Outstanding Dealership.I arrived later to get my oil changed. They cheerfully serviced my Jeep Wrangler. The Service was very clean and orderly. The showroom and waiting room were friendly and comfortable. I will always have Spitzer CDJR Cleveland service my Jeep Wrangler!

Anthony Nemi was my sales person. He was very professional and straight to the point. He covered all my questions and had all the answers. He was not over pushy and asked me what I wanted, then found the truck I was looking for. Easy to deal with and left in my new truck in about two and a half hours. Highly recommended!!!

My dog is exhausted from all the loving she received during my oil change appointment today. (Or maybe it was the pile of dog biscuits she accumulated at check-in). Every staff person who walked by us in the waiting area was friendly and attentive, complimenting her and even playing with her. You can see from the photos that she was really lavished 😊.Great place!

Had to have a few parts replaced in my van, and Tayler made sure that everything went smoothly with my warranty I had in place and was able to get everything done in less than a couple weeks. I appreciate the great service that was provided and look forward to returning (when necessary!) to have any further work done or care!

Todd, the service manager, was amazing! I needed my tail light replaced and he was able to replace it quickly and professionally. He had excellent customer service and I would recommend anyone needing service to go see him! Thank you Todd and the team at Jeep!

Darrell Leibe and Zach Ruda were very helpful in my purchase of a new Ram 1500 Truck. They were both knowledgeable and were able to answer any questions I had, making it easy to decide what features, Trim package, and Cab size were the right fit for me. Overall I could not be happier with my new truck.

I had a flat tire on my Jeep on a Saturday morning and I didnt have a tool to remove lug lock from my tire. The Service Manager, Todd Pastva drove out to assist me when his shift was finished which was over and above service. From there, Mike finished the work at the dealership and was very fair with pricing. Well done service team!

Ask for Anthony Nemi. He was great to work with, easy going, not pushy at all. Simply listened to my needs and delivered what I needed. Smooth car buying experience.

It was a pleasure working with Joel Wilson. He made sure I was comfortable with every decision made. Thank you for your patience and I love my 2021 Grand Cherokee! Birthday gift to me.

Amazing service at the service department! Richard (Service Manager) and his tech fixed a problem Ive had with my 2020 RAM since the day I purchased it. My RAM was purchased at North Olmsted CDJR in Sept 2020 and one year later they basically told me there is nothing they could do. Richard took care of my vehicle and provided 5 star service at every step! Spitzer CDJR Cleveland will be my dealer moving forward. Thank you

Had a great easy experience everybody was easy to work with very nice and cordial. Adam Black was awesome, and Zack he was very helpful on showing me the options on the jeep.

Fantastic low pressure buying experience. Truly enjoyed the process and my time with Anthony Nemi. Got a great deal on a great vehicle. Thanks again.

Driving to Ohio the AC died in my 2014 minivan. Hundreds of miles from home with near 90 degree temperatures forecast, I knew I couldnt wait until I returned to get it fixed. Tried several Cleveland area Chrysler dealerships and none had available appointments, but Spitzer was able to take me the next day AND they had the part my vehicle needed. Timothy Carolin did brilliant work and the van was done the same day and even an hour earlier than expected. My family and I are grateful and cool. Thanks Spitzer and Timothy Carolin!

Had a great experience when I brought my Ram truck in for some warranty work. Richard made sure that everything was correct and kept me updated as I waited. He was very cordial and knowledgeable. Will definitely take my truck back when service is required.

Richard at Spitzer understands the foundation of great customer service. To me, that is someone who makes you feel heard and seen. I was quite impressed with him and the team at Spitzer Brookpark Road in Cleveland. Went above what was asked and I highly recommend Spitzer and Richard.

Cecily meacher was an AWESOME sales person…I initially went in just to look around & ended up leaving with a brand new compass🙂highly recommend going to see Cecily

I had a fantastic experience in selling my 2020 F150 Raptor to Spitzer family of Dealership - Chrysler Dodge Jeep Ram. Specifically Zachary Ruda reached out to me via my listing. He was Very polite and honest, In assuring his dealership would give me close to my asking price and not play games or waste my time by trying to low-ball me. The deal process took less than 30 minutes and was actually enjoyable! Zack and his management team were very professional and fair! I highly recommend them whether buying or selling! They are Great honest people!

I have been buying vehicles from Spitzer for decades now, used and new. It seems like my next buying experience is better than my previous ones. This dealership makes you feel like family. Never any pressure, always work with you to get the best possible deal. From management to salesman to porter, they show me ultimate respect and in turn they have earned my respect. Heck, they even put up with my corny humor. I highly recommend this dealership, top to bottom. In the future, when I get tired of my beautiful new Ram 1500, I know where I will go for my next purchase.

I worked with Cesily, and she was the absolute best! So easy to talk to and to work with! I gave her a number I wanted and she never tried to go to anything higher, she stayed right there the whole time. I was in and out with a new purchase within just a couple hours. I highly recommend this store and more importantly I highly recommend Cesily as your sales person!

Horrible service and extremely unprofessional. We paid cash for a new Jeep Gladiator and staff told us that they would deliver our car personally due to our car breaking down. First we were told we would get it 6:00pm Saturday, they brought it but “ forgot the key”. They promised it to us Sunday by 2:30pm at the latest. Then communicated with us until 5:00pm Sunday each time stating “ I’m just finishing things up and then I’m on my way” . We even received a call from them during this time asking if we would like to sell our Jeep to ANOTHER CUSTOMER INTERESTED IN IT. When we said no, they stopped answering our calls. We then spoke to a manager, who told us the soonest they are willing to get the vehicle to us is TUESDAY. No apology, no empathy, just blunt and careless. Don’t recommend them. My husband was about to buy another vehicle from them but after this experience we will be going elsewhere.

Tino was very helpful! I recommend him if you visit Spitzer !

Cecily was great help, she was very friendly and patient while clearly explaining all the features that the vehicle I was interested in had and helped me secure the vehicle. Highly recommend stopping in and asking for her, she will make sure you are taken care of.

I have gotten almost all of my vehicles here. The team at spitzer CDJM is patient, friendly, and accommodating. Salesman randy goes above and beyond for his customers and shows nothing but great hospitality. Thank you to the guys here to make car buying easy and stress free! 10/10 recommend.

Overall My 2019 Jeep Cherokee drives nice very comfortable but Im having repeated issues especially for a 2019 low miles. I cannot keep putting money into the problem over and over and the problem is still not fixed dealership told me I stalled because I was 1 quart of oil low. Then same problem then next visit was PCM update. Same problem when I slow down the vehicle hesitates and stalls at time especially in the middle of intersection! Very dangerous only wish someone would know what it would be..

If I could give a zero I would. I saw a SUV advertisement online without a price and I asked for the price. Bob Paradise responded with VERY HIGH PRESSURE texts. He said that price was irrelevant. I said that it was the most important. So if you are interested in a vehicle expect VERY HIGH PRESSURE SALESFORCE. Think timeshare sales. I thought that these tactics were obsolete. Just purchased a Toyota RAV 4 delightful experience. Not our first rodeo. Buyers beware.

Richard Carver was very professional, polite, helpful and also very friendly and easy to talk to. He explained the work that would be done. He told me how long it would take and that he would come and get me when it was done. It was a very good experience.

The service “advisor” TODD Pastva plus 2 of the mechanics around stated that my car is not “safe to drive on the freeway” because the “Rear sub frame is rusted/rotted” After a $150 diagnose, they provided me with a fun invoice of $7720 for estimated repairs!I I took the car to 3 different mechanics for diagnose including another Chrysler and Jeep dealership where they quoted me $2800 for repairs. None of the mechanics have stated that the Rear sub frame has to be replaced, but according to Spitzer mechanics “it won’t hold long”.. LADIES BE CAREFUL here, they clearly wanted to take full advantage of my situation.

This is my familys 7th car from spitzer and every time we have had wonderful service from doors being held open to Adam being on top of things to Tony nemi being our outstanding sales rep every time! The financial dept worked late for us after hours when time ran out we had nothing but amazing service from everyone in the dept ! thank you guys for my 2021 grad Cherokee !!!! I LOVE IT

This place is the shadiest place Ive ever been to, I was given a payment amount signed paperwork saying what my payment amount was, when to go make my first payment and it was higher, come to find out Sean had copied and pasted my signature on paperwork, that was never given to me on the usb drive with my paperwork. Beware they are shadie

Had a great experience at Spitzer. Joel Wilson was very informative and made the entire car buying process a breeze. I highly recommend this dealership.

This used to be a good dealership not so much anymore bought a 2015 ram from my usual salesmen took it for a ride noticed a little wobble he said dont worry well take care of it it has a warranty so took his word bought the truck went to drive home on the highway felt like the truck was coming apart took it to the dealership they said it was tires and that they werent responsible for them so basically go f yourself.Im angry I leave go buy $800 worth of tires not the problem contact them no calls back nothing so I have a $30,000 truck I cant drive on the highway so beware of this dealership not an honest sales team. I will be contacting the attorney General and my attorney. Loyal customer for 10 years bought 4 vehicles

Zero stars!!!customer service non-existent. 15min diagnostic work that consisted of visual inspection: lock mechanism fuel tank door, water in taillight, exhaust leak (broken bolt at cat.) = 154.00 just to be told not covered under the warranty they sold me.BTW-all of the above issues I informed them about prior to there diagnostic inspectionlong discussion with service manager, unfortunately no help. I would have been satisfied with a compromise on the charges. I do not expect someone to work for freegreat work guys you lost my business and referrals, sorry Darryl ( sales manager)5/20/21 addendumapparently my recent review require some clarification. I was referred to the above mentioned salesperson. However, he was unavailable.wow look at all the great reviews, should of done my homework

Spitzer completed a radio/compass issue I had by replacing the radio and antenna base. So far it seems to be fixed. Took 2 visits because parts had to be ordered. RICHARD CARVER was great at keeping me notified. CHRIS in scheduling was also very helpful.

I was impressed with my Sales person Cecily Meacher. She listened to what I wanted and brought me a Jeep that was beyond my expectations. I wanted a Grand Cherokee but I really really love the Cherokee I ended up. Would recommend Spitzer to everyone.

Randall Milton at Spitzer in Brook Park was very patient and helpful during my truck purchase. I have been wanting a full-size pickup truck for some time and had looked at several brands and models. Randy listened to me and took notes on what were the most important features I was looking for as well as what my budget looked like. He showed me several vehicles and helped me select the right one for my budget. When I had made my choice, he helped me understand all the features. I love my Ram 1500 Night Edition. While I plan to drive it for years to come, when I am looking for my next truck or if I know of somebody who is looking for any vehicle, Randy and Spitzer will be tops on my list. I did not have at all the same experience at other dealerships that I visited.

PLEASE READ!! I had a great experience this passed weekend at this dealership. This is the second time I have bought a car from this dealership and I can say that this time it was so painless it was breathtaking. I had a great experience with Jesus, Jorge and Phillip. When I say they work as a team to provide the best experience in car buying history. I will definitely be back and would recommend this place to everyone I know!! They definitely made me feel very comfortable when I was super nervous!

Casual NON-rushed, NOT pressured PLEASANT buying experience salesman NICK MASA very knowledgable about all vehicles I considered and the differences between them . One of many satisfying family buying experiences at SPITZER cjdr Angela Rossi

Great customer service ask for Richard Carver he is dependable reliable and knows his business!

Ive always had a problem getting exactly what i want in a vehicle and Cecily made it possible. I wouldnt want anyone else next time i go to a dealer. She was patient and understanding with what i want and got me into the perfect truck ive always wanted. Definitely will recommend everyone to stop in and visit Cecily for there next vehicle.

Steve Donat and Zach Phelps are the best this was the easiest place to purchase a car. They really went out of there way to make sure I was happy. I cant say enough about my experience.

I can’t say enough about this service department. I have had my truck in & out of another dealership for three months for the same issue. My 2 year old truck was leaking oil all over my driveway. Every time I took it in to them, they sent me home telling me they were waiting on ordered hoses. I decided to try Spitzer and Ed Biro listened to me. He had my parts picked up and my truck repaired within 2 hours. Ed and his team will be my choice for now on. Spitzer delivers quality repair work!

Had a great experience here! Third time buying a vehicle with Spritzer, and once again got a phenomenal deal. Great group of folks who are always willing to help you!

Best service department out there!! Ed and his crew have been working on my car for years and do nothing but great work and in a timely manner. Thank you for being a great team to work with!!

Cecily Meacher was an awesome car sales person! She was extremely friendly and very realistic. I would completely recommend going to her.

I recently leased a Jeep Grand Cherokee from Cecily Meacher at Spitzer Dodge Jeep Ram in Cleveland. I have to say, it was the most pleasant car buying experience I have ever had. Cecily was outstanding! She was very knowledgeable, helpful and went the extra mile for us. I would highly recommend asking for her if you are interested in buying/leasing at Spitzer.

I went to several dealerships in my hunt for a truck and this was the best by far. From start to finish and even in between Cecily assisted and advocated for me and what I wanted! Everyone was super nice and friendly. I will definitely be going back here for my next truck!

Wasnt sure about purchasing a car at the time. Was introduced to Tony Nemi. Tony was very helpful going through the pros and cons of buying new or used. I never felt pressured and we worked out a deal that worked with everything that I was looking for.

Very expensive service there. Not recommend that place. They charged me $700 for change oil, oil filter and two diesel fuel filters. It took them 4 hours. Two more hours they did back door repair for me. So, i was waiting 6 hours:((Never seen that price like they have and looks like they just keep the car as long as they can to charge more for labors. Very disappointed. Not recommend.

The service department at Spitzer Motor City is excellent. They have fixed my car twice and were very knowledgeable, courteous and made sure I had a way to and from work!. They replaced two of the computers in my car which is not an easy repair and they made sure it was covered under the warranty I have before they started. They did all the leg work dealing with the warranty company and made the whole experience seem less and path o free. I would definitely recommend their service department to everyone.

Darrell Liebe was informative, nice, and extremely helpful. I would recommend him to anyone interested in purchasing a car.

Richard Carver was very good at taking care of my needs he went over and beyound for me i can say this about him this was my second visit in a month and he took care of me both time if you want good customer service you better ask for him in my book he is batting a thousland

Tayler Wenmoth was great to work with. Very pleasant and personable. The only reason I didnt give my experience 5-stars is because the process took too long. I was there for nearly 6 hours which was completely unexpected. I wish they would find a way to make the car buying process virtual or partly virtual.

I would give their service department 4.5 stars if that were an option. We had extensive maintenance service performed on our 6-year-old Grand Caravan, and the service advisor (Mike Lanzalaco) did a terrific job of ensuring that he got as much of it as possible covered under the extended service warranty we had purchased when we bought the vehicle, saving us over $3,000 in the process. Chryslers internal requirements for verifying and approving extended warranty work led to some delays in completing the repairs, but Mike kept me well informed throughout the process and did a good job of explaining the options and keeping my expectations realistic. I cant make this a 5-star rating, as we have had to return the vehicle to Spitzer on two occasions for minor corrections of glitches that developed from the original maintenance service; however, Mike ensured that both of these issues were corrected with same-day service at no charge to us. I appreciate their readiness to stand behind their work.

Snuck into my loan a $4,200 extended warranty on a brand new truck that is already covered by the manufacturers warranty. When I went back to dispute the charge they had told me that in order to get my loan I had to get a extended warranty. When I contact my financial institution they have never heard of this practice and advised me I do not need an extended warranty to qualify for a loan. In the dealerships fine print it says you cannot cancel the extended warranty. I find this very deceptive and borderline fraud. Additionally, I was charged for Window Etching where-in they engraved the VIN number into each window as if this is some how going to help prevent the theft of my vehicle. After tinting my windows, this number is no longer visible.UPDATE: After months of some back & forth, I was able to finally get a refund for my extended warranty.

I initially had a bad experience with a Advisor when I bought my vehicle in for maintenance. I asked to speak with a supervisor and Todd got on the phone and immediately apologized for my experience. He explained the situation and sent a car to pick me up. When I got there he took care of me and again apologize for the miss communication. I appreciated his level of customer service and for making the situation right. Thanks Todd! He was very pleasant and nice to work with.

First time purchasing a car through a dealership. I was certainly anxious about the buying process as I have never had to finance a vehicle, but the staff at Spitzer Motor City was very helpful and not overwhelmingly pushy to get me into a vehicle. Joel Wilson aka Clearwater Joel aka Tornado Joel is one of the salesman to see. I must have visited him 10 times before actually leaving the lot with a vehicle, and he was always patient and respectful with my indecisiveness. The finance manager (John from Champion, OH), got me the best possible rate, and was very thorough in explaining all of the documents I had to sign; side note he has a voice that would give Morgan Freeman & Johnny Cash a run for their money. Also, the Spitzer Shield makes buying a car from them a no brainer! Thank you Spitzer Motor City!!!

Zach Phelps helped me purchase my Jeep Compass. Zach was nice, helpful and knowledgeable about cars. There was no pressure. I also brought my Dodge Dart from them great deal on my trade in.

Great service! I was assisted promptly upon arrival. The amount of time the service would take was explained and I was driven home by a very nice young man. My car was ready as promised and all of the services performed.

Will always try their best to get you in the car you want.

Spitzer C-D-R really takes care of their people. After buying a new vehicle from them I realized after a few short months it was not the right one for me. Once again Cecily Meacher came through for me. She was able to get me what I wanted and take care of my recent purchase. Job well done!

Big thanks to my guy, Joshua Phelps at Spitzer CDJR. I hadnt been to the dealership since December when I bought a new Durango RT from him. Cool thing is he remembered my name when I walked through the door six months later. Helped me through the process of trading in that Durango for a Ram Longhorn. Answered every single question I had, and explained by showing me every bit of tech that that I was unfamiliar with on the truck. One of the most down to earth guys you could meet. Josh most definitely earned my trust, and future business. Thanks brother!

Very unprofessional, and not particularly knowledgeable. Piece of advice: don’t discuss politics when trying to make a sale, particularly if you’re misinformed. We drove all the way to Ganley in Painesville to not give them our money

Larry Saydeh today helped me and my family out a ton, helping us with multiple deals and was straight forward about everything. Great service! Respectable and generous as well!

I purchased my first car from here last week. I give this place 5 stars mainly because of Lexi. She literally was so amazing, we got a deal done in 2 days. I wouldn’t have gotten the car without her or Jon the finance manager. Lexi is a wonderful worker and should be given some type of an award. I highly recommend friends and family to get a car from this location.

This is an awesome branch! Everyone is helpful and fair. We love how Anthony Nemi explains everything so clearly and did a perfect job for us.

Tony was great he was very honest and Straightforward. You dont see that too often in a car salesman.

I am not a car person. I had a terrible experience at a different dealership and when my old vehicle needed service, I sought out other places to go...leading me to Spitzer Cleveland. EVERYONE was wonderful, helpful, and the process both times I purchased new vehicles was smooth and seamless. Cecily Meacher and Tino helped this time around and together they made it easy and even fun to be there (which is usually not the case during the process of car buying). They listened and assisted every step of the way. I am loving my new Jeep and will always recommend this dealership to anyone that asks.

Antonino Salvo was great to work with! Very professional and polite. He was so helpful and made my dreams come true with getting my Jeep Wrangler I’ve always wanted!! Highly recommend him!

This is the 5th Jeep we have purchased from Spitzer on West 130th in Cleveland Ohio.The reason we keep coming back is because of Anthony Nemi. He is always kind, personable, respectful, helpful and always guides us in the right direction on the vehicle to purchase. One of his many great qualitys is he follows up with you every few months just to make sure your happy with your decision, and to see if we need help with anything on the vehicle.Buying would be so much better if every sales person did their job the way Anthong Nemi does.

Bought a certified pre owned 2020 jeep. Love the vehicle, but 6 weeks after purchase I bought a dash cam for my vehicle. It needed to be plugged into a 12V outlet which my jeep has 3. 2 of which do not work, the only one that works is in my trunk which does not help me. I specifically bought certified pre owned so I wouldn’t have problems. I’ve emailed the service manager multiple times regarding the issue and texted my salesman. No one ever responded to me. When I finally called they told me that service manager no longer works for Spitzer, but if I wanted to get my vehicle looked at it would cost at least $160 for them to look at it plus whatever the cost of the problem is. I pay extra every month for a bumper to bumper warranty, not to mention my car is CPO. why should I have to pay for a problem to be corrected when I bought the car and it had faulty 12V outlets? My salesman assured me my car was 100% serviced before I bought it and it doesn’t seem to be that way. I can’t tell you how many voicemails, texts, and emails I’ve sent to different departments to get no response. But before I bought my vehicle, I sent many emails and texts to people at Spitzer and they answered back within an hour. But the minute they have my money, they have no idea how to respond back to a customer that just gave them a ton of money. The only human I talked to said the new service manager would call me back in 20 minutes, and it has been well over 3 days and no one called back and whenever I try to talk to anyone, I have no luck. Like I said before, I love my vehicle and the only problem I have are with 12V outlets, not performance related (thank goodness), but if it is this tough to get a minor issue resolved, I can’t imagine how hard it would be to have a major issue corrected. This place needs to work on customer service as well. When you tell a customer the manager will call them back, don’t leave them out to dry. Along with just blatantly ignoring emails, voicemails, and texts.

Cecily Meacher, who is a Sales Associate at Spitzer Chrysler Dodge Jeep, responded to my online application for a Jeep Cherokee Luxe. I came to the dealership with my trade in for a new Jeep. Cecily was my Sales Associate. I was impressed by Cecily because she is very informative about the Jeep brand. She answered all of my questions and made the process of trading in my vehicle for a new one seamless. She is very professional, kind, and knowledgeable and will work with you to get you into that car !!! Her Finance Manager named John was very instrumental in helping me get into a nice loan and made me feel at ease. Very nice people. Dont hesitate to buy or lease from this dealership and ask for Cecily.

Went in for an oil change & tire rotation on my 2020 Dodge Durango & when Joel came into the service dept. to check on something he asked about the Durango. He asked if I wanted to trade it in & I said no because it wasn’t even a year old but when he told me he could put me in a new 2021 Grand Cherokee for around the same price & keep my full warranty I agreed to take a look & fell in love with it! This is my 3rd Grand Cherokee & I’ll never buy anything but a Jeep again! Didn’t shed a tear or have second thoughts about trading in the Durango!I was there @ ten after 12 for my service appointment & I think out no later than 3:30 w/ my new Jeep!Best experience & didn’t have to spend 6 hours there!!THANKS!!

I recently brought in my Jeep to have an oil change and regular maintenance done. It was a told over the phone that my fog light could easily be replaced since it was the original light I had when I purchased the Jeep from Spitzer. When I came in I realized that was not true since I had an aftermarket bumper, even though the lights are the same. Nevertheless, Shango made sure I understood everything happening, gave me the truth, and that is all I ask. My car was taken care of for sure.

Go see Nick masa very friendly was a nice car buying experience as we all know it’s usually not. No pressure, upfront and honest.

IF YOU SEE THIS, DONT COME HERE EVER.

Worst experience with any service dept. Very Shady. lied about work performed, when they were called out on it, just sent an advisor to remove the charges from the bill. While i was there they tried to separate 3 other customers complaining about their bills. If I could give them a negative I would. NEVER going back there.

Really good experience with this Spitzer location. Lexi was good and was accommodating. She made sure my new vehicle was clean and gassed up. She even helped me clean out my trade in, since I purchased my new vehicle on my first visit. I would definitely recommend her and this business.

Always helpful and provide me with peace of mind that I am taken care of.

The Service Department at this Dealership Lead By Edward Biro was Decent. Yet Personally Mr. Biro the Service Manager 🤔 was Amazing He Treated Me and My Issues with a Used Car I Had Purchased From this Dealership with the Upmost Respect Understanding and Concern. Insuring I Received a Loaner Car During and While my Car was Being Serviced. Thanks Edward Biro and Thanks Spitzer Chrysler Dodge Jeep in Brookpark For My New to Me Used Car..

Had a great car buying experience with Joel Wilson! He is a first class salesman that I would go back to in the future. Thanks Joel!

*PLEASE READ* Randall Milton was good and knowledgeable. I would recommend him when purchasing a Jeep at Spitzer. The above rating is based just on Randall Milton. Now after I was done with Randall is where I had to be cautious. They will try and talk you into buying an extended warranty. I have purchased one before at Spitzer and that is where I learned my lesson. Our other Jeep has been sitting in service department since Monday. Initially they said it will be done on Wednesday, it is Thursday and they finally called and said it would be done next Wednesday or Thursday they are waiting on a part. Plus no loaners available, but they are never available. The last time they had same jeep for over two weeks we had to beg to get a loaner so we could go to work. Every time we use the extended warranty from Spitzer we get the run around. They make us wait, dont return calls promptly, are rude and condescending. I had to sometimes have to beg them to fix something that was was obviously broke and other times was told that there wasnt anything wrong and the next week said part broke. You make an appointment for morning and they get back to you at the end of the day or the next day saying what is wrong and then they start working on the vehicle on the 3rd day. people have jobs and need their vehicles when you make an appointment it should be looked at then. Dont overbook if you are too busy. That is why when we purchased our 2021 Jeep Cherokee we got our extended warranty from someone else even though we were told they were working on the service department and we now know that is not true. Now with our new jeep we do not have to deal with Spitzer service department. Plus it was much cheaper. I tried calling the GM of Spitzer prior to writing this to voice my concerns, but he would not answer the page per the receptionist. I guess it is safe to say their world does not revolve around me.

Had problems across 2 dealerships in the same dealer family (this and Al Spitzer). My mother in law, wife, and myself were all attempted to get bait and switched by finding a car we liked online, getting lured to the dealership, and was told it was elsewhere in their chain, but it couldnt get transferred to us. Each time wasting 1-2 hours of our time. Mine was even after they did this to my wife, we complained, and they still tried to get me in with the same last name and vehicle we had just had a scathing email with the night prior! Same salesperson!I took it a step further and actually went where one of the vehicles were, and got to test drive, because my wife had fallen in love with it. Then working out specifics on the sale (salesperson took 2 days to respond to me after I needed to go home to talk with wife, but emailed him that day), made an appointment to come let my wife test then likely purchase the vehicle. After multiple correspondence that day including several emails and a phone call telling him we were on our way and please have the vehicle ready for my wife to take a second test drive and warranty info to hopefully complete the purchase, we arrived at that dealership and after close to 30 minutes of different waits for different reasons, was told the vehicle was sold 15 minutes prior...then proceeded right into trying to continue to make a different sale! Had to ask multiple times and still talk to manager to get my key back, and kid at door literally was laughing at us as we left. HORRIBLE PLACE!Seriously the worst customer service in anything I have ever dealt with in my life. No ethics, no customer loyalty. Deceptive business practices...Just a reminder that bait and switch, and fraudulent advertising and sales tactics are against the law. Not everyone will be as nice as me and just walk away to take my business elsewhere.

Darrell Liebe Was very helpful in getting me the car I wanted at the price I needed. Great experience Overall.I’ll be back. Thank you

I always get the best service at Spitzer. This last visit I had the pleasure to Tim Carolin work with my car and everything was great.

Randall Milton did a great job of getting us into a really nice vehicle. Weve been dealing with Spritzer since the 80s and this was one of our best experiences.

Robert Oroshaj & Steve Donat were great to work with! They made the car buying purchase smooth and enjoyable. I love my new Jeep and look forward to future business with these guys!

Tony Nemi and the staff at spitzer are a pleasure to do business with.We will continue to buy vehicles from them!

My husband had a appt. Today, took it in, they didnt even look at it All Day. It is his work vehicle. What was the purpose of even taking it there. VERY DISAPPOINTED. He will take it to another Dodge Dealer, maybe he will get better sevic.

I had some recall work performed at this dealership. One of the things changed was my alternator. My car never gave me a battery saver mode message until after this new alternator was installed on my car. When this message appears my steering gets hard. The service advisor Todd didnt listen to nothing I had to say but tell me its my battery. The alternator chargers the battery the car starts and the alternator is suppose to handle the power for the car. I bought a new battery yesterday and still getting the message. Now I have a new recalled alternator and a new AC Delco battery rated at 800CCA and still the problem persists. Theres something wrong with the alternator and it needs to be fix just like the Bluetooth module they put in my car skips when playing music. That was over 800$ to fix. The advisor says to me its my radio, didnt even try to test drive the car and see what I was even explaining to him. Both suggestions from him were over 500$ the radio alone was about 700$. Im very upset that I was pushed aside and a not taking care of like every other customer should be. I drive far everyday and depend on my car to get me back and forth safely. This dealership has lost all my confidence in the knowledge and experience the service department has I will not be bringing my car there ever again.

Zero stars.Poor customer service, Inflated prices, thankfully I seen through the fakes smiles.

Great customer service they helped me out with everything quick. My first car I bought was with them I definitely recommend that everyone go to Spitzer

I stopped to look at a used vehicle after calling emailing and texting I get there the vehicle is broke down they kept asking if I was going to buy the vehicle I kept telling them Id really like to test drive it first then I agree to come back 3 days later and after driving over an hour for the second time I showed up in the vehicle was still broke down and then I was treated poorly and if I could give them zero Stars I would

Horrible service at this place all they want to do is bring you in collect all your information and then try to sell you something that they want to sell you and not something that you actually came in there to buy. Not to mention whoever you are chatting with online and whatever profile you set up with find your car on the website does not translate into anything that anyone actually knows. They asked us to leave and I obliged them thank you but no thanks

This is my second time getting a Jeep from this dealership. The best dealership I have ever dealt with they make the process so easy and smooth. My car salesman is Nick and I would highly recommend him he was awesome. Thank you so much I love love my Cherokee

So I went for a recall for my car.the guy at the service department so rude and not polite. He ask me a question I miss understood him .he started yelling at me then he noticed him self and said sorry .To late some workers not wearing masks and some customers 2 its my last time with them. I will go to another dealerships in future .

I have dealt with many dealerships in my lifetime however this one is the absolute best. I traded in my 2019 Jeep Cherokee and was hoping to purchase a brand new one. My car was upwards toward almost 30k miles. Since my credit was not the best, it didnt take long to get approved and a payment that was acceptable. John in Finance was awesome and I believe he went with the best possible lender for me. I also believe he acted like it was his loan which is awesome.The Salesman Alex was amazing. He asked if I would consider a Certified Pre Owned vehicle. I was very apprehensive and went on to explain the extended warranty and all that was included. He hand picked another Cherokee for me except this time it was fully loaded. I was very impressed, I drove it and said Yep..I want that one. So the loan process began. I was in an out of there in 3 1/2 hours from start to finish. I dont think I will ever purchase brand new again after this. It was an amazing experience. I also got a Car Fax report as well.I would recommend Spitzer Motors to anyone looking to purchase a vehicle. Unlike other dealerships that are just out to sell a car and make commission their Sales Team are all non commissioned which in my opinion offers honesty and integrity as they are not only out to put you in a car you can afford but truly with you every step of the way.The follow up is awesome as well. I was also in touch for a couple weeks with Bob Paradise who texted me for follow up as I originally began to look on line. I think that is important to follow up and they all did an excellent job. Keep up the good work Spitzer Motors!!!

My first time buying a car from a dealership. I was intimidated!! I went to three different lots before going to Spitzer’s. No need to name them.. they were friendly but not as helpful and patient as the employees at Spitzer’s. Very professional and on top of everything. I appreciated the genuine help to find me a car I can afford and feel good in. Paul, Jesse, Nick and the Manager were great. I highly recommend looking for your next set of wheels at Spitzer’s Brookpark location.

I would Highly recommend this dealership. Nicholas Masa did a great job helping me purchase a new car. He provided excellent service. He was friendly, knowledgeable and spent as much time as I needed to find what I was looking for. The finance manager was also very helpful and explained things well.

Antonio salvo was great at helping me get me a car and went above and beyond to do it.

Recall software updates were installed in a timely fashion.