Recently I purchased a rake at Ace that simply fall apart. I took it in to the store and the manager, Hillary, quickly offered to make the deal right and I even purchased more items on that visit.Thats the kind of refund/credit service I get at Walmart or Home Depot and its right here in Burk, and less than two blocks away at Ace Hardware. Thanks Hillary, glad you guys are here. Hope I spelled your name correctly.

I love going here they always have what I need or can order it the staff is very knowledgeable and super nice

I have been using Ace hardware quite often over the years. I have always liked the way that Ace hardware cares about their customers. I went into this Ace hardware and was astonished at the lack of care for customers during this current pandemic. Other Ace hardwares do social distancing and wearing of masks. In this store none of the clerks were wearing masks. Most of the customers were not wearing masks. In addition, when we were checking out the another customer who wanted to check out (not wearing a mask) did not do any social distancing and were right behind us talking away. This will obviously be one Ace hardware store I will NOT be going to again!

Clean, organized, and a great staff. Very helpful.

I have been an Ace Hardware customer for a long time. Therefore I have been in many separate Ace Hardware stores. This is really one of the best. Staff cant seem to do enough to help you. They are very knowledgeable, very polite, very professional. KUDOS.

Very friendly and knowledgeable staff. Very helpful!

In my opinion, the prices are a bit higher than I would expect to pay at other retailers. Also, this location doesnt seem to have the friendly Ace service I have experienced at other Ace locations. I can only hope that this location will improve.On my last visit, I was intrigued by a Big Green Egg Spicy BBQ sauce. There was no price on the item or the shelf. After a very extended hunt for assistance, an employee was able to finally offer me a shockingly high price for this lovely product. I decided to purchase this product online for five dollars less.I did purchase a few sale items and at check out received less than pleasant service. I purchased what I believe a sale item and was charged a full price. When I questioned this, the service went from less than pleasant to totally rude

Grateful they are here

1st time here, greeted as we came in,and helped show me what I needef.

Local store without people who know you by name..

Picked up some wasp and yellowjackit spray and foam. Fair price.

Conveniently located for me, just kind of high on prices.

BEWARE::: ENTER AT YOUR OWN RISK!!!Their management Ben Robbins, does not require their employees to wear face masks.

Sometimes they have it sometimes they dont...nice people and clean store

Great to have a well stocked supply store.

Awesome place to shop. Very friendly and helpful staff. We love the store

Glad they could help me no matter what I needed 🙏

Great service sales staff very knowledgeable.

Another friendly hardware store that is here to guide you if you need any kind of assistance.

Friendly staff that is always there to assist.

This place has a little or a lot of everything, very glad its here.

Love having a hardware store back in Burkburnett!

Very well organized and helpful staff

These people know what customer service is about and know their products

The guys are really helpful

Great selection friendly service

Awesome place and very friendly

Good selection of hardware

Great