It was a pleasure dealing with house of imports. They are not your typical car dealer with pushy salesmen. They understand what your needs are and do their best to get you into the car you want.I’d like to personally thank my representative Ronelle Florentino. She was the easiest and kindest person I’d ever dealt with starting from the begging to the end of the whole car buying experience.

Wheres place ever, Schedule 3 service appointments for Saturday and every time I show up I am told that they dont do diagnostics on a Saturday. After you schedule your service and you show up until you cant do it because they dont have anybody to do it. After speaking with a service advisor today I find out that they dont do diagnostics on any vehicles on Saturday supposedly. 3 weeks in a row bro Ive wasted my time Im on a Saturday to come in to get a service that I cant get I can only be gotten during the week weak this is crazy! Needless to say this will be my last Mercedes purchase at this location!

I came in and they went above and beyond to get me into the best vehicle for my situation. Jamel and Nariman were great! Thanks guys!

My experience couldn’t of been more perfect! I was assisted by Nick who was absolutely outstanding and professional in all aspects of customer service and sales and is simply a great human being who went above and beyond to help me in the process in every way possible! Boomer in finance was equally outstanding! I have told many friends of my easy experience at this dealership… It literally couldn’t have been better! I feel like I made friends and have already referred my sister and a couple of my friends! A huge thank you to all the efforts from this team and am very grateful for such a great experience! Happy to give five stars to Nick and his team who worked diligently and deserve every one of those stars!

Fantastic buying experience! Im from a different area of the automotive profession which leads me to having experience with all sorts of dealerships in different capacities. I live in Phoenix, Arizona and Im typically a private party buyer, but HOI had a particular Range Rover that I was looking for, so I reached out and started discussing it. Im a reasonable, yet particular car enthusiast who of course had technical questions, and they were able to find me all the answers I needed. Within a few days I flew out to buy the vehicle (this was by choice, they did offer to help with shipping). Even with a delayed Friday afternoon flight, they stayed and had the Rover ready and had me wrapped up in a few hours. After the sale I found a few small issues (it wouldnt be a Land Rover without them, HA) and they even made the effort to work with me and make sure everything got remedied so the car was tip-top. Being a pre-owned car, and one out of their native brand, this showed extra well of their efforts. Big thanks to my salesman Cesar, Kevin in finance, and especially thanks to director Jane for her extended service! I speak about these guys to family and friends with high regard and will certainly look to them/HOI in the future!

Good service however there are a few areas they can improve in servicing the customers.

Our service advisor was Adam Tashchyan, Adam is an Excellent service advisor, he kept us up to date on the status of our car. Our Mercedes is a 1998 C230, it has always been maintained by the House of Imports, it still looks like it just came out of the showroom. The quality of care and service at the House of Imports is outstanding. We highly recommend Adam and the House of Imports.

Love coming to this dealership for my Mercedes. It was on my way to work but now that I no longer work in the area I still bring my car in for service here. Allison is super friendly and helpful, by far the best service advisor I’ve had in the 10 years with Mercedes.

Very good test drive with Robert . Tell me everything about the car . But end up not happy with him. Course can not take his offer then tell me waste his time for the test drive . I don’t get it. Is your job to provide customer service. What’s you mean waste your excellent test drive. 2 star because it is good test drive.By the way. Stop use Mercedes compare with Ferrari and Lamborghini. Is totally different

This is a very nice dealership. If youre looking to buy and trade in your used vehicle look for Thomas Emerson. He was extremely kind and professional to my family and I. I have never had a car buying experience go smoother. He is efficient and non-pushy. As a customer I feel like got the respect and customer care that I look for when making an important purchase such as a new vehicle.

One of the best experiences I’ve ever had purchasing a car. I was so happy with the service I received all the way around. Thank you Ron & Jerome for making it happen and for making it possible I really appreciate it! I’m so happy to be part of the Mercedes family

Individually, all the service persons I dealt with at House of Imports are good, friendly. However, when I had to replace a tire recently for my 2017 E-350, I specifically asked to get the price quote for tire/labor for a specific tire. I was given a price range & told that the price would be confirmed before my service began. It was confirmed for me. My Service Appt email did not include the price. I also called in advance to make sure the tire would be waiting for me as the initial Rep warned that it would take a day to get the tire in stock. So I made the reservation for the following week to make sure the tire would be there for me. When my wife arrived at the appointment to get the tire replaced (I was out-of-town), she was told there was no tire in stock and that she would have to come back the next day - which she did. It was extremely inconvenient & inexcusable in my view. Either House of Imports did not order my tire though I ordered in a week in advance, or it used my tire for another service appointment - not sure what happened. We were just told there wasnt a tire waiting for us. In the future, I wish House of Imports would be transparent about pricing & better ensure parts are ordered in advance of an appointment. Thank you, Don

From start to finish this dealership made my purchase so smooth and simple. I purchased this car without seeing it and the salesmen, Robert, was great with sending me more photos and a visual inspection that was very accurate. The car was a 2017 but was in perfect condition as stated. The manager, Lebanon, was extremely responsive and accommodating. My purchase was not a big ticket item but they treated me and the transaction like it was.

Customer service is great! Especially Allison in service! She’s on it, I’ve been dealing with her for the last couple of years and I’m very satisfied with her. She goes that extra mile to help you out. And Adam in parts he’s great too! That extra mile!

Our visit was pleasant and most importantly quick.Ed and Kevin did a good job in expediting our car purchase.And they are both still following up with us.Thank you very much.Katherine and Joe.

I am very Happy with the service I received when I went to get a tire change. From the minute I got there till they were done with my tire change. The waiting has complimentary Starbucks coffee and a TV while we wait for our car. I will come back for the service of my car when needed. Very professional staff.

I recently had the B Service performed on my C-300 Mercedes Benz motor car at House of Imports, Buena Park. I was very pleased with the service experience and want to recognize the exceptional service Adam Tashchyan provided me this time and every time I have worked with him over the last 14 years. Adam in Service and Ron Amani in Sales who has sold us our last 6 Mercedes Benz motor cars are the two primary reasons we continue to be loyal customers of House of Imports.

Took the suv in to get a switch replaced. Charged 225 for the inspection, which did apply to the 1100 dollar fix. What they didnt tell me, and I only found out the day after I got it back, was that I was low on oil,as my oil light was shining bright. Why did they not find this and tell me. I totally would have had the oil changed. Irresponsible on their part.

Overall service experience was good and service provided was quick. Customer service agent offered helpful information about my service package and additional options for future consideration. Service was timely.

Terrible service department. i scheduled a service appointment over the phone the service agent and confirmed a loaner vehicle would be available. I go to the scheduled appointment and complete the process, Im told they wont know how long it will take to make the repair and then the agent tells me he has no loaner vehicles. When I tell him I came this day and time because I was told a loaner would be available at this time, the service agent looks at me and just shrugs saying I dont know why they told you that. When I booked the appointment over the phone the agent went and asked when a loaner would be available. no answer, just a shrug and i dont know why they said that. I wasted hours of my off day to get nothing done on the electrical system on the car. The agent then told me he would call me when he has a loaner available, its been 5 days and not a word. terrible and unprofessional.

Had another exceptional maintenance service on Monday from my service advisor since 2017, Mr Bill Chow, together with the whole maintenance service staff.There was almost no wait time to check my car in, & done within reasonable time. Five stars all the way!!

Excellent customer service and an awesome Salesman. Thank you Paul!

The car dealer is nice. He gave a lot of help and had expertise in the business. Service was good.

❤Customer service is amazing. Karon was an excellent salesman and very patient and answered all our questions. A friendly atmosphere.

One of thee best experiences I’ve ever had purchasing a car. I was so happy with the service we received all the way around. Thank you César for making it happen. Omar for giving us the best deal possible, appreciate it! I’m so happy to be part of the Mercedes family💕

I recently bought a car here. Jonathan Hann was trying so hard for me, and I felt very grateful. His work was very quick and accurate, and I felt he is very good when talking with people as well as selling cars. Thanks very much for keeping me informed and I was very satisfied.

House of Imports was quick to close the deal. They congratulated us and sent us off with the car only to find out that we were not given a copy of the purchasing document with the loan brake down and CPO warranty contract. We had to followup with the dealer and document was sent 3 days.The sales person also promised us that the service department would reach out to us to refinish the tire rim and to this day, we have not heard for the service manager.Customer experience was not satisfactory.

At first thanks a lot Mrs.Josephine for helping us to get our favorite ride Mercedes, everything was great highly recommended!

Horrible Service, Horrible Customer Service, Horrible Pricing.I took my car for service and expressed my interest in wanting to trade my vehicle for a new car to both Allan in Service and Jeff Service Manager 3 times and not only did they refuse to assist me but they talked me out of it by telling me “you don’t want to buy a new car right now, there is a shortage on vehicles so everything is overpriced right now”.I can’t believe a DEALERSHIP is assuming what I can or can’t afford. I really felt completely disrespected and disregarded because I was a hispanic female. and they were both of Asian decent.Full review of my horrible experience on YELP

I experienced great customer service within the service department. I was able to make a same day appointment and my service was quick. I was offered a free rental but I wanted to wait for my vehicle. The service was very fast and complete. Again, great job.

The purchase went smoothly.The car needed the second key and I was called two days later to come and pick up the key. When I got there I was told it takes two hours to program the key. I couldnt wait (other scheduled appointments) and had to return the next day. The next day, I got the key, but not the blade that goes with it....it has to be ordered from somewhere. Can you mail it to me? No, I have to be given the blade in person. A third trip will have to happen for one key. No one has told me how long that will take. Did no one think to have the entire key ready ahead of time? Three trips for one key, 40 minute drive each way...very annoying.

Best Service! Thank you very much to Mr. Allan Halina at Buena Park House of Imports. It was my first time for my MB service and he made my experience smooth and excellent. All my questions were answered. Hes very knowledgeable and very accommodating . Looking forward for my next service due.

Bait and Switch!!!I called yesterday to see if they had a vehicle still available and they told me they did so went over to the dealership. I got there probably like 3-4 hrs after I called them. When I get there they show me vehicles but not the one I wanted to see they tell me they have no idea where the vehicle is and they are looking for it. Then after a while some guy whos name starts with an R tells me that they lended the vehicle to one of their finance companies but he has no idea what company it was and that hell give me a call the next day. And that was that he sent us on our way..

Ms. Josephine Hwang is the most professional MB person I ever met.I am pleased and absolutely satisfied with her services.She deserved FIVE stars.

The adviser (Bill) got upset cause I called to check the status of my car! The whole experience was not good! Never going back there again! I rather drive further and get better service! The people outside protesting with a huge sign about the customer service should have been a red flag!

Very good experience. I got my MB GLE 350. My sales Josephine helped my from beginning till the end. She answered all my questions patiently even before I decided to buy. She definitely helped me make my decision to get this car. I really appreciate and will refer my friends to talk to her.

Be aware.. Very expensive service charge! They quoted $699 for B Service. I brought my car back. I have the name of service adviser but will not reveal. Making Online appointment is meaningless. It took 30 minutes just to see an adviser. No apology whatsoever.

Not impressed, I purchased a car I’d been searching around for, drove it home (140 miles away). The front wheel came off causing significant damage to the car, wheel spacers were installed but the correct length wheel studs (longer studs) were not used so each wheel was held on by just a few threads.Thankfully this accident didn’t happen at freeway speeds!To add to my frustration, The dealer accused me of modifying the vehicle!!Luckily, I took photos of the car prior to purchasing and leaving the dealer lot.This matter is now in litigation.

Very bad attitude if u can’t make deal with them. They will tell u not deserve Mercedes ..if we can not make deal just stop calling me. Not call Customer and be rude to them. I know I don’t deserve AMG. But the car I drive is better then any car in your show room. Right ? Robert.

I was up front and honest when I arrived about how much I was going to put down and brought my auto navigator offer from capital one. I was hopeful this car buying experience would be quick and easy and it was anything but that and was def not haggle free!! Not only was a lied to about time frame on when down payment was due I was pressured in to buying an extended warranty and they switched my lenders and had me sign paper work for a new lender on a holiday so I wasn’t able to call them myself and was told capitol decided not to finance me which was a down eight lie so I ended up signing for an 8 percent higher interest rate and my payments went from 436 a month to 615 some how now it’s a nightmare trying to get them to resign my financing with capitol one with out the extended warranty. As they are saying it’s final!

I purchased my Mercedes last week as a certified car, the sells person John Perez was very helpful and the process went really well and fast, the car was picked up the next day and unfortunately after 24 hrs of having the car I ran over something that slashed my tire and damaged my rim. Upon calling the dealership spoke with sells manager Jake who listened to my concerns and immediately sent a tow truck to tow the car to the dealership. The next day the other sells manager Erwin called and follow up with me, Erwin went over the damages abs explained the issue, he was very courteous and went above and beyond what he needed to do and order a new tire and resolved the issue with the help of service advisor Allison who was also very nice, and the tow the car back to us since we did not have ride and lived far.Over all we had unbelievable abs exceptional experience and we definitely be back for more business. Thank you Erwin Artacho

Kudos to Allan Halina who provided us with excellent service! He provided us with a thorough explanation of the problem and what needs to be done and associated costs. Securing a loaner for us was also a plus!

Now to begin here I have been wanting a Mercedes-Benz for such a long time now, but I hesitated to go further with it cause of course I had a car that worked fine, there wasnt the NEED. That was until some kids decided to go joy riding while under the influence and smashed into my car while I was parked outside of my gym! So the need for a new car was now in play. I had researched different models but fell in love with the GLA 250! Upon searching I found a great deal at Fletcher Jones Mercedes-Benz of Newport Beach, that turned out to be a total bait and switch. The car I had seen had already been sold, I immediately looked up the inventory at House of Imports and they had just what I was looking for! I filled out the online request for information form and almost immediately, Ashley (the best saleswoman ever) called me! I verified with her if the car was ACTUALLY there, which it was and I went straight over! Now I am a single mom and I am on a budget, I am not rich by any means but Ashley made my dream come true of getting my dream car! She worked until I got the best rate and stayed within my budget! Actually everyone involved helped stay within my price range and made this happen! I was never a believer in a dealer working it with you until now! I have never worked with such a great team, I hope I wrote the most glowing recommendation I could write, go see ASHLEY V. she is the best!

I usually take my car to the Anaheim Hills dealership but they couldn’t get me in for over a week. I decided to call House of Import and they had appointments available at my convenience. John was great. Explain everything and delivered as promise. Great service!!

I really love the rapport I’ve established with this dealership over the years, the more I get to know them the more I trust them with my C300. I feel like they’re taking me more seriously with concerns about my car and I have no plans to go to any other dealership! My service advisor is the best!

I love the car but they give no deals on any used cars, they say. This is the first time in 25 years that I have ever heard of that. My seller was nice but not even the manager tried budging on any deal. Worst experience ever with customer service. They are all about the dealership, rather than satisfying the customer. Wouldnt recommend. The worst part, I think was the inexperience, I paid cash and the guy tried to tell me that he still needed to run my credit. Wow! Seemed like I was profiled. But the good part is that I still got the car.

We love our sales person Hosung! He is super professional and nice! He has a great sense of humor! We appreciate all he has done for us in getting our new car!

I had taken my Mercedes in for servicing at a different dealership near my home. I was provided a loaner Mercedes vehicle but unfortunately got a flat tire on the freeway near this Mercedes dealership. Roadside assistance was able to get the loaner vehicle towed to the House of Imports and the Service Technician, Jonathon saw me right away and was able to have the tire replaced in about 1 hour. Everyone at this dealership was friendly and very accommodating.

The quality of service, convenience, and advisor customer service make every penny worth it. Thank you, Allison, for such a great experience.

Johnathan Hann was a great Sales Associate! Same for the person from the Finance Team! Thank you so much for giving me such a great experience in buying my first car!

Ashley was great to work with. Made sure to fix any little issues and even made the effort to order me a car manual when we realized there wasnt one in the vehicle. She was helpful, sweet and easy to work with Even the man who helped us in the financial department was helpful, friendly amd do I dare say honest (for a salesman 😜) This is my first experience with house of imports/car nation…but it will not be my last.

House of Imports has always serviced my vehicles. Their customer service is excellent and their detail to the specific of your car maintenance is extremely commendable. They are honest, transparent and efficient in their recommendations and that is what you want from a dealership. Jeff Chung is my service advisor and I highly recommend him. He is detailed, knowledgeable but most important he is kind and courteous.

Jonathan is the best, he deserves to be employ of the month and year. Hes very helpful and friendly person. Hello everyone if you want to buy a car 🚗 please contact Jonathan.Thanks

This place has great service and specifically John Kim is informative and considerate. Definitely will return here!

Im a driver for Reliable Carriers and we deliver the high end MBZs, House of Imports is by far one of favorite dealers to deliver too. The staff we deal with are professional and friendly, this makes our job so much easier. Ryan Anderson is by far our favorite person to deal with.

House of Imports always takes care of me and my car and does an amazing job. Andrew is great and has always been very helpful to me, so much that I don’t want to take my car anywhere else! Thanks again House of Imports and especially to Andrew who have helped me these past few years I really appreciate it! Definitely recommend taking your car here

Hi I want to share with everyone that this dealer is a awesome to by your car. Everyone is friendly no hasteOr pushing people to by a car, go to Linlin she awesome .

This review is specifically for Chris.I had to bring my G550 in for a replacement part and Chris made it such an easy experience. I did a night drop off and received a call from Chris bright and early the next morning.Chris explained the situation and how much it will end up costing... not mansplaining at all. Male advisors tend to do that. 😒🙄He said it will be ready Monday and he delivered.I live closer to Fletcher Jones MB, but make the extra drive to get better service from House of Imports...specifically Chris.Thanks!

Amazing ! Got me into a 2018 Mercedes GLA SUV and I don’t have good credit! Only 6,000 down and 10% apr! Love it!

Not what I expected from a Benz dealership. I made an 8am appointment after letting my rep know I needed my vehicle back by 1pm. I called my rep at 1pm he claimed service was backed up and a technician can’t inspect my vehicle till 4pm. My rep understood my time constraint and still didn’t notify me that an inspection takes a whole day. Basically leaving my vehicle there for 5 hours and nothing was done to it. The least he could’ve done was offer me a loaner.

Thank you so much for the service preformed on my Mercedes. I appreciate so much any questions I may have are always answered and time is always given to help me understand my wonderful car!

Excellent Service! Optimistic Service/Financial Managers! Michael and Lebanon were both extremely helpful in my car buying process. Recently visited House Of Imports looking to just view/test drive a BMW 535i and left with a GLK 350. Highly recommend visiting House Of Imports for your next vehicle!

Thank you Adam T. in the service department for all your help with my vehicle. Starting from getting my rental and communicating the progress of my car. All the staff are extremely friendly.

Initially, me and my wife had an appointment on May 28, 2021 at 815 am. My wife took time off and brought it to the dealership. When she arrived, she was met by a certain Brian. He talked to my wife and right away said that our car is not scheduled for maintenance. It was baffling because that wasnt the reason of our appointment. I stated specifically online when I made the appointment the reason of the visit which is a high pitch noise when engine is on. My question is do your service personnel read the purpose of visit of customers with appointments? Apparently not. Then he told my wife that its not gonna be seen that day because its the holiday weekend. So whats the purpose of the appointment if its not gonna be seen? You call this world class service? Not honoring an appointment? And it seems that the staff has no clue of the visit. It was also puzzling because that day I received an email stating that I cancelled the appointment which I DID NOT. Another observation is that the staff doesnt use laymans term when explaining the problem. Its like a doctor telling a patient without explanation that hell do salpingoophorectomy tomorrow and prepare $1400 for your procedure. Lastly, when the car was done and I was about to pay, I told again to the same person mentioned above that I have a 15% discount. He immediately shut me off and said that the discount is already included in the price. When I checked the receipt, it doesnt show any discount in the receipt. Isnt it that when you buy something and it has a discount a certain percentage is stated in the receipt?

They worked with you every step of the way. Easy trade in procedure and purchase. I would recommend this place to anyone. Staff all friendly and wanted to go the extra mile to help your needs.

The whole staff is very friendly and well informed with the needs of the client and very helpful.always a pleasure to do business with them.

Jeff is the best. This is actually the only service center that I have ever not hated going to. Everyone is very professional and you do not have to go search for employees like I have experienced at other dealership service centers. They always communicate accurately and on time!

Smooth deal, even given the fact I was a 1,000 miles away, Kevan was great to work with, came and picked me up at the airport, drove me to the dealership and had me on my way in 30 minutes, the drive from LAX to Buena Park took longer!

Excellent service. Thank you so much.

Service Advisor Jeff Chung really went above and beyond for me when I purchased a used vehicle from the House of ImportsHe values and provides 100% customer satisfaction. He holds House of Imports and himself to a higher standard which is reflected in the way they conduct business.I highly recommend House of Imports for all your Mercedes Benz need.

My car broke down in the early morning, and I called Mercedes Roadside Service for assistance. Within 15 minutes, a Mercedes service car showed up. A young serviceman greeted me with a big smile and eagerly assisted me resolve my car problem. He got my car up and running in 15 minutes. During this time, we chat pleasantly, and he explained clearly all of my questions related and non-related to the problem at hand. I am impressed with his attitude and professional service. Thank you, Mike, for a job well done. I am satisfied and appreciative of your courteous service that morning. Stay safe, Mike.

I took my car to put the control module and they charge me for it how ever when i went there to get they lost my order even though i pay for it 36 days before and they told me that i have to fix the body work and bring it back to reprogram it and when i did they refuse to it and told me if i leave my car there they charge me storage and i am not welcome there it was world of service supervisor he is un professional servic3e man and i told him dont make it personal and he attack me with we do what ever we want and you get lost i am taking this matter to PENZKE head quarter hope they take care of him them selves this guy has no room there and he need to learn manner from higher level to take care of customer this is how they advertise their dealer ship sorry to say but it is waste of time and low class service adviser running the show with mobster attitude basically my or highway .

Always excellent service in the wholesale parts department Always helpful I recommend to all my Mercedes or BMW customers to let me purchase parts from this location thanks for all the hospitality parts dept crew

Jake was wonderful to work with! Everyone was really helpful, genuine, not pushy, and made me feel like I was the only customer there. It was a very enjoyable and easy car buying experience!

Way out does other car dealershipsOur sales person was greatWould recommend to everyoneAnd I do

The most important thing, when I go to any service place I look at the people and how they will treat me. From the moment I drive into the service tunnel, I am quickly greeted by someone. The place is clean and well kept, it makes you wanna feel relax. What can I say about my service guy, Allan A. from the first moment we met, he made me feel at ease. He took care of every need, that I needed, from a loaner car to talking football. Allan will work with you to help in any way he could. I would like to think so. He made the feeling of spending money a little easier, lol! Ive been here a few times now and my experiences at the House of Imports have yet to change.

I am always hesitant to take my car in for service. I feel like a great service technician is always hard to come by. Being someone who isnt familiar with how cars work mechanically, I am always on edge while receiving vehicle service. I always expect the worst but hope for the best. That being said, let me tell you House of Imports Service Department has exceeded my expectation. Jeff Chung provides a service like no other. Every time I have a concern Jeff immediately provides assistance, not just service assistance but even answering his phone to answer a basic question, how do I put my back seats down? Jeff genuinely cares about his clients and this is extremely transparent in the quality of service he provides. This type of service feels obsolete. Its always refreshing and motivating to see a professional enjoy what he is doing! Thanks Jeff for providing such a wonderful experience and I cant wait to do more business with you.I recommend requesting Jeff Chung for any of your service needs. I guarantee you will not be disappointed.

As always, the BEST customer service from Kris, he’s extremely knowledgeable, attentive, honest and super accommodating to my vehicle needs. Always a positive experience at Mercedes Buena Park!!

Great service by people who know my car. Bill Chow is the best service representative who clearly loves his job.

My sales person Ronelle is the BEST. She is so kind goes above and beyond to make sure the purchase goes smoothly. My service advisor Jeff Chung is the man. He always takes care of my issues with my vehicles and always makes sure I know whats going on.House of Imports knows how to treat their clients. Dont go anywhere else to buy your Mercedes.

Have had all of my cars serviced here for years and the quality of their customer service never disappoints. I called my service advisor (was Jeff Chung, who is now a manager - Allison took care of me) and he told me to bring in the car at my earliest convenience and they would have loaner available for me. Allison took wonderful care of me and had me in and out in no time. She texted me updates about the car and had it ready when I needed it. There was a bit of confusion regarding my pre-paid maintenance - this is where the great customer service one again kicked in and it was all taken care of, no hassle. Highly recommend Allison and Jeff!!!! I should also mention sales - this is my 4th Mercedes with House of Imports and getting ready for my 5th - if you need to buy or lease a Mercedes, you must go to Jason!!! He takes care of me every time.

I went to see Josephine and she made my dream come true. Her personality is infectious and she made everything so easy.

Had service B performed last week along with alignment and new tires. Kudos to service provider Andrew for a. job well done. Professional and timely service. Thank you.

Had a great experience the other day at House of Imports. Service advisor Jag Reyatt was super helpful and got me right in and right out in no time. Really nice guy.

I had an appointment to check on the battery problem. I was greeted by John Kim and he thoroughly explained what he is going to evaluate. I was told it will take about couple hours to go over all the testing.Within two hours I got my car back and was very pleased with such through evaluation and of course free battery replacement was more than Ive expected ~~ all in all Mr. Kims professionalism in dealing with customers are highly appreciated. Thanks again, John

The service department is great they are under construction and my vehicle was not cleaned after service. I do enjoy bringing my vehicle here for service ...usually they have great customer service but this time they didn’t provide me a loaner 😒 and my car was not washed.

George Mederos was outstanding in every aspect of the process for us buying a new E-Class. I would recommend him and hopefully he gets acknowledged for his performance!!

Five star the Jonathon who sold us the car. He was great but the place itself was okay. Didn’t have much cars. Oh! And the finance people were so slow! Seriously had to wait for hours! Been to so many dealerships and it didn’t take this long!

Very nice and courteous! Customer service was excellent. Met all of my wants and needs. Thank you

Allan Halina great service rep, always takes care of his customers

In despite of the Covid19 post-shortness of resources and manpower, House of Import provided the best service. A service advisor Bill Chow as usual recommended the best choice of options on my behalf. Because of shortage of rental cars I had to wait long but I truely appreciate your expertise, honesty, and kindness.

I have had nothing but great experiences at HOI. From the day I purchased my car to getting services there have been no issues. Everyone is so nice and accommodating .

I highly recommend House of Imports, Buena Park.I also highly recommend you call ahead for Dietrich Gumbrecht. He will give you a true 100% customer service experience all the way to the end (days later in my car). I honestly walked out of 2 other dealerships. Purchased an S Class and couldnt be happier. Only negative is the current construction but hopefully they complete that soon.

Amy was very professional, great personality and took the time to find the car I wanted. I will definitely be going back again and recommending everyone to go see Amy . Thank you Amy for everything !

Dont buy a car here. Dont get extended warranty. Dont use the gap insurance. Payed my vehicle off early was owed money back. It has bee a year and 9 months havent received my refund. Just Dont buy from this dealership.

Thank you Josephine for getting us the Brand New G63 AMG. We really love and enjoy the car.

My Mercedes was serviced on 6/4/2021. John Kim went over and above from beginning to end, making sure my car was delivered before taking his lunch. He is a keeper.

I took my A class in for an engine light and maintenance. The scheduling and repair process was prompt and efficient. My service coordinator, Adam, was very helpful and courteous. I will return to House of Imports as needed for service.

I’ve been going to house of imports for years and I bought all my Mercedes cars at House of Imports. It was always Adam T. Who was my mechanical representative. He is the best I can relay to him all my car problems. House of Import is the Best and I will not be ashamed to recommend it to my friends and relatives.

Got a great trade-in deal on my new Mercedes Benz c350 and superb consultation and services from Ashley Villaruel — She is AWESOME!