Great customer service Roy and Homer were truly professionals! Words can’t express how much Roy helped me out when it came to selecting the right bed for me. If you are looking for a bed at a great price along with five star customer service. I would recommend you visit this store. Keep up the good work gentlemen!
I hired and managed sales reps for 35 years so when I went into the Bryant, AR location and was approached by Homer and then later Adam with what we called a canned sales pitch I was somewhat turned off, but I decided to let them go on. What a surprise!!! By the time they had finished I knew just what I needed for a good nights sleep. These two men really know their products and how to position them for you. Very professional and courteous. They are certainly goodwill ambassadors for Mattress Firm.
Its been about five days now since we received our mattress, and I was waiting to write this review because I wanted to provide a complete overview after experiencing everything from purchasing, delivery, and actually getting some sleep.*Shopping Experience*Homer, was a pleasure to work with and his professional, heart of a teacher approach made all the difference and we learned something new. He helped us determine within 5-10 minutes, which mattress was going to be perfect for us and definitely got us the best deal possible out of a couple other mattress furniture companies. We are second time mattress firm buyers and after this experience have decided to only purchase from mattress firm for future needs. At least for us, our first and now this second time getting a mattress was a great experience.*What we purchased:*We ended up getting the Sleepy Hush Plus with Box, MAX steel frame, Protective Mattress Cover and Delivery.*Delivery*So for the logistics of delivery, that was also a great experience. It was very convenient to get the automated call to confirm delivery time window and also when I got automated call about estimated arrival time that was pretty cool and modern. The gentlemen who delivered the items were also professional, friendly, on time and completed the purchase and delivery experience for us.*Getting some sleep*Now comes the part about actually sleeping on the mattress for the first few days, and I have to say it has been the best mattress for the price we have ever had. It really helps the bones relax and I have not woken up with any back pain. My sleeping pattern is much better and would definitely recommend this to others.We are very happy with our overall purchase and thank you all once again for taking care of us.
Amazing staff!! John stuck with us for almost an hour to ensure we found the exact bed that fit our needs!!! I highly recommend purchasing your next bed from this location. Friendly staff that will go above and beyond to make sure you’re happy. Thank you!
I have 2 rods in my back and have had 4 spinal surgeries total, 5th coming soon. After months of shopping and worrying about finding one that would have the right support and comfort, Roy guided me with his expertise into each product and tailored my purchase to my exact needs. I have already sent in 3 family members who were all equally satisfied with the team there. They have literally changed my life and I highly recommend anyone who is considering getting a new mattress. Thank you so much from the bottom of my heart!
Finding a good mattress was important to us. We shopped a few places but the minute we walked in here, I could tell that’s where I wanted to buy from because of Roy. He was super personable, knowledgeable and listened! He didn’t try to sell us a mattress to make money, you could tell he cared about us getting a good nights rest. I HIGHLY recommend coming here and letting Roy help you find what you need!
I was referred here by my brother, who had bought here a few months ago. Roy, the sales associate who assisted me, was very knowledgeable and made the entire experience pleasant with no pressure. He even pointed out how my sleeping habits could affect the type of mattress best suited for me and helped me find the perfect one for me and my wife!
Ashton was patient and went through fitting us for the perfect mattress. We have a new bed and adjustable frame now thanks to Ashton and Christina. The prices and sales here will blow your mind at how Affordable it actually is. Thank you Ashton Thank you Christina for amazing customer service. They both went the extra mile to be sure we were fitted properly. I will recommened this company as well as the 2 great employees Ashton and Christina.
One of the best sales people I have dealt with. Mr. Dustin Taylor was awesome, very attentive to what I wanted. He was more concerned with what mattress was comfortable to me rather than what he wanted me to spend. Very clean store as well. All around great experience and i was in and out within 30 minutes. I highly recommend this place. Go in and ask for Dustin Taylor.
Perfect experience. Roy O’neal Is very knowledgeable and focused on customer satisfaction. He will treat you like you are the only customer they have. He is the store manager at the Bryant location but they need to give him a promotion. I Highly recommend the for all your needs.
We will absolutely come back for our other mattress needs and recommend others to come!! Ashton was SO kind, patient and super helpful!! Instead of us just going around testing multiple beds, he got some info from us and was able to narrow down what we should try out. We love the bed we picked and had a great experience in the store. Thanks Ashton!!
Ashton was awesome. I needed a mattress and Ashton showed me my options and explained which ones were best for my sleeping behavior. I really appreciate how thorough he was. The Delivery team was awesome too. They showed up on time, moved my blow up mattress which I was sleeping on for me to another room and set me up ready to go on my new mattress. Heres to a Good Nights Sleep tonight. Moving is no fun, but they made it a lot easier.
My husband and I came in looking for two twins to replace a king. In other words, we needed 2 completely different types of mattresses. We went to the store multiple times and had the pleasure of working with Ashton. He knows his stuff. Very patient, listens, not pushy, and quite knowledgeable. We are very pleased with our experience.
(Updated) 3 beds later we decided to go buy a bed elsewhere. Throughout this experience we were ensured that everything was refundable within the 120 day period. Turns out the $1500 adjustable base IS NOT refundable. On another note these beds have the 10 year warranty, I tried to do a warranty claim on the 3rd bed that was collapsing me on my side of the bed (my wifes side was still very supportive, mine was not supportive at all). The warranty department declined to swap the bed. Even the pickup delivery guy (when he picked up our bed) said it was messed up, and these beds dont ever get this way. But it still wasnt covered by their warranty. The only reason Im updating to 2 stars instead of 1 is because the staff went above and beyond to TRY to make everything as smoothe as possible.(Original) Homer took care of me and my wife when we were looking at swapping a previous bought mattress (from mattress firm). It couldnt have been easier! He took care of us and was very professional. Would definitely recommend buying from them.
I could not have been more pleased!!!The customer service skills of this lady named Christina was far beyond that of a normal sales lady. We were so happy with our new bed and we got a mattress cover for free! I would recommend this place for anyone looking for better sleep!!! Very happy!!!
If youre in the market for a new mattress, go see Ashton! Hes got a process that will get you into the perfect mattress and then hell get you the perfect deal! Without a doubt one of the best buying experiences. Stop stalling, go talk to my guy Ashton, hell take care of you.
Just walking by I decided to browse and was warmly welcomed by Ashton. He was very knowledgeable and answered every question I had. After such kindness I decided to buy a new mattress. He made everything so seamless. He is definitely an asset to mattress firm.
Homer and Adam were so helpful! Beat those other guys prices completely! Best matress store by far!
Last year we bought the wrong mattress at a non mattress store, and after a few months it was awful! Quality mattress, but not right for us. So we decided to try a mattress store! Ashton was so patient with us (really, me)! He helped us determine the best fit for us, which is no small feat considering my husband and I each prefer a different firmness! He respected the specs we had, helped work out the best deal, explained the warranty and gave us space to talk between ourselves. Then he just waited so long as we tried to decide between a few mattresses and make the right choice. Thank you! I feel confident we chose the right one this time.
First trip to this store Ashton stayed late because we came in close to closing time. He stayed and we bought the best bed. A couple weeks later came back to get another bed. Ashton worked with with me and I picked the perfect bed and base!!!!
Roy was an EXCELLENT guide. It was nice to go to a place where the associates arent so pushy! 5 Stars! Will be back for my next set when the time comes.
We stopped by JUST to check out what types of beds they had needless to say we ended up buying a king size mattress at a excellent price. Dustin Taylor was super helpful, had lots of advice and knowledge. I would recommend giving them a try and I recommend talking to Dustin best sales person weve encountered!
We had an excellent experience. Steven was super helpful without being pushy. We told him what we were looking for including price point and he helped us select a great mattress to meet our needs. The whole process was almost too easy.
While looking for a big investment such as buying a new bed it can be quite overwhelming. I found the young the young salesman at Mattress Firm to be very informative, helpful and polite. Waiting for my income tax refund and will definitely be back to make a purchase.
Great service! Ashton was our salesman. He was able to find the right mattress for us and provide us with everything we need. They also gave us a great deal! Highly recommend Mattress Firm!
Ashton was very helpful and informative. A great buying experience for quality mattresses at a great price. Recommend shopping here for bedding.
Ashton was patient and went through fitting us for the perfect mattress. We have a new bed and adjustable frame now could not be more happy with with the price we got for are mattress. Come in now to get a good deal with their labor day sale!!!!!
Ashton is a great salesman! He worked with us to help us find exactly what we were looking for. He was patient, observant and helped us find something in our price range, too which was even better!
Ashton was the absolute best! He was very helpful and knowledgeable. Such a pleasant and carefree experience. I will definitely refer friends and family to Ashton and Mattress Firm.
Dustin was extremely helpful. So patient, and kind. He answered all the question we had. He is an asset to Mattress firm. He went above and beyond. I recommend the Bryant store to anyone who wants to buy a mattress.
Had a great buying experience through Mattress Firm. We went in one day and Roy let us try out a bunch of different mattresses. We thought we wanted a Nectar, but they didnt have one for us to try so he sent us down the road to Mattress King to try it out. We hated the experience at Mattress King. Felt the salesman was too pushy, so we ended up back at Mattress Firm where we purchased our new king size bed.
Gary helped us while Ashton was with another customer. They are very knowledgeable about their beds, firmness, and sleeping positions. Deep discounts right now, get in and get your mattress.
Awesome experience. Dustin Taylor helped us every step of the way. He was very knowledgeable and honest! Would highly recommend this store for your mattress needs.
Homer was great! Knowledgeable and very patient. Mattresses are confusing ...but he made it easy. Come see Homer !
Roy was amazing! Great service and he helped me pick out the perfect mattress! I couldnt be happier!
Ashton was very helpful. Instead of just letting us roam the store, he helped customize our experience. Hands down, best mattress experience we’ve had.
We have had a wonderful time shopping for a mattress with our associate Homer. He was very professional and knowledgeable about the products. Thanks for a wonderful experience.
Ashton was extremely helpful finding the perfect mattress within our budget! I would recommend anyone who is even considering buying a mattress to go see Ashton.
Great experience as usual! Ashton always very professional and helpful. Very happy with our purchase.
Roy took such great care of us and was patient while we decided on our purchase. A terrific buying experience and would recommend them to everyone!
My wife and I bought a mattress and the staff was very helpful. Steven Burton was nice and very helpful. It was a awesome shopping experience.
Dustin was great. He was knowledgeable and friendly. Great place to buy a mattress!
Homer and Adam helped us get a killer deal on a new serta Icomfort. They matched and beat a quote from a another furniture store. They are great!!!
Ashton was awesome and super helpful. He made getting our new matress painless and super fast! Best customer service!
Mattress firm is the best ! Came in and Mr. Roy helped us out. Service was awesome
Great deals! 100% great customer service, very patient, kind, and friendly service,love our new bed! All smiles for our family :)
We are very pleased with the customer service at Matress Firm in Bryant. Ashton went above and beyond on helping and guiding us to choose the perfect mattress that fits our needs. He also, exceeded our expectations on the process to buy a new mattress, it was a pleasure making bussiness with him, thank you Ashton!
Ashton did a great job of helping me find the perfect mattress for me and how I like to sleep. Recommend shopping here.
My wife and I came in looking for a new mattress, Ashton helped us find what works best for both of us!
I never been to a mattress store before, but Ashtons service was awesome! I highly recommend this location! We will return for any further and future mattress needs. Thanks!Mary and Bailey
Roy ONeal is very helpful and knows a lot about beds and helps the best he can.
Very good service. Roy was very nice
Just bought our first mattress as a married couple! Ashton was great at helping my husband and I pick a mattress for our home!
Richard and Adam were helpful and quick! They accommodated our time frame! Thanks!
Ashton at the Bryant Mattress Firm was extremely helpful and I could not be happier. I got a great mattress at a great price with exceptional service.
Homer was able to help us find our new mattress, couldn’t be happier. Great service.
Dustin is awesome!! He will do everything he can to help you out & get the best price!!
Ashton was a great help. Can’t wait to sleep on my new bed!
Great service, really helped find the right mattress for me and took the time to answer all my questions. And I had a lot of questions. Thank you Ashton!
I worked with Christina and she was super helpful with the buying and delivering processes! Would recommend to friends and family
Amazing store I would definitely recommend if you are looking for a new mattress.
Ashton was very helpful and professional. Highly recommended!
Good prices salesman was great,we love it! Thank you so much!
Great mattress at a great price sales person was knowledgeable and friendly didnt try to pressure me into a deal highly recommend visiting them for a new mattress
We had a quick and easy shopping experience! Found a great mattress for a great price!
Found my new mattress. Super excited. Thank you Ashton.!
Very informative sales person. Great products . Timely delivery.
Great shopping experience. Ashton was very helpfull.
Started shopping for a new bed for about a month, came and spoke with Ashton on a Saturday and came back first thing Sunday morning to buy a new mattress from him! He was very informative on all of his mattresses!
Very good customer service. Ashton was very patient and knowledgeable.
Awesome place! Will purchase from again! Great customer service!
Ashton was so very helpful with my Mom. Great place to buy.
Ashton was my sales person today and he was able to give me a good deal on a pillow because he took the time with me. I thank him for that very much.
Ashton was very knowledgeable and very eager to help! Couldnt of been more than a breeze!
Ashton was very helpful and made the selection process very easy. We will be doing business with him again.
Dustin was awesome super friendly definitely a place to gour for new mattress! Will be back!!
Outstanding service! Definitely recommend Mattress Firm for your next mattress purchase.
The man at mattress firm was very kind and able to get what I needed in a timely fashion. I would recommend them to everyone looking to purchase a mattress
Homer our salesman, was very helpful and answered all our questions. Would use Mattress Firm again.
Awesome selection, extremely helpful and knowledgable staff
Great place to buy a mattress. Fair deal and lots of choices.
Great place to shop for pillows and mattresses!
Great store and sales rep super nice
Great place to shop. Love it
Great service! Ashton was very helpful!
Ashton gave us great customer service!
Ashton gave us a great deal.
Ashton was so very helpful, informative, and patient. Thanks, Ashton!
Ashton was great helped find the best mattress at a great deal!!!!
Great place low prices
Great help in finding the right mattress
Awesome customer service great mattress
Great customer service!!
Ashton was great and was very helpful
Excellent customer service.
Great. Ashton was excellent
Friendly people but the prices are high and they dont keep mattresses in stock. They all come from the warehouse.
Awesome place!!! Great deals!!
Great deals!
Awesome deal!!