Greg in the service department represents the true definition of great customer service He went above and beyond to help me with getting my vehicle serviced.This type of customer service is rare in todays society & this is why he deserves to be recognized & hopefully is valued by All-Star Dodge. The service was also performed on my vehicle in a timely manner which I appreciate as well.
One Service worker forgot to put in a ticket for my car that has been there for two weeks while waiting to get serviced for a Recall notice. On the day of appointment they werent going to work on the car because there was no service ticket. I called them in the afternoon and they had no idea/or didnt care about my 8:15 am appointment. After calling they couldnt find the car at first. 0/10 bad communication. After reaching out and bugging them my car might be worked on the day of my appointment. 0/10 unreliable.
Ben Kline in service is top notch. Highly recommend.
Service department was terrible as usual, I knew I was making a mistake by trying them again. I took my car in to get checked out because my check engine light is on. I was told it would cost $165 for diagnosis, which is extreme in my opinion however I agreed. When car was checked out I declined repair. Upon returning to pick my car up I was charged the $165 plus a $24.99 shop fee that I refused to pay as a result I had to leave my car overnight until I could speak with the manager and get the shop fee removed.
I was able to get my car repaired in a timely manner and always done right the first time. Thanks
These guys are usually busy, for good reason. They treat customers well and do a good job.
Had a problem with the servive person i asked her if the $150 diagnosic was there and she said that it was included in the labor costs i know that i wanted to know what it was for since i told her that i needed new rear brakes the last time i was there the servive person said that there bwould be a fee for what i wanted and i told him no i did not have that opportunity this time
Good experience
Excellence as always.