THe worst customer service I have ever encountered, starting with Katherine Schuler, who won’t return phone calls since February 2021, and to her manager Debbie who does not like to return phone calls. It is not even a warranty or defective product issue. I just want to purchase something. Shame on Frank Webb Co and his staff?

I’m shopping for a light fixtures for my new home and decided to drive out from Boston. I can’t believe there was absolutely no customer service. As I was walking around looking at the fixtures not one sales person offered any assistance. I was the only customer in the store so they did not appear busy at all. Just sitting at their desks looking at computer screens.What a difference when I went into another nearby shop where I was greeted almost immediately and asked if I needed any assistance. I was very disappointed by Frank Webb Home, total waste of time.

Today my mother and I planned to visit this store. As my parents are remodeling and I am in town visiting after the passing of my grandmother this past week, this was something we looked forward to doing together. After being in the store for 15/20 minutes we were not greeted or asked if we needed help. My mother stated she was ready to go, I knew she was disappointed by the experience.I went to speak with the manager who was in the store the whole time and one of the people that also did not decide to greet us. She mentioned that they were short staffed.We were the only potential customers of color. There were two other groups of customers in the store and three staff present.

Lovely displays, easy to see everything.

Great experienced help