Good bye ***tury *ink & costly satellite! Xfinity is saving me $100/monthly with way faster 500Mgps as opposed to 10Mgps. Sales people on the phone and at the store were fantastic.The only reason they did not get five stars is because the Customer Service Manager, that I was supposed to leave a voice mail with, never had my customer service representative call me back. But, thats typical Management now days.

I was very disappointed quickly. They had 9 people sitting or standing waiting for their turn to speak with someone. They had 4 service personnel. One was helping a customer and they were together for 20 minutes and counting. Two were with another customer discussing a problem also 20 minutes and counting. The fourth service personnel was on the computer and seemed to be tied up there. Now, maybe they had an unusually high influx of customers for a Saturday morning but I couldnt see sitting around for maybe an hour or two to get to talk to someone. Do they have people on standby for such a situation.

The wait was a little long (more than 10 minutes), but the customer service agent was pleasant and quick. I would recommend this location; just be sure to have something to keep yourself entertained in case the TV program they have on doesnt interest you.

Tiffany was super helpful and so sweet! There was a little wait initially, but they were very quick to get us checked in. We got everything we needed in less than an hour, I definitely recommend this location!!

I must thank Ethan Bates for making my experience at the Xfinity store a five star one! Let’s be super honest here, I don’t know anyone that’s EVER excited about visiting their local cable store. It’s about as exciting as going to the dentist. So with all that said, thank you Ethan for raising the bar on my expectations! Keep up the great work & professionalism!

I went to the Xfinity store on 1560 Shingle Creek Parkway in Brooklyn Center. I appreciated the fast service that Jerald provided to me. But, There was another employee on duty named Tu. He helped me with getting my SIM card problem situated and resolved. He was very kind and very smart. I watched him coach his other team members efficiently at the same time to allow them to better serve me next time. He was fantastic! Tu should def be a district manager.Thank you Xfinity Mobile for you steward service!

Ethan did a great job helping me make some changes to my tv plan and change our cell service to Xfinity.

TIFFANY TIFFANY TIFFANY!!!! I have never had anyone help me like Tiffany did yesterday. She was just so kind and very efficient, knowledgeable, like this girl knows her stuff, patient, amazing multitasker for sure and so genuine and I can go on but I just highly recommended going to her if you ever go to the xfinity store off of Colorado lane in BP! I guarantee that you won’t leave disappointed whatsoever!! Finally someone who works at a phone company that knows and does her job!! Thanks soooo sooo much for being so warm and kind to me and making me feel like I matter!!

I want to give a review to Aleisha Brown at Brooklyn Park store. I went in to discuss the increase in my bill. I have been a customer since 1991.I had discussed my account over the phone first but did not get a good response from the gentleman on the phone. I did not feel I was talked to in a professional manner. And only received $5.00 off my bill.I decided to go into the store. Aleisha spoke to me so kindly, talked to me not at me and was very accommodating. She listened to my concerns completely and was able to get my bill down to a more satisfactory level.You can tell she cares about taking care of her customers by her actions.

Had a great experience. Staff, especially Chloe C was so helpful.

No help at all, went in to the store because my phone calls keep dropping, I have tried everything . I was told in order for me to get a new phone I have to pay $200 for a upgrade or go apple because there’s nothing they can do about it. The worker that supposedly help me walks off and starts talking about a pool she should of bought at Sam’s Club and the other worker just sat on her phone the whole time.

Great service! Great employee!

Poor service for cable... not a friendly company at all.... they will not work for their customers or help us out... glad Im over them and will never go back...

I had a serious problem that I wasnt able to handle over the phone. I went in an got everything taken care of quick an easy. Thanks Dave an Alfredo!

Associate who helped me was so attentive and knowledgeable! She kept me chatting the whole time waiting for the process to be complete, making the time fly by!

If you need help, ask to see Isaiah Brower. No offense to the rest of the store employees. However, we signed up for phone, cable, and cell with him about a year ago. We recently went back to adjust our plan. Isaiah was fantastic the first time and awesome the second. Whatever they’re paying him, it’s not enough. Outstanding top tier service! A+

No waiting, just needed to change out the Internet box.. in and out within 5 mins

The people at the Brooklyn Park office are awesome. If o ly the 800 number was like that.

We upgraded our equipment. We were on and out fairly quickly

Ethan was great! He helped me find a plan that was better for me then what I originally came in wanting let me know all my options and all upfront cost.

Good customer service 👍

Modern store with staff who know what they’re doing or are not afraid to ask if they don’t !

These place is staffed with many people but theyre not in any rush to serve.

You need an appointment to return equipment. Who knew?? Was there for 40 minutes just to return something.

Always friendly and ready to help

Steven S was very helpful today. He listened to each of our concerns and came up with some excellent solutions. Thank you so much Steven!

Ethan got our new Xfinity Mobile account all set up and sorted! Showed us all the options, quick and easy! Great customer service.

Great customer service - quick and easy. Tiffany judge is the best.

Was bad service with individual customer but not generally

Told an attendent I was looking for a secure phone. He then asked me if i was looking at things I shouldnt be, and what I was into. Be careful. Wouldnt recommend bringing family to this location.😰

The customer service rep that helped my mom pick out her new phone was very patient thorough explained all the charges. Definitely would go back to the store.

I had SO much anxiety coming into here thinking I was going to leave not knowing what to do, BUT, Isaiah Brower was EXCEPTIONAL! Went above and beyond, extremely knowledgeable and made sure I left with zero questions. I am confident that it’ll be an easy set up because he helped me get the app on my phone and got it to the point where I just have to click a button when I get home. This gentleman deserves to own this store if he doesn’t already LOL! Thank you so much.

Xfinity is trying really hard to keep cord cutters from bolting away from cable. I was pleased with the service I received here.

Helpful and clean, Tiffany was extremely helpful answering questions yesterday and when we went back and she was not working today Steven S helped us out. Steven helped migrate my wifes Tracphone number to Xfinity and made sure everything worked, was and was very professional.I noticed all employees were wearing masks and store policy seemed to be that they had to wear gloves when handling customers devices as I noticed Steven put a pair on before he opened box with my wifes new phone.

If i could give 0 stars i would. I had a plan for $74 a month. Just for internet. If you dont call and negotiate a new deal with them within twelve months random fees appear. My bill went to $133 a month and they started charging for internet data usage past a certain point. No notifications for the changes in service either. I called their number and got a guy in honduras who said he would speed up my internet with unlimited data and high definition cable for $94 a month. I went to the store to get my new cable box and turns out the guy on the phone lowered my internet speed by almost half and gave me a streaming attachment to stream channels (not cable channels). I expressed my disappointment and anger with what happened and nothing was done to help me. Ended up walking out with upgraded internet and high def local channels for $132 a month. This place is a scam.

Super friendly service

Very good large portions and really fresh good!!

Very pleasant professional service!

A well educated staff ! Exceptionally polite, and extremely helpful ! If anyone needs assistance, or has questions, you need to visit this store ! Keep up the awesome work, professional attitude staff !

$115 a month for wi-fi? The line coming to my house hadnt been touched in over 20 years - with 19 unnecessary splits. Try CenturyLink fiber optic with free install for $65 a month. No contracts. Free modem. But be prepared to wait in line TO GET AN APPOINTMENT TO RETURN YOUR COMCAST MODEM. ONLY TOOK A HALF HOUR. Im so glad to be done with them.

My agent was sooo helpful! He was well versed in all the products I inquired about. He even suggested things to save me $$! Thank you.

I was here for the Xfinity store, as directed by Xfinitys phone support - unable to call the store directly, so had to come in and hope for the best. However, they were unable to address any of the issues I had. Not the storys fault, but it was a waste of a trip.

Hassle free visit... My first and only experience here. Stood in line for under a minute when someone approached me, asked my name, and i was asked to take a seat. Only waited about 5 minutes to be called, the agent who assisted me was friendly and professional. I had my equipment (for my new order) and was out the door in no time. Clean store, great. Easy trip here.

Very clean very knowledgeable guy helped me was able to answer all my questions.

Dont call Xfinity, dont screw with the website. Talk to the people here. This staff is amazing.

Isaiah was very helpful! As I walked in he walked up a greeted me. He was professional and polite! He made sure I left confident with my order complete. I really appreciate him taking care of everything for me. Xfinity never disappoints me! Great service and products

I enjoyed being able to go ahead of others and pay my bill

I dont write reviews but went there yesterday to sign up and buy a new phone. Was dreading the trip but had a wonderful young man that was so helpful. Dont remember his name, possibly Isahi? He had patience and was so sweet. Great experience!!

Great and fast service by the store staff.

I gave this a higher rating because the last time I was in the store the service was a little lacking but that might have been due to Staffing. This time I found adequate Staffing and them calling me from the check-in list in a timely manner which allowed for me to get in and out and yet I found the person providing customer service to have listen to what I had to say about trying to find discounts to lower my bill. I also know that due to call Comcast in any other Media company has to make money they mix and match what you do and dont need so that you have to include one package to get the other package and so on and so forth. In this case my customer service representative was helpful and making sure that I wasnt charged or adding packages or getting stuck with anything that would not allow my bill to get lowered in the next bill cycle. I do like the fact that it has a dual waiting room area a products to play with or a good movie playing keep your attention if you just want to sit and wait. In looking at other customers dealing with their customer service Representatives I found that most people appeared to be satisfied with their interaction and the information provided back to them and so the experience overall was pleasant and appreciated.

Worst company by far. I wanted to switch the account holder from my roommate to myself and in order to do that I needed to get notarized documents filled out. I did all of it to find out that I couldn’t do it, so then I had to start a new account for my house. This cost me and my roommates and extra 20$ a month. After this I was sent a duplicate box and kit after I was given one at the store. I called the company who had no idea they sent me 2, so I told them I would return it, no big deal. I returned the equipment about 2 weeks after receiving it as I work and didn’t not have the time to do so. I drove 10 miles to the closest store, they told me it was all taken care of, I gave the equipment back in the same condition as sent to me- completely unopened. I then received a call at work a week later informing me that I needed to return the equipment- I told them I had done so providing the location and rough time estimate of return. Then I see on my monthly bill I was charged 10$ more for this box.. that I had returned 3 weeks prior. Worst company, no wonder they have the worst reputation in Minnesota . Use literally any other service- they obviously don’t care about there customers, they are disorganized, sneaky, and totally unwilling to help. To be upcharged during covid without even an email is gross, there owner “values customer service” has he ever called his own company? You sit on the phone forever, and once told it’s all ok and good, it’s not, and it’s the same problem over and over again. I’ve been with xfinity now for 2 months, and this is the headache I have received. Just in 2 months. I’m so upset and frustrated. I should be getting a discount for having to take the time out of my day and driving to xfinity (twice) to get this sorted out instead of having to pay more. Just truly awful.

I went in to drop off two existing cable boxes and change my plan to better meet our families needs now that kids are off to college. Worked with a young man named Isiah, he was excellent! Knowledgeable, helpful, professional. As I told him, it was not the normal customer service experience i am used to seeing. Not just at Xfinity but in general.

Walked in to setup new service, easy as pie.

Super service...very nice people!

Awesome new program for cell phones! All we do is pay for the data we use. Such a great deal! The staff was friendly and helpful. There were a few quirks with their computer program but that is to be expected when it is a new program. No complaints here!

I been with Xfinity Comcast before so I like them too they are very nice and they do there job right and well

Had to return some equipment everything went smooth I was in and out in less than 5 minutes

I took my mother here today, she had setup her internet account today. We went to the store in Brooklyn Park on Colorado Lane, checked in, were helped by Isaiah. Isaiah was extremely helpful and explained how to setup her modem. Answered all of our questions, offered us water, was patient, kind, polite, and a very nice young man. Thank you for exceeding our expectations and making our visit pleasant. Thank you, Isaiah, keep doing what youre doing!

I scheduled an appointment online yesterday and even got confirmation for 1pm today. At no time was I informed the store was closed until I arrived. I am disappointed. Scheduling shouldnt be allowed if your closed and customers should be notified of closures via email or phone prior to their appointment.

I had to go to this store to being equipment from my dads house in as he moved out into a nursing home. They made the process painless! It took less than 5 minutes, and they were more than understanding that we didnt have the box for the 2nd TV. Exceeded my expectations!

Worked with a great person but are having a horrible time getting the new cable box to work. The new remote is not talking to the new cable box. Husband has been on chats and the phone for hours. And then they wanted to charge us for their technician to come out and fix their equipment.

10/11/19 around 330pm. Front counter guy needs to brush up on his customer service. Dont be rude to your customers, especially when they are not being rude to you. Get a new job if you hate what you do. Also, dont gossip about your coworker driving a $100k car when customers are in ear shot. A little professionalism would be nice.

Ok service

Patty Yang was great helping me out. Ive added several items to my plan and now I saved over 20 dollars. Not sure how that works but this is great. Thanks for all the help Patty.

David was Extremely helpful and Definitely saved Xfinity from loosing my business

Tiffany was so much help. Seamless experience at this store.

NEVER have liked Comcast/Xfinity; theyre idea of customer service has always severely lacked!! Today was no different! Im make exempt, which means Im NOT required to wear a mask and youre NOT allowed to treat me any different than anyone else!!

Isiah was awesome. He quickly got me started with my new mobile service. He answered all my questions and fixed an earlier problem I had with the modem I was issued at another store. His attitude and energy were amazing. I’d come back here just to work with him. If I had a job opening at my business, I’d hire him.

We were just walking in to buy specific install-it-yourself security camera. They found a way to make it slow like calling for service. We were given a number. The people were courteous and the seating was fine.

I needed to get a new cable box so I stopped in at the Brooklyn Park store at 4pm and was expecting to wait. While I was waiting behind some people at what I thought was the front desk I was approached by a nice pleasant gal asking me if I needed help with anything. I explained that I needed a new cable box and she said she would help me right away at station 12. She escorted me over and swapped out the cable box that I had brought with me. Explained how to hook up the new box, as well as some additional features the new box had.Aleisha Brown was her name. She was very friendly, knowledgeable, and extremely helpful. Plus, I was in and out in able 10 minutes. GREAT SERVICE!!

Quickly moved through the queue, representative was very helpful and knowledgeable. Transferred to Xfinity mobile from Verizon very easily. Straight-forward pricing and billing. Thank you Isaiah

They answered all of my questions and got me set up.

Friendly and fast. I didnt feel like I was waiting at all since they have a big ass screen and a play area that entertain both my kiddos. While I was paying my bill at the machine and by no time was ask at the front desk to have my equipment turned in. The employees were nice and understanding Love it...

No improvement in the way Comcast operates. Call center is worthless and the stores are overwhelmed and short staffed.

Very Polite staff

Great customer service!!

Rude, non responsive, lying, stealing unethical thieves. They will cancel your phone insurance and deny you service when you have issues or need repair. They will then say that you canceled your insurance but provide no proof of this. When you try to leave they will hold your number hostage and the customer service hotline will tell you to go to the stone only for their manager, Alfredo, to tell you that you need to call support and there is nothing they can do

Ashley is awesome! She was so helpful and helped to talk me through all the issues I had. I came in frustrated and left hopeful! Thanks Ashley! If you need anything, make sure to ask for her, she is super helpful!

Two agents held a personal conversation while I was trying to handle my business. When I asked them who I was talking to, they rolled their eyes at each otherSecondly I was told opposite information from my phone conversation on my service resulting in more money. Seems not right. Will try a letter to the cable commission on potential non disclosure of fees and additional charges. HORRIBLE . Ill try the St Louis park store instead with more courteous and knowledgeable staff.

Recently switched from DirecTV to Xfinity TV and Xfinity Mobile. Best customer service I can remember from anywhere or for anything. Wait in store was very short and associate was professional and very knowledgeable.

Try to reach a human being - good luck. Phone call results in voice prompts and an eventual hang up. On line chat says to use the phone or a web link. Xfinity damaged my property, and on line prompts want to reset my router??? Terrible service. Where are the people to help when its needed???

Very friendly staff members. Welcomed immediately and was helped in a relatively quick manner considering how many customers were in there. Very clean and well organized store.

Always busy so you have a long wait to get in just wanted to buy the network extenders they should have one staff that handles the quick buys

Lets be real. They couldnt care any less than they do about anything. Waited in line for HOURS to get a phone they had on display with my daughter. Finally get someone to assist us and were told we dont have any of the phones on display, only iphone 11s. No signage, couldnt even get an answer to a simple do you have this in stock? Were on our 4th cable box, one I just picked up yesterday and it wont even power on. Biggest failure Ive ever experienced . Weve had cable for 6 months and will be canceling ASAP. If your considering calling them G . If you can get to a real person youve gotten further than I ever have

Terrible customer service

Hate this place. Always so busy and new purchases and equipment seem to get first priority over returning equipment. Today lady was very nice though after I explained I just wanted to return something and get to work. Felt bad for everyone waiting though.

9/1/2017 -I had a great experience today. I walked in and signed in on a tablet, as I did another customer commented Hope you have an hour to wait. I figured it could take a long time there were quite a few customers in the store when I entered but I hoped she was not correct. It was about 11:45 am when I signed in. The display screen was not displaying the list of people waiting so we were all just mulling around. With in 20 mins they were calling my name. The customer service person helped me right away and was very fast and pleasant. He asked if I wanted to get the security system and that it would lower our monthly bill, but I declined and he did not press any further. I think he said his name was Marius but I am not sure I am spelling it correctly, but he provided me top notch service! I am so pleased that I was able to get my cable box replaced so easily. Thanks for doing a great job.

Bunch of goofballs that need more training. I get told one thing, then someone else tells me something different. Bottom line I that I got the equipment, researched online to learn how to use it. If the people in the store had better training to teach new customers, it would be really helpful.

Fast but incredibly rude staff. Had to bite my tongue. Asked about the equipment and got the most condescending answer. They are expected to know this stuff. Not the customer. Gosh. Its enough for me to switch. I shouldnt have to risk loosing my cool or have to explain the finer points of customer service to them. No wonder the ratings are terrible. Place looks very nice and clean though. Staff need a raise or proper training!!!

Customer service is fine. Policy and quality of product is awful. Total monopoly. They have you by the short hairs, no doubt. Was paying for 200 megs speed, received 43megs. Switched services because of recent $30 increase in price. Now getting 25 meg for $10 less than was paying for $200. Funny part is, seems to run smooth. Thank God for Sling Tv! Finally a choice!

Immediate, knowledgeable service. In and out with what I wanted with no seasonal waiting. Management had the foresight to plan with adequate staffing. My only complaint, Id love something in between Maple Grove and Rosedale, like Northtown Mall! Lots of carriers located in that three block area, as well as being a commuter hub from downtown businesses. Xfinity would be a great option for mobile service shoppers on the tri city area.

Walked right in at 11:00 am and switched out my modem. I was in and out in less than 10 minutes. I was greeted at the door by a nice young man who directed me to counter number 6 where Lavonte was quick to replace it. I had to ask if I was really good to go. To good to be true that it was that fast.

Very well staffed! No waiting practically. Took care of me very well. The guy was 69 tall😃 .Wow, great job.

Waited a super long time to return equipment. Finally had to leave due to technical issues preventing me from returning the equipment

I came in with my baby in a carseat and 6 year old to return a modem/router combo. The guy got to me right away and got me out within 5 minutes. The place was clean and the people seemed friendly. There was one guy that was definitely taking advantage of this mom and upselling her things she def didnt need but other than that it was good. They have come a long way.

Employees were helpful

Get hear 15 min before they open & get in line. Then u will have no problems. I was 2nd up. I exchanged a bad modem. I was in & out in 3 min !

In store experience aside, nobody has faster internet than Xfinity. I don’t even bother with the store. Usually when a company has a companion app, it’s trash and doesn’t help. Not the XFi app. They are a little pricey, but for reliable internet and immediate help if by chance anything goes wrong, it’s worth it. Let’s say your behind on your bill. Call them and let them know what’s up, and they’ll accept whatever you can give, and keep your service going. I don’t bother with the stores, lines, and waiting. I can just text them from the app, and it’s handled. But the app will tell you if something isn’t plugged in right, or if there is an outage in your area, or even if you just need to pay. Basically, if you can afford to go with Xfinity, I highly recommend you do. You pay a bit more than century link, but the proof is in the download and stream speed.

A young female waited on me ( a Senior Citizen) & showed no consideration for the fact I was older, went thru instructions much too fast for me to understand. The irony is when the cable man came (who was wonderful) told me she gave me wrong box which is why I was w/out cable for a week. Would I go back there? Not unless I was forced to.

The objective of the visit was executed in the least enjoyable way possible. Id never want that level of customer service at my own business. No greeting on entry, no eye contact upon being next in line. Had to ask for receipt and pry it out of the person who helped me if there was any further action necessary on my end. No wonder this place is rated so low.