Great customer service today. Barbara called for Max to push and load my truck with 7 5- gallon water bottles. Didn’t even ask for help she just called for Max. I was so appreciated for not having to lift those gallon water bottles myself. Thank you Barbara and Max!!

Wonderful store, friendly knowledgeable staff, and loads of stuff to buy and be inspired by. A do it yourselfer den of inequity. I needed some PVC pipe to create a tree stake and they had everything I needed and set me up beautifully.

Staff has very Poor knowledge of store items . Customer service is very unhelpful due to a lack of training. I would love to have better things to say about this store but its been hard to find the positives when it comes to actually service in this one location. The entire store needs better training. 😖😖😖

I don’t usually write reviews unless I really believe someone deserves it. I came in to pick a snake plant and needed advice on why my current plants were dying. Phil helped me pick the perfect snake plant and spent time educating me on what products to buy and how often I should water to keep my baby plants alive :)

My second home! I love The Home Depot. I am able to find almost anything there that I need and thats quite a bit. Everyone is so nice and, as helpful as they know how to be. They also do remodeling of just about any kind. I know that at first hand. I love you Home Depot.

I had an issue with a special order on closet doors. Matt in the special order desk was outstanding. Truly an excellent employee he took ownership of the problem and solved my problem and made sure that he was the one handling so that he would be accountable for the outcome of the order. Outstanding service from the guy and he should be promoted

Phil V. was amazing!! I had no idea what I was looking for and he took the time to best fit me and my flower needs! will for sure be back to work with him!!

This was a great home depot location with great customer assistance. i had a few questions about where some different items were that i hadnt purchased before and they pointed me in the right direction. i did purchase a couple items and plan to return to purchase some more or i might go to another location but this was a great visit

One of the worst experiences received in the paint dept on Sunday sept 5th. Waited to be served in the paint dept for 20 minutes. Joe TJ and another Mexican attendant did not bother to ask how they could help. 2 other customers came after me and they were assisted right away. I had to approach TJ and asked if I would be standing here like an idiot without any help. He looked least bothered. With much frustration I walked to the customer service dept to show my dissatisfaction. Ur staff Katie was very apologetic and helped me find what I was looking for. She even got a ladder and brought down the merchandise unlike the other 3 guys who cared least and continued with their sarcastic laughing and jokes. It is a shame to have such people working in a well known chain store.

Items in general are well organized and customer service is great.

Best place I have ever been in my life.. Seriously its like been in what you imagine heaven would be like.

Devon was such a big help. Im highly impressed by this young gentleman. I wish all places I go to had good customer service as Devon and this Home Depot provided me.

I love Home Deopt because they have every home need! They do require you to wear a face mask in stores. They have really nice and high quality products and appliances. I am very impressed with their customer service 👏. They also have plants, seeds, pots. Definitely recommend 👌

Key associate was quick and effective. As for other employees walking around in their little cliques as if they were possibly eyeballing everybody sizing them up in Paris like a two-on-one every single time Its kind of weird but I felt like defending my pro wrestling tag team championship of my girlfriend so challenge was welcomed.

2/19/21 = 3 star = No one help me, they even not ask if i need help .

Had another great customer service experience at Home Depot Brea. This one was in regards to a bug zapper, and thanks to manager Eric, all worked out well.

Rented a truck here. It was easy peasy, lemon squeezy.

Spent too much time in line to spend too much money on power tools and power tool accessories

I like this place .they should hire me. Always find what I need.

If I knew cashiers didnt work at night I wouldnt wasted my time #Union #pride

Well stocked. Employees are helpful. At present, during the COVID afternoons, finding fewer employees on the floor. Many types of people shopping but not crowded at 3 pm on a month of March Friday afternoon.

I love the home depot!!! Im a huge DIY person and home depot always has what I need at good prices.

I agree with some that the aisles are sometimes cluttered and disorganized. What I hate about these box stores is the very little help, trying to find someone who really is knowledgeable in the various depts. I think they just cross train. Garden area is just okay.

Dog friendly store. We take our maltese walking in here when we shop. All staff are super helpful and friendly.

Clean. Garden sections nice

Offering free easy payment plan for major a for 1 year.

Asked someone at the customer service for a specific item and this person couldnt tell me where it was. These people dont know where the items are I was sent to the wrong isle.

Brea store is well stocked with plenty of room to shop. Ample sales throught the store.

The employees at this location are super friendly and helpful. More than I have experienced at other locations!

Service is always fast and friendly here. The inventory is smaller than some of the other home depots, but selection is still really good. Curbside pickup works great here.

Always fast check out, friendly staff and clean, well maintained store!

This is a shout-out to Mike in plumbing for his good customer support.First, this store has less floor area than other nearby HD stores. This structure was originally a National Lumber store. I recently went to the Brea store to look for parts for a kitchen sink drain. These parts were not listed on the web so I had to take a chance. When I first asked an employee for the location of the needed parts I was directed to isle 45; Wrong isle. Next, I searched unaided until I found Mike in plumbing. Mike knew the exact location and escorted me to make sure I was able to find the items; The items were found. At that point he started to leave and I asked where the plumbers putty is located; Mike told me and then said he would walk around with me on he way back to where I found him. Without Mikes help this would have been a 3 star rating; Did I say this is a shout-out for Mike in plumbing?

Bought a refrigerator for my daughters first apartment picked it up and took it to her apartment in Brea

Went to get some plants. All was good

Great customer service from Gee cutting down some plywood that is too big for my vehicle. He also helped us get an extra checker when the line got really long (the one major downside to my trip). This location also stopped carrying 4x8 laminated MDF. I got lucky and scored some water damaged MDF pre-cut shelves for 70%off that was near the cutting stain in the back.

Good place to buy home needs

Very good place nice people quick service

If I could 0 stars i would. Went to buy new powertools for my dads birthday and instead of employees asking if I need help was told that the area would be closed in 10 min. Same employee appeared to be following me around store after as well even when I was at check out. Said employee and blonde manager (I assume) was there. Whole experience at this homedepot was terrible. Regret spending over 300 on power tools there today for a terrible experience. The only good thing was that cashiers were willing to help me purchase extra protection for the powertools .

There was no one on the floor to help me. I had to go up to the front of the store to ask for help. The girl at the return desk called for help in the hardware and it took 15mins before someone came to help. I have been in the store several times and cant find help in the departments Im in.

Jessica was so pleasant and helpful🤗🤗🤗 Happy Easter...Sheila

Nothing bad to say. Always a pleasant experience

Its a Home Depot like most others. Friendly service and good selection.

I like this store in particular because of their friendly staff and awesome customer service.

Did no-touch pickup of an internet order in parking lot. They have this refined and everything went great.

Awesome I had a clear help me that was very knowledgeable. Got my eterans discount and the lady working the casregser on checkout ten was super nice and very polie

AhhhNow this is what I like....no street vending in the parking lot(CoughCoughINDUSTRY)

Great customer service today. Did not get the young ladies name that helped me but she was great.

Workers here always try to help

Ok fond some of thing I was looking for

Great customer service 2 years ago but now in 2021 customer service is horrible!

You can enjoy Black Friday promotion right now. I bought a dozen of red flowers with each $1.98, which was used to be $4.98.

Employees were very helpful. Was able to find a product I had been looking for a long time. It was a good day.

The store has plenty of parking. Easy to find an employee for a qurstion, i asked three different folks questions at various stages of my visit. The guy who cut some wood for me was friendly and efficient. The employee at the self checkout was helpful for my multiple entry of same item.Good place.

This location is always great & helpful. Appreciate the customer service & support of our Veterans

Thank you Dora for great service and putting up with us. One of the few times i got great service from an associate at home depot brea

Love that I can take my little dog there. Also enjoy seeing tons of flowers out front and always end up buying a plant or two! When I couldnt find an item, I got help pretty fast. I get all my yard stuff there and its all in one place. Friendly employees too!

Home Depot has the worst online delivery tracking and customer service. I placed several orders for a large home renovation and the delivery was all screwed up. Either you can’t track the delivery online or the delivery is made outside of the designated window. No one ever makes the 30 minute advance call. When you call customer service, ineptitude is immediately apparent.Try Lowe’s or order on Amazon if you don’t want to go crazy and spend all of your days waiting for something that might arrive...

Always treated well here. I spend about $100 a day at Home Depot, as a contractor I frequently need some part, or piece to complete a project and Home Depot is easy in easy out. They have many experienced service people there to answer questions or expedite material orders. The always upbeat staff and extensive inventory keep me coming back. Home Depot has a top notch special order department, follow up and follow through are there strong suits.

Weve decided to plant on quarantine but had no idea where to start. Thanks to Nurlan for being very helpful and patient. She didnt just help to find the right product but also explained in details the process of planting and growing plants. Very professional! The other stuff was very friendly and the store has a huge variety of plants to choose.

Super friendly and helpful. Will most def come back

We went to two different Home Depot stores and found this one to be fully stocked with items we wanted. I love Home Depot, it offers so many selections to choose from at great prices.

I love the home depot. They have a lot of plants and flowers. I also like the people working there. 😀♥️❤️

Sally assistant manager did a wonderful job and I spoke to him he is professional courteous and he did the right thing he should be be commended.Just a side note some people cant handle training a new employee dont give them the cash because the only one available make sure the new hires get the best person and that means that they have to take it take them away from what they normally do fine somebody needs to make sure that those employees at a brand-new understand what customer service and professionalism is all about and how to deal with pressure when under it and no point in time soon employee ever act unprofessional it reflects poorly on the Home Depot and everything it stands for

Be patient and you can mostly get what you want.

Good for garden plants

I would just like to give a special thanks to Kathy in the flooring department. Every time I have been here and I have a question she has helped me extensively whether it was in her department or not with any of my questions or needs. Thank you Kathy for doing such an amazing job and always Helping my family and I! Great customer service!

Always someone to help you. Its great

They offer curbside pickup. They promote social distancing. I ordered on line and when I arrived, they had my materials ready to go. Very organized.

Very helpful staff!

Always someone to help you. Its great!

Great service

Curbside pick up was quick and convenient. Staff was kind and helpful.

Fine place to find all you need to fix your home and plus!

Jessica was a great help in setting up an in home appointment for window installation. Lori came out to my house and walked us through the whole process. She was very informative and appears go above and beyond for her clients. She took the time to answer questions, provide quotes for various options, took the time to know us as individuals and plan for the next steps. I felt very comfortable with Lori and trust that if we were to have any problems in the future I would be in good hands with her and Home Depot. They pull permits on all work and are even doing the leg work with my HOA. Thank you Lori, you were a delight!

Found what I needed without any assistance from HD employee. Amazing

The staff were extremely nice and immensely helpful, especially Richard in flooring and Wes. We were grateful for their expertise and assistance. We learned a lot and were able to make wiser decisions on a big project. The selection was varied and the costs were reasonable. The store was clean and it was a pleasure to shop there.

In-Store was good but appliance delivery mistake turned out to be a very unpleasant experience.

Very simple place but if you try to come inside you can see a lots flowers. I highly recommended The Home Depot. I was really satisfied with their shop. Thank you. My flowers bought here and looks great.

Clean, Not very busy in the morning, staff are friendly and helpful.

Great Garden Section at this Home Depot. Their process for Curbside Pick Up is very easy as well.

I placed a simple order of 8 wall shelves and brackets three weeks ago to be delivered to my home. To date I have sporadically received only six shelves and none of the accessories. Amazon they are NOT. Major Fail

Super helpful and friendly. They helped bring my pounds of soil to the car and was highly appreciated

Not unlike most Home Depots, super difficult to find someone available to help, but once you do, they are extremely helpful. Most employees impressively Knowledgeable.

Nice not a lot of people

Great Labor Day sale. Friendly staff. Clean store.

I figure everyone already knows what a great place Home Depot is already, so my review is all about picking the right time to come here. I came here when the 2019 Super Bowl was on. There might have been like 10 customers in the store at that time. Try coming here during the next Super Bowl if you want to get your shopping done quickly.

Customer service desk very helpful

Wide selection and service on light bulbs

Well managed store. Very well stock, it is also very clean and the staff is very helpful.

Nice people, helpful when I found one @ half hour before closing on a Thu.

Buy appliances elsewhere. Would not accept my return. Very poor service. Only good for nails, tools and small stuff. Loews is your best bet. Shame OSH went out of business.

Big variety of outdoor products, tools, home improvement, etc...prices are reasonable.

Great store friendly staff and great Products

I dont know what going on whit their prices but this home depot want to charged to me $301 00 for 27 pieces 2by 4 by 10 foot longer. And 2 water cases Niagara water. I. Got same products on LOWES for ONLY $ 162.65 I GOT THE RECIPTS IM NOT JOKING

Excellent range of goods and prices to suit all pockets and all decorating and DIY goods you will have need of. Excellent range with outdoor furniture and barbecue plus seating and a really lovely garden centre attached. The staff are all very knowledgeable and helpful when you can find one and the only reason I havent given 5 Stars its because there are never enough staff oh and a big shout out to the wonderful older guy on the paint mixing department who is always so patient and very very funny and I always leave with a smile

They were very helpful trying to load a freezer into our vehicle, even though it didnt really fit that well. Were leaving town for a couple weeks & theyre willing to hold the for us until we return.. that way we dont have to rush to pick it up the day were packing & leaving. Thumbs Up Home Depot! 😉

This has been, by far, the worst experience I have had in a retail store. It took 20 minutes to find someone who could help me. As I’m walking around for help, another customer noticed. He said, “oh you can’t find help either? They have all those people at the register and know one to help find stuff.” He was waiting for awhile too. Your only saving grace was a very sweet older lady arranging some carts outside. She was friendly. This would have been one star if it wasn’t for her being so sweet.

Found the plumbing supplies I was looking for. Good selection. Was looking in particular for flapper valve for toilet. Found one package that had a broken connector and another that was missing a part. Brought them to attention of an employee. Seems like its a good idea to compare packages of same product to be sure the product is in good shape and no pieces are missing.

The Brea store is always clean and well maintained. There are a few others that arent so good. I always find what I need and then some. I especially like the garden section. During the holidays they carry a ton of stuff. And if youre looking for cut flowers you got to check them out 👍

Use your cell phone to navigate store.I enter the store thinking I know where Im going but quickly get lost. It irritates me that theres few people to ask. Thats when I realized that when you shop on the website it tells you the location of stock in your preferred store! Okay so I might the the last person on the planet to figure this out, but I wanted to share because it took me straight to the item I was looking for and left the store a happy customer (minus 1 star for not alerting the public of this great way to shop).