Prompt and solid customer service. Something I ordered was out of stock and they called me to find out how I wanted to proceed. Really nice individuals I spoke with and they took care of me. I have never been cool-guyed by the people here. I live in Southern California and I received my order extremely quickly as my items were shipped the next day (I ordered late at night). I highly recommend that you do business with this skate shop.
Bought a skateboard for my sister as a gift, the customer service was phenomenal, they helped me pick the perfect size and everything. And its been 3 months and everything is still working amazing. Thank you😊
I was from out of town and I bought a board on their site for delivery in person (the storefront as of June 4th, 2021 isn’t open yet) and they hooked a blade to grip it with as well as a tool to put it together. I was hyped! Great local skate shop that you should definitely support whenever in Boston.
Impeccable customer service. Shipping is always prompt and generally my items arrive a day early. These folks even answer the phone when you call. If I order any skate related items online I order them from Orchard Skateshop. Yell exit Matty Reddy and Zak P.
Best skate shop in Massachusetts! I’ve been a customer from their retail spaces for years and recently made a purchase online for Xmas and they took great care of me as they always did! Great prices, unique inventory, amazing customer service! Can’t wait to see the new store when is open
Shopping some pads online and couldn’t find my size, so i called the shop. the person working was extremely helpful and went out of his way to find a set of pads that would fit me and create a link to make checkout as easy as possible. really appreciate the kind service! cheers, 10/10 will definitely purchase from again.
Always wicked responsive and helpful.Ordered a hat online and got it the next day.My go-to for anything I need.
Super friendly, and helpful. Needed to make an exchange because of sizing, and they made it super easy.
Amazing! Super knowledgeable and supportive staff. Highly highly recommend!!!
Although Orchard is pretty far out there, (it took me 20 minutes on the green line), it sure was worth the trip. The selection and pricing is simply unparalleled in Boston. Orchard is a one-of-a-kind shop, offering high end authentic, unique, streetwear brands for pennies on the dollar. Absolutely fantastic selection and the service is just as great! The Orchard employees were super friendly and helpful in getting me what I was looking for. I cannot recommend Orchard Skateshop enough. Do yourself a favor, make the trip out to Harvard Ave and check it out.
Ordered online from Australia, my XT skull and sword was exactly as pictured, 30 year old Thrasher mags in great condition.Postage time was ridiculously good, six days from store to door and hallway across the world. Highly recommend
Great skate shop. Excellent staff very friendly and helpful. Highly Recommend
The promotion they got going on 12 Days of BS, I’m enthusiastically sure that I have answered most the trivia questions correctly, however do not get picked. They stated they generally only do NEW ENGLAND (mASS) but this 12 Days of BS was open nationally, however it seems they ONLY pick mASS. It is what it is!
One of the best costumer Service, they said “if you need any help with anything call back and I’ll help.”
Fast, friendly and responsive service. Armin went out of his way to get me the goods. Glad to have this shop nearby.
Took a 4 hour detour to go here, you guys rock! Thanks for looking up the first 2 turns to NJ!!!!
Just got my package from Orchard and Armin.. great skate shop definitely the best in this region.being a newer resident here there isnt another skate shop I will be spending money at.. great business
Asked my boyfriend to get my first skateboard gripped here today since you close before I can get there after work. Came home to find my grip is jagged on the sides, completely off center, and the logo is backwards. Also was going to give this store more business when he asked what a good setup would be to start and the persons reply was “anything”. Really disappointed, will not be coming back.
I’ve been to this skate shop in person many times and bought from them a lot as well and every single time is a good experience. I called the store to ask them a general question and the customer representative was giving me sarcastic responses and was very dismissive. I am going to the shop today to let them know.
Favorite skate-shop. Always re-up on my Nike blazers here!
What an awesome place. Staff were very cool and set up my board for me for free. They have cool skateboards, cool clothes, and cool shoes. Also they have a skating bowl in the back which is awesome. Would definitely recommend this place to everyone who skates or likes skater apparel
God bless bro! My man gave me a seltzer to go!
I visited Orchard to pick up a complete, and I cannot recommend the service enough. The employee I worked with was awesome, and helped me out with everything I needed, even showing me how to assemble the board. Inside there was everything from shoes to decks. Theres even a bowl in the back to skate in. Great place!
Went there to put together a new board, amazing service. Staff gives tips to the customer and lets you know everything. They also have an indoor dome to ride. Amazing
Awesome shop. Really friendly staff (Chris) helped this old timer pick out a new set up suited for my age/ weight/ ability/ health insurance coverage. Great selection, knowledgeable staff and very cool bowl feature in the back of the store. Whachya thinking bout, shop local fool!
Im 45 and my experience at the Orchard skate shop has been great since day one and the employees and owner are just down to earth and skaters with the passion..(if you know what I mean)... basically the place to go in all of Boston....no doubt.......
Before I went to Orchard Skateshop, I have only bought already built skateboards. At this shop the sales associate took his time and patiently explained everything about putting together a skateboard. He took the time to teach me. I learned about more the parts of a skateboard and their function.
Dont shop here try Civil Wear
Super rad storefront, friendly skaters and staff and a wicked tiny (open to the public) wooden bowl sets this place off as the hippest skate shop in Boston- with a large selection of softgoods as well as street essentials
Cool dudes here. Willing to help you out with new setups, decks, or parts. They even have an indoor mini very ramp so thats pretty cool.
Orchard is amazing! Very friendly and helpful staff and they only carry the best quality products. They have a bowl in the back thats also a blast. Id recommend anyone go here for anything skate or apparel related - All of their merchandise is always hip and with the era
Great place, great people. 10/10. The go-to shop in Boston
Great vibe wonderful staff overall great community. My and brother have bought 2 boards from there and are planing on getting many more.
I like to hold my product before purchasing so I dont faux with the internet. The shop Is crucial to the culture. The internet and the mall are not. Go take a look. Hold your options in your hands. Smell it as you are removing the wrapping.Breathe in the glory. Worship the wooden toy.Support the local till death.Never stop rolling.Observe ledge laws when filming.Forbidden 14 is forbiddenGive good tidingsLeave the ledge gods offerings of wax paint and metal. Always run from the man. Never talk to the cops. -shalom-
My son has been going to Orchard for years. Ive often gone with him because I love the atmosphere, the staff (the owner, Armin, is a fantastic guy!), and I can sit and watch skate vids while my son shops. They have their own gear plus other brands. Great selection, great value, and excellent personal service. (They have freebies if you buy a certain number of boards or pairs of shoes. Ask them about it.) Bonus for skaters: the birds nest skate bowl built right into the store! Highly recommend Orchard!
The famed half pipe in the store keeps this place electric -- plus, look at some artwork (on the second floor) or buy some gear (decks, t-shirts, helmets, sneakers). Friendly owners that will host parties or art shows, with knowledgeable/passionate staff. Its an interesting place to pass time on a lazy Sunday.
I bought a set of bushings, but it was missing a piece inside the package. I tried to return it, but that led to a small argument. Besides that, they were nice, but mainly focus only on skateboarding, no long boards or penny board related items.
One of the few legit skate shops in MA. Orchard has done a lot for the skate community such as providing a mini-ramp and then bowl for anybody to come skate, mind you, for free. Whoever gave Orchard a bad review is clueless. They are a true roots shop that carry proper brands. I just purchased an Orchard shop deck (8.1) for 35 bucks. Mint.
Super customer service with a great selection of gear. A really fun shopping experience!
Great skateshops, great humans. Bowl is amazing and the shop is always playing cool vids, fresh zines, and doing cool video premiers
Love this place. Awesome free art gallery and amazing indoor bowl to skate.
Its a real skate shop. Love skating the bowl each time I go.
Amazing. I have Looked at alot of skateshops in my time of skating (11years) and this shop... one of the best. There knowledge on skateboards was one point. Shop was super clean and very easy to find what your looking for. As for prices, super good deals and great gear. They also have a rewards program. Buy 5 decks get a free t shirt. Buy 10 get a free deck ! Thanks guys for all your help. You deserve this review. Skate on.
Take the T, Allston parking you know.
Really great guys and very helpful too, they also have very great gear and deals
Terrible customer service!
Skateshops around the Boston area come and go -- but this place looks like its gonna be around for a while. They have a great selection of decks, and the miniramp is pretty cool for rainy days. Last time I was there, they had a little sculpture exhibition upstairs. Definitely check them out -- its pretty easy to get to from Harvard square on the 66 bus.
Let me start will all of the good things! This store is super awesome aesthetically and functionally. It is a great experience going in and just browsing or just coming to skate if you want. The employees are always super helpful and nice. However I the online experience with orchard is horrible... The webstore isnt updated properly ever, the menus are confusing or display to much. Because of the webstore update issues you can get super delayed orders. However here comes another strong point for orchard. They handle mistakes in the best way possible. They take ownership of the issue and rectify it with a reasonable response. Even despite the very poor web presence their customer service and cool vibes well make up for it!EDIT: Orchard has made a real effort in improving their online experience. Everything is much better organized and really makes a difference in finding things quickly. Their customer service is legendary as always, but they just made the online better for lovers of the shop that are just a bit to far to drive :)Orchard is my default answer for a place to go when I run into other skateboarders, but hopefully this can stand in for that recommendation for us on the internet. Amazing shop, more amazing people.
Best skate shop in Boston,hands down.Tiki bowl inside great to skate on bad weather days
Definitely not a skate shop. More like urban outfitters discounts section if you tripled the prices. The store is vastly empty of products. Its almost like the dont want to sell the 4 plain white t-shirts they have out listed at $80! They certainly dont bring out the charm. First time here I said I wanted to learn how to skateboard, they looked at me blankly and said so pick one out?... I didnt... surprisingly it was even more difficult when buying a hat! Dont waste your time. Go to urban outfitters for this style of shoes and clothing. You can also find these shoes and skateboards at the chain Zumies; i prefer small shops and now get my skateboards, as I got one and fell in love, with a great little independent one in Somerville called Maximum Hesh
Details as requested. I came into Orchard Saturday to buy some better quality medium soft bushings and some extras for a relatively new skateboard. I have a $750 longboard that I was working with for the past couple months and bought a few things from the other local skate shops like bushings, new bearings, a helmet for downhill - I am not new to purchasing gear. I decided to get into skateboarding on a shortboard so I got an excellent but cheap starter board to test out with plans to upgrade it once it degrades (it actually rides similar to a cheap element board so its pretty good for a starter board). Once at the shop, the cashier during that shift along with another customer/his buddy verbalized a number of things to me that I found unhelpful. Its not a real skateboard, you should ride this skateboard to see what a real skateboard is, your skateboard sucks - the other customer said these things. The rep mentioned things like bushings wont do anything for you along with what did you expect coming into a skate shop with *that*. Overall the experience was sub-par because of this so I left leaving the goods I was going to purchase on the table. I may be new to skateboarding on a shortboard, but I know my stuff when it comes to parts. My rides on my longboard setup are way better with a venom tall barrel SHR + orangatang nipple combination than stock bushings. I believe there is no reason to treat a new customer poorly/differently based on the price of his setup especially if he is just starting out - if someone new to the sport needs assistance or advice - provide it, be respectful about it, keep other customers (or your friends) comments in check if you are working there, its the reps job in my opinion.
I was looking for a specific pair of Nike SBs, and Armin was extremely helpful during the process. He emailed me right away when they came in stock, and was able to hook it up with a pair. Great customer service and a standout guy. Im for sure going to stop in the shop when Im in the area to pick up some more grear.
It was super cool rate it a five
Such a sick shop went to both of the stores in Boston had a great experience in both highly recommend !
Support your Local Skateshop and shop at Orchard. They support local businesses as well by carrying New England brands and brands that their shop riders ride for.They get a lot of the exclusive Nike SB shoes that the sneakerheads want.
Great for gear and niche brands. Always grab my hats from here.
Good customer service and friendly. Treated my son with respect.
Friendly attendants nice shoes everything for skateboarding
One of the best Skate shops Ive ever been to. Friendly, zero bad attitude - Hope this place runs and runs.
Sells fake products from China and tries to pass them of as authentic. Stay as far away from this shop as possible.
Great store great and employees
Really nice and welcoming staff! Oh and they have an indoor bowl!!!
Rude staff. Need some basic education.
Best Skateshop Ever!
Super chill, good bowl
One of kind, great place
Super helpful staff
Really cool
Place is where you go to get the goods.
Great
Video game level.
Selling fakes
Its worth it
Rad
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