As usual, this shop never fails to provide. Came in with last-minute kilt needs, because of last minute plans, and my quarantine body, and SUCCESS! The people here are always friendly, and they have some of the best prices and highest quality goods of any shop. And its always better to buy local!
The worst online shopping experience ever! DONT Believe a word from other comments! Put an overseas order on 12 Mar, they only shipped part of the purchase to transit store house. After waiting for 2 weeks, followed up an email ask for update on the remaining purchase item, they said it was now on its way. After another 2 weeks, 9 April emailed to ask for update, no response. Asked them to cancel the order, and provide us a return address, we are even willing to pay for the postal fee returning the package from store house to this seller. No response!!! They just keep mute and pretend they dont receive any inquiry!!! And today, after 6 weeks waiting, we will have to make a choice, either let store house send the unfilled order; or return it to the address of this seller. And we have to choose option 1, and we are 100% sure, even if the package is returned back to them, they will not refund anything!!! DO NOT BUY ANYTHING FROM THIS SHOP!!!!
After almost 4 months, my order STILL isnt right....I ordered a canvas utility kilt from Celtic Croft in May. It arrived very promptly, in about 4 weeks- but it was the wrong style and a full inch+ shorte than ordered. This was mid June. I spoke to Kaurina, the manager/ owner(?), and was assured that the correct product and size would be ordered, and a priority rush for production. 4 weeks later- nothing. Called Kaurina again, and am told she hasnt heard from (no answers to phone or email messages) in over a month. Hes dropped off the face of the planet- but shes still receiving occasional shipmets from him. Afew more weeks go by, call again. They had to re submit my order the first week of August- so it hadnt even been in the que for 10+ weeks.Once it was actually ordered, it arrived in a couple weeks- very promptly. Unfortunately, the kilt maker apparently cannot read a tape measure to save his life- this one, while the right product, is over 2 inches too long. I immediately emailed Kaurina- and silence for over 10 days. Nothing, no response.As an aside, Steve, the guy who answers the phone, has no information, no product knowledge, and no ability to make a decision. Hes an answering service. He also is quick to lose his temper when faced with problems that exceed his ability to address.... Ive NEVER had a service rep scream, literally at the top of his voice, at me over the phone....Summation- the kilt I finally received is of decent quality and materials at the price point. Its fully knife pleated, and well sewn.The service Ive received is completely sub par. No excuse for a seller to offer products from a single source maker she cant even communicate with. No excuse not to have more than one production source. No excuse for the maker to screw up the measurements twice. No excuse for the owner not to respond to being informed of the second error...So, 2 stars for the quality of the product, 0 stars for service and buying experience....
Amazing store. Very authentic, most items are hand made and shipped from Scotland. Good, friendly, customer service. Absolutely worth going back.
Tons of Kilt options with great assistance finding tartans and assorted accessories from jewelry to plaid facemasks...
A beautiful store and very helpful staff. A great experience.
Very welcoming and knowledgeable. A wide selection of not just kilt gear, but celtic culture as well. 100% will be making all of my furture purchases here.
Extremely happy with our purchase. After searching Google for Great kilts we decided on choosing the Celtic Croft after reading the many positive reviews and checking out the fantastic range on their website.After closely following the measuring guidelines the end result was perfect. Would not hesitate to use The Celtic Croft for future purchases.
Fantastic shop for kilts and Scottish regalia and paraphernalia.
So happy with the service and delivery to Australia. We ordered a kilt belt for my 8 year old son, and he is absolutely delighted with it. Thank you and would highly recommend to family and friends.
Super speedy postage (from USA to FNQ Australia), and the quality was superb. The Celtic Belt Buckle was a very sturdy piece of metal which will last for 1000 years! The Rabbit Fur Sporran is a beautiful piece of work.Handy Hint - The Sporran comes with a free Sporran Chain Belt - but its worth paying $20 for the Quality strap as well - (you still get the one that comes free with the Sporran, but the quality leather strap is much better looking, and its always good to have a back up!)Ill shop there again!
Amazing selection of all things Celt, and if they dont have it, they will get it for you! Great proprietors and staff! So blessed to have this shop right in my backyard....figuratively speaking.😏
I recently received my order from the Celtic Croft and was very pleased. My order came quickly and was worth the wait. I was very pleased with the communication from customer service regarding my order of any delays or issues which there wasnt any. My experience with the Celtic Croft prompted me to order another kilt which I am excited to receive.Sorry but I had to settle for a five star review for the Celtic Croft because there werent enough stars to give a proper review. Again thank you so much for your hard work and I appreciate the wonderful experience you offer to your customers.
Everything you could ever want with accessories and all...from the Highest Quality Kilts for Celtic and Gaelic..to music and instruments..to Crests and Swords..THIS Family owned business puts Love into every stitch! Also rents for Weddings and occasions, Truly understanding with All your Needs or Wants! No problem with Special orders..and THEIR WARES..supplied the Highlander series!
When I got married back in 2011, I ordered my first Irish kilt from here and the customer service was fantastic and the service itself was awesome. Now I am ordering items from here and again the customer service is fantastic and they are a really awesome family owned company. If you ever have questions or just want to gab call them up and ask for Janelle if you really need something to be expedited. I am planning on ordering more in the near future! If you want to see how good I look thanks to Celtic Croft, check out the picture below!
This store is amazing! Im currently planning a Scottish theme wedding. Not only do they have my Clans tartan, my entire wedding party is being fitted by them! This is the most knowledgeable and friendly traditional store I have been to!
Very nice people. They have a large variety of great Scottish, Irish and celtic items. Great place to grab a quick gift too.
Weve gotten jewelry, sarongs, and Kilt pins from here before. Recently we ordered two torques from them. Both had to me made from scratch. They made them and have them ready for pickup in a very short amount of time! They look fabulous and are going to make great gifts! Plan on getting kilts from here next year! These guys make quality product at extremely reasonable prices!
I have ordered twice from Celtic Croft. Both times were fantastic. The order was received, processed and shipped very quickly. The staff was beyond helpful, the products were of great quality for the price and my son wears the items with pride. Thank you Celtic Croft for your superior customer service. You have a lifetime customer.
Ordered 1 pair of kilt hose online on January 12, 2019. Just received them on February 27, 2019. They were shipped February 25, 2019 after I had called Celtic Croft on February 22, 2019 to find out where my kilt hose were and why They were still in process. They were not on backorder and were just in process on January 14, 2019. Missed my event over the weekend of February 23 to 24 due to this.I ended up ordering a pair of kilt hose off of Amazon for $20 cheaper. It was the exact same brand and color as the ones I just received from Celtic Croft.Not real happy with my shopping experience with Celtic Croft online. I will not buy from them agin after my order taking more than a month to get to me.Update 3/ 4/ 2019:I never have received any gift certificate when my order finally came or any other time. Never did receive an explanation either. If it was out of stock, why did I not receive a notification about it? Why did I have to call and nobody knew what was going on?
Loved my experience here! Great friendly staff! And a really nice selection of kilts and other wear.
Fantastic Place. Been there lots of times. Always helpful, excellent quality. Ill keep going back for my needs!
My husband ordered me the thistle filigree ring for my birthday. I had wanted one for such a long time. When I got the ring, it wasnt quite what I expected. It was beautiful dont get me wrong, it was just a little smaller than i expected and the detailing wasnt exact on both sides. I contacted the shop and the gentleman called me back after I left a message and he was great! He said they wanted to make it right and fix any issue. So they emailed me a return label postage paid included, for me to send it back so they could better my ring and then return it to me. They were awesome about wanting to resolve the issue and make me happy with my gift. Cant wait to get my ring back. Ill continue to shop with these wonderful people and recommend them to anyone!Update!!! 4-8-19 Just got me ring back from them. Absolutely in love with my ring. These are great people to work with! The detail work is just phenomenal! So very happy to have received such a beautiful piece of jewelry.
Awesome place brought a Sparrons and knife put in kilt hose (long sock) with strip around with flag on
The kilts looked amazing, but the service was quite disorganized. They sent the wrong size kilt at first, and then when we requested a different size they did not let us know it was shipping until it already arrived (we called and emailed several times without getting a response). It arrived the day before the reception -- thank goodness! One of the return labels they provided did not have postage paid, so the rental has been returned to sender (me) and Im awaiting further instructions on how to send it again (sigh).Beware the sizing information on the website. The childrens kilts and shirts had the wrong sizing information on the website, and we ended up ordering a kilt and shirt that were far too small for my wee nephew.The staff I spoke with (a man named Steve) was very nice and accommodating on the phone, but the lack of follow-up communication during such a critical time for me and my wife really soured the experience.EDIT: Downgraded my rating from a 3 to 2, because one of the return labels did not have postage paid and the package was returned to me. Now I have to go to UPS again to ship it back, without so much as an apology from Celtic Croft for wasting my time. Upgraded back to a 3 because Kaurina sent me a nice apology letter. :-)
I always get great service when I stop by the store, the people are very friendly and very helpful. I highly recommend this family owned business. The staff helped my wife and I find just the right Celtic look and we always get comments when ever we wear our kilts.
Love, love, love this company. They sell quality merchandise and the few times Ive had to contact CS, Ive been very pleased (Steve is great!). They are a family-owned and family-run business, so there are a few times theyve been out-of-pocket, but they always tweet when they will be unavailable. Custom orders arrive in the time youd expect (for a custom hand-made order) and the quality of their wool products is second to none. Not sure what negative commenters have dealt with, but Ive placed 6 orders in 2016 so far, including custom orders, and I can say nothing bad about these folks.
Love this place! Ive watched it grow from a business run from the house living room (where, one time, they had a pile of sleeping kittens) to their oversized converted garage /outbuilding, to the current location, and they carry everything you might be able to think of, providing everything from full rental costume, custom kilts and skirts and all accoutrements, flasks, jewelry, books, bagpipes, t-shirts, glassware, shawls, blankets, tin whistles, haggis, brown sauce, CDs and DVDs, you name it. If they dont have it for some reason, they can get it. They also exclusively provide the Outlander tartan. Small showroom, huge inventory (well, its not *all* in inventory, they have suppliers, especially for the custom kilts). They also give very personable and personal service, they work hard, and they do everything to ensure your satisfaction. Theres nothing to dislike here, everything to like. Truly great! Order online, from the catalog, or in store. Im a happy, longtime and continual customer.
Its full of Celtic wonderfulness. Fantastic products and fantastic service.
The 2 gals that helped me get my Kilt were very nice and helpful. They have a wonderful selection of Scottish clothing and many other things! I will be getting my next kilt from there!
The kilt is BEAUTIFUL and the men will certainly look handsome. However, beware TERRIBLE customer service! If you encounter Steven hang up and try to get someone else on the phone. The final FORGOTTEN pieces of my brothers wedding attire arrived the day of the wedding with virtually no apology. Im convinced the four kilts would not have arrived at all if we hadnt contacted them a week before the wedding. Not to mention that they were mailed to the incorrect address and we were lied to by multiple people. Not worth the hassle in my opinion.
Excellent customer service skills. Perfect fit of my new kilt and Jacobite shirt. I also got a sporran, but one of the rivets came apart and have been unable to wear it.
Ordered a specific kilt for our wedding over 8 weeks ago. Our wedding is in two weeks and Celtic Croft just called today to tell us they are not sure they can get the kilt. Why on earth did they wait until two weeks before our wedding to tell us this - they had over 8 weeks to get our order completed. Their staff person answering the phone was rude, argumentative, unprofessional and unkind. He could have cared less that this was the most devastating news to us. Our entire wedding is designed around the Mackenzie Modern Tartan. A substitution is not possible. Our family is Mackenzie, we wear Mackenzie. The entire wedding is designed around the Mackenzie Tartan. Table clothes, sashes, bows, decorations, floral arrangements, etc. Blackwatch and all other kilts will not match - our wedding photos will be ruined.As of right now, I have no idea what we are going to do.
Personal, friendly help. They either have or can get anything you need. Im impressed theyre the exclusive distributor for Outlander gear in the US. Lol... I always end up having a great chat with everybody, no matter whos helping me. This is a wonderful family business.
Amazing service, amazing quality, cant wait to share pictures from our wedding! #2019LoversLaing
Great family run company and one of the few all-inclusive options out there in Celtic gear. They were recently featured on WCCO. Planning a Celtic Wedding? Visit these guys.
I needed an emergency fly plaid made and they had it ready in 45 minutes! Very helpful.
Amazing range of products and great customer service.
The highest quality of products and customer service.
Best Celtic clothing and gear place in the US and its right here in Minnesota. Kilts and kilt rentals and anything else you may need that is Scottish (and some Irish stuff too).
Great selection, prices are right in line with online shops... Knowledgeable and helpful staff.
Amazing. They are always will and ready to help you
Super authentic kilts and apparel. And really kind, knowledgeable staff and owners!
The staff is very enthusiastic and made buying very enjoyable. If you arent sure what you need they are more than happy to help.
Fantastic service, went in for a kilt, quick and painless.
We have ordered online from here several times. In store customer service was even better!
Great customer service any were.
Good service and awesome products.
Horrible customer service. Kilt shipped to wrong address, wrong size finally shipped, still awaiting for ordered size. No call back although was promised call back over half a dozen times
For anything Scottish, this is the place.
Very nice!
Love this shop!
It is a magnificent place, we invite you to visit it, wonderful items are sold, come and discover