Tyler Ashley was an amazing salesman! Very knowledgeable and easy to deal with. Makes a person feel like they are dealing with a friend. When the time comes for me to buy another vehicle I hope that it is him that I get to deal with. Very professional and made sure that we got what we wanted. It’s the first time in my life I have had such a pleasurable experience buying a vehicle. He will go far and do good things and honestly probably deserves a raise or at least a bonus for how well of a salesman he is. I will send any business I can to Bill Gatton Nissan as long as they can go through him!

I loved my experience with this establishment yesterday. I just purchased my first car at 20 years old and Brian really helped make it a good experience for me. He didn’t make me feel pressured and said “it’s what you want I want you to walk out of here happy.” It almost seemed to good to be true how great my deal was and I’m extremely pleased with my car. Jon always helped me and was a pleasure to work with. This company did a great job hiring exceptional people to work for them. Thank you Brian!!!

Cody was awesome!!! He new exactly what I was looking for knowing the extremes I was dealing with with my other vehicle that i was just throwing money away at. Took a few test drives. Cody never pushed anything on myself. This was my first purchase on a new vehicle and Cody made the entire experience a fabulous feeling and extremely comfortable. Thank you for going the distance on customer satisfaction.

From the moment we arrived, absolutely no pressure. Brian, our salesperson was over the top the best salesperson I have ever dealt with. So helpful and very knowledgeable of their inventory. Can’t say that about other dealerships (7 we visited before ending our shopping here). We explained what we wanted and Brian gave us options. We found the car that had everything! Even though other dealerships said absolutely no wiggle room on price, you have to pay full sticker price. BILL GATTON DID! They understand the people in this area. Mike, the GM, took time out of his day to sit and talk to us. And last but definitely not least. Bonnie, handling the financial parts, So funny and the best personality. Overall experience was the best!

Me and my fiancé had a wonderful experience buying our new car and Cody definitely went above and beyond to help us get into a new vehicle since we’re expecting baby number 2 in March and needed something bigger, along with us being in a pretty tough spot. We appreciate everything and we will definitely recommend you all to anyone looking to buy a new vehicle in the future!

I went to Bill Gatton Nissan to get myself new car and was blown away by the experience. The whole team was extremely helpful and friendly. I didnt feel pressured to buy the car, which is a nice change from other dealerships. They did everything in their power and more to help me get my new car, and I am extremely grateful for that. I will definitely recommend this place and be back.

Very poor customer service! I went on line and seen a 2017 Toyota Corolla for sale at a budget price I had in mind. I talked with Brian Eaton about it over the phone and got approved for the loan with the finance company. The next day I was going to test drive it. I had a appointment at 1:30. So I showed up at 1:15 and Brian tells me they sold the vehicle. Then wants to sell me a more expensive vehicle. Not a good impression at all! I would not recommend this dealership to anyone.

We scheduled a test drive for one particular Nissan Rogue Platinum for May 7 at 3:30pm. Brian Eaton met us in the parking lot - the vehicle was close by and ready to be driven. We were impressed by the efficiency of the staff as well as the beautiful car we chose. The entire process was enjoyable and painless. Hats off to you!

This service department blessed our family in a big way! On our way to New England, late afternoon, our Pathfinder was smoking significantly at the VA welcome center. The service department helped us replace the gasket to our oil dip stick and get us back on the road in about an hour with minimal cost.

Was a great experience. I thought everyone there was willing to help and everyone there was courteous and kind. Our salesman, Cody Griffith was great!

A Huge Thank you to Bill Gatton Nissan for making my 1st time new car buy the best and most easiest. Also Rik Roe for helping me get what I was Looking for and drive it off the show room floor. I Recommend you shop here 1st before any where else.

In June 2021,recently separated from the marine corps, I bought a 2016 hyundai elantra from Bill gatton Nissan. My dealer was Mike Ingle. Less than 30 days later and with 118k (I put 2000 on the car) miles the engine was blown. I cant get anyone to help me find a solution. This is without a doubt due to something overlooked or caused by the servicing department. Nobody wants to talk to me on this issue. This is how Bill Gatton Nissan treats veterans.

Took my Nissan Juke in for a valve cover gasket replacement while under warranty. Less than a year later, I was made aware of oil being low again between oil changes. Took the vehicle back and they wouldn’t fix their mistake, they wouldn’t even admit that they had made any mistake. Said I should have brought it there for service so they could have caught the leak while still under warranty. I’ll never take another vehicle there for service or own another Nissan!

Ive been doing business with another Nissan dealer for 8yrs, owning 5 Nissans in our household through them over those years. I went to this dealer, who weve been so loyal to, to buy my next new car. They didnt have the specific car on their lot that I wanted. I was told well look around & try to find your car and well get back to you., and was sent away. The salesman made us feel like he didnt really care to sell a car and/or that he didnt take us seriously that were ready to purchase.Feeling pretty much blown off & like they didnt really try to help me, I got online that night and immediately found my car at Bill Gatton Nissan (90 miles away). By early the next day wed made a deal by phone! The following day (48hrs later) I was already driving home my new car when the former dealership was just now calling me back to discuss some cars theyd found. Too Late!!Bill Gatton Nissan made my trade-in/new purchase experience so much easier and faster than Id ever had before, and without any hassles or run arounds. They have earned all my future business!!

Rick was excellent to provide everything he promised. A great transaction. We really liked the electric financial process as well. Thank you!

I had an awesome experience on 03/22/2021. I purchased the new 2021 Rogue and my sales rep was Brandon Buck. He was very informative, polite, and patient. I will definitely recommend and send my friends and co-workers Brandons way.

We just bought the sentra. Tim Fagio was one of the best salesperson we ever worked with. He explained everything to us and answered all our questions. Very courteous and knowledgeable and friendly.

This was my first time buying a new car. Cody Griffith made my experience so much better than I thought it would be. Cody was friendly, down to earth and made the whole new car buying experience a great one. Not only Cody but everyone there was so nice. Thank you so much for making my day and my Christmas a great one.

Bought a used SUV from there. Very very helpful to me. Got a complimentary oil change when I returned the next week bc I didnt have time to get it done when I first got her. Very professional and courteous help throughout the process of getting a SUV!!!

I was starting my search for a new car, the Rogue was at the top of my list. Rik Roe and staff made it happen. We were treated as valuable customers

Went in for a simple oil change and tire rotation. Conducted service fast and efficient

Do not buy a car here. Lies very unprofessional people to deal with.

Work was done in a timely manner. Service staff were very nice. Had a helpful suggestion from both the Service Manager and the Dealership Manager. Great place to do business!

Online check-in is awesome. Service personnel were prompt and responsive. Waiting area was well distanced and I felt very comfortable while waiting. Waiting area and entire dealership were spotless and bright. Very pleasant experience.

Tyler went above and beyond. For six months he stayed in contact with me and when i finally made the decision to purchase he had everything ready when I arrived at the dealership.

We purchased a new Nissan yesterday. Joey Hale was an awesome sales rep. Purchasing cars is up there with top dreaded things to do. Joey made it easy and absolutely the best experience we have had and we love our car. If you are in the market for a car, ask for Joey.

We Called about a specific truck and were pre approved over the phone and Internet, Drove 300 miles to see the truck and it was as described! All the folks working there were super nice and helpful. Big Shout out to Brian Cosby for making this deal happen and also Bonnie Tester for following thru and helping get the truck ready to go!! In and out in about an Hour and a half. Awesome, I love the truck!!!! and the Dealer was Incredible!!

Swing Mann was an excellent person to work with on getting me a new car! He was very soft spoken and polite. All of the staff were extremely nice and helpful. Made the whole process easy for buying my first car.

Monica went above and beyond to help me trade, no matter how many road blocks we faced. She even put in her own time outside of work hours to help me. I will recommend her and Bill Gatton Nissan to everyone!

Attempted to have recall work done here since they were named on the recall notice I got. Service department was very unhelpful and ultimately rude. Ended up having to take it to Johnson City instead MUCH better customer service so far.

Thanks to Monica, we are now the proud owners of a 2020 Rogue, retiring our 16 year old Pathfinder. Monica was a dream to deal with and helped us through the entire process. We found everyone at the dealership friendly and easy to work with. Thanks Monica for all you did to make us feel comfortable with such a big buying decision. We highly recommend Monica and the Bill Gatton Nissan dealership in Bristol, Tennessee.

After already purchasing two cars barely a month ago from Cody Griffith, my trusty old volvo began failing me. I called Cody and told him what I was thinking about doing and he immediately stepped up and helped me figure things out. So, now I have purchased 3 cars in about a month from Bill Gatton Nissan! We will be bringing them all there for service and definitely recommending this dealership and Cody to everyone we know!

Our experience at Bill Gatton Nissan was exceptional!! Our salesman, Bill Caffey, answered all our questions and was very patient while we decided exactly what vehicle we wanted. The Sales Manager personally kept us aware of the steps as we waited to confirm our deal and they even gave us a discount AFTER the agreed on price!!! The Finance Manager (I’m sorry but I don’t remember the name) was great also. He answered all of our questions and presents the extra products without being pushy. I highly recommend checking out Bill Gatton Nissan for your next vehicle purchase!!!!!

A young man named Robbie Blevins waited on me and was actually outside when I pulled in (which was impressive because I was late). He and everyone else I came in contact with that day were nothing but helpful, did not pressure me to purchase any specific vehicle, and answered all of my questions. In fact, they made the experience wonderful! I hadn’t bought a car and almost 16 years, so I was completely stressed out, but they eased my mind and did an exceptional job! My sister and her husband are planning on buying soon, and I have recommended Bill Gatton Nissan to them!

Well you tagged the car in TN not VA, you had to fix that then the bumper was coming off came to get it fixed when I got 30 day tag one of three. I had to drive over an hour for because of your mess up. Then when. I came the second time to get the bumper fixed you blamed it on me. Horrible business all together!

Great experienceSalesman was great to us

After several different stories and delays, the vehicle was suddenly repaired-with a genuine Nissan part that was supposedly no long available from Nissan. Not sure where it came from.

Easily the most pleasurable car buying experience I have ever had. The first offer they gave me on a 2020 Nissan Kicks was already below KBB fair value, and they came down even more after that. Gave me equal value on my trade, after another dealer had offered me 3k less for it. They were not pushy, I took 3 days to decide to buy after seeing it and they honored their offer from a weekend deal that I had went to see even though I waited till after the weekend to buy. Monica and Mike were both amazing to deal with. They were both super patient with me in making a decision and presented me with multiple options. I 100% recommend Bill Gatton Nissan if you are in the market for a car, whether you buy or not they will work for you and treat you professionally.

Buying the car was a piece of cake. The service department is where its lacking. Car doc is nice when you get to take advantage of the offers. Just be prepared to wait long times for it to be serviced. They also will say you have can a loan car while its being serviced, but dont actually make sure they have one beforehand. I live over an hour away and schedule all of my appointments in morristown for one day, so its super inconvenient when I have to wait the long times and cancel other appts since they dont have any of the loaner cars.

This is for everyone out there if you plan on purchasing a new vehicle go to Bill Gatton Nissan and ask for Cody Griffith, when it comes to understanding the new technology in these new vehicles Cody will sit there and explain everything and he definitely knows his job, and all I have to say to Cody Griffith is you Sir know your job well and I understood everything you showed us in our new automobile also thank you for the outstanding service we got and to the other Nissan personnel who helped us in our purchase there is none better then right here at Bill Gatton Nissan.....Thank you all so much...

Its was a great experience and purchase. I love my new Nissan Titan. I looked at Tundras and Titans, they are both good vehicles. However the 5yr/100,000 mile warranty and excellent salesmanship and respect given to me by Cody Griffith (sales person) was what made me go with Nissan instead of Toyota. Cody Griffiths courtesy and respect was second to none. And Bill Gatton Nissans appreciation for my military service was great! Thanks again! Hope my service contract proves to be as satisfying.

Had a great experience not pushy at all! very respectful, well satisfied. Cody went above and beyond for me. If you go there ask for him! Best sales person ever. Straight shooter :)

I dont normally take time to give reviews, but Ive been servicing my Infiniti here for several years. The customer service provided by Wendy and the team has been extraordinary.

They always do an amazing job. They are the only ones that service my vehicles.

I purchased a 2017 Sentra from Brian Eaton. He was such a wonderful Sales Professional. He went above and beyond to make sure the buying experience was very easy. Wes in finance was awesome too. Please go see Brian he treats you like family and not just another customer

Easy and down to earth. Brian Eaton was the best. Very knowledgeable about his product. Made us feel like were part of the family. IF you looking for a great deal go see Brian at Bill Gatton Nissan.

Everyone was extremely polite and helpful!

This was our first purchase at this dealership, Monica is just a outstanding sales person, the type of person you would invite out for dinner with your family.

I just purchased a 17 Versa from Brian Eaton. From start to finish Brian made sure that everything that I asked for was met. He is very kind and will treat you just like his family. He will go above and beyond what he is expected. Wes one of the managers that helped with the paper work made sure that I was covered with a really good warranty. I will recommend Bill Gatton Nissan to the rest of my family.

I recommend you see Eric or Joey. They will do you right

Great people to work with!

Bought a new car

While traveling to our home in Arizona from Fairfax Virginia, our transmission blew. The dealership sent a courtesy car to pick us up at our stranded area. They gave us options. We purchased a new auto at their dealership and they helped us get back on the road. This is a traumatic situation to be stranded 2,000 miles from your destination. They did everything they could to make our transition as gentle as possible and showed us southern hospitality.

Cody and the staff went above and beyond helping me get my new car

The Sales lady that we were Blessed to have met, went above and beyond on helping us find THE car we need...I cant say enough about her....so VERY PLEASED with her service, VERY Professional, Courteous and So Very kind. I will HIGHLY RECOMMEND her to my Friends and Family. Id rank her as TOP SALESMAN (LADY) . VERY, VERY PLEASED!! Her Name is Monica Sharrett *Big 👍 *

We went in to have a oil change and tire rotation for our 2012 Armada. Was extremely pleased with how everything was handled. Very professional, garage area clean, work was explained, people friendly and helpful. Thank you so much.

The charge of 119 dollars just to check a check engine light is totally ridiculous, the customer has no chance, what choice does the customer have when the light is on? 357 dollars to put on a 50 dollar part is really high. The service was good, but the price is highway robbery.

We filled out application online and was assisted by Monica Sharrett onsite with the purchase of our 2020 Nissan Pathfinder Rock Creek; Monica and the person in the finace dept along with internet sales staff where wonderfully refreshing to work with. Every person at Bill Gatton Nissan worked efficiently and went out of their way to make our experience extremely pleasant. We will definietly be back and look forward to having our new Pathfinder serviced with this amazing group of people.

Cody Griffith was very helpful and informative. He went above and beyond to make sure we had a great experience at Bill Gatton. He was very knowledgeable about the vehicle and answer all my questions. Overall a pleasure to do business with.

Sales people were really nice and knowledgeable about the cars. They did say that some rebates are based in where you live so be aware you might be able to get different incentives. Clean friendly staff and try to find maxima kitty!

Our decision was based on Three people. 1) Bonnie, she was attentive, easy to talk to, and knowledgeable. 2) Jon Ford, he was an Eagles fan, and answered our questions professionally. 3. Greg Gillman, our neighbor who went out of his way to welcome us.

Everyone was very helpful and made me feel like they were glad to have my business, the best place I have ever traded with. Bonnie West is an excellent Sales Consultant. She went above and beyond to make my new Titan purchase and trade-in an exceptional experience!

Excellent experience and excellent customer service! Very pleased with efficiency and price! This is our second car we’ve bought from here Robbie is a great salesperson and was on the ball about everything! I Would definitely recommend!

It was great. i called that morning about the vehicle and that evening i was driving it home.

Love these guys! Didnt know buying a car could be so easy! Amazing customer service. All about what the customer needs. Top notch staff and good coffee while you wait. :-)

Windy Paine greeted me promptly and checked me in for my appointment. I was offered a loaner car which I declined. I had two services preformed and was VERY surprised at the time it took for them to be completed (1hr 45min)...wonderful!!! Great service and staff.

Great Experience here! They really go out of their way to help you! Cody Griffith helped us get a great deal today! Thank you

2019 Nissan Frontier PRO-4X. The lower door/rocker panel PRO-4X factory decals were full of air bubbles and peeling around the edges. BG Nissan coordinated the replacement and seen it thru to perfection. They offered a loaner vehicle for my use. Everyone involved was kind, considerate and caring. They made the experience as pleasant as possible. Thank you Bill Gatton Nissan Team.

Salesman could not have been better. He as patient with us and our 19 month old granddaughter. He was courteous and knowledgeable. He was with us the entire time answering all our questions and explaining all the details on the car.

Great buying experience. Staff was super friendly/helpful. I worked with Lauren and she was wonderful! I then met Mike and truly felt he cared about me as a person during our short interaction. I will definitely recommend to friends!

Wendy and the staff was simply amazing. They worked to get my car serviced in a timely manner and worked with Nissan for my warranty work. I couldn’t have asked for better customer service. She and the staff deserve a recognition for a job more than well done.

Robbie Blevins and Cody Griffith both helped us during our purchase. We had a wonderful buying experience and would highly recommend stopping buy and letting them help you find your new vehicle. Very smooth and easy buying experience and couldnt be happier with our new Rogue! Thanks alot Bill Gatton Nissan!

Me and my significant other stopped by Bill Gatton Nissan to get the radio looked at in his new Nissan frontier. We were greeted and helped by Monica. She was very helpful and super professional! We had an amazing experience and were only there for maybe 20 minutes. We intend on coming back soon and will only work with her, she was awesome! Keep up the good work!

By far the best vehicle purchasing experience I have ever had! I cannot even begin to praise Robbie enough. He is a fine young man with an amazing work ethic, not found a lot these days. He was constantly going above and beyond to make my time at the dealership a most pleasant experience. The staff as a whole are an awesome group of people. I have owned 6 Nissan vehicles including the 2019 Titan I just purchased and they have all been excellent vehicles. Again my experience was so pleasant and I will recommend Bill Gatton to anyone looking to buy a vehicle.

Oil change and tire rotation. Very happy with service and the staff there.

Thank you for changing the oil and inspecting my car before our trip...the service techs did a thorough job.

They are the best service department! Got me in quick!! Done a fabulous job on my Nissan! Thank you all so very much!

****** ASK FOR CODY GRIFFITH!!!! ******I had been searching for a particular car, and I finally found it online at Bill Gatton Nissan in Bristol, TN. I inquired about it online and got a very quick response! Cody Griffith was the sales person I dealt with, and he was the best I have ever worked with, hands down! He went above and beyond to get me in my Nissan Altima. He was very helpful and most importantly, he was very honest with me. That means alot! I highly recommend Cody to all my friends and family and to anyone in the market for a vehicle! You wont regret it!

Joey, Mike and Wes were all great! From the initial interaction with Joey, the purchase of our new Rogue was fun and super smooth! We didnt feel any pressure and in fact, felt at ease with our purchase and the negotiations.

I call and made a appointment, only told Me after I drove around 2 hours They cant do nothing about a recall on the brakes. 😠

Excellent salesperson, and sale manager. Seems cody and Mike went out of their way with wife and I. Did not push us a bit. Did not force unwanted options. Will definitely recommend to others

Anyone looking to purchase a new car definitely choose Bill Gatton in Bristol! My experience was great from the day I test drove my car through purchasing it and my first service appointment, they have treated me like a personal friend! As a first time car buyer they made the experience a great one they were honest and quick as possible! Great environment and very kind people!

Sales department is wonderful!!!! Service department needs work!!! Wouldn’t recommend getting your car serviced there at all!

The entire staff was very welcoming and friendly. I bought a new Altima from Robbie. He, along with everyone else involved, made the entire process quick, easy and hassle free. If anyone is in the market for a new car, go talk to Robbie.

I went in not knowing what I really wanted or what I was really looking for and the sales person that I got Bonnie West was amazing super friendly super nice answered every question I had she really knows how to talk with people and answer everything and she is so friendly

Me and my wife had the time there and people was nice and to Cody you are the best sales man you are the best very good person you wont a good used car or truck go see Cody I have been to a lot of car lots and is the best I have seen staff very helpful Scott you are the man too cant leave you out and Scott give Cody a little rase go see them they will help you and fix it too Thanks Adam... 100 % recommend... tell Cody I will see him few weeks or so.

Best dealership experience ever and best salesperson experience ever as well.Bonnie West went above and beyond in helping me with my vehicle inquiries, financing, and informing me of my options with both. Service department is immaculate and entire staff and facilities gave me confidence to switch from my own brand toBill Gatton Nissan till I take possession of my new 2020 Versa SV. GREAT CAR! All new!

Super nice people, quick, service to my car! Recommend highly! ❤️

They were real polite, professional, and my car was ready on time!

Bought a Camry from Cody Griffith and it was a great experience! Ivebought a lot of cars but this was the best experience Ive ever had so if youre in the market for a car see Cody.

Took my car in for service and was expecting a big bill but one of the ladies in the service dept. said she thought that I might have an extended warranty on that particular part. She looked for me and sure enough she found it and saved me about $750! I could not have been happier. Keep up the good work!

The service adviser Eric Plaster was amazing and did everything he said he would which is a first for a service adviser at this location. However, Jamie, the service manager had worked with me on multiple issues with past experiences and in December after a bad survey he promised to fix my issues and said he would make sure I had 5 oil changes included to last me the rest of the duration of my lease. I did not ask for this, Jamie offered it. Now, when I went in this time they said only this service was covered and they would not cover anymore. I asked the service adviser to get Jamie to correct and no one has contacted me back.

They had the right color and features of the SUV we were looking for in stock. Great photos and info on the website. They listened to our needs and made the purchasing process as painless as possible. Everyone was friendly, doing their best to put a smile on your face. Monica was a great sales rep.

I was so impressed with my service that day...

It was my first time buying a car and it was a great experience with Bill Gatton Nissan! I had been in contact with Salesman Jeremy Fisher earlier in the week about what car I wanted, and my parents and I would be in the dealership this weekend. We were able to get a great deal on my new car with the help of Jeremy and Mike Powers. I will definitely be going back to Bill Gatton Nissan for my future purchases! If you decide to stop by, make sure you ask for Jeremy Fisher. Hell get you right!

I live in Greeneville Tennessee went to several dealerships here.. Either they was rude or pushy, not willing to negotiate any...Found my Nissan Frontier online went up to Bristol to look at it, and test drive..Met Bonnnie a saleswoman there and she was amazing, very nice, and helpful!!! The rest of the staff was completely amazing as well!! If your in market for a vehicle I WOULD HIGHLY RECOMMEND BILL GATTON NISSAN OF BRISTOL!! I WOULD ASLO RECOMMEND ASKING FOR BONNIE FOR YOUR SALES REP, SHES THE BEST

I was going on a trip within a couple days and remembered I needed my oil changed and was behind by several months. I was worked in within 2 days without an actual appointment and was treated very well by the entire staff. I love Bill Gatton Nissan!

I was out of my Home state of Georgia visiting in Bristol, TN. My 2005 Nissan Frontier caught fire and was totaled. My past five vehicles have been Nissan/Datsun products. Have been well pleased.I visited the Bill Gatton Nissan dealership and met Monica Sharrett. She was very informative and knows her products well. Usually I am very skeptical of auto salespeople. Ms. Sharrett put me as ease. She answered all my questions in what I believe was an honest and truthful manner. She never seemed to sidestep any of my questions and never tried to force me to upgrade to bells and whistles I didn’t want or need. She shared available options and allowed me to decide.I felt the pricing at Bill Gatton was reasonable. The finance manager was helpful in helping me obtain the best deal and financing.When the need arises to purchase another vehicle I will definitely consider the five hour drive to Bristol for my purchase.The dealership was great to work with. My hope is that Nissan still makes the great and trusted product I have grown to appreciate over the past 35 years.Once again, a big thanks to the staff of Bill Gatton Nissan and especially Monica Sharrett for helping me during a very troubling time.

The folks at Bill Gatton Nissan were there for me, able to answer questions and ease concerns, throughout the buying process. The salesman, Joey Hale, was very knowledgeable about the vehicle. I had a very narrow preconception in regards to vehicle dealerships before visiting Bill Gatton. The customer service was exceptional. I felt that the sales team was honest and helped me to get the best deal possible.Im happy that I took my business to Bill Gatton!Thank you, Bill Gatton Nissan and Joey Hale!

Best buying experience My husband and I have ever had. The first experience was so good we came back the next week and did it all again. Great team to work with!