We have bought 3 vehicles in the last 5 years from Bill Gatton Honda & left the dealership very pleased. Jordan was our last salesman & he went above & beyond to help us get into another Honda Pilot! Mr Peters in finance was very helpful also. We were in & out in less than 2 hours & left very happy with our purchase! We will continue to buy from Bill Gatton in the future!

Found the used truck I wanted and great service from everyone involved.Mike Engles is a great, no pressure, sales person there.

Just had my bed cover and roof rails installed on my Honda Ridgeline at Bill Gatton Honda and they did an outstanding job. Staff was very friendly and informative. Even went the extra mile and and got my input on the positioning of the crossbars. I highly recommend them as a place to purchase your vehicle and/or service it

Excellent service! Parker was fantastic in assisting me with all my concerns. Highly recommend! Thank you again!

This dealership was great.My family and I were passing through town going back home during a recent vacation my family car decided to show the dreaded check engine light along with a few other warning lights.We called Bill Gatton Honda that morning and spoke to Landon and he said they would fit us into their service to check us out. Unfortunately when we got there that morning the lights had gone off, but they pulled us in and Johnathan ran a diagnostic.After paying a very reasonable diagnostic fee we got on our way....or so we thought. Thirty minutes away the dash lit up like a Christmas tree again. I called up and talked to Landon again. He got us fit back into the service line.Steve, checked us out and found the problem and got to work on it. Landon even worked it out for us to be taken to a local hotel and our driver even stopped so we could get some dinner.First thing in the morning Steve had us back up and running and no lights and we were able to make it the rest of our 416 miles to the house without incident.They were fast, efficient, affordable and very accommodating to a family traveling through town.They were also very hospitable to my family of five, three dogs and one ferret. As we were getting our Pilot checked out it was a pretty rainy dreary day. Yet, they let us hang out in the showroom to stay dry. They even kept us hydrated and put on a fresh pot of coffee for my wife.They were awesome.

Great service and friendly staff. A bit pricey but with car repair you get what you pay for. Their work is always guaranteed.

The moment I arrived at Bill Gatton Honda. I as greeted by a very friendly and honest salesman Mr Johnny Wilson. After two days and a test drive later I purchased a vehicle for my son . It was a great no hassle experience.Thanks Mr Wilson and the folks at Bill Gatton.

Brad G. Has done an amazing job taking care of our needs and questions with our recent purchase. I highly recommend him as a salesman at this dealership!

They got my oil change done pretty fast but it sat in the same place for 30 minutes before they took it back. If not for that Id have given them 5 stars because it only took about 30 minutes for them to service the car.

Recently purchased a vehicle and visited the service department, I would give 10 stars to everyone,trace Bratton, Jordan Rawls,Matt blevins, and the finance department for making everything very easy, and going above and beyond what we would have expected from any dealership.

Amazing people! God bless them!

Another great experience with Bill Gatton Honda! A big shout out to Karl Mock, an amazing person; superior service!

I bought a 2016 honda fit back in september 2019 and i have to say.. for my very FIRST time buying from a dealer instead of family.. they made it GREAT.. the carfax was clean, they were HONEST..and no pressure sales at ALL.. ive recommended 4 people to them.. keep up the good work gatton :)

I really really trusted this car place. I was excited in hopes Of getting a BMW. I provided a Carfax reports which showed multiple all changes which I thought was a good thing and right before about the car they didn’t all change. They wouldn’t let me drive the car past a certain point. I ended up purchasing the car than the second day taking it to my garage. After going a minimum of 60 mph on the highway the whole car shook all over the gears were hesitant to change. I took the car to get looked at and there was a huge chunk took out of the frame there was also an oil leak, in the plastic that was over the transmission was busted. They also took the check engine lights off. The check engine light read at the timing chain was needed to be replaced. I called them and I went back over there and I guess they looked at it and offered my money back which was very fair they did not have to do that that’s what I do like about this place. They said they were never aware of the situation now but yet they had it in the air doing an oil change the day I bought it. Very sketchy place do not recommend

I had a great experience again! John Wilson is great! #fifthcivic #lovehondas

Took it in for a service, was told I would have to wait around 2 hours which was fine. While I waited for my car to be serviced, I wanted to look at a couple cars. The sales people were unprofessional and rude. I would try to get someone’s attention but each sales associate would immediately turn around or ignore my signal. I’m giving it two stars not for the service department, but for the sales associates behavior towards me. I’m not sure if it’s maybe because they thought I was young and didn’t want to take me seriously, but I was really hoping to look at a car today. I’ve been saving up for a new car and I’ve been browsing around, so it was upsetting that no employees took me seriously. I’ve had my eyes on a 21 Honda CRV, but since I wasn’t assisted today with the sales team, I definitely will NOT be buying a car from here EVER. I couldn’t imagine working with a sales team that doesn’t take pride in their work.Tip: Even if someone has already been helped (whether you know that for sure or not) ask if they need any assistance at looking in your inventory.Save yourself the time and just go to Kingsport or Johnson City.

Wonderful experience. Walked in bought a car in less than 1 hr.

I would like to express my experience at Bill Gatton Honda on the Volunteer Parkway as being one that has won me over as a loyal customer. Because of a young lady named Bobbie Richardson. My first encounter with her was over the phone, during the conversation I kept thinking how kind and helpful she sounded. When I stopped in a few weeks later and met her in a few minutes she had appointments set up for me to take care of the issues I was having. She is the kindest person and most helpful person, she is so knowledgeable about all of the services and getting your needs taken Care of. Her pride in her job is so obvious she makes you feel like you are at the right and only place and her total intention is for you to be a satisfied customer. She is truly a dedicated and most valuable employee of Bill Gatton, she should be over Public Relations, she is the person that can take a disillusioned customer and within a very few minutes you are a loyal customer.Randie Cadle

Everything was great. Heather was super sweet and helpful. I love my CRV!

Love my car

I own an auto repair shop in the area and ordered a vvt selonoid for honda was told 197.00 went to get tried to charge me 310.00 went to jc honda and got it for 136.00 what a rip off

Worst customer service I’ve ever had In my life. Bought 3 cars from there and will never buy another one from them. Sold me a car with a defective tire. Called to see if they would fix the tire. Refused to fix. Lady I spoke with was absolutely hateful and even hung up on me. Way to go Bill Gatton. Lost a good customer over a damn $75.00 tire. Don’t buy from them. Terrible

I had to have tires rebalanced and alignment redone from where other auto shops did the work incorrectly. They fixed it the first time the way it should have been, drives like a new car

As always..painless. Thank you

A big thank you too Mr. Worth Peak from Bill Gatton Used Cars! This man got me in a new Ford today and I have never been more pleased with a dealership and will be looking back to them for vehicles in the future. Thanks again Mr. Peak for you time and hospitality!

Very friendly staff. Had a great time with our salesman. Will definitely be going back when were ready for another car to see Matt Albright!

Salesman, Brad Gensheimer of Bill Gatton Honda, was by far the best car salesman I have ever dealt with. Brad was so polite and gracious all along the process of my recent Honda Accord purchase. Brad was a wealth of information. Although I had done a lot of research before shopping, he taught me so much more. He listened to my needs, wasnt pushy, and went over & beyond my expectations!!The entire staff at Gatton were kind and made my purchase of a new car while on vacation a delight!

Best new car buying experience that I have had.

Six months after purchase we are very happy with these guys. Purchase of the car was a great experience and they have reached out multiple times since then to check in on our satisfaction with the vehicle. Great jobs guys.

Bought a wonderful used minivan from these guys. Before putting the van on the market, they replaced the breaks, timing belt, and put new tires on it. They really go out of their way to send you off with a maintenance free, safe, clean, awesome vehicle. Brad was our guy and he was super easy to work with. No pushy sales stuff, just down-to-earth honest guy who wants customers to have a great car at a great deal.

Bought my Element here a few years back, I wish I had come back when purchasing a car this time! You just don’t know how good of an experience you have until you deal with a horrible dealership! Fast and friendly 😁

Prompt, short wait time. Good service rep (Cliff).

Bought a car from here a few months back. Mr willson was very helpful in this process! Will be back when my wife is ready for a new car.

Great! Very professional and kind!

Great car-buying experience! Jeff made the purchase of my new civic fast and easy, with no hassle or excessive negotiation. Received a very good price on the car I purchased and higher than expected value on my trade-in. Would definitely recommend this dealership and plan to purchase future vehicles with them.

Very courteous and helpful.

I am very pleased with the service here! The salesman went above and beyond to make sure I got a quality car at the price I was looking for. The whole staff is friendly and accommodating and make you feel welcome. I highly recommend this car dealership for your next purchase!! Make sure you ask for Karl Mock as your salesman he is the absolute best!!!!!

Great service...great people

Got a used vehicle from this place from what I thought was a reputable dealership. Well better yet I tried telling this Mr.Mock salesman something is wrong with this vehicle. This guy swore by their service mechanics they did a tremendous job on inspecting this vehicle. Well I was in need of a vehicle after my other vehicle went down on me and so i could get back to supporting my family of 4 like i was after having to switch jobs. Something most call a buyers remorse may tend to be my action for this so called reputable dealership! Better yet this guy never explained to me this type of vehicle had so many transmission problems.!!

I just purchased a 2019 Honda Odyssey from Bill Gatton Honda in Bristol TN. I couldnt be more pleased with the transaction. Our salesman, Bill Caffey, was open, honest and transparent during the sale. He showed us several vehicles, explained everything in detail, and gave us a great price for the new car as well as our trade.There was no pressure, no surprises and no haggling. Bill showed us the car, gave us our price and had the new car prepped and out the door in a few hours. The entire staff handled the sales, delivery, prep and paperwork efficiently and effectively. I highly recommend Bill Gatton and their expert staff for a truly great buying experience. I look forward to getting the same great service there when I bring the car in for servicing for many years to come.

My interaction with this dealership was great. I went in with a need that knowingly wouldn’t bring them any revenue. Instead of turning me away, they took the time to help me and made me feel extremely welcome. They were quick to help me as well. This says something about their business in my opinion. When I go to trade my vehicle in the future, this is the sort of thing that makes me feel confident that they will test me like a person rather than just another sale. They are very genuine. I would recommend them and appreciate them helping me knowing they would not be receiving any profits by helping me.

Great place to get your vehicle. We got both of ours from here. Jeff is a great guy to do business with.

Kristin is always friendly at check-in, the mechanics do a great job, and check-out is as friendly as can be. Thanks for your service over the years. That is why I have purchased 6 Honda vehicles at BG. Jeff Huffman is a great salesman and always sends greetings for birthdays and holidays!

One of the best car shopping experiences ever! Chris was so nice, not pushy, and very great to my family. He helped anyway he could to make our first car buying experience great! After looking at many dealerships Chris was definitely the best. I would definitely recommend!

My husband and I had a great experience with Bill Gatton Honda. Everyone was so friendly there. We’d like to thank Chris Hodge for all of his help he gave us. He took the time to show me how to use everything on my new suv and that was very much appreciated. He also answered any questions I had whether it be in person, by phone, or text. He’s probably the best salesman I’ve ever had while buying a car. He was very sincere. Cameron was also a big help. I feel like the both of them went out of their way for us. I would recommend anyone to go see them when purchasing a new or used vehicle.

Long story short, we had a warranty issue come up with our car and they were so prompt to get it taken care of! Everyone we spoke to was super kind and helpful.

Drove 300 miles to purchase a 2015 Chevy Silverado, examined the vehicle from top to bottom. They even put the vehicle on a rack so I could examine the undercarriage. Thank You. Came to finishing the deal they wanted to add $599 to the price for preparation. This didnt go real well. They finally took $599 off the online price and we made the deal. I did have to change brakes all around because of worn out brakes on the back and a terrible squeaking on the front, metallic brakes. Replaced all with carbon, no more squeaking. Also was told there was no warranty on this vehicle. Not even a 30-90 day warranty that you usually receive. This was disappointing, but the price was right, and it was the vehicle I had been searching for. Would give this experience 1 1/2 stars.

The service was great and they check my Honda Element safety inspection an told me what I need to fix an great price on my new good year tires .im very happy 😃 put my trust in this place .thanks bill Gatton Honda in Bristol you all treat me like family I will be back .

We have made 2 trips to the dealership and have yet to work with a salesperson. Today one approached us and said he thought we were someone else and walked away. We walked the parking lot for 15 min and were never approached again. We then drove to the car we were interested in, called the dealership asking for assistance. We waited another 10 min then left. As we approached the entry a salesperson was getting into a golf cart. I rolled down the window and told him what had happened. His response? We’ve been busy. Not even he offered to help. I called the dealership as we drove away and advised we were heading to Knoxville to buy a car today. Yea- poor sales service. I’d love to buy locally and have tried - more than once. I suppose hey don’t need the business.

Paid cash for a brand new 2018 Civic Sport Touring 1.5 Turbo. Tire sidewall had a factory defect, they would not take care of it. So much for the great Honda warranty and it only has 13k miles. Told me to find a tire shop that carried Continental. Unreal.

Great service and great people. Its a pleasure to do business there.Ask for Bill Caffey.

Cool

Fastest service! My Service Advisor, Clifton Howard was amazing. Very nice gentleman.

Where do I start? After incredibly stressful shopping experiences at 3 other dealerships, Anthony was like a breath of fresh air! We felt zero pressure and were 100% confident that he would give us correct information without just trying to make a sale. We HIGHLY recommend Bill Gatton and Anthony for your next big buy!

Great service department! I like calling, and actually getting a answer & a person to talk to. I got a appt for the next day, for a oil change & tire rotation. I was checked right in.... done very quickly & back to work. Bristol Honda will have me as a customer from now on..😊

Excellent prompt service

Excellent service from entire staff. Six months later they are still checking on us to make sure we like the car.

We purchased our Honda CR-V here at bill gatton and were given a great deal for our trade in. The transfer case went out on our equinox, and gm screwed us on the faulty part that theyve known about. So we went with the best vehicle with the best warranty. Would recommend to anyone looking to buy a new vehicle or used one.

DO NOT buy a used car from this dealership unless you get it checked out by a third party mechanic that you know and trust. I recently bought a car online from them and I usually do send it to a third party but this time I didnt. They swore up and down the car was 100% mechanically sound and needed NOTHING. I even asked them to look for specific leaks/seepage common to this vehicle. When I received the car and ran it for the first time more than a few minutes, I smelled burning oil. Took it to my mechanic and turns out it needs ONE THOUSAND DOLLARS in repairs!! When I tried to get in touch with the manager.....crickets......no email reply no phone reply. I did talk to the salesperson and they refused to lift a finger or give a dime to help. They are either dishonest or incompetent. Either way, stay away.In response to the manager below. I DID try to contact you by email and phone. I received NO reply. The only reply was from your salesperson who said he would do NOTHING. That is why I resorted to the BBB and thats the only reason you replied then. Your offer of less than half of the repair costs was insulting to say the least. The only reason you reply here and on other sites is to try and make consumers think you actually care.Dont be fooled!! Typical dealership who will promise and say anything to get your money. To this day I still have not talked to you!!! If you care so much why havent you called? Your words are truly hollow.

Their service staff is always friendly and always mindful to bring up potential concerns without being pushy. Great experience compared to other dealers.

I have to say Ive always been wary of car dealers but the folks at Bill Gatton Honda have seen it all. Will and Dave have had to deal with my anxiety about my car in the service department, and have ALWAYS been incredibly gracious and informative. They know what happens when someone doesnt treat your car right. I have had major work on my 2009 honda fit, they replaced the entire engine for me, cylinders, a new key fob (which I highly recommend) and regular maintenance as well. Their service professionals have worked on Hondas 8 plus years and know all the ins and outs. When it comes to peace of mind concerning my car, this is the place I go.

I drove from Georgia 252 miles (one way) to purchase a 2017 Honda Ridgeline. The sales lady Bobbie Richardson didnt mentioned to me that the vehicle was damaged. It had scratches and dents on the driver side from the front bumper to the back bumper. Not honest, stay away.

Great quick service for my daughters recall on her Honda car. Would recommend the service dept!

Nice selection of different models. Super salesman, who listened and didnt push. We didnt buy, but are still thinking . . .

I took my car in for a routine oil change and a few problems were discovered. So I came back a week later and the service was great. The people that I spoke to were really nice and explained what was going on with my car which I appreciated because I am not car savvy. They were also so great with my 2 year old cousin who was with me; and I loved that because I didnt get the feeling they were impatient when I had to divide my attention.

Superb!! Excellent, honest efficient service. The service people were so friendly !!!I have had several Hondas in the past and this is definitely the best Honda Dealership by far

Great service. Excellent deals. They made things smooth and hassle free. Very pleased.

I have had the pleasure now on several occasions to do business with this dealership. I have to say they have treated me extremely well. If you are even considering a car purchase stop and see these folks. I normally brag on Jeff Huffman and Cameron Bailey (no relation) because they are the ones that help me directly. However the whole staff is amazing too. Every time I walk in be it for service or a purchase or even if I just have a question they always make me feel more than welcome.

Bill Gatton Honda is a great dealership to work with. Our salesperson, Karl Mock, is trustworthy, friendly and professional. We highly recommend Bill Gatton Honda to anyone in the market for a vehicle. We will definitely look to this dealership any time we need to purchase a vehicle.

Large section of automobiles, good service,try to go there when they are closed, l need another car like a doorknob on a door!

Recently I received a notice that my airbags needed replacing. I took my 2004 Honda to Bill Gatton Honda in Bristol. Not only did they do a great job but they treated me with kindness that I rarely see in this world. Thank you all for making my day! You are all awesome!

Longer wait than expected. Very friendly and thorough!

The best HONDA DEALERSHIP IN THE WORLD, at the least TRI Cities for sure, Family, follow up, and Fairness. The whole team is great, if i was really pressed to pick one person to ask for, Matt B. would be it, he is easy going and very knowledgeable and I consider him a friend ! Pick a dealer that is actually good people, its a rare thing to find.

Great people, great experience thank you . Even though we bought a used vehicle we were treated as though we bought a brand new one they went above and beyond to make our experience the best!

Bill Gatton Honda is the hands down Honda dealer for unsurpassed sales and service in the Tri State area.Their technicians are the best in their class, and you can count on their service managers to make sure your car is safe and ready to roll.

Had some service work done and a detail job. The service work was what is was. They did the job correctly. The detail job wasnt that great for what I spent. They didnt even wipe off the top of seats. You could easily see dust that wasnt cleaned. Pretty disappointed.

The best place ever to service your car. Dave Bratton is an amazing attendent Representative because he goes out of the way to make sure you are taken care of. I highly recommend Bill Gatton Honda!

Nasty, rude staff. i have never had a good experience here aside from the purchase of my vehicle. i figure everyone has off days, but it is the same employees continually. although i love my honda, this gatton location is so miserable that i will not purchase another honda vehicle EVER again.

Always informative and Great job!Thanks Rob Spangler!

I had the best buyers experience at Bill Gatton Honda. I worked with Darama and Karl. Top notch service from these 2 and I was literally in and out in record time. I couldnt believe it. I would recommend Bill Gatton Honda to anyone!

I had the easiest, fastest, most pleasant car buying experience ever. I had no idea that buying a car from a knowledgeable and professional sales associate could be so smooth and I actually enjoyed it. When I began the process they didn’t have the vehicle that was right for me, Chris worked very hard finding exactly what I needed in less than a week. I went into the dealership and the paperwork process was so smooth and quick. I want to make sure people know that Bill Gatton Handa and Christopher Saletto has made me a lifetime customer. Thank you

Service is excellent and improving love the fact that if you are paying with card you dont have to go to the window anymore you just pay you where you dropped your vehicle off

Always great

Very fast and clean

Online interactions leave alot to be desired. Sent some requests to see if they would come down in price on a vehicle that way $1200 dollars over high end value blue book price. Knocked $200 off. Kept talking about trade market value, whatever that means.....

While travelling on I-81 near Bristol, TN, our 2013 Honda CRV suffered a catastrophic engine failure. We must extend our thanks and appreciation to Bill Gatton Honda for the service and support that they provided to us. In particular, we want to thank Dave Bratton, our service adviser. He is an exemplary representative of Bill Gatton Honda. He went out of his way to provide us with exceptional customer service. We also want to thank Russell DeGroat, our Service Technician, for all his efforts to get our vehicle repaired. Again, we must extend our thanks and gratitude to the folks at Bill Gatton Honda. They provided the very best customer service that anyone could expect.

Always a pleasure. Friendly staff, efficient service, and comfortable waiting area

This place will lie to you when you ask specific questions about your vehicle. Johnson City Honda will be our go to from here on out.

My car looks like it was on the showroom floor! And the staff was friendly and helpful. I told them they were as friendly as Gattons staff. Then I realized they ARE Gattons!

We love the team at Bill Gatton Honda in Bristol, TN - the last 3 vehicles I have driven have come from this team, and I hope to work with them for years to come!

Outstanding Honda dealer. Service and Sales providing comprehensive coverage of all aspects of an auto dealership.

Great service department with friendly, caring staff and quality work. Thorough Diagnostic checks, and follow up🇺🇸😎.

Fantastic! Very efficient and courteous. Comfortable waiting area with wifi.

I’ve bought three Hondas from Karl Mock over the past 15 years. I’ve never been disappointed. I love the brand, the dealership, and the people.

Clean. Friendly staff.

Everything was great. We brought a car in that has had a recall. The staff was nice and helpful.

Sales man was great and most in sales man there was but service was a whole nother story. Very let down by the price of a oil change. And when you buy a car get the service plan at their prices trust me you will need it...

Pleasant staff, with straightforward negotiations. Excellent product knowledge and prompt service

I test drove a car and gave my payment information for a $100 deposit to hold the car. Went back a week later after getting a loan approved to get the car that was supposed to be held for me. The car was not there. The dealership never ran my card and sold the car without ever letting me know. When I showed my concern they offered no remorse expect offering me a car older with 20,000 more miles for the same price. When I called the Tommy Oliver the salesman that did my paperwork and promised to hold the car all I got was a “yeah that’s piss poor. I hate that for ya” this place is not trust worth and I would never suggest doing business with them.

We walked in today to have a tire fixed and the two men in the service dept. said the service manager would have to right it up. Well we wondered all around trying to find him and waited about 20 minutes and nothing. We walked into the show room and nobody greeted us, walked into the mechanic shop and the gentleman did say hi but appeared to be pre occupied on a matter. Meanwhile the two service employees continue talking to each other as we wait and wait not offering to help it was so strange because they weren’t even busy. We had to leave just couldn’t continue standing around.