First of all, apparently its impossible to get a hold of anyone at this store to ask them a question about whats in stock. I spent an hour getting the runaround with Xfinity mobile trying to get a phone number to simply to ask a question. I dont think its a lot to ask during a pandemic to find out if a certain color of a phone is in stock before driving in for a nonessential appointment. When I got there I told was told that I was completely misinformed about the upgrade program, (which is the apps fault, I guess?) and that the 3 representatives I spoke to on the phone this afternoon had informed me wrong as well. I called Xfinity again at home and the store representative was wrong. Shocking! Good thing I didnt have my heart set on upgrading to an iPhone because I couldnt have gotten it anyway. They barely had anything in stock. I suspected as much, which is why I wanted to call.The phones were locked up tighter than a museum and impossible to pick up, they had to unlock them to touch them. Super nice to be hovered around like a thief while shopping. Maybe its a lot to ask, but Id like to hold something before spending $1,000 on it. Also, I would have had to leave my phone here while they transferred the data from my phone for me to the new one. Absolutely no way thats happening. The store rep told me thats standard across the board. Funny, it wasnt during my 18 years with T-Mobile.Id rather pay this current phone off and switch cell providers as Im completely dissatisfied. I was very happy with Xfinity mobile until now so this whole experience has been very disappointing.
I was going to switch to other cell phone provider for the new deals. But the people at this lovely store keep me here. I always experience prompt friendly service when I come in. You always help me usually even more than I expected. Good place
I had a wonderful experience picking up my modem from this Boulder Xfinity location! Cole, John, Juliana, and Cody were all incredibly friendly and helpful and knowledgeable. Juliana was very sweet and helpful when I first came in and Cole assisted me in getting set up and answered all the questions I had. I highly appreciate the service and professionalism from the team here. I would definitely recommend this location to anyone else seeking Xfinity services!
Some of the people working there are very friendly and will be very helpful. The biggest problem is their concierge that doesnt do anything except take your name and tell you to go see someone after youve been sitting around for 15 minutes. If that person would help people instead of watching TV and doing 30 second of work every 15 minutes things would go a bit quicker.
I went to sign up with Xfinity, and the customer service was on point. The staff helped you get setup and explain everything very well and are very patient. Props to Cole one of the customer support staff that works there!!
Tyque helped me out with transferring my WiFi to a different address. This was my first time doing something like this so I really had no idea what I was doing. She was extremely helpful, professional, and kind. It took about 15 minutes to get everything figured out! We had a wonderful conversation and she took the stress off of me! Very happy with the service they provide at this location!
Fastest service I have ever received at a phone or internet store.
Long story short, I had a bit of a complicated situation with service due to moving around. However, Caiden has helped me tremendously through the whole thing! He has been very patient, kind, and has gotten me taken care of through all of my needs! So thankful there is someone I can trust to reach out to when I am in need of service. Thank you so much!!!!!
Efficient! Made an appointment this morning, checked in on arrival and met with David, an employee visiting from Greeley to help out today. He helped me get a more appropriate service for my needs. Very pleased!
The few employees you can find in this store are rude and unhelpful. I needed a SIM card for my phone since they lost it in shipment, and the employee refused to set it up because I didn’t want to keep my old number. I took the SIM card, left, and used Xfinity support online to set it up. I came back to ask for a SIM eject tool, and he ignored me, telling me to step to the side and helping another customer behind me. Obese man with a beard.
I was falsely charged by Comcast after transferring an account to previous roommates. I talked to someone on the phone and while explaining what happened they hung up on me. They then immediately called me back and without saying anything, hung up on me again 30 seconds later. After an hour of fighting their automated calling system, I managed to get someone else on the phone. I could barely hear this agent due them going in and out on the call. They then just kept denying it was possible that comcast made a mistake even though they were telling me different information than the previous agent.
Very disappointed in our wait time. At first upon arrival we were told the wait would be 20-30 mins. We ended up waiting 1hr and 15mins. The service members were friendly but they need to work on their implementation on reservations and walk in customers.
Not the best customer service. A month later visited this location for the same issue I had a month ago and was never resolved in the first place and the customer service still very poor. We will see if they will ever be able to solve the issue. I wish I got the persons name, absolutely useless. I do not think they care about what their customers have to say.They always try to sell you their mobile phone service. Please give us a break!
The store is clean and nice and the staff is professional and helpful. Anytime I try to do anything with Xfinity’s phone or online “service” even if I get a real human it is always a prolonged frustrating inefficient nightmare. It is literally faster to drive to this store, have a short wait, talk to a competent employee, and drive home than it is to use Xfinity’s other customer service options.
The internet service has just disappeared for half a day during a work day with no explanation. Initially they said it would be fixed in an hour. But it was over 4 hours until it was working again. Even after I spoke with someone on the phone, they would not credit my account for the lack of service. Boulder needs municipal internet service, like Longmont.
Very organized . Gentle, knowledgeble & professional. A pleasant experience !
Annoying you have to wait in line just to turn in equipment
Very easy to work with. Employees are efficient but patient, and the few times Ive had to go in-person (picking up equipment, dropping off equipment, etc), Ive been in and out in minutes.
I went to this Xfinity store after already being a little frustrated with the customer service people on the phone. All I wanted to do was change the account into my name and lower my package since it randomly went up. After having talked to three people on the phone earlier in the day and having wasted a good 20 minutes, the last person had told me they could not help me and I had to go in store. I went to this store and Anna was incredibly helpful. She was able to switch the account into my name and get me a cheaper package in under ten minutes. Anna was super friendly and conversational which made the experience go even more smoothly. Thank you Anna for helping me and making the process so painless!
My experience with this xfinity store was way different than other reviews on here. My phone (on Xfinity mobile) was not sending messages with photos and was not recieving some texts. I met with Anna and she quickly diagnosed the problem, switched out the sim card and that was that. Really quick and easy visit, would highly recommend seeing Anna if you go!
Worst customer service in store and out of store customer service. Comcast has gone even farther down hill on there customer service a new all time low for this company!
Currently I am paying for 200 mbps download speed and using Xfinitys own speed test I am getting 0.38 mbps. Just a shockingly low number that I didnt even know was possible. I scheduled an appointment with this store to try to fix it, and they even notified me to say they were almost at my place, then just a no show. Never cancelled or anything, just didnt show up and they did not contact me to say they would be coming another day. The service is abysmal.
Everytime I’ve gone in they have an amazing system set up to make sure everyone is taken care of promptly and professionally. Today I went in, it was super busy but I didn’t have to wait for more than 15 minutes! I was helped by Cole at the front and he was kind and was making sure each guest was safely wearing their mask and handling so much at once!
Even though this store is owned by Comcast, the customer service here is excellent. Everytime that I have had to come to the store, their service is friendly, professional and effective.Plus, this store resolves problems that are difficult or impossible to do over the phone. During these social distancing times, this is an important factor. Consider that Comcast has limited phone staff now. So the store is a great way to fix Comcast/Xfinity related issues.
The wait was rediculous.
Disappointed that they don’t care for existing loyal customers, offers are only for new ones
Great in-person Boulder, CO store experience in February 2021. Thank you, Cody.
Irving was amazing! Highly recommend him!
The people there are absolutely amazing, and do their absolute best to help every single person. I will never go to a different Xfinity store so long as I live in the front range
Great service from Anna!
I had such a wonderful experience today, I walked in with a broken modem and walked out with a new one, my associate was wonderful, I didn’t catch her name but her makeup was beautiful and she had a diamond on her cheek! Thank you so much for the help today!
Marco is just the best employee I’ve met!!! Very nice, Fast, Professional and has good communication skills and is funny! Get your services with him!!! Give him a raise!
Service was very good. Short wait. Clean, safe store front. I recommend this location and had a good experience.
Great and expedient service.
All I want is a direct phone number to the Boulder Xfinity store. Why is that so hard to find? I am on the phone with Comcast and the gentleman helping me gave the the phone number that I called to speak to him!! He couldnt even give me a local phone number. I want to give Comcast a lot of money.... why cant I just talk to my local store??? Im so freaking frustrated right now.
Worst possible service ever. Never ever ever take xfinity services. I disconnected my service last month, returned the equipment, and paid additional early termination fee. However, my account was on auto-pay setup, and xfinity is still charging my card monthly, for services I have never used. If I call customer service, they are indifferent and rude. Every time they say that this is the final payment on your account and you will not be charged again. Only to post a new charge on my card every month. They have harassed me for months and I will never ever subscribe to their services in future.
I went in to figure out why my self provided router wasnt working. The first time I went in I was completely ignored, the second time I was told by the employee that my cable modem was not capable of sending an internet signal to a single computer via ethernet and that I would need to buy an additional router in order to get internet access (for 1 computer), this employee was also very rude also
8-12-19 I went in to terminate my service. Ive liked Comcast and had almost no complaints or problems the entire three years Ive used them as my ISP.The employee who helped me with the process, John, was a fantastic and friendly person. He talked with me as he was finalizing the service cancellation and made it entirely painless.This is not the first time I have had a great experience in-store at the baseline location. The employees are always kind and helpful. That said, I feel John went above and beyond in helping me today, he was great.
I loved my Xfinity service but moved in to a place that already had services built in. So when I returned my Xfinity box, I came here. They were kind and extremely efficient! I was in and out in under 2 minutes! Very satisfied and I will be a return customer in the future!
I know Comcast gets a bad rap, but this location is efficient, knowledgeable, and has good deals.
The worst customer service I have ever seen and experience. I I can find another internet supplier I will change in a flash. The worst
Came in during my lunch hour to pick up a router and cable box fully expecting to have a long wait time. I was offered help a second after I walked in and the process took maybe 10 minutes. I actually had time to eat my lunch! Fantastic customer service!
Not too bad
This is a small Xfinity store .It features a convenient kiosk to pay your bill. I believe the kiosk only accepts for payments. I recommend giving them a call to verify .
Employees were super nice, service was fast. They make it hard to dislike xfinity despite how bad the actual internet service can be sometimes.
My second hook-up T.V. was suddenly giving me a no signal on the screen. I checked all connections to no avail. An online reboot did not help either. I called Comcast, finally managed to talk to a real person, and he was very, very helpful and patient. After going through several steps with the remote, it was determined that i had hit a wrong button, and through his instructions, we reset the remote. This was late at night, too! So thank you!
Camden is awesome
This is the good 1. I just wish the technology didnt have me coming here so often
I havent my experienced done before....now two twice again crash .....I am deaf or hearing impaired but my father was passed away. We did paid last month ago... So I dont remember password or number or login I forgot because I m keeping busy. What if someone was trying to playing games with me last time before winter now this summer twice again. Thank you very much. Have a good night.
If I could get an explanation for this, I would appreciate it.For the year that I had Xfinity everything was fine. The initial payment, setting up, recurring bills: all standard and smooth. Where they went wrong, to deserve 2 stars, is when I tried to end my service. I walked in the store to cut my service, return the modem and wires, pay the final balance, and have everything completed right there. All that happened and I walked out a happy customer.Only now, 5 months later, did I get a piece of mail from a debt collections agency stating that I owed them money through Comcast. I thought it was a scam, so to verify I called Comcast and the guy (who was very helpful) said there actually was an unpaid balance on my account.How is it that after handling all this business IN PERSON and paying IN THE STORE, there were still more bills to pay? I checked my bank account and there was no payment to Comcast the month that I went in the store to finish my service, or the month after; apparently the payment did not go through. Weird...but why did I never receive any email, phone call, or piece of mail from Comcast to notify me? Now, my credit score has dipped because of this.
Medium clunky to get new remotes. Not a smooth process and I couldnt get them to work at home.
I get that people are challenged by Comcast (I was many years ago), but every single time I needed something, had a question, or wanted to upgrade or switch something out on my account the team at the Boulder Xfinity Store was AWESOME and I never had to wait long or felt like my needs (both human and technical) went unaddressed. GREAT WORK, YOU ARE AMAZING!
Quick and easy return of rental modern. Parking is behind the store front. Easy to find and was not crowded when I arrived.
Simple good service with a clean store. got everything done all in one place. thanks for making things simple.
Not a good place! They promise you things and when you get home they change everything! Now we have to go there again to get what we wanted in the first place. I wish there was an alternative to Comcast, they are not reliable and VERY EXPENSIVE
An employee helped me not get ripped off by corporate customer service. I truly appreciate the care and genuine help.
Not sure if I was there on a lucky day based on a lot of the other reviews, but I had great service. Needed to exchange a router and went in and I was starting to sign in, a friendly rep came over said Ill take care of you and proceeded to conduct the exchange and provide details needed to restart the router. In and out in 4 minutes. After installing the router at home, called the activation number and got connected right away and a very helpful rep walked me through all the steps and ensured everything was working properly and I was satisfied before ending the call. Outstanding service!
Phone number linked on google is for a national COMCAST hotline.NOT the branch youre attempting to call..Need I say more?scheduled for an in-person appointment two days ago... no call... no email.. no follow-up... no number to call... no internet provided.thanks guys
Comcast continues to have the worst customer experience of any ISP.
Comcast is constantly increasing their rates for internet service. First thing out of they mouths is we can bundle that up for you. I dont own a TV, nor do I want one.The best they could do was a $10 a month increase along with a increase in download speed. Funny when I do a download speed test through multiple test sites, I never get the speeds they promised.Comcast is a monopoly, I hope Google who just came into town in a bigway, will install fiber and then we will have some competition.** Update** I just got an email from Comcast stating Thank you for recently upgrading your XFINITY Internet speed. Weve noticed that you have an older modem that isnt giving you the best service possible.I looked at my modem and checked it out per specs, my modem can handle the download speed and much more.Comcast is being deceitful...**Update #2Now my modem is having issues. Im needing to rebooting several times a day and its dropping connection. Funny how all this happened after I posted a bad review. Its like theyre making me buy a new modem...
Great customer service. Hunter Hammer was very helpful oh, and I got my iPad here, For Less then other places, specifically, Verizon...Likewise, without the endless business at an Apple local store. Yes, they are geniuses over there, nevertheless, so are Hunter and his colleagues at Xfinity...
My first impression is that the store felt very corporate and perhaps a little cold. Apple-store wanna be sort-of vibe. After working with the people there, I came away very impressed. They seemed genuinely interested in getting me the right services and products and let me take my time doing so. They handled the occasional upset customer as well as one can. Im writing Michael and Conny a thank you card.
Xfinity has an agreement with the CU Boulder to supply the internet service to the university family housing units. However, to activate the internet service, it requires a dedicated trip to this store to pick up the equipments and to fill out the forms and memberships. Why not just ship the equipments to the university and ask the user to fill out the info online instead?
You can upgrade your phone at any time. That’s what they tell you but then you can’t upgrade your phone unless you paid for the new phone in full. I spent two weeks trying to upgrade my phone. The 3 different salesman I talk to were so sure they could do it and then they get on the computer and won’t allow it. Then won’t even tell me why. They made me pay off my Internet bill they made me pay off the cell phone I have now I spent hundreds to upgrade my phone and then they wouldn’t allow it now. Their cell phone service is too new they have no idea what they’re doing just a big scam.
I havent had great experiences but nothing has been impossible to do. Wait times are typical of most TV services because everyone needs their TV, same statement applies to internet. I had to cancel their service today and generally seem to try and have a level head about it when working with them and they were great over the phone. Surprising friendlier and took over 30 minutes with me to find the best plans to cut off my services besides my TV cancellation. The in store experience has always been seamless. They are efficient and friendly enough for dealing with some of the words Ive heard them take.
I recently purchase an Apple Watch (2 weeks + 2 days ago) thru the Xfinity store In Longmont and was having some issues with getting my watch to make or receive phone calls. I had been able to make and receive phone calls on my watch until 2 days ago. I was told when I purchased my Apple Watch that it would run off the Bluetooth of my iPhone and would not need an additional cellular plan. I had already been back to the Xfinity store where I purchased it and then to Apple to help trouble shoot it, with no luck (Apple suggested I go back to a different Xfinity store to see if they could refund me before sending it in for a repair). As a last resort, I went back the Xfinity store in Boulder to see if they could help. Cody was kind enough to sit down with me to trouble shoot it again and explained & clarified some misinformation I was told about needing to set up cellular in order for my Apple Watch to work properly. He was super helpful and patient with me as we sat together working out the issues and then... magically he fixed it!! I am back to being able to make and receive phone calls!! Thank you Cody again for taking the time and being so calm and collected, I was for sure thinking it wouldn’t work, but you didn’t give up or quit and was willing to do what it takes to resolve the issue!! I appreciate it so much and your wonderful customer service!!
Face to face customer service is great, but internet and call center customer service is horrible! Dont trust them with your credit card info either
Good location. Parking in the back. The space is large enough and comfortable. Sometimes there is a wait so plan your trip.
Staff at this location straight up lied about prices and terms of agreement to get there commission, this company is run by crooks and should be broken up. Great example of corporation who basically is above the law and can f*** you with no recourse. Filing complaint with BBB.
I needed to turn some equipment in. I was there on a week night about 6pm after work. I probably waited 10 minutes. Once I was being helped, it was quick and easy. No issues.
Absolute trash. Me and my boyfriend were excited to get fast wifi for our little apartment and said they would charge us 60 a month and offer a free installation. We never got the free installation and they charged us double then what they said and we havent even touched our router since we got it. What a joke.
Dealing with Comcast over the phone can be extremely frustrating. But going to the store is a completely different story. The people at the store are knowledgeable, helpful, and always happy to waive a fee, provide additional hardware, or give free channels for a few months. I recently upgraded to X1 with home security and they gave me 2 extra cameras that they had lying around. I try to never call Comcast anymore and always go into the store. Wait times are usually pretty short too.
Business ethics of this company are questionable. Paid for 150mb/s never got more than 40. Do not believe anything people offer in the phone. You end up paying more for same service.
My wife and I recently moved in to a new apartment that includes a technology package from XFINITY. My wife initially visited the Boulder XFINITY location to pick up the equipment for our technology package. When she described her experience to me I was so angry I was shaking. The person she spoke with did not ask if she had any questions about setting up the equipment but instead assumed that she did not know how to set up the equipment and asked if someone was going to help her or if she had a husband that was going to set up the equipment. My wife said the person she spoke with repeatedly referred to her as sweetie and honey, degrading her during the entire experience. When we attempted to set up the equipment we realized we had been given the wrong equipment. My wife and I returned to the Boulder XFINITY location the following day and experienced very poor customer service from a different person. I asked that they verify we were given the correct equipment and was given a one word answer. I then questioned his response given our issues with the equipment and was given another short answer. As this person got up to retrieve the correct equipment they paused for a short time to watch the movie that was showing on the TV that is set up in the store. When they returned with the correct equipment I asked that they walk me through the set up process to ensure I did everything correctly. I was literally told to plug the cable box and router into the wall and call the number on my receipt. I then asked if they could walk me through the set up as if I had no experience with this type of equipment and I was basically given the same answer. I then placed the equipment on the counter and attempted to walk through the set up process while asking questions and was able to get the answers I needed.My hope in writing this review is that someone in management at this location reads about my wifes experience and addresses this kind of behavior with their team. It is unacceptable to degrade a woman assuming she would not be able to set up the equipment and constantly referring to her as honey and sweetie.
Picked up new equipment, dropped of old equipment. Smooth operation. I was in and out in no time.
They dont even share a phone number to call, so you have to go in just to ask a simple question or you have to deal with their absolutely terrible customer service through phone or chat.Im not sure they even employ customer service representatives in the USA.I dont have a car so I will be walking 25 minutes to the xfinity branch to clear up a simple issue that could take 5 minutes on the phone with a competent properly trained English speaking individual.I believe you are charging us enough in products and services to employ competent support staff. Please do it immediately.Edit: I was told by a representative in chat and in person that I am unable to EVER change my phone bill billing date, even asking for a 3 day delay as I process rent and other Bills, trying to avoid overdratfing but no, xfinity cant do that.Ive been a customer for years now and given you thousands of dollars and you cant stop your system from hitting my account every day randomly one time and delay for 3 days?
Im giving this 3 stars because while the people were nice, nothing went right with my order. It took 2 hours to NOT activate my new phones. It should be simpler than Comcast is trying to make it.
Hunter Hammer was awesome.. very patient as we changed our services and ported over our wireless from Verizon. well done Hunter.
Always helpful
No sooner do you walk into this place than your day is ruined. 40 minute wait for service when I went in. Asked if they could call when I was up next as I live 5 minutes away and was told they dont have phones that can call outside numbers, only customer service. For real? Xfinity, the phone company! doesnt have phones to call outside numbers??? Smells of BS to me. Would give 0 stars if possible
I dont think I have ever given a one star review before, but this store deserves it. Last semester, the guy handed me a standard definition cable box without even telling me it was only standard definition so I had to install two cable boxes in the process(waste of time). This semester, I have literally had to go in 4 times in two days(lots of waiting to be seen) because the very rude employees tell me I need to have my roommate authorize me and when I do get authorized, they still wont give me HD TV. Its crazy that a company would reject more money thrown at them, but I guess these employees get paid by the hour.
Great service on mobile switch with existing Apple phone... made the switch without a hassle and phone is working fine! Recommend this store to all!
A sales girl named Chloe signed us up for service at the Colorado State Fair. Be careful this gal will promise you the moon. She screwed up our order,work order and pricing.She gave us her PERSONAL PHONE Number.She said call me with any questions or problems.During install we found several discrepancies on the work order. I have called her several times. I have sent her text messages. A week has passed without a return call.She (Chloe) is a scam artist. Dont do business with her!
This was the fastest Comcast experience Ive ever had. I was in and out with my equipment in less than 20 minutes. Only downside to that was 15 minutes out of the 20 were spent waiting for a rep. However, Im not complaining because Im usually on hold for at least 30 minutes if I try to do anything over the phone!
Its very nice to have a physical store here rather than having to do everything over the phone, and made sign up very easy. However, I was promised an upload speed that I didnt get, and after calling in a few times was unable to actually get the speed I was promised. Im still getting good service and the download speeds I was promised or better, but its a bit frustrating to have been misinformed from the get-go.
While I cant speak to the overall quality of Comcast as company, (Ive only recently used their services and havent had any issues) this specific XFINITY store was great. We had to go here two different times because of slight issue getting internet set up the first time but the staff was super helpful and nice. The wait each time wasnt so bad and both of the employees who helped us out were very friendly and knowledgeable. Dont be put off by the low rating. A lot of the negative reviews on here seem to be more about Comcast as an organization. This store and staff really are awesome and deserve a chance before you totally write off Comcast.
Great and friendly service from Spencer today. First time at this location. YMMV obviously depending on when you come in and who helps you out. Still, today’s experience was great.
Theres are a lot of 1-2 star reviews for this place in which people just in general complain about Comcast as an organization, their business practices, etc, etc which I understand how people could be frustrated with.HOWEVER, I have always had good experiences at this particular location, the people there are friendly and helpful and I have almost never had an excessive wait to be helped. Ive always had any problems resolved and have even been helped to get deals to pay less for the services I needed than what I was paying when I went in.So if youre wondering about the actual service at this location, and not how people generally dislike Comcast - I only have positive things to say about the people and service Ive received at this location.
Talked with Cody about running a credit check without my permission. He explained very clearly why and how it happened. He, along with another employee helped me out! Good employees!
Their phone support is awful. I have asked to speak to management and I’m told there is no way to connect me to a manager, then I get hung up on. It’s happened 3 times now.
Really helpful people that want to get you the best deal and help you move it start it quit, just make sure you research what they offer you so you dont get tangled up in voice service it something to bundle better.
Nice helping people but I got someone who was very confused about the student bulk account and didnt supply me with the complete kit. But someone else rectified their mistake the next day when they visited my home to fix some other problem. So all in all the service was prompt and the connection is fast.
Despite whatever misgivings you might have about Comcast as a company, this is a very nice, new customer service center. Its rarely busy and has an automated system for queuing for service. Im probably closer to the Denver store but I drive to this one since its overall faster. Everyone has been quite nice as well.
Thank you Irving and Josue for helping me navigate my Internet Essentials application
Heres the bottom line. Customer service by phone was a dismal failure. Pain in the butt to drive to this location but once there it was utopian, surreal even. Service rep Cody was beyond kind and polite and addressed my issue in a couple of minutes. He also offered to help in future too. They even laughed at my Dad jokes. Ba-na-na-na.
Ive been to the Xfinity Store by Comcast several times for my Internet and cell phone service. I have never had to wait. The people in the store are friendly and helpful. Phone support after the sale is not good, and, unfortunately, some services are only available through phone support. Internet can be very expensive, but it can also be fairly cheap, so theres something for everyone. I was one of their first customers for cell phone service, and the back-end services just werent ready. However, they have the cheapest cell phone service around here.
Staff is nice and usually get stuff done, but they work super slow and there arent enough of them. I went in and they said 5, maybe 10 minute wait, 30 minutes later I was still waiting so I left.
Great service, much better than dealing on the phone, worth a visit!!