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Rick Hendrick Chevrolet of Buford
4490 S Lee St, Buford, GA 30518, United States
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Rick Hendrick Chevrolet of Buford
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Ja
Review №1

The experience was absolutely amazing. They got me approved quickly and smoothly. Kudos to Cindy Molina and The sales manager Ryan George for their absolutely stellar customer service and relatively smooth purchase of my new vehicle after a tragic accident. 5 star service from both. Would rate them higher if I could. Both are AMAZING!

Ka
Review №2

Caleb at Rick Hendrick in Buford was very professional, kind and helpful from the start. He listened well to our wants/needs in a new truck, wasnt pushy, and showed us many options within our price range. 10/10 would recommend shopping for your next car with Rick Hendrick. Great experience!

Wh
Review №3

Manny was so so helpful! He made buying my first car so easy and fun. He has a great personality and is so easy to talk to. I’m so thankful we came across him! I recommend anyone purchasing a car request him as their salesman!!!

Br
Review №4

This was a ideal car buying experience. Had a blast at Rick Hendricks Chevrolet out in Buford. The salesman was awesome (Terry Baker) and his managers got involved and made me a heck of a deal. Shot out to the staff over there and I appreciate you all being patient and taking me step by step through the process. Thanks fellas!!!!!! Looking forward to doing it all over again someday!!!!!

J.
Review №5

So happy to get the great service and professionalism shown by Terry Baker when my wife and I bought our new car. I highly recommend him! Big shout out to Rick Hendrick Chevrolet and the rest of the team for making it happen!

Br
Review №6

Just bought a gorgeous used 2020 Chevy Z71 4x4 🤩😎😲🧐I have nothing but 5star raves from the time I walked through the doors to the time I was sold this gem with the exceptional salesmanship of Brandon Hayes! Highly recommend him for your next car or truck purchase. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Je
Review №7

My wife and I worked Giuseppe. He was awesome! He answered all of our questions, was friendly, and really easy to work with. We sent him back to the office lots of times to rework the numbers and he was such a good sport. We’d come back to this dealership and work with Giuseppe any day.

Na
Review №8

Bought a used car I saw online here. I live out of state so the entire process was done online and over the phone. Wesley was very responsive and the experience but better than physically being in a dealership. They delivered the vehicle and things were exactly as expected. Would do business here again. Wesley was a great resource.

Lo
Review №9

Amazing experience!! So easy and they did everything they could to get me into the car I’ve had picked out for weeks!! Wesley was THE BEST salesman I’ve ever had! I can’t believe it was so easy. Highly recommend! Ask for Wesley!!

Ch
Review №10

Brandon Hayes was great he did exactly what he told me he was going to do. Greatest experience by far. Definitely recommend him if you looking for a great deal he will get you done

Ch
Review №11

Manuel ‘Manny’ Gutierrez is absolutely the best!! Make sure you see him when you make your next car purchase. Manny is patient, calm, kind and very humorous making the whole buying process a great experience. 👍🏽👍🏽👍🏽 He made sure we found the perfect car for my daughter.

Li
Review №12

Brad made my buying experience so great. He was knowledgeable about the car I chose and made my purchase such a pleasure. He is great to work with and so honest. Thank you Brad for making my Corvette car of my dreams come true. You are awesome!!!

Ja
Review №13

Giuseppe was our sales consultant and would recommend his services to anyone looking to purchase a vehicle. He always returned my calls to follow up with my questions. Once at the dealership he was professional and worked with us to get us into the Tahoe we were interested in. Professional and polite staff. Nothing but a pleasant experience all the way around. I have found a new Chevy dealership. Thanks Rick Hendricks’s Chevrolet of Buford!!!!!!

Ta
Review №14

My mother purchased a certified used car with an awesome sales person by the name Brandon Hayes. He was exceptional and very courteous. He showed her the ins and outs of her purchase and was very knowledgeable and informative. He also opened doors and made sure we were hydrated in these extreme degrees during our search, something you don’t get much of these days. She is very happy with her purchase and I’m happy as well. I look forward to working with him in the near future for my own purchase. If you are in the market for purchasing a new or used car check out the location link and I’m sure Mr. Brandon Hayes will make your visit as smooth as he made ours.

Ry
Review №15

Caleb Maddox was incredible to work with! He took everything into consideration for us and provided us with several viable options from Hendrick’s inventory. He was very patient with us and was glad to test drive multiple options to make sure we made an informed decision. He was incredibly knowledgeable on multiple makes and models of the vehicles we looked at and knew all of the options each car had. He was a true expert and took time to show us all the great details of every car. After Caleb helped us make an informed decision, Ryan also assisted us. Everyone made a great team and we highly recommended Caleb enough! Give him a call!

Ca
Review №16

Giuseppe made experience enjoyable and easy. This was probably the easiest car buying experience I have ever had. He was able to get us a better deal than we had expected. He is an honest and to the point salesman! The dealership was clean, nice, and the people were friendly. Make sure to ask for Giuseppe!

Am
Review №17

We have previously purchased a vehicle from Rick Hendrix Chevrolet and are well pleased the product, the ease of the transaction, and customer care that we received.Therefore, when we needed another car, we headed straight to the dealership website. After locating the car that caught our interest, we were fortunately put in contact with Terry Baker. His knowledge, affability, courtesy, and going the extra miles to help the transaction be completed in a timely, mutually beneficial transaction were amazing!We had fully planned to rent a car and drive from FL to GA. Then Terry offered to deliver the car! Talk about above and beyond service!! We were shocked that he would even offer such a service! He drove through the night to deliver the vehicle.When I let our puppy outside this morning, a stunning BMW Z4 was in my driveway! Terry had all the paperwork ready, and it was a seamless procedure. (I’m still shaking my head in disbelief that Terry would drive so far to help us!)I heartily and without reservation recommend that you see Terry Baker at Rick Hendrick Chevrolet Buford to purchase the vehicle of your dreams with no added stress!You can be sure that when the need arises for another vehicle, we will have Terry’s number on speed dial!

Rh
Review №18

STOP THE 21”s! When I purchased my 2020 Chevy Blazer Premier I was very pleased with the car I purchased. The one star is not the car itself. It’s the 265/45/21 tires on the vehicle that’s the problem. The tires may look great but when you go to replace them you can’t readily find them without ordering them. Those sizes can’t be found with a warranty as well and I have been told by several places that sell those tires including Chevy that the reason those tires aren’t warranted is because they are thin and aren’t expected to last. When you’re spending close $1400.00 or more you would think you could get tires that you feel confident in. You definitely don’t think you would need to do this every year but you just might with the 21”s. This means you will probably need to replace more often. The 235/55/20 are also an option on the Premier Blazer but that means you will need to get new wheels in order to not deal with the 21”s. In the long run, may be worth it because that size is more available and comes with a warranty! I have reached out to GM as well as this dealership but I was told they look good on the Blazer and there was nothing that could be done. I told them I wanted them to know how much of a replacement problem the 21”s are and as a customer I’m NOT happy!

J
Review №19

Caleb Maddox was THE BEST to work with! Get your car from Rick Hendrick Chevrolet of Buford & ask for CALEB! He’s insanely professional, listens so well, helped us get our dream car, & took so much time with us! We can’t believe how awesome our experience was! He set us up with Ryan in finance, who was awesome too! Don’t waste your time anywhere else....just come here for the best prices & best experiences!

Da
Review №20

Great experience. Volume dealer willing to bend in order to make it work. The Hendrick team from my sales rep Brad Boenke to the floor manager Ryan George the experience at a car dealership is in no way shape or form a scare like some May experience elsewhere. Even the finance manager Casey Propes helped me out and worked with me all the way through. I love it when a plan comes together and the Hendrick team just made it seamless. What else can I say besides I’m a happy camper. Everyone was cool calm n collected, professional in appearance and simply down to earth. Good people doing good things for hard working folks to help get into your new ride.

Th
Review №21

Dana in service was great!! I brought my Silverado in with transmission issue. She kept me informed with everything they were doing to my truck. She is very knowledgeable and professional. I look forward to dealing with her in the future. Thank you Dana.

Je
Review №22

The entire team was great - staying late on a Friday night to get me into a vehicle after mine was totaled 2 weeks ago. A big shout out to Wesley! He went above and beyond to find me a vehicle I LOVE! He even wrestled my crazy dog crates around to show me I could still use the 3rd row seats! #greatnewguy

Al
Review №23

Brad and Daniel are awesome. They truly work with you and listen to you. They work with you in getting the price you want (in reasonable means for the price of the car) and will put you into a car you truly want.

Je
Review №24

We had found a Chevy Tahoe at Rick Hendrick Buford with a very rare combination of options that we were looking for. We were in contact with the dealership with an appointment the very next morning. Upon arriving we worked with Giuseppe to negotiate a deal that was inline with our expectations. Giuseppe did a great job of representing our interests with the sales management which allowed to achieve the deal we desired.

Ki
Review №25

Had a great car buying experience with Nick yesterday at Rick Hendrick Chevrolet. My husband knew exactly what he wanted when we walked on the lot and Nick helped him find it and close the deal. Nick was friendly and patient and great to work with!

Je
Review №26

Caleb Maddox did an outstanding job as our sales rep. He answered all our questions and made sure we knew all of our options. We had a fantastic experience working with Caleb and the team!

Ho
Review №27

My purchase at Rick Hendrick Chevrolet Buford was amazing. Everyone was helpful and knowledgeable. Hector was dedicated to making sure I got the vehicle I wanted. I will be returning to Rick Hendrick for future purchases.

Br
Review №28

Amazing experience overall! I called in and spoke to Joe M. (Very professional, attentive, and polite) and he answered all of my outrageous questions about a corvette. He would let me know when they had a new allocation and i would come in to see if it was the RIGHT car. When he found the one for me, instantly bought it with ease and no hassle. I left with a torch red corvette and an awesome experience thanks to Joe. 10/10 would shop with him in the future.

De
Review №29

Im only writing a review in hopes that somebody at Rick Hendricks who cares and can actually do something about the problem of customers being LIED to, IGNORED, TRICKED and GIVING THE RUN-AROUND will take action. Been waiting 3 MONTHS after multiple attempts to get some satisfaction with NO SUCCESS. Even though at least twice on the website it says customer satisfaction is a priority. Its hard to get anything thing done at a place that hires CROOKED PEOPLE to train and lead other CROOKED PEOPLE. Hopefully someone with some real authority and integrity will read this.

Ch
Review №30

I had a positive buying experience at Rick Hendrick of Buford. Giuseppe Pagano was very attentive and helped me find the right vehicle within a short time. The process was efficient and smooth. I had to follow-up on something days after purchase, and he replied very quickly. You might not expect to be taken care of after the purchase is complete. But i was, and i appreciate that. I would recommend this dealership, and specifically Giuseppe, for your next trade or purchase.

Ja
Review №31

Terry Baker was amazing! Thank you for dealing with our crew! Love the new suv! Perfect fit for our family! Thank you for all the hospitality!

Ci
Review №32

Working with David Musso was an absolute pleasure! David is extremely patient, and I never felt pressured to make a decision. He is very friendly and was mindful of my budget as well. Very helpful and a great listener. Accommodated all my needs and wants when looking for a car. I am looking forward to purchasing my next vehicle with David Musso.

Av
Review №33

Shelby was amazing!!! Such great service and provided a really good experience. Shelby is great definitely will be doing future business with her.

Ka
Review №34

David was extremely helpful. I have been looking for a suburban for months and they actually had inventory on the lot. Worth the trip up there.

Er
Review №35

When my new to me 2013 427 Corvette broke down with a clutch issue on day 1, my brother told me to take the car to Rick Hendrick Chevrolet. SO glad I did. My service advisor, Jeff Banker, kept me informed on the status of the repair. The service manager, Kevin Wellborn, came out to say hello and make sure everything was done to my satisfaction. Most importantly, the gentleman that repaired my car, the Corvette expert, Todd, came out to greet meet me and discuss the repairs, and ask if I had any questions. Rick Hendricks service department is top notch and they are the only ones that will work on my car!

Jo
Review №36

Our Salesman Giuseppe Pagano is the man! He really worked hard to seal the deal. My wife is extremely happy with her 2021 Traverse. If you are in the market for a car call Giuseppe.

da
Review №37

We had Tavon Mumphrey as our salesman. He is a very impressive young. He was courteous. Respectful and very knowledgeable. He explained everything to us and took us on a test drive. He was patient and answered all our questions.I have never seen a more decent young man. He wasn’t just trying to make a buck.I felt that he was looking out for me!I will be back for a TRUCK for myself!

Ja
Review №38

Terry was a hoot! And was extremely cordial. Terry, I do hope you enjoyed your banana split, and your co-workers the sundae’s. 😄😄 I really appreciate your help in my search for the perfect vehicle!Casey, the finance guy was also very nice guy. I felt like I was dealing with family with both of them.If I ever buy another vehicle, it will be like my last 3…purchased from Rick Hendrick’s.I’ve also had all services to my purchases done at Rick Hendrick’s. Couldn’t ask for a better team of people!

Za
Review №39

Terrance was great! Wiling to take the time to go through all my options and then helped with getting me to the price I needed so I walked out with my new vehicle. Recommend!

Al
Review №40

Our appointment today went exceptionally well! We arrived a little late due to traffic, but Brad greeted us and was very very patient. He literally had the best customer service Ive experienced in a long time. Ill definitely refer friends and family to this location and recommend Brad! Im very excited for my new purchase!

mi
Review №41

My husband and I have shopped around quite a bit before coming here. We were looking for the Cherry Red RST brand new. And since Chevy has been selling out of them like hand sanitizers in the pandemic, we had to travel from NC to GA with 5 year old twins in tow. And since we already knew the about the features and such, and already loved the color, it was a no-brainer that we wanted the car.But... what came next was to talk numbers. Our sales consultant Jeremiah, and Financial guys Claudio and Matt made the process easier. I would come here again for my next car.

Di
Review №42

I recently bought my car at this dealership with sales rep Hector Santiago It was very easy No-pressure, didnt feel rushed, Trustworthy, He listened to me and what I wanted.Hector made the process easy andQuick. Had clear communication with me at all times.Final price was exactly as negotiated no last-minute surprises. HIGHLY recommend Hector Santiago if you are looking to buy your next car at this dealership he was very professional. 10/10!

Br
Review №43

I bought a 65K Truck from here. They told me they would order the running board for the truck I just purchased from them. Part of the deal was they needed to provide them. The dealership never put the running boards on my paperwork and told me it was because they didnt want the bank to know about it. They wrote me hand written WE OWE for the running boards. It has been 5 months on a 2 week order and no running boards, and not to mention management wont even call me back to rectify the situation. I have texted my sales person 16 time and called the dealership 8x. I will never by another vehicle from them again. I would recommend that you dont either because being honest and taking care of the people that spend money at their business does not seems to not be important to them.

Di
Review №44

Customer service people were very friendly, helpful & knowledge about the sevice guide & guidelines.

De
Review №45

Working with Kaleb and Brad were great. Would definitely recommend them to any one. Buying my car took a min but Kaleb worked hard at finding me what I wante.

Je
Review №46

I had a great experience buying my new vehicle here. Everyone was so nice. But my salesman Terry was the man! He was so nice, honest, and helpful. He will truly fight for you to make sure you can walk out with the vehicle your wanted within your budget! Highly recommended! Ask for Terry!

Gr
Review №47

One of the worst customer service experiences I’ve ever had. I put down a $1000 deposit on a truck that was supposed to be here this week. My advisor Tony has completely disappeared and isn’t responding. I’ve called the dealership 4 separate times over the past 10 days being told each time someone would call me back with an update and haven’t been. Reporting to BBB

Je
Review №48

Great experience, they really helped us walk out with a budget-able car. Thank you Britney, she was amazing.

Ja
Review №49

I have to say how amazing Brandon Hayes was at getting me into my new car. I don’t know how he did it but he got my payments down to the price I could afford. He was very knowledgeable and took his time showing me many cars in my budget.

Ja
Review №50

Russell, my sales rep and the entire management team went above and beyond to make my experience flawless! Russell is truly the best representative I’ve ever dealt with at any dealer. Top notch customer service!

An
Review №51

I had the absolute best experience at this location. My sales rep Hector S. hands down display the best and top of the line customer service. He was very patient with me and very accommodating. The process was smooth and he walked me through every step of the way. If I had to do it all over again I definitely would. Prior to visiting this Buford location I visited the Duluth location the same day (Absolutely horrible experience) Hector completely turned my horrible encounter into a great one. I would definitely purchase from the BUFORD location again without thinking twice. If you ever visit this location ask for Hector Santiago!!! You will not regret it! Thank you Buford Rick Hendrick!

Je
Review №52

Came to the car lot to look at a vehicle. I enjoyed working with Brandon Hayes. Brandon is knowledgeable and very helpful.

Ja
Review №53

No hassle experience.. Cindy Molina let me do my first drive of a Leaf. Did her job and respected my need to drive a few other cars before deciding. Came back to Hendrick to but the car. A modern dealership that plays by the rules and communicates effectively. Her manager did a good job assisting the sale without being pushy

A
Review №54

My Sales Representative, Hector, was very pleasant and accommodating. Vehicles are difficult to come by right now, new or used, and when I couldnt find the exact vehicle on the lot that I wanted, Hector searched elsewhere but when that didnt find anything, he made it work for me to get the features I was looking for on a vehicle that was on the lot. Overall, I am very happy with my experience and will definitely buy from Rick Hendrick again.

Ga
Review №55

Manny at Hendricks was awesome. Helped me get exactly what I wanted. Made sure everything was perfect, everything moved quick and was efficient. Also, such a fun guy! Appreciate all the help! Great service!

Ti
Review №56

Eli was amazing. 10/10 would recommend him as a salesperson!!! Thank you thank you for my new purchase!

Ga
Review №57

We walked into the dealership today knowing we needed a car. Caleb greeted us with a smile and was very attentive in listening to what we wanted and was very knowledgeable about the vehicle we looked at. He knew exactly what we were looking for..showed us one vehicle and it was what we were looking for. He was incredibly patient (with 2 kids along for the day as well). He answered all of our questions without hesitation and maintained his professionalism throughout our entire experience. He went above and beyond and worked with his management to ensure we got the vehicle we were interested in at a price-point which met what we needed.

Je
Review №58

The entire staff was professional and friendly. The sales team works together and it’s easy to see they are driven (pun intended) by excellence! The facility is remarkable and very comfortable. Hector Santiago went above and beyond with his performance to ensure I was satisfied with the vehicle, paperwork and overall experience while purchasing a new vehicle today! I highly recommend Rick Hendrick Chevrolet for any and all automotive needs!

Pa
Review №59

Brandon Hayes great he got my husband to payment he wanted and he did everything he said he was going to do. This man keeps his word come see him at Rick Hendrix

Dr
Review №60

Everyone at Rick Hendrick Chevrolet was very helpful and I must say Terry is a stand up guy and was a man of his word! Worked with Russell also who was Outstanding. I will definitely be back soon and highly recommend doing business with these gentlemen!

De
Review №61

Had a very good sales experience with Brandon Hayes, very nice and knowledgeable. He made sure I was happy and he did not put any pressure on any of my decisions. I happy with my purchase price and vehicle was spot on. He gave a me a tour of the service department and made this visit very worth my day. I recommend this business/location and Mr. Hayes to whom ever is in the market for purchasing a new car.

Ro
Review №62

Alan and Caleb where great. Very customer focused. Made the experience fun.

Cr
Review №63

If youre looking to buy or trade your vehicle in then go see Tyler Banks at Rick Hendricks. He was awesome to work with and he will do anything he can do to get you exactly what you want that fits in to you and your familys budget. His bubbly personality is an added bonus! I high recommend you go see Tyler!

Mi
Review №64

Brandon Hayes was great and he showed us the respect and he gave us the wonderful opportunity and I will definitely come back and see him again

Ty
Review №65

The representative was good, helpful got there before appointment time was there a little longer than expected being i had an early appointment but overall good experience.

AU
Review №66

I had a wonderful experience with Giuseppe pagano he really is the best dealer ever!! We went in and got straight to it ! He didn’t waste anyone’s time wasn’t pressuring anything at all not to mention the millions of awards he has won if you are in need of a vehicle take a trip to Rick Hendricks in Buford and ask for him he really works magic !!!! As for us we will be enjoying our new 2022 Chevy Colorado z71

Mi
Review №67

Bruce Gibson and Jordan Craft were absolutely amazing when helping us find my son his first truck. They were great to work with. We cant thank them enough for such great service.

Ch
Review №68

This is an exceptional experience at Hendricks Chevrolet. Cindy Molina was great, knowledgeable friendly. Ryan got me the best rates ever Please check them out and tell her Ms. Philly said hello.

Sa
Review №69

Ricardo really went out of his way to address all of our questions - neither of us have bought a new or used vehicle in over 30 years, so there were a lot of them! We sincerely appreciate his patience and his genuine concern that we understood and were comfortable with the entire experience. Both my husband and I left the dealership as very satisfied customers.

Ca
Review №70

Our experience was A+ our sales rep Caleb Maddox was very knowledgeable and went above and beyond to help us with our purchase.

Sh
Review №71

My car salesman was awesome his name is Terry Baker the young lady that referred me to him Sarah she is awesome they make a great team the sales manager was the awesome as well this has been an excellent experience working with these people I am very very very satisfied and I love the staff they were awesome I highly recommend any one to come here I would be definitely be satisfied with the customer service here…. Love the service here it’s awesome come here for any of your car needs they will definitely get you in a vehicle with no problem…

Se
Review №72

Terry was a great salesperson. He guided me without any pressure. Highly recommend.

Su
Review №73

Giuseppe helped us find an affordable car for our 17 year old. He took great care of us.

Ju
Review №74

Brandon hayes was great he show us all our options and I will definitely come. This young will definitely go far.

Le
Review №75

Had a great experience at Chevy Hendricks. Britney made sure that she took good care of us!

Ha
Review №76

Jim Hendricks Buford treated us well. We called in about a particular car and was fortunate to get Tony on the other line. He was not pushing but he was truthful and thorough. If he did not have an answer to a question we had, he found the answer. He and his manager Ryan met all of our requirements and we came to an acceptable deal. Thank you Tony for making this process and experience painless. I have a smile on my face. …. Johnson’s

Ti
Review №77

I worked with Jeremiah and he was awesome! He made me feel very comfortable doing business with him!

Du
Review №78

The entire experience, from scheduling service to being delivered my truck at completion was amazing. The service advisor, Marilyn Chavez had the best attitude and made me feel right at home. She was also very accommodating to me showing up a half hour early. She got me right in and out of an oil change and tire rotation with time to spare. A smile goes a long way!

Ms
Review №79

I have always had a very pleasant experience at Rick Hendrick Chevrolet of Buford. My last experience was on 9/25/21 when I purchased my Camaro. My Sales guy Bruce assisted me with everything. From the test drive to my Financing options and even getting me a plate of food for lunch as my wait was a bit lengthy and was past lunch time.I will give Bruce 10 out of 10 for Excellent Service and Friendliness.Rick Hendrick is my go to Dealership for Used Certified Cars.Great Job!

Ma
Review №80

Thankful to the team, especially Terry Baker, for the help in finding and purchasing our vehicle. For us they did not have what we were looking for on their Buford lot, but they found it at a sister lot and had it the next day. Give them/him a chance to earn your business when you’re ready to purchase your next vehicle.

Be
Review №81

Thx Tim you did a wonderful job Tim and I really appreciate the service that you acquired for me and I will be coming back due to that service and I really appreciate it thank you so much

b
Review №82

I’d give less than one star if possible. I put money down on a Silverado, and was promised delivery in a week. We’re going on two weeks now, no truck and my sales person has disappeared into the ether. If there is no truck today, I’ll be getting my money back and going elsewhere. This place is a joke. Don’t spend your money here.

Ka
Review №83

Giuseppe was absolutely amazing to work with! I purchased my first brand new car, and he made the experience enjoyable and easy. I didn’t have to worry about a thing, he answered any questions I had and helped with whatever was needed. 10/10 salesman

To
Review №84

From the time we met Jeremiah at Hendrick he provided nothing but first class service. He provided us breakfast after we went on the test drive. He made jokes and entertained our 5 year old twins. Our entire car purchasing experience was excellent due to him.

La
Review №85

Update: After posting this review, I was finally contacted by the dealership. However, I still havent been able to get my warranty refunded correctly. They wanted a $50 cancellation fee, and were only going to refund 92% of the warranty amount. Theres absolutely no reason that the full amount shouldnt be refunded when it was supposed to be removed before I ever left the dealership with my vehicle. I still have no positive things to say about this dealership, especially as far as customer service goes.I had the absolute worst experience at this dealership than any place Ive ever been, if I could leave no stars, I would. Everyone in the finance department is absolutely useless. The man I signed my paperwork with didnt inform me that not only did I have an option to not purchase an extended warranty package, but also failed to mention that it would be added onto my monthly payment; the monthly payment I argued with 3 other finance people about getting down to where I wanted it. He never told me what my APR rate was, never mentioned who was financing me, I ended up looking all this information up in my paperwork later where I saw my monthly payment went up an extra $30/month. I was told I needed to call the next day to speak with someone about getting it fixed but when I called, twice, nobody answered. Someone in finance was supposed to call me back but never did. I didnt end up getting my car until 2 weeks after I signed the paperwork because when I was told it would be finished with safety check and detailing two days later, it wasnt done. When I did finally go pick up my car and speak to someone about the payment amount, they told me there was nothing they could do. They could take the warranty package off, but Id still be paying for it. I decided I would just refinance without the package, as the customer relations manager suggested and said she would go ahead and remove it right then. Fast forward two months, the package was never removed, and I STILL cannot get anyone on the phone to get it taken off. Ive been told numerous times someone would call me back and they still have yet to. Ive spent over 12 hours at this dealership with a 2 month old baby and am not even satisfied with the car I got. Not only will I never shop at another Chevy dealership or purchase another Chevy vehicle, Im making sure I inform everyone I know about the experience at this dealership to ensure they dont get stuck with the same horrible experience I had. I had such a good experience at the Rick Hendrick dealership in Duluth so I was hoping it would be the same here, but I was terribly wrong.

yv
Review №86

Giuseppe Pagona was awesome from start to finish! He went above and beyond to help our company find a new truck couldn’t ask for better customer service! If I had the opportunity I would hire him to work for me because of how much of a people person he is! Thank you so much!!

Vi
Review №87

I had a great experience with Nancy in service. She was very informative and customer service-oriented. I would recommend her to anyone. I am definitely going to do future business with Nancy and the dealership.

Ra
Review №88

My deal was a little difficult from the start because the car I chose was at an out of state dealership. From the very start Brandon Hayes, our salesman, was so personable and helpful. I could tell that he’s not been in the sales business too long because he was not a fast talker or aggressive in any way. It was quite refreshing! He had to jump through lots of hoops to get our deal done and, with the help of a supervisor, Ryan, we were so pleased with the outcome. Brandon has the IT factor to do anything in life he chooses... he’s kind, respectful, intelligent and works as hard as any young man we’ve ever met! Both my husband and I are in the older bracket and it was refreshing in these times to meet such a young man who has manners and respects all people. You have a gem of an employee in Brandon!! You better hang on to him.... if you can! Thank you Brandon!! And thank you, Rick Hendrick Chevrolet.♥️🚙

Su
Review №89

Bought a used mustang from here once. Car had been previously wrecked and I didn’t know until almost a year later that I had bought a wrecked car. I only found out about it when I called to check insurance rates. One insurance company notified me that I had a wrecked vehicle, and I had to prove that I bought the vehicle after it was wrecked. Sometime later I had some body damage problems or water was leak in from the floorboard. A friend of mine who had worked in automotive for a long time was examining the car later and noticed where there had been some pretty good body work done and where it had been covered up well. Not only that, they called me every year around the same time to try to convince me to come in and trade my vehicle for a new one. I told them after the first few years to please stop calling me. Guess what, they called and called until I eventually was able to get them to stop. And I had to tell them repeatedly they had the wrong number. Complaining to them about horrible customer service didn’t stop them calling every year. Telling them they had the wrong number eventually got them to leave me alone and remove me from their call list. My best advice is to do your research on the numbers and vehicles before you sign the paperwork. I’m sure they have some good reliable sales. My experience, cost me a lemon. I won’t be back

Sh
Review №90

Branford and everyone the assisted me were amazing. They provided great customer service.

Ka
Review №91

Brandon Hayes and Shelby were amazing! Couldn’t have made the experience any better. 10/10 recommend!!!

Ka
Review №92

We worked with Brandon Hayes today. He found us the perfect truck and was great to work with. I will be coming back up soon to specifically work with him to get my new ride. Best salesman Ive talked to anywhere.

Da
Review №93

Bruce was very professional and helpful with the purchase of my new Chevy Silverado very happy thanks for being there Bruce very good job

Pa
Review №94

I the best car buying experience today at Hendrick Chevrolet today July17/2021. I was greeted by a young man, Brandon Hayes, who was polite and very respectful. He answered all of my questions explained everything he was telling my daughter and I about the truck she wanted. He took her in the test drive explaining everything about her new vehicle both inside and out. Never had a salesman do that. He wanted to make sure she knew her new vehicle and all the features. Thank you Brandon Hayes for the BEST EXPERIENCE AT HENDRICK CHEVEROLET, Buford Georgia

St
Review №95

I must say my experience at Mark Hendricks Chevrolet was really nice. Was greeted at the car by Terry which I must say is a must have for the team he was very respectful with my wife and I and kept it what I called honest and I have to say it’s hard to come by people in this world that treat you like you are one of a kind and I would have to say Terry makes you feel like you matter and genuinely cares. Thank you very much Terry and I would recommend anyone to go to Mark Hendricks Chevrolet Buford and ask for Terry you won’t be disappointed.

Lo
Review №96

I had the opportunity to work with Hector to purchase a vehicle. He was highly professional, personable and willing to work with our many requests. I highly recommend asking for him for future purchases! Also, Josh in the service department went above and beyond to assist us in picking rims and tires for our car. He is very knowledgeable as well! Highly recommend!!

Da
Review №97

Bruce was very helpful, he did all he could to get us to our price range.

Di
Review №98

Brandon Hayes was wonderful!! His knowledge of vehicles and customer service skills were impeccable!

Ka
Review №99

The truck has exceptional features. Alan Perez and Terry Baker was outstanding and was able to get us an amazing deal in our budget you don’t come across that often! We appreciate all of the hard work! I will definitely refer friends and family to this dealership

Br
Review №100

Everyone friendly, greeted me outside in parking lot to get me to the right salesperson. Quick prompt service.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:4490 S Lee St, Buford, GA 30518, United States
  • Site:https://hendrickbuford.com/?utm_source=weblistings&utm_medium=organic&utm_campaign=hendricklocallistings
  • Phone:+1 678-394-3117
Categories
  • Auto body shop
  • Chevrolet dealer
  • Auto broker
  • Auto parts store
  • Auto repair shop
  • Car accessories store
  • Car dealer
  • Car repair and maintenance
  • Tire shop
  • Used car dealer
Working hours
  • Monday:7AM–9PM
  • Tuesday:12:30–6PM
  • Wednesday:7AM–9PM
  • Thursday:7AM–9PM
  • Friday:7AM–9PM
  • Saturday:7AM–9PM
  • Sunday:7AM–9PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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