I can now see why an appointment is a must, very busy. My issue was specific to front end vibration which could be quite expensive. I called in to schedule an appointment which was painless. Everyone I spoke to was very pleasant and professional at the same time. The tech advisors are very detail oriented which makes it easier for everyone in the end. I work in aircraft maintenance as well as a former Navy aviation technician so maintenance has been a significant part of my life. In my case, the issue was not my suspension but an issue with my tires and rims which I suspected. The condition of my car was documented and presented to me so I could be aware of its condition and to make informed choices. I will definitely return for my auto maintenance needs.

I love keep it new. I called them dead in the heat of summer because my AC went out. They got me in ASAP and the rest was history. Ive been going to them ever since for auto repairs at times it can be pricey but they get the job done they are transparent and they keep you well informed. Ask for Cathy when you go shes my favorite customer service rep even though they are all nice and friendly.

As a new customer, I had a good experienced thus far. My car runs good. I sensed that this repair shop stand behind their mission and value customer satisfaction. Kathy helped me and explained all the immediate needs of my car and those that they will be monitored. I will definitely be back for my next oil change.

I chose this shop based on the positive yelp reviews and they have just earned another 5 star review. I have a commuter car ( 2010 corolla.) I had a general idea of what I needed to have done and took my car there for an official multi point inspection. I called and spoke to Anne and she was genuinely friendly and efficient while booking my appointment.I arrived the following day at my appointment and was greeted by Kathy, one of the service advisors. From our initial point of contact she was also genuinely friendly and completely focused on getting my car checked in and at explaining what type of overall inspection the technicians were going to do. It was also clearly communicated to me that due to a high volume of vehicles my car wouldnt be ready the same day and I certainly appreciate my expectations being set for the vehicle to remain overnight.I received an email within a few hours of leaving my car with a detailed report with 4 categories ( see photos.) The report also comes with actual photos of the items needing attention and or repair. Kathy then called me and reviewed each item line by line. I was impressed. I was also pleasantly surprised to see on my report that there were no expensive repairs flagged as needing immediate attention and the quoted amount was definitely in line with what I was anticipating. I would highly recommend this auto repair shop and will tell you that all of the front office staff are equally knowledgeable and friendly. Thank you Keep it New Auto Service for taking care of me and my car. This is indeed and honest shop!

Keep It New was great! They did a very thorough inspection of all my systems when I brought my aged, neglected Subaru Forester to them. I especially like their reports, which includes photos of all inspected components and green/yellow/red rating system for urgency of repairs.They gave me detailed estimates of recommended work and took the time to discuss each repair with me directly.Linn was great in helping me sort out what I needed done, and never tried to upsell me. I got a chance to meet all three of the great ladies out front, Kathy, Ann, and Chopper (Annie); in addition to being quite knowledgeable, they are warm, friendly, and welcoming.Five stars!

Had my 76 F250 towed there because it would not start was told by mechanic it was too old and had too many problems for them to handle got it home and replaced 8 Dollar battery Cable Problem solved. Those old Trucks are pretty Complicated 😂 Hauled 25 Bail of Hay the next morning and it runs great

Very professional and very thorough in explanation. I had my work car safety inspected. Thank you so much for the great service!

Very organized,friendly and detailed. Just an idea, I love that you back the cars in and make it easy to pull away but during the summer sun beats on the front of the car and it was extremely hot. Maybe pull the cars in forward so the front interior and steering wheel will not get super hot. Otherwise very thoughtful.

My experience with Keep It New Auto Service was great from the first time I talked with Ann. She was thorough in gathering information on my needs. She was also able to fit me in earlier than scheduled. The car runs great!This is an honest company and team and they will not convince you to do more than needed.I highly recommend them!

From the moment you call to get information and set an appointment, to the time you are greeted and thanked for your business, the whole staff is courteous, welcoming and professional. They obviously know what they are doing and they make sure to explain their process and reasoning to make sure you are comfortable from the start. Their use of customer facing communication technology makes the experience seamless and transparent.For this particular visit, they were asked to diagnose and fix my AC unit that was starting to blow warm air. Before handing over the keys, I was informed of exactly what they look for during their initial inspection, why they look for those indicators and then why they require a follow up appointment a few days afterwards. I knew we were in the right hands with how they handled everything from the start. Upon pickup, they explained their findings and what they are going to check for during the following appointment. The AC unit was immediately blowing cooler air when I left, but I am actually very relieved that they require the follow up to double check that their initial fix, was right for the long term.First impressions matter, and they will now be my family’s first go-to with anything related to our vehicles.

It was my first time going to Keep it New…the were very thorough and explained everything in a way I could understand. It’s a relief not to have to worry about what to check for or keep an eye on because they are doing all of that for me. My car will last me a very long time I’m sure with Keep it New helping me stay on top of my cars care.

The lady at the front desk, Kathy, was so so nice on the phone and when I came in she was so sweet. they were very fast with my car and they talked me through a few other things I should fix soon and gave me quotes on it all. 10/10 would recommend they’re great :D

I really recommend Keep It New for any concerns you might have with your car. Ann and Lin went above and beyond to diagnose my car. They are very honest and informative! I dont know anything about cars 😕! Ann let me know what type of questions I should be asking and so forth. They really care and love what they do. 🥰

We have serviced our vehicles at Keep It New for more than ten years. Ann always works things out to make sure our service appointments are convenient for us and she is always thorough with the estimates and answers all of our questions (if we have any) before, during and after our service/repairs are completed. Ann knows her way around vehicles!!Linn is an excellent technician and makes sure that the service/repairs are done right the first time!We trust all of our vehicle service/repair needs with Keep It New!! Thank you all very much!

They did an incredible job. Repaired what had failed, and checked the entire vehicle from top to bottom. I will be bringing all my car woes to them, and serving the engine, transmission, brakes, oil changes etc.Very professional and courteous.

Keep It New was responsive, highly competent and professional. Our brakes were suddenly dying (no squeak warning, just sudden near failure). They fit us in right away and did a full diagnostic and replacement upon approval. Thank you for helping us that day!

I have an older truck with a manual transmission and a hydraulic clutch. The clutch was feeling soft. I checked the fluid and it was filthy. I found Keep It New from reading reviews and brought it in to get checked out.If you dont know. Clutches are like brakes. Eventually they all need replacement. A clutch job isnt cheap or easy. The Mechanics at Keep it New checked my truck out and did something surprising. Instead of jumping into a new clutch job, they flushed and replaced the fluid and did a test drive. They found it a lot better. This cost me a tenth of what a full clutch job would have been. Well done!

I was very impressed with Linn and her knowledge of her business at Keep It New Auto Service.My service was great !!Very welcoming and clean.They will be my car service place now.

Great service. Very friendly. Reasonable prices. Seem to be very honest.

Amazing service! So nice and informative. I would highly recommend this place!

Very cordial staff, appears to have done the work properly, but did not reset the service required indicators, although they said they did. Ill be bringing my car back to have that done. Otherwise, seems like a good shop. They provided a good report on the status of the car.

I have a 2004 Tundra with about 200k miles. It needed major maintenance work because the truck is 17 years old. The mechanic did an excellent job and my old truck is like new. The co-owner Anne was very nice and kept me well informed through the whole process. This business is top notch and I would not hesitate in taking any vehicle to their shop. They are courteous and professional.

The thoroughness and honest assessment of required or future maintenance issues related to our vehicle inspection is appreciated. Recommended repairs/services are not overly emphasized and there is no pressure to have the work done. Honest and transparent work is performed and presented to the car owner. This is the way it should be done and it is appreciated.

Very professional, honest and reliable company. Customer service is excellent! Kathy who assisted me is very friendly, knowledgeable with great customer service skills. Thank you!

Very professional, honest and reliable company.Customer service is excellent! Kathy who assisted me is very friendly, knowledgeable with great customer service skills.Thank you!

Professionally managed, experienced, honest & trustworthy. I used to drive far for routine car maintenance and issues; but once started with Keep IT new since 1+years, I have been going and recommending to my friends. Some of my friends already went and they are very happy with the service. Great to have this kind of outlet locally and very proud to support local.

I worked with Ann and she was so honest in regards to my repairs and what I needed. She didn’t over sell me on work that needed to get done, she just wanted what was necessary done on my car. That to me is good business!The technician took pictures and you have a great systems to keep and document work done and what he saw that would need to be done in the future.I would recommend them to anyone that wants an honest car place to do business with.

Ann from Keep it New is a gem and deserves to be treated as such. She communicates with you thoroughly, clearly walking you through each step and includes proof with pictures. The mechanics are friendly and always finish the job on time. They have a repeat customer from me as long as Im in the area. Highly recommended!

Amazing place!!! The girls there are so sweet and helpful! Received great service, they got me in and out quickly, very pleased with their service! We will be returning for sure! 😃

This place is amazing. They go above and beyond to make you feel comfortable and show you what they are talking about. I know nothing about cars but they take the time to explain what is happening so I understand what needs to be fixed and why. They even tell you the priority for repairs so you aren’t overwhelmed with all of them at once. 10/10 would reccomend. I will always bring my cars here

Staff were very friendly. They also provide a report with pictures of the parts associated to their recommendations and results. Will definitely come to this place again.

I found K.I.N.A.S. very professional yet friendly & that go above and beyond in how they record and show photos with notes on what is good or needs more work helps their customers.

When Toyota wanted to charge me over $1200 for some repairs I called Keep It New Immediately!! They saved me $400!! Ive been going back to them for 6+ years even when I lived in LA I would take my car to them when visiting the Bay Area if it needed work. Support your local small business they are the best!

Excellent customer service, I’d definitely recommend along with bringing my vehicle back!

They are very professional and kind. I love their services that take and show all pictures of parts during their work. Very trustworthy.

I cannot tell you how happy I am that we found this place! Honest as the day is long and the Service Manager, Ann really knows what she’s talking about.Everything is explained in the estimate of work and when the job is complete, there are pictures along with the comments showing you exactly what was done.I am almost reluctant to post this review because if more people find out about Keep it New it will mean a harder time getting in!You will not be sorry. Give them a try.

This was by far the best experience I have had with an automotive service. I took my newly purchased truck in for a brake inspection anticipating needing brakes. They fully inspected my brakes and reported I am not on need at this time, but they also did the most thorough inspection of my whole vehicle and documented every component. They spent a half hour going over the most detailed report I have ever seen. All this without me asking. They did not pressure or push for any service. They did all this without charging me. They have my business going forward.

Friendly. They truly care about their customers. Go the extra mile to ensure the best service for your money and stand behind every service!

A very reasonable auto shop with affordable prices. My wife has taken her vehicle there for service (2006 Toyota Corolla) and at first, I was hesitant on taking my vehicles there for service, as I’ve always taken them to the dealership. Quite frankly, I’m very impressed with the customer service and “attention to detail” that the mechanics have conducted throughout their inspection and work. I’m definitely getting all my maintenance for my vehicles done at this auto shop.

Very concise and professional evaluation of the car with a full diagnostic of everything that needs to be done. Genuinely very nice people

The service provided is very detailed and informative. However, this shop is very busy. I waited 2 hours for an oil change, even with an appointment.

I selfishly don’t want anyone to know about them because I don’t want them to get any busier than they already are. These are great people who do what ever they need to, to get you back on the road.

I have trusted Keep it New for over the last 7 years to care for my car once my normal warranty and service coverage was up. Linn and Ann and the entire crew have always been honest and understanding and will tell you straight up what’s what. I’ve trusted them solely with my vehicle over that time and will continue to do so. I very much appreciate their honesty.

Keep It New was the only auto body place open when I needed to schedule an appointment. They took the car in and kept me informed throughout the repair. Their diagnostic report is unmatched and thorough with pictures. Friendly and great value. Will definitely be back with all my other vehicles.

Everything about this place is excellent. Photographs taken to support all of their recommendations. Highly recommend

I was very happy with everybody I talked with, but surprised there was no shuttle to take me home being a senior we only have the one car, luckily my son was off that day.Our car was there 3 days and they could not find out why it would not start and or release the key. So I picked it up Thursday afternoon picked up my grandson and went home, the next day my wife went shopping and when she got to the carAnd put the her items in the car it would not start, turn the key and nothing and the key was locked.She then called me and then I called Keep it New, Kathy told me that if I wanted it towed there now maybe someone could take a quick look at it since I did not have an appointment ( made one for the 31st. Which was the earliest) since I knew that was not going to happen on Friday I told Kathy I would bring it back then. So I called my wife back and talked her thru opening the hood and shaking the wires next to the battery and the car started, but lost the radio and turn signals so when she got home I pulled out the Radio fuse and put back in and radio and turn signals work again until the next time it acts up and won’t start.I originally worked with Ann and have told her all my stories about our car, abd on Saturday I sent her several reviews my wife found on Car Garu with people having the same issues, I hope she got them.Lee I’m sorry to go on and on but you did askHa ha I hope when I bring it in again they can fix our problems.Thank youGil britto

They successfully diagnosed my problem which was the starter! Then completed an oil change & replaced air & cabin filters in a timely manner. Very friendly & honest! Would highly recommend them!

If you want 5 star service and support your local business this is the place for you and your car. They really knocked it out the park with me. These people are professional, informative, punctual, and just overall high quality. Never got the feeling of them trying to sell me on more than what my vehicle needed, very sincere thanks again for your services hope more people find you guys I will definitely recommend KEEP IT NEW!

One of the best auto service places weve been to. Terrific customer service and very thorough! We completely trust them with our vehicles; highly recommend!

Very friendly and welcoming. They did a good job

Ive been using Keep it New for close to 15 years. I wouldnt take my vehicles any place else, even after leaving Brentwood. Highly recommend!!!

Awesome, honest, knowledgeable service. Definitely my choice from here on.What a breath of fresh air. If it’s not worth fixing, they tell you.

Staff was very friendly and when they didn’t have my part, they ordered it right away and installed it the next day when I came back in.

Great team of workers here. Friendly, detailed, yet fast to get the job done. Its very nice of them to take pictures and really keep accountability with the work they do while your car is with them. Really hard to find a good accountable mechanic with vast knowledge. Keep it new knocks it outta the park

Initial impression was that they didnt want or need my business because they are the busiest shop in town as the receptionist told me when I asked why the wait for a diagnostic appt was so long.Then I was told that since my car didnt always make the noise I would have to leave it there for a few days. ? When I mentioned this was my only car I was told I could rent a car while they kept it. I dont have the funds to rent car for no reason..Refused to look at a video I had taken of the noise and the area where it was coming from. Not too helpful. Went to another place with experienced mechanics who looked at my video and was able to then look at the engine around that area, fixed the issue very quickly. Did not even charge me!! They have a customer for life.( Precision Brake and Front End)

I had no appointment but were able to accommodate me. Service was completed in less than an hour. The price was reasonable. Tire rotations were cheaper in comparison with the other shop I used to take my care for quarterly maintenance.

Best experience ever! Kathy is amazing and has gone out of her way to be helpful and kind. I feel very taken care of. They are honest and upfront about the costs and extremely detailed about what needs to be done or is being done to your car. I live in Martinez but drive out to Brentwood because I know I can trust them to take care of my car and me.

Honest, friendly, thorough service. Ann Pratt is caring wonderful professional.

Kathy provided excellent customer service and communicated with me throughout the process. She helped me understand what was needed to repair my vehicle and put my mind at ease.

Great job for a fair price! I’ll be back!

The 5 Star rating this place has is FOR REAL!So, with 3 kids, two dogs, and a job that keeps me busy; time is a luxury I dont often have. With that said, I usually pay a little extra at the drive-thru Valvoline Oil Changes so I can get in and out quickly. Well, I finally had a little extra time so I decided to Yelp some local Oil Change places, and this establishment came up with several glowing reviews, so I figured I would give it a try.I am SOOOOOO happy that I found this place! First off, the price was pretty good for what I got. Im not exaggerating when I say that I probably saved about 40% from the competition. But, thats not all...for just an oil change, they did a pretty thorough inspection of my vehicle and even documented it with pictures on a report that I got a copy of after the oil change.Last but not least, was the level of customer service that they provide; most notably Kathy, one of their customer service reps. Its pretty rare you come across someone like this with her elite level of customer service, I promise you that Im not making this up, she was a true professional.These guys did a pretty awesome job and Ill be taking ALL my vehicles there from now on. Im so glad I found this place!

I found them to be professional, reasonably priced and quick to get me in. They were great.

This business is very friendly and professional and they take the time to make sure you are getting the Best Bang for your Buck, and I would recommend this business for everyone 😉.

Great experience with a professional maintenance repair. They always give me honest estimates and are very friendly and upfront. Will definitely recommend.

This company is hands down the place to go for auto needs. Excellent customer service and knowledgeable. They are up front and transparent. 5 STARS!!!!!

Keep it New Auto Service was very prompt and professional AND the upmost important to me, they were very Kind and honest. The initial oil change is accompanied with a full head to physical of your vehicle. This can seem a bit overwhelming, however when you take a look at the detail of every single item reviewed you will begin to appreciate their systems of reviewCustomer service was excellent !Especially during this time of restrictions its challenging to be up close and personal, yet i feel as though this company or ( Kathy) provides Individualized customer service.My acura was serviced efficiently, and without delay. I was in and out within an hour and came back witha scheduled appt to have additional simple yet dyer work done, and that too was done with a decent time frame.I will be coming back for the other work sugeested as time allows.

They offer competitive rates that are far less than what dealers charge. Plus quick turnaround time!

Had never been here until last week, the customer service was immaculate! I was fully made aware of what was wrong with my car, I was walked through everything and not once felt like I was being lied to or pressured. Already made my appt to come back for a recommended service.

I was needing to schedule some routine maintenance for our vehicle. We have never had any done before and I found Keep it New from their great reviews on Google and Yelp. I contacted them and they printed out all of the recommended maintenance for our vehicle and explained everything thoroughly and answered all of my questions. They were also nice enough to rank what needs to be done from most important to least to give me a road map to eventually get everything done. When speaking to the folks on the phone I felt that everyone there had my best interest in mind and wasnt pushing me to get the highest price item done first. I appreciated the honesty and I really feel like everyone there is honest and trustworthy. I will highly recommend Keep it New to friends, co-workers and family when they need service done on their vehicles.

Extremely friendly and always reliable.

My son has been saving money for years to buy a car and found one that he was very interested in. We brought it in to Keep It New Auto Service for a pre-purchase inspection. Wow! Was that ever a great decision. The staff were so supportive and provided in-depth analysis of the strengths and weaknesses of the car that we were considering. Their warmth and expertise were fabulous. Thanks for your help!

I came for a simple oil change but received so much more!! As part of their “getting to know you” deal, they rotate tires and performed a complimentary diagnosis on the health of my car which also included pictures of the issues they found. I feel like the personnel at the front desk are just as knowledgeable as the team in the garage. Kathy at the front desk was amazing and I appreciated how she walked me through my car’s diagnosis. Their high quality work and superior customer service is what will keep me coming back!

This was my very first visit. I cant thank them enough this is a top notch business. I will be a return customer.

These guys were GREAT!!, they are honest great work & fast wont go anywhere else !, thanks guys

They are really friendly I’m a Ex Volvo apprentice and then a service guy so have a good idea what’s wrong and what not, no BS they only fix what’s wrong not what they can make easy money on, it’s so refreshing keep up the grate work.

The staff here are so kind, professional, efficient and hard working! I’m happy to take all of my vehicles here for service as well as recommend them to everyone I know. Their customer service is amazing and they make you feel taken care of completely.

I appreciate the text and email reminders of the appointment along with the pictures of the work to be done.

The are friendly and very expletive about problems. I trust them completely to take care of my car. Thank you, Keep it New.

Very friendly and outstanding customer service. Total transparency and very clear and fair pricing. I will definitely be a repeat customer and recommend to everyone I know!

Outstanding shop, extremely nice honest and knowledgeable. Had two vehicles serviced here and will be bringing my 3rd very soon! Kathy and the team thank you!

The best shop in Contra Costa.

Very prompt and personal service, even communicate via text if necessary! This place is a gem 💎.

Love this place very helpful and reasonable

I just moved to this area last year and its a hassle for me to drive over 45 mins to my old mechanic. Found this little gem on Yelp and everyone that works there is amazing. I called in to make an appointment for an oil change and also wanted to know what I can do about my check engine light. Kathy was very friendly and very helpful. She explained in detail about how much it wouldve cost just to get it diagnosed and what my options were. I felt very comfortable talking with her and didnt feel like they were trying to scam me or anything. After getting my oil changed and tires rotated, Kathy explained everything else that was wrong with my car and what I should do. I LOVED how they did a thorough examination on my car. My side mirror is kinda knocked off and I asked where I can get that fixed, and Anne the other receptionist came out to check on my car and gave me a few options on what to do with that and I was in such awe! These ladies were amazing and I felt very taken care of! Thank you Keep it New Auto service, I will definitely be coming back!

This place is great! Very knowledgeable, professional and helpful. They give complete and thorough explanations on everything. We won’t go anywhere else.

Put Keep It New Auto Service on your Great list. Finding an automotive service partner can be a stressful experience. Not only is the average consumer unable to repair their own vehicle, but often lacks the context to even evaluate a potential service facility. I chose Keep It New Auto Service based on outstanding customer reviews and am pleased to report I was not disappointed. The team was thorough, provided excellent communication along the way, and quality service. It is very clear the Keep It New Auto Service operating philosophy is guided by doing what is right for both customer and vehicle.

Sent me picture of all that was done and explained what might be coming up to take care of. Very knowledgeable and friendly!!!

Keep it New Auto Service has brought back my trust in auto services. As soon as you walk through the door you are greeted with great care. After my vehicles were serviced they send you an email & text of a total inspection of your car (with photos!) it will tell you what condition your car is in whether is good, moderate, or “bad” (needs repair). From exterior; like tires and brakes to under the hood inspection.The best part, they aren’t pushy to get additional services done! I really appreciate their thoroughness. You don’t see a lot of that these days.Big thumbs up to their advisor, Kathy who is a joy to talk to. She is very knowledgeable and helpful.

This was my first time at Keep It New Auto Service and they have to be the BEST auto shop I have ever been too. From the minute I stepped through the door, Kathy and Ann were extremely welcoming! After having an oil change, Kathy gave me a full report on a general inspection they had done on my car. I usually get really anxious when it comes to car issues but I felt very comfortable because of the fact that Kathy was very comforting and extremely thorough at explaining exactly what they had found and how they would fix it. She is one friendliest people I have ever met, she’s fantastic. Great job Keep It New, I will definitely be coming back!

Great communication, ontime, keeps great history on all repairs, very friendly and trustworthy, highly recommend.

I have a 1994 Lexus SC 400 with 60,000 miles. My car heater wasnt blowing out hot air. I was told i needed a heat control valve. I was told the part with sensor cost $400+ dolllars $900 with labor. The same part with sensor at the Lexus dealership cost $245.00 after a 15% discount. Another mechanic will install it for $150. I tried to support my local business during the pandemic but they wont act right.lol

I can’t not say enough about Keep It New. They were a referral to me, and I will refer them to everyone I know. They exceed expectations and go above and beyond to do the right thing for their customers. I will never take our cars anywhere else. They have proven to be honest, trustworthy, hardworking, and truly in the business to help people.

First time using Keep It New. Great experience in booking and over the phone. Prompt and serviced on time. Great communications about items wrong with my car. Price quotes for repairs look on average, but with the customer service youre getting good value for money. Provided me information to also assist me in fixing some of the repairs myself. Already using them to service my other car, and will be getting them to fix some items Im not capable of doing.

Keep it new auto staff is honest, quick and friendly! They always do a great job and keep in contact, really appreciate a business that does it right every time!

This place was great! They had great communication and fixed my car FAST.

Knowledgeable and friendly staff

Ann is a great front person. Only situation was the waiting even with appointmen

Incredible customer service for my first visit! Linn was the most professional and up front, with a great attitude I’ve met so far in an automotive shop! Definitely will go back!

I would never bring my vehicles anywhere but Keep it New. They are honest, and don’t try to over sell you on services or parts you don’t need. Always pleased with the service and price. Linn is a very sharp guy, and mechanic. You can’t go wrong at Keep it New

I have been getting my car serviced it at Keep It New Auto Service since 2016 and I couldn’t be happier with their service. First off I absolutely adore their office staff, talk about great customer service! The mechanics have done a great job with the repairs, I have never had any issues. I would highly recommend them for your auto service needs!