Ordered a few hats to sell. Wanted to order a low minimum to see how theyd come out. Imperial was very accommodating and looking forward to more business with them!
Ive enjoyed every experience I have had with them. They do quality work at prices that are more than fair. Theyre quick to understand your needs and are equally quick in turning around your jobs. They even go beyond what I thought would look good and made suggestions on making it better (such as matching the logo color with a color on the shirt rather than going for simple black or white. Very nice folks too who obviously share in the successes and struggles of running a small business. They get what Im dealing with and vice versa -- I feel like Ive known them for years rather than just from a few simple interactions. Im enjoying being a walking billboard for my headshot photography business in Milton thanks to Imperial!
Ordered about 100 winter hats for customers and employees. Needed a logo embroidered on the front. Eric got back to me very quickly via email. I sent him the logo file and got back a digital proof in a day or two. They turned the order quickly and the hats look great! Will definitely be back for more work clothing!
Great service!Thank you guys
I left a blanket to be embroidered with a name and a fire engine on it.I never received a call that it was completed.I went in after a month and the guy said, oh yeah, let me go get it.I never ask d why I hadn’t received notification that is had been HALF completed.when I was given the blanket, I said that I asked to have a fire engine embroidered in blanket.He went over to his computer, played with the keys, looked up and said, Oh yeah, we didn’t have a fire engine. I was taken aback with this total unprofessional deameanor.I certainly will not utilize this local business in the Currie.It will not be recommended to friends either.Very disappointed.
Great company to work with! Top quality and great service. I just received my second order from them and couldnt be happier. I received the order in less than two weeks also. I highly recommend Imperial Embroidery!
Outstanding quality and service. I had a very particular job and needed one very special jacket. Eric ran through many options with me and really listened and took care in doing the job perfectly. Will definitely recommend to friends and return for future jobs.
Outstanding experience! Not only was the final embroidery work nicer than I expected but the whole experience was wonderful. They took the time to listen to what I wanted and made some great suggestions which resulted in a product that exceeded my expectations. Thank you! I wil be back again soon.
Great friendly staff. Eric will work with you start to finish. You will be pleased with their work.
Horrible customer service. They almost never answer the phone. We were told our order would be done in 2 weeks it took 4 weeks. We get the call that it was ready for pick up & the next day we go to pick up during the listed business hours and they were not open. There was a sign saying they would be back but they never returned to open. We had an event and the deadline was missed due to their unprofessionalism. Finally got my order today amd mentioned my dissatisfaction with the man at the counter and he just said things come up. No apology or anything else.
Professional Service...these guys delivered just what I needed in the fastest time possible. I would highly recommend this place!!!!!
Great service quick delivery and time top quality.
I have many things x one here always professional quality
Good quality and pricing. Attentive owners on hand
Great service! Great products!!