Amazing customer service. Brought my car in for the first time for an oil change and recommended alignment. They were able to get the car in on Saturday with an estimated completion on Monday. However, they were able to knock it out the same day, within just a few hours. I also really liked the option to pay via email link. That made it very easy at pick up time.We also met briefly with a salesman named Herman who was incredibly friendly and easy to talk to. If we end up buying another Cadillac, well definitely come to Andrews and seek out Herman.

We would give a 4.5 but we dont give out 5s, we sent in an online offer and Joshua contacted us, and we are glad he did because he made the process better.We had looked in Florida, Georgia, and the Carolinas ( we experienced all types of surprises bad Carfax, corroded undercarriage, and dealerships recondition charges) and Andrew had the car we were looking to purchase with no surprises. We made our offer and with some work we came to an agreement. We set a date to arrive. and we drove up and no surprises. They were straight!We drove the car home and no surprises.Our only suggestion is that Andrew update the bedrooms.

I bought a vehicle from out of state through Josh Murner. I highly recommend Josh and the entire Andrews Cadillac team. The transaction was smooth and painless. Josh even offered to pick me up at the airport at 11:30 at night. I am beyond satisfied with the car and all of my interactions with Andrews Cadillac. Thank you

I was visiting from out of state when my fan wouldn’t stop running. Andrews Cadillac Company had great service from the roadside assistance that came to my hotel to the work that was done at the dealership. I was fortunate that the right parts were in stock and the work could be done the same day so I could get back home while it was still daylight. My Cadillac extended warranty was still in effect and everything was covered except the roadside assistance and it was less than $100. The service writer kept me informed especially about the problem, the work and the.warranty. I was thoroughly pleased with Andrews Cadillac Company.

The service department is always so prompt and efficient! Thanks for another terrific visit and gettin’ me back out the door so quickly. My favorite advisor is definitely Jeff! I think everybody should have a Cadillac just for the service experience.

I wish there was an option for zero stars. Took my vehicle in for a small electronic repair, and upon leaving the service area my cruise control no longer worked. After having to take it back in (the original repair took two days longer than originally quoted), they tried to tell me that it was just the worlds most unbelievable coincidence that my cruise control, which had always worked flawlessly for 35,000 miles, just happened to go out as I was leaving their dealership. They took no responsibility and were willing to do nothing to make it right. Youd be better off going to any dealership but this one.

Excellent Dealership. Very nice and helpful staff. I would recommend this place highly. I live 40 miles away with a Chevy/Cadillac dealership that is horrible. I will make the trip here from now on!

This is my 4th Cadillac. I strive on Customer service and Andrews Cadillac did a fabulous job. It was an easy smooth transaction with excellent customer service. Love my new Cadillac!!

Speechless. I dont know how a body shop could be so bad at repairing a vehicle. Talk about quality control....... My car has been back to have repairs (light damage) fixed and still not done correctly. Not to mention I was charged for services and parts that I did not receive.Update to the replyCost was not my concern. I wanted a quality job. That was communicated from the very start. There were parts that I was charged for on my invoice that were clearly not installed on the vehicle. This is my major concern. When the air filter housing was replaced, my performance air filter was discarded and replaced with a paper filter. I was charged for a new parking sensor but they installed the broken one. I was charged to have paint the underside of my hood, it wasnt.I would still like to have these issues rectified. I just want the parts that I paid for, Ill do the labor myself. The only way that I have received a response is to post in a public forum. I have tried sending emails to no Avail. I took 3 hours to compose a proper email. I sent it to the service writer, the shop manager, and the store manager. I received a very short reply from the service writer. My phone calls are not answered nor are they returned.The cost savings between the original estimate and the final invoice was because I purchased my own parts. There was not a drastic price cut on labor to be clear.

I’m giving two stars for a warm greeting by about 5 salesmen. I explained that I drove from Murfreesboro area because they were the closest Cadillac dealership and that I was interested in setting up service plan and aftermarket parts to fit my newly purchased XT5. Then at that moment the salesman I was speaking directly with stopped listening to me mid sentence and answered his phone, then the next guy had a training meeting to attend, then the next guy was about to sell a keep or something so all of a sudden, one by one, they all had more important priorities to attend. If I had been buying a car, I would have been treated differently. Big thumbs down on all that. I just left because it put me way off. Big bummer because I was excited about my new Cadillac.

I love my 2017 XT5 Certified Cadillac I purchased from Andrews. What I don’t love or understand was when I went to pickup the car, it was filthy. The dealer took it back and detailed it. Any service I have received from them has always shown a “Complimentary Car Wash.” My XT5 has NEVER been clean when I have picked it up from Andrews. Recently, I had to have a very expensive service completed on my XT5. I reserved a loaner while it was being done. As I drove the loaner from the dealership, I couldn’t even see out of the windows it was so dirty. Is this how Andrews wants its vehicles represented to its customers? I had to clean the windows and wipe out the inside of the car myself. It took about 10-15 minutes. If the porters are too busy for that, maybe don’t loan out your products. Bottom line: don’t expect a clean car if you buy or loan from Andrews.

David Fitgerald was the best. Absolutely no pressure to buy from the beginning. He took the time to thoroughly explain the details of the car and was available after hours via email to answer my questions. Top notch customer service. He went above and beyond to make sure my XT4 was delivered in top notch shape!

My experiences with Andrews Cadillac have been absolutely incredible! My Sales Consultant, John Bearden, is knowledgeable, respectful, and kind. He spends time getting to know our family and our needs. He goes out of his way to make sure my needs are met completely.The service department staff is always courteous and knowledgeable. My vehicle maintenance is completed properly and in a timely manner.

I had an excellent experience during my recent purchase at Andrews Cadillac while working with my sales consultant, Herman Butler. He was very knowledgeable, prompt and full filled all of my expectations.

Andrews Cadillac provides excellent service. I am very satisfied.

I get it. We dont like dealer service centers because they charge too much, they guess, and they just dont care. It is refreshing to know that Andrews is NOT LIKE THAT! I love this service department. Rocky, you really are the reflection of what a service department SHOULD be. from the call backs, to actually listening to what I BELIVE the problem is. YOU ALL ROCK!!!!

On 10/22/20 I took my 2005 Cadillac to Andrews Cadillac for service. The car had 95,435 miles on it and was making a noise in the rear end. They replaced the front bushing in the rear differential as well as driveshaft assembly and performed rear differential service (costing roughly $1,750).Rear differential service is recommended every 15,000 miles or so on this model, which I had done routinely. After the repairs I drove out of the service area and immediately heard a terrible grinding noise. They put a technician in the car and we drove it and he said they would need to put it back in the shop. It was apparent that after they did the repairs no one had driven the car. They told me they added differential fluid to fix the problem.The week of June 7, 2021 the car started making the same noise it was making last October. The car now has 97,998 miles or 2,500 miles from when the service was done last October. It started making the same grinding noise in the rear end again. I took it in and after some discussion about whether it should be under warranty, I ended up speaking to the service manager, who was very polite. They put the technician in the car that had done the repairs back in October to drive with me. After driving a few blocks he said they would need to put it back in the shop and most likely tweak the differential with some additive in an effort to eliminate the grinding. They said it would take 30--45 minutes and if it was just adding fluid, I would not be charged. While waiting I sat in a chair in clear view of the service advisor. After an 1-1/2 hours I started looking to see if my car was out of the shop. I found they had parked it in the parking lot. I went to the service advisor and she got out the paperwork and checked me out. I asked her to go ask if anyone had driven the car to see if the noise was gone. She said she did not know, so I asked her if I could speak to the service manager again. She went and found him and he said I needed to drive the car a couple hundred miles before they could tell if what they had done fixed the problem.Bottom line is that I will never go back to Andrews Cadillac. Their service is terrible. My name is Mike McMillan and I live in Franklin, TN.

I took my Cadillac XT5 to Andrews Cadillac for an oil change after receiving an email letting me know the service was needed. I was able to schedule on line. I received an email back from service Advisor, Courtney Dixon, confirming the time for my appointment. When I arrived I was able to drive right in to the service area which was exceptionally clean. Courtney Dixon was very knowledgeable and friendly. He showed me the waiting room and advised I would not have to wait long. The entire experience exceeded my expectations. I will be returning to Andrews for the next service. Vicki Green

Friendly, professional, polite and willing to talk. Mike and Justin were awesome.

Dude wheres my car jkGood people I would buy a vehicle there if I could

Very honest dealership to work with. Ordered a 2021 Cadillac Escalade and they didnt try and rip me off with $15-$20,000 over sticker like many other dealers. The Escalade is a hot vehicle right now and Andrews Cadillac truly showed me that they would rather have my business for the long term than just try and get a quick sale out of me for more money. They want repeat customers and earn it by treating you like you are part of their team. I always felt they wanted me to me to be completely satisfied with my experience. You wont find any pushy sales people here. Andrews Cadillac is well run family business.

Andrews is wonderful to work with and I adore my new XT4 - special shout out to Joshua Murner and Kenneth Soderstrom

Andrews Cadillac is a class act. I always feel like Im treated as a valued client. When I took my car in for recent repairs, my Service Advisor called a Lyft driver for me and paid for my ride home. I would highly recommend Andrews Cadillac as a first-class service provider.

Very fast service, with quick and easy check-in and check-out. Highly recommended!

Very pleased and satisfied with the sales team and customer service! It exceeded our expectations! Justin is the nicest, most professional sales person - we purchased the car that day and I had no intentions of buying one in just a day. hard sales; just good information and a professional sales team to help us in our decision. Ann, our service representative, is nothing but professional - again, no hard sale to do things not necessary to the car...had us in and out in an hour for an oil change, tire rotation and 1st car maintenance service. We highly recommend Andrews Cadillac!

Herman Butler is the Best.Thanks Bridget for your assistant

Top notch dealership. Great facility. Great staff.

This was my first experience with Andrews Cadillac so I really did not know what to expect. The service agent, Rocky was patient, professional, & knowledgeable. They provided a loaner car & completed their work as promised for less than the estimate. Well done & appreciated.

Very professional dealership that I would highly recommend when purchasing a new or used vehicle.

Very nice dealership. Rob Alexander was our salesman, he was pleasant and professional. The model we were looking for is no longer in production.

The representative were so welcoming and professional and great service

This place was heaven sent...very professional...diagnosed my problem contacted me before performing any work that would be more money...gave me a timeline in which the engine work would be done and completed it within that time...2 days...thanks so much...I will never go to another place for my car service..Rocky, you rock and so does the rest who assisted in my wonderful service

Yes it was very fastCharles

Wanted to let everyone know about a great experience with Andrews: I ran out of gas on Old Hickory Blvd at 7:30 on Monday morning and was blocking a lane on an increasingly-busy road. Two different Andrews employees stopped to see if everything was okay and promised to send someone back out when they arrived at work. True to their word, someone arrived with a gas tank within 10 minutes - saving me and a lot of frustrated commuters.It was very impressive and appreciated - that level of customer service for a non-client says a lot about howll they treat anyone who walks through the door.

Staff was friendly, but they just didnt have what I was looking for.

Our Cadillac Escalade ESV was rear ended in Indiana on our drive down to Florida from Michigan. We thought the damage was just cosmetic. We had dinner near Nashville and when we got back in our vehicle to continue our drive we heard strange noises and had our parking brake light blinking. We looked up the nearest Cadillac dealer and got a hotel near Andrews Cadillac. The next morning (Saturday) we showed up on their doorstep hoping and praying they could take a look at our vehicle. They got us right in and fixed our problem so our vehicle could get back on the road. Andrews Cadillac was an answer to our prayers. They were so kind and helpful. I would highly recommend this dealer!

Very considerate and knowledgeable staff. Will definitely do business with again!

I have done business with Andrews Cadillac a few times now and my experience has always been good. This most recent time I had the pleasure of working with Gerry and I can’t say enough about how he handled my purchase! He has been phenomenal to work with. I would advise anyone looking to ask for Gerry, he’s not going to push you or do the whole salesman thing on you, he’s going to be honest and straight forward.

An excellent dealership with a great staff.Clean waiting area, excellent services in all areas. Great owners!!!

Rocky in the service department is AMAZING! I love bringing my car here for service, because I know that it is done correctly the first time, without fail! They are extremely professional and accommodating. I am a customer for life.

My second time working with Andrew’s. Always a pleasant experience.

Amazing dealership and sales team.. very professional,polite Amazing team.. best buying experience ever for me! We will definitely buy here again! Micheal kerr is a great salesman and very knowledgeable..

Best detailers in the Nashville and Brentwood area. Michael is one of the detailers there and he goes above and beyond to ensure your car is delivered çlean and with care!

Website states when you enter the vehicle description that it goes back to 1989. I took a 1990 Cadillac stretch limousines and was told that we dont work on vehicles older than 15 years and no rack large enough for limo. Not happy at all with experience

I have been a customer at Andrews for over 30 years and can honestly say they have always been courteous, competent and helpful. Bridget Miller is the best service assistant I have ever had and I have been driving in Nashville for 60 years. My wife Cindy (for whom I bought my first Cadillac 33 years ago) loves being an Andrews customer. They are the best.

Andrews provides great after purchase service - clean, efficient and clear.I have been very happy with the service - and you can work there while you wait.

Treated with respect and got the work done that I expected.

Anne Rummal was very professional and the crew did a great job installing the new headlights in less than 2 hours. Excellent Service and Courteous.

Prompt and courteous service.

Excellent service and fair pricing. Love working with my service manager Jeff.

My car was four days new and sadly someone backed into me, andrews made the moment i got a quote to picking it up effortless, comfortable and relaxed. Thankful for their expertise and kindness through my process of getting my car looking absolutely brand new again.

Got a 2020 Cadillac XT6 December 2019, the car just turned 1 year old and it has many issues. Had to get the camera replaced two months after purchase and the gas meter is jacked too. The car wasn’t cheap and on top of that I felt like my husband was screwed over the deal. He had great credit, made 6 figures a year and still got screwed. Will definitely opt for a different car when the lease is up.This is an update from my previous post today’s date is 1/9/2021. Joey and Dave worked with us. Got us out of that XT6 lease and we did a buy instead. 2021 CT5 AWD Sport. It’s nice and I’m happy with the purchase. I wish there was a way to delete the previous bad review. They took the time to make it right, that’s what matters.

My service rep is informative and knowledgeable!!!!

They did a great job on the car, and kept me well informed along the way

Overall experience Andrews is a Great Company with Great People they want to please and make their customers feel like family

The service department is absolutely awesome. I’ve been having my cars serviced there for over 8 years. They do great work and their scheduling and customer service is top notch. Bridget Miller is outstanding.

Loaner car was great. Very helpful.

It was great Anne the sales lady was awesome!!!

Sales staff had incredible knowledge of the car. Easy buying process. The fastest/easiest purchasing process Ive ever had. Car was ready when we asked for it to be picked up.

I was nervous about purchasing my first new car. Josh, the salesman was amazing! He was very patient and answered all of my questions. My payments are where I need them to be and I walked away with my brand new car! I could not have asked for a better experience. Thanks Andrews Cadillac!

We had a wonderful experience purchasing my Tahoe. Our sales professional Andrew went above and beyond to provide great customer service. He even personally delivered a set of headphones for the DVD when the ones we had weren’t working properly. Highly recommend!!!

I have been a satisfied Andrews Cadillac customer since 2004, and Bridget Miller has been my service advisor for a good part of that time. She is always my first contact when anything service related is needed, and always does a great job in coordinating whatever it is that might be needed. I repeat, ALWAYS.

The employees at Andrews Cadillac are superior. All were friendly, especially Anne in the service department. My first time there for an oil change and tire rotation, I was in and out in about an hour. The waiting area was very neat, coordinated and supplied with coffee and snacks. My boss who also drives a Caddy referred me to Andrews and I am so glad he did.

We just got a new XT6 and the whole experience was phenomenal! Rob Elia was our sales consultant, and he was extremely professional, helpful, detailed, and enthusiastic during our entire car-buying experience (5 Star Service). I would recommend anyone to ask for Rob if youre looking for excellent service and an overall fun experience!

Outstanding service

Was in today for an oil change. Nicholas provided excellent service and had it finished right as I arrived back from lunch.

Bridget Miller with Andrews Cadillac Service is a shinning example of what you expect from Cadillac. Superior service has always been my experience with Andrews Cadillac. The team at Andrews has always taken great care to provide me with the best of services.

Excellent service.

Very good 1st experience. Looking forward to building a relationship with my new dealer.:)

From the moment I spoke with our salesman Mike Kerr he has been simply AMAZING!! Hes very professional and very knowledgeable concerning the Cadillac brand. He was never pushy and listened to what we wanted. He went above and beyond to ensure we purchased the exact vehicle (Cadillac Escalade) we desired and at a great price! The entire staff was friendly and inviting. I will recommending to ALL my Family, Friends & Colleagues to go see Mike Kerr at Andrew Cadillac in Brentwood TN

Andrews Cadillac gave great service. I was in and out with my vehicle. I was very comfortable as I waited.

Just left here and will NEVER come again. I miss Crest!!!!! I came in the lot to pick up my car from service and saw that the back windows were down. When I asked Bridgette about it she had no explanation or apology but asked if I was sure it was mine. She didn’t explain what was done or needed to be done next for my car. When I initially asked what else may be needed she said nothing. Then after me asking again if she wasn’t sure something was recommended she wrote down three things. I have bought 6 Cadillacs from Crest since 2011 and ALWYAS has the best care for my cars. I was always told never to go to Andrews for anything and will continue to follow through with that after this encounter.

A little expensive but they know what they are doing!

They always put their customer first! Herman Butler and the Andrews Cadillac Team are Amazing.My last 3 vehicles have come from this dealership and I wouldnt dream of going anywhere else. They are like family. :-)

I purchased a used Cadillac several years ago and took it to Andrews for service. While there I was impressed by the service advisor and the quality of service. I purchased an extended warranty and continued to be impressed with the service over the next few visits. Then my service advisor retired.I must admit that I had some concerns when I was introduced to Brigette Miller. I should not have worried. She has always been extremely friendly and professional and has treated my family well. The result of my experience has been to purchase my first new Cadillac and have just left the dealership after my first service visit. Keep up the good work Brigette!

I come here as a team member of the Andrews transportation group. There is so much I want to say, but Ill try to keep it short.Recently, my little boy was diagnosed with stage 4 cancer and has, in turn, caused me to be out of work. This is every parents worst fear - finding out your own child has cancer and simultaneously facing the fact that you will be without income for a long time... Well, this has NOT been the case for my family. You see, the Andrews family has stepped up and had my back, making sure I do not fall. They have been by my side as my family begins this journey and I could not be more grateful! I am here to say that I am proud to work for this company and anyone would be so fortunate to cross paths with the Andrews family. Yes, I am an employee and I might be biased, but from the bottom of my heart, these people are wonderful, compassionate, loving, and generous beings.If you are thinking about buying a new car, whether it be a Cadillac, Land Rover, or Jaguar, please do yourself a favor and do business with the Andrews!It is an honor working for and with them, and I genuinely enjoy my role in serving this community.Thank you to our customers, and thank you to my work family. I look forward to getting back to work!

I recently took my XT5 for service at Andrews Cadillac and was amazed at how quickly they were able to get my SUV in and out and, at the same time, providing a wonderful waiting area and private office space, if needed. Topnotch all the way.

Great customer service and professionalism too!

I drove 700 miles to buy a CPO CTS from Andrews. The staff was very responsive and friendly during email and phone conversations while I was inquiring about the car from out of state. When I got there the buying process couldnt have been any more straightforward and simple. No strange fees or numbers, minimal up-selling, and knowledgeable staff. Everything was exactly as they said it would be. The car was detailed for me and the whole process only took about an hour. The only reason I didnt give 5 stars is because the car has a few issues. I dont know if the CPO certification was performed at Andrews, but if it was they could have done a better job. I have a list of about 6 items covered by the CPO warranty that need to be addressed at my hometown dealer.

Love the place. The staff is very helpful, especially William in the parts department. I will be going back there again.

Great automobiles, very friendly folks and John Bearden is first class!

Anne was great - she took great care of us - even helped us get a loaner vehicle so we wouldnt be stuck without a car for the weekend with three kids!! The car was fixed and drives great - the mechanics did a great job of figuring out the problem and fixing it in a timely way. Thanks to the whole team!!!

Called service department and talked to Mr Rocky Barrera regarding some issues with my SRX. Best experience and went above and beyond my expectations to help out with issues I had. I highly recommend anyone that needs to service their vehicle, to go see Rocky! 10 stars if i could!

I’ve been going to Andrews for my vehicle maintenance for 7 years. I highly recommend you use Bridget Miller for service advisor and Herman Butler for sales. I shopped around and couldn’t finder better prices or service or my last two Escalades. They do 3 things that I like: communicate, be honest and don’t try to be pushy salesmen. They keep me rolling in class. TeeBanksHomes.com

25 years and counting, and I have always had a positive experience every time. The staff is always welcoming, and they consistently go above and beyond to make sure I am satisfied with my service and/or sales experience.

Went in for an oil change drove out with a new lease. The team did great job!

Outstanding customer service and beautiful facility.

Just bought our second Escalade from Andrews Cadillac. From sales to service, they have all been excellent over the years. Michael Kerr was top notch and made our most recent purchase a pleasure.

I met with Joshua and the team there was very easy to work with. You will be impressed with the level of professionalism at Andrews. Great group to work with.

PROFESSIONAL....KNOWLEDGEABLE....INFORMATIVE....APPRECIATIVE.......RESPECTED MY TIME.....20+ YEARS OF EXCELLENT SERVICE.....YES I WILL BE BACK TO BUY ANOTHER CADILLAC FOR ANDREWS CADILLAC AGAIN....NEVER DISAPPOINTED....THEY APPRECIATE ME AND I CERTAINLY APPRECIATE THEM!!!!!

Traveling across the country when my SRX battery died. Andrews Cadillac sent their roadside assistance to fix my problem. Back on the road again. Great people and great service!!!

Took our Caddy in for routine maintenance. Staff was welcoming, efficient and on target with ETA to complete.

We had a great experience with Andrews Cadillac and their team.This is not your typical dealership experience-in a good way!

Andrews Cadillac customer service is awesome! I have a 2002 escalade and I always take it to them for repairs. My favorite person that helps me is Katie. Katie is the best! She knows her stuff and always transparent about how serious my issues are. I always ask if my truck is safe to drive, if I don’t get the repairs done right away, She always tell me the positive and the negative ... I NEVER have to worry about not having a vehicle when I take it in( a single parents’ worse nightmare). My truck is old but Andrews is keeping it new. Katie, thanks for your customer service . Customer service goes a long ways with me, especially if I plan to buy a new vehicle. You truly are good at what you do and you care about your clients. God Bless you!

Very nice building with a great waiting area offering refreshments. Thats a nice plus when you are waiting on your vehicle to be serviced. (The stock was quite low this morning, but this was unusual for this dealership.)The service team is ok, but they used to be exceptional! I am not sure what changed, but the staff seems to be new so perhaps they are still in training...? I miss the smiling customer service that I experienced throughout 2018. (I visit the dealership service area at least 4 times a year for regularly scheduled maintenance.)I am hopeful that the management team will turn things around so that the customer experience is just as pleasant as it previously was.

Had prutrid smell inside-Ann thought she knew the problem and she did-got it taken care off in timely fashion

John Bearden is a really nice guy. No pressure, which I really appreciated.

Professional experts who care about their customers & do excellent work.

From the moment we walked in the door our sales consultant, Jenny, was great. Her no pressure personality was just what my husband and I were looking for in a sales consultant. Although it took a bit from beginning to end for us to decide on our new car, Jenny consistently followed up and checked in, but again with no pressure. Yes, the Cadillac sold itself, but ultimately Jenny is what influenced our buying decision.

Safe, efficient and quick service. Appreciated that there were individual private wait rooms.