Thieves. Charged over $300 for a gift. When it is not received I decide to reach out. Upon contact, they say the item is delayed a year. Reach out after 12 months and after 18 months. No one will speak with me. No item has been shipped. They still have the $300. Do not order anything from them.

I was extremely hesitant to do business with NRO after reading so many negative reviews. However, I addressed these reviews over the phone with Whitney, the Wellesley store manager, and she made it clear the she was trying to rectify the situation. I ended up taking a calculated risk was very pleased with both Whitney and the product I purchased. I can’t speak for everyone else, but my experience was great & I would buy from them again without hesitation.

The staff member, I think his name was Shawn, was very helpful in showing me their different insulating jackets. He was friendly and when he couldnt remember an exact specific about a coat, he went to the reference book to give me the correct information. I would definitely shop there again.

I stopped in to get season ski rentals for my daughter- they were fabulous! The man that helped us was great with my 4 year old and took the time to measure her foot/get her boots right . I had read previous reviews and was a little nervous, but I couldnt be happier. I would absolutely go back!

This is a super fancy sporting good store on Charles Street in Boston in Beacon Hill. They have a lot of cool stuff but its a little bit expensive for me. they have a lot of Patagonia and stuff like that. Charles Street is a nice place for some window shopping if you have a chance.

One of my all time favorite boutiques in Boston. I always find something every time Im in there! Great brands like St. James, Joie, AG, Calypso and more.

WARNING: DO NOT DO BUSINESS HERE- I sold NRO and the owner Jason Indelicato- $5,000 of merchandise in 2017- They have never paid, will not answer my calls or emails- they stole Thousands of dollars from me. I was also told recently that they do this to lots of other small businesses and online shoppers - Jason needs to get locked up.

DO NOT DO BUSINESS WITH THIS STORE OR NRO ONLINE. I would give them 0 or negative stars if possible. They have a well-deserved F rating from the Better Business Bureau, and I encourage you to read the complaints and reviews there, I wish I would have. The fact they have a brick-and-mortar store on a cute street in Boston and a nice preppy website does NOT make them reputable. Whitney Pyzowski has been our primary contact and she has scammed us from the moment we placed our order. She has lied, charged our credit card, never placed our order with the vendor, and strung us along for MONTHS. Im still struggling to wrap my head around how blatantly dishonest this company has been.Here is a timeline of my experience:-Ordered expensive item, website was down, but ordered it through the store, great customer service during the sale-Credit card immediately charged-Told to wait 6-8 months because it is a hand-made item from the UK-Received no follow up-Finally after 6 months and numerous unanswered phone calls and emails was told it was almost ready to be shipped.-2 more months, no contact or product-Reported fraud to credit card, Whitney contacts us, says wait a few more weeks, product coming in next shipment-Contact vendor, they say no, they never received order or payment for my item, and item is definitely not in the shipment.-I still do not have my item or a refund.My current recourse is to review this awful business and get the word out. Do not buy from them! They are SHADY. Im not sure what other under-the-table stuff they are doing but feel at such unease that this store is still running and continuing to scam people.

Great selection and great staff, good qaulity purchases

Nice store but you need to bring everybodys wallet with you

Very friendly environment when I walked in. I got a nice Patagonia pullover and some socks and the prices were very reasonable. Will definitely be coming back!

A wonderful, helpful and cheery staff helped me find the perfect birthday gift for my brother! Will be shopping here again for the upcoming holiday season

I can’t say enough good things about NRO. Preppies prepare yourself for a great selection of all things worthy. Carry on!

Sadley no longer a Beacon Hill resident, but NRO is still my GO TO for the cutest accessories on Charles St. Everything is so adorable and they always try and accommodate me as best as possible, one of my favorites stores.

These people are the worst. I placed an order for a single item. They stated they were out of stock but charged me anyway. Trying to contact this scam of a company on any of the numbers they provide leads no where. I reached out on twitter and they blocked me. AVOID THIS AT ALL COSTS

Tried to purchase an item online and credit card was charged, but never received the item and cant get a hold of anyone at the company. No response to phone calls or email. Cant possibly imagine how a company can have non existent customer service in 2017.

Nothing but overpriced clothes here and a lil ski supplies

The staff is absolutely horrible. Do not shop here. Spend your money elsewhere!I’ve been trying to get in touch with these guys for over two years regarding a purchase that was never shipped. For over ***two years***, the phone number listed on online (google, Yelp, even LinkedIn) was incorrect. I sent half a dozen emails that were never responded to, one of which was to the owner’s assistant through LinkedIn messaging. You’d think that would get their attention. Nothing. Radio silence. I’ve even gone into the store several times and spoken with managers who assured me they would resolve the issue. Nothing. No follow up. Zero.Today I went in and now they claim to have no record of the transaction at all, then gave me the impression they thought I was lying.Un F’ing believable!Worst customer service I’ve ever had. Stay far away.

Friendly staff, good deals on seasonal ski rentals

Awful, terrible customer service. Nobody can answer any questions about online sales, they never call you back, never respond to emails etc. STAY FAR AWAY

Very friendly! Love the dresses and bags...

Great neighborhood store