My girlfriend and I were financing a car for the first time ever... we were both so nervous about it because we had never done it before. However the salesperson Sohail Punjani and Jessie were very helpful in the process. They stayed late for us and worked out a wonderful deal for her first vehicle. We are very grateful for their service and their customer service is excellent. 10/10 will come here again for financing another vehicle!

Sohail was a wonderful salesman! Excellent quality service, he made sure all of our questions were answered and stayed past his shift in order to take care of us.

I ❤️ this place. Normally, I hate taking my car in to be fixed, but, just as with my car buying experience here, their service staff made my experience so much better. Mike, and the other service staff I interacted with were extremely helpful and kind. They listened to the problems, and took care of everything. They did not make me feel dumb if I couldnt explain something well. They provided a loaner vehicle so I was able to drive another type of Mazda while they had mine. Absolutely loved that one, too! I highly recommend this place, and look forward to buying my next vehicle from them, too.

The best car dealer in the twin cities! Sean and Lucas did an excellent job, they provided the best deals for new car owners like myself!Definitely would recommend to family and or friends in the near future. The were very thorough and super nice and friendly.Thank you Sean and Lucas, greatly appreciated !!

Just did a oil change, tire rotation, and air filter change for every 5,000 miles recommendation. Awesome service and prices. I had many different cars in the past, but never had a customer service like this. You bought a car not just a car. You need to maintain it. The service like this making me coming to buy a new car from this place. Highly recommend for all people who value such service. :)

I had some warranty work done on my 2021 Mazda3. Chad and his team made sure I had a brand new courtesy car to drive while they worked tirelessly to make sure my car was perfect when I got it back. Did things go wrong? Sure. Was I ever worried they wouldn’t make things right? Not once. Great customer service doesn’t mean nothing ever goes wrong; it’s how you recover when things don’t go right. I won’t hesitate to bring my car back the next time it needs service.

Ive purchased four vehicles through Burnsville Walser Mazda and always return there for oil changes and scheduled service. Kind of like always going back to the same Dr. They know me by name, what Im up to in life, and take great care of me.

Just leased a CX9 from Walser Mazda -BurnsvilleIt’s our 4th Mazda from Walser in 4 years.Alex Meyhoefer is our salesperson. Ask for him.Great service dept. as well.We will be back when the new Mazda 6 arrives!

Awesome group of service advisors and salesmen! As always I was acknowledged right away! The manager Chad is very courteous and assertive, seems I had previous mechanical issues and was there for my regular maintenance but also got a tire rotation and balance. I love this place and highly recommend this location....Im even thinking about buying a new car from here!

Easy appointment setup. Fast service. Friendly staff. Clean place. Highly recommend

Morning appt was fast and efficient. Friendly knowledgeable staff.

Only place I bring my Mazda for service! Staff are honest and kind. I dont feel like they try to up sale my bill with unnecessary services !

Been coming here for years and love it.

It took an hour for an oil change when I had an appointment. Other than that everything was good.

Excellent service department. Keeps customer well informed and work done to expectations. Immaculately clean.

Very satisfied with the dealership. Mazda has some excellent vehicles.

They don’t care about great customer service anymore. Stay away and go to Morris’s Mazda where they value you as a customer. Very dissatisfied that they don’t check on their errors and seem only interested in charging 3k to repair a simple water pump. Mess up your car and claim it was broken. No customer service. Goto Morris’s Mazda. I went to Morries Inver grove Mazda and they fixed walser Mazda faulty work and saved thousands of dollars !

Not pushy sales at all. Honest about numbers. Not much scope of a negotiation/bargain, but, better than fake offers/deals that other car dealerships do. Service is also very good.

Staff are friendly, respectful and are willing to answer questions. Very easy to make an appointment online. Appointments done in a timely manner. We have only had one bad experience with a staff member and we have been going to this Mazda dealer for 4+ years

Quick, no hassle, upfront deal, in and out with a trade in and new car in just over an hour! Holy cow was that nice and made easy!The only down side, if you call it that, limited staff and many people needing sales !

Great service team!

Up front pricing, courteous service managers. Excellent experience.

Our experience at the Burnsville Walser Mazda was and continues to be disappointing. When my wife and I bought our new 2018 Mazda 3 Touring, our sales person obnoxiously pressured us to purchase the “lifetime warranty.” (Given how hard he was selling this, I’m assuming he would receive significant commision from the sale of such a warranty.) We asked the salesman — twice — if we could defer our decision, and he informed us that this was impossible. So, my wife and I deliberated for half an hour, and finally deciding against the “lifetime warranty,” we signed the purchase agreement, at which time the salesman told us that “technically” we had a couple of days to change our minds and purchase the “lifetime warranty.” In other words, he lied straight to our faces — twice — when we asked if we could defer.Our latest disappointments, however, pertain to Mazda’s warranty and service department. In the last year, our car battery has died three times (all covered under warranty). The customer-facing associates have offered various conjectures pertaining to the repeated battery failure: short-tripping, bad luck, leaving a charging cable plugged in (without charging a phone), etc. None of these “explanations” has been satisfactory or gotten to any underlying problem. (And it’s just absurd that we’re now on our fourth battery with a brand new car!) Nearing the end of my warranty, I asked the service associate if this issue persists beyond the 3-year-warranty period if Mazda would cover it — since clearly it hasn’t been fixed once and for all. The service associate informed me that I would have to wait and see, that if the battery dies after the warranty, the service department would have to reach out to Mazda and see if they would be willing to help me — but there are no guarantees. If found this noncommittal answer to be entirely unacceptable.

Great service, professional and courteous. Even sent me a video of them inspecting my vehicle as it was being serviced. Definitely recommend them for service!

Our salesman, Dan Olson was amazing!! Hes very knowledgeable and friendly and doesnt try to talk you into or out of something. He just answers your questions in an honest and straightforward manner. I highly recommend Walser!!

Wow, I dont even know where to begin. I had bought a used car from them that turned out to have so.e underlying problems. I ended up long story short bringing the car back to them. They swapped the car out and took it back no problems asked!!!!I just want to thank David, Jesse, and Jake. Thank you for never leaving me and my family in the dust. Thank you for your hard work and dedication to making me as a customer truly happy as I drove away.

All star service and friendly staff. Highly recommend. Ive been buying and servicing my vehicles here for almost 20 years

Jack Michaelson was such a delight to purchase my brand new 2020 Mazda CX-5. Not only did he make himself available last minute for a test drive, I was able to make the final purchase a couple days later in less than 2 hours. He was very helpful with finding a deal that matched my personal financial needs as well as finding the right fit vehicle for me. I cannot be more happy and excited with my new SUV! Thanks, Jack, and the rest of the Walser Mazda Burnsville team!

I tried Walser for the first time, and it was the best experience I’ve ever had getting my car serviced! Joshua was patient, thorough, and trustworthy. Thank you.

Always excellant

Friendly staff awesome salesperson nice cars

Joshua Zuverink was extremely professional and thorough in helping me find a car suited to my needs. I appreciate his drive and assistance to making sure I came out with a deal I am proud of and value.

I really appreciate the video of the inspection, and I always receive great customer service

Cant stress enough how continually disappointed I am with their service department. On multiple occasions Ive brought my vehicle in with glaringly obvious issues and the techs say they cannot duplicate the problem. Then several weeks later Im left stranded somewhere and the exact thing I brought my vehicle in for has failed. Im trying to give them money and they send me away saying theres nothing wrong and I walk away with a couple hundred dollars in diagnostic charges and nothing repaired.I preemptively attempted to get something fixed before it became a problem and then my warranty would not cover a secondary issue when something else finally failed because the broken part I tried to have repaired caused issues with something else that would have been covered under warranty if they had just replaced the item I wanted them to in the first place. So frustrating.Charged me $70 to diagnose a dash light and told me its going to be really expensive to replace. So I was charged $70 for a quote. But didnt even get a quote.Continually disappointed.

Came to Walser Mazda for my first 5K mike oil change. I was able to make an appointment the bight before online and you even get a text reminder a few minutes before. The staff were super friendly and knowledgeable. I was able to get my car serviced and washed in about an hour and was on my way! Their lounge area is quite clean and comfortable with an array of snacks and beverages available. When my service was complete the staff walked me through my inspection and answered any questions I had. I definitely feel like my car is in good hands and Im dont get any vibes that this dealer tries to cut corners or upsell unnecessarily. Will definitely return for future services.

Our experience at Walser Mazda was great! Our salesman Jack Michaelson did a great job answering our questions and showing us what we wanted in a new car.

I had a great experience at Walser Burnsville Mazda with John Michaelson. He was professional and efficient in getting me the car I wanted!

We had a great experience at Walser Burnsville Mazda with Joshua Zuverink!

I was there yesterday to test drive a used Mazda 3. Anna Smith helped me and I ended up buying it! Thank you so much for your help Anna and everyone else who was part of the purchase process. It was a pleasure!

They do a great job and are willing to go the extra mile to make things right if theres any miscommunication.

I love Mazda... CX5 is the way

I cannot say enough great things about my experience with Walser Mazda’s service department, specifically Mike Kitagawa. I live in Louisiana and was in the Twin Cities area over the summer visiting family when my Mazda CX-9 started to have a few minor issues. I called the dealership wanting to have it looked at before making the 1200 mile treck back to Louisiana. Mike promptly made an appointment for me to bring it in and put me in a loaner vehicle with less than a day’s notice. Mike at Walser Mazda and their service department truly displayed what genuine service should be like.

Good customer service

Excellent, friendly service.

Prices okay!!!

Full of car salesmen.