I would give 0 stars if I could. On Wednesday I called to make an appointment to see one of their cars and when I arrived on Thursday for my appointment they couldnt find the keys to the car. So we drove 35 minutes and couldnt look inside the car nevermind drive it. We were told they would hold the car for us until they could find the keys and give us first dibs on it and that a deposit wasnt necessary because of their screw up. They did call the next day on Friday and I made another appointment to see the car the next day on Saturday. That was this morning when I received a text saying they had sold the car the night before, Friday evening. They didnt even have the decency to call and ask if I wanted to leave a deposit to hold the car and just sold it. I replied to the text saying how unprofessional they are. My husband then called to give his piece of mind and the salesman had the audacity to say atleast we told you the car was gone, we could have let you drive back here. And also said that my response to their text was rude. I would 1000000% NOT recommend this place! I get money is money and they sold the car. Have some decency and stay true to your word! Grimmy business!

Our salesman was Bj, terrific guy!! Would definitely recommend anyone considering buying a car to go thru him!!!!! He answered all questions, very friendly, very helpful! Ask for Bj!!!😊😊 Very happy with our new addition to our family!🥰2017 Nissan Sentra SR turbo🥰

Purchasing my beautiful 2015 Jeep Compass from New Millennium Auto Sales was a fantastic experience! Greg, the salesman I worked with, went above and beyond to ensure that I was completely happy with every aspect of my purchase. The rest of the staff were also incredibly helpful and pleasant to work with. Any small issues that I had were dealt with immediately and made me feel truly respected as a customer! If you are in the market for a top-quality used automobile, I HIGHLY recommend buying from Greg and New Millennium Auto Sales!!!

I bought a car for my daughter from BJ. Definitely would recommend! They made the whole process simple and even filled the car with balloons as part of the surprise. Thank you for going above and beyond!

I went in thinking I wasn’t even going to be able to get a vehicle. Then I met BJ. He helped me out tremendously. Asked what I wanted and what I was willing to spend and he did the rest. Really nice guy. He made my experience buying a car really easy. I recommend asking for BJ and buying a car through him.

My experience with New Millenium has been a nightmare. Any mistake they made on their side resulted in stress and frustration for me. For example, A couple weeks ago I called and made my weekly payment. The person receiving the payment said I was good. A day or two later I get a letter saying I owe $179.00 and that if I didnt pay it right away theyd bring me to court as opposed to just saying hey our records show this please pay it or whatever. Another time I called on a Monday and made my weekly payment after uploading $280 onto my debit card. The payment according to New Millenium Staff went through no problem. The next day New Millenium went and charged me another $70 without my authorization. I called my bank and they sent me a statement showing the unauthorized transaction, however, New Millenium says it wasnt them in light of the fact I have my bank statement indicating it was them. In a nutshell. I will not buy another car from them and will tell everyone I know my experience.

My son who just got out of the Army went here to buy his first car. Its a used car I get it but they took total advantage juat to make a sale. We had the car 2 hours (we live 1.5 hours away) and the check engine light came on. Called and was told the car was sold as is and basically nothing they could so after a 5k deal. I had to put in over 500.00 to have spark plugs...coils and a temp control in this car that shoukd have been ok to just drive znd enjoy! They also said they woukd replace back light due to condensation. Got it home only to notice they didnt replace it. They were also going to BUFF the car for small scratches. Instead they put paint in the scratches and it looks horrible. All you can see are lines of paint! To top it off after they knew we had to go caring the car somewhere after 2 hours of ownership. They havent even CALLED to follow up.watch out for this place if they can screw over a soldier they can screw over anyone!

I was in need of a vehicle. I went to New Millennium and Greg was able to help me find what I was looking for and what I could afford. I recommend buying a vehicle here because Greg was very helpful and professional. He was able to answer and questions and concerns I had. I was so happy with my new/used car.

I believe this is a part of Stephens auto mall. I worked with BJ evens, he was attentive, knowledgeable, patient, experienced, not pushy, and matter of fact. Extremely personable. I was in time crunch for a vehicle and BJ was the best sales man I have ever talked to and I would highly recommend him. During my time at the dealership and speaking with people over the phone it seems BJ is the rockstar of this dealership and has the most business coming in. That being said he is a busy man. He took the time to help me with the vehicle I ended up purchasing, and gave me his undivided attention while we were there. He kept to his appointment as best as possible. He was courteous and respectful. He paid attention to my wants and requests. He took his time to answer my questions and help me become familiar with the vehicle. He set up a free trial of onstar for me as well and helped me through the set up in the car. I am extremely pleased with the experience I had with BJ a d highly recommend him specifically.

I have purchased a used 2017 Cadillac XT5 from New Millenium and this dealership has been very professional and consistent with every interaction I have had. I went shopping for something specific, and the saleperson BJ and manager David were able accomodate what i was looking for. They gave me a fair price for my trade, and their asking price was very reasonable. BJ took the time to explain features with my car, and made sure the set up and personalization was accurate. I was treated with kindness and respect when i had an issue, and it was taken care of in a timely manner. I am not sure why there are negative reviews, those individuals probably have unrealistic expectations. I highly recommend going to New Millenium auto, you will not be dissapointed!!

BJ is the best person to see...me and my fiancé came in based on a car accident and needed a car now!...he was beyond help...personality and his “tie dye” attitude was fantastic....ask for BJ and only BJ :) beyond a wonderful experience:):):)

The staff at New millennium is awesome! BJ helped us when we were in a tough spot and made it happen! We are more than grateful !

Great Experience...I bought a great 2018.5 Nissan Rogue SL AWD top of the line model with CPO certification + low miles all the bells/whistles I wanted. Did the majority of process from home via apps/website, phone/text & email until I closed on vehicle.BJ brought vehicle to me so I could see it because I couldnt make it to the dealership to see it during my scheduled appointment. The customer service was phenomenal & I would recommend anyone looking for a vehicle to give them a try if you see something you like on their lot.

William (BJ) absolute best experience I have had I definitely recommend working with Bj

Bj Evans is awesome! Before coming here I went to four different places and all I got was denied. Thanks to Mr. Evans, I am now an owner of a 2018 Kia optima😁. You Rock Bj🤘

BJ is the man. I’m happy I actually got a dealer that made the process so smooth and easy. Everyone always hates thinking about the experience they’re going to get. Not here. Super happy across the board!

BJ is a fantastic sales person! Knowledgeable, friendly, and hardworking! I will recommend him to my friends and family and I know where I will go in the future for my auto buying experience!

BJ Evans was awesome to work with very nice and went above and beyond before and after the sale. I would highly recommend going to him for his great customer service

B.J. is one of the best, if not the best salesman Ive ever dealt with when buying a car. Hes very professional, curtious, and makes the whole process comfortable .A 5 star salesman.

Bj assisted me with the process of purchasing a car helped me overcome my fears of being treated like a number. He went above and beyond to explain every step in the process so there was no surprises. Thank you again for your assistance it was a pleasure meeting you and working with you

Wonderful salespeople! Great inventory to choose from!!! Definitely worth the trip to go see these guys!

My wife and I had a great experience with Our salesperson BJ Evans, very colorful and energetic, the transaction was pleasant and done in a very professional manor.

Dont purchase a car from them after they sell you a car something goes wrong after you pull off the lot and they dont want to fix.

What a great experience, met with B.J. who was very personable, down to earth, and great to work with.He showed me all of the best options available and was able to help me. Both B.J. and New Millenium have my business.

The person who helped us out with our Kia sportage was fantastic. His name is BJ Evans. Thank you again from the Devoes

B.J is very smart he helped us out a lot, great deals, great sales performance and he didnt not leave till the job was done and made the experience awesome Ask for him!!

BJ was knowledgeable,funny and made things really smooth thankyou

Mohammed is the best salesman ever.We couldnt believe he was only working there a few weeks!Very friendly, honest, charismatic and full of wisdom.He really went out of his way to make sure my wife and I were happy.If only I had 2% of his positive attitude, my life would be 100% better.Anyway, the place is a FANTASTIC place to buy a used car.Besides, any place connected to Stephens is top rate anyway.They were always the best place to buy a car.. for the past 4 decades, at least.Actually, you will NOT find a better place to buy a car than Stephen Toyota.Stephens is, and always will be, the BEST place to buy a car in Bristol.And now Ive discovered New Millennium is THE BEST place to buy a used car in Bristol.Im sending everyone I know to this place.Everyone there was great, the manager, the other salesmen. A great vibe when you walk in the place.Unfortunately I was on the verge of getting very sick with a serious asthmatic bronchitis lung infection thing, so I wish I wore a heavier jacket that day!😂😂😂

I went there looking to buy a car and didnt know what to expect. I was helped by a gentleman named Jeff who was both courteous and very helpful. I have bought several cars from different places with varied results. This was by far the best car buying experience that I have ever had. Jeff got me into the right car at the right price. He was extremely professional and made the entire process seamless. I will definitely be recommending this dealership and Jeff to all my friends. Kudos to the staff here.

My name is bryanna! BJ helped me find the most amazing car in my price range and the monthly payment i wanted he was very attentive to my needs and i would HIGHLY recommend you see BJ. awesome person, down to earth, and really is there for your best interest. super friendly, and intelligent!!! the business manager Frank was amazing and fast with getting my car on the road the SAME DAY. very hassle free! im so happy and pleased with my business there and am planning to go back to get a potential second car!

What an awesome experience here. I worked with Larry and Frank and they were knowledgeable, friendly, and really helped me out . I am so thankful I was able to purchase a vehicle and get such good service

B.J Evans helped a lot, and made the experience genuine! It was fast and easy!

Very helpful. Helped my granddaughter get a car in her price range. And affordable payments. I would do business with them again.

Jay is great! Helped me get into a car in the same day! Please come here it’s awesome

Trying to take advantage of me.. outrageous interest rates with more than half down

I don’t really know why this place has bad reviews. Went in today and was helped by Michaelangelo, and had a great experience. He wasn’t pushy, he listened to me, he was honest and great conversationalist. I haven’t purchased a vehicle yet but I will be! I am confident my experience will continue to be nothing short of great!

Truthfully no idea where these bad reviews are coming from. I went to this dealership after falling in love with a Toyota Corolla online and had no trouble in scheduling an appointment to see if that day. Met with Sean on a Thursday (his 4th day on the job mind you) and he was nothing but helpful and truly excited for me in purchasing this car. I test drove it, did some paperwork and put down a deposit then picked it up Saturday morning. Great experience, great dealership. Don’t let the negative reviews scare you!!

For starters, its like pulling teeth to get in contact with anyone here. If you are trying to contact your salesman or the manager, prepare to go to voicemail every single time. Secondly, I bought a car from here which I noticed started making a clicking noise from the axle. I took it in and they took a look at it and determined the axle was a little loose. They offer warranties on their cars and my car was still under the warranty. After determining the problem, my salesman tells me that management was giving him a hard time about the repair but hell take care of it. Why was management giving him a hard time over an issue that is not my fault and is covered under the warranty they provide?Once they finally agreed to do the repair, my salesman said he would be in contact with me to have someone pick up the car and bring it over to their technician once they order the part. A week goes by and I didnt hear from my salesman once. I finally call him and it was clear that they had forgotten to order the part altogether. He calls me back and says it will take two weeks for the part to come in. Two weeks go by and again, no contact. I call the dealership, turns out my salesman moved all the way to North Carolina! Management did not go out of their way to take over the pending work this salesman had and again, completely forgot about me.In addition to all of this, the car was not even cleaned when I first bought it. Salesman claimed that it was because they didnt have time and hed try and have someone vacuum it really quick, which never happened. I work at a dealership myself and I can tell you that these guys are extremely disorganized and unprofessional. If I had to do it all over again, I would stay far away from this place.

Not a terrible place but I would recommend going elsewhere. LaWonda was a help and pleasant but the cars at new millennium are shined up machines with underlying issues. Ive had my Toyota Camry 2 weeks and problems are already evident.Today picked up my car after getting the radio serviced (was broken at time of purchase) and there is evident damage to the console including the LCD from the replacing of the old screen.Just a level of not caring that is clear here, stay away or bring someone extremely knowledgeable to check out the purchase

We went to look at a 2004 Blazer. Salesman was clueless. He got the service record from his manager and read it word for word as I was looking at it and couldnt figure out what assy was. Told him we would think about it and call them back and he proceeded to go ask his manager if we would be able to finance it. I told him again that we were just going to go home and think about. He continued to say that I just asked him if we would be able to finance it and got a real attitude when we continued to walk out. Very unprofessional staff who dont really know much about the cars they sell. This is the last chance I will give them.

My husband and I worked with Arkeya and he was amazing. We went in telling him exactly what we wanted and didnt show us anything less. He did not show us anything over our budget, and ensured that we were completely happy and satisfied. I drove away with my car today,the same day I purchased!

People are very interested in covering all bases with you on any type of car. Not bad experience at all just too far away from me.

I purchased my Usef GMC Terrain from new Millennium Auto sales .and I traded my Nissan Frontier in Stan Gave me a fair price for the trade in.and he fixed a couple small issues with the truck..only one key fob came with it the buttons broke on the key fob I had and Dave Mazzola took care of me so I wouldnt get stuck without a key fob. Both me and my Fiance Bought Vehicles from them.....very Awesome people!!!

Great place to buy Quality cars, trucks and SUV vehicles. Excellent Sales Team that goes all out to provide customers with low maintenance high performance vehicles. Two top notch experienced mechanics Terry and Pete who inspect, diagnose and repair any mechanical issue your vehicle needs. Stan Dopart and Dave Mazzola are helping put you into a vehicle that you will never regret making payments on.

Saturday I went to the dealership with hopes of getting a car, I was a bit nervous because I didn’t know what to expect . I was greeted by Sean Geis when I arrived, we sat down and I told him my situation. He reassured me that he would get me into something similar to what I was looking for and most of all a car that was reliable . Through the process of getting my car Sean was very knowledgeable, friendly, relatable and a overall a good guy. He made a situation that could’ve been very stressful as painless as possible, he was very professional and got me into a car that I didn’t expect to drive off the lot with . I’m very appreciative and happy with my experience with Sean Geis, you’re the best .

Incredibly unprofessional. I purchased a vehicle over two weeks ago. Traded my vehicle in, switched plates and got everything squared away with insurance. I dealt with the salesman Michal Stanko. They said the vehicle would be registered and I would be sent the registration that week. It’s been more than two weeks and the only response they give is “we are working on it”. Now I’m driving an unregistered vehicle so I can go to work. Do yourself a favor and skip this dealership, they aren’t worth the headache.

My previous cars were bought new and serviced here at Stephen Auto Mall Centre for everything including oil changes. One is 21 years old so here I am picking up my new used 2014 today. In 5 minutes Ill be driving away in it. My personal thanks to David Mazzola for helping me pick out my new car. He definitely went the extra mile.Jeff just handed me my key so Im off and driving.Thank you StephenGO SEE THESE GUYS

Very poor customer service.I bought a kia Sportage with a guy called Larry and it was missing some parts that was promised to be replaced in a couple of days.After 10 days calls and calls and going there many times to get the parts and nothing sorted I’ve decided to by the parts by myself.So before I pay for the car they were calling me everyday but after it was paid I’ve never received a call from them about the missing parts.Unfortunately I can’t recommend this place to anyone else.

Update to my previous review: It’s now been almost three weeks and to get a legitimate response, I had to write a review online to receive follow up from the business saying that they were facing issues with the CT registry. None of this was communicated, nor was I kept in the loop. I received a response to the review to contact their manager which goes directly to a voicemail system and he has not responded. They told me they would overnight dealer plates to me, which I still have not received. Now I’m driving an unregistered vehicle just so I can go to work. I have been pulled over three times for driving an unregistered vehicle and now face the potential for loss of insurance on the vehicle because the dealership has not registered the vehicle even though I switched my insurance over to the vehicle and got that squared away. This dealership is a nightmare! Stay away.

Great selection of cars with a constant turnover. If you see something you like grab it before someone else does first.

My go to dealer since I move to the city of Bristol until recently. Previous buys went smoothly and with friendly people since my last buy this has change.

This place is great. Henri M is the salesman to talk to, hell take care of you

Same day car was purchased the check engine light came on. I brought it to be fixed. One day later the light was back on. Three times I went thru this. Yet two dealerships claimed they fixed the problem. By the fourth time I requested my money back or to be put in s vehicle like the one I purchased. The money was givin back. The rudeness was unbusiness like. And by the manger stan at that. They took a trade in and knowing I had no vehicle after this they gave the money instead of putting up another car. DO NOT PURCHASE A 2009 TOYOTA COROLLA GREEN COLOR. it is a lemon car that they are trying to now resell. This place disgusted me with there manors by the boss. I suggest buying new and not used vehicle. They try to rip u off by selling auctioned cars that they claim are able to run.

Very unprofessional people as you walk in there asleep or on there phone, I bought a car from them with missing parts that was promised to be replaced and still no word from them, before I bought the car they call and text all the time, after I bought the car they ghost. Unfortunately I cant recoment this place at all. I went to check on getting my key unlock lock buttons replaced or fixed and they were rude.

I went with my husband and friend of the family mr Abe Thomas was so pleasant and respectful excellent customer service

Great Friendly Staff that will get You in the Perfect Car

Small selection

Take your time and money elsewhere.

Ok, if you have messed up credit and couldnt finance a snicker bar with half down, this is the place for you.. I went ther looking for a car and was helped by a Hispanic female salesperson. I dont care she was Hispanic, nor the fact she was a women, but it was so apparent she didnt know anything about cars.. The more I let her talk, the more it was apparent she had no clue about cars.. Being a certified mechanic, I can usually tell if something is wrong with a car. I was checking a car out and by the sound of the motor, I could tell it had a bad bearing.. Shes standing there telling me the car needed toward up.. Lol.. Beware of this place, the charge top dollar for cars and will try to bang you on interest rates.

Great place to buy a used vehicle

Very sneaky tactics ...was disappointed in their indifference to the customer .

Accounting lady is very abrupt and doesnt like to answer questions or explain things.

Not helpful at all....very rude

Ok

They are very helpful with customers