I am always a happy and satisfied customer when I go for service at Cappellino! Throughout the years and trying other dealerships periodically, no one else matches up to the service team at Cappellino. No matter how busy (which goes to show what great service they provide because they always are!) I am always greeted by a friendly team member! Their service is quick and satisfactory as I never feel like my waiting time is dragged on. Also a quick shoutout to Jay this past Saturday! Being a weekend day and therefore a smaller staff, he was quick and attentive with a great attitude! Great job as always team Cappellino!

This was our first experience with Cappellino and I have to say we were very impressed!From our first greeting walking in the door to the process of purchasing our new car with Michael!Great experience!

To use their mantra …”We worked it out!” They were willing to get very close to what I wanted for my trade and I am pleased with the deal. The salesman was professional throughout the negotiation and the personal attention paid by management sealed the dealWe will return when we’re ready to purchase again and would recommend them to anyone who’s looking to buy.

I dropped my car off to have an inspection. I was greeted promptly by a kind woman. She was easy to work with as I had my young son with me who wanted to move around a lot. I let her know about a leak my car was having as well. The car was ready for me to pick up pretty quick. The inspection was up to date and they fixed my leak! High quality service for the lowest price I’ve ever paid!

Excellent car buying experience. Got a great deal on a 2019 Buick Encore Essence. Al, the salesman, was excellent to work with. Matt, in finance, was also a pleasure to work with. They made everything so easy and seamless, it truly was a great experience. If you are in the market for a new or used car, I would go check out Cappellino GMC Buick. Ask for Al

Dan Nachreiner was an outstanding salesman and was such a huge help in the entire car buying process! We are so thankful for him and will definitely be back!

Enjoyed working with Gary he was very easy to deal with answered all our questions and told us to call him if we have any questions or concerns.

Were able to put me in touch with a dealership that had the accessories i was looking for excellent customer care

Very professional team effort to care for my vehicle. Impressed with service.

I had an amazing experience with my purchase. Nick was extremely helpful and thorough. He addressed any issues I had. I would highly recommend!!

Very impressed with Michael Matthews knowledge of the GMC truck line and of course his friendly personality. He was very patient, responsive, and educated us on the three GMC full size trucks we test drove. This helped us make the best decision on which Sierra was best suited for our needs. I would highly recommend Michael for your next vehicle purchase.Tish & Dave Klein, Ithaca, NY

I have purchased several new cars and this was the best experience I have had. It was the first time the process did not feel adversarial, I will recommend Cappellino to everyone I know. Everyone was friendly and the entire process was fast and simple.

Bought a Used Acadia being of October. first 2 weeks of owning it had nothing but problems. 4 cel codes that are permanent. so they cleared codes when bought an tryied pulling a fast one. cars been to shop once already an they did nothing to solve issue. said to come pick it up cuz they needed the loaner car back. Day after CEL LIGHT CAME BACK ON AN DRIVES HORRIBLE ya perfect SUV to drive my 5 month around in. !!!. USED CAR MANAGER CLAYTON WONT RETURN CALLS. BUYERS BEWARE OF THIS DEALERSHIP!!! THEY WILL NOT GIVE YOU A FAR TRADE N HAVE NO CARE FOR THERE CUSTOMERS!!

I had the best car-buying experience EVER! I was not haggling for hours and Tim Wrotny was fair and I was able to get more car than I was looking for! I just love the Buick Enclave Avenir!

The experience was great - Dan, the salesman, was the best. Great Car!! It only took a couple of hours to work out the whole deal - We recommend completely. Thank You for making the car buying experience so easy.Joe & Donna Santoro

Been a customer since the mid 80’s always good service always good people!!!

Had a very pleasant buying experience, Nick Buccarelli, my salesman made all the difference. Nick kept me informed of the trucks delivery’s date and solved a small issue after the sale. Would highly recommend Nick and Cappellino Dealership.

I’d like to thank both Tim Wrotny and Steve King for making my recent purchase a reality, at a time when it’s almost impossible to find a 2500 HD, they made it happen. I live over 2 hrs away from Cappellino’s but the buying process was smooth and efficient. I’d also like to extend a Big Thanks to the entire Team at Cappellino’s GMC & Buick, Great Job !

My son brought a Encore and we were impressed with Buick. Our lease was coming up, but we still had 7 payments because the other dealer snuck in a 42 month lease. Cappellino brought out the lease and worked with us to get a deal we could afford. They were very up front with the lease details unlike the other dealer was. We are very happy and will most likely be back in 3 years for another vehicle

I loved my experience with Cappellino. I would rate it 5 stars but the service agent who was taking care of an older man was getting frustrated and treating him poorly. I felt bad for the man other than observing that situation I was very pleased with the wait time and the cost.

Danny Hayes is a great salesperson. Very personable and honest. They are a great dealership to do business with.

Great place to buy your car. Mike Mathews was such a pleasure to do business with. He was professional, honest and was very thorough with all the details and showing us the cars features.

I would give zero stars if I could!! Truck was towed in with a crank..no start problem. was 5 days before it was looked at, and 3 more to fix (3 hrs labor). Communication with the service writer was terrible, no answers to messages, or answers at end of day with a snarkyhave a nice night at the end. I made the wrong choice of dealers, dont do the same....stay away

Nick Buccarelli is a great asset to your company. He did the best job a salesman could do.. I will buy all my vehicles from him in the future

Thank you, thank you, thank you Michael Matthews! I love my new car.I highly recommend this dealership and you must go see Mike! Leasing a car has never been so easy. Great customer service, amazing selection and a very pleasant transition into my new car.

Saw a vehicle online that we liked, made an appt for that evening. Went in about 5 and had deal closed by 6. Very Painless process working with Dan.

Acadia was in body shop. Work was completed on time and looks fine. Loaner car was very good.

I have leased many cars at Cappellino Buick GMC, the last four with the help of sales representative Dominic Benedetti. He is great to work with. With my latest lease, he got the vehicle with all the improved features that I wanted at a cost very close to my previous lease. He has never pressured me into leasing a car with additional features I dont need. He has always been very helpful with questions that arise after picking up my vehicle. My husband has also leased his cars working with Dominic and has received the same excellent service.

I brought my car in for its annual inspection and advised the consultant that I was under a time constraint to have the inspection completed. My car was ready in 1/2 the time that I expected it to be done. I was amazed and very pleased.

We met with Nick and Paul Batt. I went in knowing what I was interested in, and that made things a little easier. They were both exceptional at getting me what I wanted, for the price I wanted. I appreciated the efficiency at how my lease deal was accomplished.When I picked up the vehicle, Nick explained the features in a way that did not leave me confused and overwhelmed! He made himself very accessible should I have any further questions.

The staff were very professional and diligent. I was taken care of immediately upon my arrival.

The sales staff and finance department are excellent. However the detailing on my new vehicle is horrible. There is still sticky tape marks on the doors and handles.

Herb was outstanding! We traveled with our young children to get this beauty. Herb assured everything was seamless! Excellent customer service from all the staff involved!

I dealt with Lisa, Body Shop Manager. She was excellent to work with. She kept me informed every step of the way and was extremely particular with the end results of the vehicle. The person who repaired the vehicle should be commended as well; they did and outstanding job and it looks great!Cappellino Buick GMC is an awesome dealership from purchasing a vehicle to service and body work. Thanks from an extremely satisfied customer.

Danny Hayes was excellent. He was very attentive and listened to what I was looking for. Best experience I have had at a dealership. He made sure that I was happy with every part of the process. He made sure I understood everything about my new vehicle and that if I had questions he would be available to answer them. I couldnt be more happier with the whole experience at the dealership. I will definitely come back for future purchases.

Mike Mathews was such a pleasure to do business with. He was professional, honest and was very thorough with all the details. He even spent such thoughtful time to be sure we knew where all the car features are.

Was time to release! Dom made it easy and got my little red Encore! Thank you to everyone at Cappellino Buick GMC.

I have been a satisfied customer with Cappellino for over 10 years and been extremely satisfied with all parts of car buying and maintenance! Nick Buccarelli and Paul Batt are 2 of the main reasons I keep coming back! They really care about the customer and doing what is right. Some people dread car buying, but I look forward to when it is time to buy a new car, especially at Cappellino.

Just wanted to give a shout out to the sales team here. Steve K and Nick B have been fantastic to work with. Quick turn around times and assisted me with everything I needed to make this a success.

The people you have working there are very friendly and they talk to you like youre part of the family they explain everything that was done to your vehicle and help you out with anything else you need very respectful and polite this is the only place I will bring my car back to and buy my car from and I will recommend this place to all of my friends

I was very surprised with the service that I received. I came to the dealership without an appointment as the problem was sudden and could have impacted travels plans that I had 2 days subsequent. I was delighted to learn that Mark shoe horned my vehicle in and we learned the fixed was easy and Cappellino had the needed part (battery). I had my vehicle back within 4 hours of dropping it off....Great Job, Great Result...Thanks a Ton.

Second vehicle from Tim. He was knowledge efficient and friendly. Made it a fast easy process

Very smooth experience, was a straight forward appointment (maintenance), but from setting the appointment, the drop off experience to pick up it was informative and hassle free

We love our new Encore GX. Our salesman Michael Matthews was great to work with, very informative and no pressure. Cappelino has by far the biggest choice of new vehicles.

Stopped in and was greeted by Michael Matthews right away. He was very helpful & informative. Its always nice to have a personable experience and not just treated like you may or may not buy something. It was a awesome experience overall. I will be spending my money there!

I bought a beautiful GMC Canyon Denali. I had a couple of hiccups and moved during the process. When I brought my outstanding issues to their attention they made it right. This is a good dealership.

Nike was wonderful. My entire family had worked with Nick for the past 6 years and we will not go elsewhere. He has our best interests in mind and makes good with promises.

Its been a terrible experience. Repairs are WAY overpriced and the work isnt done well at all!! My husband fixed my car instead and did a way better job than Cappellino.

Dominic and the team were an absolute pleasure to work with. Everyone at Cappellino embraces the no nonsense approach to the car buying experience while providing an inviting, friendly atmosphere.

Front end service is excellent. The button for the radio is still not fixed. Maybe service team didn’t know how to fix it.

Cappellino’s attention to detail never ceases to impress! Our vehicle was serviced and returned in a timely manner. Excellent job as always. They have always found a way to accommodate us and our schedule. They really go above and beyond. 5 stars!

I brought my wifes 2016 Buick in for service on her tires, an oil change, and an emissions sensor repair. I would not recommend this facility. They overcharged us - nearly double - to replace tire stems and then somehow damaged the car battery. Before we brought the vehicle in the battery was fine. After, it would not hold a charge. We just had to pay someone else to replace the batter. This battery is less than 6 months old. I had a great experience at Cappellino Cadillac and thought the GMC dealer would be the same. I was mistaken. Two stars because everyone was friendly, the facility was clean, and the turn around was quick. But good customer service can only go so far when the repair is overpriced and damages the car.

Ive been dealing with your dealership for the last nine years always had a great experience I deal with Nick great personality a great guy Always have a great experience when I come there thank you

Outstanding customer service by our salesperson - We were returning from Florida & Dominic picked us up at the airport & brought us directly to the dealership to complete the lease paperwork & pick up our Envision. The entire Cappellino team was terrific in setting up the lease while we were in Florida so we could have a smooth experience when we returned. Thanks again. Wayne E.

This place is great. My dealer Herb was very professional and helpful. They even hooked me up with a big bow for the new car Christmas gift for my wife.

The symptom of my problem clearly pointed to the starter which was replaced by Capellino back in Oct 2021 and we asked Capellino to address the starter multiple times from the beginning. So instead of doing good old fashioned mechanic work they relied on the diagnostics which made me replace the sensor module @ $700+ which did not fix my problem. And with all the back & forth of my truck starting & not starting and having it towed 2-3 times I had to spend $ for 1.5 weeks in a rental car & I ended up having to go out & purchase another car as a reliable transportation is a MUST for me to do my job. So ultimately I spent $700 on a fix that did not work, $475 on a rental car to work & ended up back in a car note for in order to ensure reliable transportation. Which could have been avoided had the starter been addressed right from the beginning. So...not a good experience.

SERVICE DEPARTMENT WERE VERY THOROUGH IN DOING THEIR JOB. FOLLOWED ALLSAFETY PROCEDURES.

I recently purchased a car from Cappellino GMC and my experience was very positive. Tim, the sales person took good care of me. My overall experience dealing with the staff from sales person, sales manager, finance specialist, service manager to the owner himself was wonderful. I would recommend this dealership to anyone looking for a car.

Great experience! So happy on my purchase of my 2021 terrain. Could not have chosen a better company to purchase from. Thanks to Dan he was so professional and made the process a piece of cake!!!! I appreciate it and I’m loving the new SUV!

Least competitive dealer in the region, try to low ball trades and the sales manager was rude, dismissive, and less than willing to help. Even left a voice mail for the owner to discuss with them. No call back. Thats how they treat previous customers!!

Top to bottom, the whole process was seamless. Dominic Benadetti knowledge was uncanny and unmatched by any other car salesmen I’ve encountered. Truly a pleasure and will be back many times when I have vehicle needs. Thank you so much

So helpful. Nice people. Help you in any way they could.

This is the third vehicle that we have purchased at Cappellino. With the Excellent service that our salesperson Michael Matthews gave us I don’t think we go any place else. Great place to do business.

I have been coming to this dealership for over 20 years. Always a pleasant experience. Staff is friendly and knowledgeable. Never a push to sell you things you don’t need.

Excellent dealership to do business with. Gary constantly kept me updated on the 2021 Yukon XL Duramax delivery. This is my 5th Yukon and this new generation is awesome. Well worth it!!

Dan Nachreiner was great to work with very friendly and knew his product. We would deal with him again and refer friends and family to him. 5 star sales associate!!! Thank you Dan we love our new Buick Encore GX

I was extremely satisfied with the way the general manager mark taggert and the salesmen John taggert helped me.

Purchased a 2021 Yukon Denali at Cappellino in only 2 days! I live in Rochester and a had a local deal fall through. I decided to call Cappellino that evening, spoke to Mike Matthews and I drove my new vehicle away 2 days later. Mike and team provided amazing customer service, I was also impressed by their modern and spotless showroom. After visiting multiple dealerships during my search I was struck how everyone I encountered at Cappellino was dressed in business attire. This place is a class act !

Tim Wrotny (Sales) and Matt (finance) were great. This is our second Buick and we love it. Tim and Cappellino make the car buying experience easy. We ended up getting the 2021 Buick Envision Avenir with the Tech 2 package. There were none locally so Tim procured one from another dealership. Also, because we took so long, rebates expired and they honored them. Finally, they matched the best deal I got for my trade. It was awesome -- HIGHLY recommend

If you go, have to ask for Dan Hayes! Best salesman I have ever had! I got what I want in just a few days, just told him exactly what I was looking for...which was not as easy as it sounds...and he made it happen! I feel the price was fair and I am quite happy with my 2021 Buick Encore GX. He was easy to talk to and not too pushy (as many can be)- told me how it is- he checked in a few days later and was available when needed. Thank you Cappellino, I feel I will be a returning customer some day! :)

I would highly recommend Cappellino Buick GMC for any of your vehicle needs! Buying/Leasing cars has always been something I have dreaded, however my experience with Cappellino GMC was top of the line and I felt like the process was easy and enjoyable.Their staff was knowledgeable, professional, and easy to work with on all ends. With that being said, I want to give a high endorsement to the Business Development Center Manager Mike BonGiovanni for his willingness to work through exactly what vehicle my wife and I wanted at the price we could afford per month and make the process seamless. I would also endorse working with Sales Consultant Nick Buccarelli, as he made the process of getting into a brand new vehicle exciting like it should be. His customer service is fantastic, not to mention a great sense of humor!Overall A+ Rating for Cappellino Buick GMC

Worked with Mark in service.The experience was excellent

Amazing Service, Larry Y was the best. He listened and worked with us to ensure we were in our price range and made the experience awesome!!!

Good service. Pleasant people.

INSIDE MY CAR BETWEEN TWO FRONT SEAT ON FLOOR NEXT TO CONSOE TRASH SUNVISER DIRTY HE DID NOT PAY ATTENTION TO DETAIL

I purchased my first new car from Danny at cappellino. Not only had I been to every dealership near and far prior to but I had nearly given up on making the purchase before I talked to Danny. There was no sly game playing, no disrespect and no nonsense. I felt heard, respected and ended up extremely happy with my new vehicle! I had a few salesmen try and fool me with fast math and the “that’s what it is sweetie” comments which left me dreading making a purchase. Thankfully, I did my research and left those dealerships and ended up at Cappellino. Danny was personable, honest, sincere and made weeks of disappointment end on a happy note. I wish I went here first, would have saved me a lot of time and unnecessary stress. He even gave me a snack because I missed dinner! I ❤️ my Buick and will definitely be going back to work with Danny again! 10/10, highly recommend.

Nick Buccarelli, Steve king and Matt Donohue are great people! Very helpful and kind. No pressure experience.

Service department is ok. Could take care of patrons that buy vehicles there better.

Dominic was very punctual.. met us immediately for our appointment and had the vehicles we wanted to look at up front and ready to test drive. Much appreciated! Dominic was very polite, professional and helpful. He went over every aspect of our vehicle and even connected our WiFi and phones! We are extremely pleased with the service and attention we received. Very happy and thank you Stephen King - Capellino works it out! We have returned again and again and every time, we are impressed with the professionalism of this company and the people who work here!

I took my car in for new brakes. I was greeted with courtesy and on time. I was told that the work would be completed by noon and it was. The brakes work well and i can certainly tell the difference form the old brakes.

Thanks Nick for making my new terrain 2021 lease so simple and easy, totally satisfied, love all the new features!!!

Four generations of our family have bought cars from Cappellino Buick GMC the best in the business!!!

Connie, as usual was wonderful !! Very attentive and made she I knew how my service call was progressing !!

Sales staff went out of their way to make the experience as easy and as quick as possible. Extremely happy with my decision

I enjoy the Buick customer service everyone is usually nice my last visit was a repeat which upset me, because I had a new tire put on which I don’t believe was actually new, when I got home the tire was flat again I had to beg for an appointment and have another put on, so I wasn’t happy they should have offered me a free service maybe oil change or something to make up for me having to drive all the way back to dealership putting miles on my vehicle and using my gas to receive a service which should have been corrected the first time. Really think I got a used tire, not new.They owe me a complimentary service in my book. But normally they offer great customer service so if I had to go,off that service I couldn’t recommend to anyone but otherwise yes I would they are normally great.

I have purchased and leased cars from Cappellino for years. Every time has been easy and fun to deal with the salesperson, Domenic Benedetti. He knows my tastes, my budget and has a car ready to test drive when I get there. Even when we run the numbers of 3 or more cars, he never slows down to get me to see the information I requested. The service department is fair and courteous. Connie is never pushy about the extras that could be done. I am very satisfied with the deals that I get every time.

Matt and Larry were great with us

No pressure sales, great inventory, all our questions answered in a timely fashion.

This is the second time I have leased with Cappellino. Soon as you walk in the door someone is there to help you. Dominic is great! Courteous, knowledgeable & works with you to get you the right car you want. I love my Encore. I have purchased cars over the years. This place is the best!

Just traded my Ford F-150 in on a new GMC Sierra and I couldn’t be happier! We dealt with Nick B. whom my wife and I have purchased through before and he was extremely helpful and professional as always! I was a little apprehensive about the buying process during the pandemic however everyone at Cappellino took the necessary precautions and assisted us in every way possible. I highly recommend Cappelleno and our salesman Nick B. to anyone looking to purchase a new GMC or Buick.

My first experience buying a vehicle over the internet - I consulted several dealerships none were as responsive as yours.Thank you to Amber-Domenic and Rich. This team made the difference in my decision to purchase with your dealership.

Best car purchasing experience ever! Dominic and Steve are the best in the business!

Very deceptive dealer! Poor sales practices, Im not sure if it was Nick the salesman or his managers but would not recommend shopping here. Wasted my time dont let them waste yours

All work was done correctly and efficiently.

I traded in my 2018 Terrain early for a beautiful new 2021 Terrain. Just like in 2018, Tim provided outstanding service, showing me vehicle options, helping me with my paperwork and making it easy to just drive off the lot ready to go. Matt and Tim both made sure I got a great deal so I was very happy. Exceptional service, will be back in 2024! Happy Thanksgiving to all. Beth Metz

Mr. Streng always makes the buying process so simple. Goes out of his way to get you the best deal possible. Youre the only dealership Ill ever purchase a car from.

I just gotta say ; i have loved jeeps my whole life and never thought i would be swayed untill i walked into cappellinos and met Danny Hayes. He gave nothing short of outstanding customer service and provided exceptional problem solving. He has a fantastic sense of humor and is very personable. It definitely makes me want to return because i hate the salesman pitches and i didnt sense any of that with him it felt very inviting there even with other staff. Not only did he make me a believer but i WILL be a repeat customer and cannot see myself doing buisiness with anyone else. I have been in customer service my whole life and ive never seen the customer service ive experienced there anywhere else. I love my GMC Acadia and i look forward to future endeavors with this dealership. Thank you for everything we will be back

Straight forward enjoyable experience.

Very professional, quick with paperwork, and fair on the deals. Very friendly staff.

The gentleman at the check in desk was very helpful. Any questions that I had he knew the answers to or he got the information for me.