Incredible store with even more incredible teachers and staff. The people here are always so kind and helpful. I’ve learned so much from Eli in only a few months of lessons. He makes lessons fun and enjoyable. If you need guitar lessons he’s your guy!!

I try to support local. Walked in 20 minutes ago to ask if they had a Shure SM35 headset in stock to buy ($99) Upon entering the guy at counter said he would be right with me as he was ringing someone up. He proceeded to discuss the other locations he worked while I stood there. He chatted with the customer the entire time I was there. Not once did he even ask if there was something specific. A 2-second question. Then there was an employee chatting with 2 guys strumming guitars. I stood there for a few minutes. Ignored. At 301pm i walked in. At 321 I walked out. I will order from Guitar center with free delivery. If my staff did that in my business they would get a warning and if happened again they would be gone. We deal with customers approaching while ringing up orders all the time. Its called multi tasking.

Total scam. School forces you to enter a rental contract with this store and charges you every month even when the kids weren’t in school. I couldn’t even cancel the rental agreement or return the instrument for months during the quarantine because the store was closed but they still charged me. Absolute racket. Despicable thieves swindling parents even during this economic crisis. I’ve emailed the corporation many times and of course was completely ignored. This store has stolen 250 bucks from me. My advice, opt your kids out of music class. It’s a total fraud. An expensive one too.

Very good!

This is an excellent store - great customer service. Able to be patient with many detailed questions and very friendly and helpful even with young children. I would highly recommend.

Place POORLY POORLY POORLY managed. Classes cancelled on a regular basis at the very last minute (we might have ended up with an uncommitted teacher). The staff do not really seem to care about the future of the business itself. It could close tomorrow and they would not care less. At least, this was the impression we got. If you complain, do not expect to be compensated for the time or money lost. They will just come up with an :” I am sorry”, when it is plain to see that they are not sorry at all. They just sit there, chit chat among themselves, and play music. In our scarce three months at the school, we have witnessed many people who pulled out their children from the center due to bad management/awful customer care, classes cancelled. Look for other more SERIOUS (and respectful) music schools.

Exceptional customer service by each associate I have dealt with at this store. Be patient as it may take a few minutes to wait your turn for service, but that is because they spend time with each customer to address their needs. Very polite staff.

I want to share my experience for anyone who has the option to avoid this business moving forward. I cannot say the issue is with the local store, but can say that the company is not well organized and my experience shows that they take their customers for granted.I ordered an item for rent from the corporate web site. The resulting email confirmation indicated A store associate will call you when your rental is ready to be picked up. Please allow 48 hours for processing. When two weeks passed and no call came, I called the toll-free number in the email and was told the item would ship very soon and I could expect a call shortly.After two more weeks, I called again and customer service told me to call the store directly as they should have the item in stock. What?! I have in writing that I should wait for a call, then am told the item is there all along? In the meantime, my daughters music lessons are over and she had no instrument the entire time. The customer service rep informed me that I should have called the store first. Really? You have a corporate web site. You have an email that gets generated with instructions on how to proceed. Now its the customers duty to know your processes, as well as the fact that you provide inaccurate documentation?I call the store and sure enough, I am told they have the item in stock. I explained what happened and was offered an apology. I find apologies without action are meaningless, so asked what he intended to do to make this better for the future. He suggested I speak to a manager at the store. I told him the issue was with the (likely) boilerplate instructions in the email from the corporate web site. He suggested I call them. I explained that I do not work for them, so why should I waste more of my time correcting their issue. They should identify the problem, work to resolve it, and thank me for being so gracious. Unfortunately, that is not how things transpired, which has led me to tell you my story.

Was given a one week estimate on cleaning and refurbishing of an instrument. 5 weeks later, after many calls, it was returned to me. On week 3 they offered to RENT me another instrument. For a company that has the contracts to the local schools, they should be better.

Excellent service, courteous, professional and efficient. I will definitely do more business here.

Got some very helpful staff here.

Just to share my experience to help others. I took in a clarinet to Music and Arts in Broomall last May for a full refurbishment. It was an older, high end, Buffet clarinet that my daughter was going to learn to use in the school band. No one could tell us how long it would take. We ended up getting it back at the beginning of July, only to send it back because one needed a vice to pull it apart. Clerks at the store were sympathetic, but were of no help. They said they would send it back out for repairs and see if the corks could be shaved down. We got it back a month later in the same condition; still could barely take it apart. In a nutshell, we were given a lot of excuses about their repair shop - one technician down, all the rentals coming back at the end of the school year, but no customer service for us, only a crappy loaner clarinet to use. I wonder if we hadnt called them on a weekly basis if our clarinet would still be in the shop? We paid about $375 for what seemed like a few new pads. My daughter also signed up for clarinet lessons, and after 3 lessons, her clarinet teacher, who was great, ended up going on tour. There were no other teachers that my daughter could go to. After several calls to the store about a refund to our credit card for lessons paid in advance, I was finally helped by Joe, who was able to take care of the credit.I am writing this review now, as we just had some of the keys come loose. These keys were never loose to begin with, so we now had to put more money out to fix the clarinet after spending almost $400, and four months in the shop. We took the clarinet to a repairman in Springfield who told us we definitely got hooched! He fixed the clarinet in 4 days, costing us $60. My daughter told me how great it feels to play and sounds so much better. He even fixed the cork issue. At least theres a happy ending to our months of frustration!

This is a great place to shop at I buy my instrument here and I play the flute

Very slow service. First come first serve does not exist here

Very disappointing, they called me 4 weeks after i injured my back to ask if I was still gonna take lesson, after they charged me for the next month👎👎

Was giving wrong information about instruments cable and just cancel a deposit on a guitar amp salesman was being rude and unprofessional about the cancellation

Cutr store

Great place

Friendly place