The owners and staff was courteous. A great time held by all.

Vickie has been professional and courteous in each instance that my wifes xjl has been serviced. Vickie we continue to appreciate your attention to detail and follow up.

Took my XJL in for its yearly maintenance service inspection. Service guys were very friendly and attentive to my concerns. So far, its been a better experience than Carlsbad CA, by far.

My service advisor was Jay Jackson and he was absolutely amazing! He was very professional, prompt, communicated well, and was super helpful during my visit to Jaguar Nashville. I would certainly recommend him if you are looking for the best service at this location.

Very pleasant experience dealing with Sales Associate Mr. Shane Lawson and Encore Delivery Specialist Ms. Carlie Chambley. No stress sales or gimmick push. Level of professionalism - Before, During and After our recent purchase was unsurpassed excellence. Cheers and Thank You Team Jaguar Brentwood....

Art and Carli made my experience with Jaguar AMAZING!!! I was having a really bad day - coupled by a mishap in the Jaguar parking lot and Art and jaguar ownership made sure the issue was taken rectified. Carli was amazing and thorough with the Jaguar Encore experience. She was very clear and precise - she made the experience come to life for me. Art and Carli helped my terrible day - become much better! Thank you Jaguar!!

Tyrone was very professional and polite. My time was valued as well.

Thank you to Jay for always giving such great customer service. I have never had anything but excellent service when dealing with Jay. If you need a service advisor, I highly recommend Jay.

We had some warranty-covered issues with a Jaguar F-Pace that we didnt buy from Jaguar of Nashville, but we were still treated as if we were valued customers. Jay Jackson and the entire service department team are top-notch. We were kept informed on the status of our repairs, we were given a very nice loaner vehicle and the team couldnt have been more helpful and respectful.

Had my 2020 F-Pace serviced today. Jay was my Service Rep. and he did an awesome job from start to finish. I would recomend Jaguar Nashille and their entire service team anyday. Thanks Jay!!!!!! Toni

Great experience as always. Ask for Ben!

Low/no pressure sales team makes it easy to shop here for your next new car. Craig Busion was my sales person and he found me exactly what I was looking for. He was laid back and you never felt as though he was a sales person. It was more like a friend helping you find The car youve always dreamed of. The finance guy got the hard, boring stuff done quickly. Was wrote up exactly as we agreed. Financing went smoothly and they work to truly get u the best interest rate possible. I am literally paying 0.001% they are making $16 off me through the life of the contract.My experience there has been nothing but great, Not to mention I Love my new car!

Best experience I have ever had purchasing a vehicle. Nick is the best. He listen!!! He picked us up from the airport on time awesome service. He’s a Goat (Greatest of All Time) at Jaguar Nashville.Art Anderson is one of the kindness, patience and friendly person I have ever spoken with. The job he does only he can do it. He is an Angel.Thanks. I will never forget this dealership because of these two people.

Jay Jackson (in the service department) is absolutely amazing. Not only did he calm me down when the check engine light came on, he explained what the code meant, my past service records and went over my warranty with me. He made something frustrating and scary into an enjoyable experience and I can’t brag enough on this man. He’s now the only person I’ll ask to help me service my F-Pace.

Jay in the service dept is the BEST!

Ben Smith was great in getting a pic of a part sent to my email for me to view. Upon him transferring me to the service dept to discuss labor, the lady that answered the phone seemed to be bit rude. She was trying to find out what I needed which was great but seemed impatient for whatever reason. She put me on hold which was fine prob to find out more information. She returned and asked who helped me and I told her Ben Smith. As I continued explaining that Ben was who transferred the call to her in effort of getting me over to service. At this point she seemed airy so I explained to her that I was just seconds ago transferred to her as well as just received a pic in my email of the part for viewing to make sure it was what I needed. In midst of me explaining, she clicked over a second time. But it seemed as if she hung up because I didn’t hear music as I had the first time she clicked over. I was attempting to explain what I needed to her and describe the part I needed but above is how it went. So I just hung up the phone myself not knowing if she clicked over for a second time or just hung up the phone.Anyhow this isn’t the first time I personally have experienced some type of..... over the last 5, 6 years or so. I’m aware management and some staff changes were made in recent years because I have had my jag serviced there several times. Up to this point I just have not said anything to any of your personnel nor typed a review.It was a convenience for me whenever I were here in Music City to have my car serviced and taken care of locally but I am leaning toward waiting until back in Carolina or in my road travels sending for my vehicle to be serviced in GA

After having may car in the shop for 3 months of the 11 Ive now owned it. Very disappointing. Trips into service center take far longer than quoted. Sits for days without anything being done despite setting up an appointment a month prior. Why have an appointment at all? Even takes an hour to drop it off and pick it up each time. They told me they test drove my car during the last trip in and that there wasnt a problem, but I know this didnt happen since the car logs every trip. Did they just forget? Also told I had no issue with noise engine was making even though there is a service bulletin out on the matter. They either dont know, which is bad enough, or dont care.

I come here as a team member of the Andrews transportation group (Jaguar Land Rover and Andrews Cadillac). There is so much I want to say, but Ill try to keep it short.Recently, my little boy was diagnosed with stage 4 cancer and has, in turn, caused me to be out of work. This is every parents worst fear - finding out your own child has cancer and simultaneously facing the fact that you will be without income for a long time... Well, this has NOT been the case for my family. You see, the Andrews family has stepped up and had my back, making sure I do not fall. They have been by my side as my family begins this journey and I could not be more grateful! I am here to say that I am proud to work for this company and anyone would be so fortunate to cross paths with the Andrews family. Yes, I am an employee and I might be biased, but from the bottom of my heart, these people are wonderful, compassionate, loving, and generous beings.If you are thinking about buying a new car, whether it be a Cadillac, Land Rover, or Jaguar, please do yourself a favor and do business with the Andrews!It is an honor working for and with them, and I genuinely enjoy my role in serving this community.Thank you to our customers, and thank you to my work family. I look forward to getting back to work!

I recently purchased a Jaguar from here and had a great experience. I had been car shopping for the past couple of months and had visited 6 other dealerships prior to this one. Jaguar Nashville was a far better experience and I felt like I was being taken care of. Go see Shane, he was super knowledgeable and honest. Good people. I will continue to buy vehicles from this dealership.

No one wants to have to have their car worked on when you see an extra light on your dash but I will say that the service dept always takes great care of me and gives me a loaner or a ride no questions asked. It makes the issue much less stressful and I know I can depend on them to get the issue fixed. Great services

The service experience was excellent. On-time and excellent customer service by Eric. One of the technicians even found an earring that I had lost and retuned it! You should know that after 20+ of owning Mercedes. We switched to Jaguar because of Mercedess consistently poor service.

To whom it may concern:A recent appointment at Jaguar of Nashville, yielding once again, excellent results, simply a 10.My Service Advisor, Ms. Vicki Rollish, always detailed, diligent, listening to Customers requests and is always forthcoming on pricing and completion with follow up on Customer satisfaction.Always have been, and continue to be a loyal Customer at Jaguar of Nashville.

Customer service is excellent! A wonderful experience purchasing our new car. Brew is a great person to work with. Super experience all around!

Eric and Jay kept me informed and updated on my vehicles progress from beginning to end. They had a loaner waiting for me when I arrived. They even went the extra mile to explain my extended warranty and gave me the paperwork to take with meGreat job guys!!!

I had a truly great experience with this team, and in particular Josh Muraria. I did not know exactly what I was looking for in a new vehicle, but Josh was extraordinarily patient as we looked at numerous cars, eventually finding me a great one! This whole team is incredibly professional and I would encourage anyone to go check them out!

This dealership has NEVER failed me whenever I bring my Jaguar in for service and theyre very upfront and legit of the prices they charge.The price ALWAYS makes sense for whatever work you need done and they guaranteed to fix your jaguar for whatever mechanical damage it have and I cant say that about other dealerships in the whole state of North Carolina where I live at now because you lucky to get a half job out of them and I hope the Jaguar CEO investigate and fire all the service department workers in North Carolina cause i cant get any service repairs from them at all and Im sort of reaching out for help to see if the manager at this dealership can assist with this horrible inconvenience that ive experienced in NC when it comes to Jaguar repairs.I know its a different state but the standards of this company shouldnt be dragged down by people that make the company look bad or just there to collect a pay check.1 time I had my whole drivetrain and transmission ripped out of my XKR by a tow truck cause it wont start for me to put it in neutral and this Jaguar dealership in Nashville rebuild my Jag back with all new parts and charged me $10k which is understandable for all the parts and labor and I dont think i wouldve had the same luck if it happened in North Carolina.Before my jag needs any service repairs done again,I would rather go rent a U-haul and take my Jag on a 9hr drive all the way to Nashville just to let these guys fix my XKR back to the way it was because they do a very OUTSTANDING job when it comes to car repairs.They might take a while to fix it depending on the sort of damage your car been in,but im ok with that as long as I know i will get my Jag back working better than it ever was as if it was brand new again.I would love to give more stars but the max you can put are 5 cause I SERIOUSLY have had BAD EXPERIENCES where other places dont even half fix my XKR back when I take my car in for repairs

My first visit to this dealership was amazing. Jay gave me outstanding customer service.

Erik in the service dept is very friendly and accommodating, the service was great and quick.

Made appointment via online. Was promptly confirmed and was sent timely reminders. Arrived and service writer was there with a smile and a readiness to assist immediately. Quickly signed in and was offered a loaner or shuttle to breakfast or shopping. Actually stayed to wait in lounge area. In respect of our time our vehicle was taken back immediately to be checked and serviced. Our expectations were met 100% and within a very efficient amount of time the service was completed. We were back on our way of enjoying the day and our F-Type. Very very pleased! Excellent job Jaguar Nashville....

The service department is professional and courteous.However I couldnt get a definitive answer onWhether or not my car can run on E85.Gas cap and filler door indicate that it can.Owners manual indicates that it doesnt.Could you please clarify.Thanks

Nashville Jaguar is an amazing dealership! I had trouble with my F Pace running hot, while in Murfreesboro visiting from Georgia for the day. I called the Jaguar 24 hour roadside service number. They had my car towed to Nashville Jaguar. From that point, it was in the good hands of Jay Jackson. He kept me informed of the progress on repairing my vehicle. He coordinated with Jaguar Roadside Service and had my F Pace returned safely to Georgia! I can’t thank the dealership and Jay enough. Everyone, from the receptionist to any other people I talked with, were pleasant and helpful. Customer Service like that is hard to find today. They definitely understand the importance of keeping customers informed and happy! Many thanks to Jay Jackson for outstanding service management!

Great dealership

These people are solid reputable people committed to providing customers an outstanding buying experience. I experienced some factory issues and they made it 100% right. They go out of their way to satisfy customers. I highly recommend doing business with this dealer. I will go back here and buy again!

So frustrating, they never answer their phone. Always voicemail.

Overall, service experience has been truly top notch. Most recent service visit, my vehicle was serviced same day, and dealership provided me with a quick, pleasant, and timely ride to and from work.

The service department listened to our requests and were very efficient in making the needed adjustments. The team is also very friendly and treat everyone with respect.

Nick was absolutely the best to work with. I enjoyed my transaction very much and he did everything he promised. Process was easy, no games. The dealership is beautiful and the follow up has been wonderful. I will refer everyone to them.

Every time I go they take good care of me!

The Sales and Service team at Jaguar Nashville is superb. Art, Ben, and Vicki worked together to make sure that I was taken care of and had a great experience. Special thanks to Art and Ben for making a loaner vehicle possible since I drive a good distance outside of Nashville to work! It is this level of service that will ensure that I return and remain a loyal customer.

I was treated professional and my car was fixed exactly when they said it would be. No price changes and they shared future improvement for brakes.Thanks JLR of Brentwood!

The team made the buying process so easy it’s amazingThank you jaguar Nashville

Drove from knoxville to jaguar in Nashville to purchase a new car. Superior service and very fast signing. We were out the door in no time at all.Thank you Jaguar Nashville!

They seemed to do a good job on the service and were helpful in getting me transportation while the service was being completed. They could have done a better job explaining what was included in the standard maintenance.

Im actually located in Texas but I bought from here because they were willing to deal, unlike my local Texas dealerships! They were very straightforward, and when I flew in to sign paperwork it was 100% accurate to what we had discussed over the phone. Even picked me up from the airport and dropped me back off. Excellent service, very friendly staff. Thanks David and Nick!Also thanks to Jaguar in general; I love my 2018 F-Type convertible with its Supercharged V6. Its a head-turner and I get many compliments.

I really appreciate the service provided by Jaguar of Nashville on my last visit in January 2019.The service was provided as promised.Jay Jackson was my service advisor. He was very efficient and I appreciate the courtesy extended by Jay.

Sales rep Nick and all whom assisted on the purchase of my Jaguar XJ was and has been very professional in providing great customer service...I love my Jag...

Jaguar Nashville is a great company to do business with! I have brought my car to them several times for repair work and not only is their quality of workmanship great, their level of customer service goes well beyond expectation. I cant say enough about the Jaguar Nashville Service department...what a great group!

Even though a new windshield was shipped from across the pond, and replacement took a bit longer than expected, the service department and especially Vicky Rollish were extremely helpful and professional, keeping me informed and making sure I was happy with the loaner vehicle provided. All I want for Christmas ... is my Discovery back. And I have it! Thank you NashvilleJLR.

Fast and professional

We went just to get some extra keys cut. I was very pleased with the atmosphere, the waiting area, and the service. We were treated very well by the staff. Multiple people asked if we needed assistance while we were admiring the new models during our wait. Then when our car rolled out of the shop it was sparkling clean (which was unexpected)!

My experience at Land Rover Nashville has been second to none. The people could not be nicer, particularly Troy in the sales devision who seems to be able to do everything and anything. The service is incredible and I have never been treated better or comparable at any other dealership. They are amazing and clearly put in great efforts and care into their customer service. I strongly recommend this dealership, they are incredible!

Three years ago, we had an engine blow up on a Jaguar XF just out of warranty. Nevertheless at Jaguar Nashville they fought for us and got us a new engine under warranty. We traded for a new Jag plus were so impressed by the loaner Range Rover, we bought one of those as well. Service has been great so we just did it in reverse. Leased a Range Rover and my wife just bought a new Jaguar. Cudos to Craig Bushon who was so knowledgeable about all the vehicles and so patient through multiple test drives

Great service and place to purchase an automobile. Everyone was very professional. Ben Stibolt was excellent and found the car we were looking for.

My first service with my new F-type was outstanding. It was simply to fix a flat tire and everything went smoothly. The service advisor was courteous and the service itself was prompt. Very pleased.

Very pleased with the service department. The staff are always very pleasant and provide super customer service.

Mike Schwartz and his crew, partially consisting of Jay Johnson and Kevin Guthrie, expertly take care of their customers needs and concerns. Each of them being open to customer feedback is a BIG plus and each of them are consummate professionals.As for the dealership itself, a tasteful decor, comfortable waiting area, and an upscale coffee and treat section await the dealerships high-end clientele.As far as dealerships are concerned, each of my three trips to Nashville to have my beautiful Jaguar XK worked on has met, or exceeded, my high expectations (hey, it is a luxury car and it is not unreasonable to expect commensurate service) and in my 35+ years driving cars and periodically dealing with a variety of dealerships including Audi, Mercedes, Acura, and Nissan, Nashville Land Rover and Jaguar rank among the best in my book.Give them a chance to service your vehicle and theyll treat you right.

Had my vehicle going on 4 weeks and it is still not completed. Mind you, it isnt even a mechanical problem. Also the loaner they provided is not comparable to my vehicle and is extremely too small for my needs.

Jay Jackson ALWAYS Treats us Extra Special!!! He has been very professional, personable and so helpful since our first day with Jaguar. He is an Asset to the dealership!!!

Excellent from beginning to driving the XJ home. Everyone we came in contact with was very welcoming and knowledgeable. If this experience continues over the next few years, we will always have a Jaguar or Range Rover.Thanks,Taylor Little

Salesman was not very helpful. Didnt really act like he cared if he sold a vehicle or not. Let me look inside a few, didnt offer to let me test drive. Was unknowledgeable about the vehicle I was interested in. For this reason, I went to Jaguar of Chattanooga and bought the car of my dreams!

Most dealerships are working to make a long deal longer to wear you out and separate you from your money. But this dealership was the best experience ever. I had a well negotiated deal that was completed over the phone. I walked in and walked out with my vehicle in 45 mins. Super professional and the purchase I made. I would highly recommend buying from them.

After having my 8 month old F-Pace in the Jaguar Nashville service department, for 2 weeks, part of the problem still was not fixed. A week later, I returned it to them. They are nice when I am there, but they do not communicate to tell me the status of my car.

To start the ditzy lady that does the commercial is a complete turn off and we drove to another state to make a purchase .. jaguar is pronounced JAG..WAAARRR .. not jauguar .. we are not in London and neither is she .. looks so dumb

My husband and I had the opportunity to buy a car from Nashville Jaguar and Land Rover. Mr. Jeff Goff was the sales person helping ys and we were very impressed with his knowledge and enthusiasm. He was available via his cell phone and e mail at all times for any questions during and after this process. The price was as advertised, without any hidden fees and everything worked like a clock work, despite of the nature of this being an out of state purchase. Melissa was very helpful providing all the information, as their specialist Mr. Anderson has to cancel our meetings twice due to his illness. No worries, Melissa was able to answer all our questions, and her knowledge and availability was also exceptional. We already have recommended Mr. Goff and this dealership to many of my friends as he leads a team of truly honest and dedicated Jaguar sales force that is examplary to all others. I recommend him and his team members including their accountant Mrs. Stein, to all of the consumers who are looking for a great car but more importantly transparent and highest quality dealership to purchase it from.

Quick and easy drop off and pick up. The dealership phone system was down for the day and they thought I needed a ride back to the dealership to pick up my car. They could not reach me, so they sent over a driver just to check if I needed a ride. Great job making sure I was taken care of.

Great service crew.

Had another great service experience at LRN/Jaguar. Their new office is great, and they had my oil change completed (and a spotless car ready) in record time. Great team to work with, and the new online service scheduling is great!

Great commercials but I dont think your girl is pronouncing Jaquar correctly. lol

The entire service team is the best!! No matter who is assigned to you everyone helps when asked or needed, even the cashier! Great Team!!!

Erick, really took care of us in th service department. Did a great JOB OUTSTANDING! GREAT JOB THANK YOU👍👍👍

Jay from The service department, went above to make sure the repairs on my Jaguar were done correctly and that I was well-taken care of. Thank you Jaguar for meeting my expectations.

Great employees. Great prodiuct.

Ben Stibolt was my salesman and he did a great job of explaining everything about the car to me or would follow up with the proper person to get the answers I had about the vehicle. He was very professional and nice to deal with.

Great buying experience with Craig Bushon! From the first phone call to the dealership to inquire about the car I saw online to the follow up calls after the sale Craig and the entire staff has been wonderful! Highly recommend this dealership!

The experience was great. After my service, I received 2 follow up phone calls, and a follow up email with a listing of important people to call in the off chance I was not completely happy.That is what you call service. There is no question, Jaguar Nashville is a cut above.

Very knowledgeable and professional. A great buying experience.

Great service and fair prices.

Solid service. Super clean dealership.

I brought in my 2005 Range Rover for its 93k mile check up. Kevin Guthery is the most delightful service manager I have ever known. He has given me and my beloved truck excellent service and has bent over backward personally to see that my Range Rover continues to operate to spec. in fact, everyone at the dealership is warm and curtiouswhen I come in for service. I will buy my next vehicle from Range Rover Nashville specifically because of the great service I receive. Thanks to all!

Service was very good. The problem was corrected and my car was clean when returned. My car was towed to the dealer so the repair had to be worked in between already scheduled appointments. It took six days to get to my car. If they werent good at what they do there wouldnt have been a wait.

They did a beautiful job repairing my little mishap. Prompt and professional service.

Bert was really nice to work with. The whole process was made easy thanks to him. Thank you!

Jaguar Nashville has the most amazing service. Even with numerous impressive competing dealerships within easy reach of my home and place of business, Jaguar Nashville has most definitely won my business.

Wonderful experience from the first entry, to picking up the car, to the one on one training session! Highly recommend JLR Nashville.

Bad Service department! Can not diagnose simple issues! Always charging big$ for bad job!

Not professional, Will not acknowledge you upon arrivals, will up charge your services, can be rude and very uncaring. I have had a 2003 & 2013 jaguar I loved the the service on 8th and Franklin Rd but so glad I dont have that problem or the headache anymore because I now have a 2016 BMW COUPE XI with all the incentives and free maintenance and they send me Godiva Chocolates just to say Thank You For Your Business!! My Pleasure!!! BMW OF BOWLING GREEN!!!

Matt the service advisor has been very instrumental in making sure that all my questions were answered as it related to my Jag XF. I have been servicing my car through the dealership for several years and I have nothing but great things to say. When I found out that Earl (Jag service technician) was working on my car, I was even my delighted. Earl, Matt and Lee are the best. JLR of Nashville will continue to have my business !!

Wonderful place to do business!

I have been communicating back and forth with Jeff concerning leasing a vehicle, I informed him I would like to come down on Saturday March 23rd Saturday he said he will be off that week spring break, I said ok, I will come down the following weekend, I text Jeff Saturday and told him will we be there before 4pm but didnt know what time cause we was looking at other dealerships, we get there at 1521pm, I texted jeff to tell him we are in the parking lot, he texted back and stated asked for Shane, we go in the lobby and is approach by a lady, I stated we are here to speak with Shane, she stated Shane is not here, I said is Jeff Goff here, she stated no he left early today, I told her i told him we was coming to test drive a jaguar, so someone else showed us around. This is not how you do business, he has my number he could have texted or call to say Im leaving for the day but someone else will assist you. I will never, ever go to this dealership again.Mr. Nelson it wasnt because Jeff and I couldnt get together, HE LEFT THE BUILDING KNOWING I WAS ON MY WAY THERE, SO SOMEONE ELSE HELPED US.. YOU ANSWERED THIS REVIEW BEFORE EVEN TALKING TO JEFF, CAUSE THE STORE WAS CLOSE, AND I KNOW YOU DIDNT CALL OR TEXT HIM AND ASKED HIM WHAT HAPPEN, SO DONT BLOW SMOKE UP MY BUTTOCK.. TELL THE TRUTH

I was told that they were behind in service so I made an appointment for 2 weeks out. I was then told after dropping off my XJ Vanden Plas that I still had a weeks wait for service so my car, which I keep garaged, sat outside for this week when I live 2 miles away and could have brought the car in with 20 minutes notice. Making an appointment does not save your place in line I was told. They serviced the brakes for $1600 but did not fix the passenger door latch which I was told had been repaired so we were told to bring the car back when a new latch would arrive. 2 days later we were told the part was in and to bring the car back. My wife waited for an hour and she was told the part was not in. We were told it would be in the next day. It did not arrive. Two days later we were called and the part was in and we returned a third time and the car was repaired. I own 3 Mercedes, a Porsche and a Supercharged Chevy Suburban and I have never received such poor service. My wife loves this car but I would not consider purchasing another Jaguar as I would be then bound to warranty service by this dealership. I will take my car to an independent repair shop in the future. P.S. The staff at the dealership were all extremely pleasant and apologetic and could not have been nicer.

Jay Jackson, service adviser was a great help to me in making the best decision for my Jaguar service.

They know their cars and strive to take care of you. If you want your vehicle serviced correctly the first time, then go to Jaguar Nashville.

While the repairs and service are always done correctly, there are inevitably delays, sometimes for several days without explanation. Communications are poor, phone calls arent returned and the customer is left hanging.

My car should be maintained. I went for the first time. A lady told me that I need an appointment, one month later. But after I made an appointment online for three days, I went there three days later. This lady said that the online appointment was wrong. I can only make an appointment after one month. After one month, I went. This lady did not receive me, let me wait for another man. This man told me that I didnt have an appointment. This lady is a liar. My English is not good. She is discriminating against me. This ladys name is vicki rollish

Made a deal with Jeff and Evan of Audi to purchase a CPO TTS and trade in my BMW. Deal was made over emails over a period of 2-3 weeks. I drove over 9 hours to the dealership to make the deal official. Robert Hartman, the GM, took care of us in a timely fashion.

My husband and I went to look for me a range rover several salesmen walked directly pass us and proceeded to go to other patrons in lot so we left and we drove to the Mercedes dealership and purchased me a vehicle there..

Great sales people, no pressure easy to buy cars here!

As always service is great.

I tried to do business with this dealership and had a binding sale agreement on a high-end pre-owned car. After I made the deal, they sold it to someone else and told me some story that it was already sold. They did not care there was an agreement in place and pretty much told me what are you going to do about it very very rude and surprised they remain in business.. Shop elsewhere if you can

THe process for scheduling my car into your shop needs serious looking at. My car was in your shop for two and one half weeks, the first week and a half just sitting there. When I called for an appointment I was told it would be a weel and a half before it could be looked at. I suggested that I keep the car and bring it in in a week and that was agreed to, but when I took it in I was told that it would be a week and a half before it would be looked at. When I mentioned that I had made an appointment a week in advance so that I could drive the car for a week of the wait time, I was told that yes my car would be seen in a few days. Well it was a week and a half before it was seen. That is absurd. In defense of your staff, they were equally appalled at the process and subsequently offered me a substantial discount, which I greatly appreciate. If your shop is so backed up that it will be a week and a half before the car can be looked at, I fail to see why someone cant make an appointment for a week and a half in the future.