Terrible experience purchasing our first car. If I could do it again, I would go literally anywhere else. We put up with a lot of it because of how scarce cars are right now, but I really regret it.Be warned - they add $300 of door edge guards to every vehicle without asking you. I noticed the $300 in the bill and questioned it, only then did they tell me they already installed it on the vehicle I was picking up. I then asked why the edge guards were more than $100 more expensive than the Toyota brand edge guards - the sales rep didn’t know and became very hostile when I insisted on an answer. Only one person in the dealership knew why - they are “better” and have a warranty. I was never given any paperwork of this warranty or proof that they’re any different.They also “forgot” about our $500 deposit and only refunded it when we pointed it out. They also forgot to put my name on the title (only put my -male- partner’s name on the title despite the loan being under both our names) until we again, pointed it out. Any financing conversation was exclusively directed towards my partner.We originally went there specifically to test drive a vehicle they said they had on site - they (2x) did not have the vehicle available to test drive when we showed up for our appointment, and really had us show up under false pretenses to make a sale.We were aggressively rushed into accepting their (definitely low-balled) trade-in offer, taking advantage of people new to the process.Sales rep was rude, condescending, repeatedly called me “honey”, hostile when questioned, and honestly generally incompetent (wasn’t able to answer many of our questions).Confirmed every stereotype about sleazy, sexist car dealerships. I could go on, but basically go somewhere else.

Very disappointed with my visit here. I spoke on the phone with a team member about reserving a specific vehicle listed on their website. While on the phone, I specifically asked if I would be able to put a deposit on the vehicle over the phone and was told, we require you be in person to put a deposit on a vehicle.Knowing this, I scheduled an appointment with a salesman and I jumped in my vehicle and drove over to the dealership and arrived just 30 minutes after the phone call. After sitting down with the salesman, I am told shoot, I just had someone call and put a deposit on that specific car, OVER THE PHONE. I let the salesman know I asked to do this exact thing and was not able, he was not able to provide much help or know why I was told I could not do this.Because of this, I had to put a deposit on a more expensive vehicle, and will be without a car for the next month. Very unimpressed with how the dealership handled this.

First time by myself in the car buying experience, just lost my previous Ford to a total loss crash. Wasn’t even really considering a Toyota but saw it was reliable with a solid transmission (not Ford).Worked with Jason R. who managed to convince me to look at a 5k miles used Camry (I wanted new and never thought I would get a used car). Ended up falling in love with the used car. I will say their brand new options are extremely limited but the staff was very open and honest about the used car selections.The dealership was fantastic, made my car buying experience painless and stress free. Wonderful place to buy a car. My 2021 Camry drives like a hot knife through butter, never considering a Ford ever again.

Burnsville Toyota is awesome. David G. in service is super helpful, honest and kind. I can always trust him to get my car fixed. The rest of the staff is wonderful too. The lobbies are spacious and clean. I moved out of state and miss having a car dealership where I feel comfortable spending money and trust the staff team.

I bought in my car for an oil change. The service rep and staff were super friendly and awesome. The oil change was very speedy; it took about 30 minutes. There were two things from my experience that prevents me from giving Toyota Burnsville five stars. The first thing was that the mechanic made my interior very dirty. It looks like the mechanic touched the interior with their soiled hands. The second thing was that they overly marked up replacement costs. They quoted me $92 to replace my cabin air filter. The OEM cabin filter costs only $40, so $52 for labor?! I bought the cabin air filter myself and spent 5 minutes replacing it. I wouldve been fine with them replacing it at a fair market price. I hope Toyota Burnsville can improve their business procedures to satisfy future customers.Update 6/3/21Toyota Burnsville gave me a complimentary car cleaning/detailing. My car is super clean now!

My experience with Burnsville Toyota is the best ever. Staffs are professional and very friendly. They smile all the way until I left. I would like to personally thank Mr. John Sharoian for making it possible for me and my little family. Thank you Mr. Sharoian, I will see you again next year with an upgrade. And his colleague who helped us that day, you did a great job for stepping up and made us feel welcomed and confident. You guys ROCK. I left with great satisfaction and I would definitely recommend Burnsville Toyota to all my friends and families. Keep up the good work, customer service is the key. Burnsville Toyota ROCKS!!

Was looking to lease a new car and had an absolutely terrible experience at this dealership. I inquired about a specific car and was told it was in stock. When I arrived they told me that it wasn’t in stock and another one wouldn’t be in stock for another 5-6 weeks. I asked if I could receive the promotional pricing listed online on Toyota’s website and he spent 15 minutes tell me about how they do not participate in national advertising deals. So I asked about cars that were in my price range and they asked for $2,000 more than the Toyota website said I would need to put down plus an extra $60 a month? I hope this is not how leasing a new car is and this was just exceptionally bad customer service. I will likely just buy a Hyundai, they have more features and are less expensive.

While I dont like having service on my vehicle this place is quick everyone is polite the waiting room is clean they have coffee and water while you wait ...... Maybe freeway Ford can take a lesson or two.... This is how service should be

Essentially, this dealer was a 5 Star dealership that is now being run to the ground by the 2nd generation. Short sighted profit making instead of long-term relationships. We bought 5 vehicles from them in the past, but struggled to even communicate with them on our next purchase. IGH is now our home.

The staff of their service department is friendly and knowledgeable. That being said, the amount of time they take to actually service your vehicle is absolutely insane. In the past, I’ve been disappointed by how long it takes them to do a simple oil change but today was a whole new level ridiculousness. I brought my vehicle in for its 40,000 mile service check. This included an oil change and tire rotation. 1 hour and 15 minutes later I was informed that my front and rear brake pads were worn and needed to be replaced. I was also told that they would resurface all rotors. The service rep told me all of this would take another hour or so. As I type this, It is 6:09pm and my vehicle isn’t done. My original appointment was for 2:30pm!!! The oil change, tire rotation, brake pad replacement, and rotor resurfacing shouldn’t have taken any longer then 2 - 2.5hrs and that’s being generous. I will not be giving this service department any future business. If you want incredible slow and slightly overpriced vehicle service, go to Burnsville Toyota!!!

Excellent service from friendly, knowledgeable service people. I would definitely recommend Burnsville Toyota!

I brought my car in for an oil change and told the guy to check the sound the belt or the alternator was making under the hood and when he was finished with the oil change I was told there was not wrong with the car. 2 days later i was driving and the belt snapped and it made many issues so i decided to tow it there and they charged me $1,500 for the issues and the labor was around all of the money if though it was really their fault and they did not even try to lower the price to a good price so i had to pay for it because I needed the car. 2 days later I had to get my brakes change and didnt want to change with toyota because they lost my trust and so I ended up taking it to another auto shop and they said I had got scammed and told me he could do it for more than half the price bacause toyota was charging things that did not even had to be fixed. But Anyways Toyota is really taking money from people and not providing good costumer service.

My first experience with Burnsville Toyota was an oil change, and I am very satisfied, the fastest oil change ever, and the first person that helped me was Matt Kunz very professional, definitely I will come again.

Our Salesman, Mo, was straightforward, honest, helpful, and patient. The dealership has a good selection of vehicles. This was the best car buying experience I have ever had.

Greatest people in the world. Conner and Tyler did an amazing job helping me and my family find a car that we love. They went above and beyond to see that we got the best deal possible and I couldn’t be more happy with the outcome. Very thankful that I came to this dealership today.

Burnsville Toyota Service DepartmentThe employees are always happy, friendly, respectful, and courteous! They make me feel like I matter and how my vehicle operates matters too! They give me information upfront and I feel like they are honest and trustworthy. I drive away feeling reassured that my vehicle is ready for any trip.

Mo, our sales associate was so helpful, professional, and personable. He helped us find the perfect car for our family and didnt make us feel pressured at all. I would definitely come back to work with him again and recommend others to see him.

I been here on two occasions and both times I was not impressed. Avoid this dealer and their sales staff. First time we test drove a used prius, when braking it sounded like a fire truck siren in the distance was coming. Told the sales person about this and they said oh that’s normal. Second time was to test drive a certified pre owned Sienna. I brought my infant twins with. I was looking for any sales person and one asked if I had a boy and girl, to which I replied no, both girls. Sales guy says that’s too bad and walks away. I should have left then. I go up to the sales bullpen and ask the biggest guy in a suit to help me test drive, but he says he can’t, and calls me a sales person. We finally get out to the van and find it’s got loose trim pieces, and the driver side power sliding door would not open. The sales guy tells me it’s a safety feature not to power open the driver side door because of traffic, but the passenger side door did work. Overall lots of other obvious issues with the van that made it clear they never even inspected it and want to push and sell a pre owned at a certified price.

I had the best experience! This was my first time buying a vehicle, so I was feeling a little anxious and nervous going into the process. Right away I was greeted by Jack and he helped me feel at ease by answering all my questions and providing excellent customer service! I ended up purchasing my dream vehicle and Burnsville Toyota was a huge help in making that happen. Thanks Jack and everyone else for your dedication to your customers and their experience!

My husband and I had a very positive experience at this location. The atmosphere was clean and organized. Chaz O. was the salesman that assisted us with our purchase. He was very easy going and did not force anything upon us. He really cared about what our needs and gave us several options. I love that he was able to come along our test drive and explain the specs. He was willing to make sure that everything was properly setup with the app and connecting the phone to the car before going home. Weve been to a handful dealerships in the past and never had such an amazing experience. I told my husband that I had no idea this is how we are supposed to be treated when purchasing a car. Again, recommend Chaz O. at this location.

Being a single woman, when you know absolutely nothing about cars is daunting. The Auto industry is known for taking advantage of people, especially those who might be a single mom of three like me. Burnsville Toyota is NOT like the rest of the auto industry. This is my 4th car purchase from Burnsville Toyota. They take the time to listen, learn your guardrails and what you are looking for in a car. I’ve never felt I was sold- hard.If you live in Minnesota, this is where you should buy your vehicles. It doesn’t matter how far the drive is, buy your vehicle from the people you can trust. The people who look out for you and your needs.You call Burnsville Toyota.Tyler (sales) - thank you so much for helping me get into the car of my dreams! Under budget!

I was very pleased with the thoroughness of the inspection on a typical Toyota Care 10,000 mile check; even deployed a video of inspection via text msg to my phone. Technician found the spare tire brackets were loose and tightened them so I didnt lose the tire on my trip up the Alcan Hwy! Thank you.

Got a car the other day, didn’t realize until left lot, gas was almost to empty… not good customer service

I’m very happy with my recent experience at Burnsville Toyota. Raphael Silva did everything possible to make me feel like a valued customer from the moment I walked in the building. Him and the management team worked hard to earn my business and were able to address all my questions and concerns. Nathan Dietz,Executive Sales Manager, took the time to sit down with me several times to make sure I was being well taken care of. I left the dealership feeling like I had developed a good relationship with the staff and I could not be happier with the purchase of my new Supra.

Friendliness, impeccable competence, true customer service.

John and Dominic were amazing to work with! They made the process so easy and seamless. Best car buying experience that we have had!

They are very greedy rip you off. sales man rushing customers to buy car next thing you see they want you to sign paper. Very unprofessional don’t buy car here.

This is easily a happy day in my book. They delivered the car to me! All I had to do was walk out the door. Very nice customer service. Tyler Borden showed me all the details about the car, what to expect, and some of his favorite features. I couldn’t have asked for a better service from him. Very kind and the experience was simple. Thanks!

Unfortunately, what I thought was a good experience turned very poor when I was rushed through financing and they screwed it up twice, leaving me to pay a lot more up front than I was told upon leaving. When called to address this dishonesty, they were unwilling to offer any solutions, instead essentially saying too bad, so sad. I expected more.

Service Advisor Austin was excellent, I had a malfunction and in the time they waited for that part they had the recall parts also ordered and repaired to my surprise. I thought Id have to come back to take care of that, I drive 90 minutes to come to this dealer where I bought my vehicle. I choose Burnsville Toyota because it is family owned and is not like other dealerships. They have lived up to their promise of delivery with excellent service.

Burnsville Toyota has amazing selections and they even have more stock that’s off lot so there’s something for everyone. I went in just for window shopping and left with a beautiful amazing loaded Corolla! Thank you so much Steve in Finance, David S in Sales and everyone at Burnsville Toyota for everything. I k ow I was picky and quite the headache when I request to test drive multiple cars but in the end, Because of your patience with me, I found the right one. Also a huge thank you to the business office, finance dept and all for getting the right deals and terms. I’ll be referring friends and family your way and thank you so much David S, keep up the amazing work!

My family and I came into Burnsville Toyota looking at Highlanders. Tyler was my sales person. He did an amazing job on showing us all the features on the Highlander. He was also very respectful of my religious back ground and explained how that works also. I more questions a few days later and he answered all of them very well. If you need a new car go to Burnsville Toyota and ask for Tyler.

We were looking for a low mileage, clean, low mileage, Rav4 Hybrid Limited. While searching the internet, we found that Burnsville Toyota had waht appreared to be what we weer elooking for. After a quick call, we were on our way to the dealership. We were greated by the salesmanger who introduced us to Tyler Brogan.. After some intial discussion we saw the vehicle and took it for a test drive. When we returned, they had already appraised our trade in. After some discussion we were able to arrive at a price that was amenable to all. The process was smooth and prfessional. Tyler was very helpful in working with us and was upfront in his discussions and committments. We were very pleased with Burnsville Toyota and would reccomed them and Tyler !

Amazing team! Cant recommend them enough. Tyler was incredible and made the whole car buying process a genuinely fantastic experience. Answered any questions I had and was always very kind and polite. Never once felt pressured to do anything I wasnt sure of. Thank you Tyler!Easy 5 stars, BOOM

We had purchased an extended warranty on our 2013 Toyota RAV4 and mouse got into our car and chewed on some wire that operated the heat and air conditioner blower; it made a very noisy sound. My brother also had the very same problem several years ago with his 2013 RAV4 (he unfortunately did NOT buy the extended warranty)...His bill was over $600!! Because of our extended warranty, our bill was on ly $68. The Burnsville Toyota dealership honors ALL races, religions, and cultures, and that is why we would encourage others to check them out.

I had a great experience. Wonderful and helpful staff which can be rare these days.

Just wanted to say thanks to Jack and Eber for all of their efforts. Much appreciated, especially since we are out-of-state clients.

I was on the fence to purchase a newer car and always bought Kia.However, I had the pleasure to meet Michelle Didde-Leick outside of the Toyota dealership and learned she works at Toyota. I started asking questions. She was so informative and provided a lot of valuable insight.When I was ready to start my search Michelle connected me with John Sharoian. John is an AMAZING individual to work with. I never felt the cars salesman vibe but felt like a valued customer.As a professional who works in finance, when people ask for recommendations I do not hesitate to recommend them as I know they will be in good hands.If you want superior customer service you connect with them.p.s. I will be a forever Toyota fan and highly recommend. I LOVE MY CAR!!!

Worked with a guy name Tyler Borgen and was fantastic to work with. Definitely knew his stuff and has a great personality. Would definitely work with him again!

I really liked the used car sales man when I bought my car- he was nice and seemed really helpful. I needed a car quickly as ours was basically barely drivable. The Honda Civic that I was looking at seemed low to the ground, but I asked him multiple times if it would be ok in the winter, and he assured me that it would be fine. I also trusted him that he was giving me a fair price because the car was so new to the lot that they hadn’t even priced it yet. I tried doing research on my phone while there on what it should be priced- but they closed soon and I didn’t have much time. When I brought up doing the paperwork the next day, he said that this car might not even be there tomorrow because it’s so sought after. I knew this was true because of the model of Civic it was, but he still should not have pushed that. It was way too much for me, and he would have known this if he actually verified my employment at ANY point during the loan approval. Not only did he just take my word for what I made per month as an independent contractor (which was an honest amount), he looked at that amount and pushed a car with a payment that I could not realistically afford. At that point though, I could not get a loan many places, so when I got approved for it I jumped at it since I use my car for work and it was either get a car at this dealership, or I would probably not make rent for the month. I feel that he took advantage of the moment when you test drive a car, and fall in love with it. At this point- I have a car that is still very nice, but is still overly priced, our only family car (which he knew when I purchased it), and probably now has issues underneath because of how low it is to the ground and having been driven for the winter. It’s frustrating. I have a large loan that I make payments on every month without fail for a car that should never have been offered to me for the income that I make. I did smartly purchase the used car warranty, but of course it doesn’t cover much. I feel like I was scammed by a dealership that should know better. I don’t know much about cars and I think that the sales person took advantage of that. And not ever looking at ANY employment records or pay stubs that I had for the loan? It just seems like that can’t be right. If he would have looked, he would have realized that this specific car would not have been right for a family that uses it as its only means for transportation and has no option to not drive it in the winter time. REPLY: My name is not Camron, this just randomly got generated to me for some reason. And you sold a Honda Civic SX 2014 model in September of 2020 to me. Please look at your records because I will be calling on Monday. It’s there and when I come in I will bring my purchase paperwork. I don’t want to post my name publicly.

When having my car worked on at Burnsville Toyota I felt like everything was taking care of quickly and efficiently. Also, I love that there is always a clean and inviting place to wait while my car is worked on (though I do miss the cookies).

Once upon a time, my wife and I owned three Toyotas. We had a Tacoma pickup and two Yaris sadans. We were loyal Toyota fans. About 10 years ago, Toyota starting buying back old Tacomas because their frames started falling apart in cold weather states. When it came time to bring mine in, Burnsville Toyotas service department gave me lots of misinformation and I had to fight with Toyota Corporate to get them to take my unsafe truck off the road like they had done with thousands before. This experience left me with a bad taste in my mouth. Fast forward to March of 2021, we decided to give Burnsville Toyota another chance. In fact, I told the sales person that detail. We looked at a Corolla. In the end, we got a sleezy salesman who refused to even give us numbers. Nobody bothered to call me back when I complained. Because I felt so wronged by Burnsville Toyota, I even left a message with the owner. NOTHING! Burnsville Toyota has failed time and time again. I have already contacted Walser Toyota. Maybe this 1 star review, will get your attention.

Came in with my son to buy a car. We cant say enough great things about Tyler! He was so friendly, so helpful made this experience so easy start to finish. Would highly recommend to anyone and everyone. Thanks so much Tyler!

I came in looking for a 2020 Highlander. Tyler and Nate worked hard to earn my business, and showed great respect. They went so far and above to earn my business, even staying late. I recommend this dealer to anyone and see Tyler.

I would give 10 stars if I can. Staff is very friendly especially my sales representative, Brian Xiong. He is the guy to ask for if your looking for a great experience. He is very patient and does not pressure you to buy anything. Instead he works with you to find your dream car.My husband and I went there looking for a highlander in a specific color and was not able to get the color we wanted but with the help of Brian we were still able to get the car we wanted just in a different color. Brian was really patient and showed us our options and went out if his way to contact other dealers to swap for our car. He made sure to keep us updated everyday as we waited for our car to get delivered to Burnsville toyota. Best experience I have ever had at the dealer. I strongly recommend Burnsville toyota and Brian Xiong if you are looking for a great experience at the car dealership. They go out if their way to make you happy. Will definitely go to them again for my future purchases.

I had my oil changed at my last visit. My vehicle is still covered under 3 year 36000 mile warranty. I asked if they could change my license plate bulbs as they burned out. I was told I would have to pay for that. I was in before and had 2 headlight bulbs changed. The first time I was told all bulbs were covered under the warranty. I had to tell the service tech both 2nd and 3rd time that it was covered under warranty so I would not be charged. I also asked if they could check my front brakes. Yes they could but I had to pay for tire rotation so they could look at brakes while the tires were off!They have forgotten to put a hub cap on. Twice they did not shut my hood tight, I had to pull off the road to shut the hood. Ive had to go back and have the maintenance light reset. I need brake pads and rotors ground the cost is over $600.I have not been happy with them and my last visit sent me over the top.BB

I came here looking for a 3rd row. Tyler greeted me right away. I cannot say how impressed I am with my experience. Tyler was easy going, felt no pressure at all, and got me into the highlander I needed for my family. Dominic was the financial manager and he did all the paperwork, he explained everything very well. When you need a new car come to Burnsville Toyota- ask for Tyler. Theyll treat you like family 👪.

We had a great experience with Burnsville Toyota. Tyler was a great associate. He was super friendly, easy going, personable, and had great knowledge on not only the vehicle that we were test driving (and ended up purchasing) but also shared some personal knowledge with my husband regarding a new truck he had just bought.

Awesome service department! Cant remember my Service Advisors name, but the guy is very personable and friendly. I bought my vehicle from Luther Brookdale, but their service department and Service Manager are crooks and unnecessarily mark up their services. I decided to give this location a chance for my regular maintenance and I am glad I did! They get you in and out quickly and their prices are fair. Be sure to check their website for additional coupons/discounts on routine maintenance. Would definitely consider purchasing my next certified Toyota from them. The only thing that was weird is that they give you a voucher to get your car/truck washed after service at a location next door...but its not a deal breaker.

If you are considering purchasing a used Toyota, do yourself a favor and consider other locations besides Burnsville Toyota or other high quality cars. I bought a 2017 Toyota Corolla AND it was missing floor mats on the driver and passenger side and had off-brand cheap plastic hubcaps that fell off immediately when I drove off the lot. When I realized these items were missing and they were like Sorry, we cant fix it for you. 2 years later, I tried to upgrade my Toyota and overpromised they will make up my experience only for them to say NO since I did not upgrade my vehicle. They do not value and see you as a customer. They care more about profit. CAREFUL!!!!! My sales person was Tim Parker.

Extremely false advertising and ridiculous pressure. Do not travel to this dealer. They claimed to have hundreds of in stock cars and I got there and they said that “I think we have 3 cars right now on our lot that aren’t sold. The cars online in our inventory are ones that have been allocated to us but aren’t built or are in transit we put as in stock” then he went on to explain that many of the cars that are on the website are already sold to someone else as they have already put deposits down.

Everybody that was involved with our transaction was friendly, took their time and where very knowledgeable of the product we where interested in.

On average, tire puncture repair will cost you between $10 and $20. This is not my first bad experience with the service department. I don’t think I want to do business with them again. I bought the car from them, Burnsville Toyota MN and my tire puncture is repairable but they changed me $40.00

My wife and I came in looking for used cars. Someone told me about Tyler, he met us outside and showed us two cars. He was very knowledge and helped us pick out a new car. I highly recommend this place and ask for Tyler.

***long*** I was looking to buy a used Toyota camry and found a private party selling one in Burnsville for a decent price. The owner bought the vehicle new and provided me with the carfax which showed he had maintained the vehicle reasonably well. I was buying the car as a commuter and the owner wanted $5500. I asked the owner if he would mind having the vehicle inspected by a mechanic and he said that was fine. We met at Burnsville Toyota and they preformed their pre-owned vehicle inspection at a cost of approximately $186. I was told that they inspect the vehicle, check steering component for safety, drive the vehicle to make sure it’s working properly, etc. It was 161 point inspection. After the inspection the advisor provided a form and told me the things they found. The only significant items they found were worn tires and a seeping power steering return line (from pump back to fluid tank) everything else was things like dirty cabin air filter, etc. The owner came down on the price a bit and I bought the vehicle believing these were the only issues. I don’t live near Burnsville so I brought the vehicle to my local mechanic to replace the line. I brought the vehicle to the mechanic a soon as I could get in. When the vehicle went to the mechanic I had put approximately 80 miles on it since purchasing. The mechanic fixed the line, but informed me he had observed a couple significant problems. He stated the power steering rack was leaking from both sides and the passengers side cv axel boot was torn in several spots and was throwing grease everywhere. He then showed me the issues. I asked if the problems could have happened in the last 80 miles. He said that based on how they looked “no”. He the gave me a quote for approximately $2000 to fix the issues. I was obviously very disappointed as I thought I had done everything right by buying a one owner vehicle with service records and having it inspected by the dealer. Now I was looking at a bill of near half of the vehicles value. I contacted Burnsville Toyota and after sending in some pictures I was contacted service manager Dave Grosulak. Dave was very friendly and I told him how disappointed I was with the situation. I told him I had been relying on them to keep me from making a bad purchase. Dave was very apologetic and said he would do his best to make things right. He said they would cover the labor for the repairs (this was most of the price for the rack). Dave came back with a repair estimate of approximately $900. I agreed to have them fix the vehicle and also had them do the transmission fluid and coolant flush which Dave discounted as well. Furthermore, Dave reassured me that they would re-inspect the vehicle correctly to make sure they had not missed anything else. Overall, I was very happy with Dave and his willingness to help when he knew they had made a mistake. I still wouldn’t have purchased the vehicle if I would’ve known it needed the work it did and am out $900 more than I wanted to spend.

I want to Thank - Tony, Roger and Tyler for helping me and going the extra mile. This is a great store and I am very happy with their service, kindness and urgent attention to fix any problem that came about. This is the best service I have ever had in a dealership - Thank you all!

Hassle free experience and transparency.

Excellent service, Tyler Borgen met me on the lot. He was great on answering all my questions and I didnt have any questions unanswered. Sean went over my paperwork and explained that as well. If youre in the market for a new car so come here!

Bought our Toyota Tacoma here. Larry was our salesman, and he was great! He explained everything and walked us through every step of the way. He wasn’t pushy and really listened to what we were looking for. He explained all the features and made sure we downloaded the apps to get us started. We will be definitely coming back here. Thanks Larry!

Excellent Service! I ended up trading in my Tundra and looked at buying a new car (to me at least!). I was greeted by Ken Harris who set me up with an amazing ride - a sweet red RAV4! The car is everything I needed plus accessories I never thought I would get with the price I paid for the car! All around I was extremely happy and thankful to work with such an awesome company and team. I am most thankful to have met and worked with Ken Harris! The way Id describe my experience working with him is encouraging, honest, and wanting the best for you!

After a rough start to purchasing my vehicle the Sales Manager at Burnsville Toyota saved my experience with his due diligence to make sure he fixed all of the problems and Toyota USA should be grateful and thankful to have him as an employee. Thanks again Eric!

Great Service, clear explanation of issue on my vehicle and resolution.

I called in twice last week to get an estimate for the water pump. I waited for a week because I understand covid-19 staffing, no one call back. Called in the third time, same process. I guess I have to Youtube how to fix water pump by myself.

We just bought our second car within a year from Burnsville Toyota, and from Tyler Borgen. Top notch service and patience as always. If you need a new or used reliable car, look no further, this is your place!I should also mention the great service does not end once you leave, it continues when you come in for your service needs.

Awesome staff, they took great care of my old Lexus LX470 and went the extra mile. I’ve always maintained my Lexus SUV here simply because they are honest and dependable. I wouldn’t consider going anywhere else!

BOUGHT A 2014 FORD ESCAPE. STARTING MISSING AFTER PURCHASE AND SMOKED REALLY BAD WHEN YOU FIRST START IT IN THE MORNING. BUYER BEWARE. WOULD NOT RECOMMEND

Bought my car from here, Manny and Dominic were great to work with. The entire process took less than an hour. Its clean and everyone was very fr

We had a good experience with Jeremy Fears! He gave us a good deal on the car and we got Out of there very fast with our new car! He was very good at explaining things and was very nice. I will definitely come back for a new car soon. If you need a good deal or just a better car, i most definitely recommend coming here for a good, clean, better working, and a good deal type car!

Worked with Larry to find my new Tacoma, easy to work with them on a trade in, great customer service, even finance was a breeze! Thanks again Larry!

Tyler was extremely helpful, and knowledgeable with my recent purchase! Burnsville Toyota helped make the buying experience easy. I highly recommend working with Tyler, and Burnsville Toyota.

Cars looked amazing. Service not so much. I know times are tough but man, that was brutal. Lowballing me on my trade in (I owe what its worth) then trying to put the balance on the top of the loan, and the interest rate between the two in the end, was about double what the car was going for. Insulting enough to not go back. Like they say in 1L, Caveat emptor pal.

If I could give them more than five stars you best believe I would!! I was helped by Allex as well as the gentleman who did the work on my vehicle (I didn’t catch your name- but you’re wonderful!) and I felt so happy after leaving. Quality repairs and honest service make for happy customers! You guys are absolutely crushing it.I am extremely attached to my vehicle as it is essentially my first and only car (which I purchased new). It is a 2010 Honda Element, and I don’t plan on saying goodbye to her for quite some time now with Burnsville Toyota in my life 🙌 THANK YOU!!!

I bought my truck through the internet department and they gave me a estimate right away. The internet discount was a real factor in my decision to buy at Burnsville Toyota. The staff were friendly, helpful and pretty responsive. I told them what I wanted and they found it with the right options and color. Communications were a wee bit fragmented which was the difference between a 4 and a 5. But it was certainly not enough to make me go elsewhere.

Enjoyable car buying experience handled by professionals. My wife needed a new car, we browsed barely used cars over a few weeks until she was sure she found what she wanted. They were patient and we never felt pressured.I recently decided to try their service department with my vehicle and was not surprised at the top notch treatment I received. We have found our new home for vehicle purchases and service.

I have bought 2 cars from Burnsville Toyota and the service I receive is always amazing. I bought my Scion here back in 2016 and I bought my Camry in 2018 and Im in LOVE with my car! I always have good service at the service department and Matt and Troy were very helpful in getting me into my new Camry! I will keep coming back here and I would recommend this place to all my friends. I am a Toyota owner for life!

Terrible experience, was shopping around and wanted to test drive some vehicles. Sales rep kept saying, “I don’t want to be offensive, but...” and proceeded to say something demeaning.Rep literally told us that if you come for a test drive during the end of the month, be prepared to receive the worst customer service. Would not recommend purchasing a vehicle there.

On our 5th car from Burnsville Toyota! This is a family owned and run single dealership outfit, with happy, knowledgeable, honest, and low pressure sales representatives. Ive shopped a great deal prior to every purchase and have ended up with Burnsville Toyota every time. Most times, the sales representatives from the other dealers dont get back to me until Ive already purchased... On the occasions I make it to getting my trade valued at another dealer, their trade bid comes in far lower than Burnsville Toyota every time. My father and friends have purchased cars here, on my recommendation, and had a similar experience.Im glad this dealer is around, there are less and less options in the Twin Cities and I like knowing my salesperson is going to be around for a while. The sales staff at the one price dealers seem to be one foot out of high school or former cashiers with little to no knowledge of automotive technology or finance.Thank you BV Toyota!

They best service I ever had! I will only buy from here, from this day forward! John Sharoian Tyler Borgen and Dominic Martinez were the Best! Recommend going there if you looking for a new car or Truck

Joel, the salesman we are working with, has been wonderful. We were able to take the vehicle without him accompanying us, so we were able to discuss pro/con of the cars we were testing without having anyone interject work their opinion. The lot is nice and the salesmen do greet you outside. We didnt have the go searching for someone that talk to - which we was a theme at other dealerships. Very pleasant experience

The service people gave me incorrect information and had me change my vehicle tires. They said that I could get a free rotation at any Toyota dealer in the country. But unfortunately this was not true. If you want new tires, get them changed at Discount Tires or at Costco.

Never waste your time with this guys they scammers with poor services every one will tell you different and act like they helping you I had my worst buying experience with this guys trust me you will regret

Please don’t buy a car from this car dealer. If you buy check every single line on paper work. They add none sense money.Customer service only until you buy the car is below average.. once you left and call back or stop by for any questions... you are nothing there. I wouldn’t recommend for any one to go this dealer ship... the worst experience I have ...there is a lot of car dealer around you can have a car... please do go... not wise decisions to spend my money here.

Sales rep Joel did a good job explaining and selling used van! I don’t recommend buying a used vehicle until they have done all the work they need to on it as they don’t hold up to wath they promise. If you buy from this dealership make sure you don’t work with the Sales Manager Kevin!!! His customer service skills are the WORST I have ever experienced!!! He was arranging to get my vehicle cleaned. The first time he gave so little time that it was a poor job so I needed to go back a second time. Then he said it would be a one hour appointment so I dropped it off at 9:30. He contacted me by text at one to say that my vehicle would be ready at 5!!!! 7.5 hours later and he never even bothered to give me a call to explain what the trouble was!!!! I tried calling the dealership 3 times to speak to Kevin, he hung up on me each time!!!! Then when I showed up at the dealership to find out what was the problem, he tried to be so sweet innocent and claimed that a buffer went out and they needed to buy a new one from Home Depot. I could have walked to the nearest one and back in way less time. Then when I got home I looked in the trunk and there were crumbs that I easily vacuumed out myself!!!!

One star for good prices on some of the used cars. I was not looking for a new one... so dont know if the prices for new ones are good. What I do want to tell you is that they will try and screw you over with your trade in and finance starting with low balling you at the sales table and finishing with adding useless warranties in the contract on top of Toyotas certified warranty even though you declined it.Anyways, just read what you sign, know your trade in value before you come in and that your tradein value offsets the tax amount you pay for your new car.They have good cars, but bad staff... well at least in my latest experience.No need to follow up on this one with sorry excuses. You know you got some rotten apples there, just clean it up. It used to be a decent place to buy a certified pre owned Toyota... And for fox sake, please stop these cheasy sales games and give the customer fair price and value upfront!All and all, we did get a good car, and straightened out finance bs, but their dirty sales tricks took me 3 showers before I could feel clean again :)If you dont know what you are doing, you might be taken advantage of.

I wanted to buy a car, the salesman are unprofessional they run my credit three times,instead of one time, and when I asked them, why you guys run my credit three times, they lied to me, and I had a credit report and showed them, if you go there and want to buy a car, please make sure they don’t keep running your credits, i want to Honda dealership they are amazing and very professional.

We purchased a 2018 Toyota Corolla from here. Tyler was our sales person. He was amazing to work with. He was very professional and not pushy at all. We had an amazing experience here, we will return and reccomend anyone to come.

You have many other options for Toyota in this area. Go elsewhere.I live several hours away, so I made an appointment to test drive a car that they claimed to still have in their inventory. I arranged for a baby sitter and rented a car, as I intended to purchase the car. Luckily, at least, I called ahead before making the trek to verify that they actually had the car before my appointment, and they informed me that they in fact did not have the car.Theyre disrespectful of your time and money as a customer. How do you think theyre going to treat you and your car after they already have your money?

Nice free spirited atmosphere that makes you relax enough to want to buy a car.

Bought my car from these guys. Been bringing the same car to this place for 14 years. Thinking about replacing my tired old car, will probably buy it from here and continue to use their service department.

Burnsville toyota provides me with a rather disappointing experience throughout. As my first time buying a car from a dealer I found this dealership very lacking. When I went to pick up the car after purchase it was filthy, visible spilled food and drink from previous owner despite having been detailed twice by them. Also, they couldn’t find the keys when I showed up. Then when I came in to pick up my key and have it programmed the service guy indirectly called me a liar when I told him the parts guy told me I wouldn’t need an appointment to get the key programmed. Additionally, they did not call me to let me know my plates were in which just compounded the overall experience. Lastly, and this is just kind of funny, the salesman said the vehicle would be ready with a full tank of gas when I picked it up. The tank was half full, just like their overall service.

I was in on Saturday to purchase a new used vehicle, there were three I was interested in. I walked around the lot for a minimum of 30 minutes, not one person came and asked if they could help. I went inside, asked the lady at the front desk( she was very nice) if one of the many people standing around wanted to sell a car today, she said they were all managers ( apparently managers dont sell cars?) and paged someone to help me. I showed the salesman one of the three vehicles I was interested in, he went out to the lot to get it for a test drive, 10 minutes later comes in and says it needed gas it would be 5 minutes, I waited at least 10 minutes, the salesman was no where around, came back and said he was going to go look for the car and who ever went to put gas in it, a few minutes later he came and said it was back for a test drive. I drove the vehicle, and liked it. The vehicle was way over priced in my opinion and according to KBB. I was told they would only be making $17.70 at their asking price. The vehicle had been on the lot for 2 months. We could not come to an agreement on price so I left.Long story short, the customer service at this dealership is by far the worst experience I have ever had. I had to seek out a salesman, I test drove 1 of the 3 vehicles I was interested in, I was not asked about a any other vehicles that interested me, I was not asked if I had a trade in and when I called the dealership after I left to discuss my visit with a manager instead of writing this review, I was on hold for 5 minutes and then was told there was only one manager on at that time and I could leave a message or call back on Monday. This showed me that as a whole this dealership lacked customer service, I will never return and never recommend to anyone.

Horrible customer service! My mom recently got into a car accident and was looking for a cheaper car. We stumbled across some she liked, however I talked her out of it because I thought she was rushing into it and should look at other dealers too. After showing us two cars That we test drove She told the guy helping us that well come back but that she wanted to go to a different dealer. His expression and tone quickly changed from happy go lucky, to downright rude. He now had a mean look to his face and was addressing us in a rude tone. Right as we left his office he threw the keys across the desk in a fit of rage. Needless to say we found a car somewhere else and didnt return because the customer service was horrible.

My salesman was Tyler Borgen who is very personable and kind. He can answer any questions you may have and always keeps his word.

Bursnville Toyota appears to have done very little to protect their customers from the Covid 19 pandemic. No masks, gloves, or social distancing. For repairs, service people get into the limited air space of your vehicle and touch the doors and controls--a great way to spread the virus. The only adaptation I noticed were plastic panels at the check out desk. According to research studies, these panels help block some particles-. Especially with central air/heat circulation, however, the particles can easily travel over the plastic panels and around the room. For those of us around retirement age, we work all of our lives to save money and an enjoy some time off. And then we are confronted with places like Burnsville Toyota who apparently dont care whether we die or have scarred lungs for the remainder of our lives. This is not customer care. It is willful negligence and life-threatening behavior.

Great experience! I worked with Ben and he was very professional and took the time to talk me through the new features of my new Camry SE hybrid. I love my new Camry!

My service advisor Shannon was fantastic. Ive had my vehicles serviced by Burnsville Toyota for a number of years, and have always gotten great customer service. Shannon exemplifies the definition of customer service. Informative, knowledgeable, respectful, etc. I will continue to have my vehicles serviced by Burnsville Toyota, specifically because I trust Shannon, and his advice on maintaining my car. I would ask for him if you want great service!!

Tyler was great! Awesome customer service!

I had a great experience with this dealership 3 years ago when I leased my car, but I did not appreciate them wasting my time today. I called on 5/11 to schedule end of lease appointment. I needed an extension,so Miranda Malone, BDC agent, scheduled me to see Tony Marsh at 4:00 pm on 5/12. I showed up few minutes early, and was surprised that I couldn’t open the dealership’s main door! I was really confused, especially that I saw someone leaving moments before I tried to enter the dealership. Few moments later, someone opened the door and let me in (not sure whether that was a customer or an employee). I asked two individuals at the reception if the doors were locked, and they confirmed yes and never explained why. I thought this was quite strange to be honest. Anyway, I proceeded to ask to see Mr. Marsh and a sales rep, Janeah Hanson, responded that he was not in for the day! I was really surprised, but she directed me to talk to someone else who didn’t introduce himself, so I can’t state his name here. This person took my details and asked Mrs. Hanson to help me. Few minutes later, she received a call from him and she told me that I should call Toyota financial to set up the lease extension. Fortunately, this was quick and I didn’t have to waste additional time. I work at a hospital and I left work an hour and half early to make it to this appointment. This experience made me feel quite frustrated, particularly that a) I did not need to be physically there to get the lease extension, and b) that no one bothered to contact me to cancel the appointment that I had with Mr. Marsh. This really speaks volumes about the quality of your customer service, and I hope you do better in the future!

In and out with a new (to me) car in just a few hours! Outstanding service, very willing to discuss financing and got me out in a car I am very proud of! :)

We recently went to Burnsville Toyota to lease a new Corolla. It was Labor Day and the entire place was very busy. We wanted to take advantage of some dealer incentives and we could only come on Labor Day. To make things worse, we also had a relatively small window to get this deal done. Weve bought many new cars over the years and none have been what we would define as customer friendly experiences. However, we were fortunate to get Ken Harris as our salesmen and he was great. We let him know what we wanted and our time window and he rushed to get it done. Hes the first car salesmen Ive seen run. Admittedly, Im not a fan of car salesmen in general, but Ken was great. Also finance made no attempt to push any warranties or service plans on us and we were able to complete the purchase within 20min (upon arriving at finance). Again, very fast and easy compared to all our other car buying experiences.Also, Id like to mention that Ken is in the service and has been for awhile. We prefer to do business with veterans whenever possible.Thanks Ken and Burnsville Toyota.