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Bass Pro Shops/Cabela’s Boating Center
101 Bass Pro Drive, Broken Arrow, OK 74012, United States
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Bass Pro Shops/Cabela’s Boating Center

Comments
K
Review №1

Just bought a new Tracker Pro 170. I have to say, all the people involved, from the sales people to the techs who prepped the boat and everyone in between, went above and beyond. They took the time to explain all aspects of the new boat, from proper way to lube the trailer bearings to proper break in of the outboard. I couldnt be happier with their service!

Br
Review №2

Great fishing and hunting. Also, sponsor of the bass pro us open

so
Review №3

Nice store, clean and well stocked.

Ha
Review №4

Only reason this is not a 1 star is my install was free. I bought a fish finder from BP and they scheduled my install 4 weeks out from the date of my purchase. Youd think scheduling that far in advance they wouldhave it in and out in a day. But instead it took a week 👎. And then after being out on the lake for the first time I noticed my boat was filling with water (a boat that had not leaked before btw) and I began to investigate, I removed the transducer and found they had drilled a hole and didnt put anything back in it. 🙄 If you buy a fish finder from bass pro save yourself the headache and either install it yourself or pay a legitamit boat mechanic to do it.

Ja
Review №5

Good service!

Fa
Review №6

This place has everything you could think of for hunting and fishing. The only problem I see is the price. I think the owner johnny morris needs to remember okiebug and don butler. Academy gives them a run for my money.

Ti
Review №7

Great place. Execellent customer service.

St
Review №8

Had boat for 18 days before they got to it. Then they had not looked at the issue we took in for. We took it to another shop.

As
Review №9

We are always here for hours. Kids love looking at everything.

Ma
Review №10

Friendly, courteous, and professional. Willing and able to answer any questions

Da
Review №11

If you want your boat back in the water within a reasonable time frame, go someplace else for service. They would rather devote their service bays to rigging new boats than servicing customer boats. When I dropped off my boat for service, I was told I would know something in 2 weeks. 3 weeks later and nothing, not even any idea when it would be looked at. Needless to say, I have taken my boat to another authorized Mercury service center. When I picked mine up, each bay in the service center was filled with a new boat being rigged, not a customer boat in sight.

ra
Review №12

Went in to have a stereo and Power pole installed in my boat. I never said what kind of boat I had. I pulled My Ranger in to have the service done and the price jumped from $200 for the power pole and $200 for the stereo The cost jumped to somewhere in the ballpark of $1800 to just install the parts I had all ready bought. I took all the parts back to Bass Pro shop and wont be back . Most of the BPS brands are junk anyway!

Ja
Review №13

I have attempted to do business with this boat dealer 3 times now. The first the transactions were completed, the third led to me telling a salesman thanks but no thanks.First, when I bought my Nitro a year and half ago they gave me the wrong final asking price so when I showed up with the bank draft I had to pay another $1500 to take my boat home.Second time I had my 1 year service done here. No customer service at all no one has any time for you even though there are 3 of them BS-ing behind the counter. And super high prices for general service that are 30% cheaper at a local dealer closer to my house.Third time I had called in yesterday and was asking about trading in my 1 year old boat I was wanting something that was a better fit for me. The salesman, Jim, says to me Well were really not in that business. So I replied ok thanks anyways. Not sure how you sell boats and retain customers without working with your current customers to sell them what they want. Overall I think this Tracker Boat Center is too big to care I recommend going anywhere else.

Wa
Review №14

They changed seems like they dont care about the customer

Ja
Review №15

I received a response from Mercury but not BP, from the following email.On June 3rd, my father arrived in OK where I live, for a camping and fishing trip we have been planning for 3 years.On the second day of our trip we had problems. I had just shown him the lake from one end to the other and the boat performed very well. I let him and my two sons off at the dock. While I was idling in the water, the motor stopped and would not restart. I put the boat back on the trailer with the trolling motor and thought maybe it had either run out of gas and or their was water in the filter.We then drained the gas, I put new non-ethanol gas in the tank (5gal) and changed the fuel filter. Backed the boat in the water and tried to start while on trailer. Nothing, My father then brought into Broken arrow store to get it checked out. I called the store and spoke to a very nice lady named Nicole. I told her what was happening and could it be checked. She said absolutely they would have to check the computer, so my father took it in. I suppose this is where things went bad. I assumed that meant a quick plug into a diagnostician tool and check it out. Autozone can do it on a car in less than 10 minutes. Nope what it meant was leave it for 7-10 days and they would then let me know what was wrong. Left my phone number. My father said while he was there, he questioned this and why could it not be checked, Nicole asked the manager Mr. Rowling I believe and he said no that would not be fair. While this was going on there were 8 employees there. Two people working on the two boats(4 total), 3 in a room talking and Nichole taking care of the paperwork for my boat. I told my father to leave it with them and we would find out what was wrong, hoping for the best.After I dropped off the boat, I did some research and found a problem with the air filter, where they disintegrate and get sucked into motor. I thought this must be the problem, when they get to it, they will clean and replace if there is a problem. I had looked at the filter while the boat was in the water and did not see any damage, but it was sort of oily.I received a phone call today that said the boat was ready and it was going to be 250 dollars. I said ok, and thought I would get more information when I got there.When I arrived, Nichole was again friendly and described what had been done. Water in fuel line and the pump need to be replaced. It is pretty expensive. I asked if it was under warranty and she said that she double checked that the pump replacement was not under warranty. She said she double checked earlier. I was charged 96.58 for a float, 26.80 for a hose kit, 8.05 for a fuel water canister, 99.80 shop labor and 11.56 for shop supplies. And of course tax. I asked if i could get points for the transaction and was told not unless you use a BP credit card.I went out and hooked up the boat and noticed there was a hitch lock still on the deck, so i took it back in. As I did so, there was a technician, who was in front of Nichole who said something along the lines of how did it go? Was he upset?Nichole said, it went fine after I described to him what was done.As I arrived at the counter, i realized they were talking about me (since I was the only one who had been in there) and Nichole looked as if i had caught her talking about me. I placed the hitch on the counter and walked out and drove off.First off, this rubbed me the wrong way. What had just happened, did i get suckered? No estimate nor call previous to service.Second, I got home and reviewed the fuel hose, same discolored fuel hose that has been on the motor since I purchased it.Third, the receipt says float, not pumpFourth, I looked at the air filter more closely and it is falling apart and must have been sucked into the motor.Fifth, I was told there was water in the fuel and that the fuel filter was bad. After they had both only been installed for 10 days with all gas pulled from the tank in front of the filter and new gas put in.

th
Review №16

Great variety to look at

Ni
Review №17

Great customer service

Information
25 Photos
17 Comments
3.4 Rating
  • Address:101 Bass Pro Drive, Broken Arrow, OK 74012, United States
  • Site:https://bassproboatingcenters.com/locations/broken-arrow.html?y_source=1_MzAxMTM3NS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 918-355-7580
Categories
  • Boat cover supplier
  • Boat dealer
  • Boat repair shop
Working hours
  • Monday:10AM–7PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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