Experience was good all around. Clerk in the front quickly directed me to where I needed to go. The mattress salesman quickly showed me the options in my price range, let me make the decision and wasnt pushy at all. Might just have to come back for other furniture in the future!
Krista was AMAZING! Went out of her way to make sure we had the best and most genuine customer service. She helped us pick out some fantastic items for our living room and kitchen. Can’t wait to shop with her again!
Very nice furniture store and Krista was so helpful and so enjoyable to help me with my needs. Thank you so much Krista. Excited for the arrival of my new recliner next Wednesday. Becker will be my first choice when purchasing any furniture in the future.
Updating a previous review. I was contacted by Becker Furniture after writing a review on a product that was proven faulty and was discontinued because of it. I purchased a 5 year warranty for this product, and it was still under warranty when I contacted them about the issues.Becker did not like my review and offered to help me behind the scenes. They told me to contact the warranty company and to tell them that the date I noticed the issues with the product was different than the date that I actually noticed them. Apparently the date you notice the problems is very important on these warranties. Not the actual product being faulty or unusable. Suffice to say, the warranty company did not cover the damage, Becker, and the manufacturer (Ashley furniture) will not cover the damage or offer any resolution.Be very careful buying anything from this company and never purchase an extra warranty. They do not stand behind what they sell, and are just there to take advantage of excited customers. They will not be there for you when something goes wrong.I urge everyone to save yourself the potential chaos and visit one of the other furniture stores nearby. I sure wish I would have.
Great experience with Emily! She’s one of the best, along with the store having great deals this is the place to go if you need furniture.Ask for Emily!
Michael was one of the best sales people we’ve worked with. Genuinely wanted us to be happy. No pressure service and completely transparent. He took the time to send photos of a sets we might be interested in prior to arrival just based on our phone conversation. Because of his prep, we entered the store knowing exactly what we wanted to spend our valuable time on-and his-and the process was actually enjoyable. Great service! Also good selection of products that are actually in stock and available!
Very helpful sales staff. Good selection. Good prices>
We had a great experience. We were in the Burnsville store this weekend to check some options and were assisted by Ken Alo. He was just the right mix of helpful but not pushy. We needed to go home and take some measurements and make a decision on the pieces we wanted. We went back yesterday and had to wait for Ken to finish with another customer. Again he was helpful and great to work with as we wrapped up the paperwork. I would definitely recommend the Burnsville store in general and Ken in particular to anyone in the market for furniture.
I was an excited buyer just like many of the reviewers here. When reading these, keep in mind, everyone is happy with the purchase that they just made, and the incentive to review immediately is well known.You should really be more concerned about if a company will be there for you when something goes wrong with the product that they sold you. Becker Furniture will not.I purchased a patio set a couple years ago. In the first summer on our deck I noticed a small rip in the couch and chalked it up as a bird or something had done it.This summer we set it back up after a winter in storage, and within the first couple weeks I noticed more rips. Eventually we found out that just by sitting on the couch and putting pressure on the cushions, the material rips.Unfortunately, the manufacturer found out about this before we did and they discontinued the product. The warranty is gone and Becker furniture wants nothing to do with the product or with us.Beware of companies like this. They are set up to sell sell sell! They arent going to provide help if the product they sold you, ends up being faulty. The 3rd party warranties are also a joke. Its a simple way for them to pass the unhappy customers onto a different company, just to find out that youre not covered for this.
The sales person Ken was very helpful. He listened to what we wanted, his product knowledge of the furniture was very good, and he explained all the details of the purchase very well. It was a pleasure doing business with him!
On entering the store, we were greeted in a friendly non-aggressive manner. We stated what we were looking for and Krista Gleason was happy to show us options. We shopped at other stores and came back to see Krista due to her level of professionalism and friendly attitude. We ended up purchasing a sofa, ottoman, and wedge end table from her with a protection plan that she recommended. We were impressed with her professionalism and non-aggressive sales tactics so we returned to buy what she had recommended. Everything was easy and we definitely would recommend her to a friend. Thank you Krista!!!Megan and Marc
I was looking for new ling room furniture with recliners.Loved this one & decided o the So Cozyreciners on both ends of this beautiful sectional. This special So Cozy is all electronic and offers lumbar support functions, heat and massage! Along with electric headrest adjustments.Just PERFECT for my husband and selfs many special needs for comfort!The staff took their time and really worked with us to get this perfect piece of furniture! ( By-bye old worn sectional!)🥰👍🏼
Jake C. helped us out, and made things quick and easy. Originally went to look for a sectional, which were priced higher than most other stores, but ended up finding a good shelving unit instead. Very hospitable and clean environment.
I worked 2 1/2 hours with Krista Gleason at the Burnsville store and she was so helpful! Discussed colors, measurements, styles, etc. I would highly recommend her if you need furniture.
This is the second time that Ive purchased from Becker-Burnsville because of the furniture is great quality and a great value!We had the pleasure of working the Kenneth and what a great guy. He is upfront, personable, and hardworking. I would DEFINITELY recommend requesting him in store. Next time we need furniture Becker-Burnsville is our first stop and you better believe we hope to work with Kenneth again!
Dan was super friendly and helped us find what we were looking for right away. No beating around the bush or trying to upsell. All the staff are super friendly but special shout out to Dan- The- Man.
Very friendly, prompt service. Knowledgeable salesman. Happy repeat customer!
Process was easy and painless. Salesperson was very helpful but not pushy. Gave us time to browse and then came back to answer questions. Explained the care package and the benefits well. It was a great experience.
In and out- found exactly what we wanted and no wait whatsoever. Super fast and great customer service.
Had the best purchase experience at Becker! Ken helped my husband and I pick out a dining room table set and gave us all of the purchasing details (shipping, cost, etc). He is so friendly and personable!!! Had the best time chatting with him. Highly recommend working with Ken!!!
I worked with Dan at this location let me tell you words can’t describe how amazing this salesman is! So much so I remembered him from my first visit and came back to purchase my pillow from him. I was unsure about a bed set and style mattress, he was so incredibly patient with me walked me around WHEN I asked NOT pushy, didn’t follow me, without me even asking he was pulling pricing and availability. When picking out a pillow he even showed me what to look for as far as alignment in sync with the type of mattress I liked, he had me lay down and told me what to look for especially with my neck pain. This was a simple pillow sale and yet treated it with the highest level of customer service. He creates a comfortable experience in which you FULLY feel taken care of. I hope to work with him for all future purchases. Can’t recommend him enough, seriously. Thank you so much Dan!
Honest people. Courtney Miller was a great helper in getting what we wanted. Even explaining the pros and cons of different living room additions. We were there almost about closing and we could of stayed longer. We werent rushed and felt like we were talking to a friend. End up buying a nice sofa end table entertainment center and coffee table. Super happy with the purchase
I realize that most of the shipment delays are out of the stores control. This is in response to how they handled the delays. I had it multiple times 1-2 weeks after my promise date where they provided no communication about my order. After the 3rd delay without any communication from them I decided to cancel my order.
We found a sofa we liked, so we bought it. Our salesperson, Kenneth, was really great and went out of his way to make us feel comfortable. The transaction process was smooth and there were no problems. Not related to Kenneth, I still have a problem with this free garage drop delivery. Who wants their new furniture dropped in their garage. So, even though they say delivery is free, you still have to pay $129.00 to have it brought into your house. Becker Furniture should be the first chain to fix this.
KRISTA GLEASON. Working with Krista has been amazing. I have seen her work with two other friends of mine, and her customer service is top notch. When I decided to purchase a new couch I called on Krista directly and she has taken Great care throughout the process. Keep up the good work!
Great service! They are very friendly and give you space to check things out!
Our sales guy was AWESOME when you go ask for Ken. We left with a new bed set.
We knew what we were looking for and told our salesperson so he took us to see what we were interested in. He was very knowledgeable and accommodating.
The salesman Ken was super friendly and very helpful. I would definitely ask for him again when I go back to shop for more furniture.
Purchase experience was great. Dans an obvious expert on his topic, and he presents it well. Addressed our concerns, explained what was needed. Excellent job all around.Well take delivery in six days, and were looking forward to it.
Was shopping for a new couch with my family. Walked Into Becker in Burnsville and was immediately greeted by Ken. He gave us a rundown of the store and pointed us in the right direction for couches. As we shopped, he made himself available to answer any questions as well. The experience from entering to checkout was super smooth and I felt valued as a consumer in the store. Thanks Ken for going above and beyond!
We had a great experience at Becker! After spending a few days shopping around and getting a sense of styles, prices, and what was out there, we found exactly what we wanted at Becker. Melinda was extremely helpful and knowledgable while also giving us space to reflect and think about our decision. We are very happy with Melindas help and service and THRILLED with the quality and price of our couch!
I worked with Dan to find the perfect kitchen table set. He was not pushy and he had knowledge of a wide variety of furniture areas. He was quick to look up prices and always respecting my privacy while I shopped. Thank you Dan.
This store has very poor customer support. We went into the store and were shown a product that we were told had “like quality” to the bedroom set that we were ordering. The consultant, Carolyn, was very friendly and confident when showing us the products. Unfortunately, when our bedroom set arrived it was not “like quality” to the one demonstrated. The one shown had sturdy side glides and ours arrived with ill fitting bottom glides. Carolyn spent a lot of time demonstrating how the drawers could be removed and how much they extended. Our drawers are completely different and can’t be removed without a great deal of struggle. I have been trying to get the issue resolved for three weeks. Carolyn implied that it was not her responsibility to know the product would be different. They never answer their phones and the manager, Tien, doesn’t return messages. I have also left a message for an on-call manager and never heard back. I recommend that you look elsewhere for furniture.I am updating my review to include a monetary compromise was reached to resolve my issue. With the refund, I can hopeful pay to have them upgraded to what I wanted.
Buyers beware. Order placed with confirmation receipt, supposedly on 6/7. I was told by 3 people my delivery WILL be 7/6 or 7/13. No delivery. No one answers the phone. No one calls/emails back as promised. They have my $ and now 5 different people have told me theyll look into my order & let me know the status. I still dont have an answer as to when I will receive my order. Extremely dissatisfied.Update: I did never receive communication from the store as to when my order will be received. Please tell me who & when they called???
Dan at the Burnsville store helped me pick out a new mattress and was absolutely incredible to work with!!! He answered all my questions, gave me some really great tips and info, and made the process fun and easy! He was so helpful but gave me time to test things out while still making sure to check in enough! Not once did I feel like he was trying to make a sale like I encountered at other stores. I went into the store today just to look around and Dan was so great I ended up buying the perfect mattress!
Kenneth was extremely helpful! He had great insight and was able to meet us exactly where we were at. He adjusted as we threw him for a loop perfectly. He is a great salesman who cares about the experience for all customers above all else. I would absolutely work with him for any purchase!
We have moved several times in the last few years and this is our go-to place for getting new furniture to make each new location feel like home. Each time we have been to this location we end up leaving happy. When something did not work out once delivered, it was returned or replace immediately. Tien Ly (Manager) is outstanding both in initial contact, follow-up contact, and taking care of things that did not work out for us. He is one of the reasons we continue to trust Becker in Burnsville to make our shopping experience a positive one from start to finish. Every employee from sales to delivery has been a pleasure to deal with.
The best furniture buying experience! We were greeted by Ken A. Who explained the deal/sale going on but then insisted on hanging back while we browsed. We found what we were looking for and Ken helped us measure the living room set we found! We cant wait until its delivered!
McKenzie was amazing!!!!!!!!!!!!!! she made buying a couch fun! She was very knowledgeable and very helpful 10/10 for her. Thank you McKenzie will be back forsure! 😎😊😋
Our direct salesman, Michael M, was great, attentive, honest, and kind. We didnt appreciate the store managers inflexibility and unwillingness to waive the white glove service fee for one location as our order, worth over $3000, was going to two different addresses.
We had a great experience at Becker furniture. We found the kitchen table we were looking for at a great price. Friendly staff!
Was helped by Jake C. Very helpful. Found just what I wanted
Our sales manager Krista Gleason did a fabulous job of assisting us in finding all the pieces of furniture for our new home that we were looking for.She made our experience super easy and fun!!I would highly recommend the Burnsville Becker, and working with Krista!Stephanie & Kelly
The staff are really professional and the service is top notch. Less the other furniture stores this one the staff are really involved with the customer...follow up and the staff are well conversant with the whole floor.Kudos guys and this is the place to shop for furniture. Wide variety of items to choose from and the price is so reasonably priced.Kenneth, his professionalism stood out. He took me through my whole buying and optional choices and hooked me up on something really nice. I appreciate it a lot. Thanks Kenneth and Nicole. Kudos guys!!
Our salesman Dan, wears the perfect professional to handle our business. He made feel welcome and comfortable. He showed us what we needed and wanted to see. He spoke in layman’s terms, and not down to us. We had an idea of what we wanted, found it, and CYA. Good experience, out in less than 45 minutes. Thx !!HR
Tien Ly, manager at Becker Furniture, is problematic. There are several reports that he is personally invasive, condescending, and entitled.
Michael M. was extremely helpful! Great customer service and was helpful with even design/layout for purchase. Will definitely be returning for future furniture needs!
The only reason Im rating this store four stars instead of five is because when I first walked in there were like three employees near the door that turned and saw me, and then turned away. Im aware I may not look like a serious buyer but thats no excuse to not interact with every customer that comes in. Especially when they look as lost I know I clearly did. But once I got further in the store an associate (Ken A.) cut his conversation short to ask if I needed help finding anything. And I did. A lot of things lol. He made me feel like what I needed was a high priority and even though I had a lot of questions I never felt like I was bugging him, he was more than happy to help figure out whatever I needed. Everything was handled quick and efficiently and I cant wait for my new furniture to arrive. Thanks Ken!
We have looked everywhere for a new living room set and Tien Ly at Becker Furniture was by far the best salesman to work with. He was friendly, knowledgeable and spent a lot of time helping us make the best choice. Thank you for all of your help!
We bought our TV credenza here in August, and just today went back to finally purchase a new bed and mattress. Kenneth and Nicole were awesome at helping answer all our questions and walking us through the shopping process. Kenneth hooked us up with Gary to pick out our mattress and add that to our order. All in all, very pleased with the service and selection, and will be back for furniture purchases in the future!
I had the pleasure of working with Tom at Becker’s and not only was he so kind & friendly, he was able to be patient with me while I came back several days in a row. He was able to update my quote and answered all my questions. Tom was very inviting and greeted me right away as I came through the doors and because of that, he was the only staff I looked for the couple days afterwards. I’m so pleased with my purchase and the level of professionalism at Becker’s. Tom, if you see this,Thank you! :)
Our sales person was as helpful as he could be without being pushy. He stayed with us through the whole process and at the end, i changed my mind and he was so patient. Thumbs up to Becker
Great experience, rep Richard was fabulous!
Krista was fabulous to work with. Very patient and knowledgeable, and didnt pressure me I to buying.
Shopped for some side tables in-store. All the staff were very helpful and attentive. The Room Consultant who helped me specifically (Kenneth Alo) was excellent. Am very pleased with my purchase and the experience. First time shopping at Becker. Ill certainly be returning.
The staff were very helpful. We got a great price & the furniture is beautiful.
The customer service at Becker Furniture is phenomenal. I stopped in to shop around multiple times, receiving the best care and knowledge on interested items both times by a lovely woman named Carolyn.I placed an order for a beautiful loveseat and sofa set and due to Covid, the manufacturer could not get it to me by the estimated arrival time, at no fault to Becker. Becker was able to cancel my first order, find me something just as beautiful, AND I received it much sooner than expected!Throughout the entire process, communication back and forth was top notch. I was kept up-to-date on every single step, which was greatly appreciated.My husband and I are both so pleased with our new furniture and to Carolyn who helped us during our furniture buying process. Thank you!
The mattress shopping process was simplified greatly with the new technology offered by Becker and our sales person Gary Bekkum. Our new bed and pillows are extremely comfortable.
We had been shopping around for area rugs and having a difficult time finding something we liked AND something that was in stock. When we stopped at Becker not only did they have the largest selelction of rugs to choose from but they had one we loved and it was in stock. We walked out of the store with the rug in hand!
There was an increase in the price that was not marked on the furniture. We were given the quoted price but it took extra timeto figure that out,
I have had a great experience with ordering a chair an ottoman I love,, luv that they had it in stock and I can wait on delivery till our floor is installed, thanks Tom in Burnsville 👍
Kenneth was very helpful - gave us our options, checked on availability and helped us purchase a sofa.
Unique times call for patience and understanding and all I can say is if you want customer service with a personal touch, Emily at Becker Burnsville is the one. What a challenging job to accomplish when the majority of tools in your tool box are not available in these covid-19 days. Emily you did everything in your power to follow up and communicate numerous times with me and the manufacturer and you made it happen!! Thank you very much for caring and going above and beyond to get me the furniture you helped me find-its perfect!!Thank you Emily!!
Exceptional service! Tom was very knowledgeable and helpful. Prices were reasonable & quality is always on key.
Great service found a damaged piece of a chair when I got home and returned it for a replacement no problem no questions and asked
Found the perfect couch and love seat set. Tien helped me find exactly what I was looking for. Hands down the best service I have ever received!
THANKS ....to Don and Gary at the Burnsville location....for a great experience.
Tom Tieman was a wonderful sales person. He was available when needed but gave me time to look and was not pushy. He was very knowledgeable and I would work with him in the future any time. I would also refer any friends and family to him as well.
Ken is awesome. Buy furniture from Ken.
We worked with Kenneth. He was professional, attentive and friendly. Great experience!
The selection of items here is second to none. The staff is so helpful. I worked with Elaine on your sales team. She was beyond professional and caring. I was looking for a setup for my work from home space and was able to find the perfect combination with her help! Thank you again.
Christa was awesome, 7 star experience and friendly.
Dan McConnell assisted me in purchasing my bed bed set. I appreciate him for not being a pushy sales person, yet being around to be able to also answer all questions I had. Once I made the decision to buy, it took all but maybe 10 minutes to check out. I am honestly very excited about the experience and will be back to purchase more furniture soon!
We walked in browsing for an end table; and met Emily. She was GREAT! Gave us space to browse, and when we found what we wanted, she made it happen professionally, efficiently and pleasantly!
Very friendly and honest service. Highly recommended. Tom T was great to work with!!!!
Natalia was amazing. She helped us find the perfect pieces and was patient while we went back and forth and all over the store. Can’t wait to get our new furniture!
Overall, I had a great experience with Becker Furniture...I checked out 3 different stores in the area for couches and felt they had the best quality, style I was looking for and customer service. I worked with Ken who was super nice and knowledgeable and just overall great salesman! And also worked with Nicole the day prior whose also very attentive and helpful! Appreciate all their help and my new couch is awesome and comfy!
We are now 6 months waiting for couch and loveseat purchased in AUGUST that was to be here November now delayed x4 to late February. Always a different tale, it’s coming from China, Italy, Norway, it’s fully assembled but they can procure leather. What? All I get is a series of nonsense. Manager doesn’t return calls for a week, my salesperson emails baloney once a month. Don’t buy from Becker. Deliver my furniture now or I want full refund.
Emily was just outstanding. So knowledgeable, friendly, and made our transaction quickly and smooth. Will definitely recommend!
The entire experience was excellent. The salesperson, Emily P. was very knowledgeable, accommodating and kind and gave us the space we needed to make our decision. Would definitely recommend working with Emily.
Kenneth at the Burnsville store was very patient with my many questions. And it took me two visits to make my final purchase. He is so friendly and a pleasure to work with.
Ken was very professional and pleasant to work with!
Found a lower price on Sertas website for 2 mattresses and they honored the difference. Very nice to work with!
We bought a beautiful couch and loveseat. They recommended that we buy the extended warranty in the event of any mishaps, rips, stains etc. We filed a claim 10 months into ownership because of tears in two of the 5 cushions. The couch that we don’t even sit in very often! Our claim was denied saying it was regular wear! That is so disappointing. They never even came to look at the couch. Only looked at the photo I sent. Ridiculous! I will never buy from them again. Would NEVER recommend a purchase from them. Don’t stand by there product!
I purchased a nice sectional at the Burnsville Becker. I shopped all over for the perfect piece and it came down to two. One at HOM and the one I chose at Becker. It honestly came down to the in home designer, Emily Penning at Becker. Emily’s friendliness, honestly, and knowledge of the product sold me.
It was such a wonderful experience! The staff here is super welcoming and helpful. Highly recommend coming here!
We have bought a few things from Becker over the years. Always have a great experience from the sales process to delivery to quality of product!
We worked with knowledgeable salesman that was not pushy or aggressive at all.
Kenneth was the one that helped us buy a sofa and he was great. We didnt feel any pressure from him and he was still helpful.
Tien Ly and Emily were GREAT! Went above and beyond to be helpful, returned phone calls, accepted changes and made them very quickly.
We came in looking for a sofa and we were immediately greeted by Emily, she helped us through the process and went above and beyond to assist us every step of the way.Super friendly sales associate and incredibly knowledgeable about the products.
Thomas was great and helped us find the perfect couch for our space! He was knowledgeable and helped us find a great deal.
Waited 2 months for a leg on my table. Got here and holes were drilled wrong. Customer service is not good.
Nichol should get all five stars. until we ran into her our experience with becker furniture was going poorly but than my wife called on edge of madness. nichol answered and went above and way beyond to finish the sale and deliv. thanks nichol.
Nicole helped me with purchasing a piece of furniture. She was helpful and professional. I was able to purchase the furniture that I wanted and the whole process was smooth. Highly recommend!!!
Great customer service and helped me get my new couch very quickly!!
I was intrigued by Becca Walter she was very polite and gentle with us as we were looking for new furniture to by for our new house and she mentioned so many good pointers that others wouldnt mention she was fun to be around and kind with the prettiest smile that just brightened my day and Id love to keep continuing to come back to shop at Becker Furniture World in Roseville with Becca Walter excellent service from this this young woman with a bright future.
