My salesperson was a young man name Johnny. He was new to the dealership but he was knowledgeable. He didnt try to pressure me into getting something I didnt want. He listened to me and found the car I wanted in the price range I wanted. I really enjoyed my experience at Thayer Toyota. Lisa the finance officer was very friendly and she gave me some good advice. Thank you Lisa and Johnny for a beautiful car buying experience.

I had a seamless purchasing experience back in May thanks to Cesar and the friendly staff at Thayer Toyota. They fought hard to get me into the vehicle I wanted and were very patient with me through the entire process. My used vehicle has had zero problems since my purchase. I loved the experience and would highly recommend them!

5 stars to Mike Pierce and the crew over at the Thayer Toyota body shop. Came in on a flatbed at closing time on a Friday and drove away less than an hour later. Mike, I Thank you for working with me and being understanding of my need to get back on the road to make it safety back to Upstate NewYork, 7 1/2 hours away. If our daughter ever needs car help while she is at BGSU we will make sure to send her your way. Thank You all for your kindness

Thank you Robert, Cyndi, Lindsey, Chuck and the rest of your team at Thayer Toyota for your professional and friendly service...you guys are the BEST!!You went the extra mile for me and made me feel like VIP. This is the best Toyota dealership service shop by far. Ive been driving from out of town to them for years. The techs are very knowledgeable and friendly. Thayer is very fair with their prices and most of all THEYRE HONEST! With me being a female that is very important.

If 0 stars were an option That’s what I would give. Went in looking for a RAV4 they had one coming in mid September so we decided to put a $500 nonrefundable deposit down to hold it. Middle of September I call to get an idea of when they think the car will be in. They look in their system with our last name to see when it will be here and they can’t find anything. Turns out they had really poor miscommunication and sold it already to somebody else because we didn’t do a credit check, when we were told all we needed was to put $500 down. Then tried telling us that the $500 is nonrefundable and we couldn’t get it back. After a few days of hassle we finally got Our money back. I do not recommend GOING TO THIS DEALERSHIP. VERY DISAPPOINTED

Bought this beast and let me tell you that Kal Laugerman was the man to see. He did an amazing job getting me in the vehicle I wanted. Go and see Kal, you will not be disappointed.

Struggling with a water leak on my 2021 rav1 sunroof. Cindy has been very helpfull. Since she got involved it has been a different experience. Once again Cindy has been very helpfull. Thank you Cindy

One of the best car buying experiences, I’ve ever had!! Great Customer Service! Treated me like I was Human! Very professional. Lisa and all the staff get a giant gold star!!!!Also I recently purchased new tires and had another excellent experience!!! Lindsey and the service department are the best!!! Great customer service!!! Very happy with my Tire purchase.

KAL is our salesperson. He is very well versed on all Toyota products. He answered all of our questions professionally and quickly. He even handled the financing of my husbands new car. KAL even jumped through hoops to find a Toyota that perfectly fit our needs. We will be returning when we need another automobile.

Im 55yo and have had quite a few cars/suvs in my life. Never have I had such poor treatment and poor service from any dealership. Please also know that Thayer has multiple dealerships in Bowling Green, Ohio. I would think that all of them are just as bad. Buyer beware. Dont believe the other higher star reviews. Must be friends of the family. :)

Cesar was awesome to work with. Professional, polite, goes that extra step for the customer.

I bought a used car from Jeff because I really trusted his word when buying a reliable car. I really thought that purchasing a car from this company would be a better experience then just going to grab one off the street but I guess I would of had better luck doing so. Long story short I bought a used car from Jeff and 3 months later the check engine light came on. I’ve reached out to him and he was acting like he could possibly get me in something better and when I came in he said the best thing he can do for me is make me pay 400 dollars monthly for a new car I couldn’t lease I had to buy ..? My car payment is 250 why would I pay that much more for a car on top of still paying off my loan for the car I have now ?! I was super disappointed in the “nothing I can do about it now” attitude I have received from this company and in the course of 5 months I have already invested 1000+ into this so called nice ride .. just be careful of the lemons that people try to push on you keep in mind at the end of the day your best interest is not taken into consideration when these guys are trying to sell cars. What makes it even worse is I’m 5 months pregnant and have been dealing with this since I found out about the pregnancy as if that isn’t a stressful enough. Definitely got sold a 🍋

Service department is top notch, friendly and fast!

They always take good care of us. This is our 4th car from them.

Bought a car had to take uber out there twice cost a fortune. After hours of waiting was able to driving it home in a beginning of a snow storm. No heat in the car windows fogged up I couldnt see then it started overheating. Eventually had to pull off the main street and tge car stopped running. A good Samaritan camw by and ket me get in his truck with his dog t o warm up.They took that car back gave me one to drive home missed an entire day of work because by that time it was in full storm I am very afraid of storms but figured I would be home before the storm driving the loaner car had to pull over to knock the ice off the wipers. Heat in the car but full snow storm i was scared upset knowing i bought a 🍋 and missing work. I really at this point dont want to ever drive again. I was so scared my hands hurt my arms my back where I carry stress. It was horrible and with my credit score the cruez.was my option to buy... oh great I got a bad 🚗

So, my daughter took her 2020 Toyota Yaris for its first check up (7,500 miles oil change, etc.) about 10 days ago. We let the service department know ahead of time that she will be taking the car out of state for school and we wanted it to be thoroughly looked over to make sure no issues will come up in the next 4 months. Lindsay made a note on our account to get the car ready for a trip. So far, so good. My daughter had her appointment the following day. It took about 45 min and she was sent on her way.The next day, Lindsay calls my husband to let him know that the tires had not been rotated and she asked for my daughter to come back in so it could be taken care of. She didnt call me, because according to her, moms sometimes have the tendency to overreact!!! My husbands name wasnt on the ticket. My daughter went back right away to get the tires taken care of. The only issue, it wasnt the tires that were the problem, but instead the OIL CHANGE had NOT been done the day before!!! So the dealership flat out lied to us!!!Now, the new thing is that the tire pressure light comes on!!! Makes me wonder if the tires were actually checked!!! Also wondering what else might not have been looked at properly!!! Absolutely not happy with this service experience!!! This should never have happened!!! Were moving our daughter on Friday and are hoping everything will work out.UPDATE:Thank you so much to Cyndi Hoyt who took the time to have the car checked over one more time yesterday. Feeling so much more confident with my daughter taking the car out of state now for the next four months. Cyndi always does a great job and provides wonderful customer service.

The service department was very friendly and I got out of there before their estimate. Very happy with the experience.

Great looking facilities with a very good selection

Marissa is very helpful.

Wonderful experience. Thank you to Jade W. in sales and Lisa in financing. I would highly recommend Thayer.

Thayer Toyota is an outstanding dealership. I have purchased 3 cars from them and have been happy with every transaction. The service department is exceptional. Fast, friendly, and completely trustworthy. I wouldnt have a car fixed any where but Thayer Toyota in Bowling Green Ohio.

Great experience buying a used car for my daughter... Rick Osborn was the best!

I am in no means an easy customer so when Jade Mantel told me she could make me happy walking out the door with a new set of keys, I took her up on the challenge. She was nothing but honest, caring and hardworking towards me and my cause. My next Toyota will be bought through Thayer and Jade. Very pleasant buying experience.

My wife & I have been buying our vehicles from Thayer & specifically Linda Seem for many years. Just last night, I was in an emergency situation where I needed to purchase a new car. Once again, Thayer and Linda helped make this process easier. In addition, Lisa O’Connell, the finance director, helped us immensely with the financial side. She helped us secure a loan with a payment that fits our financial needs & a great interest rate.Thank you to Lisa & Linda for their help. It made what could be a stressful process much easier. We are loyal to Thayer & their team because of people like them.

Ive always had food service at Thayer since Ive been taking my Prius in, but today was exceptionally awesome because of Cyndi!!!

These guys have gone above and beyond for me and my wifes car on several occasions. Consistent work, appropriate quotes, reliable turnaround, and great rental/loaner services. Techs are great too. With my dad as a dealership mechanic its great to be able to trust a dealership with the same confidence as I do when hes around.

Visited them to test drive and purchase a vehicle, when I arrived the vehicle was not there. It seems they let one of their associates use it to go on a vacation to Tennessee. Granted, I did not have an appointment, but needless to say I was rather disappointed. They lost a sale that day, as I ended up making a purchase elsewhere.

These are great people. No pushy salesmen, just helpful and kind folk who want to sell cars. We locked our keys in our van (one we didn’t buy from them) and when the sheriffs dept refused to help us, these guys went out of their way to make sure the car got unlocked. Thanks Thayer family!

My experience with Ben, and at Thayer Toyota in general, could not have been more different than the one described by M S. My situation was not an easy one for a Salesperson to navigate, but he handled it as well as anyone possibly could have. I have always been skeptical of Salespeople, especially when buying cars, and I went in to Thayer Toyota that day with the same pre-conceived idea of what the experience was going to be like and I could not have been more wrong. I was not easygoing at all when I first started working with Ben, which undoubtedly made his job more difficult and less enjoyable, but he had the same positive demeanor with me from the first minute on the lot to the last minute in the office. He helped me find a vehicle that I was interested in, and he did a great job of showing it to me, but giving me enough space to drive it and decide for myself, by myself, if it was something that I would be happy with or not. I decided that I wanted to buy the car, but I wanted to make sure that I was getting the best deal on that car, so I left for a couple of hours to go to lunch, and Ben never once pressured me to stay and make a snap decision. I actually went to another Toyota Dealership and found the exact same car for the same price. They even offered to take $250 more off of the price if I bought it right then and there, but I decided to go back to Thayer and purchase the car from Ben, specifically because of how he had treated me throughout the process and how patient he had been with me. Ben made me feel like he actually cared about whether or not I would still like the car six months after I drove it off the lot, and THAT was unique. THAT is what stood out to me, and THAT is why I will be back to see Ben again in a few years when I need my next car, and why I will be referring everyone that I know that is in the market for a car to Ben at Thayer Toyota. I also met the Used Car Manager, Chad, and the Finance Manager Joe, and both of them were great. They all answered every single question that I had, and they all made sure that I was 100% comfortable throughout the entire process. This was by far the best experience that I have EVER had purchasing a vehicle.

My Wife and I were treated like family. Kallen and Lisa did an Outstanding job with explaining everything to us and going over our options and payments. They were patient with us and did not rush our decisions. Thayers have been around along time because they know how to treat people. Thank you once again for Everything.

Very clean. Very friendly and efficient people that work in service and sales.

Great service 🙂Casey Flores had my son in the car we purchased in less than two hours. Fast and efficient! Easiest car purchase Ive ever made.

Casey Flores is the best! He’s someone who actually cares about making sure you are getting the right car for you as opposed to other places who just want to sell you something. I will continue to shop here anytime I’m in need of a new vehicle just because of him.

The folks at Thayer are the best! We have bought or leased our last 5 cars with Thayer Toyota-Scion. Cody, Josh and everyone at the dealership have treated me and my wife with respect, fairness and w/efficiency & responsiveness. It has been a pleasure dealing with the sales and service staff throughout the years. Highly recommend them for a great purchase experience!Ray

I had an AMAZING experience here and I can not thank Ben more for all of his help and doing everything he could to get me into a car that day! He was super friendly and truly cared about your business unlike other salesmen I have dealt with before. He worked hard on the financial aspect of the sale, which I know was not easy, and found the perfect car for me that fit my budget. I would definitely recommend this place to anyone and I am so thankful for their great customer service!

My experience at Thayer Toyota was fantastic! Alisha Leonard is an excellent saleswoman. Alisha was so much fun to work with, and was helpful and informative every step of the way with zero pressure. The finance department worked within my budget and kept my payments affordable. The service department also went the extra mile and replaced my weak battery during my free oil change a few months after I drove it off the lot. I highly recommend Thayer if you are looking for a car!

I had to purchase a new car key because I lost my spare. The man I talked to initially wasnt very helpful about my situation and wasnt exactly friendly but I brushed it off, because I really needed that key. The man I talked to later on about the service seemed a little more friendly, which I was thankful for considering my stressful situation. When I got a call about the price the next day, I was completely caught off guard because it was a lot more then expected. I was told the day before that programming the key would be $100, plus whatever the cost of the key would be. Nobody told me a 2011 Toyota Camry car key would cost $330 to replace. I did a little research and noticed the cost for a new key is (at the most) about $20 at wholesale cost. They made a lot of money off of me that day. I will probably take my business elsewhere in the future. I feel completely taken advantage of and will be pursuing further action.

Thank you Alisha Leonard for guiding me through the process of leasing my first car!!! Alisha listened to my needs and was straightforward the entire time. She listed out my options based on my budget and never once pressured me into something I couldnt afford or didnt really want. Shes professional, knowledgeable, cares about customer satisfaction, and has a great personality. If youre in the market for a new/used car or lease, ask for Alisha, you wont be disappointed!

I just bought a 2016 Camry and had the most pleasant experience buying a car ever. I couldnt have asked for a better sales person than Alisha Leonard. She was the most pleasant personable sales person I have ever met in my life. She made buying my car a complete joy. She was easy to talk to and answered all of our questions. I will definitely go back to Alisha at Thayer when I am ready to purchase another car, and I highly recommend her to anyone looking for a new car!!

I was a first time customer and will for sure be going back when Im in the market for a car again! Alisha Leonard was my sales rep and I could not have had a better experience. She was so patient, knowledgeable, easy going and never once made me feel pressured into purchasing something I wouldnt be happy with. To make things even better I knew as I was leaving the lot that I not only made the perfect purchase for me but that I too got a GREAT deal! I have never felt so satisfied with the purchase of a car; I got exactly what I wanted and more!!!

Really great short and sweet experience. They were worth the drive off of the interstate to make sure my husbands brand new Tacoma was taken care of for its 1st service whi!le we were on the road! Highly recommended

Beware if looking to discuss a car posted online. During discussions they either lacked even rudimentary administrative skills or integrity as they changed the price upwards twice over the course of a day. An enhancement to their quality control is a necessity. I would be weary as to their ability to manage the paperwork appropriately on a purchase as large as a vehicle.

Great dealership to work for. I have been here nearly 2 years now and I can tell you that this dealership not only cares for its customers and the community but also cares for its employees as well. It is quite evident that if you take care of your employees it will translate into great customer service for our customers also. From our owner Paul to our hourly employees everyone takes a great deal of pride in their profession and it shows!

Alisha Leonard at Thayer Toyota found the exact vehicle I was looking for! She was very professional, thorough and took the extra time to make me feel comfortable through the entire process. Alisha will take great care of you!

Great place! Great people! The new showroom is so nice. Theres even a fireplace. Chad and Mike are very easy Sales Managers to work with, and Josh (Finance Manager) is the credit whisperer.

I purchased my 2006 Lincoln Zephyr from Thayer Toyota. The salesman that worked with me did a phenomenal job assessing my needs and getting me into something that fit me perfectly. 7 months later I am still as happy as ever with my purchase. I will definitely look to Thayer Toyota for my future vehicle needs.

Was able to get a ride to and from my home. Detailed car after services!

I recently bought a car from this place and the service was phenomenal. It didnt take long to go through the paperwork and they even helped me find a good insurance plan before I drove off their lot. I would highly recommend Thayer Toyota to anyone who is in need of a car.

Service has always been good. Only true complaint is estimating when vehicle will be done after dropping car off twice told it would be done by specific but not done till after that. In scheme of things not a big deal but would have liked to know so wasnt sitting and waiting.

I recently purchased my 2012 Lexus CT200h from Alicia at Thayer Toyota and had a great experience. The car was very honestly represented and exactly what I was looking for. The finance department was very helping, and the entire purchase was quick and painless. Thanks!

Just bought a beautiful car and couldnt be happier Doug was absolutely amazing and I would highly recommend this lot to anyone and everyone great deals and super friendly

Chuck in Toyota Service is great. He takes good care of me and my 18 year old 4Runner. I always feel the price is more than fair and recommend Thayers Service Department.

Always nice waiting area. My only suggestion would be to have bottled water for non coffee drinkers.

I worked with Ryan to replace my 98 Rav4. After working with Ryan and seeing a few of the options he had in mind for me, I chose to buy a 2010 Ford Fusion and all the gadgets to go with it. The process was simple, Ryan was very easy going to work with, and the car came at a great price. I couldnt be happier with my decision to buy my car through Thayer Toyota.

Wow...we recently bought three vehicles from Thayer Toyota and the expierence was beyond our expectations. Rasha (sales rep) was very in tuned to what we were looking for. She allotted all the time we needed to make a sound decision on what to buy and she even called us a few times to get everything in order. Mike (deal maker :)) was wonderful as well. He gave us fair trades on our vehicles and provided us with knowledge of all of our options. He took time explaining to us, what would be best for our family. Rachel (finance guru) was patient in doing all of our paperwork. She made sure that we understood everything we were signing and allowed for questions. Needless to say, it was a great day at Thayer Toyota!! We also got to meet the service staff: Doug and Brad and they were very nice to show us around and schedule our first appointment on our vehicles. If you are looking for a family owned business who cares about YOU and YOUR well being and has YOUR bestinterest at heart...please go to Thayer Toyota...they have the best deals around and more importantly, the BEST STAFF who truly cares!!

We received great service from Alisha Leonard at Thayer Toyota in Bowling Green. We are very thankful for all the support she gave us to find the right fit for all of our needs. We love our new Toyota!

I have recently been working with Ryan Strow at your dealership. I just wanted to share that not only is he a phenomenal salesman, he is one of the kindest, most respectful, and professional individuals I have ever met. I will definitely be buying every vehicle from him for the rest of my life! Thank you Ryan and thank you Thayer!

I only get my vehicles serviced here. The really know what theyre doing. In fact, I had to have service done on vacation after an accident and thought for sure that other dealership had ruined my vehicle. Thayer not only fixed their mistakes, they gave me something else to drive in the meantime. True lifesavers!

I recently purchased a 2008 Jeep Liberty from Thayer Toyota. My experience with them was great! Everyone was friendly and very helpful. I will definitely buy from them again!

The salesmen who teamed up on me should be nominated for Oscars. Youd think Paul Thayer was going to be in a breadline after the deal. My trade now sits on their lot at 130% markup without the body work they said they would have had to invest in (including a whole new rear bumper - please). If my wife wasnt so set on getting a new car that day, I would have said forget it. Just beware. They use all the tricks and techniques. Be prepared to walk away. They got the best of me this time. Dont feel good about the deal.

I recently bought a Toyota Tundra from Thayer Toyota in BG and have had the best experience...the kind you feel you have to tell people about because it was so great. Cody Baerlin has been so easy to work with and helped get me in the vehicle perfect for my needs. Plus, all the other staff Ive interacted with have been great. Highly recommend!

You can tell its a small town family run dealership they treat you with respect and made our buying experience great!!

I just bought a 2005 Camry from Doug Eschedor and I am very happy with the service there. Doug was very helpful and quick at getting all the paperwork done. This dealership is definitely one of the best Ive ever delt with.

Great customer service. Helped make buying a car quick and painless. Overall great experience.

I bought a car from this place and I was just subjected to the most demeaning customer service experience ever.I dropped the car off for service and got called to pick up when it was done. When I got there, one of the men I spoke to insisted they never call customers to pick up cars after he ridiculed my emphasis on the r in the pronunciation of car. There was no need for him to repeat my request several times when he clearly knew what I meant(unless of course they service other instruments apart from cars).When he went to the back to find out find out who knows what,the second gentleman was kind enough to find out my name, get out my folders and have me on out in a few minutes with my car. The rude fellow came back only to render a weak apology while dwelling on why he acted in the way he did. The end point of this whole rant is that,i regret buying from them and will not recommend this place to anyone in my circle. Ive dealt with other dealerships including Thayer Honda and it has always been very pleasant.

Lindsey solved a service scheduling problem with diplomacy and great customer service. Thanks, Lindsey, for going the extra mile!

Their service department is awesome. Great service compared to other dealers.

I had been told that I had a wheel bearing going out by sockman auto who was not able to do the work. I took my prius to Thayer auto for full inspection (not telling them it was going out, I wanted to see if they caught it) they told me my prius had a few issues and I paid them to fix what was needed (they did not catch that the wheel bearing was going out even though you would expect a better inspection job from a dealer considering how much a dealership charges). A couple months later I had to replace the wheel bearing. I do not intend to return to this dealership for repair or inspection related services.

My purchase was a great learning experience because I have never worked with people with such integrity and you cant put a price on that.

Great place, but your car and you will agree

Ben was your typical pushy stereotype of a salesman. Rude, condescending, and talked down to me telling me I couldnt get a good car in my daughters price range of 5 k . Ummmmm so basically your saying all the cars Thayer has in my range are bad cars? 🤔Will NEVER go back! Called used car salesman manager Chad to complain he offered No apology and no other salesperson to work with since I told him I was not comfortable working with Ben because of the way he talked to me. Just said thanks I will look into it. Ya ok... worst customer service ever! Will never do business at a Thayer dealership again neither will my friends or family in the area.

Doug Eschedor made our experience easy, fast, and friendly. Great Job!

Bought my Prius there a few years ago, when I was sure no one would sell me a car, and love the service department! They make my oil changes a pleasant experience.

Great frindly people, and Joe Brener is the best sales guy not pushy

This Place Has Excellent Customer Service

Great people and service

Service was excellent. Problem was fixed

Good place to do business.

Alisha and the whole staff was very helpful

Great place and very friendly

Mike Dunphy is Awesome!

I love it, found a Truck I like

Took my truck here to get some service done. Things went well but the employees seemed a little confused when I was there.

Very professional and timely

Great service!

So service. But friendly

Good place

Great dealership

In and out,1 hour

Good people

Alright