38 minutes to get checked in, modify a few things to my order, get the tires on, and out the door. This will be my second set of tires here and the staff has been friendly and effective every time. I’ll continue to come here and I would highly commend anyone else to come.

From the very first phone call, this staff was extremely knowledgeable and professional. Frank really knows his stuff, as Im sure the rest of the staff does, as well. My tires came quickly, I was scheduled promptly, and I was in and out in no time. Great experience! Definitely recommend!

Fast friendly service. Got all 4 of my tires replaced, used my military discount & didnt break my budget. Track your vehicles progress online is a great option. Comfortable waiting area also.

Have now bought 3 sets of tires from this store. Sales staff polite and eager to help. Please cut them slack for not having the tires you want on the self or in the local warehouse, they are also affected by the global shipping issues.

Great place to get tires I bought two sets for my vehicles. The men was so sweet and friendly when we went for car tires. We went two weeks later and bought a set for our van. I highly recommend this shop.

I am a discount tire customer always great experiences except here, guy had tires in stock but refused to sell them to me bcs they were going on custom wheels and with very cry baby attitude guess he didnt liked the idea of a Mexican affording better tires than he did on his vehicle, I had to go with the competition to buy them and get them installed with actually an even better price, I wouldnt recommend this discount tire location

We arrived with a blown-out tire, needed to get another, and have it put on. Simple...right?There were 2 people there, which were already being served. 2 other people arrived after us, and were put ahead of us. After nearly an hour of waiting, my husband changed the tire himself.

My family was traveling through headed to Washington State with our 5th wheel. We had our 5th wheel tires replaced with new ones. 1 hour later we are stranded on a major highway with a missing 5th wheel tire because the lug nuts where sheared completely off due to not being tightened down.We were dragging our tire drum on the highway causing sparks which luckily caught the attention of a truck driver and informed us. This happened at night everything was closed due to covid 19 early lockdown in that area. A State trooper was called to us and we were escorted off the next exit going only 10 mph Luckily the state trooper called a wrecking yard friend whom saved us and our 5th wheel damages. We had to spend the night with no electricity in our 5th wheel waiting till morning to get the damages repaired costing us traveling time and $$ for a tire with rim and a rebuilt tire drum because the one on the 5th wheel was completely worn down from being dragged. Evidently the Discount tire employees were in a big hurry to close the business to go home and failed to do their jobs correctly and completely unaware of the danger they had put our family in that night. It was the worst night of our lives.

Knowledgeable staff that took time to explain the differences in the tires for my vehicle. The tire installation was quick and pricing was reasonable.

Staff was very helpful and considerate with their customers. Great help with financial services if needed. If the one option you dont get approved for they have options for backup financial places to help customers.

Purchased a camper with china bombs. Discount Tire mounted Goodyear endurance tires on some new rims and they did a great job. Absolutely no complaints.

Really good experience. Attentive staff, quick service . Great location.

After a catastrophic tire blowout on I-81, they were the only tire store in Bristol with the 80 psi Load E rated tire we needed. Their staff was fast and professional, and they got us back on the road (3.5 hours left in the trip) right at closing time. I only wish we had one where we live.

I had a tire that kept losing air, and I had to have it filled air on a continual basis. So I stopped by Discount Tire for them to inspect my tire. They found a screw in my tire and was able to take it out and repair my tire.Stop by for any of your wheel and tire needs. They will take care of you.

Excellent service, knowledgeable staff, good tire warranty and rotation..

Great service. Reasonable prices. Definitely worth the national service coverage i get during my travels.

Service could not have been any better!! Ordered 4 tires online on a Wednesday evening, made an appointment for 8am Thursday morning; was greeted right at 8:00 and went over the order to confirm it was correct and I was backing out of their bay at 8:35 (I had planned for this to be at least a 90 minute ordeal, so 35 minutes was fantastic). Staff was super friendly, service was excellent; will definitely be going here for future purchases!!!

Awesome everyone two sets of tires two great visits

Super good deal on tires...nice and informative sales associates...but the installation team wins the prize for the SLOWEST guys I have ever seen at changing tires. Very inefficient!!

Great experience and easy. Picked and paid for tires online. Setup appointment they called to confirm everything. I showed up at appointment time and was out 65 minutes later. Very nice crew and very streamlined process. Not to mention the tire price was very reasonable and great warranty.

It Was Very Respectful and I Was Very Happy and A 110% Satisfied with the Store and How Well Manner the Gentlemans Was To Me

They are friendly, fast and professional. I will now be a lifetime customer!

Needed a valve stem replaced because mine cracked and didn’t wanna do it myself cause I’m lazy. This guy tries to sell me a set of tires and sensors. He claims my tires were showing wire. Yes they’re low pro tires, but have tread left. No they’re not new but they’re not that bad. He said he couldn’t touch the valve stem without a new set. I told him I just needed to be able to put air in the tire. Wouldn’t touch it, so I left.

Fast friendly and great 👍 service

Recently I went to Discount Tire to get an alignment.The service tech Kevin who assisted me was incredibly friendly and knowledgeable. He explained to me the importance of doing alignments, balancing your tires, and having good safe tires. Not only that he went out of his way to show me the condition of my tires. Provided me with a free balance. Prior I went to Tire Discount to get my tire balanced. After they worked on my car two days later my steering wheel was back shaking again. Kevin made sure that I was safe and the job was properly executed so that my journey back to Florida is smooth and safe. Thank you for your excellent service!

Cody was Exceptional in customer serviceHe was very friendly and expedited my time at the store.He is a valuable asset to the VA store

Great staff and fast service! The store manager came outside to meet us and quickly checked us in. Everyone was knowledgeable and competent. Great experience! Only place Ill come from now on!

Nice folks but only do tires

Fairest pricing I have found around here. In and out quick. The staff is also super nice, like Chick-fil-A nice :)I will continue to come here for all of my tire needs!

This place treats you like they want you as a customer. Friendly, courteous and helpful approach makes them several steps above any other. Their pricing is excellent as I havent found cheaper on the internet. They deserve 5 stars.

Nice staff, but neglected to tell me I had to replace all 4 TPMS at once or would run into issues. Cost me a few hours on my Saturday for no reason. Likely not going to return.

Ordered a set of tires over the phone on May 1st, got a call back May 5th saying they were in. Called back May 7th to make sure they could get me in on May 8th and everything was a go. Show up Bobby and Ryan(I think) have idea what Im talking about. Long story short avoid this location. They dont care and very unprofessional, No track time for me now!

These guys are amazing still, I had a certain time I could wait to get a tire changed and they beat that time by 45 min!! Will continue to buy from them

Discount Tire is the ONLY place I go for tires ! I was waited on by Andrew last Friday and after he patiently answered all my questions, I purchased a set of Continental tires and couldnt be happier with the way they enhanced the handling characteristics of my car as well as the wet & dry traction and road holding and comfort on the highway. Truly superb tires at a reasonable price, and since Continental was offering a $70 rebate, I got the road hazard Certificates practically for free giving me further peace of mind. Ive been a happy customer at numerous Discount Tires across the country for years, including the Bristol, Va location and they have never disappointed me. Thanks, you are the very best in my opinion ! Al Kane

If there was an option to review with ZERO stars, I would. Bobby, the store manager is a joke. Frank, one of the employees initially “inspected” my tires and let me know that I needed a new wheel due to some type of chipping or whatever bs that he said. Given that my tire wasn’t holding air & this is not my profession. I trusted his opinion. After scheduling my appointment & coming back for the work to be done, I noticed that they gave me a black wheel (the other 3 are silver). Bobby was there when my car was pulled out & i said something right away. I was never even asked if this non matching wheel could go on my car. They also told me that once the wheel is put on my car, it’s mine.... After Bobbys first attempt to make his wrong, right... I shared this experience with a good friend who is familiar with cars & he said I shouldn’t have even had the wheel replaced. Took the wheel to a different shop & they confirmed that nothing was wrong with it, it just needed to be cleaned (which should be done every time a new tire is put on a wheel). I went back to call Bobby & Frank out on selling me a NON MATCHING wheel that I DIDNT EVEN NEED!!!! I told Bobby that my old wheel was perfectly fine & Bobby looked at me & shrugged “yea we figured that”. What a douche, trying to take advantage of a female & almost did. I did get my money back & my old wheel put back on my car. During the guys working Bobby tried to pull me aside to then contradict the decision and “show me” why they made the call to replace it. Wasn’t interested. I’ve been using Discount Tire for years.... I will NEVER return to one after this. They should be ashamed of themselves. Can’t even imagine how many other women or elderly people they take advantage of. Horrible business they’re running.

Great service, clean facility, polite and hard working employees.

Very friendly and reasonable prices.

Very friendly and helpful

As a traveler, I can always count on their customer service and knowledge. The only way I would rate this place a 6star if they keep chips and drinks while we wait. 🤣

Great help, friendly and balancing free anytime with your purchased tires.

I love this place!! We get all of our tires here and I have always been treated with respect and courtesy by every employee. Whomever is running this location is doing a fantastic job!! And a big shout out to all the guys on the ground who are making it all happen!

Discovered a bolt in my tire this morning so went to Discount Tire today. Phenomenal service! The gentlemen were all very polite and they had my tire patched and ready to go within minutes. And it was FREE! Absolutely fantastic.

I was lucky enough to have arrived before close....I have been purchasing tires and rims for years They are kind professional salesmen and actually one ends up being able to make an informed decision. Unfortunately this day in age ur usually forced to take what is in stock. Not the case here. But I will always be a customer for d tire.

Friendly and helpful associates. Bought a new set of AT tires. Working great.

Great service and the ONLY place I go for tires ! Always the best prices and fast courteous service . Stephen waited on me and patiently answered all my questions and I ended up purchasing a set of 4 Continental tires that just blew me away how they enhanced the handling, wet & dry performance, and super overall comfort on the road, and since they were running a $70 rebate on these particular tires ( as well as other rebates on different qualifying tires ) that pretty much paid for their very worthwhile Certificates for added peace of mind for road hazards, etc. Ive been relying on Discount Tire for many, many years and have never once been disappointed. Try them - you will be glad you did !

Very nice staff and tires were installed without a problem but when I was told I should get the warranty and I asked how much it was, my salesman said about 25 dollars. What he failed to mention was its per tire so there was an extra 100 dollars tacked on my new tire bill. Not an honest way to do business

Needed tires rotated said it would take 1 hr, so i set up a appointment for a few days later, showed up they said it would take 1 hr 2 bays empty ? I left, I rolled in a few days later ask for tire rotation bays empty they said it would take 1 hr ??? I said why they said other people had appointments ??? I will go to Kingsport from now on. Looks like I upset someone when I could not set around for 1 hr to get a 15 min tire rotation ?

Called to make an appointment to have tires rotated & was told I did not need an appointment. Arrived 14 minutes later to find a 90 minute wait. Only one bay was being used but there were plenty of employees available to accept a semi delivery & a FedEx delivery while I waited plus a couple girlfriends stopped by to visit with employees. The actual tire rotation took 9 minutes & 39 seconds. Wont be back to this shop!! ***This shop is telling customers that I was not a customer here & that my review is false which I find hilarious since my car is in the photo I posted in front of the one bay being used!!!***BEWARE: they are liars also!!!

I would recommend this place to anyone that has Tire problems. The staff. manager everyone went out of the way to please you great place. First time there

These guys really raise the bar for customer service at a tire shop. The last place I went had a habit of being condescending and dismissive of my preferences and opinions. These guys know how to be friendly, and educate a customer without being condescending. They also keep a clean shop, and they actually know how to program the TPMS sensors correctly.

No matter how many people are here, they seem to be incapable of using more than one bay at a time. This location suffers from lack of management and caring. The bathroom has no soap or paper towels so be careful not to shake their hand. Even the garbage cans in the lobby are overflowing.Very dissatisfied with this location.

Awesome service. Everyone was great and they put 4 new tires on in 30 mins! Best price! Best service! Highly recommend!

Hands down the best tire place in Bristol! Amazing customer service and none of the employees tried to sell us tires, just honest employees. No “salesman” attitude. Cody helped us find the best tire for my car and the type of traveling I do. The best thing about Discount Tire is that they price match. Cody encouraged us to look around at other tire shops for the best deal, then bring it back to them to price match it for us. Overall, extremely happy and will be going there from now on for all my tire needs!

Nice folks. Fast service. Definitely haunted by the ghost of a farmer from 1820s feudal Japan - there can be no question. Prices are fair. Follow up service is free and transferable.

Ordered tires on-line. I was called the next day. Tires I had ordered were discontinued. I was offered an upgrade tire for no extra charge. On the day of installation, crew was very informative, prompt, and professional. Highly recommend!

Nice people and will do you right. Cant beat them when it comes to knowing how to take care of you.

Super friendly and super fast! I’ll be back.

I arrived at 5 pm after calling first. I had wanted to take advantage of a rebate that ended on this day. Bob (store mgr) waited on me and couldnt have been more helpful. He even completed my rebate form while I waited for the tires to be installed. Although it was late on a Friday afternoon, not a single employee acted rushed. The three people that I interacted with were all friendly and very professional. My tires were installed and I was out around 6 pm. I received great service and very competitive pricing on some really good Cooper tires for my truck. This was my first visit to this store, but certainly not my last. Its refreshing to find a tire store that understands the value of great customer service while maintaining competitive pricing. On a side note, I had the tires installed just 10 days ago and I received the rebate in the mail today,. Just another example of what a quality company Discount Tire is.

Great service I will be back.

No complaints. Went for a tire rotation and balance. Quick in and out. I like the face that if you buy tires from any store they honor the service and warranty at any other location. Makes it easy for folks like us who travel a lot.

Very friendly staff and fast service. I would definitely recommend!

All my automobiles have been there. Great service every time. Thanks

Great service and very friendly staff

My babies and I were traveling through Bristol and the Tire Pressure light came on in my car. I found that to be odd since the tires had recently been purchased and installed at a different retailer in Portsmouth VA. I drove in to this Discount Tire location to have it checked for a nail or any type of leak. The staff did a leak test and found nothing wrong with the tires but did replace an apparatus that should have been changed at the original retailer. The staff was extremely helpful and knowledgeable and I felt treated fairly. As a lady, they did not treat me as if I didn’t know anything. I would definitely recommend this place for Tire needs.

The guys up there will take care of you without a doubt. Kodie and Bailey a couple of Techs up there are a riot. They will treat you like family! Set my truck up with rims and tires and blew me away with suggestions! Super happy.

Always fast and courteous service

Great service! A customer service rep Solomon waited on me and sold me some Goodyear tires. He was excellent and I came back he remembered me and check the air in my tires. Best place I have ever been yet.

Great crew and good prices. In and out first thing in the morning.

Scheduled an appointment online, was greeted at the door by friendly staff. My car was taken in immediately; all was said and done in about 40 minutes for the mounting of two tires and balancing of all four. There was a tiny bit of tire mounting compound on the wheels but it wipes off easily and there were ZERO chips or dents in the paint, and no vibrations or other issues to speak of. I had a better experience here than any tire shop in Bristol and I have lived here my entire life. They definitely exceeded my expectations for a major retailer, and I will be back. Great job guys.

Very courteous, helpful staff. Had the blownout tire changed quickly!

These guys were great. 5 STARS all around. We happened to stop to get gas and noticed some tires we bought in Pensacola Florida less than a week ago were blown on our RV. It was 430pm when we drove in on a Saturday and they close at 5pm. These guys hooked us up with some great replacements, refunded for the blown tires and stayed way past their shift to accommodate our travels. We appreciate each and every one of you. Thanks for making out travels less stressful.

Bought a set of wheels and tires here and loved the professionalism.

Great places ...love my tires . There needs to be better communication, especially for the elderly...

Picked up a nail in the shoulder of my tire. It wasnt repairable. They had the same tire and had it on in literally no time. Great team and service. I will be back.

These folks are beyond professional and courteous. I have been to multiple discount tires in multiple states. Every experience is the same. This is the only tire company I’ll go to. Repaired my flat in no time for free even though I didn’t buy from them. Great job.

Very quick service, would recommend to friends and family.

CODY, WE LOVE YOU!! A very big garage with Professional Service...A very unique and easy to find location ( go past Chic Fila ) Turn right at light.The tire prices were FANTASTIC!!

Shout out to the fellas at this location. Great service and fair prices. They make you feel at home from the moment your feet hit the parking lot. Typically wouldnt promote chain companies but these folks made me a believer. They were careful and maticulous with my wheels, and made sure everything was correct before sending me on my way.

Fast and friendly service. Bob was amazing! We were in and out in 30 minutes or less and they put on 4 new tires and checked everything. They tell you if your vehicles may need something. The warrantee on my tires, covers just about anything. They even take Care Care Credit. If you need tires, go see Bob and tell him, I sent you.

Had a hole in my tire and needed to get it fixed. Other than the long wait, over an hour and a half, they fixed it quickly and I was on my way.

Great service

Very pleased

Discount Tire is my favorite Tire place, they have many locations in the USA and have decent coverage on the tires you buy from them using their warranty.

Unbeatable customer service! Free flat repair! Even if you didnt buy your tires there. Unfortunately, the tire was unrepairable because of where the puncture was and it wasnt my vehicle. I stated that the vehicle wasnt mine and was not prepared to buy a tire at that time. I didnt have far to go but was concerned about the air leaking out before I could get back and no spare. The guys at discount tire mounted and balanced a used tire they had at the shop. When I asked how much I owe, I was told no charge, we just want you to get home safe. I have bought tires there before and will definitely be back. Thanks again!

Friendly staff, but not very good prices, and to top it all, they never call back.

I cant understand why the building is built with multiple bays & there are multiple employees out in the bays when they only utilize 1 bay to service vehicles! My friend warned me about her 90 minute wait & ironically, almost every person who came in while I was there was told 90 minutes. I waited 90 minutes before they even took my vehicle in. They were finished in about 15 minutes so Im not exactly sure why everyone has to wait 90 minutes.

Great service and prices. Solomon is a top notch employee and would recommend him to help anyone. Repeat customer.

Only place that I go to get tires. Highly recommend this specific discount tire. Friendly employees and fast mounting and balancing.

Andrew was most excellent and gave me a great deal on my trailer tires!!I highly recommend these guys!!

Had an issue with one of my tires loosing air made a appointment 9am to have it looked at they found the problem fixed it was done by 9:45 great service

Great service and always very kind.

Repaired my tire sensor for free!!! Awesome bunch of guys

GREAT SERVICE! Staff is amazing! They worked with my budget and it only took about 15-20 minutes.

So dont sure yet see once they get my rim they ordered an put it on

Fast, efficient, courteous, professional. Upfront pricing on tires. Cheapest in area I might add, with free (included) maintenance to boot (rotation, balance, flat repair, free air, inspection, etc). What more could one ask for? And when I say fast, I mean fast. Was out after a handful of minutes on a tire installation. By the way, I had leaks on 2 other tires I purchased from another vendor prior to this store opening, and they fixed those for free too !! Informed consumers should go nowhere else.

The people are so friendly. I bought 2 tires about 2 weeks ago with a warranty. I ran over something in the road damaging my tire and they replaced it for me with no problem.

Great service -very friendly staff. Will be back for all my tires.

Andrew and his team did a fantastic job. Had a flat tire drove 30 miles on a spare and they stayed late to fix my flat and replace the spare. They saved our trip would absolutely recommend them!!!

A cut above the rest

Just wanted to come on here and say that this place is absolutely amazing. Bobby is the most customer service friendly person I’ve ever spoke with at a tire store. This place will do absolutely whatever it takes to take care of you and meet your needs. I called to see if they had my tires in store and they didn’t and he said that they would order them. Bobby called me back and said look I got tires that will fit your car they are a little more expensive but I will price match the tires for you.! I mean really who else would ever do that! I highly recommend this place to anyone and everyone.