I am giving 4 of 5 stars, only because the manager on duty tonight was very helpful. I had been at the store on a previous occasion, only to talk with Sydney, she was not very informed on this product. Also she had lied to me twice about calling me back with stock and price info. I was finally able to find the right door, and to my surprise the manager gave me a special price on the handle hardware ....I would highly reccomend Home Depot, just watch out for lying Syney ...
Like many we go to the different businesses to find what we need to work around our homes. The Depot has had items that some do not stock. I have found this out several times. I really like their on line web site. You can actually find on line what is in the store. Always neat and organized. Employees are great.
Great variety of whatever your looking for. Staff friendly and helpful.
Things very easy to find plus workers were very helpful.
They had the shower pan I was needing along with some other home improvement items. The workers were very nice and helpful
Amazing selection and helpful staff. Also reasonable prices. This is my go to store for home improvement needs!
Called ahead and and talked to a gentleman at the pro desk and he had everything taken care of by the time I got there and I believe he stayed a little over time to make sure I was taken care of.Thank You! Keep up the good work!
I always enjoy Home Depot. They have about everything Lowes does at the same prices. The staff also seems to be ready and willing to be helpful. Plus, they also have a veterans discount. You just have to ask.
I love Home Depot, their in house experienced staff are willing and able to help you with your needs. They have a phone app that can tell you exactly where an item is in the store.
Found exactly what I needed and nice courteous sales lady named Deborah!
Curbside pickup was delayed because pulled together order was not correct. Young lady servicing my order discovered the issue and had to re-pull all of my order (20 items) to correct. Thumbs down on the original order kitting but big Thumbs up for young lady that caught it and corrected. Just delayed my curbside pick about 30mins.
Ive always been able to find what Im looking for here. The paint desk is very attentive and quick with mixing your paint request. The over cutters are great as well. I love their selection of edible plants for gardening and they always have great sales on mulch or soil.
Pretty typical for this type of store. This one not as large as some. Locally it beats the competition for clean, orderly and helpful staff.
My experience was quick and easy, simple and quick to find what I needed and got out fast.
Friendly and helpful staff which is a big deal and shouldnt be understated. Only negative is how many narrow isles there are, HD in general has too many obstructions in general those 6-10 wide isles often end up the minimum amount for a cart to go through.
Very nice, there were people to who wanted to help you. Wow, thats nice.
John in hardware was super helpful! I went looking for a tiny, random part. He helped me find what I needed and even found the tool I needed to install!
Easy access to garden section. Walk in order mulch, pay, drive directly to pile and pick it up or theyll load. Always fast! Even if the line looks long. Ive bought alot of plants here. Different varieties than in other stores.
I love the store. Everyone is super helpful. I could almost name every employee, probably.
The people here are really outgoing, nice, knowledgeable, and helpful. Made my day!
Always like going to this Home Depot. Needed some flooring for my enclosed trailer and figured I would find some at this store. I did too. Picked up some Traffic Master Ridgid Core vinyl plank. Also, a couple of other items I needed such as a can of spray Varathane spar urethane and some Husky anchor points (4-pack). Parking lot entry from Gary Farm Rd can be hectic; but, not nearly as bad as traffic on the nearby main road, 231.
Great service from everyone Ive encountered!
Good place to go for in and out service. Everyone seemed helpful
Very limited selection of 8x10 area rugs. Employees very helpful in locating items.
Outstanding service! When an associate comes up to me within minutes of me entering a hardware store & asks if I need any assistance, I am happy!
Fast friendly service. Installed wiper blade for my wife.
Typical home depot. Ask where something is located and sent to the complete opposite of where it is. Dont interrupt employees conversations unless you want even worse service.
I prefer this home Depot to the Lowes.
We love home depot and the staff is very helpful
Fantastic flooring and prices! Very nice and helpful to us. Well def be returning for more!
Good customer service not happy about the self checkouts.
For a big box store this place still has personal service. Great experience here.
I think this place is better to order online because the store had absolutely nothing we needed
Many outstanding employees at this store!Bob from Lawn & Garden is one example. He went above and beyond for me today in locating an item that didn’t have a location in the inventory system yet. He pleasantly searched for at least 15 minutes until he found the item I was looking for. This type of service is what makes customers want to continue to shop at Home Depot.Braxton is a manager at the store and another prime example of an outstanding team member. He is always on the move and helping customers. One time about a year ago, he politely refused to let me push my lumber cart to my car and load up the items. He did this because I had my 1 year old son with me in a separate cart.A customer centered attitude starts with strong leadership and extends to the entire team. Congrats to the entire BG Home Depot Team I’m having a culture focused on customer service!
Husbands favorite place to pick up parts he needs for a project .even though I sat in car he was in and out .
Better service than Lowe’s. Not as crowded either.
Went for a gas can. In and out in less than 15 minutes.
Wish you all would get Apple Pay.
Can be at huge cluster at times. Especially in the lumber area. Other than that really no problems.
Pretty big department with very useful employees 💪
Everyone is extremely helpful and courteous. Prices are fair and well organized store.
Nice staff, they are always very helpful!
Home Depot is one of my favorite stores, I know pretty much where everything is except on rare occasions. That being said, when I have asked for help the employees arent very knowledgeable or have led me astray after I have to hunt one down. I did however actually have a young woman aproach me this last visit. She saw me looking and tried to help me best she could and I greatly appreciated it. I would give a solid 5 stars if the rest of the employees would be as helpful as she was.
Kind of feel smothered with the can I help you 20 times in 10 mins
I had a terrible experience at HD.yesterday, 4/18/2021. HD. refused to take care of a warranty of a tank less water heater. I have to call Co.. So I have to wait.
Just wanted to buy a new lawnmower and have it delivered. I got the run around, I had to raise a fuss to get my lawn mower I had paid for. My son had the same problem and he went and got his with a trailer,, I dont blame the store or the employee .it is the company at the top.thay need to take care of the customer and the employees .not make more money and forget where it comes from.
I bought a echo cs590 chainsaw I had an issue with the chain tensioner and they gave me a new saw great customer service.
Always have most of what you need
They need more cashiers at night. But otherwise we did find some good deals.
The lady in paint department was the most helpful I have ever experienced. The lady at check-out was so friendly and very alert to all her customers needs! I was very pleased!
Great store! Very clean and neat with helpful staff! :-)
Love the place wish they had one in Glasgow,ky
As always with any Home Depot I was welcomed. The fact that I am a female with more knowledge on home repair has never been disrespected in any of the Home Depot stores across the country. They have great selection, products that stand up to repair and a great friendly attitude. Thank you to the company and the people who work for them. Rev. Judi Schneider
Always good prices
Very disgusted and disappointed with the customer service received today. Have spent thousands of dollars at Home Depot over the last few years however today had to wait 45 to receive assistance on getting 2x4’s dropped from the top shelf. Lady tells me she will have them dropped and my cart full with just 6 2x4 ‘s I requested and the 3 obs boards I loaded myself. when I return to the store due to the fact I’m a tow operator and had to leave due to a scheduled tow. I return to the store to find a employee putting my obs boards away and no 2x4’s loaded at all. The straps around the wood weren’t even cut loose so a person could assist themselves getting the wood. Ridiculous Home Depot!
I had a very good experience at The Home Depot. The people were very helpful and friendly.
Great place overall
Not very happy with this store today. First I tried to place an online order and Home Depot canceled it without notifying me. So hours later when I called the customer service line to ask about my order I found out. Then the system was having glitches, so the customer service rep couldnt place all the items in my cart. Therefore I had to come into the store. I finally found all my items and go to check out, the the girl at the return counter who is completely free states that she cannot check me out. The self checkout registers are all the way over at the construction purchasing entrance. If I wasnt buying the items for someone else I would have just left everything and walked out without a purchase. As it is Ill just give my business to Amazon if Im going to have to go through all this hassle.
Customer service was not very good there that day. 😒
Only one check out lane open at 12:30 pm..I was trying for a fast in out 2 item purchase..didnt happen but one employee was very helpful..I didnt get her name wish I had..she was excellent and walked me to show where to find what I needed!
Great prices Friendly Service
Not worth it. Found cheaper prices at Lowes and the people are much nicer there than here.
Cant do anything right rather its new employees or not. 1st claimed they couldnt find my order. Now they put the wrong address on it when I went IN STORE TO PURCHASE IT instead
This is where do it yourselfs go to get what ever they need.Great place to find what you want to fix, build, create.
Returned something I purchased back in the summer. Not able to use. Was given store credit. Best Customer Service ! Everyone is so nice and polite!
A good Home Depot,good customer service,it was very busy.
They offer good assistance,I highly recommended.
Nice store and selections
What you need at a reasonable price..
The kitchen and appliances section is the worst of the already very poorly run store. Delivery system is horrible and defies any type of logical logistical service. They have the product in stock in the Nashville warehouse but prohibited me from going down and picking it up by make me wait three weeks to be delivered and was given a 4 hour wait time missed there call then call them back within 30 min and told nope can’t deliver today have to reschedule to another day. Complete B@&$. Will never even go in the store again. Thx H/D. You just lost a good customer for LIFE!!
Showed me where everything was that I wanted
Had everything we needed!
I love home depot they have beautiful things to choose from. The workers love to help you and make sure you find what you need.
Great place to get your electrical plumbing and appliances at an affordable price
Home depot, is GREAT, especially experienced staff they have.
Love this Home Depot. Service is always good and we always find what we need.
The girl who helped us in flooring was great bought 55 boxs of flooding
Loaded my stuff in car thanks. My back wasnt hurting it was my birthday and I didnt feel like loading it
Everything hardware for the professionals and the weekend DIY-ers. Friendly, informative staff. On-line orders may not be on-hand due to COVIDs impact on deliveries and stocking. Love the military discount!
I shopped here due to it being the only place I could find my necessary furnace filter. It gets a 1 due to the ridiculously high number of maskless shoppers. Wont return.
Horrible experience, waited for over 30 mins i after asked an employee for help. Ended up having to ask another shopper to help me find the items I needed. Lowes is WAY WAY better!!! Better staff, better quality and all around better experience.
I love the store
Everyone asked if we were finding everything okay. Alone more than once. WOW. Normally you cant find help
Was greeted with a friendly hello, even in an obviously busy, hectic day. All our questions were answered and we made our purchase.
Went inside for a certain kind of tape asked for help and was shown a limited supply of tape and left alone still didnt find the tape we were looking for and will have to go somewhere else to get it.
Employees are always willing to help.
Worst customer service I have EVER had. Purchased a washer and dryer from the sweetest man at the Bowling Green store. Set a delivery date, took off work, and waited. Was supposed to receive a text 30 minutes before they delivered. The delivery drivers showed up, parked 3 houses down from my home in an unmarked boxed truck. Stood in the cul de sac of my street, took pictures of my house, and then left. Never approached my house, never tried to deliver. I had no idea that they were actually at my house to deliver my appliances.. I attempted to call Home Depot, 30 minutes before my delivery time was concluded and was told that there was absolutely nothing they could do about it. They said the delivery guys took pictures of my house and that was good enough for them that it was a failed delivery. They offered to reschedule a week later and didnt offer any type of apologies. All I asked was for the order to be delivered when they promised. I, of course, cancelled my $1700 order because if that is the way they choose to do business, they wont be receiving my hard earned money!!!! Super disappointed and disgusted!
Decent succulent section, would like a greater variety of soil products (they
Than have a good place And people to
Went in looking for acetone. Associate in the paint department asked me what I needed as soon as I approaced the aisle and took me right to it. Real service with a smile is rare and certainly refreshing and appreciated.
Real friendly staff, got a little bit of every hardware need
Great experience all way friendly and courtesy. thanks for great store.
Not bad but hard to find workers to help find stuff.
My favorite place to go shopping they have everything!!