Had everything we needed, great place for renting, buying or getting accessories for the band and orchestra! Would definitely recommend

I left a negative review last week but as of today (1-25-2021) it was deleted. I called the company last week and spoke with Jude it was because of her I went from 1 star nasty review to 5 star exceptional customer service. She spoke with the owner and I was able to get a Violin, Bow and Case for compensation of what I paid over the past 6 years (Free of charge including shipping). This kind gesture needs to be recognize for if it wasnt for her determination to help the customer, I would never had purchase anything from this company again.Thank you Jude.... Hope to do business with you in the near future.

Very good staff very kind and helpful

I called today at 12:39pm to make a payment and Nicole answered and right away hang up on me. That was very rude.

Stopped in to have my sons saxophone repaired. The guy in the store made multiple rude comments/jokes about the saxophone being a cheap brand and not sturdy. Totally rude and unnecessary to say all of that in front of my 11 year old son. The saxophone was a birthday present. He could have just said “we don’t service this brand” and left it at that, he did not have to make multiple further comments.

Amazing xustomer service theyre quick, affordable, and friendly would definitely recommend.

Came here to kill time, ended up finding a method book since Im picking up upright bass again. Super helpful with helping me find a book. This place is more orchestra and band oriented, which means I can find stuff as a viola and bass player. They have plenty of sheet music too.

Very reasonable prices for instrument rental. Quick and easy, very helpful staff

We have had nothing but problems beginning with our initial wooden clarinet that we had cleaned and refurbished only to have a plastic one returned. The issue was never resolved with the representative ultimately denying allegations. Fast forward several years to the present--the next issue is that we were sold a $400 wooden clarinet by Q & F representing it to be an instrument in good condition (having no knowledge of instruments) only to learn that it is cracked. Now we have to spend $285 for the $400 instrument and were told that it would take approximately 10 days. That was on Aug. 7. only to learn that they had to ship it out. Still no answers regarding the cracks, no answers or date when we can get the instrument back. We can only speculate what we will get back this time. We are looking for a different company. Take your business elsewhere, track your instrument numbers, and educate yourself as it is evident that you cannot trust the company.

Had exactly what we needed for our songwriter friend. Stupidly forgot our masks and they came out and gave to us.

Always helpful and knowledgeable. I have purchased 2 instruments from them and I love the protection plan they offer. I’ve been able to keep both working at their best because they are very thorough with their inspections and specific on what they did for you.

Tom Fox helped us choose a new trumpet for our daughter. He took the time to explain pros/cons of different instruments and had her test each before carefully narrowing down our selection. We spent about 1.5 hours and never felt rushed. Great service and great selection.

I had an excellent experience with Quinlan & Fabish this morning. Without checking their hours, I arrived two hours before opening. Going home, turning around and coming back wasnt going to save much time. So I hunkered down in the parking lot and decided to wait. A few minutes later a man came out and asked what I needed. I needed a saxophone lyre. He opened the store, sold me a lyre and got me on my way.The people I met there treated me as a valuable customer, not someone who was putting them out, which I did. I will definitely go back. They sold me a lyre, they gained a customer.

Anything and everything my trumpeter son could dream of in stock! Repaired our scout troops bugle very affordably.

I can not rave enough on what a pleasure it was to go there for the first time and receive such outstanding customer service. The young man Patrick who assisted me was friendly pleasure to work with, he even suffered through my anecdotes about my mom forcing me to play violin. I am from a small town and our music store was very hands on and was leery of a large store. Patrick took the time answer my questions and once again great service I would recommend this store to anyone looking for an instrument. He is rather tall so make him stay sitting down or neck pain

Well run music store for both sales and service.

Good clean place with lots of gear for your budding musician. The people are super friendly, and in our situation, over the top helpful. Bravo!

Great customer service. I always take in my cello and they are more than happy to fix it. The place is neat and organized.

First, I bought 2 trumpets there about 30 years ago, having had an excellent experience each time. I wanted my daughter to have the same experience, so we took her there to look at a trumpet for her. I explained to the gentleman who helped us what we were interested in. He took us to a private rehearsal / lesson room, brought 5 different trumpets for my daughter to try, and apologized that they didnt have more. He brought several of the types we had requested as well as a brand I wasnt familiar with, and made sure we were comfortable. He brought bottles of water and checked on us periodically, never making us feel hurried, just well cared for. If we hadnt found what we wanted, he was very willing to arrange an appointment for us to return when he could have many more from their other stores. It turned out that my daughter found the one, which we purchased.

Everyone was very helpful. I was able to find the music I was looking for and what they didnt have, it was easily ordered! Overall amazing store for all musical needs.

Beautiful Music store with quite the selection of instruments, music, and manuals.Personnel inside the store were friendly and helpful.However i can only give Q&F 1 star due to their business practices.We received a Q&F rental instrument through our childs school as part of their orchestra program.We were told that all monies paid into the rental would be contributed towards a purchase.After 3 years of renting we wished to purchase our childs instrument or the next size up. Q&F gave us the run around on a purchase price, wouldnt return calls regarding the purchase and seemed quite content to have us continue to pay rental fees.After paying over $1000 into rentals over the years we finally had enough and returned the instrument. We then went to another area store and purchased a BRAND NEW full sized instrument suitable for a student musician for $330 complete with case and accessories.We have learned our lesson and will be purchasing instruments for our other children in the future.Its a shame that the corporate policies of Quinlan & Fabish do not match the service you receive in store

The oboe is a terrible instrument

The elsewhere excellent compared to Amazon and sell many instruments including string and brass highly recommend.

Very helpful in finding a saxophone mouth piece

Awesome

Great service. Have had 2 trombones cleaned and repaired. Very good work.

Very helpful and all music

They made renting my sons instrument so easy and affordable.

Staff is very friendly and will help you out with any questions no matter how absurd in my case...lol

My son will be majoring in Music Performance next year in his Freshman year in college. We had some questions about purchasing a Tenor Sax. The young lady that assisted us was very helpful and gave my son great information. Thank You Freda.

Just upgraded my sons saxophone to a professional model. We got great service as always.

Quinlan & Fabish is a wonderful company from the owners to the staff. I have been dealing with this company since 2011 at the Burr Ridge location. They truly care about the customers that use them for all thier musical needs. I would highly recommend them.

They have a good music section and my close friend shops there but they dont accept food stamps

Excellent, top tier service.

Love this new location, open, excellent customer service, despite the number of schools that have music equipments through them, they take each customer seriously. I enjoy going to recitals and getting equipments from them.

Great service, grateful that my son was able to practice the trumpet thru your services.

Amazing for students and teachers!

Nice people and they had what we needed.

Very knowledgeable and Ryan was a very good salesman. He answered all of the questions we had on the instrument that our daughter decided to play for school.

Best deals in thre city. Unbeatable prices

Great place for band and orchestra performers, directors needing music, practice rooms, instruments and accessories.

Fabulous work. The work was superb. The cleaning made it look fabulous.

Excellent instrument store. Very nice and helpful service team =)!

Great customer service. I had some work done on a bass there by Andrew Hassel, plays and sounds so much better. Thanks!

You will Everything for your instruments, professional crew and very polite.

Quinlan and Fabish offers outstanding products, great customer service, and a positive experience to everyone. They are awesome.

A good collection of musical peripherals.

They always take such great care of all our music needs!

Employees were helpful with my return.

Leased a clarinet for daughter. Every time we needed help the staff was very friendly and very knowledgeable.

A friendly environment and was greeted by a nice gentleman who was kind. Everything went well.

Great customer service. The repair department is quick and reasonably priced.

Great service good staff.

My wife has been going here for years. Always helpful.

Very helpful staff made for a fantastic experience

Great place to get all kinds of instruments with high quality!

The young lady Sadie was very nice and informative😀

Very good, great customer service, very helpful .

Great selection, music lessons, and customer service.

Always Helpful & Friendly Customer Service. I have never had a negative experience in over 3 years of going there!

Staff was very helpful in our purchase of a piccolo!

Nice people, quality instruments, good restroom, weird parking.

They were knowledgeable and quick with service.

Great customer service and broad selection

I buy music and musical instruments here.

Would’ve gave zero stars if I could. Every time they fix my instrument there’s a new problem. Comes out of the case broken after its “fixed”.

Patient and knowledgeable staff.

Staff are knowledgeable and very helpful, the place is clean.

Very pleasant, quick and smooth transaction.

Great servicr and friendly people.

Very friendly and helpful

Staff was quick to assist & helpful

They are always efficient

Bad servis

Nice people to work with

The instrument replacement is horrible, think twice before renting from them.

Great music supplier.

Over priced, but very clean and helpful staff

Quinlan & Fabish is the go-to place for rentals and repairs!

Always ready to help.

Great place to rent instruments

Super helpful

Great customer service

They have everything the kids need for band.

Great people that are helpful

Cleanly, professional, friendly, excellent service

Good help

The go to place for music!

Good food

Good

Cool

Amazing

The are among the best in the music business. From sales, service, rental, warrantee etc. They are clearly the go to place in the regional area and beyond.

Super friendly staff!

Friendly and good service

Excellent!