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Boston Body Works
839 Albany St, Boston, MA 02119, United States
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Boston Body Works
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Li
Review №1

So happy to use Boston Body Works to repair my car after a minor accident. Dominic and his team got my car in and finished quickly. It looked like brand new and was immaculate inside and out.

Ch
Review №2

Boston Body Works was the absolute best in both service and speed! Dom and his team were the ultimate professionals managing all of my questions; especially since I have not had this need in many years. My car looks brand new and it could not have been a more pleasurable experience. Thank you to the Boston Body Works team. If you ever have a need, I highly recommend.

Ma
Review №3

Boston Body Works has come through for us more than once. We have found them to be extremely well run, talented at their craft, and very easy to talk to/get notifications from regarding our car being repaired. This last time, we were hit by another car, and they took the time to listen to us and our concerns, down to even touching up existing small scratches on the car to make it look almost new when they were repainting the damaged/repaired areas. The car was also fully detailed inside and out when we picked it up. I would highly recommend them.

Re
Review №4

Not only are the results great but the service is AMAZING! I was treated with such respect and courtesy, that made the time there, that much more pleasant! I also took note on how clean and up to date their shop is. I will definitely be coming back!

Ju
Review №5

My car was repaired quickly and skillfully. They also detailed the car which was an added bonus! While the work done was superb, Id also like to recognize Mandy for her excellent customer service. Mandy was extremely friendly, personable, thorough, and helpful throughout the entire process. She took the time to give me frequent updates on my vehicle and truly cared about getting my car back to me with the quickest turnaround as she was aware I was paying for a rental. Thank you Mandy for making this a 5 star experience!

Ro
Review №6

So far so good. Dominic the owner. Swell guy. Very nice and down to earth. He doesnt seem like the greedy type. Shop always looks clean and organized. Although I havent got my car back from being repaired. I feel confident in the overall outcome and pricing. Since Im not going thru insurance.

Ja
Review №7

Great customer service and great quality work. Dominic was fantastic and Mandy kept us up to date continuously on the progress of our car. Our car came out looking like new, inside and out. Their car detailing service was exceptional!!I would highly recommend!!

Co
Review №8

Took my car here for body work job was well done, Mandy keep me updated on the work being done. Best place to bring your car for work you won’t regret it!

Vi
Review №9

I could not be happier with my experience with this business. They did an awesome job with the bodywork and painting of my car after I was hit by another driver. Courteous and professional throughout. Mandy in the front office was particularly great with keeping me updated on the progress of the work, coordinating rental car, etc. I will definitely be using them again!

Fa
Review №10

I had significant body work done to my CRV just before Christmas and needed an immediate turnaround.I was absolutely thrilled and grateful how easy Dominic at Boston Body Works made the entire process!My vehicle looks like new, all repairs were completed BEFORE anticipated, UNDER the cost expected and FULLY DETAILED!!!If thats not enough... Boston Body Works, removed all dings without me asking!!!I cannot say enough about this experience, except JUST WOW and Thank You!

Er
Review №11

I loved it very friendly and professional staff. The work was done in a timely fashion and Im happy with the quality of the work. They even washed and cleaned the car if you need body work this is the place for you. I give them ten stars and I will definitely return in the future. Great business I love this place

Lo
Review №12

Boston Body Works repaired my car expertly, evaluating all aspects of the vehicle and ensuring it was returned to me with all damage repaired - aesthetically and structurally. I will absolutely bring my car back to them. The new owner is personable and informative.

Je
Review №13

Boston Body Works did an amazing job repairing the bumper of my 2019 Honda Oddessy. The the car looks brand new inside and out. The young lady that called to take my credit card information was very kind and helpful. I would recommend this place to anyone!

Ni
Review №14

My review is based only on interaction I had no work done on my car but it was brought there because it was totaled. They just made every extremely easy. They were friendly every time i called.

Di
Review №15

Excellent dependerble reasonable pountual does good work

Ma
Review №16

I had a great experience with this shop. Victor assisted me and was polite, professional, and helpful from the beginning till I picked up my car. Not only did they do excellent work repairing my bumper, but the inside of my car was immaculate. I highly recommend them to anyone needing auto body work.

sa
Review №17

When you think about getting a job done wether is in your home or your vehicle the first thing that comes to mind is professionalism. Who is going to get the job right and on time. The people over at Boston Body Works are the ipidome of proffesionalism. Thanks to Mandy and Dominic they made my experience dealing with BBW a very pleasant one and for that I am thankful. I highly reccomend BBW.

Re
Review №18

Best auto place in Boston! Incredible service, friendly staff, and most of all, reasonable pricing. The owner Pat really runs a good business. Brought my car which needed bumper replacement to another shop and was skeptical about their pricing. Pat and his crew did the job for hundreds less, and my car looks amazing. Couldn’t be happier!

Ch
Review №19

Worse introduction ever. I came today to get some repairs done obviously and right from the start a bad experience for me. Sergei Udin was his name, Sergei come out the office and instead of good old fashion professional customer service by first introducing himself. He looks at me and just says come on. As though Im not worth such professionalism. I bit my tongue and thought maybe I can be the bigger person. So I introduced myself and put out my hand as if to shake his in a proper greeting. He turned his head toward the desk and grabbed a business card and gave it to me. Like everything I need to know is on the card. Well great customer service isnt. This may seem silly but to experience it would give great understanding. I denied their services from this alone and took my business elsewhere. First impression speaks volumes!

Su
Review №20

My estimate and the contact with my insurance company by BBW was performed efficiently, the assistance I received with the accident repair process was very helpful, one of the techs (I wish Id gotten his name) fixed my license plate before I was even an official customer and the work was completed in a most timely manner. The icing on the cake was that when I picked up my car it had been detailed by Alex! It looks so shiny and smells wonderful, just like when my car was brand new! I recommend this business to everyone! Thank you BBW!

Sh
Review №21

Professional service with excellent turnaround time. Serge gave me a fair estimate and the car was returned in great condition.

LE
Review №22

Very courteous and knowledgeable staff. Very clean and comfortable environs. Great location to access public transportation.

Zi
Review №23

First time car owner and busted a tire. Came to this body shop instead of a tire shop because I did not know better. But these guys were great, switch in the spare tire for me, told me where to go next (tire shop), and taught me how to switch tire in the future in case of emergency. And they have me their time without charging me. Wonderful and really helpful guys, Im sure you will have a good experience for your actual body shop needs.

La
Review №24

I just bought a new car and had a bad car wash experience that scratched my paint. Karry gave me a good price since I was paying out of pocket. He even agreed to fix a few deep scratches for free!

Ro
Review №25

Excellent body repair on brand new foreign vehicle. Saved me money on parts and labor.Very quick turnaround -- did not need rental.Full detailed car wash (by hand), and interior cleaning after repair.Extremely satisfied. Excellent customer service by Sergei and Patrick. Highly recommend.

SC
Review №26

Excellent service excellent staff. Would highly recommend! Had a small hang up with repairs, and they did what they could to fix the situation to my satisfaction. Will definitely do business there in the future!

Em
Review №27

Its easy to see how Karrys has earned such high ratings. We went for something small (remove a side mirror and replace with a new one) and couldnt be more pleased with the professional, fast, and truly nice service we received from Kai. Thank you!

Gr
Review №28

Had to put the van in for some body work

Ma
Review №29

Phenomenal! Patrick (owner) and Dona (receptionist) were super friendly and professional. All other staff I interacted with were sweet and polite too. Delivery was one day instead of two and my car looked perfect, both inside and outside, when I picked it up. Would recommend this place any day.

Le
Review №30

Sergei did an awesome job fixing my door handle and glove compartment. The job price came in less than what was quoted after determining certain parts were not needed to be replaced and were still usable and functional. I’m glad I came here!

Br
Review №31

I have brought my car there for body work after an accident and recently when my window that would not go up...Patrick and his staff were phenomenal. Patrick is super friendly and we talked almost the whole time my car was being fixed. Plus he saved me a few hundred dollars by recommending to buy my own part and then bring my car back in to have them fix the window. Im not too sure how many places would be so honest and tell you to do that. Thank you very much!!!

Kr
Review №32

This shop is amazing. Fixed my car in time and cleaned it inside out. 5 stars for sure.

Be
Review №33

Great response time, great service on battery issue. Found battery fully charged, terminal mount was loose, and a wire left disconnected by dealer. Had me on the road within 5 minutes!

Jo
Review №34

I dont usually bother posting reviews but when I encounter superb and honest service by a Body shop as I did with Boston Body Works I am eager too share my experience, In a nutshell inexpensive charge for the body work these guys did for me. Believe me I shopped around. I was given a fixed price and Pat kept it that way no surprises when I picked up my car. Sergei provided me with excellent accurate updates on the status of my vehicle. Added bonus I believe the car was cleaned and detailed. Forget the over priced shops elsewhere and drop by this local community shop employing talented conscientious locals who really know what they are doing at a fair price. Thanks

Lo
Review №35

Very honest. I brought my car in after an uninsured driver backed into my bumper. They cleaned and polished 95% of the damage away at no charge.

Bo
Review №36

Worst customer service and expensive price for basic vehicle shops. Last place u should resort to. Simply the worst auto body shop Ive seen.

Ru
Review №37

They did a great job !!

To
Review №38

Great service, friendly staff. I had a problem with my horn almost a year after I had body work done on my car there. They fixed it no questions asked. Every car service should be like this, quick and painless.

Ch
Review №39

I dont normally write reviews, but their incredible work and customer service deserves my time to make their work known. First of all, the estimated time by my insurance, and other places to fix the car is 4 days. They finished it in one day... One Single Day! Meticulously done too. Their work made the car look like brand new, inside and out; they made sure the interior is dustless, and washed the outside. Great work! I will come back if I ever get hit again, though not something that Im looking forward to...

Jo
Review №40

They did a fantastic job on my car and they got it done super fast. Will be going to them for any future body work.

Jo
Review №41

When my 2009 nissan 370z was rear-ended, Upon entering the shop, the owner greeted me and gave me a handshake, His friendly staff did a phenomenal job with my vehicle, My car was back looking show room ready within a few short days. I highly recommend Boston Body Works as the place to go for Auto repair and excellent service. Thank you boston body works for taking excellent care of my car, And I will forever recommend your Business to friends and family.

Je
Review №42

Serives all my vehicles. Fair pricing

As
Review №43

The work was perfectly done with in a VERY short time!

Mi
Review №44

This place is great! The people are nice, friendly and professional. Sergei is awesome and did exactly what he said he was going to do. The cost was exactly what they said it was going to cost. It is so great to be able to take someone and the company that they represent at face value. He is now going above and beyond and referring me to a trusted mechanic in the area to have my suspension fixed. I hope I do not need it again, but if need be I will definitely return and I would definitely recommend this shop. (I do have to say though that when the older woman came out from the back office to reprimand and quite frankly needlessly bicker with the nice woman working at the front desk, speaking down to her in a degrading tone was quite unprofessional and should have been handled in private.)

Ja
Review №45

Patrick and Victor both are very helpful gentlemen to help repairing my rear bumper, the price isnt ideal but the quality is indeed satisfied that the paint is exactly the same with the original and even gave me a car wash after it.

Th
Review №46

Auto Spa did a nice job detailing my Acura MDX. The person who greeted me was friendly, and he even upsold me to getting an interior detail on top of the daily deal for exterior detailing that I had bought. The job was done on time and met my high standards.I took off one star because the location was a little out of the way and up a big hill, so not as convenient as it could be.

Ni
Review №47

Only did a walk by

Je
Review №48

My aunts door wasnt closing properly. These guys took a look at it and bada bing bada boom done. Car door was perfect again. Price was unbeatable. Amazing. :)

Ri
Review №49

What a great place. Patrick et all were a pleasure to deal with and my new car looks even newer!!!

Ma
Review №50

🤞

Jo
Review №51

Sent them photos and a discription of the damage to my car. Asked to get a quote or set up an appointment. Never received a response.

Ju
Review №52

Its like being with people from Walmart with slow service.

Te
Review №53

Was not initially happy with the work (which based on their other online reviews seems to be an anomaly) but they worked hard to resolve the situation.

Ch
Review №54

Service level, superior

Ke
Review №55

Honest,professional, and convenient, and QUICK

Information
15 Photos
55 Comments
4.4 Rating
  • Address:839 Albany St, Boston, MA 02119, United States
  • Site:https://bbwi.com/
  • Phone:+1 617-442-6600
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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