Dealing with carcity has been a really unpleasant experience for me. It all started when I went to look for a car at their Cabot station and I found a car I wanted and loved. I spoke to a salesman and we had everything figured out. I didnt have enough for the down payment so he told me to come back in a few days when I got paid again and that we would do the paperwork. When I returned a few days later with the down payment it suddenly had jumped up in price 2000 dollars which I didnt have. I didnt understand it at all, my only conclusion was that when I went back I met with someone different, the owner. I couldnt understand why this person upped the price upon seeing me. The only conclusion that hit me was that I was a Mexican women entering their business buying a luxury car because everything with the other man was set, everything was good, he even called me that morning to make sure I was coming. I left upset and heartbroken. After I posted my review on Facebook expressing my feelings about the situation I was contacted and asked to remove my review about feeling discriminated and that they would give me the car for the down payment I was originally told. I was given a lame excuse about how they had to fix something on the car and thats why it shot up in price. I didnt want to believe what I thought was going on so I agreed to remove my feedback and took the car. After leaving with the car I noticed it was popping in the front when I turned into my driveway. I reported it to the salesman and he told me that it would need to be checked out and that they would pay for the repair since it was damaged and doing that before it left the lot. I put it off for a few months because of the COVID scare was kicking up and I have a son with uncontrolled asthma and didnt wanna risk getting him sick. Anyways I eventually took it to the people they requested and of course they told me they didnt see anything wrong. When I pushed them that something was wrong and took them for a ride in the car they told me they didnt know what it was and that it was probably something small and needed power steering or something. I said okay and drove it for a month and a half and it started to get worse even after putting powering steering fluid in. I finally took it to a repair man of my choice (not the one they requested I take it to) and he found the ball joint needed to be replaced and was the cause of the popping and that it was pretty damaged. I explained to him the situation I was having and he said that it was likely messed up when I left the car dealership. He also found that the wheel senor was out to because I had him check it and he said it was also most likely messed up when I left the car dealership since it never worked. I was charged $80 for the sensor and $500 for the ball joint and labor. I contacted Carcity to tell them and to ask to either be reimbursed or to be credited for the money I had to pay out of pocket for the repairs and they told me no. I expressed to them that it was really crabby of them to do this. I have 3 children that are with me always in that car. They sent me to someone only they would pay for and he said nothing was wrong. But when I take it to someone else not affiliated with them they find the problem and also tell me that me or my children couldve been seriously hurt or even died had that ball joint snapped at the right time. So after learning all of this, I call CarCity and Im told no. I expressed that I worked and talked to the salesman named Mike and he said Well Mike dont work here no more so... Baffled I just said Okay well Ill just redo my review of my experiences. Thanks for your time and hung up. All I expected was for them to hold up on what I was told but they didnt.

The best all around customer base in the business. Very respectful clientele, they are always prepared to do quick and easy business!! I enjoy putting their dreams in driveways absolutely. Best no hassle car dealership in the business. Our team at Car city Cabot, is second to none, our customers will be glad to share the stories. If my customers are happy then we in Cabot did our job. Let’s keep our standards high gentlemen and the rest will fall into place! We couldn’t do it without our #1 customers and we owe it all to you guys. Come see us anytime we’re all family!!

My wife was talking to a sales rep since 7-17-2020 about getting a car. He said he had the car for her that she can get with what she had to put down $3000. He told her different dates on when the car would be there. First it was Saturday, then it was changed to Monday, then changed to Tuesday, and then finally Wednesday the car was there. I took her there and test drove the car and it was okay, dented up on the passenger side and the rims where peeling really bad on the tires, but over all it felt like a good car for her. She went in and magically the down payment shot up to $5000 from $3000. She was told that she could get the car with what she had multiple times just for the owner to join in and yank the down payment up to $5000. Very unprofessional.

I love Car City never had any problems with them. They always help you out with any problems you have on a vehicle. I just purchased a 2nd vehicle with them they are very good So thank you Car City for another purchase on a 2014 model car🖒☺

David spillers was a very nice salesman. He worked with us and was very nice to our family. He treated us like no other car dealer has. He was very respectful and down to earth. He made my son very comfortable and made sure he was not bored.

Melody was very helpful and friendly.

David Spillers went above and beyond to get my daughter into her first vehicle. Pleasant buying experience, worked to make it happen. Car city will take care if you!

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