Thanks for helping us out today with the emergency sunglass fix!
Frame cracked, hardware gets loose often,and tint bubbles and peels away. I definitely am not easy on them, as I use them daily for fishing and upland hunting. Not the worst, not the best.
Great customer service. Lots of awesome shades. Needed a new pair of shades and they had a great selection to choose from. Love the plant based plastics!!
Super friendly and helpful. Really great sunglasses as well!
Great customer service, awesome glasses, sweet prices.
The customer service here is top notch, they really make you feel that your satisfaction is more important then the bottom line. Ill def keep buying my glasses and goggles here.
A few months after getting the goggles a small piece of the rail system that allows for the quick lens change broke. I figured this was just a fluke and love the goggles/lenses despite this. When I finally got to go into the store in person (thanks COVID) the employee called your president who immediately said this was a warranty issue and I could pick out a new pair of goggles right then and there.This type of customer service is not super prevalent these days and I really appreciate it. You guys definitely solidified me as a lifelong customer.
I loved the sunglasses, but the frame cracked at just over a year old with light use. Luckily, I found my receipt, which promised a 2 year warranty. I filled out the information online (including the style/color). Once they received the glasses (shipped at my expense) they let me know that the style is discontinued and they dont have repair parts anymore. Why couldnt they tell me that when I entered the style on the Return Authorization so I didnt waste my time and money shipping them?! First, they offered 50% off new sunglasses instead and bumped it to 70% when I expressed my displeasure. Im sorry, but thats not what I paid for when I bought these sunglasses. I dont want to give Zeal any more $ if they cant stand behind their products and customer service. Im not making the same mistake twice.
Big shot out to @zealoptics for outstanding customer service/support. I sent in my favorite pair of sunglasses and paid ~$60 for a lense replacement. Within 1 week, they not only replaced the lenses, they replaced them with a brand new pair of #drifters. This is the type of service that you just don’t expect or get much anymore these days. You guys are awesome! 👏 😎 👏 #🕶 If you are looking for a new pair of sunglasses, 👀 at @zealoptics. #customerfirst
Great sunglass company with great service. I brought in a pair I broke and Phil was super helpful and fixed them for me.
I never had Zeal sunglasses before but will now be a customer for life! Great company with an amazing product. Sam, who helped me with my purchase, was extremely friendly, knowledgeable and helpful!
Disappointed customer here. I ordered a pair of GPS goggles from the Zeal website and they never arrived, though FedEx said they were delivered. I live in an apartment complex and have never had any deliveries stolen in 3 years, but they sometimes go to my neighbor who is kind enough to bring them to me. Not this time, so I contacted customer service to see what my options were, and they told me I would have to pay for a replacement set, plus overnight shipping while they opened an investigation with FedEx. Im sure Zeal has customers who would try to cheat the system to get a free pair of goggles, but thats not me. The right thing to do would have been to either refund my money or ship a new set overnight, while FedEx does their thing. At the very least, they could have covered the cost of overnight shipping to get a replacement set here. Shipping is part of the service I paid Zeal for, so if theres a breakdown in that service, why should it cost me more than double to get what I paid for to begin with? The customer service person was nice enough, but the companys policies when something goes wrong are definitely not customer-friendly. As it stands now Ive paid twice and STILL have nothing to show for it.Update: 3/21 - Im pleased to say that Zeal made this right after some back and forth via emails. I still had to pay for the expedited shipping on the replacement pair but they did remove the charges for the pair that never arrived, thankfully. And, I used the goggles on a ski trip to Jackson the following day and am very pleased with the way the electronics inside them worked, and the quality of the lens in varying light conditions on the slopes. They exceeded my expectations.
Bumped into these guys at one of Denver’s many street festivals, and they were awesome to chat and hang with for a bit.I am a picky little s#*| when it comes to shades, and I was pleasantly surprised. I lost my Oaks of 2.5 years, but when I put the Zeal Drifter on, I was more than content.*Huge bonus for being CO Local*
My wife and I both own multiple pairs of Zeal sunglasses. They are fashionable, comfortable and sturdy. Additionally, the staff is always friendly and helpful. They truly take their customer service seriously. As a result, they have a customer for life.
Big Fan of ZEAL Optics. My Transcend goggles are awesome. I even sport my ZEAL tee shirt I got a few years with pride. Ive been using their goggles for seven + years and I love the products and the companys innovation.
Good optics. I think most of the eyewear is re-branded Maui Jim stuff. Its a little pricey, but the styling might be worth it if you keep your shades/goggles for a while. Also, theyve been known to give customers that lose their glasses a discount on replacements.
Excellent customer service. I brought in my sunglasses that had a broken nose piece and with no questions asked they replaced mine with a brand new pair! Makes me want to keep supporting Zeal indefinitely.
Stylish wrap around shades at solid prices, with a frame or two for every face shape.Weve found the store closed when their hours on the door said they should be open without an explanation, which is frustrating because we dont live in town
Horrible, poor customer service, staff dont want to work and try to blame on others.
Love my ZEAL sunglasses. Seriously some of the best sunglasses I have ever owned. Superb craftsmanship and thoughtful design.
By far my favorite sunglass store, high quality lenses with frames that are fashionable and sporty.
Wanted to ask a few questions about their prescription products employee was more than helpful told me a lot of stuff that I didnt know about their product and how good it is
Bought a pair of sunglasses from these guys about 3 yrs ago and the lenses were worn. They replaced them no problem... these sunglasses rock!
Goggles and sunglasses in many different styles. Some of the inovation that has gone into their goggles is very cool.
Six out of five stars! Awesome customer service! Best experience to date, when dealing with replacement and warranty issues from any company!
Drove up from Denver today to buy a new pair of Zeals (my 4th pair). Was in the shop for 15 minutes and the solo employee never acknowledged my existence. I finally went to the counter and asked if I should come back at a better time for him and he said yes. If the owner gets this message and you guys have a security camera, please pull up the footage from today. Your product is great. Your staff needs coaching.
I’m a filmmaker living in Boulder Colorado and have been running in a pair of ZEAL’s Decoys for the past month. In that month I’ve trained in Northern Israel, hot and humid in the spring; the desert of Wadi Rum Jordan, very hot and dry; as well as here at home in Colorado, warm, cold and sometimes at this time of year, very cold. I was expecting these glasses to do well in some of these environments and struggle in others. As far as I could tell however there was no difference in how the glasses behave in any other them.The issues I normally run into with sport sunglasses are fogging lenses, and insecure fit; falling down a bit on my nose, and the tint often makes my eyes hurt after al long day in the sun. So these will be the points I cover in this review.First, the Decoys never fogged while I ran. Throughout a run, if I stopped to change or adjust something I noticed that the glasses started taking on a bit moisture. But the moment I started moving again, the air flow between the shades and my face cleared the lenses immediately.Second, I found myself pushing up the glasses off the bridge of my nose only rarely. Weather it was hot, dry, humid, or cold, these glasses performed the same way. Which leads me to think that the issue is more a personal fit thing. I have a pretty small head and I think the curve in the arms is just too far back behind my ears. If there was any way to re-bend the arms on these glasses I imaging this issue to no longer exist.Finally, the tint of the lenses were incredible comfortable. I have never noticed the tint change, but I have also never had the thought that my these shades were too dark or too light. As I travel, my schedule is very inconsistent so I run in the early morning, late evening, and at all hours throughout the day as well as in all sorts of weather, whenever I can get a workout in between film shoots and travel. This past trip I also had an opportunity to compare these glasses at the Dead Sea, the lowest place on earth, which the high altitude mountain scares I normally run in Colorado. In all of these light conditions my eyes felt comfortable and easy. So much so that I forgot I was wearing them sometimes.In all I really enjoy wearing these glasses while running and am very happy I have them. If the style and shape fit’s your face too, I would highly recommend them to anyone who needs forget about their shades after they put them on so that they can focus on the task at hand.Before I sign off, I just want to say, that the VERY best thing about these shades is that they are not made out of petroleum.
Great service and a wonderful looking showroom! I would recommend anyone who needs a pair of sunglasses or goggles that this be their first stop!
Love this company! Great variety of products for just about anyone and a helpful and friendly staff--not to mention, on the spot repairs.
Really helpful and friendly staff. Love my sunglasses, really great quality.
THE STORE SMELLS GREAT!
I have taken my goggles and sunglasses made by Zeal Optics all over the world! They are still like new and don’t leave for an adventure without them!
Amazing company with outstanding products. I use my sunnies for biking, hiking, happy hours, and everything in between.
Gotta love ZEAL! Local, friendly crew with quality products. Huge supporter!
Every pair I have owned (4+) have come apart over time. Usually the company replaces the product and I really respected that they stood by their product.
Called beforehand cause I didnt want to waste my time, to make sure I could come in and just get lenses changed on glasses I already had. The girl told me yes. After sitting there waiting while the cashier and three customers chit chatted their lives away and waiting patiently Im finally next just to get told its only for zeal glasses. Why that was never mentioned when I called it absurd. Very dissapointed and have wasted a lot of time this morning
Really awesome customer service! These are my new favorite pair of shades.
This is the headquarters and their shop. So many cool goggles
Clearly the best !!!looking foward on upgrading with a new set and sporting them on the seen.
Replaced my frame screw, no problem.
Love the look, cheap cheap hardware, wouldnt replace screw pins that fell out
Good stuff
Bought a pair of transition lense goggles found when transitioning there was a warped part of the lense that was discolored. brought in to exchange and given the run around and told to call customer service... which is an office right behind the retail store... super duper lame customer service at this store.
Awesome and helpful staff, unmatchable products!
Awesome store & crew at Zeal, thanks!!
Forget the big brand optical conglomerates. Buy local.
Would not waste my money or time with this company or their glasses