Getting a suit, tailored specifically for you, at Indochino is an amazing and fast process. Andree helped me to take measurements for my tux and a second suit. the suits arrived with no need for ajustement. He also explained what he was doing along the way to help explain everything. if you need a suit, then definitely go to Indochino ! amazing service and fair prices. great quality of fabric
Not someone with high standards for a suit but my experience with Indochino was deeply disappointing. During the fitting process, the in-store rep inquired if I wanted a pattern on only the inside pocket of my suit jacket and vest, which I found to be a unique request and agreed. When the suit arrived, the entire lining was covered in this pattern instead. See photo.I communicated my shock to the store. After a week, the assistant store manager Jonny placed the fault on me, advised there was nothing they could do after I had signed the dotted line upon placing the order, and simply told me to enjoy the wedding. The disappointment I have is not just with the suit but also with the lack of service and support I received from Jonny, the Vancouver showroom, and Indochino in general. Once the suit and my payment were made, Jonny and Indochino showed zero interest in whether I was content with their product or even if I would wear the suit.Unfortunately, when I visited the Vancouver showroom again after it arrived, Jonny made little effort to find a solution and instead looked for ways to turn me away. I explained that it was not something I could wear, but his concern was with the cost and inconvenience I would potentially cause Indochino and he refused to look at the suit.If you are looking for a custom suit, I’d recommend making the investment at a store/company that shows interest in your satisfaction with their product and service. Would be happy to update this review if I do receive any real support or assistance but two weeks on, it does not look promising.
The customer service is very nice, you are treated with care and politeness. Amazing.
I don’t like leaving reviews that aren’t good but I hope this review is received with hopes to improve your process.The customer service experience after the suit gets ordered is absolutely horrible. There is no number to call to communicate but instead only a chat option. There is no refund option all because these are customer suits which I understand but my suit came from China with a promise of arriving in 2-3 weeks but instead it was almost 4 weeks.I would not recommend ordering customer suits at all, especially if they are coming from a foreign place.Do better indochino.
I went in and prior to placing an order for 2 suits, made it clear that I needed them before a certain date. I was told the suits would be delivered in 4 weeks rather than 2-3 weeks because of a busy time. Which is completely understandable and still fit the timeline.However, we’re at our deadline it just shipped from China… now I’ll be stuck with 2 suits and shirts that I have no use for.Complete waste of time and money.Thanks Indochino, I will definitely not recommend to anyone I know.
Always a great place to get suits tailored specifically for you. The customizability is basically endless including the ability to add your own monogram. The staff was amazing and extremely knowledgeable - Sonny walked me through the entire process and took my measurements in a timely manner without feeling rushed or pressured. Definitely recommend this location and will not hesitate to go back.
I have had or been a part of 3 experiences with this store. With every experience, the suit came terribly off-measurement and had to be adjusted. Better to just buy off-the-rack and have it adjusted.
Ill let the photos speak for themselves. The measurements were based off the measurements from their staff. I got new measurements done. They remade the suit. Still had problems but then other covid-19 problems delayed my responses to the for the 10 day turn around for alterations. They only gave me 10 days. It was too far out. So Im paying another $200 to get the suit altered. Will not use them again. My suit is going to cost me $900 in total after alterations and its made in China. I have a suit made in Canada from Ted Baker that was $800. Too bad they are bankrupt. I asked for the vest to be remade as it didnt fit. They said it did and that the lining would match my remade suit. I also bought a tie (not shown) that would be the same color as the lining. All 3 linings are labeled Burgundy but they are 3 different colours. I asked their staff to confirm at a showroom and they were unable to do that since covid. Its ok for them to delay responses from covid but I cant be delayed for the same reason. It took 2 weeks for them to say they couldnt find the lining colour in house.I highly recommend that people consider using a local tailor. It will cost about the same in the end and you will get better quality wool and be in control of your suit. Im going to have to buy a suit off the rack for my wedding now.
I decided to order a suit through Indochino and have my fitting done and alterations at the Yaletown location rather than attempting the measurements myself. I placed the order online with my measurements loaded into the system.The whole process made me feel very important throughout, starting with the initial fitting that had infinitely more attention given with Desmond and another gentleman being great at making me feel at ease with all the changes by spending more time with me adding pins everywhere we agreed on for my desired fit for my wedding suit.I received the suit about four weeks after the order was submitted which is what I expected given the posted timelines and other feedback I had seen online, but I planned everything well in advance just in case as its out of anyone locals control what happens..When the shipment arrived, the suit jacket and vest fit great, the shirt and pants needed minor alterations so I booked another appointment and was assisted by Zandrew who was great to deal with too - just minor darting needed on the shirt and lower pant leg a bit hemmed more and tapered.. overall they were a very close fit and definitely wearable but why not ensure Im 100% with everything when they offer tailoring and it is a quick fix.I was very surprised with how great everything fit even before the alterations and am very happy with the outcome and the quality of the product. I purchased a luxury line suit on sale that now fits perfectly that I paid about the same as a cheap off the rack suit that wouldve needed excessive tailoring to look even comparable.
My partner bought a suit from these guys. Worst buy ever. Worst quality worst fabric and expensive. Want a good pair of pants and suit jacket go to Zara.
Phenomenal customer service! It was my first time getting a custom suit and, despite not knowing what I wanted or what to expect, the whole experience was very friendly and comfortable. I am very happy with my suit.
Would give this place and experience a zero if I could. Absolutely clueless young staff with no customer service skills. We went for a wedding fitting and there was no introduction to the Indochino concept or process, knowledge of their product, or eye contact period. We’re well dressed normal people who were willing to spend money on an entire bridal party, and they treated us like it was a burden that we were there.
Zandrew is the best. He is so knowledgable. 10/10. Simply the best.
Had an amazing experience with Sonny. Very friendly, great atmosphere and very knowledgeable. Thanks Sonny for all your assistance!
The staff here consistently provide great service. Very comfortable shopping experience. Thank you!
BUYER BEWARE. THEY WONT HONOR THE WARRANTY!Ordered vertical stripe, suits came as horizontal stripe.Tried to get it fix, but CSR told me off.Raise issue with Better Business Bureau, now they told me to go in to the store and see what they can do.The rep say the suits matched the fabric on display. Of course if you turn it side way it would! They wont fix this.So in short, unless youre an influencer with lots of followers, i think their product warranty does not really apply to you.even when it is an obvious screw-up.The staff is very nice and want to help but they just have to follow their evil corporate policy.
Very nice quality suits. I got one for my friends wedding. Not disappointed at all 👍
Getting a suit here is a wonderful process.The location here is well lit and everything looks clean and fresh. The staff were very helpful right from the start and welcomed me and my groomsmen. We looked around and our guide helped us choose a suit colour that would work well for what we wanted. He explained all the details clearly and helped us make decisions when we were having toruble.Once I went to get measured Nick was very friendly and made good banter with us. He was prompt and did everything in a timely manner. He also explained what he was doing along the way to help explain everything to me and help me understand the thought process.One recommendation I do have is to make sure to book and appointment and plan for at least an hour. Overall the experience was painless and I am excited to get a custom suit.
My husband and I were skeptical about their service from reading their reviews, but wanted to try anyways. We took advantage of their Black Friday sale. Booked appointment online, went there early and they helped us anyway. The guy was nice but not too patient with all the customizable details that we had questions about. And he was keen on a certain colour and made it sound like its the only choice for the latest look. Suit took less than a month to come and most of it fits pretty well. We just have to book another appointment to fine tune the details.
Booked an appointment and arrived on time, ended up waiting for 30 min without getting helped. Only one staff in the store with three groups of ppl waiting. Terrible experience
It was my first time visiting Indochino. And ordered my suit today! It was such a fun and unique experience. I highly recommend you try it!!Aiden explained and helped go through all process with the patient. He was very professional and knew exactly what I wanted for my suit or maybe even better! His service itself made it worth visiting the store in person from Tsawwassen.Thank you again for your excellent service. I cannot wait to see my new suit.Stay safe and take care.
Aydin is a star! He helped solve my custom shirt issues. Didnt give up even after a few errors. Great service
I came in the showroom to get suits fitted. I was fortunate to have met Gerald, one of the Team Lead at Indochino and he was extremely helpful and knowledgeable. He answered all my questions and shared his own experience as a newlywed which was nice to share. He was detailed oriented and also very professional with a touch of friendliness. Really enjoyed our experience. Will recommend to other gents out there.
Indochino was recommended to me by a friend who got his wedding suit from there. I went in to get a versatile 3-piece suit and 3 dress shirts. My garments arrived within 7 business days, further alterations took 5 days and everything looks great. Very knowledgeable and professional staff. Gerald was particularly helpful and committed to finding the right look for you. Highly recommend.
It was my first time to get a custom fitted suit. Gerald was beyond helpful. I felt very taken care of. He even took into consideration my workout plan and the way that I want to look in a few months and adopted the suit for that fit.I would recommend indochino to anyone who is looking to step up their suit game. They have an amazing selection of fabrics and different styles to choose from. Ask for Gerald hell take care of you
Gerald from the Yaletown Indochino is my suiting rep for my first ever visit to Indochino. He over-delivered my expectations and he’s the reason I would definitely continue buying custom suits and custom shirts from this company. He was unconsciously competent & confident in his craft, accommodating to my suiting bias/preferences with recommendations that matched my desired outcomes. We shared stories, laughs and discovered commonalities. Thank you for your outstanding service & care, Gerald! I’ll be back!
Let me start by saying Im not the most knowledgable about fashion or suits. (Im just not passionate about it) So when I came to Indochino to prepare for my wedding, I was not looking forward to the visit.Thankfully Joanne was at the store to help! She was super knowledgable, would answer any and all questions (no matter how naive) and took extra time and care to present plenty of options. In the end helped me pick items she knew Id look good in and styles I was comfortable with. A charcoal suit, a vest, and two shirts!A week after I received them, the suit and best fit fantastic and I only needed some slight adjustments on one of the shirts. Those changes were done at no charge!If and when you book an appointment, request Joanne! Especially if you dont know what you want, shell help!
Great experience. Ive now ordered a total of 8 suits from these folks and have always found the quality to be very good and the turnaround time from ordering the suits to receiving them is very short.Ive gone to their physical location in downtown Vancouver on several occasions and the staff there have always been great. I wear a suit every day for work and Indochino is the only place Ill buy them from.
Awesome experience. I thought it was so cool how I got to choose each and every aspect of my suit. Its a suit that is unique to me. Some things I chose myself, and others I asked for an opinion and they were tremendously helpful. Loved the experience.
Great staff, helpful, friendly and very accommodating for covid considerations.
It was awesome; especially Gerald, the employee who measured me and guided me through the process. He acted extremely professionally and friendly while doing so. I dont have my suit yet, but Im pretty sure itll be fine.Edit: A month later, the suit arrived and it fits perfectly. Thanks!
Terrible quality suits from cheap material imported from China - after buying two premium suits after 6 months one of the suit pants ripped. Even after acknowledging their product quality being below expectations in this instance, the response was to offer another pair of pants to me at a discounted rate, rather than reimburse or replace because the warranty is ONLY 10 DAYS (which says it all in my opinion). Dont waste your money on this companys lure of branding/marketing...there are much better products (and customer service) elsewhere.
I dont know why it took me this long to finally go here! I saw Sam for a consultation and fitting and I highly recommend this. She was patient and not pushy at all, great approach to everything. As long as the suit arrives as promised I will be adding to my wardrobe often.
Staff is amazingly patient and very helpful indont always need a suit but when I do these peeps help me clean up good
Just got my first order in the mail after a great and thorough fitting. Everything looks great and is perfectly fitted.Update: still love my clothes but one shirt has ripped at a seam after three wears and one wash. Other shirts still look great (thicker fabric).
I recently got some trousers made at Indochino and had a pleasant experience. Jonah did an amazing job and the process was very simple and didn’t take much time! If you’re looking to get a made to measure suit, I’d stop by and see Jonah!
Got a suit fitting here. Great experience and customer service,Have bought many custom tailored suits before around the world and this experience and quality is on par with the best of them. Would definitely come again.Big thanks to Gerald, who did an awesome job with the experience and his advice on fine details.
Ive bought several suits from Indochino. For a tailor made suit, I think their pricing is great. So are all the ways in which you can customize your suit. What really sets them apart for me is the commitment to getting everything fitting just right, even if that means multiple alterations or even a remake. I always ask for Gerald in the Vancouver showroom - he is excellent.
I went in to the Yaletown location to get fit for a couple suits. Went through reviews to see who was the best there to see. Gerald Cruzs name comes up very often and always had exceptional reviews so I called to book an appointment with him. He spent an extraordinary amount of time helping me pick materials, options/features on my suits and shirts. Above and beyond my expectations. Is incredibly helpful in the selection process which of course is important. He spent lots of time measuring and explaining what he was doing so you really felt involved in the process. He was very meticulous in his measuring. I cant wait to get everything. I would definitely recommend that you visit and ask for Gerald. You wont be disappointed!!
Indochino has lots of great options at very reasonable prices. Gerald was very knowledgeable, friendly and super helpful. He made the entire shopping experience fun and was very detailed when it came to different suit options. Definitely recommend and will shop there again!!
Great experience and great options. If you are looking for a personalized, professional and enjoyable suit buying experience, do not hesitate to stop in an Indochino. Prices are fair and the whole process from picking out fabrics, customizing furniture he design and getting measurements done takes about 1.5hrs. Thank you to Kimia for all your help!
I recently had my first experience with Indochino. Overall it was an amazing experience! I was helped by Jonah Rose. From start to finish he was professional and knowledgeable. He answered all of my questions and made me feel very comfortable the entire time I was there. Very impressed with him! I will be using Indochino in future for sure!
*revised*Indochino was kind enough to offer me $75 in an alterations credit for me to get alterations externally, 4-stars overall for good customer service!Unfortunately after two suits from Indochino, I won’t be coming back because the fit is good... just never perfect even after performing alterations. Further, the fits are inconsistent and alterations usually take weeks.The suits are good for the price ($400-$600) but I think I’d rather spend more elsewhere for a better fit and higher quality wool.
Gerald was friendly, professional and gave appropriate recommendations at every step based on my specific needs for the suit. Measurements were precise, and he gave reasoning for every tailoring decision. I felt like I was getting treatment at a super high end luxury menswear store, and would definitely recommend Gerald for any MTO suit needs.
Great store. Joey was very attentive and knowledgeable. Really good prices. Who doesnt like custom-made clothes?
I see Geralds name coming up a lot in these reviews... and rightfully so. I went in for my second appointment to finalize my wedding suit. I was lucky enough to have Gerald take my measurements. You can tell he really cares about what he’s doing and provided just the right amount of guidance to help me make my decision. Really happy with the experience
Gerald took me through the process of getting my suit. He was so detail oriented and explained each and every step. He even went the extra mile and followed up with some suggestions for shoes and wedding vendors. Thanks so much Gerald!
Proof is in the pudding. Havent received the suit yet (3 weeks out), but I can certainly say that the service was next to perfect. Harsh is, first and foremost, a true gent. He knows the product line like his finely combed beard and is a real enough fella to know exactly what you want.The store is exactly what you youd expect from a high end made to measure suit store. No BS, functional with clean lines. Great team environment too. Harsh asked another tailor for a second opinion on a number of aspects of my suit and I felt like the whole company was behind making this suit the best one ever.Harsh put his personal spin on the sales process moments after I left the store as soon as Id parted with a bunch of money. He hollered at me from the street to tell me that I can at least walk away with a pocket square. What a winner. Cant wait to get the finished deal.
Thank you so much Gerald Cruz for helping me out. He was very informative and he guided me and explained every step of the process. Awesome experience.
I had a fantastic experience with Nicole, she was knowledgable and eager to help. What I liked most was that if she wasnt 100% sure on something she would ask and ensure it was done right. I would definitely recommend this place to anyone looking for a suit. The price was great too!
Just received and tried on my suit from the yaletown Indochino. I had it delivered to my house in 13 days and it fits perfect. Jonah and everyone in the showroom were awesome! I found it much easier than trying on 50 suits at department stores
The Indochino experience has been excellent from the start. Im hard to fit but Jonah at the store was extremely helpful in selection of fabrics, options, and doing measurements. My visit to the store was on a Saturday and the suits arrived 13 days later! Thats as fast as buying off the rack and getting alterations done. The initial fit is excellent and will only require a few minor adjustments. Overall Indochino completely exceeded my expectations!
I made a spontaneous decision to buy a suit with under a month left in Vancouver, and after reading some reviews I decided that Nikhil was the man to see. He made the whole experience really enjoyable from the moment I walked into the store and helped me create the perfect suit. Ill definitely be buying another from him next time Im in town!
Calling it luxury brand does not make it so. Service and quality is what makes it luxury. Got pants hemmed for my son, they did not bother to press them. White shirt has some kind of stains looking like watermarks in multiple places. Hard to notice while trying it, but clearly visible in a well lighted room. Expected way more based on how they marked themselves.
The whole shopping experience was very forward thinking and next level. These guys stand out and have transformed the traditional way of buying a suit while still giving you all the class of a high end tailor. Quick, easy and affordable.Will go back in a heartbeat.
I booked an appointment not know what to expect. The time taken and careful attention to detail really made this a great experience. Gerald met me at the front and explained the appointment. He explained every detail of what he was doing when taking measurements. He answered questions thoroughly and made professional recommendations. Thank you Gerald for assisting me in this process!
I have purchased two previous suits from Indochino over the past 9 years, but this was my first visit to a showroom to be measured and order. Jonah devoted about an hour to me, didnt rush me (even though I was struggling on which navy I wanted to purchase), and I ended up with a suit that is both me and fits great. As having a bit of an awkward body type, I have always appreciated Indochino, but having the help of someone who knows what their talking about when it comes to the options makes it even better!
Booked an appointment to have my measurements adjusted from my original at home version. Appointment booking and confirmation went smoothly. I was on a tight layover in Vancouver and needed to get this done within a set time. I dealt with Adrian, he was provided excellent advice and consultation throughout the process. He made sure to explain the process and provided his opinion which was appreciated. I was also done in time to grab some tasty Thai before getting back to the airport. Thanks Adrian!
The staff was very professional and did help me to understand my options.
Samantha was amazing. She took my measurements in a timely manner and made the experience alot of fun
Came here to get a suit for my wedding. Went in open minded as I dont really wear suits very often and didnt really know what to expect. They have a great selection for a good price. Joanne found the right suit for me and had great recommendations for the right look I was after. Would definitely go back for the same satisfaction!
I was shopping for my wedding and helped out by Gerald at the Yaletown location. From the minute I walked into the store Gerald was extremely helpful and was not only able to answer all of my questions, but also able to explain particular details to me in an easy to understand manner. As wedding planning can be a bit stressful at times, Gerald made my shopping experience super easy and stress-free. I will definitely be contacting him directly for my future visits to Indochino.
Ordered my wedding suit here, - was very impressed. Very reasonable price, everything is included - same price no matter what you pick, amazing service! Suit came within 2 weeks and was a perfect fit with no adjustments needed! Amazing! Will come again!P.S. Update after a few weeks - my grooms mate is in San Francisco. There is also Indochino in San Francisco so he just took my order number and they made him same suite.
A great business model. But I was a little underwhelmed with the execution. Staff seems to be paid on their looks rather than their execution. In the tailoring business I expect passion, expertise and precision.but instead I felt like I was visiting some college students just trying to pay the bills.In the end I received a somewhat ill fitting suit. Will be taking it back to them for a few alterations. Which I have heard they will do gladly.I do see a lot of potential in the business and would love to but more suits from this company, ideally. There just needs to be a larger emphasis on hiring qualified Employees
My first purchase of a suit from Indochino was Great! Aly and the staff at the Vancouver store were fantastic. Both my son and brother were also very happy with their suits.
Just had 2 suits and 3 shirts made, my first experience with Indochino. Made an appointment online and was greeted by Jonah who helped me through the process. He was very nice, knowledgeable, easy going and honest.My purchase arrived in a few weeks and I decided that I needed a few adjustments. Met with Jonah again and he was happy to help me and send the garments to the tailor for some tweaking.We then had a final try on and all was perfect.The whole process was quick, efficient, consistent and in the end I was very happy with my purchase.Jonah was fantastic! He was patient, knowledgeable and a real pleasure to work with.Nothing but good things to say! I’ll be back.
I went to Indochino after looking through selections at several other stores and not finding anything that fit my style. I called them up and even though it was late in the day and I didnt have an appointment, Joey was very kind and assured me wed be able to find something that fit my preferences. They were quite busy, but I was helped out immediately and quickly started to feel like they had many different options that I was interested in. The selections of colours, fabrics and customizable options went well beyond my expectations. Mariam was incredibly competent, kind and professional, and patiently took my measurements and helped me customize a suit that fit my particular preferences exactly. I walked in stressed out, without a clear idea of what I was looking for, but left feeling like I bought a suit that fits my style perfectly.
Discriminatory Customer ServiceDiscriminatory customer service at Indochino towards a female-identifying customer. The staff were inattentive, rude, and failed to offer support or assistance even when we asked for their help and advice. We were extremely disappointed, especially in comparison to my experience shopping there as a gender conforming male. My friend felt discriminated against because she is a woman wanting to wear a men’s dress shirt. She felt ignored and minimized, which prompted sad memories of other similar incidences. Her experience at Indochino left her feeling depressed and sidelined by society.I reported this via Indochino’s ‘Contact Us’ page online and received a template-like ‘sorry’ with absolutely no acknowledgment of the gravity of what took place or any offer to rectify the situation. I am entirely unimpressed, will never shop there again, and will actively discourage others from doing so.Our advice: Go to Harry Rosen for amazing customer service! Le Chateau staff has also treated us well.
A great experience at Indochino. The staff were extremely friendly and professional. I highly recommend them for your clothing needs.
I went for my first custom suit at Indochino Vancouver and Gerald Cruz was really great with helping me through the process. It was an awesome experience and I felt that he provided some really valuable advice. I really enjoyed all of the customizations that I was able to choose from and I am looking forward to receiving my new suit in a few weeks! Thank you Gerald!
Nice place, professional and friendly staff. Jonah was really good with us. The process to get it delivered was a bit longer than expected but if you get organized and order your suit in advance it should not be a problem.
Nikhil was easy to work with. Knew exactly what I wanted and took most of the stress off. Good vibes all around. Excited to get the suit!
Was an amazing experience with Aiden! He was very helpful through the whole process and will most definitely get all my suits here
I went there to get custom shirts as off-the-rack shirts always have sleeves too short for me. Adrian was really friendly and professional. After taking my measurements he explained to me what are the different customization items I could choose from, and make me take advantage of their great deal (5 shirts for $319). I went online to decide the fabric I wanted, and I returned to the store a few days later to finalize the order. Easy!
Great customer-centric experience. Sales Associate (Zachary P.) was very knowledgeable and provided amazing service but did not waste my time trying to upsell me. He only seemed interested in what I wanted. He paid attention to what I was saying and showed great attention to detail. I appreciate that.I’ve been shopping at other chain ‘suit stores’ for 20 years and I just got tired of dealing with high school kids who don’t know what a good fit looks like, or old guys/gals that have no sense of fashion trends and style.Really impressed with the Indochino service model. I really wish I had gone to them about 10 suits ‘ago’. Great service, fair transparent pricing and talented, trendy staff. Good job guys!
Shane got me in the dressing room right away and made sure my suit was fit properly. He asked me if the look was good before moving onto the next part of the suit for adjustments. I felt like he wanted my suit to fit and feel better than even I did. Great job!
Really disappointed by the service provided on my recent visit. I have been a repeat customer at this location (bought 3 suits over the past 3 years) and had an unpleasant encounter with the manager Natasha. Long story short she was both dismissive and standoffish and did not make me feel valued nor respected as a customer. I still need to come in to pickup my reorder (after 4 refits...) but rest assured I will no longer be buying anymore from Indochino. I know you guys could care less about my business but I hope you can take my experience to heart and improve upon your service in the future...
Kelvin and team have been epic with their customer service. I have just ordered suits 3 and 4 from them only two months after I ordered my first two. Incredibly pleased choosing them to tailor my suits. And timing on delivery was impeccable on the first two. From order to my hands in 2 weeks (usually takes up to three weeks). Thank you Kelvin and Indochino!
I have been researching of the rack and adjust or made to measure for a couple months. I finally made the decision to make an online appointment at the downtown Vancouver location. Great Experience! I was greeted promptly and offered coffee and water. Zachary was there to escort me through the process. He made it fun and comfortable. he would gave insight and, when I asked, appreciated personal opinion. The whole process was a great Experience and I will recommend it when I try the finished suit on.
Love this business! Great staff, very modern system from appointment system to delivery. It offers a very reasonable price. Adrian helped us through the whole process, very professional and resourceful person. Good quality, fast delivery and great price make here a place to go when it comes to custom made.
Ask for Zachary he was extremely knowledgeable, polite, and really made the experience. The only thing I didn’t like which was a big one was that the website modeled suits are in a studio and the lighting in them I guess are very bright so the actual fabric in the showroom doesn’t match it it’s a lot darker so the suit I actual wanted was way to dark but Zach took his time was able to help me find another great suit.
Excellent service and price
Professional, efficient and passionate staff. Had my first ever suit fitting and never once felt any judgment or discomfort. Great styles and options at a reasonable price. Looking forward to going back. Cheers Indochino. Great job.
Booked in for measurements and a custom suit - was very pleased with the experience with my tailor Ryan. Very low key, but knowledgeable and passionate. At no point did I feel pushed or pressured. Looking forward to seeing the suit in a couple of weeks!
Great experience. Booking an appointment was easy, can be done online. Nicholas, the person who helped me, was friendly, attentive, and informative. The store itself was clean and well spaced and lit. The only thing I would change was there were a couple staff members who were yelling across the store to the clients they were helping which didnt come across great. Overall a great experience Would recommend to anyone looking for a reasonably priced suit of quality.
I’ve been a loyal client since I had my wedding suit made with Indochino in 2015. I’m an every day suit wearer and my wardrobe is now almost entirely Indochino shirts and suits.That said, after a bit of a saga that started in March, when I had gone in to the showroom to replace two pairs of pants that had blown out, the Showroom Manager Harsh has made everything right. Two new complimentary suits later (after 3 remakes as part of the saga) they fit beautifully and I just ordered an overcoat. Can’t wait to receive it in time for winter!
Had such an amazing session picking up my wedding suit. The staff made me feel welcome and dealing with Jonah was nothing short of great. Thanks so much for an amazing suit.
I visited the Yaletown store to get a suit for my wedding. From beginning to end, Harshdeep was nothing but a pleasure to deal with. He listened to what I wanted and also gave great recommendations to make the process stress-free. The suit arrived and fit like a glove! Highly recommend asking specifically for Harshdeep Thind is you are looking for a custom suit!
Im happy with the suits and shirts I ordered. Shane and the rest of the team were helpful and knowledgeable throughout the process.I had a tight timeline on some alterations needed and they made sure my suit was ready to go. They were quick to respond with any emails or phone calls, and I found their level of customer service is ultimately what won me over.I have now ordered two suits from Indochino ( one fire my wedding and one for my best mans wedding), and I found the more recent fitting was more accurate. Im happy with the fit and will probably order a suit through Indochino for the next wedding.
Ordered from Indochino in past and just ordered some more shirts, pants and suit. Always great going in and getting measured. The perfect fit guarantee is also great. Would highly recommend to anyone. Kelvin Lopes, who helped me out was great with everything as well!
The experience was great! Adrian was awesome at going through all of the fabric choices and customization options and really catering to my needs and wants. The staff was all very knowledgeable and helped me pick the perfect suit for my skin tone and needs. Very excited to see the suit when it arrives.
Lovely, elegant showroom. Awesome customer service. Gerald is the best, very helpful advisor. Definitely I recommend him. Really nice experience there.
So I went to get 2 suits made for me a few weeks ago, the greeter was nice and I was helped right away, the person who helped me, Joey, was great and helped me decide on choosing a Navy Double breasted suit and a gray check double breasted suit, I got measured up and I was out within an hour which was great; so three weeks later my suits came in, they both looked great and went I put them they felt great, except, the sides were a tad slight and the arms were just a little short(for a MOTM suit, its expected need a few alterations) but overall just minor things that are easily fixable. Overall I had a wonderful experience and would most definitively be coming again
The experience of going into the store to get fitted was great. I connected well with the salesperson fitting me but the timeliness of the suit being delivered was very underwhelming.The suit came a few weeks after the order was placed but it was not the fit you would expect considering you got measured. The jacket seemed like it was off the rack as it could fit another person inside and the pants were 3 inches too short.Do not shop here if you are expecting a suit in a timely fashion as alterations are almost guaranteed and are slow in store (4-5 week turnaround, mine is expected to take 6 weeks) and only a $75 limit for out of store alterations. This will make my whole process of getting a suit around 2 months if not longer.
Great experience. The entire staff was good. I was helped by Gerald for the appointment. I have bad hearing sometimes and kept asking him to repeat himself. He still didn’t get impatient/upset with me for doing that. Definitely recommend him for future appointments.
Wonderful experience doing my first custom suit fitting at Indochino. Jonah was helpful and super patient... even stayed 40 minutes after closing to help me with my indecisiveness. The suit arrived and looked great. A couple further alterations need to be made, but are covered free of charge.
Great service by Jonah and team. First time to shop at Indochino. Impressed with quality, detail and all aspects of building my suit profile. Friendly, attentive and professional. Thank you! Will be shopping there again!
Great service. Great people. I was incredibly nervous about getting my first suit, as I have never worn a suit without feeling like Im playing dress up. Luckily the people that worked there made me feel super comfortable and made me feel good. Totally going there again for another suit!
