I was looking for an inexpensive microwave oven. They had only one (1) kind, & only one price. (Mixed feelings)! Ive seen less expensive ones on line. But I was with an emergency.

On May 17, 2021, I purchased a Windowsill Greenhouse at Economy Hardware. I opened the package on May 19th and discovered one of the jiffy strip pots was missing.I called the store to report the missing item and hopefully get the issue resolved. The employee I spoke with said she did not know about the item I purchased and told me to hold on for the manager. I was on hold for 10 minutes before I hung up. I called back 15 minutes later and was told by the same employee that it was just her and the manager working and she did not have time to deal with me and my issues.I was insulted and appalled by this response. I have lived in this neighborhood for over 25 years, and I shop at Economy Hardware intentionally to support local small businesses instead of big chain hardware stores.I spoke with Mike, the manager, who resolved the issue by saying I could stop by and pick up the missing item. I shared with Mike the rudeness his employee subjected me to. He confirmed he indeed said they did not have time to deal with my issue. While I clearly understand being busy, there is a professional and courteous way to communicate that without being rude to a loyal customer.

This USED TO BE a pretty good hardware store, but man it has gone way downhill. Selection extremely poor and during my visit the staff was useless and careless. Go to Home Depot.

THE STAFF WAS COMPLETELY AMAZING AND TRULY HELPFUL!!

I like the small hardware stores, the staff here is fairly knowledgeable, friendly, helpful. They have basically all you could need, with so exceptions, always good experience.

Great selection of items for dorms.

Fair prices for the location and a locally owned business. Obviously it would be cheaper to order online but you are paying for the convenience of being able to pick up what you need for a project immediately in the middle of Boston. There’s a reason Amazon is so cheap. As for the staff (I have seen several complaints on here), I’ve always been nice to them, and in return they’ve always been helpful to me.

Great location! Everything you need for house things! Right down to little detail. Love it😍

Has what you need, solid hardware store

Very nice. Friendly staff and helpful.

Really has things that I need that are on the Shelf

Have almost everything I need for home repair.

Truly the worst return policy I’ve come across. Feels like I’m back in 2008.

Employee called me a douchbag under his breath! This hardware store is near my house and generally has everything I want, so I want to like it. However, their staff is consistently terrible. There are definitely a few quality employees but there are always two or three rude, dismissive people working there. I almost always have some bad experience, typically involving eye rolling. Yesterday topped the list. While showing me to an isle, a employee in his twenties with red hair a beard and a husky build called me a douchbag under his breath. Unreal.

Its really an economy true value shop, they have products and furniture for kitchen, bathroom, living room and bedroom. You can find all the necessary repair tools and equipment. The shop is well maintained and has a good interactive staff. Few stuffs I think are expensive if you compare it online. You can also get painting and furniture repairing products that includes paint brush, roller, tray, glue etc. You can also get comforters, window blinds, hooks, hangers, chairs, tables, storage racks. Garbage bins. They also sell boxes.

Great place to get pretty much anything you need

They always have a great selection of products here. I came to get a folding chair yesterday, and not only did they have your normal wooden ones, but they had a nice padded sort of armchair one that I really liked, too. I have been coming here for years for this reason. They also have very knowledgeable, helpful employees.

Really rude workers. Sometimes Ill see this one nice guy working there, but the others are clueless and one of them so rude that I called the manager after I left to mention how incredibly bad the service was. Good products, not a great experience.

Relatively bad selection - very little hardware or home improvement products. Basic things like keys and spray paint are good here, though.The main thing, however, is that that guy with the bushy beard is always really rude for no reason and seems kinda mad all the time. I stopped going in when I see him behind the counter. I hope hes okay.

Its a moderately sized urban hardware store. Prices arent great but theyre not gouging either, merely fair. Only a few blocks from the green line, which is a plus.A few more kitchen gadgets and fewer power tools than Id expect, but otherwise run-of-the-mill. Staff seemed friendly enough but I didnt need any help so I cant comment on their expertise.In short, its fine.

If you enjoy wondering lost around a store while the huge staff of employees completely ignore you then I recommend losing time here. Or if you feel your life is lacking some 22 year old gossip then they can happily accommodate you. If you need anything of actual use then please steer clear.

Went in to check stuff out and was looking for someone who could sell me a mask. Had shirt over face and the blonde younger worker told me to “get out” and that masks were 10$

Terrible service and very overpriced on most items. Order on amazon instead.

Decent selection. Great if you need some last-minute supplies for a home project. Like many stores in the neighborhood, they stock general housing needs and dorm supplies. The staff is not the most knowledgable.

NOT FRIENDLY AL ALL.MOST OF THE EMPLOYEES ARE ARROGANT.IF YOU HAVE TO GO ELSEWHERE, TAKE IT!!

I wouldn’t give any stars to this low quality store. Needs improvement on overall customer service. They need to train their staff to explain what items are and are not refundable when asked. Ridiculous

In the last 19 year, Ive been to this store, on average, once every 2 months; I buy things for work and for home. The floor clerks are great, and are always asking to help you. The merchandise is good, sometimes not great quality (as stated by others, caters to mainly college students). Sometimes the cashiers are spacey, but thats the worst I can say about them.They have a fair amount of unfinished furniture, which sometimes seems overpriced for the quality. Best bet is, some time near the beginning of a college semester, get one of the college discount books and find the coupon that gives you 10 or 15% off an entire purchase at this store.

I went to get a key made, as I only had one. The sales associate could not find a match and gave me back what I thought was my key. I went to open my mailbox the next day and realized they had given me back a blank key. After I called and got terrible customer service, the man told me I would have to come in the store and look for myself, I went back to the store to retrieve my key. They could not find it and were extremely unsympathetic and rude. Now Im left with no key and have to pay a landlord fee to get a new one due to Economy True Values negligence.

This place is the bomb when it comes to moving day. I can always count on them to have all the things I need, whether it be lights, nails, screws, paint or anything else I might be looking for.They also make copies of keys for all of you moving or subletting your apartment.

The staff there is incredibly helpful

The manager was incredibly disrespectful to me after asking him a question several times. He did not even look at me in the eye and later proceeded to yelling at me.

Nice place but a bit expensive

Prices are okay, but still meh. Good people, but one particular manager is with no integrity, not to coworkers or customers.. of course depending on the rising of the situation. People of own self absorbed motives... sigh. What can you do, people like this do exist. 1 Love

Ditzy

Stopped by Saturday night (8/5). I found a $6 3 inch diameter wooden stick for a bike project but needed it cut in 3 pieces. They were gonna charge me $2 per cut. So $6 for the stick itself and $6 for 3 small cuts. Ridiculous. I just went to Home Depot instead, where the cuts were free.

Everything from small to big.. ordinary to nice. Can get almost everything here.

The other day i was walking by the store and out front was a sign telling customers to shop local. I’m sorry, but this place is so expensive! Why shop here if you can find the same item 20 to 30% cheaper at other shops, online and yes Amazon?!

This store has lots of the random things you need and tons of stuff that you didnt know you needed. Its a little on the higher price end of the spectrum but definitely worth walking through for staples and fun odds and ends.

While the reviews claim service is hit or miss, Ive never had trouble in the ~5 times Ive been there. Good selection, good service

Great

Granted Ive never needed anything more than basic tools, but if I did I know where Id go. Great selection of tools and supplies.

Reasons to go to small businesses like Economy Hardware: convenience, customer service, walkability, keep 80% of their revenue in the local economyReasons to go to big box stores like Home Depot: product selection, lower pricesEconomies of scale dictate that you cant expect the same bargains at a store like this that youd expect at a place like Home Depot. I, for one, go to a store like because theyre headquartered nearby, are accessible by mass transit, and theyre prices arent really that high.

Helpful staff, good selection, a bit pricy.

Store manager Mike and staff went above and beyond to help me.

I think the staff actually TRIES to make you feel uncomfortable and bothersome here. But they always have what I need and theyre close to school sooo

GREAT STORE, VERY HELPFUL

Very helpful and friendly. Allows dogs too

Everything youd ever need.

I had to make copy of my original key my son. It is a long way from my apt to the store but I decided to go there. Coming back home and trying the keys ( I asked for two copies) non of them worked. I went back later and they had the keys redone and AGAIN both does not work ! I will not go back there anymore!! Waste of time and money !!

There is everything you need for works in house and even more, problem is that this place is expansive, but anyway its good.

I like their store and overall service, also those unfinished wood cubes!

Ok so ive been here multiple times and the prices are ok home depot is cheaper i come because its convenient and closer then south bay mall. But the really funny thing is the customer service is way better, in my experience at home depot. I have managed retail stores in the past and the things that bother me most is lazy or careless employees. like i said previously i visit there location 20+ times a year. I might have been greeted once and helped only if i asked for help. dont get me wrong sometimes they have good service just not when i show up. So be aware the staff wont help unless you ask them. they look like college students so im sure there trying to finish the shift and get out!

Friendly staff. Good prices.

Know what youre getting and for what when you come here... The staff is mostly not very helpful with questions

There isnt too much hardware at this hardware store. They seem to specialize in cheap home items for students, like an economy version of bed, bath, and beyond.

Seems like everyone is kind of bashing on the helpfulness of the staff but the one time I actually needed help with something the guy did a really good job. Guess it depends whos working

A wide selection of household items. Although you could probably find them for cheaper prices elsewhere.

Made a copy of my key that DID NOT WORK!

Since it is the only hardware store in the area. They jack up their priced. Not cheap to shop there.

They need to update their website

Very helpful staff!

High prices, and unfriendly staff

Is sti

True Value usually has what we need in stock. The prices are a little higher than at other stores or online.

Great store!

It is expensive

It is excellent to buy