Orlando was so nice to work with. He was pleasant, helpful and knowledgable. I had visited other stores before I went to this one shopping for a mattress and he was by far the best salesman to work with. With his help I was able to find the best mattress for my needs and kept it within my budget. Great experience!
Chelsea was very helpful explained all our options. Loan process Very quick. We look forward to our new mattresses
Spent over 3000 dollars 4 years ago on a mattress that is now unbearable. My husband and I have to sleep with our heads at opposite ends or wake up with terrible back pain. You can visibly see dips on the side, but do they stand by their warranty nope. They have you send in two pictures with a broom laying across your mattress that doesn’t let you show the problem and then they say it’s normal wear and send you a 20% coupon that has so many exclusions you can’t hardly use it on anything including the same type of mattress you have. I understand this is a corporate problem but since they don’t seem to care I thought I would warn others before they spent thousands to not bank on longevity or the warranty.
Chelsa was terrific. She was kind and very helpful! She showed us only what we were looking for. We left with a new mattress and adjustable base cant wait for that delivery.
Manager very helpful in matching me with the right mattress to fit my budget. Kind, friendly service. Highly recommend.
Great experience for my first time buying a new mattress. Orlando walked me through the whole process set up delivery and everything turned out great... very great customer service and he definitely helped me find the most comfortable mattress for my budget and my liking
The young man who helped us, answered all of our questions and made a couple of different suggestions. He was able to have our mattress delivered on the same day as out new bed room furniture. Great service!
Ours Was a fantastic visit we had the fortune to sit down and talk with the manager who was super helpful and very knowledgeable about the beds in stock as well as for the promotions your store is running we will definitely come back for future business
Came mattress shopping and only planned to spend $1,000 but thanks to Chelsa’s expertise we spent $2,000. She was so helpful!!! I would recommend this store.....just ask for Chelsa.
Very helpful! I was able to get the attention that I needed to find a mattress that will help me sleep better.
Chelsa was very helpful!!! She was able to answer all our questions and helped us pick out the right mattress for us.
Chelsea was very helpful seemed to know what we needed and only showed us what we needed. She was very kind, helpful, funny and very good listener .If you are looking for a mattress go see Chelsea at Mattress Firm in Burleson near the red lobster.
When I arrived at the store I was immediately greeted by Orlando. He was extremely helpful and appeared very knowledgeable about every product in the store. He asked questions about how I slept and what I was looking for and was able to direct me to a product that would work well for me. He answered all of the questions I asked and never seemed like he was annoyed with the amount of time it took me to make a decision (even though it was close to closing time). Great customer service. I am looking forward to the delivery of my new mattress & adjustable base next week!UPDATE - If I could give this store 10 stars I would. I called to change my order (originally decide to purchase clearance but later had buyers remorse and wanted new). I made a phone called and spoke with Chelsa. She was so nice about the whole thing and got it switched for me to the new mattress. No hassle. Even is getting delivered 2 days earlier. I cant say enough nice things about this store. I will definitely be back if I have other mattress needs in the future.
Everyone there is so friendly! They made my shopping experience easy and fun!
If you buy anything other than a mattress you cant return even if its unopened. So that $100 pillow I bought guess Im out of luck
Great selection, at a great price and 5 ⭐⭐⭐⭐⭐ customer service! Come see Orlando because he will take care of you!
Everything went well and easy. Could not ask for a better experience young man on the phone was extremely friendly, social and very helpful
Orlando Parra was so pleasant to work with and very knowledgable. He helped me make the best decision for what I was looking for and within my budget.
Amazing customer service. Chelsa is very knowledgeable about the different bed types. Highly recommend this location. Great service! Very satisfied.
Awesome place to buy a bed! Knowledgeable team and my associate, Marlon St. Louis, helped me pick out a bed in less than 15 minutes when it had taken me hours at other places!!!! And I got a great price!!!
As soon as I walked in the door I was greeted by Chelsa. She was sweet and very knowledgeable. She got me hooked up super fast. Come on in she can hook you up too.
Amazing Customer Service! We were greeted by Orlando immediately. He asked us how we slept, what aches and pain we have when we sleep, and how much room we needed. With his knowledge and expertise, he made our purchase decision super easy! I would recommend anybody and everybody to come here and see Orlando! Thank You.
Sales girl was awesome. She was very knowledgeable and as kind as could be. I bought a bed because was such a wonderful help.
Great quality and such amazing customer service. Extremely smooth from picking out a bed to having it shipped to my door.
The employees were so happy and helpful. It was an easy buying experience.
A very nice experience. Shopping for mattresses is never fun, but we had a wonderful sales associate who we felt was not trying to upsell us but simply get us into the best fit for the “issues” we currently have with our mattress. Took the time to run numbers and get us the best deal possible.
Chelsea was our sales associate. She was very knowledgeable and friendly. I found a great mattress.
The lady that helped us was very helpful and informative.
I have purchased several mattresses here and always get great service with a good price.
I felt like the salesman knew everything about each product. However, I very much dislike the pillow I bought. It goes flat and is not chilled as expected. For the price ($80), I would have expected much much better.
What a wonderful experience with Zachery from the store in Burleson. A sale is a sale and he listened to me about what I was willing to pay for comfort. The delivery was just as great, I didnt have to ask the guys to wear their mask during this covid they just had them on. They also wore booties on their shoes. Professional and nice. Thanks so much.
The sale manager Orlando Parro was very professional and courteous. He showed manorism toward his customers.
The employees greeted us when we entered the store. They were busy and let us know that they would assist us in just a little while. The manager assisted us and was very attentive to our wants and needs. He answered all of our questions and was instrumental in helping us narrow our decision.
Orlando Parra did an awesome job helping us find that perfect bed and adjustable base.Thank you.
Chelsa was wonderful and super informative! But not in a “salesy” kind of way... Made me feel comfortable making what I consider to be a pseudo-big investment!
Great experience. Orlando was so patient and answered all our questions. We walked away with the perfect mattress. Very clean showroom.
Chelsa helped my husband and I get the perfect mattress!!! We explained what we liked and she found the perfect mattress!! She was very knowledgeable and informative. I definitely recommend mattress firm for your next mattress purchase and if it is in Burleson you definitely need to ask for Chelsa.
Orlando was very accommodating and easy to work with. 10 out of 10!
Great service Chelsea was right on as far as what we needed
Great place to purchase a new mattress. Orlando was very helpful and informative. We cannot wait until ot is delivered.
Great customer service! Orlando was very professional and went into great detail of the different types of mattresses. He made the sale very easy for us! Thank you!!
Orlando was very informative, helpful and friendly. No pressure salesman that was very knowledgeable. Highly recommended!
Chelsa was very knowledgeable about the mattress and kept checking to.make sure we were getting what fit to us. Thank you Chelsa!!
Had a very pleasant experience shopping for a new mattress. The service and knowledge was great. And Chelsa was very gracious and courteous beyond expectations.
Chelsa at the mattress firm in Burleson was unbelievable help in picking out the perfect mattress for me and my wife,I would highly recommend her, I really dont know how she has so much knowledge about so many important issues regarding the best mattress for us,thank you
Employees are very knowledgeable and very helpful and answered all of our questions
Orlando was very helpful throughout the entire process of selecting my mattress. He was very knowledgeable about picking the correct mattress that fit our price budget and a comfortable one since my husband has back problems. I highly recommend stopping by and asking for Orlando if your looking to purchase a mattress. You will not be disappointed! Thank you mattress firm!!
Chelsa was a pleasure to work with to in helping me find the perfect mattress.
Very knowledgeable and friendly staff. Was willing to work with me to get the mattress I wanted. Very satisfied
Chris was great! He took the time to show me the different mattresses and gave his honest opinion. I ended up walking out with a great deal!
Orlando was wonderful! Answered all of our questions and got us set up for a quick delivery!
Extremely helpful and friendly! He was respectful of my budget and didn’t try to up sell. Definitely will use them again!
Kip was very helpful in ordering the items we need in a timely matter. Wonderful customer service!
Orlando the store manager is the best. He was very patient with us and got us the best mattress within our budget!!
Orlando is store manager and was very knowledgeable and got me a great price on the Beauty Rest Black hybrid plus
Orlando took excellent care of me, was very professional and knowledgeable. It was a pleaseure doing business with him. Thank you
Orlando was very informative about the bed and the products that went with it.We had a very pleasant experience!
Megan helped me purchase my New Mattress online today.So helpful an awesome experience.She was such a professional in every way.Thank you Megan.
Great customer service, Orlando was awesome! He was very knowledgeable and patient.
Thank you, Orlando, for taking the time to help me with my online order.
Had a wonderful experience at the Burleson location, Christopher took the time to listen and showed me the different options/sizes of mattresses for my needs, it was an pleasant and easy transaction, I would highly recommend this store...
Very good and well done. Very pleased with the way all thing where handled.
They took time to explain what I asked about and gave me a good price.
We went in with no idea what we were wanting and Spencer helped us find the perfect mattress!! If you are searching for a mattress and have no idea, I strongly recommend you come and ask Spencer and he will get you fixed up!! He doesn’t push you to buy and is very helpful with questions!!
Excellent in-store experience. Great customer service provided by store manager.
They where amazing Jim and Gemaine where so friendly and nice! They showed my wife and I all of our options and then when we finally decided on one they helped us get the best possible price and we got such a good deal and was able to finance it! Overall a great experience!
Zach was great! Great mattress at a good price.
I wouldn’t buy a mattress from anywhere else! These guys are so knowledgeable, helpful, and patient. This store also has a great selection and always great prices.
Ok I’ve heard the rumors we all have. That mattress firm is the worlds largest drug front. Well let me tell you mattress firm is NOT the one who knocks. Legit place to find a mattress to enhance your slumber needs
We bought a mattress from Orlando at the Burleson location. First off if supposed to be delivered on 12/9. I never for a confirmation call so I called the store on 12/9 to check when delivery would be and was told the mattress was on backorder and was never even called. Mattress was delivered a few days later and the delivery guys looked at the bed and said no way the base would fit in our bed frame. They didn’t even try to put the base In or measure our bed. I was told they needed an answer immediately what they wanted us to do because they had other deliveries. They didn’t want to bring the base in and even try so I had them bring it back to warehouse. We later measured the bed and called and spoke with Spencer at the burleson location and he said there was no way it shouldn’t have fit and rescheduled it for the following week 6 days out. When we called the next week he then said it wasn’t scheduled for the day he had given us on the phone. After all of this hassle we just cancelled the whole order and will bring our business elsewhere. This experience was nothing but a hassle.
I have purchased a few beds, 3 electric bases, several pillows and mattressProtectors from Orlando at the Burleson store. He knows his products, shoots straight on the price, gives me several options and the quality is always top notch.
My husband and I went into buy a mattress at the Burleson location. The manager Orlando was very knowledgeable and helpful in our mattress buying process. We are absolutely ecstatic about our new mattress and adjustable base that even has massage. Cant wait to get it delivered. Highly recommend this location!!!!
Great customer service, knowledgeable, and helpful despite the extra precautions for COVID-19 and working by himself. Thank you!
Very courteous and professional service
Orlando at the Burleson location was super knowledgeable and a great help.
Our sales agent Avery did an outstanding job helping us find our perfect mattress and was knowledgeable about all the products, glad we came in when we did!
The store manager Orlando was very polite, very helpful and easy to work with.
Cant believe I purchased new mattress. The salesman did a great job. No pressure.
Spencer helped us find the perfect mattress( Beautyrest Hybrid) and adjustable base (MF 300) He was very helpful and was very patient with us. We came in not really knowing what we wanted
Manager was a great help.
Quick service and delivery very professional!
Rich the district manager is awesome. He helped us get everything we needed and kept us within our budget. Store 2069 in Uling
The best sales associate ever Nicole....if you need anything matress related ask for her. Thanks to her a very pleasant shopping experience!!!
Dont let the name fool ya. They have soft mattresses too.
Went in for just a top, for my daybed. Fit great. Manager was very friendly. Thank you.
Got just what I needed at the blow out prices, Ty did a fantastic job........go on in there, he ready to help!!!!
Friendly staff very helpful competitive prices.
Great salesman, very knowledgeable
I was giving a mattress that was way to hard but had the same model we layed on in the store. They exchanged it for another mattress that was ok in the store but when you sleep for about 3 hrs you are hot,sweating,and sinking in it. We removed the matress cover thinking that it would help being hot. Did not. Went back and we was going to get another model when was going to get it it did not work out like planed. This mattress also stinks like disinfecent like it has beenbused before we had it. I would very much recommend to just spend about $600 online and hope for the best dont waste almost $4000 on a store when you can get the same thing online
Very friendly staff and very helpful!
Knowledgeable sales men and high quality mattresses.
In a mall only place they were decent enough to let me use the restroomThank you
Good selection of mattresses at decent prices.
Broke entry light fixture. Ignoring it. Weeks now. Their comments is they can do nothing but report it to superiors who do not respond.
Good people
Friendly employees