I didnt spend much time shopping, as I was only there to get a Craftsman tool replaced. However, Sears no longer has the Craftsman contract, and you have to go to Lowes to get replacement Craftsman tools.

Ordered a fridge on Monday and had it delivered to the store on Thursday. Everything was great!!

Drake Helms goes the extra mile to find what you need. Dealing with Drake reminds me of a time when retail stores went out of their way to help customers. Not everything is about price. Im going with the sales rep who asks about my needs and suggests appliances that benefit me the most.

The only place in 50 miles that had what I needed!! Now, its the first call I make!

So I pull up at 5 till close to get a quick look at a refrigerator and the employees immediately turn the lights off. Even had his truck already running on remote start. No wonder Sears is closing stores. When you have employees running for the doors before scheduled closing time I can only imagine how unproductive they must be in the day. I’ll spend my $2500 elsewhere.

Sears sold us a $1500 refrigerator, it broke while still under warranty and they refuse to have it fixed or replaced. After three months we’ve been forced to file a complaint with the attorney general.Sears will absolutely take your money and give you worthless junk.

Great products, great service and friendly staff.

Knowledgeable & Friendly . I ordered a stackable dryer by phone and it was delivered and professionally installed quickly! Couldn’t have been a more perfect transaction. Thanks guys:)

Keith the man who runs the place needs a little customer service training. He told us that he has had to call the sheriff on customers who wouldnt turn in their old broken appliances. This is of course strictly my opinion.

Jeremy and Bryan were the Service Delivery Men who delivered my washer and dryer. Even though there were some challenges getting my washer and dryer set up due to limited space, they worked hard and took their time to figure out how to get them set up. They were friendly and professional and deserve a bonus! Linda G.Scott

The staff seem like good guys. But, my frustration is that I purchased a new riding mower costing over $1,400 with the expectation that it was being dropped off at 5pm the next day. 2 hours later and the mower still hadnt arrived. If that is my first experience with a major purchase at Sears then it is not worth my time or money.I gladly wait 3 days for Lowes to deliver my new mower as long as it is on time. Plus Lowes offers a military discount.

👍

Good service and a wide selection of tools.....can even buy single sockets if you need to replace one. Will go back again and again.

Good place to shop small store, but they should give a military discount 🤔🤔like other stores 😎😢😢Im on a limited income. And supporting a cat that I love dearly 😭

They were very helpful. Some of the parts I needed they did not have but they went online and ordered them for me. Could not use my discount since they were not a direct store

Great employee. They were extremely nice and helpful with everything. Also they had great knowledge of their products.

Staff was friendly and helpful!

Always a clean atmosphere with helpful employees. Always have the top appliances. Great store.

Small store lots of eager staff. Fast service.

Stopped in just to check things out

The manager Keith is the best if you.need it he can help you get it

Very helpful. Usually has any part I need. Very nice people

Friendly employees who are very attentive and willing to help.

Bought new model refrigerator my wife liked. It was to replace a perfect 5 year old stainless in our kitchen. We planned on giving our daughter. New frig was delivered and installers banged the new frig into the old one, leaving a dentin the door. Obviously, our daughter no longer wants this frig. I called Sears and manager says its not the stores problem. This has been going on since April and I have not been contacted by anyone at Sears. I have called at least 8 times and keep being told she is waiting for corporate. Its nowAugust. I am not asking for a free frig or expecting any major refund, BUT this is not my fault... I see with this kind of service why SEARS is in the shape they are. This manager promised personal satisfaction when the purchase was made I sure hope that I never have to depend on her for that. Sad I can not get any resolution, She said Owner of store is NOT responsible, Then who is. I purchsed through SEARS... PASS ON THIS STORE....UPDATE - District Manager contacted me and helped to resolve our problem. Thank you Chris.. I can say my trust in SEARS has been restored......

Great staff that made selecting my new fridge a breeze.

Good price, great service

I didnt go to the store but the website was very well put together ...

Great place, very friendly staff.

Bought lawnmower and brake quit working after 2 times of use

Love this store fast friendly service

Price advertised online, much higher in store.

Good selection of appliances

Friendly and clean.

Great people

Never have any mower batteries, parts or accessories sold by Sears.

Great Store

Friendly and helpful

Great people...

Friendly people

Friendly and knowledge employee

Rip off.

Great place

The Cabot Sears is good