Most tow company’s make it seem like you are bothering them when you call for service. This company has the best customer service!! They were thankful for the work and they care about their customer. Rates were very reasonable as well. I dealt with Jordan and he handled everything from start to finish. Awesome experience!! Thanks Jordan!! Highly recommend

I called yesterday late afternoon about a truck they had just posted online for sale. The gentleman said it was still available, but they were closing for the day. So I made an appointment to stop by in the morning when they opened to pick it up. Arrived at 8:30 am after driving 35 minutes to get there to find out they had sold it the week prior. Didn’t even get an apology for the inconvenience. I literally had cash in my pocket to buy a vehicle, and would have been interested in other vehicles for sale, but the guy at the front desk barely paid attention to me. So that’s the kind of service you can look forward to…

Wish I could give them 10 stars. Did a great job with no extra charges & very friendly.

I had what appeared to be a positive experience until this car dealer received the monies for the car purchase. After getting the car checked by a third party during the warranty time line, the car functions like the radio, windows, radio+navigation and more stopped working. I contacted Cliff for the car to be checked and assessed. I was told because the “drivability was not affected” they were not obligated to service the car. A couple short weeks after, the car would not turn on at all. The car was completely dead. And although, I shared this information with the car seller, Cliff, since the car’s drivability was at zero because it wouldn’t turn on, my contact was ignored and he was completely unresponsive. I was later told by a mechanic that the car had wires stuffed and dangerously packed in such a way that was irresponsible and unsafe to drive. This dealer did not follow through on honoring my plausible concerns during warrantee nor did he do the right thing when his vehicle was clearly poor quality. I am deeply disappointed and will be contacting authorities about their business ethics and practices. I bought this car less than 3 months ago.

Cassie,I saw your video of what you did for the struggling mother with a probably, from what I saw, astronomical repair bill. Taking care of her in her time of need right before the holiday shows what an amazing person you are and what a great shop you have. I wish there was more people like you and more companies like yours in this world. We all know what it is like to be in a tight spot, it is humbling to see that there are still good people in America. I just wanted to thank you. There may just be some hope left for our country. God bless you and Merry Christmas.

Automotive Plus, and more importantly its staff, are by far the examples that automotive businesses, and quite frankly any business that exists should strive for.I have not used them, as I am on the opposite side of the country, but after seeing Cassies incredibly generous gift to a struggling mother whos car needed work, I wanted to at least give them what I could in form of a rating on Google, because as someone else with a business, I can understand that your image matters when trying to find new customers.Cassie, please keep doing what youre doing. Everyone else should run to match the level of generosity and care that you expressed to that customer. Its not often we see videos of businesses doing GOOD deeds, its so often that when people see a video of a business that makes them flock to their review page, that its usually because they did something so negative, but this is not one of those cases.I help people relocate all over the country, and if I ever relocate people to Bristol, Automotive Plus is now on my list of recommended businesses that I provide to people when relocating them to new areas.

I saw that TikTok video and I just wanted to say thank you. It’s a true “faith in humanity restored” moment. It’s just amazing to see a business do this for someone in need. That’s says so much. This just filled my heart! We live in such tough time’s right now and this is what we need! Much love your way!-girl from South Texas

Just saw the TikTok where you guys helped out the lady with her brakes. I’m not close enough to use your business for auto repairs but I can give you a good review to show what kind of people work here and compassion you show others. Happy holidays to you all ❤️

Bought my truck here and I love it. They gave me a great deal on my trade in and 3 free oil changes with my purchase. The lady that works the front desk is always very kind and helpful!

Got thru all the paper work quickly so many son was able to get his car.

I love bringing my autos here, as they treat you like family and make your service there personal. Their Social Media video post doesn’t do just. Thank you Auto-Plus......

Great people taking care of their community members when they need it most. 10/10 would recommend.

I didnt get service as they was so backed up with incomplete work they couldnt see me at my appointment. Then no one called to tell me prior so I drove there for nothing. Then they rescheduled me & I wasnt able to be seen during that saved appointment time either. I think they could have done better by calling to cancel appointments they couldnt honor. Those calls wouldnt take that long to let people know that you cant honor their scheduled times and re-schedule them in advance of the customer driving there.

Ive brought my vehicle to Automotive Plus twice in the past 3 months. Both times I was very happy with the service and price for the repairs. I will definitely be a return customer again. Highly recommended.

This businesses generosity and kindness to a single mother In need of help during the holidays when her stress level has to be at its maximum helping to restore my faith 🙏 ❤ in people thank you Automotive plus ➕

If i’m ever in Connecticut i’ll defiantly bring my car here! I’ve never been and i travel a lot so i would defiantly love to! Much Love!

Incredible automotive shop with sincere staff that truly cares. Keep up the great work!

This is my go to place for anything car related. As a woman it is always intimidating to walk into autoshops, but I feel confident here and know they will not talk me into stuff I dont need. They are honest and hard-working.Love this auto shop

Professionalism at its best and a company with a heart of gold. Please use Automotive Plus for all your vehicle needs.

Thanks for being a class act. People are seeing what youve done to help others in need. As seen on TicTok. Straight from Las Vegas we love you guys. Thanks Cassie.

Good work and good people. Willing to help someone in need.

Came here from the TikTok also just to share my gratitude for people like you. With everything wrong in the world there are still kind people out there. Merry Christmas everyone!! 🎄🎁

Id like to thank the entire crew at Automotive Plus on the utmost professionalism, phenominal service, and skilled mechanics that recently serviced my car. I’ve never had a more pleasurable experience getting my car serviced. Cassie especially, took the time to explain everything that was needed and why, gave me the best prices i could ask for, and was absolutely delightful whenever i had more concerns along the way. I will definitely return for all the rest of my work, and you should too.

I came from Tiktok, and what a wonderful thing you did for that mother!

Just saw the tik tok, made me cry what y’all did for that lady. Good people!

Was having engine issues for some time and was avoiding the repairs for fear of repair sticker shock but decided to bring it to Automotive Plus. They scheduled a quick appointment for diagnostics and came back pretty quick with a reasonable price. It was a pleasure dealing with Cathy who is very professional, knowledgeable and followed-up very quickly with updates. Everything was fixed perfectly and the car runs great now and their work is also gauranteed!

I would like to take a second say how friendly the workers are over at Automotive Plus. The receptionist was very friendly Cassie was super friendly. I came in and I was kind of in a bad mood and I walked through the door she had the brightest smile and the most welcoming tone in her voice. There was other customers in the waiting room and i noticed that she was friendly with as well. She offered us some water and coffee that was provided. She was super informative about what was going on with my vehicle letting me know how long everything was going to take. She was honest about the prices and what needed to be done. I will definitely be a returning customer. Good job !!!!! I will also be sending my friends and family this way as well.

They were very welcoming. Treated me like I was already apart of the family. Most likely will be buying from them again. Definitely a place I would recommend to anyone who needs a new used car that is both reliable and affordable.

Amazing customer service! Down to earth, great people!!

Wow this place was awesome, cars are not simple one thing breaking can set off a chain of unknown events. Sometimes it can feel stressful but at automotive plus they are very professional and definitely awesome. I’ve referred several people here and a few even bought cars from their lot. I highly recommend this auto shop. Plus the girl Chrissy I think is so nice!!

Wow! What great service, I shopped around for tires for a while before heading to Automotive Plus, and they had the lowest quote by far, and when I got there, I had zero wait time before they took my car in and started working on it.! Cassie was very helpful, explained each step, and kept me updated. Would 100% recommend this place to everyone! They also have really great cars for sale for really good prices, Im not in the market for a new car but I looked around and more than a few piqued my interest. I will be going to automotive plus for all of my car needs!

These were great! I have had such a bad experience with a very well know automobile insurance company on multiple occasions so I cancelled them. My car broke down on I-91 and it has air suspension which is easy to mess up if you aren’t familiar with towing. I gave these folks a call and instantly felt relieved, they got to me quickly, hooked up the car on the flatbed correctly and when they got to the destination, it was a tight fit. The car was placed exactly where it needed to be with some creativity by the driver. We will be in the market to buy a new car soon and look forward to working with them on our new purchase. Thank you Automotive Plus!!!!

Just had an emergency light come on my vehicle, pulled into automotive plus, they immediately check the vehicle and with a very quick fix I was on my way within 20 minutes. Highly advise using automotive plus!

Everyone is very friendly. The place is always clean, good coffee lol. The staff is knowledgeable and fair. I dont feel like Im being taken advantage of.

I currently own a 2015 Nissan Rogue and over the summer my car decided to stop running properly. I called Automotive Plus to see when they could get me in. They were booked up for the day and I explained my situation on how I needed my vehicle since it was the only one that I had. Cassie, the service manager, told me she would call me back about getting me in that day. She called me no more than 15minutes later and said to get the vehicle over and she would get it right in. During the technicians, I think his name was Jason, diagnosis of the vehicle he determined that there was a sensor that was bad. Cassie came and sat down with me and explained what was going on and let me know that other than the bad sensor everything else was in perfect working order on my vehicle. Not only did she get me in on a day they were slammed, she also comped me a free oil change and sent me on my way. I will from here on out only be using Automotive Plus for any of my vehicles needs and my families needs. Anyone that I have sent over to their shop has said similar things to my interaction with them. A+ for service, A+ for communication, A+ for customer service, A+ for efficiency, A+ for just being over all great people!

Chris at automotive plus is AMAZING. I have trusted my last 3 cars with him and I’m so happy to follow him to his new shop. He is a trustworthy business owner who is very honest and will not try to sell you on all the bells and whistles you don’t need. I feel comfortable every time anything is wrong with my car that it is in good hands. They do it all! Tires, oil changes, repairs, you name it! I recommend this shop to all my close friends and family. If you want a mechanic who is very reasonably priced and honest, go to Automotive Plus with Chris. You will not regret it, and you will find yourself with your new permanent mechanic.

Good service. Clean waiting area. Restroom available. Billed as expected. Was helped promptly at my appointed time. The owner explained things well. He also pointed out the Groupon offer which saved me some $.

I was very pleased with my experience at Automotive Plus. Chris was friendly and helpful with giving me all the information upfront. I felt he was very honest and no high pressure sales tactics used. My car hasnt driven this good for quite some time now. I am very pleased with their service and the shop updates are very nice as well.

Very honest group. Great work and they have always had my car ready fast. I will only go here because i know ill always get great service. Plus there customer service is fantastic as well.

As seen on Tiktok. This business cares about people not just their money!

Excellent customer service. Very knowledgeable. Will explain 2 u what is wrong with your car. Honest mechanics. Honest estimates. Can depend on them 2 do the job right first time.

Always excellent customer service always answers my questions politely and with positivity.

CROOKS! I should have went to sky top motors down the road. Went in for a simple oil change and they tried quoting me other things telling me an oil pan swap was gonna be $1,200 but if I got the pan from another place it would be $800!? And the blonde up front is stuck up & doesn’t know what she’s talking about. Save your money and go elsewhere

I love Automotive Plus! Chris is always so nice and friendly everytime I visit. I had an unexpected issue with my car today and brought it in, hopefully they could help. Chris and Richie were able to get the problem taken care or quickly and with proficiency! I’m so happy with the customer service I ALWAYS receive here. The waiting room is comfortable and the woman at the front desk is always pleasant, as well! All around the best automotive center in Bristol and surrounding areas! Thank you guys so much!! 😊😊😊

Chris and his crew are top notch!! Very easy to work with, they fixxed my step daughters car The tow charge was very reasonable as was the cost for repair. Highly recommend great auto repair shop. When I dont have time to repair it my self they are the only place I will go. Thank you

Chris was amazing! Came with the flat bed and called me the next day letting me know what was needed for repairs. I was never left in the dark on anything. They worked with me through out the repair. Couldn’t have asked for a better service. I will continue to bring my vehicles back to Automotive Plus!

I bring my car here for all maintenance and repair. They are fast and efficient, as well as knowledgeable, informative, and kind. There is a waiting room with chairs, tv, a bunch of activities that will keep children busy, coffee, and a nice decor, that makes it inviting & comfortable while waiting. Chris is great. I followed him here from where he used to be. I drive a half hour just to go to his shop. Thank you!

Such an awesome experience with Dylan, Rob & Cassie! Highly recommend for any repairs or if you need a car! I cant say enough good things about the crew so do yourself a favor and stop by.

The entire team at automotive plus in Bristol are professional, reliable, helpful, and friendly . I have purchased a vehicle from them, as well as brought vehicles to them for service and have always been treated with the utmost respect. Being a woman there is often situations where you feel you may be taken advantage of, Especially at shops where it would be easy to get talked into spending more money . At automotive plus the team takes the time to explain every aspect of your vehicle to you, which is huge for someone who might not understand. They do not hesitate to make sure you fully understand what work your vehicle needs, and how the work will be done at the lowest price possible. I would and have recommended this business to anyone inquiring about trustworthy and reliable shops because they are a dime a dozen and don’t disappoint.

Rich and his staff have always been great with all my vehicles. I have been working with them for over 10 years and have always left satisfied and pleased with all services. If you are looking for quality repair without being ripped off or breaking the bank, give Rich and his team a call today.

Best place to get mechanical work done!!!!

Chris was awesome! They wer all very friendly, and on top of that, they advertise with a groupon, it was for oil change and tire rotation...better pricing than a dealership ...I had visited a Ford dealership recently and it was horrible, Chris has earned any further business ...they even have a working coffee machine for real,free coffee amd a pleasant waiting room .Great place, give them a shot for your car needs.

We are new to Bristol, our previous mechanic of 25 years is quite a ways away. I went online to research 4+star mechanics in my area. Automotive Plus came up. After reading reviews good and only a couple not so good I was convinced that this would be a place for me. I called and talked to Cassie explained our problem and had me bring it in the very next day. Cassie and her staff are FANTASTIC! I was informed along the way of anything new came.up as a problem, I was given A quote and was extremely pleased in the details of the workThat was being done on my jeep. KUDOS TO THESE PEOLE ! I HIGHLY recommend them and have now found service for 3 of our vehicles! Thank you again for everything guys and Gal! ❤️👍🏻

💛 Good people. 💛

Picked up a package I had delivered to Automotive Plus today. Not only did they call me to tell me it had arrived, they carried a very heavy box to my car! They were very nice and it was clean in the waiting room. Because of their kindness, I will be utilizing their services in the future.

If you live in the Bristol area and you want honest work and deal with people that care for you and not just what goes in there pockets this is the place to go

Good service. Not bad on prices

Very nice guy

Rich and his team are knowledgeable and friendly. Listened to what I said about my vehicle rather than dismissing me because Im a woman. Brakes and oil changes with no upsell or oversell. Highly recommend this local auto repair shop.

I used Automotive Plus for the first time the other day! I was referred by several ppl on Bristol talks. I was so pleased with the experience I had. I was first greeted by a lovely little kind dog and then the lady at the front desk ( name starts with a C manager). She was wonderful and pleasant. Chris the owner posted on my Facebook post a Groupon link for oil change and rotation and that’s what drew me in. Chris took me to the Bay Area and went over a bunch of things with me while my vehicle was on the list. He explained to me what maintenance needs to be done in the near future and answered all my questions. Chris is a very kind and patient gentleman and truly takes pride in costumer service. Not only did I get an oil change but also an o2 sensor that needed to be replaced. Prices are also very affordable. I high recommend Automotive Plus for all your vehicle needs. I’ll be going there for my oil changes from now on.

Very happy with my vehicle and experience through Automotive Plus. Rob was super helpful and made the process run smoothly. I would definitely buy from them again.

From the moment you walk in the remodel is gonna shock you! What a difference, nice seating, coffee,cappuccino water, fresh fruit.. Great activities for little ones . wow a great atmosphere. Ive been following Chris for over a decade of impeccable service, from years of experience in working with him on my cars Ive found him to be so straightforward and honest. Im happy to say I will always use Automotive Plus from here on out as well as my family. My father bought his cars to Chris and my sons about to get his license and here is where we will buy, service and keep coming. Todays visit was again top notch and got some much needed relief to find out what I thought was a big problem was solved in less then 30 mins. You will not find another shop in Bristol like this.

Amazing people. Good customer service and knowledgeable staff. Good prices for almost any fix!

I’ve been happy with every experience I’ve had with Automotive Plus. Cassie is always super helpful, and the rest of the guys are great at what they do. Highly recommend.

Very good place, very pleasant and not over priced.

Friendly thorough service.

Great experience! Great service and great pricing! I dealt with Chris, highly knowledgeable and I highly recommend this shop!!

Best place around. In and out quick. Friendly service. Right price.

Great experience and even better service.

I love this place

Awful by the tow truck driver my son pulled in to a parking lot where he lives did not have a tag and the tow truck driver immediately hooked up to his car even though i had his pass and brought it to him, which he is in college and just got home from break, the driver would not listen or understand, Driveways were not plowed all the way to see vistor parking or regular tenants, he was unprofessional in every way, i work for a trucking company In Southington Yarde Metals anyone who i speak to will always here the worse review about your company and your tow truck driver acting like a vulture at 11 pm at night . Your company is below standards and i will speak to everyone i know in this industry . And if i was able to give you no stars i would have most unprofessional driver i ever met this reflects on your company .

I buy a groupon offer changes oil and filter but I need to paid extra bcuz my model it need extra but beside that they give good service and they try to work faster they can definitely I recommend.

Came from Tiktok... the world needs more people like you!! I’m blown away!!

Excellent job Automotive Plus will recommend you to family and friends

They are very good and were able to fix my car within my budget. Highly recommended ❤❤

Chris & the staff are great! Always there to help me out with my car issues, quick service, & honest people

Told by DMV to return and get money back,will never set foot there again.rude and was over charged,mark up is 5.5 times the cost of the part,replaced parts I didnt need to drive up cost.I have to hit one star to post .get estimates in writing.

Very professional and friendly staff Chris is always reasonable and honest but very knowledgeable for all my car needs ...Jason is a very knowledgeable mechanic and I say is a very trusted business.

5 stars . In and out in less than 30 mins when some other place told me they couldnt help me .. These guys are the best ! And theyll prove it .

The best!

Nice people and reasonably priced

Ok, nice assorted used cars. Mechanic is great..

Highly recommend Richie and the boys!Great dependable service

Amazing people

Very friendly, easy to work with and straight forward. I do all work on my vehicles myself but if i ever need someone to give it a look i would not think twice.

I have been working with Rich for years. Always professional and courteous!

After my last review months ago i recently went back ironed a few things out very pleased with the way i was treated will be back in the future

Over the years Ive used Automotive Plus for their emissions testing. During those visits I was so impressed with the respect that I both recieved and that I witnessed them giving to all customers. Recently I found myself needing extensive work done on one of my vehicle that would require extra effort on a mechanics part. After being turned away from several garages because of the complexity of the situation I remember Automotive Plus and the outstanding job I saw them giving to their customers. I then called Automotive Plus and they where happy to help me and went above and beyond to help get my vehicle running great. Besides their positive attitude to both myself and wife, they repaired my car for well below all other garages prices I was quoted. It is a place you can not only trust but know you are getting excellant service!!!

Tried to rip me off very unprofessional

Good trustworthy guys there.

The service was excellent.

Terrible. Extremely rude staff. Walked out and took my business elsewhere because I wasnt even willing to give them the $20 for an emissions test. AVOID

I talked to a KID that answered the phone, he was so rude, he wouldnt let me talk to the owner, I called back to talk to the owner who was polite and courteous, the tow driver was a really great person to deal with in a bad situation for me

24 hour towing and all kinds of automotive repairs.