Needed to upgrade my SIM card and was having issues installing. Gary diligently worked on my phone and got everything working. We were able to retire my dinosaur of a SIM card for a new 5G version. He also helped me sort out my bill; saved me money and got me better service. Great experience!

I was greeted quickly and warmly as I walked in. I explained that I didn’t have an appointment, due to my iPhone was stolen and I was there to confirm my coverage and (hopefully) order another iPhone. They assured me that it wouldn’t be a problem and they would walk me through the process. The CSR was knowledgeable, answered all my questions and I was able to order my new iPhone! I was concerned about the deductible, as my phone case was also my wallet.... no drivers license, no debit/credit cards, no nada!! However, that’s another thing. Anyway, he told me that the $100 would appear on my next billing cycle!! Yay!! One less freak out for me!! This whole ordeal was made less horrible due to the nice and concerned people who helped me. I highly recommend this location!! I bought my last iPhone from them and thought they were awesome, which is why I went back in the first place.

Karen immediately greeted me at the door and immediately was able to assist me. She was friendly courteous and made sure I had no questions before leaving as well as checking to see if any of atts other services would benefit me as well. It was by far my best in store experience by far.

I thought Alexis was great she welcomed me when I came into the store and really took it from there. Even though my 14 mo daughter was crying she was friendly and helpful. She even let us go out to the car so I could breastfeed her so she would calm down. She made the entire process easy and pain free. She even found us cases for our phones and helped me set my phone up. I could not have been happier with the service I received.

While the employee who helped us was very helpful and professional, I asked multiple times what my new bill would be. And was told multiple times that amount. When I got my first bill it was $100 more than I was shown. When I went to ask about it they didn’t offer any discounts, didn’t offer an apology, only said yes that’s how much it will be this month. Good customer service starts with transparency and honesty. Go to the Tulsa Hills ATT for excellent customer service.

We came in to switch our service from Verizon. We started 5 new lines and purchased 5 new phones. There was no wait time and the whole process took less than an hour. Kyle was very helpful and answered all of our questions.

Matthew was very helpful. Appreciate his help.

Very helpful and friendly. Wonderful Customrer Service

Matt was extremely professional and knows his stuff. Very impressive. Alexis finished up for him. Both extremely competent.

Karen was amazing, she was knowledgeable, helpful fast and just nice as can be!! 😊

Service was fine, but At&t needs to change their ways, such a racket. Everything is an extra charge. Maybe young people dont mind but I have had an At&t account for many, many years and it gets worse every upgrade. To force me to go paperless and auto bill pay they told me I would have to pay $60 a month more if I chose to stay paper bill. So wrong.

This was the best experience I have ever had at an at&t store EVER! Adam has the best personality to assist customers. He is very knowledgeable, helpful. If I could, I would only go to him when I come in the store. I will recommend his name to everyone.Best customer service EVER!!!!

Kyle was our sales rep and he was outstanding! He was very knowledgable of the phones and the AT&T service plans, so he was able to guide us to the specific phone and plan that were right for my wife. He even reviewed our current service plan and told me how I could save money. Ask for Kyle when you stop in at this store!

Karen took amazing care of us. She answered all of our questions and ordered our upgraded phones for us.

After having my iphone ran over I went to the 151st/Memorial store only to have no one assist me as I waited several minutes. Went to the 101st/Memorial store. Even though they have terrible reviews I figured they would have a better variety. They checked me in only to have me wait for over an hour. I came home and made an appointment at the Broken Arrow store. I was out of the store within 20 minutes of arriving. Karen K. took great care of me, was prompt, courteous, and professional. This will definitely be my go-to store from now on. a

Started off at memorial store and left dissatisfied. Adam at Hillside is really the best! Took the time to explain and guide us through new plans and phones never once making us feel as though we were just a number. Very thankful and appreciative!

Jeremy was very sharp, helpful and friendly helping me delete my old phone off my account. Employees like him make you feel valued.

I came in today for an updated version of my phone. I was fortunate enough to have a very helpful representative...Adam. He answered every question and made my experience less confusing. He assisted me with set up and with choosing accessories. He did a great job applying my screen protector. ( something I have never been able to successfully do myself ) I am very grateful for the professional service I received today and extremely happy with my new phone!

Did not get the service I wanted.I loved the phone I bought

I was greeted as i walked in. Customer service was great at listening to my needs .Execution was perfect. Now I have a plan that fits my family. THANK YOU

Kyle E. is always very knowledgeable and attentive to all the needs and questions about our account and equipment. Highly recommend!

Adam is the GREATEST!!! Fantastic personality, extremely knowledgeable with excellent customer service. Always goes above and beyond to make sure all my needs are met. I would recommend him to everyone!!

This is my first visit to this AT&T store, and both Matthew and Adam took great care of me. I feel welcomed, and Adam made sure to help me out get what I needed in no time. Adam is a very knowledgeable and kind salesperson, so I highly recommend his service and this location for your future AT&T needs.

AT&T best of the best Mobil Company ever. I have been with this company 17 years never had one single problem ♥️🙏🌹

The customer service is quick and friendly! Great management at the store.

Alexis P has saved the day!!! She is always fantastic and always goes the extra mile for my family! Thank you for the great service!! You are the best

Dustin did a great job helping our family of four get set up on the family plan. We all had to port our lines from VW and despite some hiccups during the process, he had great follow through and was able to get it all taken care of for us before we left the store. He remained patient, explained everything thoroughly and was very helpful through the entire process. Thank you Dustin for making this switch of service for our family a good experience.

Gary S. provided excellent customer service! He answered all my questions, found ways to save me money, and assisted me in getting the new phone I wanted and needed to meet my needs. He was thorough in the devices specs and explained anything I had questions about. He was also the most polite person Ive met in customer support in quite some time. I will definitely continue to return to this store to see Gary for ALL my AT&T needs, as well as recommend my family and friends to this one. Thank you, AT&T, for employing upstanding employees. And thank you, Gary, for going above and beyond!

Kenny was an amazing rep showing nothing but professionalism throughout the entire interaction. He wouldn’t put my screen protector on though only down side to my customer experience. Still though pretty solid trip.

Dustin took a very complicated situation and made it easy for us. We have many family members on one plan as well as elderly parents. We needed to upgrade phones and trade phones- it was a tangled mess. Thank you Dustin for the amazing service! And for helping us choose the accessories we would need to make the transition at home easier. Just awesome!

Dustin was outstanding! Very helpful and knowledgeable.

AT&T is an amazing company. I have been a customer for a very long time for two reasons, great products and the best customer service.

When visiting this store I would ask for Kyle. Kyle knows his stuff to make things easy and quick.

On our first visit 4 different people asked us what we need and each time we had to explain at first and each of them did something and then told us to call AT&T because they can’t do anything more.We talked to At&t and they told us that if the representatives in the office do not know what to do to call business support.The next day we went to the office again and this time we were lucky to meet Adam who did everything that others could not or did not want to do.I gave 4 stars only because Adam.Otherwise -0!

Ebonie was an amazing sales representative and provided the best customer support. She kept me laughing while I waited in the store due to some technical issues. Definitely recommend coming here and working with Ebonie!

Great service every time I visit. If you really want fantastic service ask for GARY SHREVE. He saved me a bunch of money upgrading my account, was able to get two new top line phones and it only added about $40.00 to my account. When the famous first estimated bill arrived he politely explained how the REAL bill will not be that bad. Gary is very easy to work with.

Good job in fulfilling my order and making this convenient fast great work

I have had issues with my galaxy phone taken out my incoming calls. Went up to the store and Jessica helped me! Shes gone above and beyond and so much more! The first time she ordered me a new phone. A few weeks later with the new phone it happened again and had to return store. Thankfully Jessica was there again and helped. She printed my info and watched for at&t to receive my old phone and got a new phone and Sim card ordered and got the notification that it was on its way! Jessica is seriously the best! Thank you for all of your help Jessica!

I was in the BA store today and received the most helpful information to all my questions. Kyle Emler is your best customer service person. He helped me set up my new IPad and I also upgraded two phones with all the accessories!!! He spent a lot of time with me to assist me so I understood everything!! Give the young man a big raise!!!

John is an excellent sales representative. He went above and beyond to make my friends experience as smooth as possible. He Answered all of his questions and made sure he was completely comfortable with his purchases.

Dustin did a great job. Which was refreshing compared to how poor the service was at the AT&T Store down the road. Thank you Dustin for going above and beyond for us!

I was immediately assisted and very well served. Jeremy, the AT& T associate, went extra miles to help me with this new phone. Many thanks!

Great knowledge and service from TIM JONES! When I walked in the door I was greeted by the manager that introduced himself and put me on the waiting list. Everybody was super nice and all employees were very well trained and were very knowledgeable about every product in the store. I will be returning to do my business at this location.

I went in on 5/7/2021 looking to get a new phone. Gary was amazing not only did I get my new phone but also was able to get HBOMax added. It was so simple and easy. Thank you for your help Gary.

Had great experience man that helped me was great helpful n go. Me all set up thanks again.

Alexis was just astounding! She was so kind and helpful! We couldn’t have asked for better service! She went above and beyond to make sure we got the phones we needed and showed us oldies how to transfer our stuff. We will most certainly be back to see her!

Went to the store for a phone issue. An ongoing issue for the past year. I wanted to fix the phone and then pay it off to switch carries.I was told, quote “we only sell phones here” and I knew at that moment porting to another carrier was the best decision. He got the phone working temporarily and I left the store. Knowing full well I will be porting my number out today.He was rude and knew I was switching and didn’t care. After 10yrs with ATT I won’t miss this service one bit.

I had Adam as my rep and I just want to give this guy 10/5 stars for his help. I came in with my friend and her husband and toddler and her husband was not being polite to him, and she is heavily pregnant dealing with a toddler and he handled all our needs like a rockstar and was nothing but super friendly and helpful the entire time.

We hardly waited to be taken care of.Our rep asked about our needs.Our needs were satisfied quickly and in an affordable manner.We were given several options but with recommendations for the best prices.Several reps thanked us for our business and loyalty.Nice job !!!!!!!!

Went to the store there and Gary helped me. It was an awesome experience. The tv service I got is cheaper and better than Cox.

Ebonie did a fantastic job today. Thank you for the great service

Amazing experience. Every time I visit Alexis is so helpful and patient. I will continue to make the drive all the way to this location for the service

Great experience with Dustin today! He helped me activate four new lines of cell phone service. The process was fast, covered all the bases, and I left happy! Thanks Dustin!

I have been an at&t customer for many years and have never had a better experience than I did with Adam at the broken arrow store on hillside drive. He was professional, patient and never made us feel rushed or (on our own) to figure things out which was our experience at a different store in the past. Thank you Adam for the excellent customer service. Great job!!!

Went to upgrade two phonesWas helped by Kevin.So pleased with the service and his knowledge and helpfulness was beyond GREAT! 👌🙌 Excellent customer service!

Adam was a breath of fresh air! He was such a great help upgrading my IPhone from a 7 to an 11 !

Everyone was screaming at me to put a mask on, I was trying to get it out of my purse and they just kept screaming Maam put a mask on! I am vaccinated and the guidelines had changed or I would have put it on before I came in. Plus I have breathing problems so I have trouble breathing and plus they made me feel very anxious! I never experienced that in the middle of the PANDEMIC

Jeremy is an outstanding customer service rep and salesman hands down !!!

Had an amazing experience at this store. Dustin and the corresponding team provided great customer service and restored my faith in at&t after some previous bad experiences. Will definitely be doing all my business at this store. I will pass another at&t store and inconvenience myself with the drive to be treated the way they treat people here. Highly recommend.

After dealing with the 101st & Memorial location, the Hillside location was like a breath of fresh air. Walked in and was immediately welcomed by Jonathan. He helped me turn in my old phone within 5 minutes or less! Highly recommend this location.

Somehow even though I now have a much cheaper phone than I used to use, its absolutely perfect for my current needs. Staff is friendly and knowledgeable, which means a lot since I ask a lot of probably annoying questions.

Adam is always our go to guy. He is always extremely knowledgeable and helpful.

Gary is so helpful! I was able to trade in & upgrade my phone in less than an hour! I would definitely recommend this location & Gary!

The BA store is awesome, I still drive from Tulsa store to here. Tim was super helpful and got us totally taken care of. I would highly recommend Tim or anyone at the Broken Arrow store!

Went in to get a screen replaced, Thomas was amazing! He was very considerate of my situation and worked hard to make sure I left with a phone that worked. Hey said I will help you anyway I can to get this fixed. He was very polite. I will recommend all my friends in broken arrow to come visit the store and see Thomas!

Kenny is amazing! He helped this senior citizen navigate this process with much ease, and was very kind with answering my questions!

Adam was awesome!!! He was super professional and listened to all our concerns. He was super awesome!

Alexis P was great to work with! She knows her stuff. She was very helpful and friendly! If you go to this store ask for Alexis she will help!!

Had a great experience. Adam Baumann was very knowledgeable about all the products and and very patient with all my questions! Great customer service!

I have been an AT&T customer for over 40 years. Called & made convenient appointment. Matthew met me at the door. He was very knowledgeable & helpful. I would go to this location again.

John Johnson was awesome! He helped me with all of my needs and I will only go to the BA store from now on!!

Love this location! Always ready to help and communicates well. Shout out to ADAM!! My service was fast and easy!

Alexis provided great service and got me a better teacher discount than I was getting before. Would recommend!

Great service, very helpful explaining the benefits of changing my plan to work best with my new phone. Johnny Coleman go see him...I highly recommend him...very pleasant...very fast to get you in and out fast.

Jeremy was very knowledgeable and helpful. He got me switched over from t-mobile and into an S21 ultra with no glitches.

John Johnson was wonderful. Seriously the coolest guy there! He deserves the biggest raise!

Switching carriers to att and did it online and pick up from store. Wasnt helpful. I am suppose to trade in my device for a credit but they never gave me any info on it.Wished I never switched.

This store was really fast. Gary did a great job. Very pleased.

Kenny at broken arrow, ok store was terrific.Handled transfer with precision and explanation.Give him a raise!

Jonathan on my 1st day gave me a honest assessment of the Samsung S20/ultra note phones. Clearly explained benefits/discounts for eligible customers.Kenneth on my return appointment followed up & handle my upgrade professionally/friendly. Management on duty was hospitable/kind as well👍🏽. I appreciate customer service in my own hometown🏡.

Tim was very knowledgeable and kind! Great experience and love the new phone 😎

I got a lot of great help from this store as always. If someone didnt have the answer for me about a question, they were able to bounce it off another associate and get the answer. All in all, I was able to split my line from my ex (authorized user) which we agreed upon, and set up a new account with a new Samsung S20 5G for only $15 a month for the phone! I believe Johnny was who helped me (hope I spelled that right) He was very patient and helpful. Thank you for the great service. Love my new phone, and how much smaller it is than my old note.

It was excellent, Gary at&t rep. He had us in and out in no time we bought new phones and contracts. He was very polite and explain every detail. Thanks Gary

I have had some of the most wonderful experiences at this store, but that changed for me and my two young sons on Saturday June 20th, 2021. I noticed that my bill stated two extra phone numbers on it with extra charges of around $45. I decided to go to my favorite AT&T store on Hillside Dr. in Broken Arrow, OK due to previous really good experiences.As I arrived, I was greeted by a female employee holding a tablet.I walked her through my concerns and she explained that the bill increase was caused by the addition of two smart watches which I understood fully, but she didnt take into account that the employee who assisted me with the smart watches did not tell me anything about additional charges other than what the smart watches cost. Had I known about the extra charges I could not afford to pay on a monthly basis (other than what they cost), I would not have gotten the watches. To my frustration, her only answer was, If you dont want the watches youll have to pay for them at full price. Totally suggesting that the only answer to this problem was to return my watches. As upset as I was, I was patient and listened to her answers before interrutping her. I asked her what she was implying and she dismissed the question and just said, What else do you want me to do? As she was speaking, a lady with tatoos shows up next to my right as if to hear what we were talking about.From that point all I was looking for was empathy as a customer, that just maybe the employee who previously assisted me with the watches (as imperfect as humans are) could have made a mistake and all this employee could say to me now was, So what do you want me to do?I suggested she could start by apologizing for a possible mistake on the employees part (who previously assisted me with the watches) and I would accept the apolgy and move on. In that instant, the lady next to me, iterrupted and said, I will not allow you to attack my employees and if you dont stop, you are going to have to leave! I answered by saying that I was truly was not attacking her and if she had been listening to our conversation (which she clearly had) she would have heard me speak patiently, respectfully, and quietly. I understood that once you get the watches and wait past 15 days, there is very little they can do other than return the watches but Id have to pay full rpice for them. I just wanted her to show some type of empathy towards my situation. The lady then said, I am the manager and I think you should leave.I think the manager had such a missed opportunity to de-escalate the situation by simply saying a few key words many of us learn in the customer serivce industry which are, Sir, Im so sorry you had a bad experience with us in the past and that the prevous employee may not have clearly explained to you the process, but if you speak with me over on this side, I can see what we can do to help in the siatuation. The manager shows up in the middle of our conversation and the only thing she could say is, Leave the store in front of my children and in front other customers. This event was not even noticeable to anyone other than the female employee I was speaking to and myself, but once the manager showed up, everyone in the store knew about it. I was humiliated! As soon as I am able to afford to pay full price for our phones & watches, I will be swtiching my service to Verizon.This situation could have been avoided with a few simple words of acknowledgment and empathy, but that was too difficult for them.

Outstanding solve all my problems great

Jeremy was absolutely amazing got all my stuff done super fast and efficiently . He was super professional and was militia tasking the entire time to get me taken care of and out the door as quickly as possible !!! Great service !!!

My recent visit to my AT&T store was very pleasant. Adam was the AT&T representative helping me. Adam was knowledgeable about all the plans I was interested in and was very cordial and patient as I made my decisions. He did not try to oversell his products and in fact pointed out ways to reduce my current expense. Good experience!!

Adam is amazing! Thank you so much

Kenny provided good customer service! I definitely recommend this location.

Adam at this store got me taken care of in a kind, professional, and quick manner!

One of the better att stores, that actually know what they are talking about. Of all the stores around Tulsa this seems to be the best.

Matthew was awesome. Great customer service. Att could use more reps like him!

Staff was friendly. Only downfall was the wait. About 20 minutes

Johnathan at this store did an amazing job of upgrading our phones and helping us choose the new iphone 12! He does a great job of explaining the products and services. Defiantly will recommend to others!

Jeremy was Very helpful and patient. Very knowledgeable about all the devices!!

One word awsome! I had a great experience Jim was Awesome. my switch done smoothly

Adam from the AT&T Hillside Drive Broken Arrow, Oklahoma location gave me and my wife amazing customer service. We both got new samsung galaxy 20s I upgraded my phone and added her to my plan. Adam made sure to put me on the best family plan possible and assisted us with canceling her previous provider. Thanks AT&T you have an outstanding guy Adam who is representing your company extremely well. :-)

Alexis was the bomb in helping me get my phone turned back on. My visit could not have have went better, thank you!!

We were greeted as soon as we walked in by an associate named Kenny. He was friendly, knowledgeable, and helped us with returning an online purchase as well as helping us select the right phone. I’m so glad we came back to AT&T.

Jonathan and Jeremy at the Broken Arrow location were amazing!Jonathan made upgrading my phone a quick and seamless process.Once I received the phone in the mail (they didn’t have it on hand) I had some trouble getting all my features set up after I got it activated. I called the ATT customer service number and after several failed attempts to correct the issues and several hours wasted on the phone I came into the store.Jeremy took great care in fixing the problems I was having with my plan. He was very knowledgeable and had all the problems fixed in half the time of a phone call to customer service.Both of these guys did a great job so I wanted to make sure ATT knows they have a happy customer because of their customer service!