We had both of our cottage style, living room windows replaced. The representative from Pella was knowledgeable and described exactly what would be done. He was prepared with samples and we were able to make all of our decisions during our initial meeting. He answered all of my questions. I was thrilled that we didnt have to sit through a 2 hour presentation regarding their products! Two laborers came to do the work. They were polite, hard-working and did an exceptional job removing our old windows and replacing them with the Pella cottage style, double hung windows. They removed their shoes when inside the house and removed all debris from the previous windows. They took the time to show us how to operate the windows correctly. The windows look spectacular and there is noticeable noise reduction from outdoors. I love the fact that they are light filtering and also that the grille is between the panes, unlike my previous windows. We did receive an estimate from another company which was less money, but we felt that the Pella representative was knowledgeable about his product and was able to explain exactly what would be done. We are so pleased with our Pella windows and would highly recommend this company.

The installers did a fantastic job. You would never know it was replaced. Looks like new.

Frank Vito the salesman was outstanding. I obtained an estimate from both Pella and Andersen. Pella was fair and Frank was very knowledgeable.Windows are not yet installed, but the entire team is very customer oriented.

Dave our salesperson was amazing. He did a great job explaining all of the different options. We had such a great experience we went back a second time to order a new patio door. He was very knowledgeable with not only the products but also very informative about the installation process. We will be using Dave and Pella for our next window project!

Pella did not try to sell me on their windows. They told me what they offered and did not Make me feel like I was being pressured into anything. I ended up using them for two replacement windows but I am doing the insulation myself. They did not withhold any insulation information and made a few recommendations to achieve best results. I would recommend this company

Frank Vito was helpful with our questions and indesign. Fair price, terrific quality and installation team did a great job. Window looks tremendous and the whole process was better than expected.

They do jot want to do small jobs.Do not waste your time to call them if your job is not big enough.

David Budzinski was thorough, conscientious with a desire to do a great job. This company has a superb product but the representative is key! We feel wonderful about doing business with him and are very confident that they will follow through 100% if we have any need!!

Pella’s variety, in home consultation, the reps I dealt with were all professional and performed service insanely well. Had a very large window get installed and came back for a new exterior door. Beautiful and the “Harley Team” are the best.

The pella scheduling and repair teams were awesome! I had repairs done quickly and done well! Thank you

Patio door and awning window replaced 7/9/2020. Everything went on time and exactly as planned. Scott and his partner were pleasant, informative and professional. Both the interior and exterior were left spotlessly clean. I couldn’t have hoped for a better experience! Next time, I don’t know if I’d even bother to shop around. I love, love, love the new door and window!!! Thank you so much!!

Great customer service when ordering. Havent received the window i ordered yet so will follow up later

Wasn’t crazy about the saleman, seemed VERY unprepared and not real knowledgeable. Still waiting on them to come back and do touch up work.

We contacted Pella about obtaining two screen doors for our original 1985 Pella sliding glass patio doors. They quoted us at $3500. Everyone I spoke with was very polite and kind; however, I am far from satisfied with the results.Update/response to Pella: A representative from Pella came to measure our doors about 2.5 weeks ago. We have not heard anything from them since. I imagine it is because they still plan on charging us $3,500 dollars for two screen doors (which is more than an entirely new door w/ screens).

Very responsive to my needs, on time, and promptly fixed the issues.

From the ordering process through the installation process everything was done efficiently and correctly. Our salesperson was knowledgeable and helped guide us through the pros and cons of each option. I ordered 13 custom windows in different colors and no mistakes were made on measuring or anything else. The installation was done very professionally and quickly. All areas were clean on the inside after each window was completed. I would highly recommend Pella to anyone.

We purchased windows for whole house and new front door along with storm door. Pella was awesome to work with. They were very professional from salesmen to installers. Very pleased with product! If your thinking of Windows and doors give them a call, you wont be sorry. GREAT JOB PELLA, THANK YOU

A great experience from beginning to end! Everyone was genuinely nice and considerate about the weather and our comfort during installation. I have recommended my Pella crew to Frieda and family! Great job!

I called Pella yesterday for a repair and they scheduled me the very next day for a service call. The servicemen were prompt, courteous and took care of the problem

Wonderful job making minor repairs on our new Pella windows. Quality work and wonderful manners. Very professional. Were pleased!

Buyer beware! I purchased windows for my whole house from them in 2004. The designer windows are junk. Paid top dollar for them, just to have them rot due to poor design. Multiple lawsuits filed against them and they want me to pay full price to replace them. You might be happy in beginning, but you will regret it.

Pella completed a large project for me replacing most of the windows in my newly purchased, but older home ( built in 1940). The work was excellent and the service both professional and personal. I recommend Pella highly.

Installers were outstanding salesman was hard to reach and price I was quoted and what I paid were 740.00 different

Great representative, very personable and knowledgeable. Very impressed with product quality and selection. Would highly recommend

Keith was great! He repaired a window we thought was beyond repair and then carefully caulked all of our windows. He was very professional. Thank you, Keith!

Great job!! Totally pleased. Luke, the installer was a true professional!!! Thank you, Sue and John

This is a first impression. The windows were put in three days ago. We expect they will be wonderful.

What a great team! From the first contact to the final installation I have nothing but positive feedback for anyone contemplating using Pella Windows for their window needs!

As a General Contractor, I look for quality, selection, convenience and customer service when choosing a company to partner with. I have received just that and more from Pella Windows and Doors of WNY. I have been in business for 43 years and have been buying from Pella exclusively for 36. Rich Kirsch has been my rep since day one and is one of the many reasons I’ve partnered with Pella for this long. Having a rep that is so knowledgeable about the product makes my job easier and allows me to service my customers better. Rich is not only well-informed but he is timely, professional and dependable. Customer service aside, Pella’s quality is second-to-none. Most of the work I do is in older buildings and Pella’s wide selection and ability to match product allows me to keep the original character of the buildings while installing new windows and doors. I appreciate their wide range of options from design to color and hardware and that I can depend on Pella for both residential and commercial projects, big or small. I know Pella will always have what I am looking for, that quality, delivery and service will be great and that my rep will always take care of me.

Absolutely beautiful windows with a very professional, considerate installation team.

Horrible costumer service I called them toInquire about buying a door and some old woman picked up who has zero sales skills only thing she is good at is the i gotta consumers away she was pretty much saying everything under the sun to get me to go elsewhere which is exactly what I’m doing

Great guys, nice work