We have been using Kaufman Fuel Oil to supply us with heating oil & to service our home heating system. They expertly serviced our furnace at our last house from 1988 until 2019 when we moved to another house. They continue to service our oil fired boiler at this house.The technicians are all knowledgeable & very friendly. They respond to any service issue we have had & quickly. The office staff is friendly & helpful. We highly recommend them to anyone who uses oil in their home!

I have been a Kaufman Fuel customer for over 40 years. Before Kaufman Fuel became part of HOP energy, it was like dealing with a family. Today, the staff is still like a big family. I am still a customer and the main reason is because of the staff. I spoke to Pam the other day and as always she was very accommodating and helpful. But not only Pam, but all of the women I speak with are very polite patient and professional even when I drive them crazy. I always prefer one service man (Carlos)because he knows my system heating and air conditioning and makes suggestions as if it were his own. In times when Carlos is not available, any of the other service persons were also very capable. Compliments to Len Selezan who is always available to solve any major problems which over the years have been very few. Keep up the excellent service.Thanks, Stay safe and be well to all of the staff

We had our boiler serviced on A Friday and had no heat on Sunday when the outside temperature dropped. Kaufman came out and discovered the valves were still closed. He quickly solved the issue and heat was restored. Great prompt customer service. Thank you Kaufman.

Right on time as promised. Very pleasant technician. Explained the steps he would be going through. He found a leak in the AC unit and was able to correct. Excellent job!

I recently had my in-ground oil tank removed and a new tank installed in the basement. The team that arrived to accomplish this work were employees from Kaufman that installed the new tank, and employees from a Kaufman contractor that did the outside work. Both teams were polite, efficient, and professional. It was a well managed and executed by Kaufman. Thank you!

I have been with Kaufman fuel for over15 years and they have NEVER failed me. I had my annual burner servicing today, and Barry is the most efficient,courteous and knowledgeable burner tech at Kaufman. Hes been to my house in the past, and knock on wood I never had a no heat call during the winter.Keep up the good work.

Had a great conversation with Pam in billing/service for the renewal of my oil contract. She made the options easy to understand and helped me make the best choice given our budget. We have been customers for 36 years (formerly Kaufman Fuel in Bridgeport, CT) and appreciate everything Hop Energy can do to make this as seamless a process as possible.

Rarely make reviews but had to comment on the great service we received yesterday. We returned from trip to find that boiler was no longer working. Sam, our technician,showed up quickly and then provided a brief tutorial on the workings of a boiler since this is the first time we have had this type of system. He then expertly diagnosed and corrected the problem. Yay-hot water again!! We had several other questions which he thoroughly answered. We are happy customers of Kaufman Oil.

We had our annual furnace service and cleaning from Kaufman Fuel today. Our technician, John was prompt, friendly and professional and explained everything he was doing. We appreciate him taking the time with us. Thank you.

This was our first service call since we joined Kaufman Oil. Our technician Sam was thorough and efficient and respectful of our property.

Called today and the service rep was great. He solved the problem and pointed out a problem with the hot water tank that will keep that from becoming an emergency. Five stars. John Bickel Fairfield Ct

Karissa told me how many gallons I had signed up for and how many gallons we used. She explained clearly the cost, current prices and Price Plan maximum. She even promised to send some of her clients to me so I could explain the plan to them.

I was stuck in a jam and it was my fault, but Kaufman Fuels customer service was incredible. What should have been a stressful situation was not because of the people I spoke with at Kaufman. Thank you for your help that day!

Kaufman fuel worked very hard to fix our air conditioning. They sent technicians promptly and stayed with the problem til it was fixed. We would recommend them for both heating and air conditioning.

Great service, competent and friendly servicemen.Office personnel always ready to answer your questions.Thank you

Kaufman Fuel Tech Account/Support is absolutely excellent. Why, because they have Lauren; who is knowledgeable, personable and gets things done right! She is a keeper... And in my opinion deservers a promotion and a raise!

Kaufman has always been professional, efficient and caring. I appreciate their good work and help over the years.

I have been a Kaufman Fuel customer for over 20 years, and my experience with the Repairmen and customer service rep Pam Hutchinson have been excellent. All my concerns about billing or contracts have been promptly answered and fixed by Pam with record speed. I would recommend this Company to everyone. Thanks again Kaufman Fuel.

I have been a customer of Kaufman Fuel for more than 5 years and i have to applaud their technician, Ed, he has been great at servicing and maintaining my furnace. All my experience with Kaufman has been good. The office reps have always been kind on the phone and ready to help with questions and resolution of any account issues. I have found their pricing to be fair and competitive. Thank you Kaufman Fuel for your customer service and still caring about us as a customer.

Have been with Kaufman fuel 20 years always quickAnd professional service they have met my needs in heating and air conditioning highly recommend

Always professional and caring. I love John, my maintenance guy! He took care of my furnace euth care and explained everything he did.

A compliment to technician John-came on time, was pleasant and polite. Appeared informed. The best was his ability to diagnose the problem from a noise I reported over the last few days, inspecting a few things and finding just what he suspected on opening parts the furnace mechanism. You can send him to my house anytime. Martin Krauthamer

Great customer service and sales team. Brenda is super friendly and is a pleasure to deal with.

Kaufman always fixes anything quickly, whether they replace, fix or work out your budget

Thoughtful and thoroughly answered my concerns/questions regarding budget plan and oil burner service contract.

Once again, this year, I am delighted with the service that Kaufman has provided. Their service technician, Ed Bender is OUTSTANDING! This is the second year he has serviced the furnace/hot water unit that Kaufman did such an excellent job installing over five years ago. The unit is like new and Kaufman service has kept it that way. Perhaps it seems strange for a satisfied Kaufman customer to say this, but I can buy oil from a lot of providers. What keeps me coming back to Kaufman year after year is excellent service personnel like Ed Bender. He works thoroughly, answers all my questions patiently and clearly (I’m a retired engineer - go figure), and demonstrates a competency born of years of experience. He has a great work ethic as well. He does work for others as he would have work done for him. I look forward to requesting his help next year.

The service call was completed, but the job was not. Our service technician was friendly, competent, willing and resourceful. He could have done it if the parts that were ordered were complete, but they were not. This is also a job that had been requested months ago, and they are only now getting around to it. No sense of urgency at Kaufman if there is even a trickle of heat.

Kaufman has provided excellent maintenance and repair service, and outstanding customer service for my family for the last 20 years. They are reliabile and provide cost effective solutions to our heating and air conditioning, challenges.

The service from Kaufman has always been very friendly and knowledgeable.

Let me start by saying that this company has the worst customer service I have ever experienced!! I’ve been having an ongoing issue with my furnace that has not been resolved. Every time a tech comes out its a guessing game. Fist time they came out I was told that there was air in the system and it would have to be drained and it would be covered under my contract. After the tech left the noise was still there. Obviously it wasn’t that! So I called the office to let them know and they sent another tech. The second tech told me that it needed 2 air vents and 1 would be covered under my contract but not the 2 one. So hey, I agreed to pay for the part because I was told and I just wanted it fixed. Once again, after the tech left the problem was not fixed. Called the office asked to speak to the service manager to express my frustration and never got a call from him. So I called again and spoke to a rep about it and I was told that he gave me credit for the part. Ok, that was nice but Soon after I received a bill for $140. Once again had to call the office and spoke to Shantell asking why am I getting billed when I was clearly told that it was covered under my contract?! with an attitude she told me that it’s a part that is not covered and I’m responsible for the charges. I don’t have a problem paying if I’m told their is a charge! Don’t tell your customers that it’s covered under your service contract and then stick them with a bill!! She then told me that she would send another tech to check the work.. I told her in the meantime please have your service manager call me since I left him 3 messages and he didn’t have the curtesy to return any of my messages. Not even this Jessica women that’s the customer service manager returned my call! So it doesn’t end here! Last tech comes out and tells me that it needs some other part but don’t I worry it will be covered under my service contract and i shouldn’t have a problem now. Well I just got another bill for a part that I was reassured that would be covered under my plan. Not sure what they are trying to do but this is not how you run a business!! All I’m asking is for the service manager or the owner to give me a call. This has been such a horrible experience!

Worst service ever we wanted oil not to get our tank ck reported to bbb

Kaufman fuel has been my oil provider for over 25 plus year- the experience has been wonderful. They are always seeking out new ways to improve their services to the customers. Their service representative Pam was very knowledgeable and accommodating regarding my multiple request regarding upcoming service and contract. If there is ever an issue, its resolved with a phone call- good customer service is a dying art. Keep up the great service.

Fast, efficient service every time. It’s so nice to know that Kaufman technicians are always there to help out. I had no hot water today. The repair took less than 20 minutes. The technician was careful to remain safely distant and wore his mask at all times. Thank you!

Kaufman Fuel is a friendly company that provides great service.

Sam is the man, discovered the root cause of my AC problem!

I wish I remembered the name of the service tech who came to look at our central AC. He deserves a raise. When he realized that he didn’t have the right size filter in his van, he apologized a million times. Then when he was leaving, he told me he’d make a note to have someone drop off a filter because that’s part of our contract. I told him not to worry about it because I could easily go get one at Home Depot. Anyway... about 5 hours later, his van pulled back into my driveway... he brought the filter himself. Talk about going out of your way to finish the job. Unreal. Thank you!

Ed was phenomenal. Very knowledgeable and thoroughly explained why I was having the issues that caused the problem. If service is needed again, I’ll be requesting Ed.

Service has been prompt,courteous and efficient. Technicians very knowledgeable and explain what the are doing and how to maintain system.Highly recommended.

John Levesque Serviced our furnace and hot water heater today he did a outstanding job. He was very Thorough, Friendly and Polite and I would highly recommend Kaufman. I am writing this on behalf of Marie who recently passed away and can see why she was a Customer of Kaufman for many years in which in turn we will also remain keeping them to Service our Heating and Air Condition needs in the future.

Today Gary came from Kaufman Fuel to check over our furnace and tank. He was very thorough measuring our tank and noting we had oil hot water.He also filled our oil tank. All was done very efficiently.And today I spoke to Pam in billing and she very patiently helped me set up automatic payments. Needless to say I am very pleased with Kaufman.Also want to thank Dimitri, the salesman who sold me on Kaufman Fuel.

Very knowledgeable and helpful - it was our first inspection and service at our new house. I am more confident that the heating system will continue to work this winter.

The delivered very poor quality oil. Zero support once I reached out to them.

The crew at Hop Energy, specifically, Kathy, at Kaufman Fuel, are ace professionals, always at the ready to help resolve any issue, big or small. Happy to have been with them all these years and looking forward to our continued partnership.

January 14, 2020 serviceThe work was done quickly and the service technician was very nice. However he was given the wrong measurement and had to leave and return with new part. Also, I would have preferred if he called me to look at the job and explain what he did before leaving. Also, there was an external piece to the pipe that was the original and rusted inside. Not sure why it was not also replaced. Good to have a recap at end of service call and who to call if this or that should occur.

The technician showed up on time, did the necessary maintenance and left. Perfect.

Kaufman Fuel has served our heating needs for over 42 years, including a generation before us. The office, service, and sales staff are pleasant, knowledgeable and efficient. Regular service and emergency service are prompt and reliable. We thank Kaufman for their years of service and highly recommend them. Kudos to Pam (Customer Service), Carlos (maintenance), and David (Sales).

I am a 25 year + customer of Kaufman Fuel. Annually sign an automatic contract. This years contract concluded 7/29/20. Surprised the oil truck hasnt come by yet this season. Today, November 29, no heat in the house, no oil truck and NO ONE responding on the emergency service line to help (if even connected). Cold and VERY disappointed.

I called Kaufman concerning my account. I spoke with Pam. She was helpful, professional and very calm. She answered my question. Listened to my concerns. And helped me solve my problem We have been a customer for over 23 years. We will continue with Kaufman. Thank you Pam.

The last several times Ive spoken with Pam. She has consistently been helpful and considerate. She understands my current situation and has offered helpful suggestions.

The technician, Omar, was extremely polite, courteous, and well-mannered. Very professional. The technician answered questions that I asked him in a concise manner. A pleasure to do business with.

Ive been a customer since 2002. Their service people are always on time, efficient at their work and leave everything clean. Its reassuring when I see a lot of the same techs coming back year after year.

Great company and excellent respond time! Always a pleasure working with them. They answer any questions I have immediately.

I had a bad experience. My mistake was going through a nationwide company that referred me here and insisted I pay them in advance. To be fair I expect Ill get a refund of the amount I paid, which was $700 more than what was delivered. I will give it a few days, to be refunded, and have the paperwork ready to put a dispute my credit card. I strongly recommend going directly to the company you are getting the deliveries from. I was given four different stories from four different people where I ordered the oil, and here was someone else doing the delivery with a completely different idea of what I expected. Dont use a middle man--ever.

Thank for for your quick response and courteous and efficient service. The technicians are always professional and polite.

Thank you for your courteous agents via the phone, always patient and helpful and the drivers who deliver the fuel oil, they are the best, friendly and polite.

I have used Kaufman fuel for many years, there is a woman Pam Hutchinson, who has the patience of a saint, a calm voice and explains everything to you, especially when it comes to costs. I highly recommend her~Excellent at customer service!

Ed, my service technician, was excellent. Thank you, Ed!

Excellent customer service. Eager to resolved issues in a professional and courteous manner. I was more than pleased with work that was done in my home. The technician was meticulous, tidy and took the time to show me what was done.

Stay away this Fuel company. They will increase your Fuel price w/o any notification. I was charged $4.99 when the market price was $2.11. I already called them to cancel my account, but they still charged me $541.32 as the service invoice even they dont provide any service.

Great service and communication by Ed, thanks!

Vinny had a good understanding of how the coil works as well as the flow of the water. Afterwards, they shower spouted hot water as it should have. He was very personable and didnt rush through the job.

Super helpful, always professional, and they do great work (the first time).

Very professional and did a great job of fixing our fuel tank plug. I would highly recommend Kaufman Fuel.

Fantastic service on my AC. Fast and responsive. Just needed some coolant.

Prompt, courteous customer service ensures that all my heating and air conditioning needs are met. Staff very professional.

Appreciate the high quality and timely completion ofno heat service call yesterday by Sam Zapata. Furnace back in operation. Beyond handling the service call well, he put in a marketing push for Kaufman indicating your service was better than competitors, and this may well be so! Kudo to Sam.

I have been with Kaufman fuel several years. Every one I have dealt with has been great, helpfull, kind. When I had furnace issues they came quickly & had it running fast. Great company & staff

If you order a set amount of gallons from this company you should measure your tank if you can before and after the delivery. I was short 5.25 gallons after my delivery. I wonder how many times they shorted me in the last four years. The delivery manager couldnt care less her statement was our meters were just certified.

I am extremely pleased with the professional manner and courtesy of the staff & technicians. I like how the technicians explain something to me in a manner in which I can understand.Thank you!!!

We have been customers for 35 years. This company has always been very reliable, fair, and great to work with. I recommend them for any oil needs you have.

I wish I had found Kaufman Fuel years ago! Everyone there goes above and beyond for us, the customer. My 1st month with them my furnace broke....then my hot water heater.>:0Customer service was more than happy to work with me in a payment plan even though I was a new customer. I also got locked into a great oil price and monthly payment plan with my contract.I can not recommend them highly enough! Do yourself a favor and sign on. Have a good day all. ; }PS) After scrolling through reviews, it seems the negative ones are mainly pretty old. Obviously somethings changed for the better!

John was just here to do the yearly cleaning on our furnace. Excellent, clean work. He also purged the air from the system when I told him about pipe gurgling. As usual, Kaufman gets it done.

My yearly service maintenance went Great. The technician was on time and my furnace was cleaned and checked Thank You Kaufman Fuel.

Changing to Kaufman Fuel was the best decision we ever made. They are professional, responsive and competitive. We are very happy with their service.

Fantastic customer service! Always willing to work with you and your budget. They truly care about their customers.

Kaufman fuel is a terrible company. They continued to fill my tank even though I never resigned a contract. They charged me $3.79 a gallon! When I called for 24 hour service my call was never returned, and their customer service is rude and money driven. Specifically Jessica Nieves. Do not use this company! Support small independent companies.

Stay far away from this company. They replaced an air conditioning condenser for a family member. In the four years since replacing it, they have been out numerous times for service calls. Now they want to charge over $1,000 to diagnose the problem. When confronted about the cost and the fact the unit is only four years old the response is, pay the money or find someone else. Clearly a company that does not stand by their work. STAY FAR AWAY FROM THEM!!!!!

I called about an oil leak and Kaufman came promptly by 8 AM and fixed the issue. A very reliable company and I highly recommend them Eileen C

Maintenance Call:Tech arrived in the early part of the 4 hour window. Seemed very pleasant and knowledgeable, and very polite I couldnt be happier with this appointment.

Had a serious problem with my furnace today, serviceman John came out, fixed it quickly, and also discovered that there was a large buildup of soot in my chimney that he promptly broke up and cleaned out, my furnace is like brand new since John came out, I cannot say anything better, very professional, knowledgeable and friendly, HIGHLY RECOMMENDED! please dont ever leave John, and TYVM!

Awful customer service! I called to inquire about my interest in setting up service. I made it clear I did not want to commit to anything right this instant.The woman with a piss-poor attitude hung on me when I would not provide my name. I was weighing my options in the area and I was honestly considering Kaufman but this makes my decision easy. Why would I give my money to a company that hangs up on me in my first interaction with them? Are you serious? I was a legitimate potential customer and this is how you treat me? I can only imagine how they treat you once they have you locked into a service plan! I honestly feel like her hanging up on me was a blessing in disguise. Thank god their customer service was so horrific or else I may have chosen them and been stuck. Avoid at all costs!

Excellent

Such nice people - all of them - even when I call late on a frigid winter night because our furnace has stopped turning on. Kaufmann really cares about their customers.

As a new homeowner, purchasing oil was new to me. Teresa, was very helpful and I was extremely pleased with my purchase.

Impossible to end Automatic deliveries even once contract is over. Tried calling, emailing… And still the trucks keep coming filling oil tank to the top even at end of spring after emails to stop filling tank because im looking to make switch to nat gas. In retrospect, its worth the few extra cents per gallon for a company that’s contactable.

Excellent service, amazing professionals that will performed their job with a great attitude. Will recommended at anytime.

Had to sign up with google to write my first review,to mention how pleased i’ve been with Kaufman,this being my 13th yearly contact. It’s always a pleasure talking to Carolyn,she answeres all my questions immediately,explaining my contract in a language that’s understandable,they never left me cold,when furnace problems occur “generally the coldest day on a weekend” they’ve always called with an eta and stuck to it,even after my furnace went under water after Sandy,the came the day after my electricity came back,replacing electrical components to get me up and running,no shenanigans saying I needed a whole new system when most beach residents were completely devastated,old school business with a heart👍

Professional and eager to help find best solution for customer need.

My entire upstairs is not getting heat from a BRAND NEW Kaufman installed heating system. And the tech they sent has no clue what is wrong and basically said keep the downstairs running all weekend to get heat upstairs...REALLY, Kaufman?

Been a customer for almost 20 years and Carolyn is one of the best associates ever!

Your Service Technician Ed Bender is fantastic! Best experience Ive had with Kaufman in the past 20 years!!!

Im glad I chose Kaufman Fuel. We switched from Sippin to Kaufman because of Sippins poor customer service--they actually pitted me and my husband against each other to try to get access to our garage security code for easier delivery rather than patiently arrange it when we were home. Kaufman has been good with scheduling, patient with payment, and easy to get a hold of in an emergency. Im glad were using them now.

Signed contract @ $2.749, charged at $3.799 after 800 gallons delivery. It is a big trap. Customer service is terrible!

Best customer service you can ever ask for. A++++

These people are rude. Deliver unreliable service and worst of all they change rates on your contract. They have been been a fraudulent comany for some time and currently are unDer investigation for falsifying contract and stealing from there customers. Avoid. You were warned. They lie to you on the phone. Untrustworthy. Avoid at all costs.

Make sure you read the contract before signing ! A week before expiration of my contract they delivered 270 gallons at $1.25 more than my price protection plan ! Glad to be done with this company !!

First of all I would like to thank Carolyn, dealing with a little problem and she was very perfessable about how she handled it, so to her, keep up the good work

My parents converted over from gas to oil and they decided to go with Kaufman Fuel. They were really pleased with the work Kaufman Fuel provided for them.

Just awful, cancelled service and they still delivered over my contracted amount for a lot more money, after telling me a month before that they couldnt deliver because my tanks were full. Delivered 250 gallons a month later with my heat having been off the whole time. See my BBB complaint, and Dept. of Weights and Measures says its their word against mine, and its on me to prove it. AVOID AT ALL COSTS.

Excellent Service Great staff