Always have great experiences here with Service. Theyre quick if you plan to stay and wait, but will also provide a loaner if you need it!
Awful service. My car was there two weeks, continued to say that my car was next in line every day. Also continued to promise a loaner car that I never got.He gave me a list of repairs totaling over 6,000.00 that were not even necessary. He noted the issues all needed immediate attention. After speaking and sharing my report and videos of the car with another Audi dealer I learned these repairs were not necessary. DO NOT TRUST this dealer.
Totaled my car and found what I wanted here but it got sold before I arrived. However,kayla chase made my car shopping experience unreal!! Literally have never enjoyed the car process until now. She helped find a perfect q7 and worked with me and insurance all week to make sure I got it for the weekend. I willAlways refer people to her and reach out if I ever need another car! Best experience.
I’ve been taking my RS5 sportback here for the past year or so for service and tire swaps and everything has been great. Each time the staff are very friendly and helpful. Especially Jessica, she has outstanding service and I appreciate how she trys to help me in any way she can. For example I had a flat tire and had only scheduled for 1 swap but she said they found another tire with issues and she scheduled another tire for me as part of my initial deductible. So instead of paying twice, she helped me out by grouping them together. Not only Jessica, Tony and Daniel are great service reps as well and have helped me in the past.I’d say my only complaint is that sometimes the wait is longer than expected buts that fine since I don’t mind waiting and looking at the showroom. Especially when theres an R8!Overall if you got an Audi and are in the Boston area, definitely take your ride here for service and maintenance if you aren’t already.
Kayla chase was excellent. Very professional and she made the entire car buying process easy and as stress free as possible. All my questions were answered and she went out of her way to show me various cars and provided all the necessary information so that I could make the best decision for my needs. I appreciate all their patience and professionalism of Kayla chase Thank you Audi of Brookline
I was happy with my recent service at Audi Brookline and support I received from my rep Kervens, thought they took a honest and professional approach to fix a brake issue for my Audi Q7 and not break the bank on another unrelated oil light issue.
Thank you to Kayla Chase and team at Audi Brookline. A pleasure to work with on my new Q5, everything was streamlined. All of my questions were answered upfront over email. I basically came in for my test drive and signed the paperwork! They have a wonderful facility and I would highly recommend them.
Had an amazing experience at Audi Brookline and will definitely be recommending to all my friends and family. Kayla was especially great to work with. So helpful and knowledgeable and made me feel like she really cared about my purchase. She made the entire process so easy and stress free. Great service!
Great Experience! Daniel was very professional and made sure to discuss all of the services my Audi was in need of. He answered the questions I had and explained in detail if I needed any clarifications. While waiting for my car to be service, I was offered water and coffee. My car was returned serviced, and cleaned! I am a happy customer!
Emile was great… responsive, and helpful in my car buying experience.
It was a pleasure working with Felix. He definitely was easy to work, made me feel comfortable and was extremely knowledgeable about the vehicle. I enjoyed my experience and will go back to Audi Brookline if I need anything moving forward.
Outstanding service team was responsive and professional throughout the process of a major repair. Aramayis was a great service advisor and the Master Tech who worked on my vehicle (Demstom) was meticulous and even worked over the weekend to get my car finished. They explained what was going on with my vehicle and gave me options. I never felt like I was being sold something. Spotless facility, cant say enough.
Wow! I had the easiest time at Audi Brookline compared to other locations! Felix handled me with so much care. I felt like a family member there. I told Felix how much I had and what I’m looking for long term. He found the perfect car. I’ve been on the hunt for the perfect car and price, Felix didn’t take more than one day to make me a happy customer! I highly recommend anyone to Audi Brookline visit Felix and Douglas! They took great care of me and understand my dynamics stayed with my budget! So happy to be an Audi driver!
Really unimpressed with this dealership. I got a car in the end so I guess they deserve some credit there, but the salesperson felt inattentive to me, didnt walk me through the process, just threw car keys at me to take for a very short test drive without asking what I liked and didnt like between. They messed up explicit requests I made (gave me new plates when I told them I wanted to transfer my old, and didnt remove a cell phone mount that they said they would). I got a car but definitely will not return
Emile was excellent.. Very courteous answered all my questions and didnt pressure me at all. Gave me a great price on my trade in and went above abs beyond.
Dealing with Chris was a pleasure. He is a true Audi expert having been in the business for over 25 years and is pleasant, accommodating and a great information source on all things Audi. The sales manager, Kayla, is likewise a wonderful representative of this dealership and the brand.
I has a scary light pop up on my Audi A3 so took it in to get it checked out. Parts were needed and the repair was completed. I worked with Daniel who communicated on a daily basis on the order status, repair status and test drive. I strongly recommend Audi Brookline!
Tyler was great to work with. He answered my questions in a satisfactory professional manner. He even assisted me on getting a discounted price on my vehicle!
We leased a Q5 from this dealership, and then bought the car out from the lease after 3 years. I’ll start off by saying, after buying from Mercedes, Tesla, and BMW, this is by and far the worst experience I’ve ever had with a dealership. The lack of respect, care, attention, etc is disgusting. After buying out the lease and spending $5,000 in routine maintenance, we had the car returned dirty and disgusting, even after 2 employees promised to have it cleaned, and then the car broke down 5 miles from the dealership. The first ever problem we ever had with the car, immediately after the only time this dealership touched it. The car itself is amazing- we love Audi. Just don’t buy one from these guys. Go somewhere else.
As a loyal Audi driver for more than 20 years, I have come to expect the Audi Brookline sales and service folks to be the best in the business. We just purchased a 2021 Q8, trading in a Q5 that was a wonderful, reliable car—both sold by Chris Garvin. He’s knowledgeable, attentive, and kind and goes to bat for you. Ask for him!
I just recently purchased my second Audi from this dealership and both experiences have been superb. This second time around, I worked with Jose and he was extremely professional in everything that he did. Would highly recommend!
Dealt with Aramayis in the Service Department related to some warranty repairs on my Q7. Aramayis was very thorough and communicative throughout the process. Managing scheduling, arranging a loaner car, and pickup were all very seamless. For a dealer that sees a significant service volume, it felt like a personalized process and my vehicle was well cared for.
Excellent customer service skills and an amazing time with Jose finding the perfect car. I highly recommend Tim and his team at Audi Brookline.
I went to pick up my vehicle from Service on Monday, July 4th and had not realized the service department was on holiday. Thanks to Steve C, the sales manager, I was able to return the loaner and retrieve my car. Without Steves willingness to go beyond the standard, sorry, service is closed I wouldnt have been able to continue with my weekend plans. He was non judgmental and efficient and I appreciated his help tremendously. Thank you Steven.
Daniel was very great and assisted while my vehicle was in for maintenance and servicing. He answered any and all questions I had after dropping off the car. I would recommend Daniel when going in for servicing.
Excellent service. Accommodated all of my requests. I have had an Audi since 1994 and Audi Brookline is by far the most customer focused.
Audi Brookline has been my shop for four years. Theyve always been great with helping to determine what needs to be done and having a loaner car available. I cant stress this enough; so many dealerships dont have loaners available when theyre needed.
Our car buying experience was a very good one due primarily to the polite and professional customer service we received from Felix M. Felix managed all our needs in a responsive and timely manner. His sales approach made for a stress free purchase. If your considering purchasing from this dealer I would highly recommend Felix.
Great service. Very friendly and make the process of buying a car as painless as possible. Highly recommend!
Great experience at Audi of Brookline! This was the fastest car transaction I’ve ever had. The team was extremely diligent and provided exceptional customer support. Special thanks to Manuel Rios Alers for facilitating it all!
Great service from start to finish! After much research about SUV’s, I thought Audi was the best choice. I had to purchase a car rather quickly and Emile understood what i was looking for and the budget i wanted to stick to. This is my first Audi and I’m looking forward to driving my new car!
Chris was extremely prompt and helpful— he guided me through the process and is a very personable person! He even came in on his day off to ensure I would receive my car the day I bought it. I enjoyed my experience overall working with Chris. Thank you!
Had a good experience at Audi Brookline. Kervens was very familiar with the car and the techs were able to diagnose an issue I was having. They were also able to price match a set of tires and give me a nearly new car as a loaner.
Sold me a brand new, $70k Audi SQ5. Was sold with a bad alignment right off the lot. They told me it was fine and to break it in. At the 10K i asked them to fix it - they confirmed it had a bad alignment, which fixed, but refuse to replace now uneven worn tires. Unbelievably unsafe to drive on highway now. Pulls hard to left. Mechanic pretends it is normal. Have to hire a lemon law layer.
Kervens was very helpful when it came to keeping me updated about my car and the new battery that was being placed. He offered exceptional service that I have not seen or experienced in a very long time and I am grate this location is right up the street from me
Kervens was awesome to deal with! Moved to the city and will definitely be dealing with Audi Brookline for service and my next car :)
Tony and David Gomes in Service were a pleasure to deal with. I had a small list of issues with my car, some under warranty, some not- and the process couldnt have been easier. This is the only local Audi Dealership service department, from Boston to NH, that isnt trying to screw its clients. I know that might seem like a low bar, but just getting treated fairly these days is a 5 star accomplishment. I will definitely service here again.
We recently made a new vehicle purchase at this dealership. Sales Ambassador Mr. Jose Goncalves greeted us upon first entering and was our point contact throughout the process. He even met with us on his day off when it was more convenient for us. Mr. Goncalves took his time explaining things in a clear and concise manner. We would definitely recommend him and Brookline Audi!
The folks there are so nice and helpful. It is really a pleasure to deal with a team that is so competent, keep up the good work! Will be bringing Mazzi to your other location and get work done (another excuse to go to Boston!)Take Care,J & K
Felix is very helpful and willing to help me throughout the process of buying my first car! Very happy to work with him
Kervens is super. Courteous and addresses all issues that are brought to his attention. Kervens is the gold standard of customer service!
Audi of Brookline’s service is fantastic. I have never been treated with such care, enthusiasm and proactive effort. All of their service managers are great. For my last visit a gentlemen with who’s name starts with K helped me out. My car was purchased used online ( not affiliated with this dealer ship) and still under warranty. There has been significant squeezing and crunching sound when going over bumps. They could replicate the sound so the they let me drive with the mechanic to show him the conditions that make it. We had a great conversation about what was causing it and what is typical and not typical with Audi’s. they found a bulletin addressing the issue, fixed it and it sounds great. A day later K. Actually followed up to see how the car sounded and also mentioned another bulletin to potentially help the address the issue with an alignment free of charge. So They offered to do extra work just to make sure it was done right. They clean the car after repairs which is just another level of service I wasn’t expecting. I’ll be thinking twice about going to a local mechanic After warranty runs out due to their quality of service.
Questionable service. Made appointment not honored by dealership (long wait). Great salesperson nice enough to see me waiting, and so let it goAbout to commit, and then back office guy took over 30 mins to provide payment options (cash buyer, tho happy to lease or finance if get car price discount). Walked from the sales desk to his office where he was with my sales agent and another associate and received options in 30 seconds. Disappointed, I left.Following day, went to Audi in Hyannis at 8 am. Immediate greeting, and helpful, knowledgeable staffBought beautiful new car and highly encourage driving a bit further to get great service commensurate to the Audi driving experience
Just purchased a new Q3. Ask for Emile when you go in. He was a pleasure to work with. Total product knowledge easy to work with. I’m completely satisfied with my Q3
Audi Brookline is definitely my go to. Always getting the job done in a timely manner. Prices on repairs reasonable and The fam and I got to experience driving newer model loaner for the week while car was being serviced.
Frank was nothing short of a completely helpful and informative sales rep. Keeping my needs at the forefront of the car buying experience Frank got me into the best lease option for me. I would highly recommend Frank to anyone looking to shop at Audi of Brookline!
We had a great experience working with this Audi dealership. Specifically Silvio Santos and Steven Claudio were working with us at the dealership. And I can’t say enough praise about them. We felt like we were really taken care of and all our concerns and questions were immediately addressed. I was able to get a car exactly the way I wanted at the price I wanted. They met us at every step of the way. Highly recommend! Also the newly renovated area is beautiful and very comfortable.
Daniel Lattin provided efficient and courteous customer service and Louie Arruda has always made my Audi A6 run superbly
Best experience, best location and the best staff! thank you Audi Brookline for the most comfortable smooth buying experience and special thanks to Kayla chase the best sales mananger, for helping me with my new audi s4.
I purchased an S4 from here recently and couldn’t be more pleased with the experience.Tyler was our salesman and Alex was our finance manager. They were both extremely professional, responsive, and knowledgeable. They made sure we were happy with every aspect of the car and the sale.Thank you both for all your help and going the extra mile!
Prompt and efficient services. Communication was not an issue and service was completed in a timely manner...
Very disappointed with my recent experience at @audibrookline. A/C fan not working, dealer had car in shop for 3 days. was initially charged 179.00 to diagnose the problem however shop needed 2 additional hours @ 179.00 per hour to continue to diagnose...537.00 just to diagnose. Pulled car out and brought to local gas station that diagnosed the car in 5 mins no charge. Fixed it, no hassle. Working beautifully now. Expected more from dealer.
Excellent service. Kervens was very knowledgeable and helped me get the most out of my service experience at Audi of Brookline.
I hate writing poor reviews but felt compelled to document a poor experience here in the hopes that helps them change their behavior. We scheduled a test drive for an Audi Etron. We were just handed the keys to the car and told to bring it back in 20-25mins. No explanation of the cars features, unique attributes (EV cars are NOT the same as ICE cars), things to be mindful of - nothing. Ok, fine. My wife and I figured it out, we didnt have a great experience since we werent really familiar with the car or know what to try but at least we got the gist. But our experience only went downhill from there. When we brought the car back, no one was around to help us/talk to us for a while. And when we finally spoke to the sales manager, Kayla, she was extremely rude and condescending. Insinuating that we didnt really know cars and what we want.Well, we know that we want to buy an Audi. And now we know that we DONT want to buy it at Audi Brookline. Thanks Kayla.
I bought a 2018 Audi Q3 from Brookline Audi on April 30, 2018 and had the pleasure of working with Audi Brand Specialist, Theresa Young. She was fabulous to work with! She was very helpful, knowledgeable, patient, and was the opposite of the pushy sales type I had imagined encountering during the car buying process. I would highly recommend visiting Brookline Audi when searching for a new or used car, and would recommend working with Theresa. We love our new car, thank you!
Aramayis from Audi Service in Brookline was a great help to me when I brought my vehicle in for service. He was incredibly helpful and sincerely professional. As a customer it was great to have an Audi associate who meticulously explained everything about the service being performed on the car. Throughout the duration of the service time, he diligently kept us informed about what was going on during the service period.At the end Aramayis requested us to get in touch with him any time following the service with any issues with the car.I truly appreciated his professionalism and care.
I had an excellent experience at this dealership! Right when I walked in Frank took care of us and made us feel welcome. He also got straight to the point without playing games to help us get a great deal. The finance managers and other personnel there were also very friendly. The warranty also wasn’t crazy overpriced like at the bmw dealership. Overall amazing experience!
My appointment was at 9am and it took a while to get the car actually looked at. I had to call several times for updates and the car diagnostic was finally done around 4pm. However, the service team member then went above and beyond to get the car back to me the same day, going to another dealership to get the necessary part since I had a road trip planned for the next day.
Audi Brookline offered me a great service. Daniel Lattin addressed my needs with efficiency and professionalism. He was also very friendly and made sure that the specific services I required were met punctually. I do recommend Audi Brookline.
Worked with Aramayis Grigoryan to get some service done on my car at Audi Brookline. He was personable, explained everything before any work was done and was excellent at communicating while my car was in the shop. Will go back due to good customer service.
Had a great service experience at Audi Brookline thanks to Aramayis Grigoryan. I had an issue due to an incorrect windshield install by my insurance. The whole process was dragged out and kinda frustrating but Aramayis made sure to stay on top of the process. He helped by talking to my insurance company and the glass company who installed the windshield initially. It did take a while but at the end everything went great. Will definitely visit again for future service needs.
Frank was an absolute pleasure to work with. He made the car buying experience easy, quick and enjoyable. I would recommend anyone interested in buying a Audi to go ask for him. Such a genuine NICE guy! Thank you frank!!!!
Felix greeted me as I walked in and well versed on that car I was interested in, no sales pressure and very accommodating. Douglas was just as kind and with a very nice personality. It was a pleasant buying experience at Audi Brookline in Boston.
I had the best experience at Audi Brookline. I leased an Audi Q3 and everything was done within couple of hours. Since my car wasn’t ready on the day I wanted, they delivered it to my house the next day. I recommend Audi Brookline to everyone. They are awesome! Special thank to Felix, the sale representative!
I purchased my Q5 from Audi Brookline in December and have had a terrible experience since receiving my car. My car wasn’t ready for almost 10 days after purchasing, which basically negated my ability to return my car if I wasn’t pleased with it.Both sales and finance were very unclear about everything that was included, specifically from a warranty perspective. Service hasn’t been helpful at all and I’m not sure if it’s like that at all luxury car dealerships, but I feel like I’m getting nickel and dimed for everything.I would not buy another car from them.
Theyre very aggressive about seeking reviews so here it is: they successfully changed my oil.
Aramayis Grigorian was excellent. Super responsive. Very polite. He went above and beyond to ensure a five star experience.
Received service recently from Audi Brookline - oil change, brakes, etc.I was really happy with the service overall. Aramayis was my contact, and I was really happy and impressed by his high level of attention, hospitality, and kindness. In a world where we as customers are “just numbers”, it’s refreshing to be treated not as such. All in all, the vehicle issues were resolved and the cherry on top was me feeling the love and respect, and I thank Aramayis for that.
Excellent, timely service and great advice. Aramayis was super helpful. A first-class auto service experience.
Kervens from Audi Brookline provided a very good service to my Audi A7!
Service was completed in the time frame given, options for additional service needs clearly explained. Loaner car was terrific. Service Advisor Jessica was knowledgeable, helpful, and really pleasant to deal with.Two concerns brought this down to 4 stars - appointment was initially scheduled online via dealer website, but I was not advised of required service that necessitated another appointment; and the used coffee cup (not mine) left in the vehicle when I picked it up.Otherwise very pleased with the service experience. New facility is very nice.
Every time I come to Audi Brookline for any maintenance or even an oil change I get the most professional attention, I wouldn’t go anywhere else, friendly staff, knowledgeable and professional!
It was amazing 👏 the best I loved it, when I finish with my rav4 Ill get another one from Audi Brookline, thanks Tyler for being a nice guy.
The customer service was amazing. The reps were outstanding. Ill definitely go back for future maintenance. The mechanics where very thorough and detailed about the work they did for me.
Awesome service! Really helpful and spelled out exactly what my options are which I really appreciated. Would definitely return for service.
Not really Kervens Noel’s fault but very disappointed in Audi. Brought car in for annual checkup. Although six years old, the A5 has just 11,000 miles on it. This was first off warranty visit. Late afternoon we were told that the car which runs perfectly needed $2500 worth of repairs. Apparently, unseen and unnoticed, this hardly driven automobile has two shock absorbers that both leak. Told you would never see residue from the leak, but we should trust them that this needed to be done immediately. Likewise, a battery with no problems had to be replaced for almost $500. Decided to fix most everything, save for $1500 shocks. Also decided never to buy another Audi.
Kervens was extremely helpful in getting the service process started and personally helped me in the car to navigate a WIFI issue. He was professional, informed and attentive.Thank you Kervens.
Fast and efficient. Staff is super friendly. Shuttle service was anything but a shuttle. I was escorted in a brand new 2021 A6 (great marketing ploy).
Communication was easy, loaner car was hassle-free, everyone was very professional and courteous, well be back!
We had a great experience with Herb Chambers - Emile provided great service from the start, and clearly put in the extra effort for us.
Working with Chris Garvin at Audi Brookline was so easy and enjoyable. He respected our time and our needs and addressed everything very well. He was professional, compassionate and competent in all our interactions. Honest and straightforward. Our experience with Chris was all positive !
Seamless service with staff going the extra mile to ensure peace of mind
Aramayis from Audi Brookline was very warm and welcoming. He went above and beyond for my fiancé and I! We are so thankful.
Silvio and his team are absolutely phenomenal. They go above and beyond to put their client’s experience first. Honest, responsive and helpful. What more could you want in a buying experience!
Aramayis Went above and beyond to help me resolve an issue that D&G Towing created. Multiple people involved along with lots of phone calls and he was on top of everything. I have owned 10 cars and never had such a great service advisor. Aramayis took care of everything from start to finish without me having to worry. If you own an Audi make sure you see him best in the business. Give this man a raise he deserves it without a doubt as he is an asset to Audi Brookline.
Very easy to make a service appointment. Provided an nice Audi loaner vehicle. Very convenient repair estimate and approval system via internet. Service representative Aramayis was very polite. Car was ready earlier than expected. Drop off and pickup was very smooth. Overall a great service experience.
I was very pleased with my experience at Audi Brookline. The new showroom is gorgeous too! They took my car in, did a full assessment, luckily there were only minor repairs needed, and I was out after just 2 hours. The free coffee, WiFi and comfortable (physically distanced chairs) showroom made me not mind being there. Great job Audi Brookline.
Right after picked up the car, their service went to really bad. Just a little thing that needs to be fixed, it’s already been over 2 months and they haven’t solved yet. They basically barely respond after-purchase customer. So one recommendation for future customers: do not fill the Survey right after your purchase. Do it after you’re really ready to give them review.
Kervens was wonderful to work with. Thanks so much!
My wife and I had a great experience with Felix and the rest of the team. He was very knowledgeable and friendly. We are very happy with the car we chose. We would highly recommend Audi Brookline.
Kervens and Audi Brookline were extremely efficient and quick in replacing my tire after I woke up to a flat. Kervens kept in contact throughout the process, and had my car back to me within a few hours.
Great service! Fast too! Thank you Audi Brookline!
A great experience start to finish. Frank is very knowledgeable about the car and was a great help getting me started. My favorite dealership by far
Tyler Hopkins was his usual professional and helpful self, making the process of trading in one car and purchasing the next one seamless and enjoyable.We can’t imagine buying a car from anyone else.
I bought a car from Herb Chambers a few days before Christmas 2020. The process was painful, requiring me to wait in the dealership for hours, make multiple trips to and from the dealership (when they had forgotten to tell me I needed additional items pertaining to the car I was trading in) and overall not making an effort for an enjoyable customer experience. When I was finally given the car (the following day and had to wait additional hours) I purchased to take home there was a missing second key which they said they would ship to me ASAP. It is now April, my phone calls and texts are not being answered or returned and I have yet to receive my key or title. I wish I could, but I would not recommend this dealership to anyone.
The service consultant, Aramayis, did a terrific job of answering my questions and keeping me informed during my recent service a.
We worked with Emile and he was great. It helped that he was very knowledgeable about Audi. He made the whole experience enjoyable and was a pleasure to work worth. I’m excited to join the Audi family!
Excellent experience! I purchased a pre-owned vehicle from Audi Brookline, and it was, by far, the most pleasant car-buying experience Ive ever had. My husband and I arrived 35 minutes before the dealership closed, and Chris Garvin went above and beyond to help us. He was friendly, honest and no-nonsense. We appreciate his knowledge, expertise and willingness to make me feel at ease with my purchase. Both Chris and Alex Fine in the financing dept. stayed 40 minutes after closing to get all the necessary paperwork in order for my purchase.Three days later, I picked up my car. Again, Chris was super helpful! I would definitely recommend Chris and Audi Brookline to others, and I wouldnt hesitate to purchase another vehicle from them.