I’m so pleased with my experience. They had the EXACT vehicle that I was looking for. It was the only one we could find within a 100 mile radius, and we drove from out of state to get it. This was my first time buying a new vehicle on my own, and Ryan was great to work with. The finance team did an awesome job getting me a rate that I’m very happy with.

Great experience from start to finish! Tommy helped me with the vehicle and provided videos and walk arounds of everything I asked about. Financing paperwork was completed by Presley who had everything ready for me to go when I arrived. I purchased from out of state and they picked me up at the airport, Tommy had the truck ready and I walked out with my vehicle in 5 min or so with a cold water and sugar free monster! Highly recommend this dealership!

Great price. Great Customer service. Ryan Beer in sales was very polite. Professional and informative. The finance team went above and beyond finding us the best rate ever. Will most definitely consider them first in the future. Thank you again for such a smooth transaction.

Just bought a new Ford Edge from Thayer Ford in Bowling Green. Everyone was very accommodating and personable. Special shout out to Tom Monteith who was my salesman. He was gracious in every aspect of the sale. Appreciate the positive experience!!

Just purchased a used Ford Escape for my daughter. I was remote and talked to Donovan Peoples. Donovan met my daughter and was very polite and helpful. He was professional and communicated with me regularly and followed through on every thing he said. He was a pleasure to work with and my daughter also commented to me how nice and helpful he was. We agreed on the purchase, so I went to pay for the car. I met and worked with the finance manager Presley Motes. He too was excellent to work with and it was very easy to complete the purchase. I also got to me Donovan in person. It was a pleasure to meet both Donovan and Presley. Simplest and best car purchase experience I have had.

Wow! As everyone knows vehicles are difficult to come by now a day. I took a chance and called Thayer Ford and spoke with Chris to see if the Plug-In Hybrid was available. He said it was a special order but would contact to confirm. We were driving from Medina to another Ford dealer nearby to look at a hybrid model. Surprisingly Chris called back to say the vehicle was available. We were at the time 15 minutes away and headed directly there. Chris, Presley and team stayed over to complete the deal. Appreciate the commitment to customer service.

Tom Monteith really delivered for me. It was a great experience overall. Very happy with the deal we came too. 10/10 experience comparing my experiences with other dealers, and dealerships.

Took my car in for warranty work, they were great!!! Friendly, helpful, and really great. Didnt treat me like I was a crazy person and did the warranty work that others wouldnt do!!

Awesome always get me in and out for an oil change.

I had been looking for some time for a truck for my husband that met our want list. I came across a truck on Thayers website and gave them a call. From the moment Julie answered she was attentive, knowledgeable and friendly. She truly listened to what I needed and wanted and followed up very quickly. She clearly took all the steps you would think most people in a sales and service industry would take but dont. I was very happy with our truck buying experience and would recommend Julie at Thayer Ford.

Took my 2007 explorer in for a power train, warning light on in the dash, had my vehicle for 5 days and didnt even fix the problem I initially took it in for! Over paid for a job that was never completed rite! Now what am I to do??

Refuse to honor their own warrantee.Refused to replace broken running boards on bumper to bumper warrantee, and instead of simply taking them off decided to torch them off taking the mounting studs with them. Tried to charge me upwards of $1,400 to put new steps on my truck.So now I am forced to pay to have the mounting studs replaced, or go without.

Had a good experience buying a new vehicle from thayer ford. Ryan and Randy were professional and helpful with the buying process

The sales manager will offer you less than market value on your trade and then the salesman will call you every day for a week gradually raising it trying to sell you a vehicle that they had overpriced. The left hand doesn’t know what the right hand is doing. Vehicles are sold but then they are not sold available but then not available. I did not just drift in and decide to write a review. I have had more than one experience here. My family and I have purchased here before. NO CUSTOMER LOYALTY ! They would treat a complete stranger off the street better than a repeat customer. This dealership will not do you any favors.

Thanks to the sales team at thayer nissan in BG for a great car buying experience. A special thanks to John Waltz who made me feel welcome and very comfortable in my purchase. Loving my car

Friendly staff, and was taken care of quickly.

Awesome service and attention to detail.

Donovan was great! Super friendly and helpful!

Didnt feel like they were helpful or knowledgeable when looking to purchase a car

Mechanic couldnt even help with Bluetooth technology what a joke

Took my 2018 Ram 2500 in to trade. Was interested in a 2500 F150 but was told that they keep them on the lot for a particular business only because they know sooner or later the business will buy them. Sounds crazy, right? They only offered $25k for my Ram when they have the exact same thing on the lot, with less features and only a 1500 series for $40k! Salesman didnt want to negotiate either. Yup, going somewhere else.

Great and speedy service!

Thayer Ford service department is top notchWill continue to get service there as long as Kevin Mazey is there. When he leaves we will see.

Absolutely loved my experience buying my new car. Megan made the process very simple and enjoyable.

I went in to schedule the 100k service for my 2012 explore. Their website had the service listed for $88.90. When I went in the wanted to charge me $599.95! Definitely just just baited me in their store. Glad I checked before they touched my vehicle or I would have been screwed!

Thayer service department did a great job getting my truck back on the road. Their communication was good and they got me in and out quick

Chris Crozier always takes great care of us at Thayer! He listens and understands what I want and need- ready with a great deal when we walk in. Robin, Trevor and the rest of the team make the car buying process not entirely stressful. Highly recommend. :)

I bought my Ford vehicle from here in 2017 from a very nice salesman. I have gone back to get my oil changed twice and have never been disappointed with the service. Everyone says hello as they walk by and the waiting room is a comfortable area. No complaints whatsoever.

Ive purchased a lot of cars due to the mileage I put on every year, and this purchase, by far, was the best experience I have ever had. The customer service I received was OUTSTANDING! I live in Wisconsin, saw the car online and after settling on a great price, I flew into Detroit where Dan from Thayer was there to pick me up with my new vehicle. Dan told me over the phone that the car was in great condition, that was an understatement, the car was IMMACULATE! After arriving to the dealership, everyone was extremely friendly and they made the buying experience quick & easy. I highly recommend purchasing your car from Thayer Ford, they exceeded my expectations with excellent customer service.

Absolutely fanatic dealership. I have had multiple vehicles serviced at Thayer and also purchased one truck from Thayer. Always a great experience and their service department - in particular - is outstanding! Highly recommend!!

Sales staff is incredibly friendly and efficient. I drove two hours to look at a used car here and not only was the car in great condition, they financed me and filled the tank for my drive home! I was in and out in under two hours! Awesome service!

I recently wrote an excellent review for Cronin Buick, and what truly made me appreciate the great experience Ive had there is comparing it to the TERRIBLE experience I had with Thayer Ford Nissan.Ive literally never had service so bad. Several years ago, I purchased a brand new vehicle from them - and had nothing but problems with it from the get go. EVERY SINGLE TIME they could not be bothered and WOULD NOT help. Steve, their service department manager needs to be fired. He is rude, condescending and does not care about customer satisfaction. In fact, after having their department work on my car, it was returned to me dirty on the interior and had a dent in the exterior that was not there before I dropped it off. They denied it all.I repeatedly tried to get in touch with managers to share my experience and was continually bounced from one person to the next - Each time, none would take responsibility for helping nor cared to.The only staff who I ever encountered who seemed to care about their customers were the receptionists - Who graciously provided me with a contact to the owner, a Robert London.I sent Mr. London a detailed email expressing the poor service I received - and big shock - Never received a reply. Its been over a year. Still no reply. He too, clearly does not care about his customers.I continue to receive both phone and mail solicitations from them, and have repeatedly contacted them to demand removal of my name from their sales and marketing and they refuse to do this as well.Next stop is going to be a complaint with the BBB. BUYER BEWARE.

I bought my car from here almost a year ago and have had almost no problems with it. They got my in a great car for a good price. The service was great, they were very helpful and friendly and I got a more than fair price on my used car. I would definitely recommend Thayer for anyone looking for a used car.

Can not say enough about my car buying experience at Thayer Ford. Jim and his staff did a tremendous job from the time I stepped on the lot, through the purchasing process, and even with follow up since my visit. Selecting, financing, and receiving my new vehicle was easier than I could have hoped for and I felt very confident that they had my best interests at heart. Car is great. Process was great. I really could not be happier with my new vehicle and the team at Thayer Ford!

We have purchased 3 autos & leased 2 from Ken Kepling at Thayer. We will continue to due to their commitment to the customer. Their service department also has great customer service skills and works in a timely manner. They offer pickup and drop off if you need to leave the vehicle & go to work. They all have a strong commitment to the community and donate to good causes. Thank you Thayer Family!

The service department at Thayer Ford were very nice & helpful. I was TRAVELING to Dayton, Ohio on Thurs. 12/7 - Fri. 12/8 when my tire warning came on, the problem was my tire stem was cracked. I want to say a special THANKS to Mr. RICK THOMPSON & the Service Team for helping me get back on the road back home to Oak Park, MI.Have A Merry Christmas & Happy New Year!!!Allison Roberts

Amazing and Friendly Service. Helpful, knowledgeable and not pushy at all. Made me comfortable with the entire process explaining things step by step. I was helped by Paul and he made my car buying experience very enjoyable, i would recommend to everyone! I love my new Nissan Altima!

Had a great time buying from Chris and Jim. They where no pressure and very friendly. Even better, they came down quickly and efficiently to try and meet our price. No games, no hidden fees. We had looked at some of the competition nearby and in the end are very glad we made the trip to Thayer. Thanks guys!

Absolutely awesome! Were from out of town, had some issues with the Ford truck and the service manager was more than happy to come out and check it. Turns out we had stopped to gas up at a Meijer store in Marion oh and the truck was chugging the gas at a high rate... He suggested that it may be the gas had water in it. We stopped and bought some heet and poured it in the tank and noticed the gas Gage didnt drop so fast and the mpg went up pretty quick. We were hauling a small trailer. Thanks Thayer!

My expedition broke down on 75 N headed from Florida to Michigan. I called Thayer and they said they couldn’t promise they would put me back on the road same day (it was about noon), but they could at least squeeze me in and run diagnostics to see the problem. Which I was more than happy about. Well about 3 hours later, the expedition had a replaced throttle body and I was back on the road same day!! Very nice people here. Service even stayed a few minutes late to get the job done. I really appreciate it guys and I would recommend anyone to go here!

This dealership is top notch. All of my family, including myself, purchases and leases from the Thayer Auto group in Bowling Geen, Ohio! They are always fair, fun and they are local! They always do what is right for their customers. Even if I move away from the area, Ill travel back to Bowling Green, Oh to deal with Thayer. Hands down, best experience youll ever have getting your vehicles.

Came to the service department to diagnose a noise on my wifes vehicle. The shop foreman rode with us to hear the sound. He saved us money by riding along and telling us that the sound is nothing serious. We appreciated his discretion and his ability to level with us. We are happy we didnt get ripped off.

They will help you find the EXACT vehicle youre looking for with no hassle. And Mike Crawford and the gang back in Service are great! I love how fast you can get your oil changed! In and out! No messing around!

My family and I have been Thayer Ford customers for years now and have bought several cars through them. Recently I went to have my 2014 Ford Focus serviced for an oil change and to have it checked for recalls. After they checked everything out, they did in fact find a recall on my transmission system and told me Ford would be paying for it to be fixed but that I would have to wait until parts were in because they were on back order. (Which I can understand because of how many Focuses had recalls) They also proceeded to tell me that my brakes and rotors needed replaced and quoted me for almost $700!! I knew I could get them done cheaper elsewhere so I told them I wouldnt be needing my brakes done and to just call me when the parts were in for my recall. Not even 10 minutes after leaving the dealership they call me back to tell me that my cars clutch was no longer under warranty and in order to get my recall done I would have to pay $1300!!!! I asked them if their was anything they could do to help me out and they only offered a payment plan. Something seemed kinda off to me so I went to my local mechanic for advice. He looked up my vin number and found that there was an extended warranty on my vehicle. He called Reineke Ford in Findlay, Ohio and they told him all I had to do was pay an 81 dollar fee to get my car in to diagnose the issue and later be reimbursed that fee after the recall is fixed. Needless to say I will never be taking my car here again and you lost a loyal customer.

Very nice to shop with Thayer Ford James was great

Great customer service and the best waiting area with lots of snack and coffee.

Ken Kepling is awesome!! I just had the best experience at buying a car from Thayer . Ken is the BEST... the price and deal was awesome.. I will definitely be recommending Ken and Thayer Ford to all of my family and friends. KEEP UP THE GOOD WORK!!!

Im from out of town. My F250 was hit from behind and was no longer driveable. I called the dealership. The service consultant listened to my issues, then passed that on to their sales manager Trevor Newby. Trevor helped me out of a real predicament. Top notch. Trevor and the staff were incredible. They also service my daughters car there. Always great service for her. Greatly appreciated!!!!!! (Cool fish pond too)

Took my truck here because I was having trouble with my transmission and my air conditioning. Had an appointment that I made for 9am. After hurrying to get my truck there I hadnt heard from them so I called around 3:40 that day and they had not even taken my truck in yet after having it for over 6hrs. When I finally was able to get my truck they couldnt resolve the issue with the truck and never even looked at my air conditioning. They said they would have their transmission mechanic call me the next day to explain the situation with my truck but I never received a call either. Have had several issues with the past as well with explanation of work and costs.

I had the best buying experience ever! Kurt was attentive to my preferences, and made the process very quick and easy. I bought the exact car I wanted, for the price I wanted to pay. Thanks, Kurt!

Left my car with them for 3 days to get the power steering lines replaced least to say that did not happen... What did happen was they left the old pressure lines on and took the mounts off wich allowed them to rattle around freely and hit the motor the return lines that they did replace was done in such a manner that i am in disbelief they didnt break untill 2 weeks after they did the work. I was charged for all lines to be replaced including $108 dollars for the return lines which can be bought at any auto parts store for 2.50 a foot the plastic T connectors failed while i was on the interstate. They reimbursed me for the pressure lines and some of the labor but that doesnt cover my time and the fact i have to now have it towed to midas to have the work they did redone. It was probably one guy that ripped me off but it was the whole shop that lost my business, trust and respect for to have this many problems for such a simple job is ridiculous.

Love my new F-250. Pulls the deere with no problems.

What a joke of a dealership dealing on a 2017 f250 on 11/29/19 talk to them 2or3 time friday, call me back on Saturday and they gave me some numbers and I counted offer them and they call me back and said they sold it to someone else .what BS that is Never to buy a vehicle from them

Salesperson Lillian was totally helpful and knowledgeable. She knows how to make an excellent deal happen.

Though I couldnt drive away with a car on the spot ( due to my account issues), these people were pleasant and understanding.

Made my appointment and was in and out within1 hour.

Bought my car here. Great customer service and experience!

James Zielinski and Robyn Thayer are great to work with!

Great dealership always been quick and easy to deal with

Great service after just a phone call! Nice people..

Working with Chris and the rest of the amazing Thayer staff is a rewarding experience. Only place to buy a car in Ohio!!!

Best experience Ive ever had at a car dealership. Ken K is the man!

Great place to work for 😀

Great dealership and customer sevice! Thanks,James!

We leased a new Ford Explorer from Kraig Stearns. We also met the new car manager, Jim Bankey, who made us feel right at home. Kraig made the whole experience fun and made sure he went over all of the new fancy options and electronics...I have never owned such a nice vehicle and I am very glad we chose Thayer Ford! Then we met Amy Kory, in finance. She was fun, made it very easy and we never felt pressured or rushed. After we signed everything, she gave me a handmade keychain she makes for all of her customers! What a nice touch and special way to personalize my new set of keys!! We live in maumee and it was worth the short drive to Bowling Green. We will be customers for life and refer many more! Thank you Thayer Ford! Great job

Service department is great and sales people are very helpful

Ive had a little trouble getting a brake light on my dash to be diagnosed and fixed but otherwise they are very accommodating

I paid $10 for an oil change! Amazing!!!

Got an oil change and was in and out in less then 45 mins!

Quick and honest service.

Employees are the nicest and best anywhere

Great servicing for nissan

Ive had minor issues with their service department more than once.

Very good

Very good

Knowledgeable Diesel machtic