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Silver Lake Auto & Tire Centers
17495 W Capitol Dr Suite B, Brookfield, WI 53045, United States
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Silver Lake Auto & Tire Centers
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J
Review №1

Excellent customer service. Matt kept me informed and went out of his way to get my truck back as soon as possible. I will continue to go back for vehicle service and would recommend Silver Lake to others.

Je
Review №2

Cant say enough great things about Silver Lake Auto! Best experience Ive had at an auto shop. The manager, Matt and the staff are helpful, knowledgeable and friendly and the service was timely, efficient and thorough. I was at my wits end with my car, taking it from place to place trying to solve an ongoing issue that no one seemed to be able to diagnose. They were able to get me in and provide me with a detailed diagnostic report on my car, which included things that needed immediate attention that the other places missed. It was accessible to me by email and text with notes and pictures from the technician which made it super easy and simple to communicate with them about what they found and they were happy to answer any questions I had. And they give you fresh cookies when you check out!! Doesnt get much better than that. I will be taking my car here from now on. Thanks guys!!

Ma
Review №3

Excellent service.I’m so glad I stopped by here after finding it from AAA approved centers. I am settling down in a new area and wanted to find a good auto shop i can trust near my place. This place is beyond 5 stars. I am going back here for my next auto service.

Mi
Review №4

Going to a mechanic is always scary when something is wrong with your vehicle and you have minimal knowledge about them. Silver Lake Auto was very courteous and thorough, complete with pictures. They laid out what needed to be done immediately and what can wait in non-mechanic terms. They also let us use a courtesy vehicle for a day so I didnt have the hassle of having to shuttle during business hours as well as have transportation to work the next day. They made that process easy and seamless. I had a great experience and would recommend at least getting their opinion, even if you are shopping around.

Re
Review №5

My car was towed to this AAA approved center. I experienced a friendly, competent, courteous, and professional staff from the lady at the desk to the technicians and manager. The diagnosis and subsequent service were right on. They also solved a nonworking radio, which my car dealership said would cost me a significant amount to fix. Silver Lake quickly diagnosed the problem and solved the issue at no additional cost.. I am enjoying my radio and the extra money I saved by their excellent service.Absolutely recommend Silver Lake for you and certainly for all of our upcoming automobile needs..

Iv
Review №6

I originally called Silver Lake Auto & Tire when I tried to start my car one day after work and something just wasn’t right. It was idling really high and frankly, I was afraid to drive it. So, like any other person who may know nothing about cars, I googled the nearest place with the best reputation and, their name came up. And I’m so glad it did. I had them tow my car to their shop that evening and waited nervously the next day to hear back. The next morning, I was messaged all the details complete with pics. They also highlighted what needed to be done urgently and what could wait. Awesome right? Not only are they in a central location but just walking in there, I felt good. Not the usual “out of my element” feel that I get when I’m well, out of my element. I will definitely vouch for their professionalism, their skills and their friendliness. Now, my car drives like new even tho it’s pretty old. This is now my go-to spot. Make it yours too. You’ll be happy you did.

Ri
Review №7

I had tires shipped to Silver Lake from Tire Rack for mounting, balancing and installation on a 2005 Chevy Express AWD. The appointment was made promptly, the work was performed without any issues and they did not attempt to up-sell additional services. That is a big win for me! They did exactly what I asked for with no hassle. Brilliant! I will use their services in the future.

Le
Review №8

My car was down for over two weeks and I called silver lake originally but decided to take my car somewhere else unfortunately on my part regarding my alternator after spending over $700 my truck was still not fixed nor running. I called Silver lake back and that assured me that could fix it even though they saw that my originally issue was still the problem!! Silver lake fixed my car within 24hrs. This is the most professional, friendly and clean automotive place I have ever seen and appreciate them to the fullest I will surely recommending them to all my friends and family.. Thank you thank you I thought my car would never be fix or it would cost more too fix than the actual cost of the car!! Silver lake Brookfield gets five plus stars from me!!!

Ma
Review №9

Great experience! Helpful staff, was able to give me a full diagnostic on the car with pictures and explanations. 10/10 would recommend.

Co
Review №10

I had about $3300 of maintenance done on our Acura RDX and usually I wouldn’t do everything at once. But when I saw how thoroughly they inspected my vehicle, I chose them to do all the work.They even caught things I knew were wrong and needed to get done!The vehicle is great and would definitely recommend to anyone needing work done!Keep up the great work guys!

Le
Review №11

Ive used them twice and would not recommend them to anyone unless they know what theyre paying for. The first time I had my muffler replaced for $543 and a belt for $213. I thought that was too much compared to past replacements but my truck was already there so I decided to pay. They also recommended an electrical diagnostic for one of my brake light. I was told it was not to the bulb which they already tried. God knows how much that was going to cost me. I told them Ill save that for next time. (Back to this later). The second time my truck died on the highway so I had it towed to Silver Lake. I was told that I needed to replace my entire fuel system for $2800......let me say that again $2800! Of course I was stressing having to repair my truck again within two months so I call Toyota to get their estimate of an entire replacement of my fuel system. I was quoted it would be around or under $800....let me say that again....under $800! I told Josh I was going to get it towed back home and I can decide what to do next. Josh calls me back and offer to lower my cost down to around $2000. I insist that I will get it towed and he said hell see what he can do. He calls me back later and told me my truck now starts. All they did was added gas! Its been over a month and no issues...of course I keep the gas tank more than 1/2 full now. Back to my brake light. Today, I decided to change my brake light and guess what.......it works. Be diligent on what youre paying for and call around to compare prices. If it doesnt not make sense, take it somewhere else. Ive learn my lesson and will no longer use their services. I will also not recommend this place to any of my friends and family. No matter how well their customer service is, being honest is more important.

Sa
Review №12

Service went as plannedHaving a loaner made it easier to go to work.

Am
Review №13

Passenger side rear axle/seal was fixed. Serviced it in a very timely manner. However, the bill was $55 higher than the original quote and didnt make me aware until I mentioned it. Disappointed that they didnt honored the original quote.

Cj
Review №14

I needed my vehicle repaired within 2 days for a road trip. Silver Lake got it in, inspected and repaired in about 1 day. Fixed all of my issues and after 1,200 miles its running great!

Ju
Review №15

Ive been taking my car to Silver Lake Auto for several years. I am very impressed with and appreciative of the customer service Ive received from their entire staff. Everyone Ive worked with there has been personable, professional and thorough as theyve addressed my car care needs. The honesty and reliability of Silver Lake Autos staff has given me such peace of mind. They back up their work and their word. I highly recommend them.

Ma
Review №16

Came here for a tire rotation and wheel alignment on my Tesla Model S and was very happy with the result. The pricing seemed reasonable (everything is getting more expensive, now that shops have to do extra calibration for driver-assistance features), the service took about an hour less time than they told me to expect, and most importantly...they didnt change my seat presets. Everyone I talked to was very friendly and very up front about what they would be doing and how much it would cost. I will definitely be coming back to this location for future work.

St
Review №17

Got vehicle in right away n work was completed in a timely manner.

Ma
Review №18

I got a quote here for a rear brakes job. They picked my car up while I was at work but, wanted $450 more than the two other places I got quotes at. I told them this in a survey they sent me and they called me back the next day. They said the reason my quote was $450 more was because they get parts from NAPA auto parts and they offer a life time warranty. I could get my brakes done twice at any other place and still have $120 left over. Good customer service, but they need it because their prices are so high.

Jo
Review №19

Thank you for resolving the issue to my satisfaction. I would have appreciated a more timely resolution, but appreciate it nonetheless.

Ky
Review №20

Great customer service and thorough report! Will certainly be taking my car back here again.

Be
Review №21

Silver Lake Auto did an excellent job with our car! They were very thorough, professional & provided great overall service. We are so glad we brought our car to them! They even washed & vacuumed it! We will bringing our cars back for sure.

De
Review №22

The team at Silver Lake Auto in Brookfield is highly recommended - big step up from the Toyota dealership! Professional, courteous, skilled. I will remain a customer.

Jo
Review №23

Outstanding service. Will visit again.

Vi
Review №24

I was very impressed with Silver Lake Auto. It was my first visit; I now plan to be a repeat customer. They were able to complete the work on my vehicle in my time frame. They were professional, efficient, and courteous.

Ve
Review №25

I have used silver lake several times now and have been extremely satisfied with my service experience. Very nice and knowledgeable staff. Highly recommend them as a trustworthy servicer.

Je
Review №26

My car was towed quickly. The service advisor kept me up to date on the vehicle’s progress. The price for the tow was very reasonable and the work ended up being covered because we had purchased the tire at Silver Lake. When I needed to pick up the car, a shuttle driver was sent to my home to pick me up. An amazing surprise was my car was washed and vacuumed when I picked it up!! And I received cookies at checkout. It was the best flat tire experience ever! Thank you for the great service and care!!

Jo
Review №27

I have used Silver Lake multiple times in the past and they always do a great job. Highly recommend!

Ca
Review №28

Very professional and timely. A joy to work with this company! I have used Silver Lake Auto on Capitol drive several times now and am very impressed with the service and timeliness of repairs. Sarah W in the front office/counter is super awesome and friendly and always strives to give me the best value and recommendations for repairs and spends time shopping for the best value on parts. My vehicle is running great and has passed the emissions test. I will always take my personal and company vehicles to Silver Lake Auto for repairs. Sarah & the team....keep up the great work!! You are my go-to repair shop.

Ke
Review №29

Very good experience. I talked to Amanda, she sent an employee to pick up my vehicle from my job, kept me informed throughout the process. The vehicle inspection they did was awesome, sent photos of all the checks. I work in the IT field and was totally blown away be the technology they use to send updates via text and email. I would definitely recommend them and will use them going forward. Kudos to Amanda and the team.Kevin

cr
Review №30

Great service with my alternator and belt replacement!

Pa
Review №31

Great experience, the entire team was very responsive. I was also shocked to have a loaner car to get to work while they fix my own vehicle. Out of all the tire company’s I have gone to Silver Lake Auto has been the best. Both price and quality of customer service was excellent. I would recommend them over any company.

Be
Review №32

Very professional. Extremely detailed inspection with pictures included! I have never had customer service like this before for any car repair. The whole process I felt like I was in good hands. Amanda was very friendly and helpful!

Ji
Review №33

I started taking my vehicle and additional family vehicles for Service when Silver Lake Auto opened there service doors in Brookfield several years ago. I have since referred my extended family and friends to Silver Lake Auto for there vehicle service needs.In addition we also take our fleet vehicles from my work for service at Silver Lake Auto.To say they are reliable, dependable, honest, and a pleasure to work with, would be just a few of the reasons I use them for my vehicle repairs and maintenance needs.If your looking for reasonable prices for quality service and a service center you can trust, look no further.Silver Lake Auto is the place for all your vehicles needs.A long time satisfied customer from BrookfieldJim

Ni
Review №34

I had an excellent experience with Silver Lake Auto & Tire Centers. I got 4 new tires, and when setting up the appointment and selecting the tires that I wanted they did not try to up sell me. They also performed a complimentary inspection, and I appreciated the fact that they did not pressure me to have the maintenance items done right away. They were very accommodating in regards to getting my car back to me, dropping it off at work at the end of the day. I would highly recommend them!

Ma
Review №35

Very clean, knowledgeable, honest, and professional. They truly took care of me and solved my problem easily where 2 other shops had failed . I was very impressed with the overall experience. I highly recommend!

Tr
Review №36

Another great service from Silver Lake Auto & Tire Center. I dropped my 4Runner off to get a tire patched, and they gave me a loaner for the day so I could get to work! I was updated throughout the day and able to check out the vitals and condition of my truck through their very convenient online dashboard that is updated as they inspect my vehicle...all complimentary services that I have never seen elsewhere.The crew at this shop goes above and beyond to make sure the customer is happy. The warm cookies I received after picking up my vehicle are always a nice treat. Highly recommend giving Tyler, Craig, and their service team a visit!

Qw
Review №37

They are very friendly and they kept all communication lines open. Im satisfied with the service I received

Br
Review №38

I’ve never gotten a more thorough look over on my vehicle and yet didn’t feel pressured or pushed into anything.

su
Review №39

Business does a great job in detailing the service being done through email updates. Same quality job in documenting any work that they suggest be done while priortizing their suggestions.

Je
Review №40

The service at Silver Lake is fantastic. Tyler goes above and beyond to take care of any emergencies. The technicians also put in the extra effort in order to get the job done. I really appreciate the dedication of putting the customer first! Very reliable. I recommend them to everyone!

Ja
Review №41

I keep going to Silverlake auto due to the high level of professionalism of all the customer service representative and mechanics that work there.

Di
Review №42

I was going to give this place one star but I do have to say that the reason why I picked this place was because of how they were letting customers use a rental car while they’re car was being looked at was a plus It was an easy progress coming in and dropping off my car along with getting the rental car for the few days while they looked at my car due to my boyfriend and I having to share my car at the moment. The reason why I brought in my car was so that they could do a safety inspection on everything because I had some concerns with my car that should’ve been done awhile ago. All of which was complimentary besides looking at the ABS which I paid $138 for that to be looked at which I understand because the ABS is difficult to look at. Amanda was super nice and helpful so I do appreciate that also. When they were done inspecting my car, I asked for the prices for everything. I was speechless when they sent me the invoice. They wanted over NINE THOUSAND dollars for everything to be done. That is worth MORE than what I paid for my car. I do understand that includes labor but come on that’s absolutely ridiculous. They wanted $80 JUST to switch the windshield wipers. To compare, when my tie rod broke on one side of my car that only costed me $180 at a different shop and they wanted FIVE HUNDRED dollars for the other side to get done. Another comparison is they wanted $60 to get rid of a part of corrosion on my car battery when I can just get a spray that will do it for me for the price of $6.00. I wanted to get at least the tie rod done and some other things that need to be done but when I got the pricing back I thought it would be absolutely stupid of me to do something like that for the prices I was given. Another reason why I give it two stars is because when I picked my car up for the shop, I noticed that my car sounded worse than when I dropped it off. I gave it a few days thinking maybe it will go away but it hasn’t. My car steering wheel is SO loud when I turn it in whichever direction and that is something that my car has never done. It is also really embarrassing as well. I feel as though I have completely wasted my time and I have had an extremely disappointing experience.

Sh
Review №43

They did a great job of getting my brakes fixed (life time guarantee) and my oil changed in a timely manner and at a good price. There service summary is very complete and will help me keep track of what needs to be done on my car

Ju
Review №44

Thank you so much for your incredible service and professionalism! I have taught Customer Service at the corporate and university level for over 20 years and you are truly World Class on every level. You have created a benchmark in quality that ALL service providers should adopt. Thank you again.

Ti
Review №45

Very clean and professional work

Et
Review №46

Friendly staff great service. Had 4 new tires put on and they gave me 3 quotes to choice from based on performance and cost. They also wrote out the rebate for me and mailed it. Great work at great price.

De
Review №47

Probably the best experience I have ever had at a car repair shop. The personnel were friendly, the manager Tyler was very helpful. From the waiting room to the shop, it was the most emaculate auto shop I have ever seen. Great prices and great turnaround on getting your vehicle back to you. Even the shuttle drivers were awesome. It was great being able to trust my Volvo in their hands! Definitely foreign car certified!!

RJ
Review №48

Straight forward explanations with photos, service done right

Wa
Review №49

When I call the women I spoke with was very nice and scheduled a time for me to bring in my car. From the front door, front desk, waiting room, bathroom and the service garage was spotless. I had a chance to speak with the Manager and he was very nice and professional. It was a great experience going there.

Je
Review №50

Ran into car troubles in the middle of this pandemic and Tyler was so great! He understood I had two young children at home and offered to have someone come pick up the car. Had it fixed within a day and they brought it back to my garage when finished. Can’t thank them enough!!

De
Review №51

I love having an option for the Hybrid issues other than the Dealership. Silver Lake Auto was able to find the issues and take care of it. Unfortunately and of course, I needed the car for my son leaving for college after the holiday weekend and something went wrong with the replacement battery they just put in and he can’t take the car now and I am short a vehicle. I was trying to avoid being careless but as it is holiday weekend we won’t get it fixed in time. I hope they tow it in for free this time-waiting for a call back.

He
Review №52

Always a great experience! Talented and professional staff. Thank you!

ch
Review №53

This is my second visit and I remain impressed. Having a loaner makes my world a lot easier and stress free. They fixed the A/C in my truck that others were not able to fix for years; simply placed a band aid on it and told me various reasons why it would not function each Summer. I now have cold air to keep me comfy!! the estimate was spot on and Tyler was extremely helpful. they also washed my truck as an added bonus. I shall return! thank you!

Pa
Review №54

Silver Lake Auto came to our rescue. We were stranded on 94E. We called them and they were there in 30 minutes. The tow truck driver was very professional. He was polite and personable. Once back at the shop, they were very efficient and helpful. We got a ride home as well. They had our sons truck repaired in 2 days . Any repairs were approved in advance by my husband. I was very impressed by the entire experience. I highly recommend Silver Lake Auto and will call them again if I am in a similar situation.

Pa
Review №55

I have had my cars serviced by this shop several times over the years. Great work at a great price. Tyler and Amanda will go over the top to make sure you are happy with the work they do.

Mi
Review №56

Jeep hasn’t driven this good in years!!! Outstanding service and great value!

Br
Review №57

Tyler took care of everything, and it came in cheaper than the original estimate. The mechanics are first rate also, they do great work. Also was able to use a loaner car, so i didnt have to use a vacation day from work. I have had Silver Lake do several other jobs for me, brakes and new spark plugs and wires. I have an old car, but it runs like new!

An
Review №58

I bring both of my vehicles to Silver Lake exclusively. Easily the best customer service I have received from any Auto Shop. Silver Lake Auto uses technology to the highest and consistently keeps you informed about what is going on with your vehicle. It makes them very trustworthy. Five stars for sure!

St
Review №59

Tyler was great to work with! The staff is very friendly and knowledgeable. I trust them, and know that they will take care of me.

Kr
Review №60

Repaired a tire on our BMW after dealership couldnt find time to get us in. Excellent customer service, appointment the next day, and didnt try to sell me a new tire. This is my third time coming here for various car issues in the past year. Each time has been the same superb service. Highly recommend them!

Na
Review №61

I needed 4 new tires for an SUV and routine maintenance. I worked with Tyler. He is an excellent communicator and keeps you advised of timing, needs, etc. Silver Lake does something I had never seen before: They text you photos of anything the car needs so you can see for yourself and then make the call whether to replace/repair, or not. Very effective tactic when you think about how many times a dealership has sold you something you didnt think you needed. With 4 new tires, they offer an extended warranty on tires and repairs, free rotation for the life of the tire. You must bring the vehicle back within 50 miles of driving so they can ensure wheel torque. I went back after work that day because of the mileage I drive. There was a blizzard and traffic was nasty so I called to say I would try to be there before they close and Tyler stayed open 10 minutes later to wait for me. He could not have been nicer. This tire center undersold all the others in price and offered A+ customer service. I highly recommend.

Ty
Review №62

Amazing service. email updates made it easy to stay updated on progress with my busy work schedule. Nice surprise and delight moments like free cookies and my car being cleaned and vacuum. Will never use another repair shop again!

Ro
Review №63

Always on time. Competitive pricing. Friendly staff.

Je
Review №64

Awesome service. Also up to date on technology. Once car is looked over they give a detailed report on what your car needs and the urgency of the repair. I actually trust these guys. ;). Also the fresh cookies don’t hurt!

Ma
Review №65

Had a headlight out, they were able to get me in and out in 10 min. So convenient. Definitely coming back here

Ca
Review №66

Always great service.

Ch
Review №67

Very clean and pleasant business. Felt nice to hang out. Staff was excellent and went the extra mile to assure my vehicle was good to go. Thank you. Highly recommend

Le
Review №68

Always great service, never tried to oversell me. I took my van in with transmission problems fearing the worst. Silver Lake diagnosed it and found it was only a bad connector. Fixed and back on the road in a day for a fair price. Honest, professional, and punctual.

Ku
Review №69

They did a great job. They didnt take advantage of me in areas where they could have said things were in worst case then they really were. I will use them again in the future and would recommend them to anyone who doesnt want the car dealer mark up.Kurt

Ju
Review №70

I was very pleased with their service. The software presentation of the inspection and needed maintenance needed was very helpful with color coding for the most serious items clearly presented. The work was completed on time at the cost quoted. I would recommend them to anyone looking for prompt thorough service.

Ri
Review №71

They did an awesome job getting my car back quickly at a great value!

La
Review №72

Silver Lake has consistently delivered quality repairs for the price quoted. On time and professional.

R
Review №73

Complete and total rip off.

Se
Review №74

I very recently had an issue with silver lake auto and left a negative review. I left the review not 2 days ago and they IMMEDIATELY got back to me and we settled the matter much to my satisfaction. Its something that Ive never experienced when dealing with an issue with an establishment where I didnt feel completely satisfied. Thank you to Tyler Peartree and Silver Lake for hearing my concerns and addressing them. I would recommend them for this reason alone.

Li
Review №75

Can’t speak highly enough about about Silver Lake! I bought four tires from the Brookfield location. Response time, customer service, knowledge, clean, attractive waiting area were all impeccable. Highly recommend!!

Ga
Review №76

My car was delivered to the property at around 8:30 pm by the AAA tow truck after a breakdown on I-94. I received an acknowledgement call first thing next day and another call a little later with the diagnosis. The work had to be split between 2 days as parts were ordered. I was given a loaner car so I could get home to Madison. Everything was completed as promised. Staff were all friendly and professional. Its a good shop.

Ha
Review №77

I took my car in to the Brookfield location after it broke down a couple weeks ago. Told them I had no idea what was wrong, explained what happened, and trusted them to fix it. Paid $1,400 all said and done, just for the exact same problem to cause a breakdown in Chicago less than a week after getting the vehicle back. When I called to ask if they would stand by their work, all I got was that if I found a shop in Chicago to do ANOTHER repair, maybe that shop would be able to warranty out the parts Silver Lake installed. Meanwhile, I’ve had to spend hundreds on car rentals, etc. as I live in Wisconsin and have had to run back and forth between Milwaukee and Chicago dealing with the second breakdown. I hope my experience is the exception, but I will never take a vehicle back to these folks.

Je
Review №78

I have been taking my companys vehicles here for over a year now. There team is very responsive to our needs and always provide us with quality work. I would highly recommend

Ke
Review №79

I must admit, I was not aware of the company and even its location in Brookfield. But my experience although painful in the pocket (extremely fair price), was outstanding Tyler was so kind hearted and they even drove me to my location in Brookfield. Tyler actually saved me a nice chunk of money from the original estimate. I will go back again, very clean inside, very nice waiting area. Seriously, I say the above as a person who recognizes outstanding service which nowadays is rare.

Ba
Review №80

Was in a pinch with a work truck. They thought they would have it done in 3 days due to the scarcity of the part needed. I stressed the importance of having the truck back asap. I had it back the next day and the repair was cheaper than the original quote. I cannot say enough good things about them. They came through when it mattered most.

Pa
Review №81

I was in search of a good reputable mechanic to service my Lexus CT Hybrid and came across Silver Lake online. They were awesome! I was treated better than I was at the Lexus dealer for a fraction of the cost! Ill definitely be back for all my routine service!!!

Jo
Review №82

Always trustworthy, taking care if problems the way professional mechanics should. Very friendly staff who are knowledgeable and helpful. Got two new tires right before the winter season when everyone else was booked out. Took no time at all. Went back for some error codes on my import mini cooper as no one else could fix the airbag issue. Silver lake did in 15 min, amazing.Reccomend 100% for all your car needs. We will be going here from now on.

Mi
Review №83

I took my car to another very good garage that said the work needed was not something they wanted to do. I took it to Silver Lake and they said they had done similar work in the past but not on a Miata, but it should not be a problem. Not only did they fix the problem promptly, but since I bought the car used, they did a complete analysis of the work that had been done, or I should say, not done since the car was new. None of it was mandatory, but due to the age and mileage of the vehicle, I felt their great analysis was a huge bonus for helping me to prevent future problems. I highly recommend this garage and they are very easy to work with.

Lo
Review №84

Everyone is very polite and professional. There is a clean and comfortable waiting area, and I observed friendly and helpful service and assistance to others as I waited for my service to be completed.

Jo
Review №85

First time at Silver Lake Auto, and it will not be the last. Very good experience. Highly recommended.

Mi
Review №86

Very friendly! Great location and excellent service!! They will keep you updated throughout the repair process. Cant say enough good things about this place!!!!!!

Ke
Review №87

I had taken my Ford F250 to another shop and they were unable to solve my problem. Silver Lake Auto had it figured out and fixed the same day! Great service I highly recommend.

Be
Review №88

Dan, Darren and the crew at Silverlake are top notch. There is no place better in Oconomowoc to take your vehicle for service.

Ni
Review №89

I brought in my 2007 Chevy Silverado for a wheel bearing replacement. I was told that a very detailed inspection would be conducted prior to any quotes or maintenance. I figured it was the usual 23 point inspection where, in my honest opinion, they check a few grease zerts and kick the tires. Then print out a sheet that says what they think youll need. This is not at all the case at this shop.I was offered a complimentary vehicle as the inspection was being performed. Then I was given a call sometime later to check my email for my inspection results. What I opened up seemed like something I would use in my aircraft maintenance career. It was a fully diagnostic of my truck. Complete with pictures, videos, highlighted sections, explanations of current issues, which are color coded green, yellow and red, referencing good, cautionary and immediate action respectively. Links are also provided to show what the maintenance action is required and what exactly will be performed and replaced. There is a multitude of information on the diagnostic and Im sure Im missing some information that was provided.Furthermore, they include a picture of the mechanic that will be performing the work. Once the maintenance actions required, or requested, are agreed upon you are able to watch a progress bar through another link provided.This is by far the best shop I have ever had the pleasure of working with. It eliminates all questions regarding what is necessary and what is not. Instead of asking why certain things are bad, they show it to you in detail rather than just saying it needs replacing.I will continue to utilize this shop for any and all maintenance that I can not perform myself.Truly exceptional. Thank you.

St
Review №90

Amanda was great to work with and technicians did excellent work!

Sa
Review №91

When you truly care about your vehicle and are picky about where you take it to be services, Silver Lake is the place, hands down, no question about it. Skilled, friendly and professional staff. I will never take my personal vehicles or work vehicles anyplace else. 10 out of 10.

Ke
Review №92

Car decided to start running on 2 of 4 cyl, middle of snow storm, very prompt tow back home 12 miles. Thank you so much!

Pa
Review №93

Outstanding service! I will return. They were very accommodating and informative. Will return again. A+++++++

Da
Review №94

Quick and friendly service. They were honest and thorough.

Pa
Review №95

Great job getting maintenance done! Thx

Ni
Review №96

Great service!! I arrived without an appointment and they were able to help quickly and effectively with my car troubles.

Mi
Review №97

They know their stuff. Fair honest and timely. Will not take babydoll (car) anywhere else.

Se
Review №98

Excellent professional service with great attention to detail. Ive told my family members about my experience and how much better my car is performing.

ja
Review №99

Took my wifes car there after her freebies from the dealership ran out. The dealership always seemed to make a lot of unnecessary recommendations, not the case at Silver Lake Auto. They are honest and will only recommend service that is needed.

Ja
Review №100

Quick service. Needed to replace both cabin abd engine air filters. Asked first, and had both in stock. Cookies too!

Information
59 Photos
100 Comments
4.9 Rating
  • Address:17495 W Capitol Dr Suite B, Brookfield, WI 53045, United States
  • Site:https://silverlakeauto.com/brookfield/
  • Phone:+1 262-804-9969
Categories
  • Auto repair shop
  • Brake shop
  • Car inspection station
  • Car repair and maintenance
  • Mechanic
  • Oil change service
  • Smog inspection station
  • Tire shop
  • Towing service
  • Transmission shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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