Came in right at 9am and requested Arielle. She helped me log into my email by att app and imputed every single contact with an extreme amount of patience and professionalism. I cannot thank her enough. And she helped me reset all my passwords and fixed my bill. I highly recommend she gets a good raise!!

The representatives were great! The building is small and way to many people in there unmasked not a safe environment with covid rate of 18% in the local area customers were unmasked and at least 9 people in the building at one time

Great service. Was extremely helpful and did not make me feel like a burden

David and Jacob were very helpful and attentive. It was busy inside the store, but they handled customers very courteously and professionally. I also want to thank them for not making my husband and I feel embarrassed for all the questions we asked. Thanks guys! Dara Willis

The staff was friendly, but very inefficient. We sat there for over an hour while 3 members of the staff helped 1 person. Once we were helped everything went smoothly.

Arielle E was so helpful today! She helped my son purchase his very first phone and was so patient with us and setting it up! Also helped me see that I could get discounts by switching a few things. She was awesome I highly recommend asking for her. I know when Im ready to upgrade my phone Ill ask her. Thanks again

The service at this store was excellent! The Assistant Manager Sebastian was very quick to come out and assist us as soon as we walked in. He was very informative and honest about the phones and which ones he recommended based on actual usage and customer reviews. Very easy to get along with and funny to talk to. Helped with a upgrade and also professionally installed with no errors or mistakes the additional equipment purchased (screen protector). Overall, best wireless store out of all wireless companies and stores (and I have had them all) that I have ever been to. Highly recommend going to this store for anything. Also, very helpful with notifying us of after purchase support for all equipment i got.

The people who work in there are great. Had an issue with my phone and plan. Got it fixed and went out of there way to help me. The manager was very helpful. They are the reason I still use At&t or I would have left to another carrier.

Jessica was the best I’ve ever worked with. Our transition from Verizon to Att was seamless, she made it so easy and we saved $60 per month on our bill. Everyone else in the store was nice and helpful as well. Overall I was dreading changing service and it was absolutely easier than I could have thought.

Second time coming in and just as expected GREAT Service from C-bass ( Sebastian ) First was to buy phones for my wife and I and C-bass made it quick and easy. He is always very helpful! Your greeted right when you walk in and all the workers are very nice.

I had an awesome experience at Bullhead City AT&T. Matt and David were absolutely awesome. They took amazing care of me. Took 3-4 trips in over 2days but they were patient and understanding with my problem. I kept coming back and in the end they made everything perfect. I would give the 10 ⭐️‘s if I could. Thank you. Cheri Horvath

The staff is very knowledgeable friendly and polite I will answer all your questions with no pressure help you with anything you need our rep was David he is a very good multi-tasker as also a real nice guy

Arielle helped me out with replacing my phone. She is very knowledgeable, patient, and good worker. Jacob is good to.

Started off good, then discovered Arielle lied to cut herself a deal on HER commission. I don’t recommend anyone to use her, she will say ANYTHING even LIE to make a sale. She stated I would get over a certain amount for trading in my old phone, turns out I wouldn’t be getting 1/4 of what she told me. She definitely ruined my experience at this store and made me not want to ever return.

Always a friendly group that is willing to help with whatever needs or concerns you may have regarding your ATT service.

I was so happy with my service here. Jessica did a phenomenal job helping me fix my iPad and she got to my needs right away and was super efficient. Very very satisfied customer here!

This place was packed but the employees here seem to handle it well. Arielle was amazing, friendly and knowledgeable, she made switching to at&t painless. Her coworker David was pretty funny. Overall Im very happy with the level of service I received here.Thanks again

Jessica is the bomb. Went above and beyond to get my new phone up and running. Very knowledgeable and friendly. Thank you.

Highly recommend! I recently paid off my Iphone and wanted to switch carriers to take advantage of the $700 savings when trading in. Sebastian made it a great experience, very quick and easy! I even saved about $30 a month for a new Iphone and unlimited 5g service. Thank you!

Excellent service they answered all my questions it took so little time so resolve my issue Thank you AT&T

Sebastian took care of us. Very nice and professional. Helpful and informative with phone comparisons and plan upgrades. I recommend Sebastian with any issues or questions regarding anything AT&T.

Jessica was absolutely amazing!! Helped upgrade our family plan to a better one and helped in getting my new phone. She was such an amazing help and everything was so quick!

Went in to the store to upgrade my parents old Samsung S7’s because they were so slow and so outdated. David helped us out and he was awesome. Extremely helpful and knowledgeable. Thank you!

Poor five days trying to get phone repair after insurance replace screen now phone needs a forced update from appel and att has no equipment to help with so now going on five more days till can get the equipment to do so great service to leave it up in air when needed the most alone camping no phone working great

Davis’s was amazing! He was very efficient, clearly explained everything, and made sure we were all set up before leaving the store. I have been going to this ATT store for over 10 years and have always been helped and happy with the service.

Very helpful there, and Jessica is awesome. She goes above and beyond to make sure her customers are happy and satisfied when they leave

Super busy, not enough help. Each worker was helping 2 customers at a time. Sad for them.... they resolved my problem super fast.

Love this place, but there are quite a few things that can only be done in the store. Call first to see what must be done there and what can be done on line.

Got my S21 great deal and fabulous service will recommend to Familia and friends

Amazing Amazing Service Went In There Thinking It Was Possible To Get The Newest Phones But Then Was Surprised Ariel One Of The Best Sales Rep Got It Done For And My Boy So Happy And Satisfied With The Customer Service And Everything About It Again Go To At&t And Ask For Ariel You Will Not Be Disappointed

David and Matt were awesome!! We had a few issues with this location in the past but its now an authorized retail location and they have a whole new staff who is absolutely amazing!!!

Sébastien the new AGM is always a delight to work with, his so helpful, insightful and has good information.

Sebastian was a Wonderful help in helping me choose a new cell phone and getting it set up.

Jessica, Juliet, and the rest of the staff are amazing! Great customer service in this store! We had issues with another company, and it was a breath of fresh air to deal with these people.Courteous, knowledgeable, friendly, and just the ease of getting things done will keep us coming back for a long time. Thank you!

Very poor employees. They ran down my phone co. T: Mobile

Thank you Brandon love my phone

The service was really great. Price was good and I brought my own phone. Only problem was the assistance crate helping didn’t transfer my contacts. It’s a pain to retype those and I would have given a given a nice tip for better service.

Great customer service awesome rep a++++++

Could not fix my voicemail suggest I go to a corporate location.

Employees here are children. I went to complain about the spyware built into my phone that keeps joining in on my conversations, even though I have disabled it. I said Youre selling spyware without warning people. She told me That AT&T doesnt care. She said that they were there to sell phones not tell people what theyre buying, or anything about the products. Then the three boy employees started chanting We sell spyware, we sell spyware. Then they ordered me out of the store.

Very long wait to get assistance with purchasing a SIM card. Had to stand and wait outside the door for over half an hour just to get in the store to wait another 30 mins before leaving without receiving any help with a simple purchase of a new SIM card.

They are awesome! My phone locked me out and they helped me fix it!

Excellent service! Arielle was great!

Alex was wonderful. Helped me set up my new phone which could have been a tremendous headache without his help. Very knowledgeable and patient.

Got awesome help very happy Sébastien was great

Thank you for your excellent service, I am very satisfied and I am not going to change company, good job ATT

Sebastian, best person at AT&T.THANK YOU

Make sure the sale agents here are not lying to you. I was told that I get a 20% discount off my unlimited plan due to my work but THAT IS DEFINITELY NOT TRUE!

The staff is very helpful, professional, and friendly. She knew exactly what was wrong and fixed it right away. My phone works fabulously now!

David was great!!

Another wonderful experience with the skilled workers at this store. Thank you

Never again. Avoid the red head! She is nice until you won’t buy all the stuff she is trying to sell you. Sad when you come in and tell them exactly what you want and they just wasted 30 minutes of your time with a sales pitch. Best part is the attitude when I said I’m done. All I needed was a price!!! Sadly in the past I had a nice guy who helped without the BS.

I suggest that you do not seek help from this store. While the employees appear friendly and willing to help, they are willing to blatantly lie in order to make a sale/upgrade/etc. I was told that changing my plan would increase the monthly cost by ten dollars ($10.00), but apparently one of the employees thinks that thirty-five dollars ($35.00) is an equivalent amount.Not to mention that the wait times are excessive, the store is cramped with little seating compared to the volume, and on most of the occasions Ive visited this store there was not a straightforward way to get in line.Overall, I have amassed more problems for visiting this store to correct the original problems that I had. The one-star review should evince my displeasure in itself.

I had put a password on my prepaid AT&T phone and I could not remember for the life of me. I brought it into the AT&T shop did not have to wait they got right to me and had my phone fixed for me and I was out the door in less than 5 minutes. I bought my phone from Minit Mart I never even bought it from AT&T and they still treated me as a customer that have purchased from them personally. Nowadays its hard to find good service its not like the old days but the small business used to be a handshake was your word and you lived by it.

Went in, got fast, & very helpful service with a new phone I wanted.

Great knowledgeable staff thats not pushy on sales. Im always treated with respect and my request are handled with care. Great prices and great services.

Thank you Mathew for your help.

First I bought a bogo note 9 and never recieved the promo 200 visa then I added directv to get other promo never got that 100 visa so I added a bogo again to receive another visa still I was told att didnt have a visa promo I said check when I added my service all they do is lie and hidden fees and every month mysteriously added 500 dollars to m Bills last 4 months I pay average 598 total tipoff and the employees dont want to sell there products to avoid angry customers and are being told to lie this is very bad and FBI should look into the companys books

Excellent service sebastian

My mom went in there to purchase a new phone under my account and the sales representative was rude, brushed her off, didnt know the difference between products when asked, and made her feel truly uncomfortable. Just because she didnt want a over $300 a phone. Very Unsatisfied.

Got a great deal and a free phone, Moto G6 play. Also got an otter case. Worth every penny. I already dropped it twic e without incident.

The service was good, however the phone signal and cell service in this area is spotty at best.

Rich was very patient and extremely helpful to me. So competent and understanding of my needs.

This guy promises a free s7 for 40$ a month prepaid service, he charges the bank card and then says that offer was over the day before. We got no phone and got to fight the charges discovered on our bank statement! This guy didnt say a word about it while we were in the store! Terrible way to treat a potential customer.it was all bad.

THE most helpful/knowledgeable staff Ive had the pleasure of being helped by. Was immediately helped and was in and out in ten minutes. Went in for a pay as you go. Highly recommend this store!

Its not so bad but its always busy

Staff was to the point and helpful, got me out the store in quick time

Great thank you

On May 10, I changed my plan from $50 prepaid to $40 prepaid plan with employee Cristian on the phone,, He was very nice and informed me about everything and even called me back so I wouldnt have to explain everything to another employee. And also confirmed my new $40 plan had gone thru....Juan at A.T.&T store was very patient with me and all my questions,made me feel comfortable asking all I needed to ask

Exceptional!

Was there today. Wasnt very helpful, couldnt tell us the difference between phones.

Very helpful and patient with my 80 year old mother who was being overcharged for her direct TV. She was very happy and grateful for their help. Thank you so much

Great service, prompt answers n great SMILES.

We jave been in the store a few times. Always willing to help us out. Mikes awesome!!

Somewhat disappointed with my experience here. I really felt as if they were willing to help me up to a certain point but no further. Disappointed.

Always get friendly service and helpful advice and a good deal. Have been an AT&T customer at this store since it opened up.

Typical att store. Always about money and mot very good service

Every time I go into the store in Bullhead I am treated so well. I am a senior and sometimes get confused on what to do with the phone and they are so kind and helpful . Bravo to all their employees!!!!

Got my new Samsung Galaxy Note 8, orchid grey. Great, cant miss savings. $300 off price of phone and $200 worth of merchandise. I chose 256 Evo memory card plus fast charging station.

Good selection of cell phones and tablets ... very professional, knowledgeable and friendly staff.

Leslie at the Bullhead City AT&T store was very helpful even though we had an out of country cellphone problem. She took the time to find the # of our provider for us. Her demeanor was friendly and professional. Kudos to her and AT&T.

These guys didn’t have a clue how to look at a contract bought at Walmart and refused to discuss it. I have 4 phones and they did nothing to try and keep our business!

Not helpful. I have been with AT&T over 9 years !

Is called awaiting time game

He said my social out loud so that’s neat....

This company cant do anythingNo help at all!

Great little place, staff is always awesome

Was on vacation and ran out of storage on phone. Dropped in and Shanille was Great to help me with installing an SD Card. She provided Excellent service.

It wasnt the store or the employees its the fact that Ive been paying for mine and my husbands multi-line account and we cant even use our service everything that people tried to fix but they cannot fix are service its just upsetting and what AT&T for years.

The gentleman was very nice and explained some of the issues. However he was not able to solve the immediate issue with account access.

Super patient and friendly, especially Carlos. 🙌

They were very patient and helpful

Long wait time for mediocre customer assistance. Stay home and call corporate instead.

Bad customer appreciation after 15 years. NO deals for long-term clients!

They are always so helpful and cheerful and happy to see you

Very rude and inconsiderate people who work there all they do is put you on the phone to talk to a representative they cant even fix your phone transfer your items and when you purchase a new phone they say you have an upgrade and they dont even have them in stock I dread from even going in there they need to fire all of them

Chanel was rude and lied to me multiple times. And then talked badly about my daughter to other coustmers.

Michael was AMAZING. Thank you for great customer service!!!!

Working with Arielle was a breeze.

Been with this company since 1975. I am more than satisfied with AT&T service