I’m so glad I found Thomas Tire and Automotive! They are so easy to work with, always up front about cost, exactly what’s going to happen, and how long I can expect it to take. They’re so helpful, the waiting area is always clean and comfortable, and honestly the coffee they have is somehow some of the best I’ve ever had. Can’t recommend them enough!

Love the convenience of scheduling my appointments online. Great service. New waiting area is inviting, clean and comfortable.

I went for an inspection, but they noticed I was passed time for an oil change. So I added that and filters too. The gentleman were attentive and friendly. The informed me of what I needed and the cost. It was very reasonable. I’m pleased. 😊

I love making appointments that fit MY schedule. They are always on time and ready for me. Also their $10 off coupon, for making online appointments, has come in handy many times!!! Added plus! Also their newly added Play Room for kids is nice!

Outstanding customer service!!Quality and timely work.The pricing was fair and a courtesy shuttle was offered to make the experience as convenient as possible.

I got a state inspection done here. This is my first experience with the company. I was able to call and make an appointment when I arrived everyone was super nice and professional inspection done in about 30 minutes. Very nice waiting area too! Definitely will be going back

Been a faithful costumer for the past 5 years. My only complaint is that their latest appointment is at 3pm every day so it’s impossible for me to go since I work until 4.

For all your all your automotive and other mechanical needs from tires to automotive to advice on where else you can get stuff done this is a place to go a nice friendly staff that want to help you and knowledgeable about just about everything that you have coming up in your automotive needs

My daughter told me about the service see received and it was excellent.This was my second time here for service and always received professional service.I am driving a 2004 Toyota Camary with 410,000 miles. Great place to place your Trust.

Each of the gentlemen I spoke with doing my diagnostic (Joey and Brian) had expertise and did not want to steer me wrong. Quite a pleasant experience!

The service was great. The salesman I worked with answered all my questions and concerns before the service even started. Took me in before my appointment and got me out quickly. I love, love my tires. We stayed on the road this weekend so we really got to see how great the tires were. It helped so much with the road noise. I would recommend Thomas Tire to others. I was happy with the price as well. Thank you!!!

Best auto shop I have ever dealt with.

Kudos to Thomas Tire! Since COVID-19 customer service and urgency have disappeared. Not at Thomas Tire! They are professional, courteous, and prompt. Dont take my word for it, go check them out! 💯

The staff was friendly and very attentive. Very professional. The waiting area was super nice and comfortable! Good experience with my oil change!

I have used Thomas Tire and Auto in Burlington several times and my job satisfaction is a solid 5 star. I received quotes and suggested work requirements prior to work being done and even suggestion for not spending money unnecessarily. I highly suggest this place for your car needs.

Slow service, prices went up for oil change, almost 3 hrs for change and inspection. Nit picky on starting to tear wipers for failed inspection . Nice pretty new wait area with kids section

Everyone was super nice and helpful! Got me in and out in no time!

Super friendly staff, fast service, no gimmicks. As a woman it can be pretty stressful visiting a mechanic since there are plenty that will take advantage. Thomas Tire was honest and courteous, and I am happy to say I’ve finally found a shop I want to use long term!

Bryan was very friendly and professional on the phone. His quote was very close and car was repaired quickly. I was able to drop off the car and pick up without entering the building. Safety is important during this pandemic.

Very great experience. They were quick but very thorough. Very friendly as well. Would definitely recommend.

Excellent service. I like that my fluids were checked even though I was getting a battery. Very thorough.

Thomas Tire made my life so easy by picking up my car, performing the complimentary look over my car, and bringing it back to me. Thank you. I bought my tires from you and will continue to use you for service. Thanks so much!

I really appreciate your service and customer service. I will be doing more business with you in the future

Great service and they go out of there way to help you.

Great place that makes you feel comfortable working on your car. I’d recommend you to give them a try. They won’t disappoint.

It was a great costomer experience with the service desk. It was also the first time a shop sent me a detailed report with photos and didnt try to push something I didnt need. The most awesome part was most of my oil change was covered by canned goods that I brought in for them to donate. Nice to see a place that gives back to the community!

Awesome service, hard working employees! Just a good experience!

My daughter took her car here for an oil change they came out and told her she needed brake pads but because they didnt have the proper equipment to turn the rotors they wanted to replace the rotors 357 for the front and 360 for the rear we took the car somewhere else the rotors didnt need to be turned 289 to replace all the pads on all four wheels not sure what kind of repair shop theyre running here but beware looks like they were just trying to take advantage of an 18 year old who had no clue.....

Very good work in a timely manner. Would recommend

This is an auto service shop. The staff has been pleasant and helpful. The technicians have been knowledgeable and efficient. Prices seem to be right for this area. If you dont want to wail for your vehicle, they will call / text you when it is ready.

I have worked with Thomas Tire for many years. My family has four cars and they handle all of our tires & all of our routine maintenance needs including inspections and occasional repairs. This group operates a business in the most transparent way. I find them to be honest and trustworthy. I love the texting feature letting me know when my car is being worked on and when it is done. I love that they are willing to pick up my car and drop it off. They are just a solid solutions oriented and easy to work with team of professionals. Thomas Tire is one of my favorite businesses in Burlington North Carolina.

I believe that I have found my new go to tire shop. The prices were very reasonable, the waiting area was nice, and the customer service was outstanding. It is hard to come by a place that checks all of those boxes nowadays. I will definitely return in the future.

Re: Dishonest recommendations. I have used Thomas tire several times. While they give decent customer service and did fix whatever issues were sought after, they have consistently given me false information. Every time I take my car there, they tell me something new and expensive is wrong with it. Every time this happens, I get a second opinion who lets me know that issue is not even happening. For example, they told me my car needed a serpentine belt ASAP and quoted me an expensive price for it. When searching for a better price, which was easy, the next mechanic notified me that nothing was wrong with the serpentine and it did not need to be replaced. This has happened several times over the years with this location. Do not trust their advice and always search for a better price and second opinion.

Super convenient, low stress. Great team, Heather is precious and not a pushy bone in her body. Bryan is very personable, knowledgeable, and takes the time to get to know his customers. When I drop our cars off, I know itll be done in a timely manner. They will let you know of other maintenance that needs to be addressed in the future but will not push you to rebuild your entire car today. He wants you to remain a customer, not just dollar signs today.

I had a bad experience with Thomas Tire. They charged me $115 to diagnose my starter not working. Then they wanted almost $600 to do the job. I called other places and got multiple quotes for around $400. My best price was from Quality Automotive for $265! I talked to Brian at Thomas Tire and asked if he could come down to $450 and I would let them do the work, He said no. So I had my car towed to Quality and will never use Thomas Tire again!!

I used Thomas Tire because of their location, close to my work and convenient for me. The diagnostic alone was $100. That did not go towards the job they ultimately completed. I felt cheated because of that. Ive been places where the diagnostic is free if you use their service. I appreciated them fixing my car the same day, but in the future I will go elsewhere.

Amazing customer service. I love receiving the text/email with all the details of my service. When they recommend a replacement part, they show me the worm/used part from my car. My dad was a mechanic and always told me to do that. With Thomas Autimotive, I never have to ask. Very reasonably priced.

Great folks here. Needed transfer case, tires, transmission and oil change and inspection. They were very kind to give me a ride to rental car place with no notice. Reasonable, honest pricing. My truck runs like a dream now. Couldnt be happier. 5 stars 5 stars 5 stars

First timer here. Yesterday, I came in for an oil change, which by the way was the best deal I found on Burlington. Service was quick & they were very easy to deal with. Once it was finished I received a text msg from them that had a link that led me to a page that had all the information I needed about the service that was done. They included pictures and step by step system to show you whats going on with your vehicle. Definitely will be coming back & definitely recommend!!!! Thanks Thomas Tire & Automotive!!!

Very pleasant atmosphere and knowledgeable staff! The office is extremely clean. Everyone wore a mask which made me feel confident they had my best interest at heart. My new fav!

Made an appointment online and got the first appointment of the day. I was in and out with a tire rotation and oil change. It was done very quickly and everyone was really friendly. I was updated on everything via text as well. Will definitely be going back!

Good first experience. I appreciate that you can make an online appointment and they kept up with that time and provided text message updates about the work being done. I have had so many experiences of waiting hours and hours at car repair places in the past and glad Thomas Tire does good word and respects my time.

I took my car here because it was a name I recognized and I was new to the area. I figured that an oil change wouldnt be that bad and if I didnt like it I could go somewhere else next time. Well turned out that they were so awesome, friendly, helpful, quick, efficient and honest. I was told by a previous company that I needed brakes but when I went back the second time I had them check and they said that they were fine. They are now my go too automotive spot.

Terrible service. Staff prevaricates. Scheduled appointment because time was very important. Appointment time was meaningless because walk-ins were taken ahead of my appointment time. Social distancing was difficult requiring me to wait outside in heat and sun for thirty minutes. Staff sent me home without completing my services (although billed fully). I appreciate the fact they called to correct their error, but that took another hour from my day. I will never return to Thomas Tire.

Staff was incredibly helpful on finding the right tires for my vehicle. I have a BMW so tire sizes are not the most common, they found tires for me and at the lowest price in the area. They did not try to sell me any additional services that may be unnecessary, they seemed to be very honest and transparent. I feel that Thomas tire has the right training and people. I got what I needed with great customer service that’s all I ask for. I will definitely be back!

Good service prompt everything turned out well.

I have a handicap accessible wheelchair transport van, so when I asked who could change my oil I was referred to Thomas Tore& Automotive! They got me in quick without an appt. Very courteous & professional staff! Reasonable rates&very tedious with checking all my fluids although I forgot to include that when checking in

The guys that work at the company were awesome they work very fast they were very respectful they were very kind are they very patient with me I would definitely recommend this company to anyone

Awesome place! Very friendly and professional and they do the job right. Even provide a courtesy vehicle to shuttle you somewhere nearby to kill time until your vehicle is ready. I wish I had three thumbs!

Great people, fast and friendly service! Had a bolt in my rear truck tire was in and out within 30 mins! Highly recommend

Great service!! Using their photo system to document the complimentary check, I was able to arrange a no contact inspection. Dropping the car of and picking it up was a breeze.

I recommend coming to get your car repaired fixed anything at Thomas automotive!

Very nice employees but the majority of people (including some employees) were not wearing masks. I was uncomfortable sitting in the waiting room because of this.

On my way to work, I rolled through some ruble that had fallen from a construction trailer. I immediately heard a noise from my tire beating the asphalt. I pulled over and noticed 2 screws hanging out of my tire. I have never been a customer with Thomas Tire. But, I drove directly to their location on S. Church St. because it was near my office. I walked in at 7:30am and was greeted by a very kind young lady who respectfully thanked me for coming and began to assist me immediately. Another kind fellow overheard our conversation and came out to troubleshoot and assured me that they would get me taken care of. He even offered me a ride to work. When all was said and done, I came back. They had removed the screws, checked for leaks, and brought my tires to the appropriate pressure. They provided excellent customer service, were fast and friendly, ensured that my vehicle was safe, and CHARGED ME NOTHING! This kind of service is rare these days. I am so grateful for their service that day and will definitely be back in the future.

The crew at Thomas Tire are Awesome. I’ve entrusted my vehicles to them since I moved to Burlington and they have continued to give me quality service at a great price. The mechanics there are very knowledgeable and they perform repairs with precision. I know when I pick up my car or my truck that the issue is fixed and with care.

Thomas Tire is more than coffee and popcorn- I do like the popcorn. When I go in for an oil change, my car is inspected from top to bottom, and I know what needs attention when I leave. The review by email is very helpful.

I did go to get an alignment. My car is with coilovers lowered about 2 and that was just fine. By the end of the job, they told me they could only adjust front and rear toe. Car was to low to raise front end to check suspension or make any adjustment to camber. Very disappointed when they told me I have to pay the full price or alignment when they didnt do the entire job on it.

I cant say enough good things about doing business at Thomas Tire in Burlington! Always professional and honest and you can trust them for anything your car needs. Great pricing and service on tires, brakes, oil changes, and inspections. Clean and modern building and a great atmosphere. Customer for life!

Great business to trust our cars too. Always honest with you in regards to the service you need or do not need.

Custom service has always been excellent. I trust them to be honest about the repairs that are necessary and which are not, and I will continue to come back to Thomas Tire.

Amazing service all the way around. Customer Service is top notch. Prices are excellent and service is spectacular. I now use them for all of my routine service and tire purchases. A few months ago we bought 4 new tires for Nissan Altima and yesterday had four new tires put on Tahoe. They worked to find me the best price available. I would not even consider anywhere else with the type of service they offer. AMAZING!!! Hands down the best in the area!!!

Always get my car serviced here. Great service and prices. Would highly recommend.

I never ever leave reviews, but my experience was so great that I feel obligated to leave one. First of all, the staff was beyond professional and honest! The fact that they took me in for an oil change the same day I called, and completed my service within an hour was beyond incredible! The staff even made preventive maintenance recommendations that felt genuine and not just to squeeze extra money. I just loved the fact at how nice they were to me, and I felt truly appreciated as a customer. I will be taking all my auto services to Thomas Tire from now on.

The receptionist was very professional in determining my vehicle issues. The wait time was minimal without an appointment. The service was great, price was reasonable. They solved my issues. I will highly recommend them.

Really awesome shop! Had a leak in the spare tire that a prior shop didn’t clean properly when they mounted and balanced just days prior. They took care of me on the spot and were so professional and courteous. My goodness, go to these guys before anyone else. Can’t speak highly enough

River was a great help! He was patient and walked me through everything so I felt comfortable. I would recommend this place to anyone! everyone is nice and easy going. I didn’t feel pressured and I was always shown the best service. Thanks River I appreciate you working with me!

Awesome customer service. Needed a alignment on a lowered car and they took it right in and did a Excellent job. They will have my business from now on.

I took my 92 mustang lx foxbody to get an alignment they told me I need some inner tie rods that was fine. But then I asked them to fix it and they come up with they had to take the whole steering rack off to change inner tie rods. So that was false so I took it somewhere else and had it fix. Moral to the story they was trying to rip me off or the mechanics did not know what they was doing

Thomas Tire is truly the best. They are genuine, patient people. They are quick but thorough and have an answer to every problem. It’s actually a pleasure to do business with them!

Thomas Tire provides excellent personal customer service. I recently had a flat tire and called them to help me out. To my surprise a voice on the other end said “no problem Mrs Foster, where are you?” A Thomas Tire Tech came out changed my tire in a flash and I was on my way. This is a facility that not only care about your car, They care about you. Thank You Guys.....

Team at Thomas Tire always on top of things and quick. They are very flexible and keel all my cars up to date.

Great work, very helpful, speedy service. Clean shop. Friendly employees. Definitely recommend

Everyone is very professional. Appointments can be made. However, they dont install customer bought parts and the quote i got for a $10 part was $70.

Very friendly!! Loved the food drive promo.

I had a tire go flat on the weekend. AAA came and changed the tire.and put air in it. They said it was a slow leak. I went to Firestone where a technician took a glance at the tire in my trunk said he couldnt fix it. It was going to cost $105.00 for a tire plus a 2 hour wait to get to it. I decided to wait until Monday. I took it to Thomas they did a thorough examination discovered AAA put to much air in. They changed the tire did everything at no charge. They care about their customers.

I went to get a tire rotation and they told me they just started another car and that I would be next. I ran up the road to the bank and came back to wait and no one else had been in so I was still next in line. They said it takes about 45 minutes depending on how bad it is. 2.5 hours later I was still there and they never took my car back. They were nice but I had to get home to my kids so I never got my tire rotation.

Thomas Tire had amazing service! They changed my oil and then notified me of a leak in one of my tires and replaced that as well. Reasonably priced, friendly employees and they serve popcorn and water bottles while you wait. Would definitely recommend

Great service great prices. Honest diagnosis, yes Ive seen it first hand.

Last Friday was the first time I had ever been to Thomas Tire. I drive a 2018 Jeep Cherokee that only runs on synthetic oil. The previous place I had gotten my oil change at (and a place I’ve done a lot of my vehicle services at) gave me a 3000 mile range, which is very low for synthetic oil. It lasted me about 1800 miles and my lights were coming on. I called Thomas Tire first thing Friday morning and was able to make a same day appointment for 2:00. I arrived ten minutes early and my car was taken back right on time. I noticed that others were getting impatient on how long they had been there and although I felt like I had been there far too long for an oil change, I knew they were working on it so it didn’t bother me too much. A hour and ten minutes later my vehicle was ready. I got in, ready to leave, and noticed they had given me a 7,000 mile range which is way more like it!! However, what REALLY got me was the fact that you basically create a profile with them. What I mean by that is...you are an actual customer in their system and whenever they work on your vehicle, it is all uploaded to your profile. They will send you a link via text or email and tell you every single thing they checked, fixed, or what is soon due to be fixed. An hour for an oil change too long? Not when they checked 31 things on your vehicle!!! Excellent customer service from this place. I will continue to do business here!

I have been going to Thomas Tire for a while now. They are amazing with the work they do, so friendly and really go above and beyond for me

Great customer service, and always going the extra mile.My familys #1 stop, for honest and professional services.Thanks for caring about your customers.Special thanks to manager. Brian at Burlington Thomas TireJimmy and Katherine

I will never go here again. They refused to use a mobile one oil filter I bought at Oreilys. They out synthetic oil in my car without asking. My bill was higher than first quoted. This garage in my option is scamming customers.

I stopped in to inquire about having my annual inspection done. I was so happy to find out that not only would they get me in right then, but would have my car done quickly. Less than 10 or 15 minutes after walking in, everything was done. Brian also took the time to provide me with some helpful information. It was as always, a wonderful experience.

Matthew Schmidt, the technician that did my inspection, was fantastic! He was helpful, nice and got my car done in a timely manner so I didn’t have to wait a long time. I was in and out of there in 30 minutes. The lady at the front, Heather, was very friendly while I was sitting in the waiting room and the manager was also very friendly too! Overall, a wonderful experience! I will be bringing my car to the Burlington location from now on for all my needs and requesting Matthew!

These folks were stellar! I was stranded on the highway with a blown tire. Knowing they were closing a 5:30 on a Friday afternoon I tried to get my car to them before closing. Several mishaps and phone calls later the tow truck pulled in at 5:31. And they changed my tire. With a smile. Thank you. I made it to work by 7:02.

This place is super fast, friendly and professional. I am always skeptical of auto repair places because I have always worked on cars and lots of places will try to BS people because they think you won’t know. Thomas Tire has never tried anything slick with me, and I have heard them giving sound advice to others in the waiting area even when they could have lied to get an easy buck. Great place. Professional and honest staff.

Excellent experience from appointment availability to speed of service and prices. Staff was friendly and they offered free wifi if you waited or free ride service to get you back home. I was very impressed overall!

Extremely friendly and the service was very quick. They got my flat tire changed and had me back on the road in no time at all! They are transparent with their services and texted me with updates every step of the way! I highly recommend this place to anyone!

They are efficient and professional every time! We love that they dont try to push extra services or do more than what the car really needs.

They were super helpful figuring out what was going on and help me replace my battery very quickly and efficiently and even changed out the battery in my remote start for free

Always have friendly service and detailed reports of the work done. Great peace of mind knowing that when I leave my car has been done right the first time.

Reasonable prices, great service and the staff is willing to go the extra mile. I arrived at opening and the computers were down. But the office manger worked the old fashion way (paper and pencil). Then he pulled my SUV into the bay and serviced my car. I was in and out of the shop in less than 30 minutes. Wow! Some folks can still run their business without technology. I will continue to use Thomas Tires.

Thomas Tire on s church street in Burlington Nc is one of the best places I’ve ever been. The people are the best and the service is the best!! I used to go to precision tune all the time. They don’t have anything on Thomas tire!! You will be treated respectfully and kindly. They are truly good people and will help you out when you need it!!

Very courteous personnel on the phone and in person. The staff pays attention to what you say and do everything they can to satisfy you, the customer. We will be repeat customers of this business for our annual inspection and tire needs.

Extremely welcoming friendly and professional. We would highly recommend Thomas Tire to everyone. The prices are very reasonable

Great service and staff.

My husband works out of town so I have had the task of auto maintenance, I have been to many in the area, I have been told that my tires were going to fall off on my way home! Brian at Thomas Tire has Renewed my faith in mechanics, and how women are treated by them. They are trustworthy, has never tried to “oversell” services ever! I won’t even get started on how nice they are often in stressful situations for some, and Heather is wonderful! Sweet doesn’t even come close to her personality!

I used to be a regular at another service shop but I was completely blown away by the service I received at Thomas Tire. The staff is confident in what they do and say and I completely trust them. The waiting area is nice especially if you have to bring your children. The GM is super nice and really knows what he is doing.

Blown away by the service I received, especially compared to a competitor down the road! Service was great, fast, and communication was awesome between text alerts & Heather! Thank you and you have earned my business!

Had my car towed here on a Friday night without ever being a client but had been recommended by a friend. They looked at my car immediately Saturday morning and got back to me promptly. Very honest and not looking to scam you. Wish I lived in Burlington so I could use them for my routine maintenance - will recommend to people. Come to Durham!