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Speedy Glass
18206 Bothell Way NE, Bothell, WA 98011, United States
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Speedy Glass
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Ro
Review №1

Great services. Quick turnaround time as soon as the required part was available. Excellent communication and customer service. Thanks

Ad
Review №2

The team at speedy glass is great! From the minute I started my insurance claim they’ve been professional with follow up, providing me with an appointment which accommodated my schedule and fully explained the process. For example if you have any kind of electronic sensor on the glass it has to be done at their shop for calibration, otherwise they are willing to complete set up at your home. In my case I had to go in and took about 2 hours.Once you get there you are greeted by Dusti (funny and charismatic), they have wifi if you need to work and they even gave me a small portable desk to place my laptop. Felt right at home with this team.Only one small thing to note, they do not have air conditioning so this time of year gets a bit hot in their waiting room. Again that’s only if your going to stick around and wait, otherwise they will call you when ready.

Ma
Review №3

My vans battery died right across the street from them. I called them just to see if they had jumper cables and they sent someone out to jump me in less than 5 minutes free of charge. It sounded like they were pretty busy at the time as well. Super appreciate you helping me out on short notice, thank you!!

Vl
Review №4

Nice job! 👍🏻 Friendly staff. The trim turned out looking even better than from the factory, much tighter to the body. Right on time. Very happy 😊

Bi
Review №5

They fixed my window so I can drive my pickup until my new window can be installed. Great job. Thank you Speedy Glass!!

Am
Review №6

There is a lot that took place but I will try to summerize. Bellingham Toyota Dealership sent me to Crystal Fusion for cracked windshield on a brand new car. From there, I was sent to Bothell by CF (2 hrs away). Although Dusti was nice to talk to, but she is extremely careless.The workers were extremely rough, they left grease marks inside the car, scrached the side pillar. As I complained, they took pictures and offered to replaced the entire side pillar. As I drove home, the camera housing in the windshield came loose. When dealership saw the job, they said it was an off the market shield and they left visible gaps around the windshield. Agent asked me to file a complaint with CF.I was once again sent back to Speedy Glass. They made me wait 2 months for the job. I went back, they installed a new windshield. This time, they left grease marks in the ceiling and left a mess inside the car. The windshield job missed the bottom plastic.Dealership then offered to do the job themselves as speedy glass once again did a poor job. Speedy Glass stopped responding to text by this point.It was a brand new car and Speedy Glass ruined it. Dealerships parts department tells me that even though CF is a good product, they have had numerous complaints by customers dealing with Crystal Fusions personnel and service.To new car buyers, I would avoid buying this service when buying a car from Bellingham Toyota. Save your money and AVOID Speedy Glass at all cost!TO THE REPLY FROM SPEEDY GLASS:How are you going to fix this? You guys ruined a brand new car. What are you offering??

sa
Review №7

Super quick and quality service.The pricing was decent as well.

Be
Review №8

Great service reasonably priced

Ti
Review №9

They got me in quicker then I expected for my windshield rick chip repair. It was done in the time I expected and it is barely visible. I am happy with the job

He
Review №10

Do not recommend. They did not have an after-market windshield to fit my Subaru, so I paid for an OEM windshield. I just had that windshield replaced (its an issue with Subaru windshields, not an issue with that installation) but the installer today from Signature showed me where all of my cowling clips had been broken by the previous installer(s). Unacceptable, will never take a vehicle back again.Photos are of spots where cowling clips are missing, and one of a broken driver corner cowling.

Da
Review №11

I used this business for windshield ding repair. I like working with this local business, as they are always professional.

Ro
Review №12

My windshield was replaced quickly, and the office attendant was extremely helpful.The price was good, and the follow up guarantee was awesome, even though we moved out of state, we found it worth the effort to go to Bothell and replace our bad window before we moved.

to
Review №13

Very poor the person who came out to do the window had no idea of what he was looking at so the window did not get replaced. Had to take to another shop...Joes glass and they did an outstanding job and highly recommended them for future work.

Ry
Review №14

Happy with the service. Tom Lusich from Shoreline State Farm recommended this place and we had a positive experience with 2 vehicles here so far. Thank you

Mi
Review №15

Always great and prompt service!

Ro
Review №16

Very friendly and helpful staff... They are so good, there is almost a week waiting list !!! So call early and you wont be disappointed with their work.

Er
Review №17

Having worked in a service and retail position before I know how important these reviews are. I took my car in on Monday to have my windshield replaced and they team there in Bothell did a great job. However, the next day when it rained I learned really quick that my wipers werent working properly. So I called the shop and they sent Ken out immediately to correct the problem. We all know that not everything goes exactly right 100% of the time, so it matters how you respond to it. I will definitely be recommending Speedy in Bothell to friends and family. They exemplify great service.

Je
Review №18

Never called me back with a quote after taking all my info, kinda felt like I was an inconvenience when I called. Had planned on going only to them but when they didnt call me back, I called called few other places and found them to be anywhere from $70 - $100 more than other places.

Da
Review №19

Saw a chip and made a reservation. Apparently it had been repaired before and I didnt realize it (bought car used) Employees were courteous and honest. Have used them before and will again.

Mi
Review №20

Excellent customer service and their pricing was considerably less than what other companies were charging for the same windshield replacement.. I definitely would recommend talking to them before buying fron another company.

Ki
Review №21

When I went in for my appointment, neither of the women working had masks on, as well as a customer who was there. I am immune compromised & did not feel safe in this business. I was very disappointed.

Ly
Review №22

Have always had Speedy replace our windshields - 3 on one car and 2 on the other (we have old cars!). This last time, we had water drip in the car and they replaced it at no charge in addition to sanding the rust off the roof rack. Great service and nice staff. Very satisfied.

Jo
Review №23

$75 less than the competition AND he saved my Good2go! Pass too...🏆🥳🎈🎉🎊

Br
Review №24

Fast and quick to fix my back window have do a follow-up if all good they get 5 stars. They saved me hundreds of dollars.

FO
Review №25

I came in close to the end of their business hours on a Monday. I expected to be met with its too late in the day come back tomorrow. But she promptly greeted me and took my insurance info and had someone look at the rock chips on my windshield. I talked to insurance and they took care of it. They quoted 30 mins and were done in 15. Perfect business! Ive taken my other car here and they did the same service

Ha
Review №26

Excellent customer service by Dusti & Cecily. I sent Dusti this morning a picture of my windshield chip and she got me in later that afternoon. I had a very easy and speedy experience here! Highly recommended.

T
Review №27

No masks? Really? Im over 60 years old and male. They may be young and female and not worried, but COVID-19 could possibly kill me.The young lady at the counter was on the phone without a mask when I went in. Rather than standing at the counter in the covid sparkle could, I waited outside. She was on the phone a while so I eventually called from the hot parking lot. By that time the technician was going to lunch.I went back an hour later and a different woman greeted me and then put on a mask. The young woman came out and then put on a mask. She had the technician look at my windshield on my car in the lot. He didnt even have a mask under his chin to put on and was talking to me.He could fix the nickel size chip that I got that day, but said there may be a slight shadow. Ok.Returned to the counter and the women put on their masks. They may not think its real, but the virus doesnt care what they think. They may not understand that the virus cloud is already in the air in the lobby after they talk on the phone, but the virus is happy to hang. I got out ASAP.Picking up my car was the same, they put on masks after I came in and after they asked if I was picking up a car - not before. They were polite and efficient other than putting my health at risk.The fix was not the best. Theres a sunburst pattern the size of a half dollar right in my line of sight. Bigger area and very distracting. Seems like the resin wasnt UV cured long enough and not scraped with a new razor -if at all. I dont think a plastic polish at the end would help because of the significant radial arms - it looks like a drawing of the sun.

Te
Review №28

My front window on my vehicle was replaced that had a rain sensor on it. I ended up moving out of the area. I did not realize that the rain sensor was not working until it began to rain. Mark- the manager in Salem was so awesome. He called a Speedy Glass place in my state (Washington) and had them honor my contract with him and replace the failed glass. Between these two places - Bothell and Salem Speedy Glass companies- they were able to repair my front window and get my rain sensor working right in time for the rainy season. So - thank you Mark and the Bothell Speedy Glass for working together to make it happen! You have a very happy customer!!!

Br
Review №29

Friendly staff. Waiting in the office was pleasant

Se
Review №30

Pretty solid service doubt I would have gone in without a coupon I found in the mail

sy
Review №31

I woke up this morning to a call telling me that my car and three others on the street had been broken into. All of us had a passenger window destroyed, glass everywhere. After the police came, I called these guys and two hours later Ken showed up and fixed it with more than enough time for me to go to work. Ken was professional and quick and I really can’t thank him and everyone at the office enough for squeezing me in. You guys are awesome!

Su
Review №32

My 2006 F150 was old and required replacement parts for the windshield that had worn out over the years. Speedy stuck to the original quote and fixedthe disintegrated parts at no extra charge. Way above and beyond what I could hope for. Great service and an excellent price. Thank you Speedy!

Fr
Review №33

Great customer service!

An
Review №34

Great Service! I had just returned from a LONG road trip and right before I got home a rock cracked my windshield. So I saw speedy glass and saw that they had a mobile service, which is excellent! They accommodate your schedule and are very easy to work with. I also work for a Local State Farm office and when my clients have a similar situation ill definitely be sending them here!

Ma
Review №35

Having a professional come to your house to repair/replace your windshield is wonderful.

Ja
Review №36

Price point was exact.Service was quick.Communication was awesome.Couldn’t have asked for a better experience.Highly recommend Speedy Glass in Bothell!

So
Review №37

Excellent service and work replacing our van’s windshield! I messaged them through Yelp, and they quickly replied with a detailed estimate. I then called to make an appointment and got one in a few days. Everything went smoothly to drop off the van and get it back in one hour. The windshield even came with tint which happily surprised me and saved me time and money to have that done separately. They even peeled off the sticker that reminded me of when to get my oil changed that I forgot to take off and stuck it back after the new windshield was in. The price was better than any other place I called including our glass break coverage in our insurance! I highly recommend this place for any glass needs!

By
Review №38

Dusti was amazing. Best customer service I have had in a long time. She over extended her services and made sure I was taken care of. Amazing!

Ta
Review №39

Got me in at short notice. Good job with the small gouge. Perfect job would have gotten them 5 stars.

Da
Review №40

These are the guys (gals)!!! They fixed a large window in my home AND truck. (Both broken by me, but that doesnt mean i have anger issues.) Perfectly done and at a cost which Im sure was reasonable. I dont price everything and neither should you when these guys come so highly recommended.

Ke
Review №41

I have done windshield replacement here with 2 cars and repairs on 3 additional vehicles. Great service, fast and convenient. I no longer shop the price because there have consistently been the best bang for the buck. I also, schedule an appointment a week out so Im guaranteed my part will be in. Regardless, of how fast the can get parts delivered. I have seen them order parts and have them there that day.

JM
Review №42

Hope to all powers that may be you windshield dose not crack on a weekend because there closed. That is bad. You would have had my business but nope. One of your competitors that are open on a weekend. Will get my business. Wish I could rate no stars.

Gr
Review №43

Had a mobile repairman come. He (James) even came early, finished quickly and was super nice, glass looks fine. Would use again, super easy, thanks!

Mi
Review №44

I was a walk I today. Dusty worked at the front desk. She was warm and professional. The glass worker was done repairing my glass before I was done getting authorization from my insurance company. They are Speedy!

Be
Review №45

Speedy GlassUse to be my #1 go to place for glass for the past 20+ years? (I support local businesses in Bothell), but... apparently their glass installer quit 6 months ago and has not found anyone to hire/replace this service, so they refer everyone to their Seattle store. I asked for a quote over 3 weeks ago and they said they would get back to me within a day or two by either calling or sending me an email with the quote. Never heard from them! So a week later I called Intermountain Glass in Bothell and they said they dont do the type of work I was requesting but, referred me to Associated Glass in Lynnwood. Thank you in a mountain glass and thank you Associated Glass for completing my glass job quickly and above expectations! I now have a new glass company that has the people, the customer service and the quality anyone should expect!! Thank you Associated Glass for being my new provider! My glass project results, PERFECT!!Your team is stellar and awesome! ☆☆☆☆☆Berke T Horrocks#AssociatedGlassLynwood#IntermountainGlassBothell

Fr
Review №46

I have had work done by this shop in the past, specifically a rear window on my 1998 Subaru Forester. This particular instance, a small chip in the windshield cracked to the point where I felt it unsafe. My auto insurance company had a link and application process that was easy and shop recommendations of which Speedy Glass in Bothell, WA was a local suggestion. The insurance application was accepted and forwarded to Speedy Glass. Within ten minutes, Dusty, the office manager called and set up an appointment for the next day between 8 AM to noon.The next day, James the mobile technician called and arrived about 20 minutes later. The old windshield was removed and the new one installed in about an hour.The mobile service was excellent; quick, precise and clean.All in all, the service provided by Dusty and James was superb. They were cordial and friendly. The process was easy, fast and without hassles.I would not hesitate to recommend Speedy Glass - Bothell for any glass repair needs and if needed, would call them again.

Ch
Review №47

Excellent customer service and high quality windshield replacement. Very impressive management, installers and other staff. It was our first windshield replacement and we didnt know the steps to take especially with our insurance. Dusti was very responsive and got us an appointnent, also ensuring our dealership had our windshield in stock and the process was authorized by our insurance. Colby stayed with me on the line and did a 3 way teleconference with my insurance and helped me make a claim. Everybody was great. We even got a sweet wedding message on our wedding day! Highly recommend them!

S.
Review №48

Have been going to Speedy Glass Bothell over 12 years. They’ve always been great repairing or replacing my windshield. Very friendly and have always done a great job. Highly recommended.

Je
Review №49

Saw me within 30 mins on a Friday afternoon. Nailed the process with my insurance and had it done in less than 30 mins. Top notch service!!!

Aj
Review №50

Extremely poor customer service, takes forever to answer the call... Operators have to talk to the store back and forth to get the final stuff settled...The windshield work it good, that is where I am giving the 2 stars

T
Review №51

Ismael arrived as requested on the appt time - he’s very knowledgeable/skilled in his work! He did an excellent job.. I was a bit hesitant to use a mobile glass co. But will let others know of your co and this tech ismael-very satisfied.

Te
Review №52

Speedy chip repair... $60 far better than a new windshield

Jo
Review №53

Our technician Ismael was very kind and personable. He was very skilled and I felt like I got a good job done.Thank you

Je
Review №54

Great price and they replaced my windshield before i even finished my beer at the awesome wood shed at anderson school up the street.

QM
Review №55

I scheduled service almost 2 weeks out and on the day of service it started to rain. Staff arrived about 45 mins before their office was scheduled to close to do a windshield replacement but communicated with the rain starting they could not guarantee reliability of the install. So we decided to postponed and I would reschedule. A little later the office telephoned and indicated the reschedule couldnt take place for several weeks. I asked could it be prioritized since their staff suggested the reschedule. I was told staff shouldnt have suggested the reschedule and they couldnt get me in earlier. Finally the office said staff could come back and get the work done but that sounded iffy given what I had been previously told. So I called Safelite and got the windshield replaced within 2 days of the speedy canceled appointment. Not sure how good Speedys work is, but working with the office staff was not as easy as working with the technicians (techs seemed genuine, office staff not as much).

Da
Review №56

Very responsive and efficient by phone, as well as through todays windshield replacement. Knowledgeable, skilled, responsible.

Jo
Review №57

I cant enough about the service! Dusti was great . I would HIGHLY recommend this place! Thanks again Dusti!

Ty
Review №58

This place had excellent customer service, and my window repair was done within an hour. I was very impressed with the due diligence that was done as a part of the repair, especially considering the affordable prices of their services!

Mo
Review №59

They did a great job! Nice employee. On time. Convenient mobile service!

Er
Review №60

Great job

Br
Review №61

Ismael was timely, friendly and did a great job filling in the chip in my windshield. He was very knowledgeable.

Mi
Review №62

Fast, quality service. I texted in this morning and was able to get in the same day to fix a rock chip on my windshield. Thanks Dusti for getting this handled so quickly!

K
Review №63

The staff at Speedy Glass Bothell WA are the nicest & most professional of any business on the Eastside. Great pricing & expedient service!

wi
Review №64

Great service on time and if you need help they are there will use them again

De
Review №65

I couldnt ask for better service. I needed to get some windows replaced (broken seal) in my moms home before putting it up for sale. In researching options I found the Speedy Glass team who responded to my inquiry within the hour. They had a guy out the next day to provide a quote, which was about $800 less than the other quote I received, and had the glass ordered and ready to be installed within 5 days. Dusti was great to work with and she kept me informed each step of the way. The installer showed up when expected both trips out to the house. I would highly recommend and definitely use again.

Sc
Review №66

Had a broken window in an excavator and they were able to make a piece of glass for it and had it installed in no time

Ki
Review №67

I am so grateful to find this company!My moonroof shattered a week ago. I wanted a price quote of the damage done and a time frame of when I can get in. I have been doing my research to other major competitor autoglass companies, and find the process frustrating, inconsistent, and disappointing.I finally decided to try Speedy Autoglass for the first time- and I am speechless on the speed; clarity, and kindness in their front desk, Dusty!Dusty provides phenomenal customer service over the phone. Where the competitor glass company told me it would take 24-48 hrs for a specialist to give me a quote. It took Dusty 5 minutes. Where the competitor glass company told me the job would take 6-8 hrs; Dusty promised 1 hr. I am looking forward to my appointment, next week!

ch
Review №68

I was going to have a windshield replaced for an old car that Im restoring. had a rust spot so had to have some body work done for it to be safe to install. while I waited I replaced my trucks back window. I was initially quoted $230 then I called back to make the appointment after checking with other places for the price and was quoted $270 but the only window they could get would be $310 so that sucked. the tech arrived an hour and a half late for the 8am to 12pm window they gave me. the job that was done works for a work truck how ever I canceled my appointment because the back window when installed looks like the right side was not put all the way in. it doesnt leak or anything so it works for me because this is a work truck so it doesnt have to be pretty just work but I would not have them work on a car that will be in a car show. The quality is just not there.

Th
Review №69

Quick good quality work and completely vacuumed all the broken glass. Im happy.

Ma
Review №70

Great and fast service at a good price

Br
Review №71

Absolutely the best experience ever technician was incredible I never go anywhere else.

An
Review №72

Good installation better than Autolite that installed the windshield poorly and broke because the windshield was forced and got brittle by Autolite and found this place close to my home and they installed it perfectly.

Lu
Review №73

They definitely lived up to their name! The guy said it would be about 15-20 mins to complete, he finished in less time and the two women at the reception desk are such sweethearts!

Ry
Review №74

The windshield is nice and the price for the work is great. Staff is polite and responsive. However, I was a bit disappointed in what I feel is sloppy work.First, the installer damaged and cut an antenna wire for my security and remote start system. Apparently it was caught in between the windshield and the frame, but I am not sure how that could have happened since the system was installed long after the original windshield. They did call me and tell me right away but I feel it could have been avoided with a bit more care, but I do appreciate them being forthcoming. Also, she said they would probably cover the cost to fix it - I think that should be a definite, however at first she said they would not since it was aftermarket. I completely disagree with that but fortunately the alarm company sent me replacement parts for free. (BTW -FirstTech/Compustar is TOP NOTCH) It will just take time & labor to repair but my system has been down for over a week now.My second issue is that the installer left several shards of glass in the passenger seat and I cut my hand when I leaned on the seat. I have not called them to inform them of this yet but I definitely need to. I didnt notice glass in other areas but I havent looked closely. There was some debris and glass along the seam where the seat back meets the seat, I leaned in to grab something out of the console and the glass stabbed and cut me. That is completely unacceptable and lazy in my opinion and should have been cleaned up thoroughly.Despite the great price and friendly staff, I dont think I will take any other cars or business here.

De
Review №75

Technician was on time, courteous, answered my questions. Very pleased.

Jo
Review №76

Windshield replaced in under an hour. Looks great!

Ch
Review №77

Great fast service, Dusty was a pleasure!

Ia
Review №78

Made a mobile appointment, and they didnt show up and they never called to let me know they werent coming.

Su
Review №79

Speedy, excellent customer service, quality work. Thanks!!!

Bi
Review №80

I had my front passenger window broken out and Speedy was able to replace it relatively quickly for a good price.

Do
Review №81

Great service guy.

My
Review №82

They are GREAT!!

ka
Review №83

Wonderful people fast courteous service

Gr
Review №84

They work so fast

Ma
Review №85

Great service

je
Review №86

Very clear on price and had both my broken windows fixed in hour...thanks speedy auto glass

Se
Review №87

Fast and friendly.

Do
Review №88

Cheapest glass shop in town

St
Review №89

Great service

Da
Review №90

My go to glass place.

uz
Review №91

Bad customer service

Jo
Review №92

Excellent they helped me with my search and I expect my product in a couple of days

Information
9 Photos
92 Comments
4.4 Rating
  • Address:18206 Bothell Way NE, Bothell, WA 98011, United States
  • Site:https://speedyglass.com/store/bothell/
  • Phone:+1 425-486-1032
Categories
  • Auto glass shop
  • Glass repair service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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