Guy is pretty rude. Most products are hidden in the back, makes you feel like a burden to see what he has. I asked to see an item up close and said i had to wear a mask, i said, no problem, but i dont have one, do you have one back there, he said no and refused to show me the item or let me take it out myself to see closer. This was a follow up visit from seeing this item a few days before because i was still interested. Obviously, he doesnt want to sell a 6000 dollar item.

Person working there was rude. More interested in his phone. Prices are high. There are better pawn shops in the area.

Customer service is great. Very fast service.

Great transaction. Juan was very helpful and accommodating. Will definitely do business again.

Came in to sell my guitar. After I sold it I asked the gentleman behind the glass a simple question about the paper I was signing. The worker (Juan or Gwen not really sure) started yelling at me... Not exaggerating... Yelling at me, telling me he is gonna shred the paperwork. I asked him why he was yelling at me and proceeded to ask for his name and his supervisors name (Dave), the gentleman gave me the information and told me I will never be allowed back here. To say this was the most unprofessional experience Ive ever had is an understatement. The guy behind the counter really needs to calm down and keep his emotions in check. The best part was him telling me I was no longer allowed back... Like I would even want to. People need to know that this place may not be all that bad, I dont know. But I wouldnt want someone to be disrespected in the same manner that I was simply for selling, no matter what the reason, yelling at your customers is not a good business practice, it is not something that should even be ethically acceptable. I am pretty speechless to say the least.

Great deal! Good service

They are honest and and price your items fair. Juan is always great, he will help and go the extra mile.

Ive been here a few times to sell electronics I was no longer using. Juan is great to deal with! They dont try to low ball you out of the gate like many other shops do. He gives you a fair market price and Ive always left here satisfied. Highly recommended!

Ok, I bought a DVD for a dollar. I like to keep receipts for tax purposes. The guy at the register thought I was joking when I asked for one. I said I wasnt. Then he said he wont sell it to me then. I left him the dollar and walked out. What kind of service is that? Shame on you.

The employees at Buffalo Grove Jewelry & Loan have great customer service skills. Juan in particular is always so kind & willing to assist the customers. Great place

Very friendly and helpful.

Wonderful customer service! Juan was very helpful! I absolutely love Buffalo Grove Jewelry and Loan! Great place to buy/sell and pawn!

Good friendly service whohelpful

Great experience, Juan is good to work with. Most important hes honest.(Es chido el vato)

I bought somethings from there an the service was great an its a very friendly place.. prices are good with a great selection of things.

The people there are very nice and friendly. Good prices on all there stuff.

Clean place, good customer service. Highly recommended.

Great experience here, very helpful and awsome deals .

Good selection

The guy is rude af.

Very friendly staff, extremely helpful.

Didn’t even want to help or give advice. Not a great place. I’m guessing they really don’t like buying anything.

Very fair and helpful

Best

Very good service and friendly the person in charge of the store. Buy a great tool buy.

I come to buy often gold things

Good place to customers treat them very well