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Mall of Georgia Ford
4525 Nelson Brogdon Blvd, Buford, GA 30518, United States
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Mall of Georgia Ford
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Jo
Review №1

Excellent Service! The sales team were great and tried their best to accommodate and complete transaction in a timely manner (we had two small kids and it was late evening). We got the deal we were looking for! Definitely Recommend!

Au
Review №2

I was made to believe I wasn’t going to get my dream car. Until I met Keith. Keith went above and beyond to put me in my car.. not just a car, the exact car I wanted. They are beyond friendly there and so easy to talk to. Completely transparent, and extremely good at what they do. I am now the proud owner of a BEAUTIFUL 2020 mustang with 1300 miles on it, which was impossible until I came to mall of ga Ford. They will go above and beyond to make sure you are satisfied. TALK TO KEITH

An
Review №3

Awesome place. 3 Mustangs now and always the best price and best service. I will never buy a Ford anywhere else! Give them a try when you are ready and they will make it happen.

Jo
Review №4

Awesome customer service and everyone was happy to be there. Great environment. And very helpful people. Told me what was wrong, what I needed, and got it done in a timely matter. You won’t be disappointed at mall of Georgia Ford!!

ly
Review №5

We bought a truck from this dealership on Labor Day. It was never detailed or gassed due to the time of day and by the time we got home (40 minutes away) the truck broke down. Ended up needing a new transmission. It is a 2015 F150. It took the dealership 2 months to fix the truck. While our truck was getting fixed, we were never called and updated on anything. When I would call to check on the truck I would get a voicemail with no call back. Once we got our truck back it broke by the next day. The “new” transmission they put in the truck went out after they did the 2nd “world class inspection” and had to be towed away. Now I have made several payments on a truck we’ve drove twice. We went up to Mall of Ga Ford to talk to a manager about all of this and he refused to speak with us. He sent a sales associate out to discuss with us the only two options they would give us. 1. Get the truck reappraised and sell back to the dealership (we all know they’ll give us less than we paid) or trade in the truck for the reappraisal value (nothing on the lot we want for less than 38k) At this point we don’t even want this truck and are furious with their customer service, and the fact that the sold us a truck with a bad transmission. I will say the ladies helping us with our rentals have been great.

Ke
Review №6

I was very pleased with the timing of the service rendered on my vehicle. I was not expecting such a fast response nor the timely repair. I really appreciated the experience and look forward to many more uses of your service department.

ka
Review №7

Service was very good and they treated the F150 very well and gave it a good inspection as well. My only complaint is that the final price was over $100 and for an oil change this was high. Yes it was synthetic oil.

I
Review №8

I recently had my vehicle repaired at Mall of GA Ford. Matt Knuckles was my service advisor and he was phenomenal and has excellent customer service skills. Matt updated me throughout the repair process. The price he initially quoted me is what I paid, which was greatly appreciated. I will definitely use Mall of GA Ford for any future repairs.

Ta
Review №9

This experience changed my perspective on Ford as I had experienced bad customer service at all other Ford Dealerships I have visited in West Palm Beach FL and Bethelview, GA. We called and spoke with Eugene and when we arrived he was ready to help us. He was friendly, knowledgeable and very courteous. The entire team made our experience wonderful. I will definitely be back!!!!

Co
Review №10

Had a great buying experience at Mall of Georgia Ford. The salesman Keith was very welcoming, answered all of my questions, and overall extremely helpful throughout the buying process. The dealership was very honest and transparent with every aspect of the deal. I would recommend anyone looking for a new vehicle check out this dealership.

Jo
Review №11

Great service ! Team is super customer focused and always ready to help!My special compliments to Jordan, Kevin and Ken for all the support and professionalism. Extremely recommend this specific dealer.Great job guys !!I am a long time customer of Ford MoG and will come again for my future cars, for sure!Keep up with the good work guys!Cheers.

Da
Review №12

No communication and no follow up, wasted my time....Keith and another sales associate were giving an opportunity to quote me on one new truck and another used truck for our business. Never heard back from either sales person, even texted them with no response. We ended up purchasing 3 trucks from another Ford dealer across town. Dont waste your time!

Jo
Review №13

I went there by appointment Nov. 1, 2021 for simple maintenance service, tire rotation, etc. was charged for work that I did not ask for nor was notified about. When I brought it up, nobody could explain what was actually done to my car nor why it was done. It was a small charge (about $10) but it makes me wary on their procedures should I have a significant issue.

Ra
Review №14

Just had a regular check up done on the car. Nothing major.Oil change, check belts and hoses,etc. My wife left happy so all is good.

Dr
Review №15

My company car died in Gwinnett County. I live in Griffin. The car was towed And repaired. The process was very easy. I came and collected my vehicle I was on my way within five minutes. Thank you so much for your help!

Da
Review №16

Bought my 2021 Bronco here. Dealt with Andrew M (new car orders), Andrew W (sales) and Jessica (finance, etc.). Experience was great. They came through on every verbal promise and the process was efficient and smooth. Definitely recommend them.

Sh
Review №17

They said it would take an hour and a half for an oil change. And thats what it took. Brian was helpful and attended to me. Everyone seems like their doing there job and very organized.

Es
Review №18

Great experience! Justin went out of his way to answer all my questions and Jordan was great about explaining the details of the car! 5 star experience!

Ke
Review №19

Excellent dealership. I worked with Kevin McBride and Shawn they were both amazing. The next time I’m in the market for a car they’ll be my first stop.

Ro
Review №20

Read Liberty Alfredsens review below. Thats exactly what happened to my girl and I about 3 hours ago. The worst part is we walked in already pre approved for over 50k. Our phones started dinging us with hard inquiry alerts right after they told us they couldnt do the deal with our out of state license. This place is garbage and very incompetent. Drove 2.5 hours each way from Asheville for this. Was also told on the lot that GA has no cool off period and they dont offer any return program or limited warranty like carvana, carmax, etc. Dude literally told us one we took it off the lot its ours. Run quickly from this place

Br
Review №21

Customer service I received was exceptional and top rate service department. I wouldnt go anywhere else to service my F-150. Thank you!

An
Review №22

Although it took several months for the parts to arrive- which was beyond your control- I am so pleased! Brian James kept in touch and was very helpful. Thank yall so much!

Mi
Review №23

Advisor did a great job making sure I was informed of the process, payment, and additional services I inquired about. For a new team member he was very assertive to seek the info I needed. Was very pleased. (5 Star Review)

Ca
Review №24

👍Lindsey Frazier managed to correct a problem I was having with my bill in no time. Salesperson Eliot was wonderful. He was very knowledgeable. He answered all my questions and gmails.He didnt pressure me. I would recommend him to anyone looking for a new vehicle.Thank YouCathy Fraser

Cr
Review №25

I recently purchased a beautiful, well-maintained pre-owned vehicle from Mall of Georgia Ford. In my experience, the process was easy and I was able to obtain a lower interest rate than my credit union. Elliott was my sales representative. He was patient, thoughtful, and did not employ high-pressure sales techniques typical of automobile sales. I highly recommend their pre-owned department to anyone considering purchasing a used vehicle.

Ro
Review №26

This Place is The Emergency Room for Fords & Lincoln automobile. They have the best Supervisions, Technicians etc. They are Professionals. They make you love your Vehicle more after they have taken care of any issue(s). My Lincoln ride just like its New. 20017 mkc. Thank You.

El
Review №27

Carter and Mike were SO great! My fiancé and I recently had a great experience here with purchasing a 2021 Chevy Tahoe. The easiest & quickest car buying experience we have ever had and they didn’t give us the run around on pricing. Highly recommend them and will be using them for all future car purchases.

Ch
Review №28

Service was Proffessional and courteous. Work was completed quickly as always. Great service reps.

Je
Review №29

Great service, work done right and completed on time. One of my vehicles had a complex electrical issue that the team managed to track down. Service advisor Tony Owens kept us informed and explained issues in a way we could understand. Very pleased.

Mi
Review №30

Apparently they will not service your car unless the interior is clean. I arrived on time for my scheduled oil change and they made me wait for half an hour before telling me they couldnt do it as the interior of my car was dirty. Tried to sell me a detail clean as well. Not sure what the interior of the car has to do with changing the oil? Especially since clearly someone had no issues getting in and driving it up to the garage in the first place? Maybe get that guy to pop the hood open. I know its scary but I think there are a few ways around this predicament.

Am
Review №31

Ask for Jordan Lee. He is very knowledgeable, patient and very kind to work with. He made my car buying experience very easy and I’m a very happy customer.

Be
Review №32

We had amazing service with Andrew Woodall! Definitely come by and set an appointment with this guy. He listened to us and our babies and got exactly what we wanted/needed for our family.

Ro
Review №33

My wife and I just bought our 3rd vehicle from Mall of Georgia Ford and had a great experience. The team there were fantastic! No games being played no haggling with price, just great overall service.

Jo
Review №34

Mall of Georgia Ford dealership was a great experience, thanks to Andy for all the help 👍

Br
Review №35

Very professional, easy process. There team of associates had everything ready for us when we arrived. Awesome experience!

Le
Review №36

Mall of GA Ford was recommended to me by a friend and Shuan Malcolm was the recommended salesman. From the first point of contact even to today he has been exceptional in answering all of my questions and addressing my concerns. Shaun was very thorough in his explanations and what I really loved was that he took his time with me. I didnt feel like I was being rushed to make a decision. His customer service was a definite perfect 10.Also, I love my second Edge!!😍😍😍

To
Review №37

My truck is a company vehicle, and I can have it service by anyone “in network”. I chose Mall of GA Ford, as they are convenient to me, and I have been well cared for on my 2 routine maintenance visits plus a nail in tire repair with an oil change while I waited. On schedule, and completed when promised. They are busy, but organized. I recommend the service at MOGA Ford!

Th
Review №38

Very quick and efficient and willing to make fair deals still owe me one speaker though

K
Review №39

I am so happy with MOG Ford!This is my second car purchased here. Staff is friendly, knowledgeable and helpful. They truly try to meet the costumers needs. Shout out to Gene and Jaydon, the sales team. Matt in financing, and Terrill in warranty. Thank you all!!! I am a happy Mall of Geogia Ford costumer, again! :)

Un
Review №40

From the start there were a lot of promises and deals that were hard to beat. Salesman we worked with went above abs beyond. Unfortunately the upper management team are ignorant and full of lies. They feed the information down to their sales staff and hide behind the glass. All promises were broken and the overall experience was a disaster. Would never recommend working with this dealer. Notice how lazy they are. All of the replies either good or bad has a auto response. That really shows you the lack of effort in their part.

Tr
Review №41

This place is always amazing! The service department is always efficient. The cashier that helped me was amazing, she smiled the entire time and was easy on the eyes. This Ford is truly amazing!

Cr
Review №42

Very friendly and helpful staff that got me in and out ASAP, very pleasant experience. I will definitely be back! Special thanks to Carter and Mike, very easy to deal with.

Je
Review №43

Great service dept. Excellent communication and a fast turn around.

ji
Review №44

I ordered my bronco sport from mall Ford because they had the latest information last year . It came in March 5, it was what I ordered, for the price we agreed, and Adrian in sales took a lot of time explaining the many features. Service department is excellent. I will and have recommended mall ford .

Ju
Review №45

Customer service was great and the prices were fair for the services on my vehicle.Update- 2 weeks later: While the customer service technicians have been pleasant and friendly the three times I have had to have my vehicle serviced in the last few weeks, looking back, I am concerned about thoroughness. When I first took my Explorer in, I told the service rep that it was vibrating when I brake. I also had an oil change and some recalls repaired. I mentioned the rotors several times. The service rep, Alan (who was friendly and communicated well), said I needed new back brake pads and that’s why it was vibrating. Scheduled another day the following week to take it in to get the back brake pads replaced. He said front brake pads were “good.” Picked it up on that day and it all seemed fine. Battery died the very next day. So why wasn’t my battery checked on the first service day when I had the oil change and it literally says on that statement “battery checked: okay.” Then fast forward to Easter Sunday and my car is vibrating when I brake at highway speeds. So, I take it back in and wait for three hours because they said my front rotors needed smoothing. Are you kidding me? I mentioned rotors over and over the first time and now I realize it was dismissed for being only a brake pad problem. If the battery and all of the rotors had been properly checked the first time, I could have saved a lot of time. I should also mention that the last oil change several months ago- they didn’t attach the cover plate back correctly and I was driving down Buford Hwy with my cover plate skidding down the road. I’ve lost confidence with them servicing my vehicle.

A
Review №46

Great experience. Made an appointment, arrived on time and was greeted immediately and with a broad smile.Matt Scian helped me find the truck I needed and arranged the purchase. It went smoothly and pretty quick.I have purchased a few vehicles at this location even though it was previously Wade Ford.Cant recommend them enough.

Jo
Review №47

Remzi Grajqevci was great as a service advisor. Very knowledgeable and certainly a great addition to your team of advisors

Ki
Review №48

Excellent greeting at the service department but all downhill from there. I was quoted less than $80 for an oil change that ended up being $120. They said the tire rotation was included, so very confusing why this ended up being so expensive, $40 more than other dealerships I go to. I guess thats why they call them stealerships. Also took an hour and a half for an oil change! If youre trying to sell me an additional brake service and air filter this is not the way to do it. Poor service!

Ch
Review №49

This was one of the better car buying experiences Ive had in a long long time. From the moment I inquired about the truck they were very communicative, provided any and all extra information I needed, and had one of the best prices on a very well optioned truck of anybody around. I financed through my bank and my time at the dealership was fast and efficient. They didnt try anything shady, no pressure on trying to finance internally or add any extra stuff onto the deal that I didnt want. I wouldnt hesitate to send someone up to see Derick!

Sc
Review №50

I have been taking my cars to Mall of Georgia Ford since 2014 for service. Service Manager Tony Owens is the primary reason! He has, since 2014 ensured that I receive no excuse, excellent repairs and regular maintenance service.

Al
Review №51

Great experience. We enjoyed working with Carter! The Mustang has been a real blast to drive. Looks great too! Very pleased with the sales experience and the new vehicle.

Ru
Review №52

Matt Scian was very helpful with everything!The finance department was great(Jessica)The whole experience was great and we got a great truck!Thanks to all

Cl
Review №53

Very excellent service. Professional and friendly. They go over what was done during the service and give a summary of the condition of vehicle and up coming service needs. Nice to know my vehicle is in good hands with this dealer.

Ri
Review №54

Would rate Negative if I could. These people are not trustworthy in any way and will lie to you to get you to the dealership. As you can see in the details below of the truck, the price work up, and the text message conversation on the truck. I gave them my standpoint of where I was at and said I did not want to waste my time. If you read the messages you will see for yourself that I was told it could be done and that my offer would be presented. I made it clear that I did not want to waste my time. So I went home and cleared out my Subaru. I took out my dash cam that was wired in and proceeded to clear out my whole car. When I got done (1 hours worth of work) I made it to the dealership to do the deal we had discussed via text. Immediately I was told that what I discussed was not going to happen, which was the only reason I cleared out my car to come there. If I had been told that earlier via text I would have never gone to the dealership or cleared my car out. I proceeded to negotiate and talk to find out where they actually were on the offer and after 2 hours at the dealership they came back and said they met their monthly goal and the truck is no longer available at their original online price and offer seen in the attaced image. They presented me 2 more offers on the exact same truck we had been discussing but over $5000 more expensive even though we centered our discussion on the offer in the image. I walked out because they are liars and untrustworthy, they knew exactly where I stood before I came there and lied and misled me to come there and discuss and then pulled out their offer at the closing of discussion and tried to sell me the same truck for thousands more. These are not the people you want to deal with. You can read the full conversation below and come to your own conclusion. I am still driving my Subaru and will absolutely never do any business with Mall Of Georgia Ford, nor will I ever recommend them to anyone. They do not care about your time at all and will blatantly lie and mislead you. I have numbered the screenshots for convenience. Also the truck was still shown online for the same price as before several days later. This goes to show the blatant dishonesty and false advertising. Either they lied when they said that price was no longer valid or it is false advertising and they have no intention of actually selling the truck at that price.

Ja
Review №55

Called up to the pre-owned department about a truck on their lot. They told me the truck has gone through service and it is in detail and would be ready in a few hours. I get up there after a few hours, vehicle is not in detail and is in service. Would have been nice to know before I drove out an hour from Atlanta. Was told to come back tomorrow.

Ja
Review №56

A great place to do business, unlike other dealers.no hidden fees great friendly intelligent staff. Pleasure to do business with.

Ca
Review №57

Fantastic experience! Adrian made purchasing a car simple and painless. He actually listened to me and what I wanted and did try to just sell me a car. On top of that, he was such a joy to work with! HIGHLY RECOMMEND!!!!!

Da
Review №58

I just purchased a vehicle from here last week. I have nothing but nice things to say about Ford Mall of Georgia, from A to Z. Jordan Lee made this an easy breezy experience from begging to end. He is very professional, friendly and knowledgeable. The communication was a key point, it made it easier for me to go in and look at the car I wanted. If you are in the market for a new vehicle Jordan Lee is your guy.

Jo
Review №59

Service needed was creating an admin key for a car I purchased without one. They took care of it and were very friendly. I will be taking my sons car there for oil and regular services now.

An
Review №60

Last weekend my husband and I came to this location looking to test drive some (new) 2020 Expeditions. When we arrived a gentleman by the name of Jordan greeted us right away. We asked for the manager, Matt, whom my husband had spoken to prior and Jordan lead us directly to him. We all introduced ourselves and then proceeded with what we were looking for. Matt left us with Jordan who showed us all the Expeditions in our price range and answered any questions we had without hesitation, which I appreciated. We had just been to a Chevy dealership and the sales person hardly knew anything about the cars we were looking at, which did not help the sale. Jordan was just fantastic! Not only did he know a good bit about the car were test driving, he knew the answer to some finance questions we had as well. Together, Jordan and Matt got us the best possible deal with every rebate available to us and our situation. We ended up buying a car that day, and the transaction was seamless from beginning to end and it didnt take all day! Was truly one of the best car buying experiences Ive had to date. If you are thinking of looking at Fords stop at this location and ask for Jordan (sales rep) and Matt (manager). You wont regret it!

br
Review №61

It went very smooth went for a oil change in myF150 was very happy with the service managerWith the way I was treated with no new inventoryOn the lot seems like people are keeping there cars and trucks so I had to wait a little longer for them to get the job done with my appointment but that was OK I understood with the way theWorld is right now hats off to mall of GA Ford.

Review №62

Marilyn at the service department was awesome! She took vet good care of me. The young millennial kid working parts is very inconsiderate of the customers and we were not happy. He moves like a snail and his face says it all. He’s only there for a paycheck and could care less about customer satisfaction. That being said I told Marilyn at the service center my issue at parts and she moved me up in line and went behind the counter and got me my part for me while the parts kid had a smug look on his face. He needs discipline as a worker and I know because I manage my own company and customer service is number one. But because of one bad egg I’m not gonna give a bad review. Marilyn was the reason for my 5 star review. Thank You Marilyn!

Al
Review №63

My son and I went to two dealerships before we went to Mall of Georgia Ford. And I found more selection of vehicles that were in the other dealerships and the salesman Kevin was courteous and knowledgeable with the vehicle I was looking for. Also Kevin McBride the sales manager was friendly and very professional as well!!! Also I commend Daren Bennett for making it easy and smooth on the signing of all the paperwork that needed to be signed. Had a great experience and will definitely tell my close friends and family to shop for their next vehicles at Mall of Georgia Ford👍

Na
Review №64

My service advisor Matt, was professional and gave greatRecommendations for my cars needs.I felt truly comfortable with hisExplanation...the service was performedQuickly and I was very pleased

Ge
Review №65

Service department great. Didnt have to wait 3 hours for an oil change like I did at another dealer.

Ca
Review №66

Excellent service. My husband and I have bought 2 cars in the last few months from them. Jayden and Matt both offered top of the line customer service. Not to mention we both absolutely love our cars! We went to Rick Hendricks Chevrolet and had horrible service on many occasions, all I can say is we will be back for our next cars!

Do
Review №67

Huge selection of new and pre-owned vehicles at GREAT prices

Bi
Review №68

I highly recommend Mall of Georgia Ford and specifically Matt Gettys. He is a very responsive, knowledgeable, and straightforward guy. I did my homework and he gave me a great price and couldnt have handled things better. Will be back again.

G
Review №69

As a person whose has purchased more than two dozen cars, I had one of the best car buying experiences ever at Mall of Georgia Ford. My salesman James Shellaugh and the finance department were easy to work with and pleasant through the negotiating process. I came in prepared with my own financing and a price range Not only did we settle within my price point but the finance department were able to best my rate by almost a full percentage point. Good guys and good customer service, a rarity these days.

Br
Review №70

Mall of Georgia Ford found me the hard to get new vehicle I wanted, a 2021 Bronco Sport, and went out of their way to make the financing work within the terms I needed. I have been buying cars from them for 30 years and they are the only car dealership I recommend to friends.

Ph
Review №71

Both Andy, the salesperson, and Jessica, the finance person, were exceptional and exceeded my expectations. They didnt rush or pressure me for a decision, and answered any and all of my questions. They made my buying experience a true delight.

Ca
Review №72

Just bought an amazing Blue 2021 Ford Explorer ST!! Our salesman was Andy & he was the best. He explained every little detail so I could understand it.My husband handled the financial part & said they were honest & gave him a wonderful deal.This is our 2nd purchase from Ford Mall of GA. Will always go back when needed.Thank youTom & Cathy Roth✌🏻

Pa
Review №73

We called and spoke to the sales manager, Mike and he really helped us out with a plan for our trade-in. Eliot handled the sale and paperwork—he was fantastic! Very kind and no pressure with the sale. We really enjoyed the no pressure environment of MOGF. Thanks for helping us out with our purchase!Jennifer was fun to work with during the finance process! She’s very thorough and made it less boring—didn’t know that was possible!Also—I realized I left my Ray Bans in my old car and Eliot mailed them to us since we are over an hour away!

Mr
Review №74

Was a great dealer experience. I was in an out in a few hours. Chatted with plenty of the staff and they were great to deal with.

Ma
Review №75

My husband and I came here to check out a Ford expedition 2021 and Jordan was there for all we needed, he answered all of our questions and went out of his way to provide excellent service, we got the suv with no problems very quickly. I recommend coming here!

Te
Review №76

Placing service schedule and talking to a service advisor Brian was a pleasant experience. Dropping my keys off after hours and realized my truck was parked in the wrong parking lot the salesman was very polite and offered to take my key in. So far great experiences..lets just hope the repair cost doesnt dampen the mood.

Ro
Review №77

Shawn was great and by far one of the best sales guys I have ever worked with. Even the finance guys were great. Will be returning in the future.

Ge
Review №78

My experience purchasing from Ford mall of Georgia was fantastic! Andy made this transaction super easy and fast. Will be going here again for sure when I decided on doing another purchase! Thank you Andy

Ch
Review №79

This was my first car buying experience and it could not have gone any smoother. For the bad rep car salesman sometimes get, Adrian was far from that. He was personable, knowledgeable, kind, and extremely helpful throughout the process. I am grateful to have worked with him and for him making this such a smooth process!

Ra
Review №80

Ive been getting my Ford F-150 serviced here since I purchased it in 2012. Theyve been very courteous and professional since day one and it continues almost 10 years later. Special shout out to service adviser Tony Owens. Hes been my service adviser since day one and hes the best! Ill be purchasing another truck from them soon and look forward to many more years of excellent service from them!

Ma
Review №81

They were very quick and extremely professional. Very clean location and friendly

St
Review №82

Great car buying experience. Justin Hopkins and Kevin McBride were a pleasure to deal with.

An
Review №83

I recently bought my Ford explorer. This was my first time attending this dealership for service. The employees were very nice and the service was fast. Great place to go, definitely recommend it.

Er
Review №84

They were a little busier than expected but the employees were super nice and helpful, I will be going back when my vehicle needs scheduled service!

Je
Review №85

Great Experience!! Brian was very helpful and nice, made it a great first experience! I will be bringing my vehicle here from now on!!

Cr
Review №86

I had went to Rick Hendrick Mall of Ga and was given the run around 2 days. I was going to give up. Then Justin Hopkins called about a vehicle I had looked at online at Mall Of Georgia Ford. Im so thankful that I was given the runaround. I ended up with a Ford Explorer with 17,000 less miles and a MUCH lower interest rate. Go there ask for Justin and tell him I sent you.

La
Review №87

Tony in service was very good and helpful! Cashier also was very friendly. Everything was excellent

Ki
Review №88

I had an overall excellent experience with the car salesman (Jordan) and was very fascinated with his knowledge on the 2020 Ford Mustang GT premium I purchased. His social skills is very impressive and I would be doing business with the Mall of Georgia ford dealership again in the near future.

Er
Review №89

Travis was really really good and didnt make me feel pressured at all. He was also very flexible. Overall really good experience for a first-time buyer like myself. Super happy to do business here.

Ma
Review №90

I purchased a 2021 Ford Explorer Limited from this location in June. I’ve also done business with the service department with my previous 2017 F150. My sales rep was nice, and the experience coordinator here was also very pleasant so for that I’ll give 2 stars. The service department at this location is amongst the absolute worst I have ever dealt with though. The staff is rude and dismissive. They speak to you as if you are inconveniencing them. I have had experience with 3 separate advisors since March, and they have all been bad. I currently have 3 valid warranty issues with a vehicle that I spent $50,000 on with them 2 months ago, and the advisor laughed at me when I asked about a rental while my car spends all day with them being diagnosed. I dropped my wife’s Honda off down the road at the dealership & and the difference in the way they treat their customers is night and day. I brought my concern up to Sterling the director over the service department and of course he chalks it up to COVID. COVID or not, it takes literally nothing to treat your customers with respect. Sterling stated I he would follow up with me within a day regarding my terrible experience, of course I have not heard anything back almost a week later.

Da
Review №91

They were extremely good to me and made the process of buying my new Bronco feel almost effortless on my part. I walked out of there after three hours, with a new car and a big smile on my face. Thank you!

Mi
Review №92

Great experience at Mall of Georgia Ford! The service team is always helpful and kind. They can get very busy but they treat the customers like royalty.

Ch
Review №93

I normally hate purchasing a vehicle, spending all day somewhere, going back and forth negotiating price is so stressful to me. Mall of Georgia was awesome! It was not like that at all. We were in and out in around 2 hours. Our salesman Jordan was great! Kevin was great and so was finance! I can definitely see myself being a repeat customer!

ke
Review №94

Bought a new Mustang Ecoboost this past March (4th car purchased from Mall Of Georgia Ford). Online price was $23,000. MSRP was $28,400. After discussing Veterans discount (Im a disabled veteran) They took me for $32,000 on the purchase and then added everything under the sun to get me at $40,000. This is a base model mustang that they charged me more than a GT for.....Customer loyalty means nothing to these people. Ive had a manufacturing related issue from week one that has still not been resolved!!!

Cl
Review №95

Our sales rep Andy was great.Mike sales manager went above and beyond to get the pricing we needed, and quick sale!

Ju
Review №96

Great experience at mall of Georgia Ford.We came in with a vehicle in mind.it was sold already.we walked the lot and chose another( without any pressure from our salesman).we love our escape.thank you sales team at mall of Ga ford( thanks Shawn🤗)

Cr
Review №97

Ive been in the search for a new car and Mall of Georgia Ford had some great deals going on at the time so I picked out a car. When i went in, they already had the car pulled for me to look at but were very patient and accommodating when I wanted to look at a different color. Gene was awesome and patient and made my first car buying experience much better than I expected it to be.I will say though make sure you have your math done before you get there. The deals are constantly changing on the website compared to what they have so just bring a way to have it all pulled to make the process smoother when getting your price. Thank you Gene!

Da
Review №98

Andy was a great salesman. Couldn’t be happier!

Le
Review №99

Great place! Quick transaction! Cool people!

an
Review №100

Very friendly staff, willing to work with you every step of the way to resolve any issues you may have. I would definitely recommend them.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:4525 Nelson Brogdon Blvd, Buford, GA 30518, United States
  • Site:https://mallofgeorgiaford.com/?utm_source=google&utm_medium=listing&utm_campaign=google-my-business
  • Phone:+1 678-515-9339
Categories
  • Ford dealer
  • Car dealer
  • Car leasing service
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:12–6PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
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