The overhead door for incoming traffic that has the drive up keypad has been disabled for months and months. The situation has become ridiculous. I dont care why and I dont think most of the other tennants care either. It just needs to be fixed and soon.Forcing everone to use the outgoing door for entry and exit and having plywood screwed to the door frame compromises security and climate control. It also does not help when the walk in door key pads are not working from time to time.No one likes paying for a product or service, especially at premium prices and then being taken for granted. Fix the door and i would score the facility at 4 stars.
The manager is nice and all but in the 4 months I have been there the overhead door to drive in through the building has been broken about 3 of those months, if not more. I cant blame them for being sick of fixing a door that people keep breaking but Im paying $486/mo for a drive up spot that I can barely use. Not to mention that the only working overhead door is left open a lot, making the building not climate controlled. Now they send me a notice that the rent is going up another $40 per month. Why should I pay more when Im not getting the service Im already paying for.FIX YOUR DOORS! Install cameras and make the people that damage the door pay for it. Stop charging me more to pay for other people messing up the doors. I would not recommend cube smart any more.
Extremely nice staff, very clean and secure. I appreciate their helpfulness and kind attitudes. However, Ill be leaving my unit after only a few months. I moved in and have enjoyed a great internet deal, but just received notice of a rate increase. There is no contract so they are certainly within their rights to raise rates at any time but, in my opinion, it is curious to offer a great deal and then change rates so quickly.
Easy process ...all online. This is a clean facility with convenient location! Management is very available and service oriented.
They offer you a good price to move in and then jack the price up once you are moved in. It went up over $20 per month! I called and was told that the price could increase. Seems like a scam.
Customer service was always great. Facility is always clean and well kept. If you are late on your payment, they make sure to call before adding crazy amounts of fees to help get you up to date.
It was a nice clean unit and we were very happy
Great place to store excess stuff. Horrible prices if you end up over a week late. I was one month late and they tried to charge me 3x what the unit was worth. But thats a given at any storage building imo. As far as employees go they are very friendly and helpful. Just sucks the corporate part has to ruin a good experience. I feel the people that actually work there would have worked with me to keep my unit.
Easy access, helpful people, bright and clean place. Would definitely recommend it to all with a need for storage, large or small.
Larry and Matt are amazing! They both went above and beyond to assist with my storage needs. I was offered an outstanding deal and felt secure and confident that my belongings were safe. Thank you Matt and Larry.
Its very clean and well maintained!
Friendly customer service, easy load and unloading, clean facilitiy.
Friendly helpful staff, great location.
Clean facility, great customer experience, and the property feels safe.
We needed a place close by for work storage and we so we rented a space on 2nd floor.Matt was so helpful, and polite. He offered to help with setup and throughout.Everything met our need in excess. The space, the temperature control, the availability, and the best of all is Matt, he always remembered us and checked on us when he saw us.Matt brings this place over the top as exceptional local business.C. Smith
Very clean and safe front office people were always very helpful would use again definitely recommend
Clean, and the AC works well. Needs more carts.
Clean facilities and easy to navigate. The price is not bad for the size of the unit I am using (10x15 for $96/month). Granted, this is a special so it might not always be this price. They provide carts to help you unload everything and easily take it to your unit, which is VERY nice. I moved some fairly large items and there was enough room in the halls to move all my stuff, so this is definitely a plus!
The staff was friendly and the storage building was always clean!!
By far the best experience I have ever had while having to renting a storage unit. The general manager, Matt Asplund, and his team, always went out of their way to make sure we were taken care of while we were there. If it was opening a door while I was coming in with a loaded cart, getting us a nice cold water, or just there to make sure our storage experience was going well. Just a great group of folks up there and they run a top-notch operation. We rented a temp controlled storage unit on the second floor and the temp and lighting was perfect.They also have great quality moving supplies that hold up very well during the move, and they are priced right too!Keep up the great work, Matt, and CubeSmart!! 10 STAR OPERATION!
I was at this location for the first time a few days ago. I was blown away by the facility and especially the manager Matt. He took the time to show me around and answer all of my questions, even questions I didnt think to ask that were super helpful. His staff also were great, which speaks to his leadership and the organization as a whole. The facility was great and easy to navigate, and had everything I needed. I will continue to utilize this location because of it.
Fabulous facility with many wonderful amenities!! Separate restrooms for men and women. Water fountains. Complimentary carts. All temperature controlled. The keypad greets you by name and you drive in to access your storage. Manager is awesome and very professional. Please give them an opportunity to wow you with their storage needs!! Tell them Justina sent you!!
Ease of access to our things. And we had confidence that our things were safe.
Your staff is very helpful and friendly...very willing to be of assistance...lack of carts sometimes and sporadic malfunctions with doors and elevators...overall we had a good experience with Cubesmart...we would definitely use you in the future!!
Matt is awesome! Very accommodating, helpful, friendly, great follow-up, communicates very well. Makes you feel like a priority.Clean units, love the pully-carts that roam the halls..Today was my move in day! Thanks for making it easy.
Honestly the place was immaculate!! And the staff was always always super helpful and friendly!!! I STORED FOR 2 YRS AND NOT ONE SINGLE BUG OR SPIDER WEB OR DUST BUNNY IN SITE...I WILL ALWAYS STORE WITH YOU GUYS IN THE FUTURE.
I just wanted to commend the manager at the CubeSmart in Burleson on Miles St. The Manager, Matt Asplund has always been so helpful since I moved back to Burleson in 2018. I have been a customer there for over 2 years now. Matt has always gone above and beyond to come to the aide of my needs with storing my possessions there. I highly Praise his diligence, time, and effort he puts into his work. He is always willing to help in anyway needed. Thanks for all your help Matt!!! It really is much appreciated!
The employee Matt was super helpful, courteous, and just a nice man. He deserves a raise! Great customer service!
I only just obtained my storage yesterday, but the process was quick n simple. First month free is a sweet deal, only one thing. The administration fee is 24$, and the receipt claims this is the only amount you need at signing. However, you are required a minimum of at least 12$ more for insurance on the unit. Clarity would be great from the start. I believe transparency is key. Hoping this is the only surprise Ill encounter, the process of storing the past couple of days has been pleasant and smooth.
The office was always very helpful. Easy access.
Very clean controlled climate you can drive yo our car into the building that was cool very convenient lovely place to store your stuff
It’s as Easy as it sounds, they drop off and pickup. Service was excellent, customer service was excellent. The Capsule did a great job at keeping our property the same as it went in! Highly recommend!
When I had contact with staff, they were always friendly and helpful.
WONDERFUL! As an independent woman, safety is a top priority. This facility is secure; I enter my code, drive into the storage facility itself, park in a spacious area and the door closes behind me. I use one of their free, easily-accessed carts to unload or load. Even second-floor controlled climate storage is easy to use via the elevator! The folks Ive dealt with are professional and courteous, always being helpful. My collectibles are safe in this clean, climate-controlled environment which makes my children, who will inherit them, happy! When done, the opposite door to the first large door opens and I leave a happy customer!
So happy with my experience here today! I chose this storage facility last minute, and Matt and Sydney were INCREDIBLE & the most accommodating. I thought I picked a unit large enough but Matt took the time to help me figure out what was best for me and my needs. They were both so personable, friendly, and helpful- in the future, I would choose this again not only for the top-notch facility, but for the amazing customer care! Thanks for making my move incredibly easy and stress free, I’ll be referring this place to everyone I know!
Matt provided outstanding service. He patiently explained everything, showed me to my unit, and made sure I had everything I needed to begin using the facility.This location was clean, well maintained, and well lit. Its easy to get in and out and I feel safe leaving my items in my unit.
Best customer service ever! What a great experience. I definitely recommend this location to anyone. Matt took the time to explain everything and i know my stuff is secure.
The elevator in the loading bay area has been broken for months the entire time we have rented a unit here. It is also nearly impossible to find any rolling carts and no dolly’s for moving larger items. Walk around the entire facility that is empty of all other tenants and you only find one. Management doesnt seem to notice or care. Same issues no resolutions. Too busy if a facility for this type of neglect.
I have had the best customer service from Matt. Nothing but above and beyond with them. Ive changed units and Matt had been so helpful and made it so easy. Highly recommend its always clean and taken care of.
Second experience at this Cube Smart location. Returned because of great customer service! Matt is the best! Hes a valuable asset to this organization!!The facility is very neat and clean & very accessible!
Matt was so helpful and kind. I would recommend this facility!
Customer service at the Burleson Texas Location is AMAZING! Matt is the best, and he and the other staff will take very, VERY good care of your experience at CubeSmart. Thank you for being great! 😊
I needed a unit last minute and was very thankful for Sydney at my Cube Smart connection!!! It was 5 minutes before closing and Sydney took the time to show me the unit I reserved and had everything explained and set up real fast. If you need any kind of storage CubeSmart is the one to pick.Very happy!!Thank you Sydney.
Convenient on-line reservation, clean facility and helpful, kind staff. I would use them again!
Manager is very friendly and helpful. The facility its extremely clean and well kept.
The staff is very friendly and helpful. The facility was always nice and clean.
Ive had a wonderful experience here! I was able to easily reserve a unit online, and then was helped out by Matt on the day of move in. He was very professional and personable. He made the experience stand out from what you would expect. The facility itself is nice, safe, and clean. I have a unit on the 2nd floor but with the rolling carts and elevator its not any more of a hassle than being on the first floor. Very pleased!
Sydney is a fantastic Manager. She went above and beyond for me! Super friendly and helpful. I recommend this place to anyone looking for an affordable, clean, nice storage facility.
Easy online sign up and in person registration was so easy any very quick. Love you facility too
I had a very positive experience at this location. The manager Matthew was more than helpful. The facilities were always clean and inviting. Because I am busy, they provided me with reminders via email and phone. Always professional and courteous!!!
Had to move all my stuff from a different storage out of town. Shopped around and this is the only place that I found that was in my budget. Went in and Matt was very helpful, thought I had gotten a unit big enough but it wasn’t lucky there was more options and I was able to see which one was best. Glad I chose this place.
I’m using the one in BURLESON Texas. It’s Nice simply due to being inside however it would be nice if all of the bay doors operated at all and/or properly. The bathroom doesn’t look like it’s been cleaned since it opened and they MAKE you carry insurance. That should not be forced, it’s my choice if I want to protect my stuff or not. I feel like it’s way over priced for these units, (especially due to all I mentioned above). Will be moving all of my stuff within the month.
This place is a very clean and safe place to store your precious belongings. Very convenient, secure, and available 24 hours 365 days a year. A great value.
Just got a unit yesterday. So far the process was easy. Friendly staff....only thing I was not expecting was to have to add insurance each month. Its in addition to quoted amount online. Otherwise ok.
Super friendly staff! It was quick and easy to reserve my unit online. I went to the storage building and was impressed by the service and the building itself. I have a second floor unit but there is elevator access to make moving much faster. They also provide carts to load your items on to roll to your unit which is great because you don’t have to worry about carrying heavy boxes. I also loved that I can park in the building like a garage and it closes to keep my car and items safe. Great prices as well!
Storage was easy, great customer service, and facility was always clean and well maintained.
The manager was always helpful and courteous. The unit was always clean and temperature appropriate for the season.
Professional and expedient service. Amazing customer service and always willing to help someone out or address any concerns. I can tell you personally that the general manager, Matthew Asplund provided me with grade A customer service and made me feel at ease...but most of all he made me feel important and took care of my needs in a prompt manner.
Matt was awesome Service was awesome ..
Update to my rating. Since Matt has been there, BIG improvement!! Hes gone the extra mile for me every time. Thank you so much Matt!! Keep up the good work. Other gal on the weekend is very helpful and so sweet!!
This property is amazing and convent for any one needing a storage unit i would highly recommend this place and ask for there move in special if they have one during the month you move in the management on the property is very friendly and provide you with all the information you need as well a walk threw of the facility if you ever need help getting a unit or looking make sure to speak with Matt Asplund he is the GM on the property and he great at what he does and makes you have a great cube smart experience
The staff goes above and beyond to take care of their customer. Very friendly and helpful. I needed to upgrade my storage building size and it was a flawless process!! Thank you so much Matt and Sydney!!!
For the price this place is great! You actually driver your car inside, use the elevator, along with the provided dollies that are located at their facility to load or unload your items. It is also climate controlled which is great with this HOT TEXAS weather. The two ladies in the front office gave me great customer service as well. I would recommend this place before any other facility.
They were amazing. Explained everything thoroughly. The facility was the cleanest storage place I have ever seen.
This place is really awesome! Sydney was very friendly and very professional. Cube Smart will get all of my storage business from now on!😀
Matt is AWESOME He walked me to my unit and showed me everythin I really appreciate the care of CUBE SMART Very kind compassionate people here Thank you so much
Matt is always super helpful. The facility is always clean, well lit and easily accessible. Great price for an indoor unit.
Excellent business! Super friendly and helpful people who work here. The building is always clean inside and out with 24 hour access. It is right across from the Police Department which makes it feel a little more secure.
Matt the manager goes way beyond the call of duty to help his customers. He is outstanding. Sydney is exceptionally helpful as well. Too bad I can only award 5 Stars.
Friendly, professional, knowledgeable.Would highly recommend to anyone anytime.
Clean Facility and Fantastic Customer Service!
Very friendly staff
Clean. mangers are great. Good service. Great price. Book on the phone get a discount
Kindness of managers♡ employees very friendly.
Super easy to reserve and get a unit and the availability is awesome.
Quick, easy. Best price in town for the unit.
Great customer service and the most friendly people I have met! They explained everything to me and I appreciate all of their help! I definitely recommend people using them, they are very clean and very informative.
Cathy the general manager, was so helpful in helping us in every step of renting a unit and answered every question we had. She made us feel very secure in putting our belonging in their storage unit. We recommend them to anyone needing to use a storage unit. And everything is very clean.
The manager is very friendly and efficient. The paperwork process was fast. The facility is clean. My favorite part is being to drive right thru!
All storage is inside a building & climate controlled, you drive in & unload, rolling dollies provided. Be aware they charge a mandatory insurance fee on top of rent, but if you have home owners insurance its covered.
Great storage facility. Love the drive indoors for safe and covenant load and unloading. Extremely clean. Very friendly staff.
Great place. Had to upgrade and matt and sydney were super helpful getting that done. 10/10 would store my useless junk again.
Recently moved from MS to TX. Matt and Sydney at the Burleson CubeSmart have been great help from day one! Great facility. Clean and safe. I highly recommend CubeSmart, Burleson. Vicky B
Great hospitality. Easy to deal with. I appreciate the online deal
The customer service here is amazing. These two ladies are very professional and knowledgeable, able to answer all my questions. Im definitely coming here when I leave my current storage facility.
Excellent facility . Convenient location . Fair and reasonable prices . Matt the manager was extremely helpful and professional . And I must add .... Matts beard is just awesome .
Matt made the check-in process incredibly painless. Very nice facility!
Beware the bait and switch. Advertised price of $33 becomes $45 when they tack on the $12/month insurance policy, which is NOT optional. Why do businesses play these games? When you annoy a potential customer into leaving a negative review, how have your fine-print gotchas benefited you?
Great storage. Our things were safe clean and dry
Very easy and convenient, clean
Amazing customer service! The two people there today were more than helpful and informative! Love the garage door access too!
Great storage place! Everything is super clean, its climate controlled, your stuff is insured, its protected by security doors, and the guy at the front desk is super awesome and will work with you to find you the right deals and storage space that you need.
An excellent storage facility and without a doubt the best in Burleson. Indoor unloading/loading with easy access. Great customer service too!
Facility is super clean, friendly staff and easy to get in and out of. A bit pricey though.
Very clean, safe, and easy to access. Sydney and Matt were super helpful and friendly!
Not only was Matt very helpful and cordial, but he also has a great personality! The facility is clean and climate controlled.
Matt at cubesmart helped us out soo much! Really helped out in short notice to save as much money as possible! Thx brotha
Ron was awesome! Very clean place at very reasonable prices! Thank you very much!
We recently changed from a traditional outside storage facility to Cubesmart in Burleson. We are very happy. The rooms are clean and well lit and the staff is very friendly and accommodating. Its also nice that there are bathrooms on each floor.
Wonderful location, Clean, and friendly.